10 Body Language Blunders. 1. A Closed Body. 2. Clenched Fists. SalesHQ

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "10 Body Language Blunders. 1. A Closed Body. 2. Clenched Fists. SalesHQ"

Transcription

1 10 Body Language Blunders SalesHQ 1. A Closed Body Whether sitting or standing, your body should be loose and open. Do not cross your arms. Do not cross your legs. While you may think it conveys a sense of ease, studies have shown that a people read a closed body differently: they subconsciously think you have something to hide. What s more, you re missing a golden opportunity to send a positive signal. In keeping your body open and your arms spread a little more widely than your torso, you offer your counterpart a mock hug. You don t want to actually hug them (that could be mistake #11!), but this visual cue of a hug antecedent sends the right signal. 2. Clenched Fists Clenching your fists can create two problems. First, the closed body issue (#1): closed hands are just like closed bodies. Second, you could make some people think that you re short-tempered and ready for a fight. You don t want your interviewer or client to think you re about to hit them. While clenching for many is just a nervous habit, it s one well worth training yourself to avoid. Force your hands open to send positive signals and convey a sense of being at ease with yourself and the conversation.

2 3. The Handshake The handshake is your first chance to make a non-verbal impression. To begin with, you should endeavor to be the first to offer the handshake. You don t want your arm flying up wildly in a desperate attempt to be first. However, when someone new comes in and says your name (usually as a question) extend your hand and reply. When the handshake begins, make sure you extend your arm without fear. If there is any hesitation on your part, you ll end up shaking fingers. Aim for two pumps. Many more than that and your handshake partner will see you as exceedingly nervous (or that you re trying to rip of their arm). Keep your hands dry. No one likes to reach out and touch someone if they ve got clammy palms. Step 1: Don t clench your fists. This will make your hands warm and build up sweat. If that s not enough, wash your hands regularly (drying well) or keep a tissue in your pocket. 4. Posture Unfortunately, teachers no longer make students walk around with books on their heads. While this may be great for students now, most of them will have poor posture a few years down the road. Bad posture gives off an air of timidity or sloth. A person sitting in a chair, slouching, does not project confidence and determination. It s like your body saying, Whatever, in response to every question. Put your shoulders back, suck your stomach in. Try to find a more upright way of sitting that still feels somewhat comfortable.

3 5. Brow Furrowing You hear something interesting. You think hard about something. What do most people do with their face? Furrow their brows. Unfortunately, this is also the facial expression for scorn or bewilderment. While there may be subtle distinctions, no one will pick up on them in a thirty-minute encounter. To avoid this tic, try opening your eyes a little wider each time someone says something interesting or asks a question that makes you think. A positive action in response to a habit reduces the tic s occurrence more than just trying not to do anything does. In addition, opening your face up subconsciously invites people into your thinking, rather than scaring them away. 6. Shifty Eyes Though it may be a myth of history, many people believe that Richard Nixon was defeated by John F. Kennedy in the first televised presidential debates because of Nixon s eyes. Kennedy had a natural television presence. Nixon (whom Kennedy personally admired as a smart and gifted leader), according to many viewers at the time, had eyes that seemed shift and unfocused. The lesson: make eye contact and rarely break it. This doesn t mean you can t blink (it would be even worse if you didn t) and you can glance down from time to time. But looking your interlocutor directly in the eyes says, whether fairly or not, I m honest and have nothing to hide.

4 7. Aggressive Nodding When you agree with someone a natural reaction is to nod. When you re a little nervous, people tend to exaggerate that. But when you answer yes to a simple question, you shouldn t look like you re having a seizure. A fast, repetitive nod says that you re nervous. A slow, short nod utilizes body language to emphasize something important, the point of agreement. It also shows that you re not eager to please, you just happen to please (and happen to be the right match). Points of agreement are magic moments, you don t want to ruin them by creating a hurricane with your head. 8. Fidgeting If you think a good strategy is to seemed bored, fidgeting is the way to go. If, on the other hand, you want to be perceived as engaged and interested, stop. The best way to avoid this is to know yourself and how you fidget. Don t: Tap your foot Twirl your pen Doodle Pick at your nails or cuticles Twirl your hair Rub your hands together incessantly Tap your fingers on a table

5 9. Wild Gestures It s natural to try to communicate with your hands and arms when speaking. Just don t get carried away. Only use your body language for emphasis when you really want to accentuate a point. One of the worst gestures you can make is to point. No one likes being pointed at or having a finger wagged in their face. Better ways to use your hands? 1. The Karate Chop. Hand flattened with one or two gentle downward movements. 2. The Bill Clinton. Former President Bill Clinton was a master of communication. Clinton often emphasized his points with his hands, but he seldom pointed. Instead, he made a fist then moved his thumb over his index finger. He was still pointing, but with just the nub of his thumb extended, it was not aggressive like a full index finger is. 10. Distraction Of course you don t want to seem distracted in an interview or client meeting. But not coming out behind isn t the same as coming out ahead. Potential distractions should be seen as an opportunity to convey your professionalism and focus. Someone accidentally comes into the meeting room? Continue looking at your target and stop speaking until the person excuses himself then resume speaking like nothing happened. Don t even mention it. You are so focused on what s important, nothing can distract you.

Types of non-verbal communication and body language

Types of non-verbal communication and body language Types of non-verbal communication and body language There are many different types of nonverbal communication. Together, the following nonverbal signals and cues communicate your interest and investment

More information

S.No Learning Point Time (minutes) Activity

S.No Learning Point Time (minutes) Activity Body language session- Pedagogy S.No Learning Point Time (minutes) Activity 1 Icebreaker 10 Student /Partner Introductions 2 Introduction/ Objectives 5 Trainer Presentation (TP) 3 Importance of Body Language

More information

Body Language. Lecture (4) on. By Dr. Emad M. Saad. Presentation & Communication Skills. Mechanical Engineering Dept. Faculty of Engineering

Body Language. Lecture (4) on. By Dr. Emad M. Saad. Presentation & Communication Skills. Mechanical Engineering Dept. Faculty of Engineering 1 Presentation & Communication Skills 2 Lecture (4) on Body Language Fayoum University By Dr. Emad M. Saad Mechanical Engineering Dept. Faculty of Engineering Fayoum University Faculty of Engineering Mechanical

More information

Interview Techniques.

Interview Techniques. Interview Techniques Body Language Body language in an interview Interviews are more than just question and answer sessions. A lot of the interview is about how you present yourself. Body language is another

More information

Words are inadequate: Human communication consists of 93% body language. Only 7% of communication consists of words themselves

Words are inadequate: Human communication consists of 93% body language. Only 7% of communication consists of words themselves BODY LANGUAGE MEANING Body language is a form of non verbal communication consisting of body pose, gestures, and eye movements. Humans send and interpret such signals subconsciously. Body language may

More information

Effective Interviewing Skills. The Key to Maximizing Your Job Interview

Effective Interviewing Skills. The Key to Maximizing Your Job Interview Effective Interviewing Skills The Key to Maximizing Your Job Interview Workshop Outcomes Knowledge of: Types of interviews Interview preparation steps and tips Stages of an interview Common and illegal

More information

Projecting Professional Body Language

Projecting Professional Body Language LOGO Projecting Professional Body Language Different Facial Expressions say a lot then the words. How you walk, sit, and stand says a lot about your professionalism. Learn how your body language affects

More information

BODILY HARM: Do you see what I am thinking?

BODILY HARM: Do you see what I am thinking? BODILY HARM: Do you see what I am thinking? Call Sara Canuso for information on her customized programs to brand your image. Women That Influence www.womenthatinfluence.com 215.356.2854 Understanding the

More information

Body language. Most men and nearly half of all women don t know what they look like from top to down.

Body language. Most men and nearly half of all women don t know what they look like from top to down. 1 Body language Most men and nearly half of all women don t know what they look like from top to down. Introduction Our verbal communication conveys information to others. The non-verbal communication

More information

Employment Workshops For Adults on The Autistic Spectrum

Employment Workshops For Adults on The Autistic Spectrum Employment Workshops For Adults on The Autistic Spectrum 1 INTRODUCTIONS GROUND RULES BODY LANGUAGE FACIAL EXPRESSIONS TONE OF VOICE FILM EVALUATION Session 7: Social Skills Ground Rules What? Aim of this

More information

Interview Skills. First impressions count. Presented by Sarah Hawes Industry Experience and Development Officer

Interview Skills. First impressions count. Presented by Sarah Hawes Industry Experience and Development Officer Interview Skills First impressions count Presented by Sarah Hawes Industry Experience and Development Officer sarah.hawes@usq.edu.au Introduction to Interviews Congratulations! You ve successfully made

More information

The big list of discipline classroom language

The big list of discipline classroom language The big list of discipline classroom language Noise Shh Keep the noise down (please) One point to the person/ team who can do it/ say it most quietly (Everyone) fingers on your lips (and be quiet) What

More information

BODY LANGUAGE. Language shapes the way we think, and determines what we can think about!!!

BODY LANGUAGE. Language shapes the way we think, and determines what we can think about!!! BODY LANGUAGE Language shapes the way we think, and determines what we can think about!!! AGGRESSIVE BODY LANGUAGE Facial Signals: Much aggression can be shown in the face, from disapproving frowns and

More information

Imagine It! ICEBREAKER:

Imagine It! ICEBREAKER: ICEBREAKER: Imagine It! FOCUS: To develop creativity and increase participants comfort with acting in front of a group PURPOSE: To help participants relax before working on their public presentation skills

More information

Effective Verbal and Non-Verbal Communication. Working to support our military veterans in cooperation with Accenture

Effective Verbal and Non-Verbal Communication. Working to support our military veterans in cooperation with Accenture Effective Verbal and Non-Verbal Communication Working to support our military veterans in cooperation with Accenture Published May 19, 2014 Importance of effective communication Effective communication

More information

Public Speaking Outline Session 2. Intros and warm-up: On The Spot Presentation Introductions

Public Speaking Outline Session 2. Intros and warm-up: On The Spot Presentation Introductions 1 Public Speaking Outline Session 2 Session 2: Anxiety, gestures, body language Intros and warm-up: On The Spot Presentation Introductions Check-in and follow-up from last session 30:00 Topic: Anxiety

More information

51 Body Language Gestures, and What They Signal

51 Body Language Gestures, and What They Signal 51 Body Language Gestures, and What They Signal Communication & Performance Development You cannot not communicate Whether you open your mouth or not, you communicate. This guide, gives you 51 gestures

More information

Interview Guide Table of Contents

Interview Guide Table of Contents Interview Guide Everything you need to know about interviewing from how to answer behavioral-based questions, to tips for phone and Skype interviews, to questions that you can ask the employer! Interview

More information

WHY DO WE GET ANGRY? EVERYONE FEELS ANGRY SOMETIMES

WHY DO WE GET ANGRY? EVERYONE FEELS ANGRY SOMETIMES FEELING ANGRY? WHY DO WE GET ANGRY? There are lots of things that can make us angry. Here are a few examples... EVERYONE FEELS ANGRY SOMETIMES It s normal and healthy to get angry when there is a good

More information

Table of Contents. Activity #1: Listening Inventory. I. Introduction II. Effective Communication

Table of Contents. Activity #1: Listening Inventory. I. Introduction II. Effective Communication Table of Contents I. Introduction II. Effective Communication Activity #1: Listening Inventory III. Active Listening Skills IV. Examples of Effective Communication V. What Defines a Respectful Relationship?

More information

Canadian Body Language and Gestures 35 MINUTES HANDOUT(S): 1. Set-up Stage... 5 min. Communication Stage min. Debriefing Stage...

Canadian Body Language and Gestures 35 MINUTES HANDOUT(S): 1. Set-up Stage... 5 min. Communication Stage min. Debriefing Stage... Activity Plan 179 LESSON 6 Canadian Body Language and Gestures 35 MINUTES HANDOUT(S): 1 Set-up Stage.............................................. 5 min Communication Stage....................................

More information

Communicating without words just by using body language and other nonverbal actions

Communicating without words just by using body language and other nonverbal actions Nonverbal Actions Can Speak Louder than Words Easy Read Translated into plain language by Helen Osborne, 2006 Health Literacy Consulting, www.healthliteracy.com Communicating without words just by using

More information

KNOWING BODY LANGUAGE. *Prof.S.RM.Sokkalingam

KNOWING BODY LANGUAGE. *Prof.S.RM.Sokkalingam KNOWING BODY LANGUAGE *Prof.S.RM.Sokkalingam ABSTRACT This paper aims to explain how the body language can be expressed to ensure that the intended message reaches the other person exactly and read the

More information

Humans pride themselves on their seemingly unique ability to verbalize feelings and ideas.

Humans pride themselves on their seemingly unique ability to verbalize feelings and ideas. What is Body Language?: Body language is nonverbal communication that involves body movement. Gesturing can also be termed as body language which is absolutely non-verbal means of communication. People

More information

ALL-IN-ONE MEETING GUIDE POWER POSING: CHANGE YOUR BODY TO CHANGE YOUR MIND

ALL-IN-ONE MEETING GUIDE POWER POSING: CHANGE YOUR BODY TO CHANGE YOUR MIND ALL-IN-ONE MEETING GUIDE POWER POSING: CHANGE YOUR BODY TO CHANGE YOUR MIND LeanIn.0rg, 2016 1 Overview Body language affects our thoughts, feelings, and physiology. This meeting will teach you how to

More information

Be observant of and respond to the body language of your audience, if they look positive and engaged it will build your confidence.

Be observant of and respond to the body language of your audience, if they look positive and engaged it will build your confidence. Effective Delivery Effective delivery of a presentation is not just about what we say but how we say it. And if our voice tone and body language contradict the words we are using, our audience will believe

More information

Volume 1, Issue #3. The most important thing in communication is hearing what isn't said. Peter F. Drucker1

Volume 1, Issue #3. The most important thing in communication is hearing what isn't said. Peter F. Drucker1 Volume 1, Issue #3 Getting the Message Across COMO Tom Venezio, DVC-ED In our continuing series of newsletters focused on improving instruction, this issue addresses Non-verbal Communication. Often times,

More information

Giving Presentations. 7.1 Prepare Well

Giving Presentations. 7.1 Prepare Well 7 One of the things you will often be asked to do at the university is to give a presentation in class. Many people are terrified of public speaking and would do anything to get out of it. Nevertheless,

More information

Body Language. The Hidden Meaning Behind People s Gestures and Expressions. Michael Donovan Principal- Ridgewood Avenue School

Body Language. The Hidden Meaning Behind People s Gestures and Expressions. Michael Donovan Principal- Ridgewood Avenue School Body Language The Hidden Meaning Behind People s Gestures and Expressions Michael Donovan Principal- Ridgewood Avenue School The Definitive Book of Body Language by- Allan and Barbara Pease They Say Body

More information

Body Language. Understanding Guest. Self. Suggestive Selling. Professionalism. Higher Revenues. Repeat Guests

Body Language. Understanding Guest. Self. Suggestive Selling. Professionalism. Higher Revenues. Repeat Guests BODY LANGUAGE Body Language Self Understanding Guest Professionalism Suggestive Selling Repeat Guests Higher Revenues What is Body Language? Body Language is the communication of personal feelings, emotions,

More information

INTERVIEW PREPARATION STRATEGIES

INTERVIEW PREPARATION STRATEGIES INTERVIEW PREPARATION STRATEGIES Network Tips for Effective Interview Preparation Practice A LOT Provide more preparation for career advancement Focus on independence Having the information coming from

More information

A Professional Image. Make first impressions lasting impressions and get the job

A Professional Image. Make first impressions lasting impressions and get the job A Professional Image Make first impressions lasting impressions and get the job 2013 YOU ARE A BRAND People will always believe your body before they believe your words as the brain reacts instinctively

More information

THE TOP 5 TIPS FOR BECOMING MORE ASSERTIVE. Being Assertive is not just using a certain set of communication skills or

THE TOP 5 TIPS FOR BECOMING MORE ASSERTIVE. Being Assertive is not just using a certain set of communication skills or THE TOP 5 TIPS FOR BECOMING MORE ASSERTIVE Being Assertive is not just using a certain set of communication skills or behaviours. Assertiveness is, first and foremost an attitude of mind with an accompanying

More information

THE BODY LANGUAGE RELATIONSHIPS

THE BODY LANGUAGE RELATIONSHIPS THE BODY LANGUAGE OF RELATIONSHIPS Legal Disclaimer This book is All Rights Reserved. You may not sell this book, give it away, display it publicly, nor may you distribute it in any form whatsoever. While

More information

HEALTHY COMMUNICATION SKILLS

HEALTHY COMMUNICATION SKILLS HEALTHY COMMUNICATION SKILLS A Step-by-Step Guide For Educators Excerpted From Curricula Developed By The Centers for Disease Control and Prevention (CDC) PURPOSE OF SESSION 1. Increase awareness about

More information

Non-Verbal Communication

Non-Verbal Communication Communication Skills: Lecture No.5 Module 3 Lecture 1 Non-Verbal Communication Hello and welcome back to NPTEL s course on communication skills! We have a very interesting module at hand Non-verbal Communication.

More information

1. The Benefits of Public Speaking

1. The Benefits of Public Speaking L24 - Career Planning and Employment Public Speaking Today we will look at: 1. The Benefits of Public Speaking 2. Myths about Public Speaking 3. The Breakdown of Effective Public Speaking 4. Tips for Using

More information

Media Training Quick Reference Guide

Media Training Quick Reference Guide Consider the following tips when you re preparing to represent your organization in media relations activities that involve pitching stories to reporters and conducting interviews about the Texting and

More information

An interview is a way for the employer to get to know you. There are 4 ways to have an effective interview:

An interview is a way for the employer to get to know you. There are 4 ways to have an effective interview: An interview is a way for the employer to get to know you. There are 4 ways to have an effective interview: 1. PREPARE- Find out as much as you can before the interview 2. SHARE- Communicate your message

More information

These and other books in the Superflex series are available at

These and other books in the Superflex series are available at TM My Hero Inside We ve very proud to release this super-fantastic music CD and the 13 songs that support our children s social emotional learning as taught through our Superflex curriculum. Each song

More information

Watch Your Body Language

Watch Your Body Language Watch Your Body Language How important are the first five minutes of your interviews? If you're like most candidates, those few minutes have more impact on whether you are asked back than any other portion

More information

Top tips for job interviews

Top tips for job interviews Top tips for job interviews Making a positive impression Interviewers cited the following among the key factors that impress them about a candidate: - strong handshake - being smartly and appropriately

More information

Building Healthy Relationships:

Building Healthy Relationships: Building Healthy Relationships: Learning to Listen Alberta Education Health & Life Skills Program of Studies Outcomes 7Grade The student will R - 7.5 Examine the characteristics of healthy relationships,

More information

Communication Body Expression

Communication Body Expression Grade 1 Theatre Lesson #2 Communication Body Expression Lesson-at-a-Glance Warm Up As a group, review facial expressions from lesson #1. Warm up the face and body. Modeling As a group discuss the meaning

More information

Types of communication

Types of communication Types of communication Intra-personal Communication Intra-personal Communication is the kind of communication that occurs within us. It involves thoughts, feelings, and the way we look at ourselves. Because

More information

CUSTOMER MANAGEMENT 4/10/2012 MCAA SPRING MEETING APRIL 12, 2012 COURT ETIQUETTE ETHICS CUSTOMER MANAGEMENT GENERALLY SPEAKING

CUSTOMER MANAGEMENT 4/10/2012 MCAA SPRING MEETING APRIL 12, 2012 COURT ETIQUETTE ETHICS CUSTOMER MANAGEMENT GENERALLY SPEAKING MCAA SPRING MEETING APRIL 12, 2012 COURT ETIQUETTE ETHICS CUSTOMER MANAGEMENT CUSTOMER MANAGEMENT GENERALLY SPEAKING THE BEST WAY TO MANAGE OUR TYPE OF CUSTOMERS IS TO UNDERSTAND THEY ARE NOT HAPPY BEFORE

More information

Lesson Plan Guide 1. STUDENTPATHS connecting students to their future GOALS: OBJECTIVES: ASCA STANDARDS ADDRESSED: COMMON CORE STANDARDS ADDRESSED:

Lesson Plan Guide 1. STUDENTPATHS connecting students to their future GOALS: OBJECTIVES: ASCA STANDARDS ADDRESSED: COMMON CORE STANDARDS ADDRESSED: STUDENTPATHS connecting students to their future TITLE: Communications Basics, Nonverbal RELEVANT H.S. SUBJECT AREAS: Advisory, Life Skills, Language Arts GRADE LEVELS: 7-12 SP TAB/CONTENT AREA: Personal/Building

More information

Luring Cues Seven Signals That Make a Woman Approachable By: Patti Wood MA, CSP

Luring Cues Seven Signals That Make a Woman Approachable By: Patti Wood MA, CSP Luring Cues Seven Signals That Make a Woman Approachable By: Patti Wood MA, CSP If you are a single woman at a networking event, sitting at a sports bar, or sipping coffee at a café, men are all over the

More information

Body Language and Attraction

Body Language and Attraction Body Language and Attraction Disclaimer Distribution of this E-Book is encouraged. Please feel free to distribute it in whichever way you see fit. All I ask is that you don t sell it for profit. This information

More information

Presentation Skills. Presentation Preparation

Presentation Skills. Presentation Preparation Presentation Skills Effective Presentations Tips & Best Practices There are several aspects to successful presentations. To learn more about preparing and delivering speeches or presentations, we suggest

More information

THE 4-H INTERVIEW. Preparing Yourself

THE 4-H INTERVIEW. Preparing Yourself THE 4-H INTERVIEW The 4-H program provides a number of opportunities for members to participate in individual interviews for county, district and state awards. The following information provides some suggestions

More information

Communication and Refusal Skills

Communication and Refusal Skills Lesson 6.2 Communication and Refusal Skills Connecting the Lessons Connects to Lesson 6.6: Puberty and Lesson 6.8: Decision Making and Values. Lesson Goals Demonstrate use of skills for effective communication.

More information

Module G: Lesson Plan 21: Job Search. Topic: Preparing for a Successful Job Interview

Module G: Lesson Plan 21: Job Search. Topic: Preparing for a Successful Job Interview Module G: Lesson Plan 21: Job Search Topic: Preparing for a Successful Job Interview Standard(s): Students will: 2.0 Develop skills to locate, evaluate, and interpret career information. 4.0 Demonstrate

More information

3D Character Animation (part 1) By Ryan Bird

3D Character Animation (part 1) By Ryan Bird 3D Character Animation (part 1) By Ryan Bird One of the greatest things about animation is bringing life, expression, and emotion to an otherwise lifeless character. When done correctly, animation can

More information

9/30/2014. Objectives. Nonverbal Communication

9/30/2014. Objectives. Nonverbal Communication Body Language: Workplace Violence & Harassment Objectives Understand the definition of body language and non-verbal communication Understand the role of the brain function in non-verbal communication Guidelines

More information

Advanced Techniques for the Walkingbass

Advanced Techniques for the Walkingbass Advanced Techniques for the Walkingbass I have seen guys with 5 string basses who can t get half the sounds that you are getting out of just three. -Buddy Fo of the Invitations If you have read the Beginners

More information

Going Way Beyond Positive Thinking

Going Way Beyond Positive Thinking Going Way Beyond Positive Thinking By Andy Shaw If you have previously spent virtually any time at all in the personal growth area then it is almost certain that you cannot have avoided at least some work

More information

PREPARING FOR AN INTERVIEW. Tips, Tools and Resources for Candidates

PREPARING FOR AN INTERVIEW. Tips, Tools and Resources for Candidates PREPARING FOR AN INTERVIEW Tips, Tools and Resources for Candidates MARCH 2010 PREPARING FOR YOUR JOB INTERVIEW TABLE OF CONTENTS Page Introduction 3 1. The Interview Process 4 - What to Expect - Types

More information

Taking a Step Back: A Problem Solving Approach to Behaviors. Melanie Bunn, RN, MS

Taking a Step Back: A Problem Solving Approach to Behaviors. Melanie Bunn, RN, MS Taking a Step Back: A Problem Solving Approach to Behaviors Melanie Bunn, RN, MS melanie.bunn@yahoo.com The 3 Truths 1. People with FTD are doing the best they can 2. Their care partners are doing the

More information

What to Wear on TV. Used with Permission of Media Training World Wide

What to Wear on TV. Used with Permission of Media Training World Wide What to Wear on TV Used with Permission of Media Training World Wide 1. Don t wear white. It glows and it becomes the most noticeable thing on the TV screen. 2. Pastel shirts work well on TV. 3. Don t

More information

ASSERTIVE BEHAVIOR: IDEAS TO KEEP IN MIND

ASSERTIVE BEHAVIOR: IDEAS TO KEEP IN MIND ASSERTIVE BEHAVIOR: IDEAS TO KEEP IN MIND 1) Assertive behavior is often confused with aggressive behavior; however, assertion does not involve hurting the other person physically or emotionally. 2) Assertive

More information

Today, we re going to talk about conflict resolution. As you know, conflict is a normal part of life. Whether it s at work, at home, with friends or

Today, we re going to talk about conflict resolution. As you know, conflict is a normal part of life. Whether it s at work, at home, with friends or Today, we re going to talk about conflict resolution. As you know, conflict is a normal part of life. Whether it s at work, at home, with friends or neighbors, disagreements between people happen. When

More information

PUBLIC SPEAKING GUIDE

PUBLIC SPEAKING GUIDE PUBLIC SPEAKING GUIDE Please direct all queries to Jordi Lockhart, the competition convenor, who can be contacted at: jordi.lockhart@ 2 CONTENTS INTRODUCTION PAGE 3 ADVICE FOR PREPARED SPEECHED PAGE 4

More information

How can I improve my interviewing skills? MATERIALS

How can I improve my interviewing skills? MATERIALS Mock Interviews 6 Finding a job The BIG Idea How can I improve my interviewing skills? AGENDA Approx. 45 minutes I. Warm Up: Model an Interview (10 minutes) II. Interview Practice (30 minutes) III. Wrap

More information

Preventing bullying: a guide for teaching assistants. SEN and disability: developing effective anti-bullying practice

Preventing bullying: a guide for teaching assistants. SEN and disability: developing effective anti-bullying practice Preventing bullying: a guide for teaching assistants SEN and disability: developing effective anti-bullying practice Preventing bullying: a guide for teaching assistants 2 Introduction This guide is based

More information

Nonverbal Influence Outline FMEA Annual Meeting 2015 Erick Rheam

Nonverbal Influence Outline FMEA Annual Meeting 2015 Erick Rheam Nonverbal Influence Outline FMEA Annual Meeting 2015 Erick Rheam www.erickrheam.com erick.rheam@gmail.com 970.672.7207 1. My Background. a. My journey in my first few years in the Army taught me the importance

More information

Read Body Language and Reduce Stress

Read Body Language and Reduce Stress 2013 Read Body Language and Reduce Stress Brenda Kelleher-Flight Ph.D. GDP Consulting Inc. 1/1/2013 Table of Contents Read Body Language and Reduce Stress... 1 Introduction... 1 The Role of Body Language

More information

SPIN Selling SITUATION PROBLEM IMPLICATION NEED-PAYOFF By Neil Rackham

SPIN Selling SITUATION PROBLEM IMPLICATION NEED-PAYOFF By Neil Rackham SITUATION PROBLEM IMPLICATION NEED-PAYOFF By Neil Rackham 1. Sales Behavior and Sales Success Small Sales Selling Techniques The traditional selling techniques that most of us have been trained to use

More information

Nonverbal Communication II

Nonverbal Communication II Nonverbal Communication II Course Health Science Unit II Communication Essential Question How does communication affect healthcare delivery? TEKS 130.204 (c) 2 A, 2B Prior Student Learning Foundations

More information

American Gestures. A lesson for Elementary Students

American Gestures. A lesson for Elementary Students American Gestures A lesson for Elementary Students Gestures Every culture has its own unique set of gestures and facial expression. Gestures and facial expressions are part of what is called non-verbal

More information

Powerful Phrases for Effective Customer Service

Powerful Phrases for Effective Customer Service Powerful Phrases for Effective Customer Service Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Renée Evenson Excerpted from Powerful Phrases for Effective Customer Service: Over 700

More information

Module 9. Building Communication Skills

Module 9. Building Communication Skills Module 9 Building Communication Skills Essential Ideas to Convey To apply a facilitative approach to supervision, supervisors have to approach the people they manage in a different way, by using certain

More information

Five Mistakes People Make Reading Body Language And Five Nonverbal Signals That Send Positive Messages

Five Mistakes People Make Reading Body Language And Five Nonverbal Signals That Send Positive Messages Five Mistakes People Make Reading Body Language And Five Nonverbal Signals That Send Positive Messages This is one of a series of occasional papers by The Dilenschneider Group to bring clients and friends

More information

The Power of Body Language: Discover What Your Clients Aren t Telling You. Presented by: Dr. Lillian Glass

The Power of Body Language: Discover What Your Clients Aren t Telling You. Presented by: Dr. Lillian Glass The Power of Body Language: Discover What Your Clients Aren t Telling You Presented by: Dr. Lillian Glass Being Able to READ and UNDERSTAND Body Language can be your secret weapon in business. Whether

More information

Table of Contents. Introduction 2. All Dogs Can Bite! 3 A dog is more likely to bite when: Basic Dog Talk 4

Table of Contents. Introduction 2. All Dogs Can Bite! 3 A dog is more likely to bite when: Basic Dog Talk 4 Table of Contents Introduction 2 All Dogs Can Bite! 3 A dog is more likely to bite when: Basic Dog Talk 4 Safety Around Loose and Strange Dogs 6 What if you see a loose dog? What if you see someone walking

More information

Lesson 3. Becoming a Better Speaker. What You Will Learn to Do. Linked Core Abilities. Skills and Knowledge You Will Gain Along the Way.

Lesson 3. Becoming a Better Speaker. What You Will Learn to Do. Linked Core Abilities. Skills and Knowledge You Will Gain Along the Way. Lesson 3 Becoming a Better Speaker What You Will Learn to Do Present a speech for a specific purpose Linked Core Abilities Communicate using verbal, nonverbal, visual, and written techniques Skills and

More information

Non-verbal Communication

Non-verbal Communication Non-verbal Communication Prepared By Jim Messina, Ph.D., CCMHC, NCC, DCMHS Assistant Professor, Troy University Tampa Bay Site This topic available on www.coping.us What is Non-verbal Communication? You

More information

Anger Management. Client Handbook Series January 2015

Anger Management. Client Handbook Series January 2015 Anger Management Client Handbook Series January 2015 Developed by Carleton University, Criminal Justice Decision Making Laboratory & Ontario Ministry of Community Safety and Correctional Services Ralph

More information

Interview Tips for Researchers

Interview Tips for Researchers Interview Tips for Researchers A brief guide to: Types of interviews Preparing for interviews Handling telephone interviews Interviews for academic posts Typical interview questions www.sheffield.ac.uk/careers

More information

Gwasanaeth Gyrfaoedd a Chyflogadwyedd Careers & Employability Service Interview Skills

Gwasanaeth Gyrfaoedd a Chyflogadwyedd Careers & Employability Service Interview Skills Gwasanaeth Gyrfaoedd a Chyflogadwyedd Careers & Employability Service 01248 38 2071 careersopps@bangor.ac.uk www.bangor.ac.uk/careers Interview Skills This leaflet is available in alternative formats on

More information

1. Demonstrate an understanding of conflict resolution strategies.

1. Demonstrate an understanding of conflict resolution strategies. Lesson Plan # 5 Global Title: Conflict Resolution Objectives: In this lesson, the participants will: 1. Demonstrate an understanding of conflict resolution strategies. 2. Practice assertive communication.

More information

DEVELOPING EFFECTIVE COMMUNICATION SKILLS

DEVELOPING EFFECTIVE COMMUNICATION SKILLS DEVELOPING EFFECTIVE COMMUNICATION SKILLS Being able to communicate effectively with others is important to our psychological well-being for a number of important reasons. Communication allows us to convey

More information

Job Search #2- The Interview. Table Of Contents

Job Search #2- The Interview. Table Of Contents Job Search #2- The Interview Table Of Contents Interview Overview Attire Information Pictures of Outfits Interview Questions Mock Interview Information Mock Interview Forms UTAH FARMWORKER PROGRAM The

More information

Visually Speaking. The External Mechanics of Form

Visually Speaking. The External Mechanics of Form Visually Speaking The External Mechanics of Form Research shows that in conversation the verbal and nonverbal cues are perceived equally. What you say and what you look like when saying it are equal components

More information

Safety and Injury Prevention

Safety and Injury Prevention Knowledge Article: Physical Education Safety and Injury Prevention Overview Warming up before sports and exercise can prevent injuries and help you get the best workout possible. Most athletes perform

More information

Supplemental Activity

Supplemental Activity Materials: Test-Taking Skills Assessment on page 80 in this workbook (page 19 in the student workbook) Test-Taking Tips on page 81 in this workbook (page 20 in the student workbook) Tactics for Studying

More information

Why is the Media Important?.3 Some Truths About the Media... 3 Before the Interview.3 During the Interview.4 After the Interview.

Why is the Media Important?.3 Some Truths About the Media... 3 Before the Interview.3 During the Interview.4 After the Interview. 1 Why is the Media Important?.3 Some Truths About the Media... 3 Before the Interview.3 During the Interview.4 After the Interview.5 Special Tips: Television Interviews 5 Special Tips: Satellite Interviews

More information

Got test anxiety? Most people do. But some people have it really bad! Is it in your head or in your body? Either way you can take control!

Got test anxiety? Most people do. But some people have it really bad! Is it in your head or in your body? Either way you can take control! Got test anxiety? Most people do. But some people have it really bad! Is it in your head or in your body? Either way you can take control! It s an illusion that you can kick to the street! Test anxiety

More information

Lesson Effective Communication Skills

Lesson Effective Communication Skills Lesson Effective Communication Skills Lesson Overview In this lesson, participants will learn about various types of communication and how important effective communication is in the workplace. Lesson

More information

Emergency Optimist. M e d i t a t i o n

Emergency Optimist. M e d i t a t i o n Accept You Sometimes in the midst of a busy life, when you are giving yourself to work, to other people, to small practical tasks, it is easy to become critical of yourself. When this happens, consider

More information

Oxford Health NHS Foundation Trust. Preparing for an interview: Healthy Minds Wellbeing service employment support service

Oxford Health NHS Foundation Trust. Preparing for an interview: Healthy Minds Wellbeing service employment support service Oxford Health NHS Foundation Trust Healthy Minds : Healthy Minds Wellbeing service employment support service Healthy Minds Why prepare for an interview? There are three main reasons for preparation: 1.

More information

13 Signs She s Flirting With You

13 Signs She s Flirting With You 13 Signs She s Flirting With You Now, I don t believe in waiting for signs before you take action. When considering approaching a woman the only thing you need to be thinking is: I am interested in her

More information

PREPARING FOR AN INTERVIEW TIPS FOR THE EMPLOYMENT SPECIALIST

PREPARING FOR AN INTERVIEW TIPS FOR THE EMPLOYMENT SPECIALIST PREPARING FOR AN INTERVIEW TIPS FOR THE EMPLOYMENT SPECIALIST PART 1 CONDUCTING A MOCK INTERVIEW WITH THE CLIENT Step 1: Review the job advertisement together with the client to identify the type of position

More information

Chapter 8 MENTAL PREPARATION. Putting It All Together

Chapter 8 MENTAL PREPARATION. Putting It All Together Chapter 8 MENTAL PREPARATION Putting It All Together MENTAL PREPARATION Putting it All Together I m not the type of person who swims well when I m pumped. I don t listen to a lot of music and jump around

More information

Listening A person who is attentive is first of all listening. This can be of varying intensity though attentive listening is deep and interested.

Listening A person who is attentive is first of all listening. This can be of varying intensity though attentive listening is deep and interested. PART I Attentive body language Listening A person who is attentive is first of all listening. This can be of varying intensity though attentive listening is deep and interested. Ignoring distractions There

More information

INTERVIEWING SUCCESSFUL INTERVIEWING: THE BASICS

INTERVIEWING SUCCESSFUL INTERVIEWING: THE BASICS INTERVIEWING What is an interview? An interview is a structured conversation between you and an employer where you ask each other questions to determine if you would be a good fit for the job. What do

More information

Top 12 Interview Questions Exposed

Top 12 Interview Questions Exposed Top 12 Interview Questions Exposed The key to an interview is to be well prepared in advance. Many people typically find it difficult to explain exactly what their strengths and accomplishments are in

More information

Interviewing for Research - Asking the Questions

Interviewing for Research - Asking the Questions East Midlands Oral History Archive Centre for Urban History Interviewing for Research - Asking the Questions Listening skills o Eye contact Asking questions o Open questions o Follow up questions/probing

More information

Chapter 2: Responsible Assertion

Chapter 2: Responsible Assertion Chapter 2: Responsible Assertion 1. Respect 2. Directness 3. Honesty 4. Appropriateness 5. Body Language 1. Respect for others and self Respect Not Deference Respect is honoring basic human rights. Deference

More information

Job Interview Tips Do's

Job Interview Tips Do's Job Interview Tips Do's Some job interview tips are given below; please go through it, it will help you a lot. 1. Preparation and confidence Preparation and confidence are very important tips. Good preparation

More information