2 Which one of the following traits is most predictive of success? 1. Intelligence 2. Education 3. Experience 4. Knowledge
3 Not intelligence, education, experience, or knowledge
5 I know it like the back of my hand!
7 1. Yes 2. No Do you see your hand on the screen?
8 Interpersonal Communication Skills Interpersonal skills are the set of abilities we use every day to work, communicate, and interact with other people, both individually and in groups.
9 Interpersonal Communication Skills Interpersonal skills are the set of abilities we use every day to work, communicate, and interact with other people, both individually and in groups. Leadership: The sum of those qualities of intellect, human knowledge, and moral character that allow a person to motivate a group of people to reach a common goal.
10 Agenda Interpersonal Communication Skills - Verbal communication - Non-verbal communication
11 The ability to speak effectively is a shortcut to distinction
12 Verbal Communication The sharing of information between individuals by using speech; a way of conveying information in a spoken rather than written manner.
13 Verbal Communication Principles 1. Think before you speak 2. Organize your message 3. Be clear and concise 4. Learn how to listen 5. Master the art of conversation 6. Communicate with power
14 1. Think Before You Speak Prepare Make the information relevant Start with what your listener needs to know Better to remain silent and be thought a fool, than to open your mouth and remove all doubt.
15 How long did President Lincoln spend preparing the Gettysburg address? 1. 1 Day 2. 1 Week 3. Several weeks 4. He wrote it on the way to the cemetery.
16 2. Organize Your Message Five Principles (Winston Churchill): Start strong One theme Simple language Create a word picture (story) End with emotion
17 3. Be Clear and Concise Use the right words - Word choice: using the best words to get your point across A well-developed vocabulary is the outward sign of a well-developed mind. Words are the working tools of your brain, just as surely as your hands or your eyes. Marilyn vos Savant - How to improve: Increase the size of your vocabulary
18 In class exercise: word choice
20 Resources to Improve Vocabulary To check your current vocabulary size: To improve the size of your vocabulary: Boost Your Brainpower by Frank Minirth, MD
21 4. Learn How to Listen The problem with communication is the illusion that it has been accomplished. George Bernard Shaw As Ernest Hemingway stated, When people talk, listen completely. ownload/ Most people ed.com/download/pod never listen. cast/type/talks/slug/jul iantreasure_2011g/ext /mp4/quality/regular/sf _format/xml
22 In class exercise: listening skills
23 Thanks for Not Listening
25 Does your spouse know how to listen? 1. Yes 2. No
26 1. Yes 2. No Does your boss know how to listen?
27 Do you know how to listen? 1. Yes 2. No
28 Focus Active Listening Skills - Do not do anything else while the person is talking Observe - Non-verbal behavior Respect - Do not interrupt and let the person finish Acknowledge - Acknowledge the message even if you do not agree Ask - Ask questions for clarity and show sincere interest
29 What s the most effective way to influence others? 1. Formal speech 2. Informal speech 3. Brief/presentation 4. Conversation 5. Lecture
30 5. Master the Art of Conversation Ask for examples Ask for elaboration Summarize what s been said Give your own insight Sometimes all followers want and crave is the opportunity to simply talk with their leader.
31 6. Communicate with Power Stick to the point Connect with your audience Speak with confidence
32 Stick to the Point How can I say what needs to be said using the fewest number of words?
33 Connect with Your Audience Remember their names Tell a story Establish trust/familiarity
34 Connect with Your Audience A person s name to him or her is the sweetest and most important sound in any language.
35 Connect with Your Audience In class exercise: names
36 Tell a Story Six stories a leader needs to be able to tell: 1. Who I am stories 2. Why I am here stories 3. This is my vision stories 4. Teaching stories 5. Values in action stories 6. I know what you are thinking stories
37 . Speak with Confidence
38 It s not about what you say
39 Non-Verbal Communication Skills The process of sending and receiving messages without using words, neither spoken nor written.
41 Non-Verbal Communication 1. Kinesics 2. Haptics 3. Proxemics 4. Chronemics 5. Artifacts 6. Physical Appearance 7. Paralinguistics "We speak with our vocal organs, but we converse with our entire bodies.
42 Kinesics Eye contact The eyes of men converse as much as their tongues Ralph Waldo Emerson Intelligence and Compliance Beggars and Presidents Legitimate Request Illegitimate Request Eye contact Complies Does Not Comply No Eye Contact Does Not comply Complies
43 Kinesics Facial Expression
44 Kinesics Body Language
45 Kinesics Body Language Gestures Emblems Hand movements that have precise verbal meanings Recall of verbal message increased 23% Illustrators Gestures that accompany speech Emphasize or repeat what is being said Adaptors Self-touching behaviors
46 Kinesics Body Language Palm up 84% positive testimonials Palm down 52% positive testimonials Pointing (aggressive and annoying) 28% positive testimonials Some walked out Less recall Knife hand (synonymous with pointing) Ok symbol Authoritative, but not aggressive Thoughtful, goal-oriented and focused
47 Touch is persuasive Haptics In most studies, touching occurred on hands or arms Use of touch for persuasive purposes is tricky because touch is so ambiguous The interpretation of touch depends on many factors: context, gender and culture
48 Proxemics How we use space to communicate Expectancy Violations Theory
49 Chronemics How time is used to communicate The higher your status, the more power you have over other people s time
50 Artifacts and Physical Features of the Environment
51 Paralinguistics Vocal/non-vocal signals beyond the basic verbal message. Paralanguage includes pitch, loudness, rate, silences, tone, fluency, etc. "We speak with our vocal organs, but we converse with our entire bodies.
53 Mirroring or Mimicry When people mimic each other s gestures in conversation, it s correlated to feelings of trust and empathy Creates sense that people are on the same page
54 Putting it all together Letting one s eyes wander Gazing into the distance Glancing at one s watch or other objects Sighing heavily Yawning Crossing and uncrossing legs and arms Tapping fingers and feet, twiddling thumbs Fiddling with pens, eyeglasses, paper Doodling Pointing one s body away from the other person Shifting weight Leaning forward and back in one s chair
55 Putting it all together Redness in face Arms, legs, or ankles crossed Hand on the hips Short or rapid breath Frequent repetition of certain phrases Pointing of fingers Rapid speech and body motions Tenseness Locked jaw Tightly closed lips Frozen expression or scowl Stiff, rigid posture
56 Putting it all together Shifting back and forth in one s chair. Looking back and forth between two fixed objects. Tilting head from side to side. Opening and shutting hands, or moving one hand then the other. Opening and closing one s mouth without saying anything.
Non -Verbal Communication Introduction: Actions speak louder than words. Non -Verbal Communication is the message or response not expressed or sent in words -hints, suggestions, and indications. What you
Nonverbal Actions Can Speak Louder than Words Easy Read Translated into plain language by Helen Osborne, 2006 Health Literacy Consulting, www.healthliteracy.com Communicating without words just by using
NACADA presents Significant Conversations: The Art and Science of Communication in Transformational Advising November 6, 2008 José F. Rodríguez Florida International University firstname.lastname@example.org A college
Professional Presence: Managing Non-verbal Communications Topeka IIA Topeka, KS November 18, 2010 Lael Holloway, Director Risk Advisory Services Kansas City, MO Why Be Aware of Professional Presence? According
LaGuardia Community College Department of Human Resources CUSTOMER SERVICE COMMUNICATION SKILLS INTERPERSONAL SKILLS E-MAIL & TELEPHONE TECHNIQUES 1 This Workshop Provides Strategies to: Deliver quality
Module B: Communication: Verbal and Nonverbal California WIC Training Manual 6/1/2010 Task I/Module B Page i TABLE OF CONTENTS OVERVIEW.... 1 Good Communication.. 2 How We Communicate...... 3 Non-Verbal
Lecture Overheads: Communicating Across Cultures 15.279 Fall 2012 1 Effective cross-cultural communication means Being able to recognize cultural variables Understanding how those variables influence business
Basic Communication Skills for Coaches Edmond Otis BS, MS, MFT Senior Lecturer in Health and Sport Science EIT - Eastern Institute of Technology email@example.com or 06 974 8000 x 5413 Always remember that
Effective Listening Skills Overview: This class will teach awareness and knowledge of good listening skills Key Goal: To listen to people and show respect to the speaker. List the benefits of good listening
Jacobson Center for Writing, Teaching and Learning GUIDELINES FOR PUBLIC SPEAKING From asking and answering questions in class to delivering a formal speech, public speaking is an important part of your
BODY LANGUAGE Body Language Self Understanding Guest Professionalism Suggestive Selling Repeat Guests Higher Revenues What is Body Language? Body Language is the communication of personal feelings, emotions,
Project #1: THE ICE BREAKER Executive Summary: For your first speech project, you will introduce yourself to your fellow club members and give them some information about your background, interests and
Purpose: To acquire language and the ability to communicate successfully with others The language development and communication domain involves the development of the ability to use language to communicate
The art of influencing people NEGOTIATION & PERSUASION SKILLS DR LAYTH DELAIMY MB CHB MRCGP GP SPECIALTY TRAINING PROGRAMME DIRECTOR- CHERTSEY KSS DEANERY AIM OF NEGOTIATIONS How to reach an agreement?
Types of communication Intra-personal Communication Intra-personal Communication is the kind of communication that occurs within us. It involves thoughts, feelings, and the way we look at ourselves. Because
What's Your Learning Style? Learning Objectives for this Activity: To define learning styles To explain the differences between auditory, visual and kinesthetic learners To identify your learning style
Communication & Leadership 1 Communication 2 The Importance of Communication Important part of work life consists of interaction Effectiveness of communication is therefore central! Still, communication
Chapter 4 COMMUNICATION SKILLS What You Will Learn The difference between verbal and nonverbal communication The difference between hearing and listening Factors that promote effective communication Barriers
Effective Verbal and Non-Verbal Communication Working to support our military veterans in cooperation with Accenture Published May 19, 2014 Importance of effective communication Effective communication
Verbal Communication II Course Health Science Unit II Communication Essential Question How does the communication process affect health care delivery? TEKS 130.204 (c) 2A, 2B, 3B, 3C Prior Student Learning
EIGHT PUBLIC SPEAKING COMPETENCIES & CRITERIA FOR ASSESSMENT Competency One Chooses and narrows a topic appropriately for the audience & occasion. The speaker presents a topic and a focus that are exceptionally
Interpersonal Communication in the workplace November 2015 Presented by: David Schmidt Human Resource Services Objectives 1) Identify key characteristics of verbal, paraverbal and nonverbal communication.
CHAPTER 3: INTERPERSONAL COMMUNICATIONS The purpose of this chapter is to assist readers in further developing the interpersonal communication skills they already possess. Communicating lies at the heart
Student Union Memorial Center, Suite 411 (520) 621-2588 www.career.arizona.edu NURSING ADMISSIONS INTERVIEWS How you present yourself during your nursing school admissions interview will influence your
East Midlands Oral History Archive Centre for Urban History Interviewing for Research - Asking the Questions Listening skills o Eye contact Asking questions o Open questions o Follow up questions/probing
Chapter 2 Customer Service Skills for User Support Agents A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS FIFTH EDITION BY FRED BEISSE Chapter Objectives The importance of communication
Nonverbal Communication Human Communication Lecture 26 Mar-14-11 Human Communication 1 1 Nonverbal Communication NVC can be communicated through gestures and touch (Haptic communication), by body language
Speech is power: speech is to persuade, to convert, to compel. It is to bring another out of his bad sense into your good sense. (Ralph Waldo Emerson in Letters and Social Aims) Summary: This guide covers
0 3 Months Your baby was born relationship ready and in her first three months of life is actively trying to make sense of her world. Before she can even speak, your baby is communicating with her facial
(To be used in conjunction with the assessment developed for Standard 4B.J and 5C.J) Performance Standard 4A.J Each student will listen to a three to five minute speech given by another student and will
STUDENTPATHS connecting students to their future TITLE: Communications Basics, Nonverbal RELEVANT H.S. SUBJECT AREAS: Advisory, Life Skills, Language Arts GRADE LEVELS: 7-12 SP TAB/CONTENT AREA: Personal/Building
Communication Skills Breege Smithers Practice Educator Aim of Session To develop an understanding of the processes and skills that are involved in effective communication with patients and clients. Objectives
HEALTHY COMMUNICATION SKILLS A Step-by-Step Guide For Educators Excerpted From Curricula Developed By The Centers for Disease Control and Prevention (CDC) PURPOSE OF SESSION 1. Increase awareness about
Developing Emotional Intelligence (E.I.) Competencies Presented by Mike Fitch, P.E. ODOT Office of Local Programs / LTAP OTEC Session 25 October 27, 2015 1 Welcome Alumni and Students! 2 Welcome Future
Rubrics for Assessing Student Writing, Listening, and Speaking High School Copyright by the McGraw-Hill Companies, Inc. All rights reserved. Permission is granted to reproduce the material contained herein
Improving your Presentation Skills Independent Study version English Language Teaching Centre University of Edinburgh Introduction You don t have to have perfect spoken English to give a very effective
Effective Business Communication CHAPTER 1: Definition, Components & Non-verbal Communication By: Rafiullah Sherzad Lecturer, Kardan Institute of Higher Education In The Name of Allah, Most Compassionate
AMERICAN RENTAL ASSOCIATION COMMUNICATIONS Marketing, meeting notices, and other forms of internal (among your board/members) and external (public) communications are covered here. ARA assistance is discussed
Laugh at your fear of Public Speaking ~ Give an Icebreaker Speech! JoAnne Castagna, Ed.D Technical writer-editor Army Corps of Engineers New York District Sonia Satra Soap Opera Actress Award-winning Speaker
Copyright 2005 by Washington Office of the Superintendent of Public Instruction. All rights reserved. Educational institutions within the State of Washington have permission to reproduce this document.
CORPORATE SOLUTIONS My sincere goal as an educator is to strengthen and refine talent. At MMI we meet this goal through effective and engaging training tailored to the needs of each company. Miss Miller
Effective Crisis & Emergency Communication Management Charleston, West Virginia April 15, 2015 Presented by: Joe E. Richards, M.A.,WV8WVU Corporate & Organizational Communication Consultant Professional
Module 9 Building Communication Skills Essential Ideas to Convey To apply a facilitative approach to supervision, supervisors have to approach the people they manage in a different way, by using certain
Treasure the Silence! Using Non-Verbal Cues to Manage Behaviors Would you like to. Be able to deter negative behaviors without speaking a word? Be able to change behaviors without stopping your instruction?
Verbal and Non-verbal Communication It takes two to communicate! Four Elements of Communication Sender-generates information, thoughts, ideas or feelings Message- generated by sender and responded to by
NONVERBAL COMMUNICATIVE INTELLIGENCE FOR CLASSROOM MANAGEMENT A little tact and wise management may often evade resistance, and carry a point, where direct force might be in vain. Author Unknown By: Kendall
Business Etiquette tt for the Professional Jonna L. Martin www.powerofimage.com Why Professionalism Matters for Individuals id Positive feedback Personal reputation ti Enhances career More opportunities
01-Interpretation of Body Language A Introduction: 1 GOD has given us Eyes & Ears in pair but has given only one mouth. Indirectly GOD has suggested us that we should observe and listen more but talk less.
6. Voice, speech and body language: The way you speak, the way you act and the way you move around can be very important to succeed in your presentation. Here you will find some useful advices and links
Writing an Outstanding College Admissions Essay The Write Stuff Colleges Want Students With Proven academic abilities in challenging classes Involvement in school activities and community service Leadership
Characteristics of Auditory Learners: Characteristics of Learning Styles They talk about what to do, about the pros and cons of a situation. They indicate emotion through the tone, pitch, and volume of
SECRETS TO BEING A GREAT COMMUNICATOR SECRETS to Being a Great Communicator Whether you re a first-year associate just starting out, or a veteran accounting manager, it s more important than ever to be
Ages & Stages Questionnaires 8 7 months 0 days through 8 months 30 days Month Questionnaire Please provide the following information. Use black or blue ink only and print legibly when completing this form.
Brain gym starters This is how quickly your brain forgets things Your brain is a muscle Like every other muscle it needs exercise Brain gym is one way to exercise your mind so that you can learn better.
W A S H I N G T O N S T A T E D E P A R T M E N T O F H E A L T H W I C P R O G R A M Customer Service Training - 1 - This institution is an equal opportunity provider. Washington WIC Nutrition Program
Student s Name: Date: / / Lesson One: Introduction to Customer Service 1. Customer service is a relatively complex puzzle. While engaging customers, we are attempting to offer services in a manner that
Taking Notes in Class I. Page Setup: Cornell System Date Topic Leave blank 2 Notes 2-3 lines leave blank II. Background Information. A. Today we will be discussing an organized way of study that starts
Body Language: Workplace Violence & Harassment Objectives Understand the definition of body language and non-verbal communication Understand the role of the brain function in non-verbal communication Guidelines
JOB FAIRS AND INTERVIEWS: TIPS FOR SUCCESS 1. You may land a job! Why Attend a Job Fair? 2. The Employers Want to Meet You: these employers will be prepared to conduct onthe-spot interviews with the candidates
Key Stage 3 Developing Communication Skills in Learning for Life and Work 1 Communication is central to the whole curriculum. Children should be able to communicate in order to express themselves socially,
ALBUQUERQUE PUBLIC SCHOOLS Speech and Language Initial Evaluation Name: Larry Language School: ABC Elementary Date of Birth: 8-15-1999 Student #: 123456 Age: 8-8 Grade:6 Gender: male Referral Date: 4-18-2008
Successful Presentations, Negotiations and Investor Marketing for APIIC Senior Management level May 14, 2014 1 AGENDA 09:45 am to 6 pm Registration and Tea Welcome, Introduction Clarity - brand of APIIC
Communication Skills Team FME www.free-management-ebooks.com ISBN 978-1-62620-962-6 Copyright Notice www.free-management-ebooks.com 2013. All Rights Reserved ISBN 978-1-62620-962-6 The material contained
IS-242.B: Effective Communication Instructor Guide February 2014 EFFECTIVE COMMUNICATION This page intentionally left blank. LESSON 1. UNDERSTANDING COMMUNICATION BASICS This page intentionally left blank.
University of St. Thomas Career Development Center Streaming Audio 4 Sections Interviewing Script Preparing for Interviews Hello, my name is Jessica and I work in Human Resources for Target Corporation.
A Child s Developmental Listens attentively to sounds and voices (by 1 month) Makes some sounds other than crying (by 2 Cries deliberately for assistance (by 1 month) Begins cooing one syllable (by 3 Coordinates
MEDICAL ASSISTANT : COMMUNICATION WITH PATIENTS. The most important abilities of a CMA are: the ability to Communicate effectively, with professionalism and diplomacy to all types of patients. Recognize
It s important to look past the disability and treat me as a real person. Communicating with people with a disability This communication booklet has been developed in recognition of the fact that how we
ASSERTIVENESS SKILLS: A GUIDE TO POSITIVELY SUCCESSFUL COMMUNICATION Participant Materials PRESENTED BY ROCKHURST AUDIO CONFERENCE SERIES, A DIVISION OF ROCKHURST UNIVERSITY CONTINUING EDUCATION CENTER,
1 An Introduction to Intercultural Communication 1.1 The Scope of Intercultural Communication Sometimes intercultural conversations go very smoothly and are extremely intriguing; think of a walk at sunset
Customer Service and Communication Bringing service to the next level 1 Park Authority Philosophy & Goals Before focusing on customer service, it is first important to understand and reinforce the Park
Consider the following tips when you re preparing to represent your organization in media relations activities that involve pitching stories to reporters and conducting interviews about the Texting and
Rubric for Public Speaking Student s Name Date Course name and number Professional Studies Group No. (if applicable) Instructor: Circle one number (-) for each category. Add the total and divide by 0 for
Introduction to Effective Communication 2006 TIME: Start on time Allow NO MORE than 10 minutes (TOTAL ELAPSED TIME 10 MINS) Introduce yourself ( your name should already be on the Board) very brief!! Set
Page 1 of 57 Grade 3 Reading Literary Text Principles of Reading (P) Standard 1: Demonstrate understanding of the organization and basic features of print. Standard 2: Demonstrate understanding of spoken
Analyses of Nonverbal Behavior of Technology Teachers in the Classroom Kazuhiro Sumi, Integrated Center for Educational Research and Development, Faculty of Culture and Education, Saga University, Japan
A WorkLife4You Guide Communication Skills for Healthy Relationships Communication is vital in creating and maintaining a relationship, whether it be an intimate relationship such as with a partner, child,
International Business Communications Main Aim(s) of the Unit: To prepare students to address business communication situations encountered in their careers through the writing of memoranda, letters, reports,
reflect prepare impress succeed reflect prepare reflect prepare impress succeed refl BY GENE SPANNEUT Gene Spanneut firstname.lastname@example.org Spanneut is an assistant professor of educational administration
Disability Information Cards Information cards providing brief descriptions of a number of common disabilities, the implications of those disabilities, inclusion tips and direction to websites providing
Healthy Beginnings: Supporting Development and Learning Birth through Three Years of In order for individually developed comprehensive curricula for infants and toddlers to be considered for acceptance