Medidas de mejora de la relación con los ciudadanos

Transcription

1 Development in Spain. Moderniza Medidas de mejora de la relación con los ciudadanos LCEAPS 24 *7 public services eid card services 060 Network To ease the administrative processes To avoid the use of paper Process redesign within AGE To speed up these process Inter-administrative network Modernisation of local goverments Transparency and participation Public surveys of regulatory projects Forum

2 Development in Spain. Moderniza

3 Development in Spain. Common Projects Collaboration agreement between the Ministry of Industry, Tourism and Trade and the Ministry of Public Administrations to coordinate the AVANZA and Moderniza Plans (20 M ) Projects: To deploy new eid card services To boost the 060 Network Measures to ease the administrative process Inter-administrative cooperation through SARA network To enlarge the public e-services

4 Development in Spain. Summary Plans Lisbon Strategy Manchester 2005 LISBOA 2007 Guarantee the right for citizens and businesses to be electronically connected Development ICT sector Guarantee the existence of appropriate channels Inter-administrative cooperation among the local governments Infrastructures Security and trust LCEAPS 24*7 public services eid card Services 060 Network Easier process To avoid the use of copìes, etc Address change Speedy process SARA network Modernisation of Local Governments Ley 11/2007 PLAN DESARROLLO LEY ( ) Transparency and participation Surveys on public services Forum

5 Development in Spain. Conclusion Several plans and initiatives for thee-government development Main achievements: Basic Statute of the Civil Servants Action Plan Launch different initiatives Barriers: Lack of coordination between the different entities Different contexts Independent services. Island model Administration to the Administration The action lines should be redefined and specified

6 AGENDA 1. E-Government. Definition 2. Categorization of e-government Services 3. Assessment of costs and benefits 4. Measurement 5. Development in Spain 6. Key issues in the e-government Spanish Policy 7. Current Context in Spain 8. Conclusions

7 Key Issues. Goals Objectives: * To make available all the administrative business by electronic means within a specific deadline. * To encourage citizens to highly use these services. * To integrate the existing services in a single common strategy What could we do to achieve this goal? To define and apply a strategy allowing to launch the e-services quickly. To create enough critical mass of organisms and processs guaranteeing the success To promote the inter-administrative cooperation and coordination To offer high quality and excellence in the public e-services To train the civil servants and to provide citizens with information To respect the competiveness division

8 SECURITY MINISTERIO DE LA Key Issues. Basic Functionalities E-Government is based on five pillars: ONLINE REGISTER Gateway for e-documents. DATA TRANSMISSION PAYMENT PLATFORM To avoid the use of paper for certificates. To pay online fees or taxes associated to service. e-signature E-NOTIFICATION SERVICE Centralized mailbox where the citizen can receive any notification E-FILE SERVICES Accessible and permanent maintenance of e-documents and e-files eidentity Management

9 Key Issues. Projects 1. Political impact (clear-quantitative message): Within a mm-month period you will be able to conduct your administrative business before xx days/ Enterprises/citizens can save xx, etc. 2. Easy concept (no technical, but result-oriented): To ease the XX administrative businesses by digitalizing xx-year-long papers and databases, etc. 3. To take into account the bureaucratic barriers ( legal security, etc.) and to look for partners 4. To estimate and assess budgetary factors

10 Key Issues. Projects Political profitability Interesting deadlines (election cycle) To avoid and monitor the refusal of certain groups To avoid complex regulatory and legal modifications Easy to operate Acceptable budget Easy to promote: exception

12 e-government Situation. Current Context The e-government policy has moved forward in a significant way during the past years : Online processes with AEAT. (IRPF, Patrimonio, IVA, Impuesto de Sociedades, etc.). Available in Internet since 1996, online income tax declaration since Online Document Delivery Network (RED) Tesorería General de la Seguridad Social. Law of April, CERES project (started in 1996 and redefined in 1999) Fábrica Nacional de Moneda y Timbre - Real Casa de la Moneda Virtual Cadastre Office. Maps, certificates, cadastre data,. Available since Citizen and enterprises needs and not technology give a boost The island model is concluded. Now it is necessary to move forward together. The e-services have reached a level of maturity that allow their deployment and continuous improvement.

13 e-government Situation. Policies and Initiatives Political impulse Legal framework Plans: MODERNIZA y AVANZA2 Development Plan Law on Citizens' Electronic Access to Public Services Las on Information Society Infrastructures and common services Legend: Done In progress SARA Network MultiPKI Validation Platform for esignature (@ firma) SVDI and SVDR platforms Administrative Information System (SIA) 060 Network (* Front-offices* Phone* Web) Secure e-notifications Payment platform Single e-registry Process status monitoring Data interconnection SIGP 060 Digital TV

14 e-government Situation. Policies and Initiatives Interadministrive collaboration Coordination with Europe Sectoral Committee of e-government Interministerial groups of works Technology Transfer Centres Directorate of Services Common projects: STORK, e-doc, E-Health Regulatory Framework Legend: done in progrss RD s and OM s to avoid the use of photocopies of eid cards and address certificates E-Billing Law on egovernment National Interoperability Framework National Security Framework F.E common policy 060 digital TV

15 e-government Situation. Policies and Initiatives Ley de Acceso Electrónico de los ciudadanos a las AA.PP s Soporte normativo de la AE Derecho ciudadanos y obligaciones AAPP Derecho a relacionarse electrónicamente Aplicable a todas las AA.PP s Infraestructuras y servicios comunes SARA Servicios comunes Plan de Desarrollo de la LAECSP Preparado por MAP, MITyC, y MEH Aprobado por el Consejo de Ministros Contendrá estimaciones de recursos: Técnicos Humanos Económicos Calendario RED 060 Red integral de atención Canales: Oficina, teléfono, web Servicios generalistas-personalizados Fomento de la participación, la transparencia y la accesibilidad

16 e-government Situation. Law on egovernment Citizen-focused services Process Adaptation Platforms for Common Services Horizontal Action Lines 060 Comply with the directives given by LCEAPS SARA network MultiPKI Validation Platform for eid and esignature Services Interoperability and Security Framework Single offices Calendar Identification and Validation Platform for offices, organisms and employees Training Plan Management E Inclusion Citizen participation Support services Modular e-government platform Service Intermediation Platform Technology Transfer Centre E-Offices E-files Disseminsation of e- offices Interconnection Translation RESOURCES QUALITY

17 FUNDAMENTAL ITEMS BASIC ITEMS MINISTERIO DE LA e-government Situation. Common Services Horizontal services Single electronic registry Record monitoring e-payment e-notification services Validation of firma Validation of e-id and address data Data interconnection Replacement of certificates by online data delivery Notification of change of address Intermediation platform Technology Transfer Centre...

18 e-government Situation. Inter-administrative collaboration and coordination Royal Decree 589/2005 ruling the bodies responsible for the e- government Pleno- CSAE CP-CSAE CMAE Sectoral Committee of e-government Modernization Projects for the Local Governments: emodel

19 Organisation. Organisms Higher Council for egovernment Sectoral Committee of E-Government CSAE Permanent Committee Technical Committee for e-government Ministerial Committees LCEAPS Workgroups Reusability E-Contracts Open source Advisory Council of egovernment Observatory E-Signature Validation Data exchange Extranet Process enhancement

20 Organization. CSAE The Higher Council for egovernment, created under the ROYAL DECREE 589/2005, of 20 th May, is in charge of leading, coordinating and monitoring the implementation of egovernment across Central Government. It is an interministerial body presided by the Ministry of Public Administrations and comprised of senior officials representing all ministries. Among the functions of the Council are: To prepare and develop the egovernment strategy and policy for Spain s Central Administration To prepare and implement multi-annual strategic departmental plans for ICT and egovernment. To state the project as a priority. To arrange conferences and other activities to exchange experiences and projects on egovernment (TECNIMAP). To boost the collaboration and cooperation between the autonomous communities and the local governments in order to launch the public inter-administrative services. To act as an Observatory of e-government.

21 E-Government Situation. Collaboration. CTT The Technology Transfer Center (Centro de Transferencia de Tecnologías) acts as a gateway to ease the dissemination and reusability of technical items (development, architecture, regulatory framework, etc) for the e-government development. Thus, it is a kind of a large ICT database. Entity A Entity B Entity C Entity Z

22 E-Government Situation. Collaboration Law11/2007, article 46 on the need of a general directory of system applications to be reused. Repository of reusable software for e- Government. To share information on ICT projects (regulatory framework, services, infrastructure, communications, etc). To provide all the local governments with the chance to use any ICT project and even to manage the evolution of these projects. To exchange best practices in the e- Government context

23 Situación en Adm. Electrónica. El Observatorio Aimed to provide data about the current situation, evolution and possible action lines for e- Government development in Spain: indicators, news, documentation Scopes: local, regional, national, European International

24 LCEAPS Principle: The best service for the citizens. The Law allows to modernise the Government. The government decentralization promotes a a closer democracy, and a Government closer to the citizen. However,... We are still facing time (needed for the administrative business) and space (trips) barriers. ICT allow to overcome these barriers but a legal framework for egovernment must be defined. Definition of a Catalogue of Rights focused on the citizens.

25 LCEAPS Framework Principal aspects of the norm: Approving citizen right for relating electronically with Public Administrations as well as obtaining information, carrying out consultancy services, formulate requests, execute payments and transactions, and oppose to resolutions. This implies... Convert classical declarations of impulse/stimulus (Public Administrations could relate) into obligations for the Administrations if the citizen requires this (should be in condition to relate electronically). The following citizen rights have been approved: Choose the channel of the interaction. No contribution of data which is already in the hands of the Public Administrations. Get to know electronically the status of the proceedings Obtain electronic copies of the documents. Electronic storage of the document. Obtain the necessary electronic identification measures. Use of various electronic signature systems. Confidentiality and security assurance of the data. Quality of public services electronically delivered. Choose the applications to interact with the Public Administrations Rights given by the Law How are my issues developing?

27 Conclusions. Evolution In 2006 Fuente. 6º informe de Cap Gemini para la Comisión Europea

28 Conclusions. Evolution In 2007 Fuente. 7º informe de Cap Gemini para la Comisión Europea Sep 2007

29 Conclusions. Evolution In 2009

30 Levels of Sophistication

31 e-procurement

32 Enhancement Areas

33 Conclusion. Current Situation E-Government UN Ranking Fuente. egovernment Survey Enero 2008

34 Conclusion. Current Situation Fuente. egovernment Survey Enero 2008

35 Conclusion. Benefits Benefits for Citizens To enhance e-government processes - Citizens are notably entitled not to provide again data that are already in possession of the public authorities - to reduce bureaucracy To ease the citizens quality of life - Gradual reduction of annual photocopies (over 4 million), - time and money savings Legal Guarantee - Verification of citizen s identity data just under granted consent to access, - Just authorized staff will inquire and manage these data, - The system will offer an auditing service to monitor who access these data, when and why. This initiative will also benefit the foreigners living in Spain who will no longer need to provide photocopy of their corresponding identification card. Benefits for Public Administration Better Efficiency and Effectiveness - To avoid duplicate data, - To reduce the fraud, - To reduce tedious bureaucratic processes - To ease the relationship with the citizens, - To provide citizens with better public services - To avoid queues in front offices - To reduce the file size - To ease the administrative businesses by collecting just the necessary data Government Modernisation - Better use of the ICT. -To improve the back-end services - To move towards a non-paper government Environment Commitment - To reduce the use of paper

36 Conclusions e-government in 21 st Century Citizen-focused, Based on efficiency, transparency and inclusion. Interoperability services, Reusable and safe National and international framework Quality services. It will be e-government or it will no be Governance

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