NONCLINICAL and FRONTLINE HEALTHCARE ROLES CONTINUE to RISE
|
|
- Pamela Robbins
- 8 years ago
- Views:
Transcription
1 COLLEGE FOR AMERICA WORKFORCE TREND REPORT HEALTHCARE NOVEMBER 2014 NONCLINICAL and FRONTLINE HEALTHCARE ROLES CONTINUE to RISE A spotlight on 6 growing roles and the 55 skills they have in common MELISSA GOLDBERG SENIOR WORKFORCE STRATEGIST COLLEGE FOR AMERICA JULIAN L. ALSSID CHIEF WORKFORCE STRATEGIST COLLEGE FOR AMERICA
2 EXECUTIVE SUMMARY A year after the launch of the federal healthcare exchange, current demand and future projections remain high for frontline and nonclinical healthcare workers whose jobs have been expanded in number and scope by baby boomer retirements, new technologies, and the Affordable Care Act implementation. These catalysts are redefining the nature of the patient care team. This industry report analyzes and outlines growth of six fast-growing nonclinical and frontline positions that require increasingly complex skill sets. The findings reflect labor market data, real-time job listings, and feedback from healthcare administrators nationwide, and the report data has been updated from College for America s original 2013 workforce strategy report, The Rise of the Medical Assistant and five other frontline and nonclinical healthcare jobs that are growing in number, complexity and importance. Report highlights With 21,965,600 workers in the healthcare industry projected by , it s the largest segment of the United States economy. Nonclinical, community and social service, and support positions comprise 42 percent of the healthcare workforce. 2 Both frontline and nonclinical workers are expected to operate as a part of a high-functioning team by expertly communicating with patients, families, and peers. The shift to team-based patient care and an increased focus on the patient experience demands more complex skills sets of nonclinical and frontline workers. These professionals need: A more versatile set of skills than were required for these types of positions in the past specifically skills in communication, team collaboration, and information technology fluency. The ability to interface with patients, their families, and the broader communities where healthcare facilities are located. Six of today s fastest-growing frontline and nonclinical healthcare jobs are: medical office specialist, medical assistant, community health worker, medical records technician, office supervisor, and patient representative. The workforce strategies team at College for America has reviewed 250 detailed work activities in these positions and identified 55 that are common to most of these fast-growing positions. 1 U. S. Bureau of Labor Statistics, Employment outlook: , Monthly Labor Review, December 2013, 2 Based on the author s calculation of Bureau of Labor Statistics data 2
3 With the Affordable Care Act s healthcare exchanges in full swing for more than a year, the pressure on healthcare systems to be competitive and efficient has been unrelenting. Growth in frontline and nonclinical healthcare jobs has continued, with some roles seeing a steep upward trajectory in demand and others undergoing a slow and steady climb in numbers. With 21,965,600 workers in the healthcare industry projected by , it s the largest segment of the United States economy. That figure encompasses not just doctors and nurses, but nonclinical, community and social service, and support positions that comprise 42 percent of the healthcare workforce. 4 This industry report identifies six fast-growing frontline and nonclinical positions that require increasingly complex skill sets, and it outlines common critical competencies that people in these roles need for success in the new, evolving healthcare environment. These findings reflect labor market data, real-time job listings, and feedback from healthcare administrators nationwide gathered by the workforce strategies team at College for America. WORKFORCE IMPLICATIONS OF DELIVERING EXCEPTIONAL PATIENT EXPERIENCES With the industry shifting to deliver patient-centered care and an exceptional patient experience, there s a greater emphasis on the role of healthcare teams and a growing need for frontline and nonclinical workers to develop a more complex set of workplace competencies. 5 Regardless of where in the health system these people are working, they are expected to operate as a part of a high-functioning team and improve the overall patient experience by: Effectively communicating with patients and families Actively listening for the opportunity to provide an empathic response Resolving conflict and deescalating anger Building patient confidence by managing up the organization and its staff Clearly communicating their role, task at hand, and duration Conducting critical conversations in a compassionate way. 3 U. S. Bureau of Labor Statistics, Employment outlook: , Monthly Labor Review, December 2013, 4 Based on the author s calculation of Bureau of Labor Statistics data 5 Frontline Health Workers Coalition, Frontline Workers: Who They Are, frontlinehealthcareworkers.org. 3
4 SIX JOBS RAPIDLY GROWING DUE TO THE NEW HEALTHCARE ENVIRONMENT The dramatic changes in healthcare industry have spurred a demand for frontline and nonclinical workers who are tasked with not just patient health, but with taking care of the whole patient meaning making sure that the patient experience is both seamless and satisfactory. Some of the fastest-growing nonclinical positions are office-based: medical office specialists, office supervisors, and medical records technicians. Patient representatives (often known as patient navigators) alleviate stress and improve care by coordinating health services and information for patients. With hospitals looking to bring healthcare services to where patients live, employment of community health workers is surging. Table: Six of the fastest-growing nonclinical or frontline healthcare positions 6 TITLE 2012 POSITIONS PROJECTED OPENINGS BY 2020 PROJECTED NEW GROWTH ( ) MEDICAL OFFICE SPECIALIST 526, ,500 36% MEDICAL ASSISTANT 561, ,900 29% COMMUNITY HEALTH WORKER 41,000 20,800 25% MEDICAL RECORDS TECHNICIAN 186,000 90,400 22% OFFICE SUPERVISOR 1,418, ,000 12% PATIENT REPRESENTATIVE 7 2,363, ,600 12% Source: Bureau of Labor Statistics and O*NET 6 According to the Bureau of Labor Statistics, Projected Growth represents the estimated change in total employment over the period. Projected Job Openings are the total openings due to growth and replacement. 7 Patient Representative is a new title only recently recognized by the Bureau of Labor Statistics. The numbers in the chart are based upon a similar title, Customer Service Representatives. 4
5 While education and job requirements for these positions vary, healthcare organizations often prefer or require a certificate, associate, or bachelor s degree. Table: Common education requirements and average salary TITLE COMMON EDUCATION ACHEIVEMENT AVERAGE SALARY RANGE MEDICAL OFFICE SPECIALIST CERTIFICATION OR ASSOCIATE S $21,410 $45,860 8 MEDICAL ASSISTANT CERTIFICATION OR ASSOCIATE S $20,880 $40,810 9 COMMUNITY HEALTH WORKER ASSOCIATE S OR BACHELOR S $35,000 $60, MEDICAL RECORDS TECHNICIAN CERTIFICATION OR ASSOCIATE S $24,000 $45, OFFICE SUPERVISOR ASSOCIATE S OR BACHELOR S $32,500 $74, PATIENT REPRESENTATIVE NO DATA YET $35, Source: Bureau of Labor Statistics and O*NET The unfolding effects of the Affordable Care Act in combination with the pending demographic shifts (i.e. increasing number of aging baby boomers) are leading to a greater demand for two frontline roles in particular: the community health worker (CWH) and the patient representative. Fundamentally, the CHW works to reduce the number of people suffering from preventable diseases, while the patient navigator supports patients who do require treatment (and their families). Today, there are many programs that can train and educate individuals to perform either of these roles. There are currently efforts underway from organizations such as Community Health Worker Network of NYC and Patient Navigator Training Collaborative to standardize the definition and education of the roles. Community Health Worker A CHW serves as a liaison between his or her community and its local healthcare and social services providers. CHWs are responsible for reaching out to individuals and communities to help them adopt healthy behaviors. They may design and facilitate programs in the community that promote, maintain, and improve health and well-being. Some CHWs point people to available resources, offer social support and informal counseling, advocate for individuals and community health needs, and provide services such as first aid and blood pressure screening. Many also collect data to help identify community health needs USNews, Best Health Care Jobs: Medical Secretary, money.usnews.com/careers/best-jobs/medical-secretary 9 USNews, Best Health Care Jobs: Medical Assistant, money.usnews.com/careers/best-jobs/medical-assistant 10 O*NET OnLine, Summary Report for: Community Health Workers, 11 Recruiter.com, Salary for Medical Records and Health Information Technicians, 12 Bureau of Labor and Statistics 13 Bureau of Labor and Statistics 14 O*NET OnLine, Summary Report for: Community Health Workers, 5
6 Patient Representative The patient representative (also referred to as patient navigator) role is a cross between a customer service representative and a social worker, supporting patients and their families and helping them to navigate the healthcare system. These frontline workers are coordinators who bring together resources and manage paperwork associated with patient care. 15 Primarily, this role is found in hospitals and clinics or nonprofit organizations that serve patients and the people who care about them. Patient representatives often inform patients and their families with research on their particular diseases, help address insurance issues, connect patients with doctors, conduct critical conversations, and help patients understand their options for treatment and care. They also might accompany patients on medical visits. While different in responsibility, these two positions require similar skills and competencies. In fact, there are commonalities between these roles as well as among all of the growing nonclinical and frontline healthcare positions. BROAD SKILL SETS AND SPECIALIZED EXPERTISE LAY THE FOUNDATION FOR A HIGH-FUNCTIONING PATIENT CARE TEAM Interviews of healthcare industry chief learning officers, workforce development professionals, and human resources professionals conducted by College for America s workforce strategy team indicated that frontline and nonclinical workers need broader skill sets specifically ones in technical communication, team collaboration, and information technology fluency. They must also be able to work as part of an agile, high-functioning medical team and to connect with patients, their families, and the broader communities in which healthcare facilities are located. This insight was established in interviews with industry leaders in 2013 and confirmed in conversations in late 2014, echoing consistent feedback following the original release of this report and the rollout of the Affordable Care Act and healthcare exchanges. More diverse, communication- and technology-based skills continue to be highly valued across frontline and nonclinical positions. This view is supported by a review of these roles in the U.S. Department of Labor Occupational Outlook Handbook. For example, the and editions of the publication both describe a range of duties performed by medical assistants, from scheduling appointments to taking vital signs. But the medical assistant in the edition is expected to be fluent in technology and patient confidentiality regulations as well Elisabeth Schuler Russell, Patient Navigators: Who We Are and What We Do, October 18, 2013, patientnavigator.com/blog/2012/08/27/ becoming-a-patient-navigator-august Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Edition, Medical Assistants, January 8,
7 While frontline and nonclinical positions differ greatly in goals and responsibilities, they share a number of detailed work activities (DWAs) part of an occupational classification system of the U.S. federal government s O*NET program. DWAs describe business work tasks that can be found across multiple occupations and remain constant over time. We ve been able to identify 250 DWAs in the fast-growing positions in this report and 55 DWAs that are common across most of these positions. Table: Examples of shared DWAs for growing frontline and nonclinical healthcare roles (MOS Medical Office Specialist, MA Medical Assistant, CHW Community Health Worker, MRT Medical Records Technician, OS Office Supervisor, PR Patient Representative = present; = not) DETAILED WORK ACTIVITY MOS MA CHW MRT OS PR Answer questions from employees, colleagues, customers, or public Maintain confidentiality of data and information according to procedures Maintain cooperative relationships with clients, vendors, customers and stakeholders Operate computers to enter, calculate, access, and retrieve data Prepare technical, managerial, financial, or informational reports Respond to concerns from workers, parents, or students Advise internal and external clients, customers, and managers on technical matters, problems, procedures, and solutions Collect social or personal information Communicate health and safety information Interview persons to gather required information Maintain cooperative working relationships within community service Maintain relationships with clients Maintain relationships with external agencies, organizations, and communities Monitor use of computer data files to safeguard information Respond to requests for information Review records for accuracy and completeness Review records for accuracy and completeness Schedule meeting or appointments Send/receive work-related Store data to avoid data loss or ensure data security Type letters, documents, or correspondence 7
8 IN SUMMARY Today s in-demand frontline and nonclinical healthcare workers need a more versatile set of skills than were required for these types of positions in the past collaborative teamwork abilities, fluency in technology, and an understanding of how to navigate the healthcare system. Six frontline and nonclinical positions medical office specialist, medical assistant, office supervisor, community health worker, medical records technician, and patient representative are projected to add more than two million new job openings this decade. The community health workers and patient representatives are sharpening the focus on caring for a person, not just a patient. While education and job requirements for these positions vary, healthcare organizations often prefer or require a certificate, or associate s or bachelor s degree for today s frontline and nonclinical roles. By focusing on hiring, promoting, and developing workers with cross-role skill sets, healthcare providers will have a solid foundation for agile, highfunctioning, patient-centered care teams that can deliver better care outcomes and an exceptional patient experience. ABOUT THIS REPORT AND COLLEGE FOR AMERICA This report was researched and compiled by the workforce strategies team at College for America at Southern New Hampshire University, which is dedicated to better connecting higher education, workforce research, and labor market needs. We are a nonprofit, accredited school with a mission to radically expand access to and improve the quality of higher education through low-cost, competency-based college degrees that are more applicable in the workplace. College for America currently partners with some of the nation s best and most innovative hospitals and health systems to support the professional and academic development of healthcare workers. The type of workforce data in this report and in our other workforce reports informs the curriculum design of our associate s and bachelor s degrees. FOR MORE WORKFORCE STRATEGY INSIGHTS, VISIT COLLEGEFORAMERICA.ORG/WORKFORCE OR CONTACT US AT CFA or INFO@COLLEGEFORAMERICA.ORG 8
CAPSEE Conference September 19, 2014
CAPSEE Conference September 19, 2014 Widening gaps only make filling positions more difficult 65% of job openings will require at least some postsecondary education by 2020. 1 96% of higher ed leaders
More informationReal-Time Job Demand: March/April 2015
Real-Time Job Demand: March/April 2015 Economic Growth Region 10 Clark, Crawford, Floyd, Harrison, Scott and Washington Counties Spotlight on: Frequent Job Openings in Health Care and Social Assistance
More informationSNOHOMISH COUNTY BLUEPRINT :: HEALTHCARE 1
SNOHOMISH COUNTY BLUEPRINT :: HEALTHCARE 1 Washington State Snapshot Healthcare is a fundamental and flourishing segment of Washington s infrastructure that allows individuals to study, work, and participate
More informationCareer Outlook: Healthcare Professionals in Demand
Healthcare professionals are in high demand. Demands created by an aging population, expanding healthcare system, and rising healthcare costs are putting pressure on industry leaders to find experienced
More informationSuccession Planning & Management
Succession Planning & Management ARL-ACRL Human Resources Symposium November 15, 2012 Washington, D.C. Pat Hawthorne Interim Chief Administrative Officer Emory University Libraries phawthorne@emory.edu
More informationFuture. Embracing. the. New Times, New Opportunities for Health Information Managers. Summary Findings. from the HIM.
The Future of Health Information Management Summary Findings from the HIM Workforce Study Embracing the Future New Times, New Opportunities for Health Information Managers The workforce research study
More informationTop 30 fastest-growing jobs by 2020
Top 30 fastest-growing jobs by 2020 If you're considering switching careers or are just starting to think about where to start yours, this is the list for you: The US Bureau of Labor Statistics projections
More informationCareer Outlook: Health Care Professionals in Demand
Health care professionals are in high demand. Demands created by an aging population, expanding health care system, and rising health care costs are putting pressure on industry leaders to find experienced
More informationThe Profession: Community Health and Human Services. School of Education Department of Human Studies. Program
The Profession: Community Health and Human Services School of Education Department of Human Studies Community Health and Human Services Program Health Education Community Health Workers Health education
More informationCompetency-Based Education in the U.S.
Competency-Based Education in the U.S. Dr. Heidi Wilkes CfA Sr. Director for Curriculum and Assessment Development January 28, 2015 Part of a nonprofit, traditional university Southern New Hampshire University
More informationNEW YORK S GROWING DEMAND
Nurses and Allied Health Professionals NEW YORK S GROWING DEMAND Results from the 2011 Health Care Professionals Workforce Survey JUNE 2011 Published by The 2011 Health Care Professionals Workforce Survey
More informationRegulatory and Legislative Action Since the September 2010 Membership Meeting:
MEMBERSHIP MEETING January 19, 2011 Delivery System Reform: Healthcare Workforce Issue: The passage of health reform will bring millions of newly insured individuals into the system and drive patients
More informationU.S. Bureau of Labor Statistics
U.S. Bureau of Labor Statistics Social Workers Summary Social workers help people in every stage of life cope with challenges, such as being diagnosed with depression. 2012 Median Pay Entry-Level Education
More informationMEDICAL CODING CAREER
MEDICAL CODING CAREER WHAT IS MEDICAL CODING AND HOW TO CHOOSE THE BEST MEDICAL CODING COURSES Curious about a career in medical coding? Look no further! A medical coding career provides a flexible and
More informationChief Executive Officer
Position Specification Chief Executive Officer Massachusetts Health Data Consortium Waltham, MA May 2012 1 Massachusetts Health Data Consortium Chief Executive Officer The Opportunity The Massachusetts
More informationPatient Navigators and Community Health Workers: The Evolving Role of Certification
Patient Navigators and Community Health Workers: The Evolving Role of Certification Presented by: Jan Chamness, MPH, Public Health Director, Montgomery County Health Department Frances J. Feltner, DNP,
More informationDepartment of Human Resources
Workforce Services Workforce Policy and Planning Department Management/ Human Resource Information Systems Employee Relations Employment Compensation and Workforce Analysis Employee Benefits Organizational
More informationJobs In Maine. Online Job Postings by Industry, Occupation, Skills, and Education
Jobs In Maine Online Job Postings by Industry, Occupation, Skills, and Education third quarter 2013 December 2013 Online Job Postings by Industry, Occupation, Skills, and Education third quarter 2013
More informationCareers in Psychology
Careers in Psychology Presented by Career Services The University of Toledo Occupations today require a college educated individual who can Write and speak well Solve problems Learn new information quickly
More informationCareer Development in Human Resources According to Susan Heathfield, a Human Resources expert with 35 years in the field, many people are eager to begin a career in Human Resources because it is a fast-growing
More informationHealth Administration
A. Occupations Health Care Job Information Sheet #15 Health Administration A. Occupations 1) Health Administrator/Policy Analyst 2) Site Administrative Coordinator 3) Medical Secretary/Health Office Administrator
More informationPromising Practices for Rural Community Health Worker Programs
Rural Evaluation Brief March 2011 Y Series - No. 1 NORC WALSH CENTER FOR RURAL HEALTH ANALYSIS http://walshcenter.norc.org www.sph.umn.edu/hpm/rhrc/ Promising Practices for Rural Community Health Worker
More informationPathways to Middle-Skilled Allied Health Care Occupations
Pathways to Middle-Skilled Allied Health Care Occupations Bianca K. Frogner, PhD, Associate Professor, Director of Center for Health Workforce Studies Susan Skillman, MS, Deputy Director of Center for
More informationJobs of the Future: Workforce Planning for 21 st Century Care
Jobs of the Future: Workforce Planning for 21 st Century Care Zeth Ajemian Director, Workforce Planning and Development Southern California and Hawaii Regions Technology, Innovation, and the Age of Consumerism
More informationNo one was ever able to teach who was not able to learn. Florence Nightingale. The Preceptor Role. Beth Tamplet Ulrich, EdD, RN, FACHE, FAAN
No one was ever able to teach who was not able to learn. Florence Nightingale 1 The Preceptor Role Beth Tamplet Ulrich, EdD, RN, FACHE, FAAN 1 Precepting is an organized, evidence-based, outcome-driven
More informationCareers in. Healthcare. North Country Planning Region. Your gateway to New Hampshire workforce and career information
Careers in Healthcare North Country Planning Region Your gateway to New Hampshire workforce and career information State of New Hampshire John H. Lynch, Governor New Hampshire Employment Security Tara
More informationCompetencies of Child Care Center Directors Gwen Morgan, Wheelock College (Used by permission)
Competencies of Child Care Center Directors Gwen Morgan, Wheelock College (Used by permission) Based on work by Joe Perreault and Nancy Travis at Save the Children, refined through class discussion and
More informationReal-Time Job Demand: March/April 2015
Real-Time Job Demand: March/April 2015 Economic Growth Region 3 Adams, Allen, DeKalb, Grant, Huntington, LaGrange, Noble, Steuben, Wabash, Wells, Whitley Industry Focus: Health Care and Social Assistance
More informationRole of Nursing Professional Development in Helping Meet. Institute of Medicine s Future of Nursing Recommendations. Preamble:
1 Role of Nursing Professional Development in Helping Meet Institute of Medicine s Future of Nursing Recommendations Preamble: The Robert Wood Johnson Foundation s Initiative on The Future of Nursing at
More informationNortheast Ohio Health, Science, and Innovation Coalition (NOHSIC)
Northeast Ohio Health, Science, and Innovation Coalition (NOHSIC) US Conference of Mayors Workforce Development Council Healthcare & Career Pathways for Professionals November 4, 2012 Welcome & Introductions
More informationGREEN JOBS. A Resource Guide for Individuals with Disabilities
GREEN JOBS A Resource Guide for Individuals with Disabilities TABLE OF CONTENTS Why all the interest in green jobs? What is a green job? Which green jobs are most likely to grow in number? What resources
More informationWe HAVE to do Performance Reviews We GET to do Career Development
We HAVE to do Performance Reviews We GET to do Career Development Engaging Employees through Career Development NCCI 2014 Conference Presentation Dr. Kathy Burkgren Chris Halladay Employee Engagement:
More informationSample career paths for psychology majors
Workshop: Is grad school right for me? 11/3/2010 Sample career paths for psychology majors Psychiatrist Environment: Psychiatrists may work with patients in private offices or in hospitals or clinics.
More informationKey essential skills are: Critical Thinking, Oral Communication, Problem Solving. Level 1. Level 2
NOC: 4152 Occupation: Social Worker Occupation Description: Responsibilities include providing counselling, therapy and assistance to residents and family as appropriate. Social workers may also act as
More informationTHE EVOLUTION of Talent Management Consulting
Talent management consulting is the giving of professional, expert advice to executives who are put in charge of handling, directing, or managing those who have a capacity for achievement or success. THE
More informationHealth Information Technology
A Closer Look at Healthcare Workforce Needs in the West Health Information Technology Western Interstate Commission for Higher Education www.wiche.edu/sep Healthcare Information Technology Workforce Needs
More informationCathrael Kazin, JD, PhD Chief Academic Officer. Michigan Community College Association Student Success Summit 9/19/13
Cathrael Kazin, JD, PhD Chief Academic Officer Michigan Community College Association Student Success Summit 9/19/13 Southern New Hampshire University Private, non-profit, fully accredited institution
More informationDid You Know. Many employers prefer the CHES credential and are promoting and hiring health educators?
Did You Know Health Education is recognized as a specific occupation from the Department of Labor and the employment projections are growing faster than average? Many employers prefer the CHES credential
More informationhttp://www.bls.gov/oco/ocos267.htm Computer Software Engineers
http://www.bls.gov/oco/ocos267.htm Computer Software Engineers * Nature of the Work * Training, Other Qualifications, and Advancement * Employment * Job Outlook * Projections Data * Earnings * OES Data
More informationTRAINING What Does a Medical Assistant Do? Do you like the idea of playing an important M E D I C A L A S S I S T A N T
M E D I C A L A S S I S T A N T TRAINING What Does a Medical Assistant Do? Do you like the idea of playing an important role in a healthcare facility? Do you want to perform both administrative and clinical
More informationKathy Craft, DHSS & The Trust Katy Branch, Alaska s AHEC
Kathy Craft, DHSS & The Trust Katy Branch, Alaska s AHEC AHWC members always state that HEALTH is an AWIB priority industry when presenting the 2010 Plan or 2012-2015 Action Agenda. AHWC members use this
More information5 Medical Careers to Train for Online, Fast
The health care industry projects 32 million new jobs by 2018. Are you Ready? 5 Medical Careers to Train for Online, Fast 10 of the 20 fastest growing occupations are in Health Care (BLS) The fact is that
More informationCAREER TRAINING IN AMERICA
CAREER TRAINING IN AMERICA Important and rewarding jobs will always need to be filled, especially within the health care, business and criminal justice career fields. And these exciting career fields require
More informationU.S. Nuclear Regulatory Commission. Plan of Action Strategic Workforce Planning
U.S. Nuclear Regulatory Commission Plan of Action Strategic Workforce Planning January 19, 2001 Strategic Workforce Planning Plan of Action January 19, 2001 Content Overview This plan of action outlines
More informationMINIMUM QUALIFICATIONS
CALIFORNIA STATE PERSONNEL BOARD SPECIFICATION RECEIVER S NURSE EXECUTIVE (SAFETY) SCOPE Schematic Code: TN05 Class Code: 8241 Established: Revised: -- Title Changed: -- This specification describes nurse
More informationinformation and notes.
(Read Slide) These quotes are from AHIMA student members and professionals in the health information management (HIM) field. As many professionals can tell you, the HIM industry is a great choice to consider
More informationCLASS FAMILY: Business Operations and Administrative Management
OCCUPATIONAL GROUP: Business Administration CLASS FAMILY: Business Operations and Administrative Management CLASS FAMILY DESCRIPTION: This family of positions includes those which perform administrative
More informationAcademic Librarian Promotion/Advancement Criteria and Procedures Iowa State University Library
Academic Librarian Promotion/Advancement Criteria and Procedures Iowa State University Library 2014 Approved by Academic Librarians (6-18-2014) Dean s Council (6-18-2014) Dean of the Library (6-18-2014)
More informationDuring the past century,
Academic preparation is still a core function of community colleges. But today their mission is more comprehensive, thanks to a gradual shift toward vocational education, job training, and programs catering
More informationThe Harvard Pilgrim Health Care Foundation Strategic Plan
The Harvard Pilgrim Health Care Foundation Strategic Plan 2015-18 Strategic Plan: 2015-2018 Our Vision: A region where all families have access to fresh, affordable, and, as often as possible, local food
More informationDIRECTOR OF HUMAN RESOURCES & EMPLOYER-EMPLOYEE RELATIONS-EEO, DIVERSITY COMPLIANCE & TRAINING,
Page 1 of 6 DIRECTOR OF HUMAN RESOURCES & EMPLOYER-EMPLOYEE RELATIONS-EEO, DIVERSITY COMPLIANCE & TRAINING, JC #676 - Classified Management - Integrated Academic Administrator and Classified Manager Salary
More informationCode of Ethics for Licensed Practical Nurses in Canada
Code of Ethics for Licensed Practical Nurses in Canada Foreword The Canadian Council for Practical Nurse Regulators (CCPNR) is a federation of provincial and territorial members who are identified in legislation,
More informationhttp://www.bls.gov/oco/ocos151.htm Secretaries and Administrative Assistants
http://www.bls.gov/oco/ocos151.htm Secretaries and Administrative Assistants * Nature of the Work * Training, Other Qualifications, and Advancement * Employment * Job Outlook * Projections Data * Earnings
More informationLead Nurse Planner: Roles and Functions
Lead Nurse Planner: Roles and Functions Introduction The Lead Nurse Planner is the licensed registered nurse accountable for the overall functioning of an Accredited Provider Unit, as noted in the 2013
More informationNursing Occupation Employment
Nursing Occupation Employment Wichita, Kansas, Metropolitan Area August 2014 Prepared by Center for Economic Development and Business Research W. Frank Barton School of Business Wichita State University
More informationNAVIGATE. CONNECT. CARE. Patient Advocacy Certificate
NAVIGATE. CONNECT. CARE. Patient Advocacy Certificate Launch a rewarding new career helping individuals and families navigate the complex health care system become a Patient Advocate. NAVIGATE. CONNECT.
More informationDecember, 2009. Salary, Education, Benefits, and Job Descriptions of Nurses, Teachers, and Social Workers: A Comparative Analysis
December, 2009 Salary, Education, Benefits, and Job Descriptions of Nurses, Teachers, and Social Workers: A Comparative Analysis Contents Introduction 3 Problem Statement 3 Social Work within the Texas
More informationDiscussion of Potential Occupational Analysis Methodologies 1
Discussion of Potential Occupational Analysis Methodologies 1 Note: Occupational analysis is only one of the potential Demand-side methodologies. That being said, below are three potential methodologies
More informationRecommendations from Department of Community Colleges and Workforce Development
Docket Item: Community College Program Approval Summary: Recommendations from Department of Community Colleges and Workforce Development Docket Material: Name of College: Blue Mountain Community College
More informationInformation Technology Specialists, #39110 Occupational Family: Engineering and Technology Pay Band Range: 4-8. Concept of Work
Information Technology Specialists #39110 Page 1 of 16 Information Technology Specialists, #39110 Occupational Family: Engineering and Technology Pay Band Range: 4-8 Concept of Work This Career Group provides
More informationEXAMPLE OF A HUMAN RESOURCES MANAGEMENT CHAPTER OUTLINE
Student s Name Human Resources Management BSAD B61 CRN: 30752 Chapter 5 Outline Making HR Decisions Tuesdays 6:00 p.m. 9:10 p.m. Due: Tuesday, January 27, 2015 Chapter 5 Information for Making Human Resources
More informationPERFORMANCE AND DEVELOPMENT FRAMEWORK FOR PRINCIPALS, EXECUTIVES AND TEACHERS IN NSW PUBLIC SCHOOLS
PERFORMANCE AND DEVELOPMENT FRAMEWORK FOR PRINCIPALS, EXECUTIVES AND TEACHERS IN NSW PUBLIC SCHOOLS Introduction and Context The NSW Department of Education and Communities is committed to attracting,
More informationComputer Support Specialists and Systems Administrators
http://www.bls.gov/oco/ocos268.htm Computer Support Specialists and Systems Administrators * Nature of the Work * Training, Other Qualifications, and Advancement * Employment * Job Outlook * Projections
More informationDISTINGUISHING CHARACTERISTICS:
OCCUPATIONAL GROUP: Human Resources CLASS FAMILY: Central Human Resources CLASS FAMILY DESCRIPTION: This family of positions include those positions which are located in the Division of Personnel. They
More informationCopyright. Slide 2. Career in Counseling and Mental Health. Copyright Texas Education Agency, 2013. All rights reserved.
1 Presentation Notes for Careers in Counseling and Mental Health Slide 1 Careers in Counseling and Mental Health 2 Slide 2 Copyright Copyright Texas Education Agency, 2013. These Materials are copyrighted
More informationHigh Growth Initiative Retail Industry Executive Summary
Executive Summary Introduction A major priority of the U.S. Department of Labor s Employment and Training Administration (ETA) is to expand the capacity of the local workforce system to be market-driven,
More informationCareers in Management Information Systems
Careers in Management Information Systems In today s high-tech and globally competitive world, effective information systems management plays an important role in business success. However, a critical
More informationHealth and Medical Billing Requirements in Minnesota
Improving Access to Preventive Services Emerging Practices from Community Transformation Grant projects Kala Shipley Iowa Department of Public Health Cherylee Sherry Minnesota Department of Health Robert
More informationExpected Competencies of graduates of the nursing program at Philadelphia University
Expected Competencies of graduates of the nursing program at Philadelphia University Background Educational programs are prepared within the context of the countries they serve. They are expected to respond
More informationCareer Map for HR Information Systems Specialist (HRIS)
Career Map for HR Information Systems Specialist (HRIS) General Information This document provides the recommendations within each of the career models for each of the identified HR functions. This includes
More informationDoDEA Personnel Center HR Competency Definitions
DoDEA Personnel Center HR Competency Definitions ATTACHMENT 10 Business Management Competencies Business Process Reengineering Applies business process reengineering principles and techniques to reengineer
More informationCase Management & Advocacy Services
Case Management & Advocacy Services Serving the Community since 1990 www.caregiverresourcecenter.com DBA The Caregiver Resource Center The Caregiver Resource Center s Commitment The Caregiver Resource
More informationACHA Guidelines Scope of Practice for the Registered Nurse in College Health
MAY 2014 ACHA Guidelines Scope of Practice for the Registered Nurse in College Health Introduction and Guiding Principles The American College Health Association (ACHA) supports and recognizes the need
More informationEstablishing a Successful Onboarding Process Barbara Centeno AVP Human Resources University of Texas San Antonio
Establishing a Successful Onboarding Process Barbara Centeno AVP Human Resources University of Texas San Antonio One of the challenges for a growing university is recruitment and retention of excellent
More informationONLINE CAREER TRAINING DESIGNED TO HELP IMPROVE YOUR LIFE
ONLINE CAREER TRAINING DESIGNED TO HELP IMPROVE YOUR LIFE THE CHALLENGE Rising tuition costs College tuition is up 500% since 1985.* Ballooning student debt The college class of 2012 graduated with an
More informationMISSED OPPORTUNITIES? The Labor Market in Health Informatics, 2014. December 10, 2014 burning-glass.com
MISSED OPPORTUNITIES? The Labor Market in Health Informatics, 2014 December 10, 2014 burning-glass.com MISSED OPPORTUNITIES? The Labor Market in Health Informatics, 2014 Health care reform depends on the
More informationSample Career Ladder/Lattice for Information Technology
Click on a job title to see examples of descriptive information about the job. Click on a link between job titles to see the critical development experiences needed to move to that job on the pathway.
More information2015 Healthcare. Recruiting Trends Survey. Key Findings. Contents. About this Survey. n Key Findings. n The Healthcare Employment Landscape
2015 Healthcare Recruiting Trends Survey Contents n Key Findings n The Healthcare Employment Landscape n Recruiting Challenges n Recruiting Tools & Strategies n Conclusion About this Survey HEALTHeCAREERS
More informationA CHANGING, GROWING HEALTH CARE SECTOR
A CHANGING, GROWING HEALTH CARE SECTOR Demand Continues for More Nurses and Allied Health Care Professionals 2012 Nursing and Allied Health Care Professionals Workforce Survey Report The 2012 Nursing and
More informationSTATE OF NEVADA Department of Administration Division of Human Resource Management CLASS SPECIFICATION
STATE OF NEVADA Department of Administration Division of Human Resource Management CLASS SPECIFICATION TITLE GRADE EEO-4 CODE CHIEF OF NURSING SERVICES 47* A 10.310 DIRECTOR OF NURSING SERVICES II 45*
More informationSafety Net Analytics Program
Safety Net Analytics Program Request for Applications August 2014 Sponsored by CCI in partnership with the California HealthCare Foundation IMPORTANT DATES Informational Webinar: 10:00am, August 27, 2014
More informationCommunity Clinics in San Diego. A review of workforce issues facing San Diego s community healthcare clinics
in San Diego A review of workforce issues facing San Diego s community healthcare clinics November 2011 TABLE OF CONTENTS INTRODUCTION... 1 FINDINGS AND RECOMMENDATIONS... 2 ALLIED HEALTH WORKERS... 2
More informationOhio Standards for School Counselors
Adopted by state board of education of ohio October, Ohio Standards for School Counselors Ohio Standards for School Counselors ii Contents Section I: Overview of the Ohio Standards for School Counselors...
More informationDaytona Beach Community College will launch a new 36-credit Applied Technology
I. Project Abstract Daytona Beach Community College will launch a new 36-credit Applied Technology Diploma (ATD) program to train 15 to 20 adult students a year to assume entry-level positions as Medical
More information5. Case Studies: Implementation of Performance Improvement Strategies
5. Case Studies: Implementation of Performance Improvement Strategies Case Study #1: Best Practices for Call Center Operations, Consumer- Focused Staff, and Sharing Effective Solutions The Case of Blue
More informationInterpreting Legal Discourse and Working in Legal Settings: An AVLIC Position Paper. Synopsis Prepared for ASL Translation Debra Russell - 2013
Interpreting Legal Discourse and Working in Legal Settings: An AVLIC Position Paper Synopsis Prepared for ASL Translation Debra Russell - 2013 WHY DOES AVLIC HAVE A POSITION PAPER ON LEGAL INTERPRETING?
More informationTable of Contents. 2011. Tennessee Board of Regents. All Rights Reserved.
Table of Contents 3 4 5 6 7 7 8 8 8 8 9 9 10 10 10 11 11 Specialized Master s Degree Programs Master of Professional Studies - Strategic Leadership Master of Professional Studies - Human Resources Leadership
More informationProfessional Level Public Health Informatician
Professional Level Public Health Informatician Sample Position Description and Sample Career Ladder April 2014 Acknowledgements Public Health Informatics Institute (PHII) wishes to thank the Association
More informationKEYS TO ENHANCE YOUR SUPERVISORY SUCCESS (KEYS)
Foundations Track Principles of Supervision: Setting the Context This course will help participants understand the role of the supervisor, and its relationship to the organization. We will focus on what
More informationCERTIFICATE IN ADULT EDUCATION Facilitated by Robert Cordingley and Lorna Smith May 1 & 2, 2014
Page 1 of 6 COMMUNICATE A Listen Interpret non-verbal communication Use questioning Explain concepts clearly Use presentation skills Use humour in context A1 A2 A3 A4 A5 Accept feedback Provide feedback
More informationHow To Fund The High Needs Program
SUNY High Needs Program Request for Proposals 2015-16 I. Introduction Central to the SUNY Excels performance plan is the State University of New York s commitment to serve as a key engine of revitalization
More informationDepartment of Administration for Human Services
Operational Management Financial Management Human Resources Contracts and Procurement Management Physical Resources Mission The Department of Administration for Human Services promotes excellence across
More informationADVANCING MISSISSIPPI S HEALTHCARE WORKFORCE
ADVANCING MISSISSIPPI S HEALTHCARE WORKFORCE INTRODUCTION: THE HEALTHCARE INDUSTRY & MISSISSIPPI DELTA S WORKFORCE In Mississippi, the condition of the state s healthcare industry shapes the medical care
More informationIn popular culture, the inventor is often
Patent work: The other side of invention Tamara Dillon Tamara Dillon is an economist in the Office of Occupational Statistics and Employment Projections, BLS. She is available at (202) 691 5733 or at dillon.tamara@
More informationU.S. Bureau of Labor Statistics. Pharmacy Tech
From the: U.S. Bureau of Labor Statistics Pharmacy Tech Pharmacy technicians fill prescriptions and check inventory. Pharmacy technicians help licensed pharmacists dispense prescription medication. They
More informationHUMAN RESOURCES. Management & Employee Services Organizational Development
Management & Employee Services Organizational Development Human Resources Department FY 2014-15 BUDGETED POSITIONS DIRECTOR.90 FTE * Human Resources Business Partner 1 FTE Human Resources Business Partner
More informationAn Examination of the Graduation Rates and Enrollment Trends in Industrial Technology Baccalaureate Programs from 1988-1998
Volume 17, Number 3 - May 21 to July 21 An Examination of the Graduation Rates and Enrollment Trends in Industrial Technology Baccalaureate Programs from 1988-1998 By Dr. Tao C. Chang & Dr. John C. Dugger
More informationPreparing for Career Success in Business, Management and Administration
Preparing for Career Success in Business, Management and Administration CC9004 Career Clusters Prepare All Students for College, Technical Training and Careers Career Clusters prepare learners of all ages
More informationA GROWING JOBS SECTOR: HEALTH INFORMATICS A CREDENTIALS THAT WORK REPORT FROM BURNING GLASS TECHNOLOGIES AND JOBS FOR THE FUTURE
A GROWING JOBS SECTOR: HEALTH INFORMATICS A CREDENTIALS THAT WORK REPORT FROM BURNING GLASS TECHNOLOGIES AND JOBS FOR THE FUTURE JUNE 2012 Jobs for the Future identifies, develops, and promotes education
More informationPrimary Health Care Dietitian. Authority Division/Region Location. GASHA Community Health Antigonish
Position Number New 0.5 FTE Position Title Primary Health Care Dietitian Authority Division/Region Location GASHA Community Health Antigonish PURPOSE OF THE POSITION To provide health assessment, interventions
More information