krones Lifecycle Service

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2 LCS Solution Individual solutions for extraordinary success Your company is unique why should you be satisfied with conventional solutions? KRONES accompanies you through every phase of the life cycle after purchase of a new line. With services that are tailored specifically to your products, your facility and your employees. Our objective is to master, together with you, the three major challenges encountered when operating lines: Planning LCS Solution Investing Producing Achieving the needed output and flexibility Maintaining Ensuring availability and conservation of value professionally Optimising Continually improving quality, costs and reliability LCS Solution Optimising LCS Support LCS ReSale LCS Retrofitting LCS Training LCS Consumables LCS SoftTools LCS OnSite LCS OriginalSpares LCS Productivity LCS Design Producing LCS Solution Maintaining LCS Solution

3 LCS Solution Individual solutions for extraordinary success Quality is spoken here Because we take proximity to customers literally, KRONES maintains subsidiaries around the world. Our international sales and service network in Lifecycle Service covers all continents and employs more than 1,800 trained and competent individuals. From Addis Abeba to Zagreb, we have a presence wherever you need us with technicians and specialists who speak at least two languages: yours and that of quality.

4 LCS Solution Individual solutions for extraordinary success LCS Center locations KRONES locations LCS Center Russia/CIS, Tver LCS Center North America, Franklin LCS Center China, Taicang The world as we see it To provide you with even better support, we have set up LCS Centers at various locations around the world. Each of these "service nodes" is responsible for a separate set of countries and agencies. This "KRONES world order" makes it possible for us to serve you rapidly and provide exactly the services you need. And when it comes to satisfying our customers, we have no bounds! KRONES AG, Neutraubling LCS Center South America, São Paulo LCS Center MENA, Dubai LCS Center Africa, Johannesburg LCS Center Asia/Pacific, Bangkok

5 LCS Solution Individual solutions for extraordinary success Strategic outsourcing provides advantages Years of experience in the industry provide the basis for our agreements and contracts. The range includes all, starting at the simple inspection contract to the full-service contract. You benefit from our technical expertise in project planning, efficient spare parts management and specialised service personnel in the form of long-term budgetary and planning security as well as greater availability of your lines. You may choose from several timetested contract models: Inspection contract effective maintenance based on regular inspections Exact knowledge of how components wear Fewer spare parts Less unplanned machine downtime and thereby maximum line availability Proof of care and diligence and legal evidence Support contract individual and fast online help Scope of services and response time defined in the contract Contract as legal basis for Remote Service to provide quick solutions to machine problems System parameter setting via Remote Service replaces the service engineer on site Maintenance contract provision of maintenance on a joint basis Selection of specific services from the entire LCS portfolio for your individual requirements KRONES project managers provide planning, support and documentation of the maintenance services Precise budget and material planning for your maintenance objects A continuously high line output level is ensured

6 LCS Solution Your benefits Solutions for each task concerning your KRONES machines Worldwide sales and service network with competent individuals on site More than 1,800 highly qualified and motivated service personnel Extensive support throughout your region and in your language Fast and comprehensive spare parts logistics Training centres for efficient advanced training measures at the high level of KRONES training programmes LCS services at a glance LCS Support Producing Maintaining Optimising Service Line, technical support, Remote Service LCS OnSite Repair, conversions Inspection, maintenance Conversions LCS Productivity Production support Line analysis, consultation LCS Training Operator training Maintenance training, Management training Automation training LCS Design PET design, lightweighting, concept study LCS OriginalSpares Parts supply, In-house overhaul, special packages exchange programme LCS Retrofitting Handling parts, Upgrades conversion parts LCS SoftTools Data acquisition Maintenance management Key figure analysis, production planning LCS Consumables Adhesives, lubricants, Cleaning agent LCS ReSale Pre-owned machines Relocation LCS Solution Service contracts: Inspection contract, support contract, maintenance contract

7 LCS Support Help the way it should be: uncomplicated, fast, competent When help is needed there is no time to waste. For this reason, LCS Support is available worldwide and aroundthe-clock with the specialists you need. Regardless of whether you have to correct a malfunction, urgently need an answer to a detailed question or need support for some other reason: Our experts are at your side when you need them to support you and your line at every stage of life.

8 LCS Support Help the way it should be: uncomplicated, fast, competent Service Line Has a malfunction occurred in your line that you cannot correct on your own? Do you have a technical question about one of your KRONES machines? Or do you want to know the status of your spare parts order? The KRONES Service Line is your direct connection to us. This central location will direct you quickly to the appropriate individual who can answer all technical question concerning the operation of your line or machine. Technical Support Our pool of KRONES experts provides advice and support in the event of equipment malfunctions or when you have technical questions, and can quickly organise shipment of spare parts even outside normal KRONES business hours. And whatever may occur: Our worldwide LCS Support provides a secure safety net. Remote Service Do you have an LCS support contract? If so, you have access to additional technical support services. Remote Service makes it possible: Economical and fast remote maintenance Remote access the fastest possible support when a problem arises Review, modification and optimisation of parameters A convenient online solution for software updates and upgrades

9 LCS Support Your benefits The KRONES Service Line: One number for all questions Around-the-clock service Support for your specific problem provided by our machine specialists Guaranteed response times on the basis of an LCS support contract Fast shipment of spare parts when a malfunction occurs Remote Service as a way to provide a quick solution in response to your support request

10 LCS OnSite The care package for your line Lower output and increased downtime are often typical symptoms of ageing equipment. But that is not always the case! With appropriate preventive measures, your machines and lines will remain as "fresh" as they were on the first day of production. LCS OnSite includes a number of different on-site services that all have the same objective: to maintain the availability, efficiency and reliability of your filling line throughout its life cycle. And to achieve this objective, we leave nothing to chance.

11 LCS OnSite The care package for your line Inspection Regular inspections that examine your line in detail provide the basis for a long-term maintenance strategy. Using detailed checklists, our service engineers analyse the current condition of the machines and then prepare a list of individual maintenance requirements. At the same time, all necessary settings and fine adjustments are made quickly and knowledgeably. And when our technicians depart after completing their work, you can read the results of the inspection in a comprehensive test report at any time. Maintenance Maintenance encompasses a wide spectrum of services ranging from inspection to overhaul. Our specialists advise you regarding which maintenance and care measures are best for your machines and check the results during inspections. And in the course of a planned overhaul a team of KRONES specialists re-establishes the technical capabilities of your machines in no time. Conversions Do you want to change or expand your processing spectrum? By installing and starting up the appropriate additional components, we make your line fit for new applications. And if you want your machines to grow with you, specially developed upgrades will increase their efficiency, ergonomics and output. Repairs Do you have to deal with a malfunction or unplanned machine shutdown? One call is enough, and our local office will immediately dispatch a technician who speaks your language and will resolve the problem quickly. And because time is money, the KRONES logistics department will prepare all necessary spare parts as quickly as possible. You can rest assured: We will not leave you alone in an emergency. Preventive maintenance Maintenance Inspection Overhaul Repairs Maintenance of Description of Re-establishment Re-establishment of desired condition actual condition of desired condition desired condition in an emergency Clean Assess Upgrade Lubricate Compare Replace Re-adjust Measure Objectives Minimising maintenance expenses Avoiding malfunctions Maximum productivity Elimination of malfunctions

12 LCS OnSite Your benefits Early detection of potential problems, thus avoiding machine downtime Maintenance of the desired condition and maximum line availability for years to come Time and cost savings through clearly defined maintenance management Flexible modification or expansion of your line Quick identification and correction of malfunctions Complete and chronological documentation of the machinery's condition

13 LCS Productivity Evolution in efficiency Change is the natural enemy of perfection. Since what suited you today may already be inappropriate by tomorrow. The same applies to production lines: Conditions may have hardly changed, yet efficiency has already started to drop. And even though this development may take place imperceptibly, it nevertheless leaves noticeable traces behind. The service team from LCS Productivity combats this downward trend: By considering the filling line as a whole and returning it to record performance levels through appropriate measures.

14 LCS Productivity Evolution in efficiency Line analysis Do you think your production could be more efficient? Then let the LCS experts take a look. They will seek out weak spots mercilessly and develop a powerful strategy to eliminate them systematically. Their methods are both all-encompassing and objective: All-encompassing, because they put the entire production process and not only the technical aspects under the microscope. Objective, because their assessment is neutral and thus independent of equipment manufacturers or the reasons for the weak spot. Consultation In five decades as a system supplier, we have gained the knowledge and experience that allows us to achieve optimal capacity and design the best possible processes. We gladly pass this know-how on to you. Depending on your requirements, we can work with you to develop a general strategy for overall improvement of your production or we can optimise individual areas such as stocking of spare parts or maintenance. Production support The maxim here is "learning by doing": We accompany you through production, familiarise your staff with the technology and show them how optimal maintenance retains the line at a high level of quality over time. 55,000 50,000 45,000 40,000 35,000 Unloader Set output [bph] Unpacker Washer Nominal output [bph] Bloc inspector-filler labeller Packer Recommendation [bph] Loader

15 LCS Productivity Your benefits Objective, manufacturer-independent efficiency analysis Fast implementation with minimal interruption of operations Noticeable increase in efficiency especially in the case of older lines Analysis and implementation from a single source Performance test of the optimised line Analysis phase Line profile Weak spots Condition Operation Planning and quotation phase Concepts and solutions for eliminating weak spots Quotations for implementing the proposed solutions Implementation phase Realisation of the solutions Significant increase in productivity Production planning Workshops and implementation of short-term measures

16 LCS Training Smart minds increase efficiency Only the right know-how allows you to extract the optimal performance from your equipment. The KRONES Academy offers a number of training sessions that will help your employees and line achieve their best performance levels. The offerings range from operation and maintenance to management training. And if you cannot find what you need in our programme, our trainers will gladly develop a custom training concept specifically for your facility.

17 LCS Training Smart minds increase efficiency Operator training In these seminars, your employees will gain all of the knowledge necessary to operate the machines on their own. After this training, the participants will feel comfortable working with the machines; they know where to lubricate and how often, and can correct small malfunctions. This already provides the basis for problemfree production. Wiring and automation training Special seminars for electricians and the electronic technicians provide sound technical knowledge about the electrical systems of KRONES machines the ideal foundation for troubleshooting and correcting malfunctions quickly! Training sessions in the series "Automation and IT Solutions" address the trend to convert electricians into automation experts. In this way, we train your employees to become valuable specialists! Maintenance training High output and minimal downtime are the result of efficient maintenance. The preventive maintenance measures that you can take to achieve this objective are taught in the KRONES maintenance training. Management training The KRONES "strategist incubator" was established specifically for engineering and management personnel in the beverage industry. Regardless of whether you wish to perfect your management abilities or simply want to know about the latest developments in machine engineering we can offer training for all management levels and their specific requirements. Among other topics, the programme includes: Employee management and line efficiency Systematic troubleshooting Maintenance management More flexible production and warehouse logistics KRONES technology for decision makers Project management Evaluation of the company Workshop: Education and training trends Regardless of the training you decide on: You will always receive a balanced mix of theoretical principles and practical exercises. You can use the knowledge gained to improve profitability in your company immediately.

18 LCS Training Your benefits Individual training content tailored to your facility Insider know-how based on practical experience for those who need it Extensive training material based on the latest didactic insights Maximum utilisation of your line Long-term reduction of operating costs Networking with other professionals and decision makers from the international beverage industry

19 LCS Design Looks good, is appealing and functions Designing bottles is a balancing act: Marketing demands a design that stands out from the crowd; production wants a container that can be produced and filled easily. Our creative minds are very familiar with these different requirements. And what is much more important: they can also satisfy all of them. Does that sound too good to be true? Then put us to the test. You will be amazed by how much is possible with the right know-how.

20 LCS Design Looks good, is appealing and functions Exploit all possibilities Many things look good only on paper. On the other hand, a KRONES container design cuts a good figure in both production and sales. The secret: At KRONES, designers and engineers sit at the same table. Result: An exceptional design that is easy on your line yet still expresses your brand personality. Your production managers will rejoice as much as your customers! Lightweighting Lightweighting is one of the most effective methods for reducing costs over the long term. After all, the packaging of your product represents a good 60% of its cost. Our designers are sure to find an excess gram or two in your container. why not let them take a look: We will be glad to show you how to improve your bottle mass index considerably and achieve long-term cost savings. PET design and concept studies Tell us your objectives and set the direction of the project, and we will develop an individual design concept for you. We will present the various design proposals to you in the form of sketches, models and prototypes. To find out whether the design actually fulfils what it promises. the bottles will undergo extensive testing in our own technical centre. It goes without saying that we will present only bottles that have passed all tests with flying colours!

21 LCS Design Your benefits Exceptional design, implemented by professionals Container design, blow mold construction and machine technology from a single source Material savings from optimised weight Testing the container with respect to all process parameters Fine tuning of the container concept to production requirements

22 LCS OriginalSpares Well supplied for the life of the machine LCS OriginalSpares means provision of spare parts to the highest standards: With precision manufacturing, strict quality control, ready availability, friendly advice and short lead times, our service truly leaves nothing to be desired!

23 LCS OriginalSpares Well supplied for the life of the machine Spare parts supply No one who invests in a KRONES machine should have to make any compromises when it comes to spare parts. LCS OriginalSpares maintain the quality and value of your line over years to come. Because every spare part that leaves our factory has undergone the most stringent quality control. This is true for electronic, electrical, and pneumatic components as well as all commercially available purchased parts. The worldwide LCS logistics network means that spare parts arrive where they are needed most via the shortest possible routes. Thanks to ready parts availability, we can also respond to urgent orders. And when things have to happen especially fast, our 24-hour service simply dispatches the parts via express shipping. Digital parts index ecat When the matter involves selecting the correct parts, our LCS advisors will be glad to help. Or you can simply use our ecat parts index, which is available both online or on a CD. By using an intelligent search function, you will quickly find the assembly for which the spare parts are needed. The required spare parts can then be found and ordered quickly by referring to detailed drawings and descriptions. egate online spare parts portal By taking advantage of the egate online service, you can obtain information on spare parts around the clock, place orders and request lead times as well as shipping status. Shopping for spare parts couldn't be any simpler! Our central warehouse is the heart of the global spare parts logistics network.

24 LCS OriginalSpares Well supplied for the life of the machine in-house overhaul Are you looking for a cost-effective alternative, but do not want to forego the well-known KRONES quality? Then a factory overhaul is the perfect decision. Instead of replacing old assemblies, you simply commit them to the experienced technicians at the KRONES factory. After having been repaired thoroughly and overhauled completely, the submitted parts are returned to you in fully functional condition and basically as good as new! Exchange programme Special packages Too much or too little? In an optimal stocking strategy, neither has its place. On the one hand, the right amount of the right parts must be available in the event of a malfunction; on the other, committing capital unnecessarily should be avoided. The LCS specialists will help you find the golden mean. They will prepare a package for you that contains all common parts in the line, taking the probability of failure and the production output of your facility into account. The KRONES exchange programme saves you both time and money when overhauls and repairs are involved. We send you replacement parts that have undergone a general overhaul, and you simply send us the parts you have removed from the machine. All parts that have undergone a general overhaul have an original parts warranty and thus represent an interesting alternative for priceconscious buyers! Before... and after

25 LCS OriginalSpares Your benefits Precision manufacturing of spare parts to the highest quality standards Convenient online shopping Cost-effective overhaul and exchange of assemblies, plus an original parts warranty Ready availability and short lead times

26 LCS Retrofitting It's time to retrofit LCS retrofitting includes all conversion and upgrade measures to adapt your line to new products or bring it up to the state-of-the-art. Since all KRONES machines retain enormous flexibility over many years, you can respond to new market trends quickly and cost-effectively with the appropriate handling and conversion parts. Effective upgrades translate into greater output, efficiency, ergonomics and economy. And all, of course, with the well-known KRONES quality.

27 LCS Retrofitting It's time to retrofit Handling and conversion parts Market trends are often short-lived quite the opposite of KRONES technology. It is quite possible that a machine "outlives" several products. But with KRONES handling and conversion parts, existing lines can be modified easily to accommodate new processing programmes or new situations. Your machines adapt easily to any label, container, orientation or packaging change. Upgrades Technical superlative a privilege of new machines? Nothing of the sort: With LCS upgrades, the latest developments in KRONES technology can be put to use on older machines. Since many assemblies that are being used on the latest generation of machines for the first time can be retrofitted on predecessor models without difficulty. Our service engineers make the conversion on-site at your facility. In this way, your "old" machines are upgraded to the current state of the art within the shortest possible time. And because an upgrade must, of course, pay for itself, upgrades are characterised by considerable cost savings and extremely short payback periods.. Guide starwheel with quick-locking device for labellers and inspection machines Conversion of capper handling parts (top figure) Upgrade to new servo-controlled film cutter (bottom figure) Guide starwheel with fastaction latch for filling machines (top figure) Curved guide with manual latch (bottom figure)

28 LCS Retrofitting Your benefits Fast and specific modification of older lines to accommodate new products or production conditions Increased efficiency from technical upgrades Short change-over times Integration of ergonomic operating and change-over elements Quality guarantee based on functional test prior to delivery

29 LCS SoftTools Tools for decision makers Reliable lines keep "only" to schedules. But a KRONES system equipped with LCS SoftTools does much more, since the clever production tools provide exactly the information you need when you need it. As true aids to decision-making, they also analyze key figures, manage all production, maintenance and stocking data, identify weak spots, point out areas for potential improvement and simply ensure that your line "thinks along" with you to assure profitability.

30 LCS SoftTools Tools for decision makers Data acquisition All production data can be gathered and displayed with the LDS line documentation system. The clever software identifies causes of malfunctions in the main machine and provides specific instructions on how to increase line efficiency. It evaluates efficiency gaps and quality rejects just as reliably as production losses. This makes LDS the ideal tool for everyone who wishes to achieve sustainable production optimisation. Maintenance management How can you significantly extend the service life of your machinery? With maintenance management software. The KRONES asset management tool abbreviated KAM is tailored exactly to the needs of your facility: Monitoring maintenance intervals, managing stock levels, organising maintenance work KAM collects and distributes all information that you need for preventive maintenance and cost-optimised spare parts management. Key figure analysis The effectiveness of a complete line depends on numerous factors: the availability of individual line components, the output and speed of each individual machine, the quality of the containers produced and not least of all "external factors" that affect the line. With KRONES OEE (Overall Equipment Effectiveness), you become the master of this mass of key figures. This software detects drops in the effectiveness of your line, recognises technical and organisational weaknesses and shows where you must intervene to reduce machine- and process-dependent shortfalls. Production planning An increasing variety of products, short order cycles, special offers marketing increasingly imposes schedules on production planning, the-reby presenting a number of challenges. With the EPT electronic scheduling board, the manufacturing process remains transparent and flexible even when fine adjustments are made on short notice. At the same time, EPT is much more are then just a scheduling tool: Thanks to intelligent plausibility controls and descriptive visualisations, it proves to be real aid to decision making, since with it you can easily prepare realistic schedules that take into account all factors that influence your production and make the most effective use of available production resources.

31 LCS SoftTools Your benefits Custom IT solutions for your production Production tools and machine technology from a single source Greater planning security Less machine downtime Valuable key figures and maximum transparency throughout the entire line

32 LCS Consumables High-tech in every drop High output in production can be achieved over the long term only when there is perfect interaction among details. And this requires not only machine technology, but also processing and operating materials. It goes without saying that KRONES also offers you the right solutions in this regard. The adhesives, lubricants and cleaning agents from KIC KRONES complement your line ideally. They have been formulated exactly to the requirements of KRONES machines and have been tested thoroughly in our own technical centre.

33 LCS Consumables High-tech in every drop Labelling adhesives Labels give your products an unmistakable appearance. And they should never exhibit creases or fall off. The KRONES colfix series offers the right adhesive for every application, one that takes the needs of the product, production and warehousing into consideration equally. Packaging adhesives The experts at KIC KRONES will gladly help you select the correct packaging adhesive. The adhesives in the KRONES colfix Mega series are characterised by high thermal stability, outstanding operating characteristics and a low tendency to foul equipment. And, what is most important: They adhere securely and reliably even on coated and painted surfaces. Lubricants This means that your line runs like clockwork: The KRONES celerol lubricants have been formulated specifically for KRONES machines. They minimise friction, reduce wear, and protect against corrosion and leaks. Your line will return the favour in the form of a long service life and low maintenance costs! Cleaning agents The pros and cons: Effective adhesives are ideal for products and packaging; labellers and packaging machines, on the other hand, would rather forego lasting impressions. The colclean series offers equally good cleaning agents for every KRONES adhesive. Each individual cleaning agent has been matched exactly to the formulation of the various adhesive types and the needs of the KRONES machinery. They are thus the ideal choice for reliable and gentle cleaning of your line. Labelling and packaging adhesives Lubricant Cleaning agents

34 LCS Consumables Your benefits KIC Krones ensures reliable and efficient production: by using consumables which are especially selected to suit the requirements of your machines by combining technical knowhow with intensive customer assistance Communications with only one contact partner for all subjects concerning adhesive technology in the labelling and packaging process Close contact with development of various KRONES machine types Comprehensive technical knowhow, thanks to application engineers with many years of experience on KRONES machines and lines Special knowledge in the field of adhesive use and development for all applications in the food and beverage processing industry Fast response

35 LCS ReSale Gives reliable machines new tasks You have invested in a new line and your production is at peak output. And now, what to do with your old KRONES machines? They are quite capable of continued service at some other bottling plant! Just let our specialists in LCS ReSale take it from here: They seek out potential purchasers, help to establish contact and provide support while the sale is being closed and the equipment dismantled. A service that pays off for you!

36 LCS ReSale Gives reliable machines new tasks The market for pre-owned machines requires special insight and knowledge. Our experienced specialists are very familiar with both the beverage industry and machine technology. We help you to establish the value of a machine and advise about opportunities to resell it. But that's not all: Using our worldwide network, we attempt to locate a potential buyer. As soon as one is found, we quickly and professionally organise complete relocation of the line. If necessary, we also can perform a general overhaul that makes your trusted KRONES machine shine like new. And because the value of what's "inside" is much more important, we can upgrade the equipment to achieve new output levels. Labeller before overhaul Labeller after overhaul