OEM Software Agreement

Transcription

1 OEM Software Agreement

2 OEM Software Agreement The OEM partnership is intended for vendors that want to integrate wan optimization, quickly and easily into their existing product offering. The partnership is designed so that companies can offer their own branded wan optimization solution and own all stages of the client life cycle. Preamble The agreement is between Wanos Networks (Pty)Ltd, a duly registered company based at 1 Broadway Road, Century City, Cape Town, South Africa (hereinafter referred to as Wanos) and a duly registered company based at _ (hereinafter referred to as the Vendor). Tier 1 Partnership Terms and conditions The Wanos web interface will be branded with the Vendor logo and colour scheme. The Vendor will be able to market and sell the software as their branded solution. The Vendor needs to supply the relevant files and colour codes. The Vendor will supply their customized disclaimer text. The Wanos development team will perform the required customization. The Vendor is responsible for supporting their end users and resellers. The Vendor has tested the solution and found it suitable and adequate for their purposes. The OEM agreement does not entitle the Vendor to modify the software. Wanos remains the owner and copyright holder of the software. Software Updates A Maximum of four full stable releases per year. Vendors will receive incremental software updates for stable releases. Software Maintenance Wanos will provide software support only for software engineering level errors. The vendor needs to provide relevant details and steps to reproduce the errors in question. Only errors that can be reproduced on unmodified software and installations based on Wanos deployment documentation will be considered. Technical Support Vendor clients need to contact the Vendor for all support and information queries.

3 Technical Representatives The onus is on the Vendor to assign representatives that are the product owners. Software support communication needs to be channelled via the representatives. Software Integration Tier 1 does not provide any customized software integration other than standard operating system virtualization. Software Licensing Licenses are required per appliance and based on 1 Mbps increments. Appliances require a license equal to the optimized traffic rate of the WAN link. Tier 1 Vendors are assigned a start-up pool of 100x Mbps licenses. Wanos will issue licenses based on registration tokens supplied by the Vendor on installation. The OEM fee, which is based on volumes and discount, are paid upfront and renewable on an annual basis. Hardware Wanos hardware appliances can be branded with the Vendor logo on a minimum order of 20 units. Maintenance Wanos will use reasonable efforts to repair or replace defective hardware components within the warranty period, unless damaged, mishandled, mistreated, used, maintained or stored outside the specifications and instructions. Warranty Wanos provides a limited warranty for one year from the date of purchase. In the event of a hardware failure, the unit may be shipped to Wanos for repair or replacement. Extended warranty is available. Repair or Replace Wanos will repair or replace the hardware after receiving the failed unit. Wanos will repair or replace units found to have a defect attributable to the manufacturer with new or reconditioned hardware. Returns Vendors are responsible for shipping of the defective appliance and related fees. The Vendor assumes the risk of damage or loss in transit. Incident Handling Wanos Networks is committed to providing the best possible support and client satisfaction. Channels available to open an incident: send an to [email protected]

4 directly from the Wanos web site call When Vendors report an incident, they should submit the following: Hardware appliance serial if applicable MAC address of physical or virtual machine Detailed description of the problem Detailed impact of the problem Function being performed at the time the problem happened Recent changes to related systems Software versions Configuration data Any relevant steps or details to reproduce the error To resolve an issue, additional information or access may be required. Any information shared with Wanos in this event is treated as highly confidential. Support Response and Severity levels Wanos will respond based on the severity of the software error. Vendors are expected to implement a work around for emergency cases. Wanos will make reasonable efforts to resolve the reported error or provide a work-around. While every effort is made to exceed Vendor expectations no guarantee can be made that a resolution will be found within a specific time. This is due to a number of factors e.g. Technical nature of the problem End User and Vendor's time to prepare and submit information Response time of third parties Time required to prepare and release a software update, etc. About Wanos Networks Wanos Networks is a software company with a mission to create effective Wan Optimization tools with real return on investment. Wanos strives to be significantly useful, easy to use and accessible to everyone everywhere. The company operates out of Cape Town, South Africa. Contact Us Wanos Networks Pty(Ltd) (2014/086540/07) Address: No. 1 Bridgeway Road, Century City, 7441 Tel: (+2721) [email protected]

5 OEM Agreement I, the fully authorised representative of _, accept the OEM licensing proposal as stipulated in this agreement. Authorised Representative (Vendor) Authorised Representative (Wanos) Signature Signature Date Date Place Place