NHS number. Frequently Asked Questions For Patients

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "NHS number. Frequently Asked Questions For Patients"

Transcription

1 NHS number Frequently Asked Questions For Patients This document contains frequently asked questions (FAQs) about the NHS number for residents in England. For queries about residents of Wales, Northern Ireland, Scotland or the Isle of Man please contact your local NHS services via your GP practice. NHS number FAQs for patients V4.15 (23/05/2014) Page 1 of 12

2 Contents 1 The NHS number What is an NHS number? Who has an NHS number? How do I find my NHS number? Is my NHS number the same as my National Insurance number? Why is the NHS number important? I have changed my name or address. Does this affect my NHS number? Do I need to know my NHS number if I use a GP practice I am not registered with? Do I need to know my NHS number to receive NHS care? Do I need to know my NHS number to register with a new GP practice? Do I need an NHS number to register with an NHS dental practice? I have a hospital number; do I also need an NHS number? How does my NHS number work? What can the NHS use my NHS number for? I seem to have more than one NHS number, which one is correct? How will my NHS number improve my care? Will I still be able to use NHS healthcare services without giving my NHS number? Will using my NHS number change the way my health information is shared? Do I need an NHS number to apply for a European Health Insurance Card (EHIC)? NHS medical cards Should everyone registered with the NHS have an NHS medical card? Are there any other documents which include my NHS number? I have an NHS medical card with an NHS number on it which includes alphabetic characters, is this still in use? I have lost my NHS medical card, or the details on it are out of date how can I get a new one? Foreign nationals living in the England I live in England, but I was originally from another country. How do I apply for an NHS number? Free NHS treatment NHS number FAQs for patients V4.15 (23/05/2014) Page 2 of 12

3 4.1 If I have an NHS number can I have free NHS treatment? Babies and the NHS number How do babies get their NHS number? Changes of Identity and your NHS number What happens if I have changed my identity and my new identity needs to be kept separately from my old identity? NHS number FAQs for patients V4.15 (23/05/2014) Page 3 of 12

4 1 The NHS number Please note that these FAQs relate to NHS numbers for ENGLAND only. Residents of Wales, Northern Ireland, Scotland or the Isle of Man should contact their local NHS services via their GP practice. 1.1 What is an NHS number? An NHS number is a unique 10-digit number, given to everyone registered with the NHS in England, Wales or the Isle of Man. Your NHS number helps healthcare staff find your care records and provide you with better, safer care. The NHS number is normally shown in a format and would look something like this. The 10-digit NHS number was introduced in 1996 and replaced different versions that included both letters and numbers. Using your NHS number is a better way of finding your information than using just your name and date of birth, particularly with NHS computer systems. It will help to avoid mistaking you for another patient which can be caused by errors such as misspelt names or by patients having the same or similar names and the same date of birth. 1.2 Who has an NHS number? The following people have an NHS number: anyone who is, or has ever been, registered with a GP practice in England, Wales or the Isle of Man anyone born in England, Wales or the Isle of Man since October Additionally, anyone who has received NHS treatment in England, Wales or the Isle of Man is likely to have an NHS number. There are very few people without an NHS number. This is normally because they have had no previous contact with the NHS. If an NHS organisation cannot find your NHS number it is probably because you have not been properly identified, not because you do not have an NHS number. If you registered with a GP practice in England, Wales or the Isle of Man before 1996, you will have been given an old style NHS number made of both letters and numbers. This has been replaced by a new style NHS number made up of 10 numbers. You should only use your 10-digit NHS number from now on. NHS number FAQs for patients V4.15 (23/05/2014) Page 4 of 12

5 1.3 How do I find my NHS number? You should be able to find your NHS number from the following sources: on your NHS medical card if you have one please note that not all NHS areas issue medical cards on a letter or other document from the NHS, including a letter from your GP practice or a hospital on a printed prescription. If you are registered with a GP practice they should be able to give you a note of your NHS number on your request. If you are not currently registered with a GP practice, but then register with one, they will be able to give you a note of your NHS number once the registration process is complete. If you have never been registered with a GP practice in England, Wales or the Isle of Man, have never received any NHS treatment, and were not born in England, Wales or the Isle of Man you will not have an NHS number. When you register with a GP practice they will check whether you have an NHS number and if not you will be given one. Note: You do not need an NHS number to register with a GP practice. To find GP practices in your area use NHS Choices website at: A list of GP practices is displayed. Select the nearest GP practice which provides the services you need and is currently accepting new patients. If you are having problems registering with a GP practice, or if you do not wish to register with an NHS GP practice but wish to know your NHS number, you can contact your Local Area Team. Depending on your situation, the Local Area Team may put you in touch with the patient registration service in your area. To find contact details of your Local Area Team use NHS Choices website at: Once you know your NHS number you should keep it somewhere easily accessible. 1.4 Is my NHS number the same as my National Insurance number? No. Your National Insurance (NI) number is used for tax, benefits and pensions. If you have any questions about your NI number go to: or contact your local office of the Department for Work and Pensions (DWP). NHS number FAQs for patients V4.15 (23/05/2014) Page 5 of 12

6 1.5 Why is the NHS number important? Your NHS number is unique to you; it will identify your NHS records correctly and is an important contributor towards providing you with better, safer care. Your NHS number helps healthcare providers to match your records to you and be more accurate when passing information to other healthcare providers. This will help avoid you being mistaken for another patient or your information being recorded on another patient s file. If you can show a document that contains your NHS number you can help healthcare staff find your records more easily and share them safely with others who are caring for you (see question 1.3 above for documents containing NHS number). You could also check information which the NHS sends you to make sure they have the correct NHS number. If you notice the NHS number is wrong you should contact whoever has quoted an incorrect NHS number and give them your correct NHS number. 1.6 I have changed my name or address. Does this affect my NHS number? No. Changing your name or address does not affect your NHS number, which stays with you throughout your life. To ensure changes to your name, address or contact telephone number are updated on your medical records, contact your GP practice. They may ask to see some identification or proof of the name or address change. Your GP practice will make sure your records are updated. 1.7 Do I need to know my NHS number if I use a GP practice I am not registered with? No. If you do not have your NHS number, GP practice staff can find it in another way, but having it with you makes things easier. 1.8 Do I need to know my NHS number to receive NHS care? No. You do not need to know your NHS number but having it may help staff to find your health records. This will help avoid you being mistaken for another patient or your information being recorded on another patient s file. You should keep your NHS number somewhere safe where you can easily find it. 1.9 Do I need to know my NHS number to register with a new GP practice? No. A declaration of your NHS number is not required in order to register with a GP practice, although if you have a note of it it is useful as it helps to uniquely NHS number FAQs for patients V4.15 (23/05/2014) Page 6 of 12

7 identify your records. Note that you may be asked to complete a GMS1 form and you may be asked for proof of identity Do I need an NHS number to register with an NHS dental practice? No. A declaration of your NHS number is not required in order to register with an NHS dental practice I have a hospital number; do I also need an NHS number? Yes. Hospital numbers and other local ways of identifying you are only used by the specific hospital or healthcare provider. An NHS number is used across all NHS organisations and is the only national unique single data item to identify and connect your health records. Your NHS number stays the same wherever you are receiving care. You may receive care from many different NHS organisations. NHS numbers are important because they make sure there is safe and secure communication across different organisations and help avoid one person s information being recorded on another patient s file. Here is an example of a mix-up. A patient referral letter, with no NHS number printed on it, was given to a clerk to make an appointment. The patient was mixed up with another patient with a similar name and date of birth and the appointment was booked for the wrong patient. The appointment letter went to the wrong patient and the correct patient missed their appointment. This mix-up then had to be explained to both patients and a new appointment had to be made How does my NHS number work? When you visit a GP practice or go to an NHS hospital or any other NHS treatment centre, they can get your NHS number in a number of ways. They can get it from: your NHS medical card (if you have one) please note that many NHS areas no longer issue medical cards. a printed prescription a recent letter or appointment card the local computer system the National NHS demographic database. If they do not already have your NHS number on their records they will add it to their records. Only authorised healthcare staff can read your personal details to find your NHS number. They follow strict privacy and security procedures when they handle NHS number FAQs for patients V4.15 (23/05/2014) Page 7 of 12

8 your health information. If your health information needs to be passed to another authorised healthcare provider (for example if you are being referred elsewhere or leaving hospital), they will include your NHS number to help other organisations to find your records more easily. Using your unique NHS number is better than using only your name and date of birth to find information, particularly with NHS computer systems, and will help to avoid mistakes which can be caused by misspelt names or by people having the same or similar names, or having the same date of birth. Healthcare providers may also use other local numbers e.g. a Hospital number. In an emergency, if a provider cannot identify you they will not have your NHS number. As soon as healthcare staff can identify you they will find your NHS number and add it to your records What can the NHS use my NHS number for? Healthcare providers and other authorised healthcare professionals will use your NHS number for passing on and managing health information to provide you with better, safer and more efficient healthcare. NHS numbers cannot be used for any other reason, such as insurance or employment purposes, or to confer entitlement to NHS services. Any organisation which uses NHS numbers has to do so in line with existing privacy rules and the Data Protection Act I seem to have more than one NHS number, which one is correct? Your NHS number is a unique 10-digit number. If one of your NHS numbers has both letters and numbers it is an old NHS number (pre-1996) which you can no longer use (see question 2.3 below). If you have more than one 10-digit number then you should contact your GP practice and ask them to check your records to find out which one is the right number. If you are not currently registered, contact your local NHS Area Team as explained in question 1.3 above. It is also recommended that you tell all organisations involved in your healthcare that you have two different numbers so that they can find out which is the right NHS number and change their records How will my NHS number improve my care? NHS numbers will improve safety, security and efficiency by making sure your information is linked to the right record. Some of the ways your NHS number helps to improve your care are: Discharge summaries - when you leave hospital and information about your on-going care is sent to your GP (or other healthcare provider), they will be able to match your information to your patient record more easily. NHS number FAQs for patients V4.15 (23/05/2014) Page 8 of 12

9 Pathology tests - when your test results are sent to your GP (or other healthcare provider), they will be able to match the test results to your patient record more easily. Prescriptions pharmacists can be confident when receiving electronic prescriptions or reviewing paper prescriptions that they are matched to you, so that you get the right medication. Referrals - when patient records and case histories are sent between healthcare providers, for example when your GP refers you elsewhere for care, the specialist can check they have your correct information more easily Will I still be able to use NHS healthcare services without giving my NHS number? Yes. A declaration of your NHS number is not required in order to register with a GP practice or to receive NHS healthcare services but having a note of your NHS number will assist staff to find your records more easily and more accurately Will using my NHS number change the way my health information is shared? No. Having your NHS number on your medical records will not change how and when healthcare providers share information about you. An NHS number is simply a much more reliable way of matching your records to you Do I need an NHS number to apply for a European Health Insurance Card (EHIC)? No. You do not need an NHS number to apply for the European Health Insurance Card (EHIC). You can use your National Insurance (NI) Number for your EHIC application although the websites related to the EHIC may optionally ask for your NHS number. You can find out more about the EHIC and apply for one at: If you are applying for a dependant who does not have an NI Number they will be added to your EHIC card as a dependant, using your NI Number. 2 NHS medical cards 2.1 Should everyone registered with the NHS have an NHS medical card? No. Many NHS areas no longer issue medical cards and a medical card is not required to receive NHS treatment or to register with an NHS GP practice or an NHS number FAQs for patients V4.15 (23/05/2014) Page 9 of 12

10 NHS dental practice. Not having an NHS medical card does not affect your health care or your eligibility for receiving free NHS healthcare. When you register with a GP practice they may give you a document to confirm your registration which will include your NHS number. 2.2 Are there any other documents which include my NHS number? Yes. See question 1.3 above. 2.3 I have an NHS medical card with an NHS number on it which includes alphabetic characters, is this still in use? No. If you have a medical card that you received before 1996, it will have an old style NHS number which is no longer used. Everyone with an old style NHS number was allocated a new style NHS number in The old format NHS number included alphabetic characters as well as numeric characters. Please use your 10 numeric digit NHS number and never quote the old number. To find your new style NHS number see question 1.3 above. 2.4 I have lost my NHS medical card, or the details on it are out of date how can I get a new one? Many people in England do not have an NHS Medical card. See question 2.1 above. The important piece of information on an NHS medical card is your NHS number and you can find this in any of the ways listed in question 1.3 above. 3 Foreign nationals living in the England 3.1 I live in England, but I was originally from another country. How do I apply for an NHS number? You cannot apply for an NHS number. If you live in England you can register with a local GP practice. If you do not already have an NHS number an NHS number will be allocated to you as part of the registration process. See question 1.3 for information regarding finding a GP practice in your area. 4 Free NHS treatment 4.1 If I have an NHS number can I have free NHS treatment? Having an NHS number does not imply entitlement to the use of all NHS services in England. Your NHS number helps healthcare staff find your care records and means they can provide you with better, safer care. NHS number FAQs for patients V4.15 (23/05/2014) Page 10 of 12

11 For further details on whether you can get free hospital treatment see: Some people can get help with health costs (for example travel or prescription costs). For more information see: 5 Babies and the NHS number 5.1 How do babies get their NHS number? Babies born in a hospital in England, Wales or the Isle of Man are given an NHS number soon after they are born, normally while they are still in hospital. The maternity unit will tell the mother her baby s NHS number, usually by printing out a label containing the baby s details and NHS number. This label may be attached: to a leaflet called NHS number From Birth for Life to a letter or form, or inside the baby s Red Book. If your baby was born at home, the midwife will register the birth and the NHS number will be available, usually within a few days. It is important that babies are given their NHS number at birth as routine tests and medical treatments are carried out in the first six weeks and need to be associated with the baby s record. Names, addresses and other details for you and your baby may change over time, but knowing and using your baby s NHS number from birth means the healthcare staff supporting you and providing your baby s care can correctly identify your baby s test results and records from the start. You can then make sure your baby s NHS number is used on all your baby s documents, including birth notifications, discharge letters and labels. This will help your health care providers correctly identify your baby, no matter which organisation or staff are supporting and providing your baby s care. If the hospital or midwife has not given you your baby s NHS number you should ask them for it. 6 Changes of Identity and your NHS number 6.1 What happens if I have changed my identity and my new identity needs to be kept separately from my old identity? Special procedures are used for identity change cases, which are under the control of the National Back Office. For more information please visit: NHS number FAQs for patients V4.15 (23/05/2014) Page 11 of 12

12 If after reading these FAQs you have any comments or you need more information, please visit: Or the NHS number team at Ref: 4659 (May 14) NHS number FAQs for patients V4.15 (23/05/2014) Page 12 of 12

Introduction 14. Do I need my passport to travel to the UK? 14

Introduction 14. Do I need my passport to travel to the UK? 14 Introduction 14 Do I need my passport to travel to the UK? 14 Do I need a European Health Insurance Card (EHIC) 15 to get healthcare if I am going to the UK for a short stay? Will I be able to get free

More information

Smile. Your dental team have check ups too

Smile. Your dental team have check ups too Smile Your dental team have check ups too Whether you re visiting for a routine check up, a quick clean or for more involved treatment, the dental professional treating you (and their services) must meet

More information

We are the nursing and midwifery regulator for England, Wales, Scotland, Northern Ireland and the Islands.

We are the nursing and midwifery regulator for England, Wales, Scotland, Northern Ireland and the Islands. The Prep handbook We are the nursing and midwifery regulator for England, Wales, Scotland, Northern Ireland and the Islands. We exist to safeguard the health and wellbeing of the public. We set standards

More information

PRIVATE MEDICAL INSURANCE BUSINESS HEALTHCARE AND CORPORATE HEALTHCARE

PRIVATE MEDICAL INSURANCE BUSINESS HEALTHCARE AND CORPORATE HEALTHCARE MORATORIUM APPLICATION FORM PRIVATE MEDICAL INSURANCE BUSINESS HEALTHCARE AND CORPORATE HEALTHCARE For employees (new business and mid-term joiners) and addition of dependants to apply for VitalityHealth

More information

Private medical insurance claim form

Private medical insurance claim form Private medical insurance claim form *113N1A3B* Please make sure that you read the following before completing the claim form: n Confirmation of cover will be provided when we have made a decision on your

More information

A Guide To Cord Blood Banking

A Guide To Cord Blood Banking A Guide To Cord Blood Banking For Families with Genetic Conditions Cord Blood Banking This leaflet is aimed at families who might be considering storing cord blood for the treatment of a child or other

More information

Finding travel insurance cover

Finding travel insurance cover This information is an extract from the booklet Getting travel insurance. You may find the full booklet helpful. We can send you a free copy see page 11. Contents Finding travel insurance Contacting insurance

More information

European Economic Area

European Economic Area SA29 from February 2003 Your social security insurance, benefits and healthcare rights in the European Economic Area Your social security insurance, benefits and healthcare rights in the European Economic

More information

The Care Record Guarantee Our Guarantee for NHS Care Records in England

The Care Record Guarantee Our Guarantee for NHS Care Records in England The Care Record Guarantee Our Guarantee for NHS Care Records in England January 2011, version 5 Introduction In the National Health Service in England, we aim to provide you with the highest quality of

More information

Sharing Healthcare Records

Sharing Healthcare Records Summary Care Record has been used by healthcare professionals for a number of years records a summary of key health information these records enable healthcare professionals to treat you safely if you

More information

Proposals for the Introduction of the European Health Insurance Card. A Consultation

Proposals for the Introduction of the European Health Insurance Card. A Consultation Proposals for the Introduction of the European Health Insurance Card A Consultation August 2004 Proposals for the Introduction of the European Health Insurance Card A Consultation August 2004 Consultation

More information

Planned Healthcare in Europe for Lothian residents

Planned Healthcare in Europe for Lothian residents Planned Healthcare in Europe for Lothian residents Introduction This leaflet explains what funding you may be entitled to if you normally live in Lothian (Edinburgh, West Lothian, Midlothian and East Lothian

More information

WSIC Integrated Care Record FAQs

WSIC Integrated Care Record FAQs WSIC Integrated Care Record FAQs How your information is shared now Today, all the places where you receive care keep records about you. They can usually only share information from your records by letter,

More information

Resolving problems and making a complaint about NHS care

Resolving problems and making a complaint about NHS care Factsheet 66 August 2011 Resolving problems and making a complaint about NHS care About this factsheet The factsheet explains the approach to handling complaints about National Health Service (NHS) services,

More information

MINISTRY OF DEFENCE STATEMENT OF CIVILIAN PERSONNEL POLICY CHANGE OF WORK LOCATION: HEALTHCARE, WELFARE AND COMPASSIONATE TRAVEL WHILE OVERSEAS

MINISTRY OF DEFENCE STATEMENT OF CIVILIAN PERSONNEL POLICY CHANGE OF WORK LOCATION: HEALTHCARE, WELFARE AND COMPASSIONATE TRAVEL WHILE OVERSEAS POSITIVE ABOUT DISAB LED PEOPLE MINISTRY OF DEFENCE STATEMENT OF CIVILIAN PERSONNEL POLICY CHANGE OF WORK LOCATION: HEALTHCARE, WELFARE AND COMPASSIONATE TRAVEL WHILE OVERSEAS Effective date: 30 June 2014

More information

Guidance for registered pharmacies providing pharmacy services at a distance, including on the internet

Guidance for registered pharmacies providing pharmacy services at a distance, including on the internet Guidance for registered pharmacies providing pharmacy services at a distance, including on the internet April 2015 The General Pharmaceutical Council is the regulator for pharmacists, pharmacy technicians

More information

Complaining about a health service

Complaining about a health service Stroke Helpline: 0303 3033 100 Website: stroke.org.uk Complaining about a health service Most people receive excellent care and treatment after having a stroke. However, sometimes things don t go as well

More information

Maternity Allowance. Notes sheet. Please keep these notes for your information, do not return them with your MA1 claim form.

Maternity Allowance. Notes sheet. Please keep these notes for your information, do not return them with your MA1 claim form. Maternity Allowance Please keep these notes for your information, do not return them with your MA1 claim form. Notes sheet l Help if you are expecting a baby and you are or have been employed but cannot

More information

European cross border healthcare: Information for commissioners

European cross border healthcare: Information for commissioners European cross border healthcare: Information for commissioners Published: June 2014 1 2 European Cross Border Healthcare Information for Commissioners First published: July 2013 Updated: June 2014 3 Contents

More information

Help with health costs

Help with health costs Factsheet 61 July 2015 About this factsheet Most NHS services are free to everyone but there may be charges for prescriptions, dental treatment, sight tests, glasses and contact lenses and wigs and fabric

More information

How to complain about a doctor. England

How to complain about a doctor. England How to complain about a doctor England This booklet is for patients in England. Our procedures are the same throughout the UK, but healthcare and support organisations do vary. We have therefore also produced

More information

Help using this PDF claim form

Help using this PDF claim form Help using this PDF claim form You can save data typed into this PDF form if you use Adobe Reader XI or a newer version. This means that you do not have to fill in the form in one session. This form will

More information

Claim form for Housing Benefit and Council Tax Reduction

Claim form for Housing Benefit and Council Tax Reduction Claim form for Housing Benefit and Council Tax Reduction If you are just claiming Second Adult Rebate, only fill in Parts 1, 3 and 15 of this form and tick this box. Part 1 About you and your partner Do

More information

How to complain about a doctor

How to complain about a doctor How to complain about a doctor England This booklet is for patients in England. Our procedures are the same throughout the UK, but healthcare and support organisations do vary. We have therefore also produced

More information

Whooping cough and pregnancy

Whooping cough and pregnancy Your guide to Vaccinations Whooping cough and pregnancy What you need to know and do to help protect your baby There is a lot of whooping cough around at the moment and babies who are too young to start

More information

APPLICATION FOR COMPENSATION FORM FOR A PERSONAL INJURY (Do not use this form for claims relating to fatal injuries)

APPLICATION FOR COMPENSATION FORM FOR A PERSONAL INJURY (Do not use this form for claims relating to fatal injuries) Compensation Services 6th Floor Millennium House 17-25 Great Victoria Street Belfast BT2 7AQ Telephone: 0300 200 7887 Criminal Injuries Compensation Scheme (2009) Made under the Criminal Injuries Compensation

More information

If you have Parkinson s, you might have some concerns about how

If you have Parkinson s, you might have some concerns about how Work, money and practical matters NHS and Health Service costs If you have Parkinson s, you might have some concerns about how you ll manage financially. Although most of your healthcare will be covered

More information

d d mm y y If the injury was as a result of criminal assault or a Road Traffic Accident, was the accident reported to the police?

d d mm y y If the injury was as a result of criminal assault or a Road Traffic Accident, was the accident reported to the police? Personal Accident Claim Form This form has been designed to help you provide all the information we need to process your claim quickly. Failure to complete this form correctly may delay your claim. We

More information

New medicines in Scotland

New medicines in Scotland NHS SCOTLAND New medicines in Scotland who decides what the NHS can provide? What is this factsheet about? This factsheet explains the process that medicines go through before NHS doctors in Scotland can

More information

HOW WE USE YOUR PERSONAL INFORMATION

HOW WE USE YOUR PERSONAL INFORMATION HOW WE USE YOUR PERSONAL INFORMATION Information Leaflet Your Health. Our Priority. Page 2 of 9 Introduction This Leaflet explains why the NHS collects information about you and how it is used, your right

More information

Information for you Abortion care

Information for you Abortion care Information for you Abortion care Published in February 2012 This information is for you if you are considering having an abortion. It tells you: how you can access abortion services the care you can expect

More information

Your guide to free NHS eye examinations in Scotland

Your guide to free NHS eye examinations in Scotland NHS SCOTLAND Your guide to free NHS eye examinations in Scotland What is this leaflet about? This leaflet tells you about your free NHS eye examination. If you are a UK resident, you can get a free NHS

More information

PATIENTS USING OXYGEN THERAPY OUTSIDE THE HOME (SECONDARY SUPPLY): INFORMATION FOR LHBS

PATIENTS USING OXYGEN THERAPY OUTSIDE THE HOME (SECONDARY SUPPLY): INFORMATION FOR LHBS PATIENTS USING OXYGEN THERAPY OUTSIDE THE HOME (SECONDARY SUPPLY): INFORMATION FOR LHBS 1. A primary supply of oxygen will be that delivered to the patient s permanent home. However, patients may also

More information

PROTOCOL FOR CHILDREN RELINQUISHED FOR ADOPTION

PROTOCOL FOR CHILDREN RELINQUISHED FOR ADOPTION Cafcass, Local Authority Adoption Agency and Voluntary Adoption Agency s Joint Protocol PROTOCOL FOR CHILDREN RELINQUISHED FOR ADOPTION This protocol sets out the agreed procedures between Cafcass and

More information

Health Services in the UK

Health Services in the UK Health Services in the UK For general health advice, there are many resources available, both on and offline. A vast amount of information, including a 'Health A-Z', 'Medical Dictionary' and 'Symptom Checker'

More information

The Australian Charter of Healthcare Rights in Victoria

The Australian Charter of Healthcare Rights in Victoria The Australian Charter of Healthcare Rights in Victoria The Australian Charter of Healthcare Rights in Victoria The Australian Charter of Healthcare Rights The Australian Charter of Healthcare Rights describes

More information

Healthcare Needs and Pregnancy Dispersal Policy

Healthcare Needs and Pregnancy Dispersal Policy Healthcare Needs and Pregnancy Dispersal Policy This document provides instruction to staff dispersing asylum seekers/failed asylum seekers and their dependants who have healthcare needs, or who are pregnant

More information

A quick start guide to your Simply Cash Plan

A quick start guide to your Simply Cash Plan A quick start guide to your Simply Cash Plan Contents: Getting to know your Simply Cash Plan Your benefits How to make a claim Receipt requirements Paying your claim Glossary and key terms explained Getting

More information

Work and cancer financial issues

Work and cancer financial issues Work and cancer financial issues This information is an extract from the booklet, Work and cancer. You may find the full booklet helpful. We can send you a copy free see page 7. Contents Taking time off

More information

Maternity leave (for NHS medical staff)

Maternity leave (for NHS medical staff) British Medical Association Maternity leave (for NHS medical staff) Membership guidance note NHS employment March 2011 Notes This membership guidance note gives general guidance only and should not be

More information

Intermediate care and reablement

Intermediate care and reablement Factsheet 76 May 2015 About this factsheet This factsheet explains intermediate care, a term that includes reablement. It consists of a range of integrated services that can be offered on a short term

More information

Point of Dispensing checks a guide for pharmacists, dispensing doctors and their staff. Revised by the NHS CFSMS

Point of Dispensing checks a guide for pharmacists, dispensing doctors and their staff. Revised by the NHS CFSMS Point of Dispensing checks a guide for pharmacists, dispensing doctors and their staff Revised by the NHS CFSMS I Please ensure that every member of staff who has responsibility for advising patients on

More information

2013/14 Choice Framework

2013/14 Choice Framework 2013/14 Choice Framework April 2013 2013/14 Choice Framework Prepared by the Department of Health April 2013 Contents My NHS care: what choices do I have?... 2 Choosing your care and treatment... 3 Choosing

More information

The Care Record Guarantee Our Guarantee for NHS Care Records in England

The Care Record Guarantee Our Guarantee for NHS Care Records in England The Care Record Guarantee Our Guarantee for NHS Care Records in England Introduction In the National Health Service in England, we aim to provide you with the highest quality of healthcare. To do this,

More information

Care and support is changing for the better

Care and support is changing for the better Care and support is changing for the better EasyRead version What is in this booklet Care and support is changing for the better 1. Getting the right care and support 4. Paying for care home costs 8. Information

More information

Assisted Transport to Hospital A guide to local hospital transport services

Assisted Transport to Hospital A guide to local hospital transport services Patient Information Leaflet Assisted Transport to Hospital A guide to local hospital transport services Produced By: The Patient Transport Service Date: March 2013 Review due: March 2016 1 Please help

More information

YOUR MEDICAL RECORDS AN UPDATE PROVIDED BY THE OTFORD PATIENT PARTICIPATION GROUP (PPG)

YOUR MEDICAL RECORDS AN UPDATE PROVIDED BY THE OTFORD PATIENT PARTICIPATION GROUP (PPG) YOUR MEDICAL RECORDS AN UPDATE PROVIDED BY THE OTFORD PATIENT PARTICIPATION GROUP (PPG) Background to this Update There are a lot of articles in the press and on television and radio about care.data and

More information

Paying for Adult Social Care services in Leeds

Paying for Adult Social Care services in Leeds Paying for Adult Social Care services in Leeds Financial information from April 2015 Introduction From April 2015 the way that care and support is provided is changing for the better. The Care Act 2014

More information

PRIVATE MEDICAL INSURANCE BUSINESS HEALTHCARE WITH HEALTHY BUSINESS DISCOUNT

PRIVATE MEDICAL INSURANCE BUSINESS HEALTHCARE WITH HEALTHY BUSINESS DISCOUNT EMPLOYER APPLICATION FORM PRIVATE MEDICAL INSURANCE BUSINESS HEALTHCARE WITH HEALTHY BUSINESS DISCOUNT To be used for new business plans with 2 9 employees who are eligible for a Healthy Business Discount

More information

PART 2 - DETAILS OF THE CLAIM

PART 2 - DETAILS OF THE CLAIM Lifeline Plus Group Personal Accident & Travel Insurance Personal Accident and Sickness Claim Form The claimant should complete and sign this form. If the claimant is under 18 years of age, this form should

More information

Sports Health Insurance. application form for clubs with 10 members or more

Sports Health Insurance. application form for clubs with 10 members or more Sports Health Insurance application form for clubs with 10 members or more Here to Help We hope you will find this application form easy and straightforward to complete but if you require any assistance

More information

Moving to and returning from abroad - benefits and services

Moving to and returning from abroad - benefits and services Guide Guide 5 Moving to and returning from abroad - benefits and services This guide explains how a temporary or permanent move abroad could affect your entitlement to benefits and health care, and what

More information

You can find up to date information on GOV.UK. This leaflet is no longer current. Having a baby. April 2014

You can find up to date information on GOV.UK. This leaflet is no longer current. Having a baby. April 2014 Having a baby April 2014 Introduction This leaflet is for parents who are expecting or have recently had a baby, or who are adopting a baby or young child. You should find it useful if this is your first

More information

C1: The Individual Support Grant Fund

C1: The Individual Support Grant Fund C1: The Individual Support Grant Fund In this section: Aims of the fund Fund criteria Statutory funding Examples of statutory funding Grant categories The application process Aims of the fund The Individual

More information

for people coming to Scotland to work

for people coming to Scotland to work for people coming to Scotland to work In Scotland, most health care is provided by the National Health Service (NHS). If you are coming from overseas to work in Scotland, and you live here legally, this

More information

Your rights and entitlements How to get the support you need if you have a hearing loss CONFUSED BY BENEFITS

Your rights and entitlements How to get the support you need if you have a hearing loss CONFUSED BY BENEFITS Your rights and entitlements How to get the support you need if you have a hearing loss CONFUSED BY BENEFITS In this leaflet we tell you how to get the benefits, equipment and services you re entitled

More information

General & Medical. Opt-in. private healthcare solutions

General & Medical. Opt-in. private healthcare solutions General & Medical Opt-in private healthcare solutions Contents Choose General & Medical Healthcare 3 Opt-in Schemes - a unique concept 4 A Range of Schemes - to suit everyone 4 Equs Range - essential affordable

More information

Health Committee information

Health Committee information Health Committee information This leaflet is for nurses and midwives who have been referred to our Health Committee because an allegation has been made against them and, after initial investigation, we

More information

in Scotland for holidaymakers from overseas

in Scotland for holidaymakers from overseas in Scotland for holidaymakers from overseas In Scotland, most health care is provided by the National Health Service (NHS). If you are coming to Scotland on holiday or to visit friends or relatives, you

More information

Pain Clinic Psychological Service. Information for patients Department of Psychological Services

Pain Clinic Psychological Service. Information for patients Department of Psychological Services Pain Clinic Psychological Service Information for patients Department of Psychological Services page 2 of 8 You have been referred to the Pain Clinic Psychological Service at the Northern General Hospital.

More information

MEMBER SUMMARY YOUR LIFE YOUR HEALTH YOUR BENEFIT. SELECT Staff Scheme. Effective from 1 September 2014. bupa.co.uk

MEMBER SUMMARY YOUR LIFE YOUR HEALTH YOUR BENEFIT. SELECT Staff Scheme. Effective from 1 September 2014. bupa.co.uk MEMBER SUMMARY YOUR LIFE YOUR HEALTH YOUR BENEFIT SELECT Staff Scheme Effective from 1 September 2014 bupa.co.uk Keep this booklet somewhere handy in it, you ll find a summary about the things you re covered

More information

Information about cases considered by Case Examiners

Information about cases considered by Case Examiners Information about cases considered by Case Examiners Information for nurses and midwives who have been referred to the Nursing and Midwifery Council s (NMC s) Case Examiners Introduction 1 This means someone

More information

AIG Life. YourLife Plan Income Protection. Key Facts

AIG Life. YourLife Plan Income Protection. Key Facts AIG Life YourLife Plan Income Protection Key Facts Contents Page Welcome to AIG 3 Section A: About Income Protection A1 What is Income Protection? 4 A2 Income Protection aims 4 A3 How does Income Protection

More information

Welcome. Our aim is to provide firstclass independent healthcare for

Welcome. Our aim is to provide firstclass independent healthcare for PATIENT GUIDE Welcome We are delighted to welcome you as a patient to Highgate Private Hospital. The purpose of this guide is to introduce our hospital and make sure you are aware of your rights as a patient.

More information

NHSScotland is improving the way it uses information from GP patient records.

NHSScotland is improving the way it uses information from GP patient records. NHSScotland is improving the way it uses information from GP patient records. It helps me. GP, Lanark. And us. SPI27400 8pp A5 leaflet.indd 1 31/07/2015 17:11 A change for the better. From Autumn 2015

More information

Patient Information Whose information is it anyway? Your health records

Patient Information Whose information is it anyway? Your health records Patient Information Whose information is it anyway? Your health records Derriford Hospital Derriford Road Plymouth PL6 8DH Tel: 0845 155 8155 www.plymouthhospitals.nhs.uk Your health record We ask you

More information

Coping with chemotherapy

Coping with chemotherapy This information is an extract from the booklet Understanding chemotherapy. You may find the full booklet helpful. We can send you a copy free see page 11. Contents Feelings and emotions How you can help

More information

Zurich Accidental Death Cover. Terms and conditions

Zurich Accidental Death Cover. Terms and conditions Zurich Accidental Death Cover Terms and conditions Contents Terms and conditions Introduction 3 Roles and responsibilities 4 Zurich s roles and responsibilities 4 Your roles and responsibilities 4 Your

More information

Moving to and returning from abroad - benefits and services

Moving to and returning from abroad - benefits and services Factsheet Moving to and returning from abroad - benefits and services This factsheet explains how a temporary or permanent move abroad could affect your entitlement to benefits and health care, and what

More information

This document is also available in Welsh. Mae r ddogfen hon ar gael yn y Gymraeg hefyd.

This document is also available in Welsh. Mae r ddogfen hon ar gael yn y Gymraeg hefyd. DSA2 a guide to filling in your application for Disabled Students Allowances (DSAs) for part-time undergraduate students and all postgraduate students (2004/2005) This document is also available in Welsh.

More information

Guidance to the Air Ambulance Charities Grant Scheme. A grant to cover the VAT costs on aviation fuel 2014 15

Guidance to the Air Ambulance Charities Grant Scheme. A grant to cover the VAT costs on aviation fuel 2014 15 Guidance to the Air Ambulance Charities Grant Scheme A grant to cover the VAT costs on aviation fuel 2014 15 March 2015 Title: Guidance to the air ambulance charities grant scheme Author: Finance & NHS

More information

The Scottish Government Health Workforce and Performance Directorate Pay and Terms and Conditions of Service Division

The Scottish Government Health Workforce and Performance Directorate Pay and Terms and Conditions of Service Division The Scottish Government Health Workforce and Performance Directorate Pay and Terms and Conditions of Service Division Dear Colleague TERMS AND CONDITIONS OF SERVICE: CONSULTANTS (SCOTLAND) (2004) SPECIALTY

More information

Information Governance and Management Standards for the Health Identifiers Operator in Ireland

Information Governance and Management Standards for the Health Identifiers Operator in Ireland Information Governance and Management Standards for the Health Identifiers Operator in Ireland 30 July 2015 About the The (the Authority or HIQA) is the independent Authority established to drive high

More information

frequently asked questions

frequently asked questions Healthcare benefits: frequently asked questions About healthcare benefits What is private medical insurance? Private medical insurance (PMI) is a scheme designed to meet the cost of private medical treatment

More information

Adoption and Children (Scotland) Bill [AS AMENDED AT STAGE 2]

Adoption and Children (Scotland) Bill [AS AMENDED AT STAGE 2] Adoption and Children (Scotland) Bill [AS AMENDED AT STAGE 2] CONTENTS Section PART 1 ADOPTION CHAPTER 1 ADOPTION SUPPORT SERVICES Adoption support services 1 Duty of local authority to provide adoption

More information

The Social Fund. Part of the Department for Work and Pensions

The Social Fund. Part of the Department for Work and Pensions The Social Fund Part of the Department for Work and Pensions What is the Social Fund? If you are on a low income and faced with costs that are difficult to pay for out of your normal income, the Social

More information

Chamber Plan. 0808 178 1179 admin@plutushealth.co.uk www.plutushealth.co.uk. Chamber

Chamber Plan. 0808 178 1179 admin@plutushealth.co.uk www.plutushealth.co.uk. Chamber Chamber Plan 0808 178 1179 admin@plutushealth.co.uk www.plutushealth.co.uk Chamber Contents 03 04 05 06/07 08/09 10/11 About us Incentivising your employees How does a Plutus Health Chamber Plan work?

More information

Your Registration Certificate ( V5C) and you

Your Registration Certificate ( V5C) and you INS160 Your Registration Certificate ( V5C) and you For more information go to www.direct.gov.uk/vehiclereg The V5C has changed For more information go to www.direct.gov.uk/buyerbeware Old New Both certificates

More information

SCHEME GUIDE NHS Pension Scheme. Pensions

SCHEME GUIDE NHS Pension Scheme. Pensions SCHEME GUIDE NHS Pension Scheme Pensions Introduction Welcome to the member guide to the NHS Pension Scheme (the Scheme), the pension scheme for NHS workers. The term NHS worker includes people directly

More information

Occupational therapy after stroke

Occupational therapy after stroke Stroke Helpline: 0303 3033 100 Website: stroke.org.uk Occupational therapy after stroke After a stroke, you are likely to need help to regain your abilities, learn new skills and cope with any remaining

More information

STUDENTS WITH CHILDREN

STUDENTS WITH CHILDREN STUDENTS WITH CHILDREN theunionmmu.org facebook.com/theunionmmu twitter.com/theunionmmu CONTENTS 3 INTRODUCTION 3 FUNDING Studying Full Time Special Support Grant (SSG) Lone parents Supplementary Grants

More information

CCG1. Application for help with childcare costs 2015/16 NI/CCG1/1516/A

CCG1. Application for help with childcare costs 2015/16 NI/CCG1/1516/A CCG1 Application for help with childcare costs 2015/16 NI/CCG1/1516/A 1 Steps to getting a Childcare Grant (CCG) if you have dependent children in registered or approved childcare. Step 1 You need to complete

More information

Understanding personal health budgets

Understanding personal health budgets Understanding personal health budgets Understanding personal health budgets This leaflet will tell you about personal health budgets what they are, how they could make NHS care better, and how to get more

More information

What does the NHS Constitution mean for me? Can I get involved in decisions about my care?

What does the NHS Constitution mean for me? Can I get involved in decisions about my care? What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re

More information

Safe and secure use of personal health information

Safe and secure use of personal health information Safe and secure use of personal health information Who is this leaflet for? This leaflet is for anyone who uses any of the services provided by the NHS in Scotland. It has been produced by Health Protection

More information

what is an abortion where can I go for help? SAMPLE do my parents have to know?

what is an abortion where can I go for help? SAMPLE do my parents have to know? where can I go for help? what is an abortion? ask brook about abortion do my parents have to know? ask brook about abortion Finding out that you re pregnant might just be the news that you ve been waiting

More information

Safer recruitment scheme for the issue of alert notices for healthcare professionals in England

Safer recruitment scheme for the issue of alert notices for healthcare professionals in England Safer recruitment scheme for the issue of alert notices for healthcare professionals in England November 2006 The issue of alert notices for healthcare professionals Summary 1. NHS Employers and the Department

More information

APPLICATION FORM - PERSONAL INJURY (Do not use for fatal injuries)

APPLICATION FORM - PERSONAL INJURY (Do not use for fatal injuries) The Compensation Agency Royston House 34 Upper Queen Street Belfast BT1 6FD www.compensationni.gov.uk THE COMPENSATION Agency Reference number For official use only T1 Criminal Injuries Compensation Scheme

More information

Beyond 2011: Population Coverage Survey Field Test 2013 December 2013

Beyond 2011: Population Coverage Survey Field Test 2013 December 2013 Beyond 2011 Beyond 2011: Population Coverage Survey Field Test 2013 December 2013 Background The Beyond 2011 Programme in the Office for National Statistics (ONS) is currently reviewing options for taking

More information

Reciprocal Health Care Agreements

Reciprocal Health Care Agreements Reciprocal Health Care Agreements Access and Benefits provided In RHCA countries If you travel overseas you can get help with the cost of essential medical treatment in some countries under the Australian

More information

How to complain about a doctor

How to complain about a doctor How to complain about a doctor Scotland This booklet is for patients in Scotland. Our procedures are the same throughout the UK, but healthcare and support organisations do vary. We have therefore also

More information

APPLICATION FOR FINANCIAL ASSISTANCE

APPLICATION FOR FINANCIAL ASSISTANCE CHARITY NUMBER 1106218 APPLICATION FOR FINANCIAL ASSISTANCE ALTERNATIVELY APPLY ONLINE VIA THE TRUST S WEBSITE WWW.BRITISHGASENERGYTRUST.ORG.UK BEFORE COMPLETING THE APPLICATION FORM, PLEASE CAREFULLY

More information

The Code. Professional standards of practice and behaviour for nurses and midwives

The Code. Professional standards of practice and behaviour for nurses and midwives The Code Professional standards of practice and behaviour for nurses and midwives Introduction The Code contains the professional standards that registered nurses and midwives must uphold. UK nurses and

More information

Pay Circular (M&D) 2/2013

Pay Circular (M&D) 2/2013 27 March 2013 Pay Circular (M&D) 2/2013 Changes to Terms and Conditions of Service for hospital medical and dental staff, doctors and dentists in public health medicine and the community health service

More information

What you should know about Data Quality. A guide for health and social care staff

What you should know about Data Quality. A guide for health and social care staff What you should know about Data Quality A guide for health and social care staff Please note the scope of this document is to provide a broad overview of data quality issues around personal health information

More information

Draft guidance for registered pharmacies providing internet and distance sale, supply or service provision

Draft guidance for registered pharmacies providing internet and distance sale, supply or service provision Draft guidance for registered pharmacies providing internet and distance sale, supply or service provision September 2014 1 The General Pharmaceutical Council is the regulator for pharmacists, pharmacy

More information

Your legal rights. A short guide for parents and carers of young people with complex needs and disabilities.

Your legal rights. A short guide for parents and carers of young people with complex needs and disabilities. Your legal rights A short guide for parents and carers of young people with complex needs and disabilities. About Young Epilepsy Young Epilepsy is the national charity working exclusively on behalf of

More information

YOUR LIFE YOUR HEALTH YOUR BENEFIT. Welplan Health Care Scheme MEMBER SUMMARY. Effective from 1 April 2015. bupa.co.uk

YOUR LIFE YOUR HEALTH YOUR BENEFIT. Welplan Health Care Scheme MEMBER SUMMARY. Effective from 1 April 2015. bupa.co.uk MEMBER SUMMARY YOUR LIFE YOUR HEALTH YOUR BENEFIT Welplan Health Care Scheme Effective from 1 April 2015 bupa.co.uk This is page 1 of 8 which should be read together in full. These pages are for the summary

More information

What do I do when I am pregnant in Ireland?

What do I do when I am pregnant in Ireland? What do I do when I am pregnant in Ireland? Produced by Health Information and Advocacy Centre in partnership with Ethnic Minority Health Forum Researched and written by Sarah Duku: Resource and Information

More information

Viewing my Electronic Health Record

Viewing my Electronic Health Record Viewing my Electronic Health Record An Introduction for Patients Online Electronic Health Record Empowering and Educating Patients Patient Information Guide Supported By Greater Huddersfield Clinical Commissioning

More information