For Whom This Course is Designed This Course is Designed For:

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3 For Whom This Course is Designed This Course is Designed For: International Negotiators; International Conflict Managers; United Nations Officials; National Tourist Officers; Tourism Promoters; Tourism Development Officers; Tourism Ministry Officials; Hotel and Tourism Consultants; National Government Ministers with Tourism in their Portfolio; Local Tourism Development Officers; National Economists; Lecturers of International Affairs; Lecturers of Tourism; Tourism Consultants; Conflict Resolution Consultants; War Officers; Mediation Officers; Page 3 of 47

4 Protocol officers; Travel offices; Travel executives; Public relations officers; Public relations executives; Public Relations researchers; Those responsible for protocol, travel and accommodation; Those in PR in public sector, private sector and not-for-profit organisations; Those in PR at the national, regional and community level; Those working for international, global or supranational organisations; Event Planners; Event Organisers; Middle and senior managers tasked with the direct delivery of events or oversight of specialist sub-contractors; Event Managers. Prof. Dr. R. B. Crawford Director HRODC Postgraduate Training Institute PhD (University of London), MEd. M. (University of Bath), Adv. Dip. Ed. (University of Bristol), PGCIS (Thames Valley University), ITC (UWI), Member of the Standing Council of Organisational Symbolism (MSCOS); Member of the Asian Academy of Management (MAAM); Member of the International Society of Gesture Studies (MISGS); Member of the Academy of Management (MAOM); LESAN; Professor, HRODC Postgraduate Training Institute; Visiting Professor, Polytechnic University of the Philippines (PUP) Page 4 of 47

5 Duration: 3 Months Intensive Full-Time (5 Days Per Week) or 6 Months Full-Time (2-2.5 Days Per Week) Cost: 38, Per Delegate for UK Delivery 45, Per Delegate for Delivery outside the UK Please Note: V.A.T. (Government Tax) does not apply to Corporate Sponsored Individuals, taking Programmes or Courses in any location - within or outside the UK. It applies only to Individuals and Corporations based in the UK and to Non-UK Individual Residents taking courses in the UK. Cost includes: Free Continuous snacks throughout the Event Days; Free Hot Lunch on Event Days; Free City Tour; Free Stationery; Free On-site Internet Access; Postgraduate Diploma in Protocol, Travel, Events, Tourism and Hospitality Management; or Certificate of Attendance and Participation if unsuccessful on resit. HRODC Postgraduate Training Institute s Complimentary Products include: 1. HRODC Postgraduate Training Institute s Leather Conference Folder; 2. HRODC Postgraduate Training Institute s Leather Conference Ring Binder/ Writing Pad; 3. HRODC Postgraduate Training Institute s Key Ring/ Chain; 4. HRODC Postgraduate Training Institute s Leather Conference (Computer Phone) Bag Black or Brown; 5. HRODC Postgraduate Training Institute s 8GB USB Flash Memory Drive, with Programme Material; Page 5 of 47

6 6. HRODC Postgraduate Training Institute s Metal Pen; 7. HRODC Postgraduate Training Institute s Polo Shirt, at Programme Start and End. **Please see product images, as a separate file - Complimentary Products For Students and Delegates, from HRODC Postgraduate Training Institute.** Location: Central London UK and International Locations Dates: Schedule attached or at: Schedule - Part 4: Diploma_MA_MBA_MSc_Short_Courses_HRM_Petroleum_Oil_Gas_Accounting_Bus iness_english_communication.htm Click to book this course: _Johannesburg_Cairo_Jeddah_Abu_Dhabi_Kuwait_MBA_MSc_MA_Course.htm Protocol, Travel, Events and Hospitality and Tourism Management Leading to Postgraduate Diploma in Protocol, Travel, Events and Hospitality and Tourism Management Module Number Preexisting Course # Module Title Page # Credit Value 226.M Travel, Protocol Management and 7 International Relations Quad 226.M5&6 146.M1&2 Events Planning 21 Double 226.M7&8 146M6&7 Events Management 23 Double 226.M9 146.M12 Event Coordination 27 Single M1-3 Hospitality Management and Tourism 28 Double Page 6 of 47

7 Module 1 Travel, Protocol Management and International Relations By the conclusion of the specified learning and development activities, delegates will be able to: Explain the objectives and principles of the United Nations; Determine the original members of UN and the rules pertaining to UN membership; Identify the budgeting process of the UN from submission to approval; Illustrate, with period or dates, the progressive development of International Organisations; Discuss the approaches to the study of international organisations; Identify the structures and organisations of UN and describe their powers and functions; Exhibit their comprehension of The United Nations, as an International Organisation, with specific relation to its: System Organisation; Bodies and their Functions; Protocol; International Telecom Delegation; Powers and Power centralization The United Nations Security Council; International Atomic Energy Agency (IAEA), its function, related agencies and current involvement, specifically: World Economic Forum for the Middle East; Nuclear Emergency Network; The International Atomic Energy Agency (IAEA) and nuclear security. Page 7 of 47

8 United Nations, Introduction: Purposes and Principles; Membership; Budget of the United Nations. The Advent of International Organisations; Approaches to the Study of International Organisations; The United Nations: United Nations System Organisation: General Assembly; Security Council; Economic and Social Council; Trusteeship Council; International Court of Justice; Secretariat; Secretary General. Bodies of United Nations and Their Functions: United Nations Secretariat; United Nations Funds and Programmes (e.g. UNICEF and UNDP); Specialised Agencies (e.g. UNESCO and WHO); Related Organisations. United Nations Protocol; The International Telecom Delegation to the United Nations; United Nations, Power and Power Centralization; The United Nations Security Council; The International Atomic Energy Agency: World Economic Forum for the Middle East; Nuclear Emergency Network; The International Atomic Energy Agency (IAEA) and nuclear security. Page 8 of 47

9 Module 2 Travel, Protocol Management and International Relations By the conclusion of the specified learning and development activities, delegates will be able to: Internalize the phenomenon of globalization as, even though controversial, might be explained as the increasing worldwide integration in communications, culture, and economics; Define Globalization in relation to the increasing worldwide integration of communications, culture, and economics; Take a lead in the current debate relating to globalization and national culture, specifically how one might support or distract from the advancement or maintenance of the other; Explain the inception of the World Trade Agreement (WTA) and the prospect that it was seem to have held at that time; Give a brief explanation of the World Trade Organisation (WTO) and the level of the current membership; Explain what dumping means and how it s viewed by host nations; Conversant with the sunset agreement and its implications for the parties involved; Demonstrate a heightened understanding of the pre-existing and persistent trade war between United States and the United Kingdom; Indicate the requirement for detecting and validating dumping; Provide cases to support their explanation of countervailing dumping measures; Use the relationship between China and India on the one hand on the majority of the WTO membership, on the other; Explain the General Agreement on Tariffs and Trade (GATT) and the primary objectives of its establishments; Demonstrate an understanding of GATT and analysis the winners and losers; Page 9 of 47

10 Explain the progress towards and obstacles affecting a unitary GATT system; List at least five services covered by the General Agreement of Trade in Services (GATS). Outline the inspection of GATS and its effectiveness; List the main objectives of GATS and the extent to which they have so far been achieved; List at least 10 participants of GATS agreement; Explain the main rationale to the current opposition to GATS; Propose a strategy for protecting National and International frontiers, whiles insuring continuing participations in GATS; Suggest how National Sovereignty might be protected in the light of the GATS; Use cases to illustrate the conflict that persists between National Security and free service promotion under GATS; Use the case of US Ports Authority (P and O Ferries) and the (Dubai Ports Authority) to support the nation that there is some element of protectionism in the international service trade agreement under GATS; Evaluate the US Stance towards GATS particularly in the light of the Cancun; Chart the progression of GATS in Europe, particularly evaluating the international free trade of (GATS) within original free trade (EC); Debate on GATS vs. market in infiltration; and Illustrate UK s attribute towards GATS, drawing conclusions as to wither she is at odes with the rest of Europe. Globalization as Increasing Worldwide Integration of Communications, Culture, and Economics; Globalization and National Culture; Globalization and Financial Risk Management; The Emergence of the World Trade Agreement (WTA) ; Page 10 of 47

11 The World Trade Organisation (WTO): Dumping, anti-dumping and anti-subsidy: Introduction Detecting and Validating Dumping; Dumping and Counter Countervailing Measures; China and India and WTO: Cases in Points ; The Sunset Agreement; United State and Britain: The Cold Trade World. The General Agreement on Tariffs and Trade (GATT); The General Agreement of Trade in Services (GATS): The Inspection of GATS; The Objectives of GATS; International Participation in GATS; Services Covered by GATS; Opposition to GATS; Who are the Main Beneficiaries of GATS; GATS and National and International Frontiers; GATS and National Sovereignty; GATS and National Security; The Case of US Port (P and O ferries) and the (Dubai Ports Authority); GATS and the US Stance; Accommodating GATS: The European Prospective; GATS and National Markets in Infiltration; The UK s Attribute to GATS. Page 11 of 47

12 Module 3 & 4 Travel, Protocol Management and International Relations By the conclusion of the specified learning and development activities, delegates will be able to: Determine the formalities and rules applicable for visa arrangements and processing; Identify the different ways of visa processing, arrangements and the common requirements observed in various countries; Be familiarised with the procedures involved in passport processing; Make proper coordination with hotels for visa processing; Identify the requirements for arranging business travel; Get acquainted with the immigration regulations and requirements to ensure convenient travel; Develop a heightened understanding about the nature of strategic public relations; Learn the tactical skills required for working in strategic public relations; Make smart and practical hotel and airline reservation; Develop strategies in planning, organising and managing as part of their protocol duties; Make special arrangements and planning for vehicular convoys; Employ strategies to encourage enthusiastic participation and contribution in the meetings; Appreciate the importance of resonation during meetings; Distinguish the difference between groupthink and teamthink; Know the different personality types and their corresponding influences; Define group dynamics; Understand the concept of forming, storming, norming, performing and disbandment; Ascertain the prevailing relationship with embassies and ministries; Page 12 of 47

13 Identify relations with embassy, note verbale and media; Specify the skills necessary for public relations; Exhibit a heightened understanding of the concept of general protocol management; Enumerate the duties and responsibilities of the different airport personnel and officers; Determine the various corporate social responsibilities of their organisation and devise other responsibilities as may be applicable; Suggest ways for effective implementation and maintenance of corporate identity; Formulate corporate strategies pertinent to the operation of their organisation; Devise efficient tactics to implement strategies using the tactical management principles; Formulate solutions to different organisational problems through systems thinking; Understand the underlying concept of equifinality; Achieve understanding about international airline ticketing and flight schedules to avoid flight inconveniences; Perform online public relation duties as demanded by the modern life; Make internal and online communications pursuant to a public relation duty; Know the rules on international freight arrangements for personal belongings; Draft an outstanding contingency plan for their organisation; Develop strategies in handling crisis which may attack the organisation; Manage the risk to their business or organisation using the principles of continuity management and disaster recovery; Understand the concept of continuity management in the public sector; Define communication; Enumerate the barriers to effective communication and propose some ways to overcome these barriers; and Develop verbal and written communication skills for excellent presentation. Page 13 of 47

14 M3&4. Part 1: Visa and Immigration Formalities Conceptualising Visa ; Types of Visa: Transit Visa; Airside Transit Visa; Private Visa; Tourist Visa Visa for Medical Reasons; Business Visa Working Holiday Visa; Student Visa; Temporary Worker Visa; Journalist Visa; Residence Visa; Spousal Visa or Partner Visa; Marriage Visa; Pensioner Visa; Diplomatic Visa; Courtesy Visa; On-Arrival Visa; Electronic Visa. Visas can also be: Single-entry; Double-entry; Multiple-entry. Visa Application; Visa Processing; Visa Refusal; Page 14 of 47

15 Visa Extensions; Visa Exemption Agreements; Single Visa for Entry in Multiple Countries (Common Visa): The Schengen Visa; Central American Single Visa. Passport-Free Travel; UK Business Visa Travel Requirements; Immigration Regulations and Requirements; General Provisions Regarding Leave to Enter or Remain in UK. M3&4. Part 2: Booking Arrangement Hotel Reservation: On-line; Telephone; Guidelines in Hotel Reservation. Airline Reservation: Direct Airline Reservation; Reservation through a Travel Agent; Internet Travel Website; Changing Flight Reservation; Cancelling Flight Reservation; Electronic Ticket (E-Ticket); Benefits of an E-Ticket; Disadvantages of an E-Ticket; Getting the Best Airfare Prices. Corporate Hotel Booking Arrangement. Page 15 of 47

16 M3&4. Part 3: Nature of Strategic Public Relations Defining Public Relations; Key Public Relations Tools; Additional Public Relation Activities: Market Monitoring; Crisis Management. Trends in Public Relations; Objectives of Public Relations; Public Relations vs. Marketing vs. Advertising; Advantages of Public Relations; Disadvantages of Public Relations. M3&4. Part 4: Events Planning and Protocol Diplomatic Relations; Vienna Convention on Diplomatic Relations; Defining Protocol; Essentials of Protocol; Order of Precedence; Qualities of Good Protocol Officers; Duties of Protocol Officers; Elements of Diplomatic protocol (Events Planning): Ceremony; Etiquette; Titles and forms of addresses; Introduction using the various titles, degrees, ranks, and ratings; Correspondence; Good Manners Wardrobe; Dinning. Page 16 of 47

17 Special Arrangements and Planning for Vehicular Convoys. M3&4. Part 5: Meetings Management Creating an Effective Agenda; Steps for Productive and Effective Meeting; Participating and Contributing in Meetings; Resonation; Groupthink vs. Teamthink; Reducing Time Spent on Meeting; Meeting Menaces: The Waffler; The Turf Warrior; The Assassin; The Dominator; The Interrupter. M3&4. Part 6: Personality and Group Dynamics Personality Types and Their Influences; Personality Typologies: Depicting Rule-Related personality Types; Group: A Definition; Team; Autonomous Team; Team Dynamics; Types of Group; Command Team; Committee; Task Force; Board; Group Formation; Page 17 of 47

18 Group Formation Stages: Forming; Storming; Norming; Performing; Disbandment. Dysfunctional Behaviour; Group Building and Maintenance Roles. M3&4. Part 7: Relationship Management Relation with Embassies and Ministries; Embassy Relations and (Note Verbale); Media Relations; Skills For Public Relations; General Protocol Management; Airport Duties. M3&4. Part 8: Understanding International Airline Ticketing and Flight Schedules Airline Ticket Class; Infant Ticketing Policy; Flight Schedule; Flight Arrangement for Personal Belongings. M3&4. Part 9: Professional Travel Agency Management Defining Travel Agency; Origin of Travel Agency; Concepts; Operations of Travel Agency; Page 18 of 47

19 Types of Agencies; Travel Agency Commissions; International Air Transport Association (IATA) Membership; Consolidators; Poor Booking Practices; The Internet Threat; Functions of Travel Agency; Land Issues Planning: Accessibility; Space and Infrastructure; Parking; Amenity Value. Legal Requirements: Land Use Zoning; Licensing and Registration; Other legal Requirements; Policy. Business Issues: Travel Agency Business Structure; Managing Travel Agency Business; Promotion; Marketing; 7 C s of Travel Services Marketing: Competence; Confidence; Credibility; Consistency; Customisation; Care; Clout. Financial Issues: Sources of Finance; Page 19 of 47

20 Business Plan; Financial Record Keeping; Budgeting; Tariff Structures. Package and Group Tours; Package Tour: Group Tour: Factors Influencing Package Tour Cost; Components of Package Tour. Steps in Planning a Group Tour. Sales, Processes and Customer Retention: Sales Process; Customer Retention. M3&4. Part 10: Risk Management: An Introduction General Definition; Perceptual and Calculation; Risk Management Issues; Risk Assessment and Manifestation Reality; Crawford s Risk Analysis and base 10: Probability vs. Risk Magnitude; Crisis Management: Contingency Planning; Continuity Management and Disaster Recovery; Business Recovery Management. M3&4. Part 11: Salient Communication Issue Defining Communication; Barriers to Effective Communication; Cross Cultural Communication; Page 20 of 47

21 Importance of Cross Cultural Communication; Understanding Culture; Characteristics of Culture; Effective Cross Cultural Communication; How to Avoid Cross Cultural Problems; Nonverbal Communication; Guidelines for Effective Cross Cultural Communication; Types of Presentation; Formats of Presentation; Four Elements of a Good Presentation; Presentation Skills. Module 5 & 6 Events Planning Events Planning Event Planning; Planning the Event; Business Planning for Events; Team Building; Venue Selection; Preparing for the Event; Finance for Events and Budgeting; Event Resources; Event Restraints; Risk Assessment; Event Evaluation; Promotion; Page 21 of 47

22 Advertising; Public Relations; The Internet; Personal Selling; Event Booths; Presentation Skills. Events Planning Ethics and Etiquettes Business Ethics Business Ethics: Event Planner and Supplier Working Relationships; In-Office Sales Presentation; Communication between the Planners and Suppliers; Business Meals; Familiarization Tips; Industry Functions; Holiday Celebrations; Proposals and Quotes; Event Operations; On-Site Meetings; Business Referrals; Confidentiality; Business Favors. Fair Competition: Supplier-to-Supplier Ethics; Staff. Observing Proper Ethical Parameters: Event Planners and Client Business Interactions; Right Match to Do the Business; Using Business direction; Page 22 of 47

23 Handling Unethical Behavior. Business Etiquette Business Ethic, Protocol and Entertaining: Within the Town: At the Office; In Restaurants; Out and About; Elevated Entertainment; Out on the Town; Industry Events; At Home; Weekend Retreats; Holiday Parties. Business Ethic, Protocol and Entertaining: Out of the Town or Country: Familiarization Trips; Site Inspections; Personal Travel. Codes of Conduct on Site; Event Planning Ethics, Etiquette and Essentials A-Z; Event Planning Do s and Don ts. Module 7 & 8 Events Management M7&8. Part 1: Managing Events and Event Projects Event, definition: Challenges of Event Management; The Place of Events In Human History and Culture; Page 23 of 47

24 The Events Industry; Event Manager; The Events Profession and Education. Understanding Event Projects Management; Events as Projects; Project Management Perspective; Event Project Definition, Organization and Framework; Project Parameters; Stakeholder Requirements and Needs; The Project Objective Statement; Project Planning; Project Optimization; Project Evaluation and Review Techniques; Project Crashing; Project Risk Management; Project Cost Breakdown Structures; Project Implementation; Project Shut-Down; The Required Competences of an Event Project Leader. M7&8. Part 2: Event Design, Production and Operation Event Design and Production: Current Views of Event Design; Events as Designed Experiences; Concept and Theme; Understanding Event Experiences; Event Staging and Logistics. Event Operations: The Legal Environment; Insurance; Page 24 of 47

25 Regulations, Licences and Permits; Events Contracts; Events Logistics. M7&8. Part 3: Event Human Resource Management, Finance Management and Event Marketing Managing the Event Human Resources: Event Finance: The Event Human Resource Challenge; Finding the Right People; The Challenges in Practice to the Events Industry; Formulating and Conducting Event Induction and Acculturation; Developing Effective Communication with Event Workers; Event Employee Learning and Development; Motivating, Maximising Performance and Retaining Employees; Remunerating Staff. Important Financial Terminology; Financial Planning and Control; Users of Event Finance Information; Budgeting and Events; Budgeting As a Logically Sequenced Planning Process; Common Methods of Budgeting; Applying Budgeting to Worked Examples; Comparing Actual and Budgeted Performance. Event Marketing: Event Marketing Planning; Event Sponsorship. Page 25 of 47

26 M7&8. Part 4: Dealing with Different Types of Events Mega Events: Mega Events, Definition; Mega-Event Periods; Mega-Event Tourism. Events in the Public and Third Sectors: The Public Sector; The Third Sector; Events in the Third Sector; Other Non-Profit Events. Corporate Events: Categorization; Key Logistical Issues for Corporate Events; The Corporate Event Customer; Corporate Event Evaluation. Cultural Events and Festivals: Cultural Events; Festivals; Types of Cultural Events and Festivals; Programming Cultural Events and Festivals; Marketing Cultural Events and Festivals; The Public Role of Cultural Events and Festivals. M7&8. Part 5: Events Media Events and Media: Understanding Media; The Role of the Media in the Events Management; The Media and Links to Stakeholders; Media Management; Page 26 of 47

27 The Impact of Media Coverage on Events; Crisis Management for Event Managers. Module 9 Event Coordination Anatomy of an Event; The Event Element Assessment; Developing the Event Site; Accommodating the Audience; Providing the Event Infrastructure; Safe Operations; Coordinating the Event; Fundamentals of the Production; Staging the Entertainment Experience; Food and Beverage Operations; Making Event Memories; Ancillary Programs; Vendors and Volunteers; Knowledge Management; Strategies For Success. Page 27 of 47

28 Module 10, 11 & 12 Hospitality Management and Tourism Part 1: Hospitality and Lodging Hospitality, Defined; Hospitality Management, Defined; What Makes up the Hospitality Industry; Development of Hospitality: Ancient Times; Greece and Rome; Medieval Times; Coffee Houses; The New World; The French Revolution; The Nineteenth Century; The Twentieth Century. Hospitality Industry leaders; The Pineapple Tradition; Hospitality vis-à-vis Tourism; Characteristics of the Hospitality Industry; Philosophy of Hospitality Industry ; Sustainable Hospitality; Success in Service; Usual Situations in the Hospitality Industry; Focusing in Service; Service and Total Quality Management (TQM); Case Study Disney: Page 28 of 47

29 Approach to Guest Service; Service Model; Leadership Steps. Essential Characteristics of Hospitality Establishment Staffs; Careers; Career Goals; Self-Assessment and Personal Philosophy; Professional Organizations; Current Developments in the Hospitality Management. Part 2: The Interrelated Nature Between Hospitality Management and Tourism What is Tourism?; Benefits of Tourism; Long-Term Prospects: Tourism 2020 Vision; The Five Ages of Tourism; Pre-Industrial Revolution; Rail, Automobile, and Coach Travel; Travelling by Train; Rail Travel Abroad; Travelling by Car: Rental Cars. Travelling by Bus: Airlines; Types of Bus Service. The-Hub-and-Spoke System; New Airplanes; Components of Airline Profit and Loss; Load Factor; Cruise Ships; Cruise Market; Page 29 of 47

30 The Economic Impact of Tourism; The Multiplier Effect; Promoters of Tourism: State Offices of Tourism; City Level Offices of Tourism and Convention Centres; National Offices of Tourism; Tour Operators; Travel Agencies; Business Travel; Tour Wholesalers and Consolidators; Destination Management Companies. Social and Cultural Impact of Tourism; Ecotourism; Sustainable Ecotourism; Cultural, Heritage, Nature and Volunteer Tourism; World Heritage Sites: Cultural Tourism; Heritage Tourism; Nature Tourism; Culinary Tourism; Volunteer Tourism. Current Developments in Tourism. Part 3: Operations Management: An Introduction Defining Operations management The Origins of Operations Management Development of Operations Management Adam Smith s Contribution to Operations Management Modern Operations Management Crucial Elements of Operations Management Page 30 of 47

31 Part 4: The Hotel Business Franchising in the Hospitality Industry; Referral Associations; Management Contracts; Real Estate Investment Trusts; Hotel Development; Economic Impact of Hotels; Classification of Hotels; Types and Locations of Hotels: City Centre Hotels; Resort Hotels; Airport Hotels; Freeway Hotels and Motels; Casino Hotels; Convention Hotels; Full-Service Hotels; Economy/Budget Hotels; Boutique Hotels; Extended-Stay Hotels and All-Suite Extended-Stay Hotels; Condotels and Mixed-Use Hotels; Bed and Breakfast Inns. Best, Biggest, and Most Unusual Hotels and Chains; Vacation Ownership; International Perspective; Sustainable or Green Lodging; Current Developments in Hotel Development. Page 31 of 47

32 Part 5: Rooms Division Operations Functions and Departments of a Hotel; Management Structure; Role of the Hotel General Manager; The Executive Committee; The Departments: Rooms Division; Front Office: The Guest Cycle. Night Auditor. Revenue Management: Energy Management Systems; Call Accounting Systems; Guest Reservation System; Billing Guests; Security; Guest Comfort and Convenience. Reservations Manager; Communications CBX or PBX; Guest Services/Uniformed Services; Concierge; Housekeeping; Laundry; Sustainable Lodging: Green Hotel Initiatives. Security/Loss Prevention; Current Developments in Hotels and Room Division Operations. Page 32 of 47

33 Part 6: Food and Beverage Operations Food and Beverage Management; Food & Beverage Organization Chart; Kitchen; Food Operations; Bars; Stewarding Department; Catering Department: Seating Styles; Catering Event Order (CEO); Catering Coordinator; Catering Services Manager (CSM). Room Service/In-Room Dining; Sustainable Food and Beverage Operations; Current Developments in Food and Beverage Operations. Part 7: Beverages Wine; Light Beverage Wines; Sparkling Wines; Fortified and Aromatic Wines; The History of Wine; The Wine-Making Process; Wine Matching with Food; Major Wine-Growing Regions; Reading Wine Label; Wine and Health; Sustainable Wine Production; Beer: Page 33 of 47

34 Spirits: The Brewing Process; Organic and Craft Beers, Microbreweries, and Brewpubs. Whiskies: Scotch Whisky; Irish Whisky; Bourbon Whisky; Canadian Whisky; White Spirits; Other Spirits; Cocktails. Non-alcoholic Beverages: Non-alcoholic Beer; Coffee; Tea; Carbonated Soft Drinks and Energy Drinks; Juices; Bottled Water. Bars and Beverage Operations: Bar Set Up; Inventory Control; Beverage Management Technology; Personnel Procedures. Restaurant and Hotel Bars; Nightclubs; Brewpubs and Microbreweries; Sports Bars; Coffee Shops; Liquor Liability and the Law; Current Developments in the Beverage Industry. Page 34 of 47

35 Part 8: The Restaurant Business Restaurant Business;; Classical Cuisine; Food Trends and Practices; Culinary Practices; Developing a Restaurant; Operating Philosophy, Mission, Goals, and Objectives; Restaurant Market; Restaurant Concept; Restaurant Location; Restaurant Ambiance; Sustainable Restaurants; Menu Planning: Needs and Desires of Guests; Capabilities of Chefs; Equipment Capacity and Layout; Consistency and Availability of Menu Ingredients; Price and Pricing Strategy; Nutritional Value; Accuracy in Menu; Menu Analysis; Menu Engineering; Menu Design and Layout. Classifications of Restaurants: Fine Dining; Celebrity Restaurants; Steak Houses; Casual Dining and Dinner House Restaurants; Family Restaurants; Ethnic Restaurants; Page 35 of 47

36 Hamburger; Pizza; Chicken; Theme Restaurants; Quick Service/Fast Food. Sandwich Restaurants; Bakery Café; Current Developments in Restaurant Business. Part 9: Restaurant Operations Front of the House and Back of the House Front of the House; Restaurant Organizational Chart; Restaurant Forecasting; Service; Types of Restaurant Service; Suggestive Selling; Front of the House Restaurant Systems: Kitchen Display Systems; Guest Service Solutions. Back of the House Restaurant Systems: Wireless POS System; Labor Management; Financial Reporting; Personal Digital Assistants (PDAs). Back of the House: Food Production. Kitchen/Food Production; Staffing and Scheduling; Training and Development; Page 36 of 47

37 Production Procedures; Management Involvement and Follow Up; Employee Recognition; Food Cost Control Process; Purchasing; Receiving, Storing, Issuing; Budgeting; Restaurant Accounting; Balance Sheet: Operating or Income Statement; Operating Ratios; Food Cost Percentage; Contribution Margin; Labour Cost Percentage; Prime Cost; Beverage Cost Percentage. Lease and Controllable Expenses; Restaurant Manager Job Analysis: Human Resource Management; Financial Management; Operations Management; Recycling. Current Developments in Restaurant Operations. Part 10: Managed Services Overview of Managed Services; Airlines and Airports: In-flight Food Service and Airport Food Service. Military; Elementary and Secondary Schools: Page 37 of 47

38 Nutrition Education Programs. Colleges and Universities: Student s Union. Managing Managed Services; Sustainable Managed Services; Health Care Facilities; Business & Industry; Managed Service Other Than Food; Leisure and Recreation; Stadium Points of Service; Other Facilities; Advantages and Disadvantages; Current Developments in Managed Services. Part 11: Recreation, Attractions and Clubs Recreation, Leisure, and Wellness; Government-Sponsored Recreation; National Park Service; National Park Management; Public Recreation and Parks Agencies; Commercial Recreation and recreation Management; National Park Management; Public Recreation and Parks Agencies; Theme Parks; Size and Scope of the Theme Park Industry; Case Studies: Walt Disney; Magic Kingdom; Universal Studios; Sea World Parks and Entertainment; Page 38 of 47

39 Hershey s. Regional Theme Parks; Animal Attractions; Historic Places/Sites; Museums; Performance Arts; Destinations; Managing Attractions; Clubs; Size and Scope of the Club Industry; Club Management: Types of Clubs; Club Management Structure; Management to Leadership; Sustainable Golf Course Management. Non-commercial Recreation; Current Developments in Recreation and Leisure. Part 12: Gaming Entertainment Casino Resort; What is Gambling?; Comps: A Usual Part; of an Unusual Business; Types of Casino Operations; Components of Casino Resorts; Evolution of Gambling and Casinos; Working in a Casino Resort: Hotel Operations; Food and Beverage Operations. The Mirage Effect; Page 39 of 47

40 Sustainability in Gaming Entertainment; Career Information; Current Developments in the Gaming Entertainment Industry. Part 13: Meetings, Conventions, and Expositions Development of the Industry; Size and Scope of the Industry; Key Players in the Industry; Destination Management Companies; Meeting Planners; Service Contractors; Types of Meetings; Association Meetings; Conventions and Expositions; Types of Associations; Types of Meetings; Meeting Planning; Contracts; Conference Event Order; Venues for Meetings, Conventions, and Expos; Trends. Part 14: Special Events Functions of Event Planners; Event Management; The Event Planning Process; Challenges and Tools for Event Planners and Managers: Time Management; Financial Management; Page 40 of 47

41 Technology; Effective Human Resource Management. Classifications of Special Events; Required Skills and Abilities for Event Management; Special Event Organizations; Sustainability in Special Events; The Special Events Job Market; Current Developments in Special Events. Synopsis of Diploma Postgraduate, Postgraduate Diploma and Postgraduate Degree Regulation Delegates studying courses of 5-9 days duration, equivalent to Credit Hours (direct lecturer contact), will, on successful assessment, lead to the Diploma Postgraduate. This represents a single credit at Postgraduate Level. While 6-day and 7-day courses also lead to a Diploma Postgraduate, they accumulate 36 and 42 Credit Hours, respectively. Delegates and students who fail to gain the required level of pass, at Postgraduate Level will receive a Certificate of Attendance and Participation. The Certificate of Attendance and Participation will not count, for cumulative purpose, towards the Postgraduate Diploma. Courses carry varying credit values; some being double credit, triple credit, quad credit and 5-credit, etc. These, therefore, accumulate to a Postgraduate Diploma. As is explained, later, in this document, a Postgraduate Diploma is awarded to students and delegates who have achieved the minimum of 360 Credit Hours, within the required level of attainment. Credit Value and Credit Hours examples of Diploma Postgraduate Courses are as follows: Page 41 of 47

42 Single-Credit Double-Credit Triple-Credit Quad-Credit Credit (X36 Credit-Hours) to 12- Credit (X30 Credit-Hours) 360 Other Credit Values are calculated proportionately. Because of the intensive nature of our courses and programmes, assessment will largely be in-course, adopting differing formats. These assessment formats include, but not limited to, in-class tests, assignments, end of course examinations. Based on these assessments, successful candidates will receive the Diploma Postgraduate, or Postgraduate Diploma, as appropriate. In the case of Diploma Postgraduate, a minimum of 70% overall pass is expected. In order to receive the Award of Postgraduate Diploma, candidate must have accumulated at least the required minimum credit-hours, with a pass (of 70% and above) in at least 70% of the courses taken. Delegates and students who fail to achieve the requirement for Postgraduate Diploma, or Diploma - Postgraduate - will be given support for 2 re-submissions for each course. Those delegates who fail to achieve the assessment requirement for the Postgraduate Diploma or Diploma - Postgraduate - on 2 resubmissions, or those who elect not to receive them, will be awarded the Certificate of Attendance and Participation. Page 42 of 47

43 Applicants for Diploma Postgraduate, Postgraduate Diploma and Postgraduate Degrees are required to submit the following documents: Completed Postgraduate Application Form, including a passport sized picture affixed to the form; A copy of Issue and Photo (bio data) page of the applicant s current valid passport or copy of his or her Photo-embedded National Identity Card; Copies of credentials mentioned in the application form. On receipt of all the above documents we will make an assessment of the applicants suitability for the Programme for which they have applied; If they are accepted on their Programme of choice, they will be notified accordingly and sent Admission Letters and Invoices; One week after the receipt of an applicant s payment or official payment notification, the relevant Programme Tutor will contact him or her, by or telephone, welcoming him or her to HRODC Postgraduate Training Institute; Non-European Students will be sent immigration documentation, incorporating a Visa Support Letter. This letter will bear the applicant s photograph and passport details; Applicants will be notified of the dates, location and venue of enrolment and orientation; Non-UK students will be sent general information about student life in the UK and Accommodation details. Page 43 of 47

44 There are three delivery formats for Postgraduate Diploma Courses, as follows: 1. Intensive Full-time Mode (3 months); 2. Full-time Mode (6 month); 3. Video-Enhanced On-Line Mode. Whichever study mode is selected, the aggregate of 360 Credit Hours must be achieved. All short courses can accumulate to the required number of hours, for the Postgraduate Diploma, over a six-year period from the first registration and applies to both general and specialist groupings. In this regard, it is important to note that short courses vary in length, the minimum being 5 days (Diploma Postgraduate) equivalent to 30 Credit Hours, representing one credit. Twelve 5-day short courses, representing twelve credits or the equivalent of 360 Credit Hours are, therefore, required for the Award of Postgraduate Diploma. A six-day course (Diploma Postgraduate) is, therefore, equivalent to 36 hours Credit Hours, representing one credit. Therefore, ten short courses, of this duration, equates to the required 360 Credit Hours, qualifying for the Award of Postgraduate Diploma. While double-credit courses last between ten and fourteen days, triple-credit courses range from fifteen to nineteen days. Similarly, quad-credit courses are from sixteen to nineteen days. On this basis, the definitive calculation on the Award requirement is based on the number of hours studied (aggregate credit-value), rather than merely the number of credits achieved. This approach is particularly useful when a student or delegate studies a mixture of courses of different credit-values. For those delegates choosing the accumulative route, it is advisable that at least two credits be attempted per year. This will ensure that the required number of credit hours for the Postgraduate diploma is achieved within the six-year time frame. Page 44 of 47

45 On the successful completion of the Postgraduate Diploma, students may register for the Masters Degree, after their successful completion of Course #7: Research Project: Design, Conduct & Report. The students Degree Registration Category will be dictated by the courses or modules studied at Postgraduate Diploma Level. The categories relate to Master of Business Administration (MBA); Master of Arts (MA) Master of Science (MSc); Executive Master of Business Administration (Executive MBA). The title of the degree will be indicative of the specialism studied or its generalist nature, as exemplified below: Master of Science - Advanced Oil and Gas Accounting: International Petroleum Accounting (MSc Advanced Oil and Gas Accounting: International Petroleum Accounting); Master of Science - Accounting and Finance (MSc Accounting and Finance); Master of Science - Real Estate Management (MSc Real Estate Management); Master of Science - Tourism and International Relations (MSc Tourism and International Relations); Master of Science Human Resource Training and Development Management (MSc HR Training and Development Management); Master of Business Administration (MBA); Executive Master of Business Administration (Executive MBA); Master of Business Administration Finance (MBA Finance); Master of Business Administration Accounting (MBA Accounting); Master of Arts - Human Resource Management (MA Human Resource Management); Master of Arts - Information and Communication Management (MA Information and Communication Management). Page 45 of 47

46 The knowledge and skills gained from the research methods course will enable students to formulate their research proposal. With the guidance of their research methods tutor, they will submit a Synopsis or Research Proposal On the approval of their synopsis, their Masters Degree Registration will be formalised and they will, in earnest, begin their dissertation research. Students choice of Dissertation area and topic must closely reflect their specialism and expected Award Title; The Postgraduate Degree Award Board, which will convene twice during each Academic Year, will determine whether the rules have been complied with, in this regard, and will, where necessary, change a registered Award Title, to reflect the reality of a programme choice; The length of the Dissertation will be between 15,000 and 20,000 words. Higher or lower limits will be accepted through special dispensation only, tabled through their Dissertation Supervisors; Students will each be assigned one Main Dissertation Supervisor, for formal tuition, and a Dissertation Mentor, who will provide them with informal advice, in conjunction with their Main Dissertation Supervisor; Each Dissertation Mentor will also mediate the relationship between the Student and his or her Dissertation Supervisor; Students Viva Voce, or Oral, Examination will be conducted within 3 months of the submission of their Dissertation; The Dissertation Examination will be conducted by an External and an Internal Examiner; The External Examiner will be drawn from a recognized University and will be an Academic in the Discipline being examined, who is not otherwise associated with HRODC Postgraduate Training Institute; Page 46 of 47

47 The Internal Supervisor will be an HRODC Postgraduate Training Institute s tutor, who is neither the Students main Dissertation Supervisor or their Dissertation Mentor; The submission date of a Masters Dissertation is expected to be within 12 calendar months of a candidate s initial registration for the Degree but can be extended, on application, to a period not exceeding 24 months; In the event that Students are not successful on their first attempt, they will be given the opportunity to make minor amendments to, or revise, their Dissertation, with the guidance of their Dissertation Supervisors. The maximum total submission and resubmission period should not exceed 36 calendar months from the date of first registration for a particular Masters Degree; Additional details and general aspects of these regulations are contained in the document: Masters Degree - Dissertation Guidelines. Terms and Conditions HRODC Policy Terms and Conditions are Available for viewing at: Or Downloaded, at: res_seminar_schedule.htm The submission of our application form or otherwise registration by of the submission of a course booking form or booking request is an attestation of the candidate s subscription to our Policy Terms and Conditions, which are legally binding. Page 47 of 47