City of Charlottetown. Town of Stratford. Request for Proposals Debit, Credit Card Services

Transcription

1 City of Charlottetown Town of Stratford Request for Proposals Debit, Credit Card Services

2 City of Charlottetown & Town of Stratford Request for Proposals Debit and Credit Card Services 1. Background 1.1 Background 1.2 Intent of the Request for Proposal 1.3 Timetable 1. Current System 2.1 Current System 2.2 Right to Amend 2.3 Disclaimer Table of Contents 3 Request for Proposals Evaluation Process 3.1 Methodology 3.1 Evaluation Criteria 4 Submission Requirements 4.1 Failure to include information in the manner outlined 4.2 Information 4.3 Single Proposal 4.4 Contact Person 4.5 Subcontract 4.6 Last Date for Submitting Proposals 4.7 Incomplete Responses 4.8 Irrevocable Response 4.9 Firm Prices 4.10 Currency and Taxes 4.11 Completeness of Responses 5 Description of Services 5.1 Equipment 5.2 Processing and Payments 5.3 Support and Training 6. Response 6.1 Background Information 6.2 References 6.3 Financial Statements 6.4 Proposed Solution 6.5 Documentation and Training

3 6.6 Support and Future Releases 6.7 Promotions and Advertising 6.8 Rate Schedule 6.9 Other Requirements Appendix A City of Charlottetown Card Volumes Summary 2012 Appendix B City of Charlottetown Card Volumes Detailed 2012 Appendix C Town of Stratford Card Volumes Summary 2012 Appendix D Town of Stratford Card Volumes Detailed 2012 Appendix E Rate Schedule

4 1. Background 1.1 Background The City of Charlottetown (herein after the City or Charlottetown ) capital City of the Province of Prince Edward Island, was formally incorporated in 1855, but was initially designated, by the British, as the capital City of PEI in Rich in history, this important maritime City and port is warmly known by most Canadians as the Birthplace of Confederation because of the meeting of the Fathers of Confederation held in Charlottetown in The 1768 town layout of 500 Lots (84 x 120 ), a central square for public buildings, and four large green Squares remain as significant and valuable attributes of the City directly connected to its exceptional cultural and built-form heritage. The City has evolved from a popular destination for immigrants (primarily Scottish, Irish and English) in the 18th and 19th centuries. Significant as a strategic port, with farmland and industrial resources, Charlottetown has grown to an increasingly diverse population of approximately 60,000 covering an area of 44 square kms. Residents are engaged in a variety of contemporary vocations, professions and businesses. Growth of tourism and attendant industries has been substantial. The City of Charlottetown main sources of revenue consist of Government Grant, Property Tax Payments, Utility payments, Parking payments, Police fees, Licenses and Permits as well as recreation program revenue. These revenues primarily flow into either the City Revenue or Utility revenue bank accounts. The Town of Stratford (herein after the Town or Stratford ) was formed in 1995 with the amalgamation of 5 small communities. Since 1995, the Town of Stratford has experienced exceptional growth and is the fastest growing community on PEI and is the third largest municipality on PEI. The Town of Stratford main sources of revenue consist of government grant, property tax payments, utility payments, police fees, licenses and permits as well as recreation program revenue. These revenues primarily flow into either the Town of Stratford or Stratford Utility bank accounts. 1.2 Intent of the Request for Proposal This Request for Proposal (RFP) is intended to select a Service Supplier for all the debit, credit and Interac for the City of Charlottetown. The terms of the resultant contract may be extended to the Town of Stratford at their discretion. Their information is contained within this Request for Proposals The successful Proponent shall process and settle all,, American Express and INTERAC (IDP) payments. IDP and Merchant Processing Solutions are to include all costs to process the transaction, deposit the funds to the City s accounts which are currently at the Royal Bank of Canada (RBC) and meet the City s reporting requirements. The City is seeking a Proponent of these services for a period of four years (with the option to extend) tentatively commencing January 1, The City will not be including any specific details with respect the current rates in effect. The potential Proponents of the service are directed not to contact the current providers seeking information on such rates. 1.3 Timetable The timetable sequence for this RFP is as follows: 1. RFP will be made available to potential Proponents by October 10, Date proposals are due October 30 at 2:00:00 pm local time 3. Evaluation period October 30 to November 2013

5 4. Notification of the successful supplier upon Council approval The winning proponent and winning bid will be posted on the City of Charlottetown website 2. Current System 2.1 Current System Moneris Solutions Corporation is the current service provider for,, American Express, Discover, Interac Merchant Services. Please note while the receiving centres are usually consistent from year to year, the number of transactions may vary from year to year. Monies are received in person at City Hall (Utility, City Revenue and Parks and Recreation revenue), MacAleer Drive, and at the Police Station. There are two Interac Machines at the front counter at City Hall both machines are Moneris Ingenico IWL220 machines; Moneris Verifone V810 in Parks and Recreation; one at MacAleer Drive, one at the Police Station on Kirkwood Drive. (Moneris 8200) and one at 233 Queen Street (Planning Dept. Ingenico IWL220) This is also supplemented with on-line facilities which can be accessed through the City s website (to pay parking ticket: or to pay Utility bill ). Online payment for parks can be accessed through the City website. Utility on-line receipts and on-line City receipts are entered via separate text files and into the Utility Accounting System (Microsoft Dynamics GP) and City Accounting System(Oracle). When payments are made in person (City, Police or Parks and Recreation) receipts are generated, batched and input into Oracle on a daily basis. Utility payments made in person are entered directly into the Accounting System via the receivable module of Great Planes. Town of Stratford Moneris Solutions Corporation is the current service provider for,, and Interac Merchant Services. Please note while the receiving centres are usually consistent from year to year, the number of transactions may vary from year to year. Monies are received in person at Stratford Town Hall for both Stratford Utility and Town of Stratford. We currently have two wireless Interac machines in the front reception area at Town Hall both machines are Mobile Moneris 8200.Utility and Town payments made in person are entered directly into the accounting system via the receivable module of Town Suite. We are currently updating our Town of Stratford website to accept online payments so we will need a quote for this type of credit card service. 2.2 Right to Amend The City and Town of Stratford reserve the right to amend or supplement the RFP, as a result of any amendments made before the closing date for submissions. Any amendments and addendums will be posted to the City of Charlottetown Website at It is the responsibility of each bidder to access the site to determine if there are any amendments, addendums, questions and answers etc Disclaimer Neither the lowest, nor any submission shall necessarily be accepted, nor shall there be any obligation to disclose any reason for making any decision. The decision of the City, and Stratford is final and not subject to review. Any RFP response that is received late will be date stamped and returned unopened to the Proponent. There will be no further consideration of late submissions..

6 3. Request for Proposal Review Process 3.1 Methodology There will be a formal review of the submitted RFP responses beginning with the response s compliance to the requirements detailed in Section 4 of this RFP. Only the responses that meet these criteria are eligible for further consideration. The next level will consist of a City and Stratford management team evaluation of the proposal responses using the criteria listed below. The City and Stratford reserve the right to discontinue any further evaluations at this point. The third level will consist of clarifying details of the proposal responses to ensure consistency of disclosure. There is no obligation on the part of the evaluation team to request clarifications on any or all proposals. The Proponents must have staff available if called upon during this phase. Any decision to request clarification rests solely with the City and Stratford. The City and Stratford will then submit its recommendation to their Council for their final decision. This RFP creates no obligation on the part of the City of Charlottetown or Stratford to award the contract or to reimburse proponents for proposal preparation expenses. The City of Charlottetown and/or Stratford reserve the right to accept or reject any and all proposals, in whole or in part, received as a result of this request, and to negotiate in any manner necessary to best serve the interest of the City and/or Stratford. At the election of the City and/or Stratford, whether or not a bid or bidder otherwise satisfies the requirements of a tender, the City and/or Stratford may reject summarily any bid received from a corporation or other person which has been anywise involved in litigation, arbitration or alternative dispute resolution with the City and/or Stratford within the five (5) year period immediately preceding the date on which the request for tender was published. The evaluation may include information provided by the proponent s references and may also consider the proponent s past performance on previous contracts with the City or other institutions. The City and/or Stratford may prohibit a supplier from participating in a procurement process based on past performance or based on inappropriate conduct in a prior procurement process, and such inappropriate conduct shall include but not be limited to the following: (a) the submission of quotations containing misrepresentations or any other inaccurate, misleading or incomplete information; (b) the refusal of the supplier to honour its pricing or other commitments made in its proposal; or (c) any other conduct, situation or circumstance, as solely determined by the City and/or Stratford. 3.2 Evaluation Criteria Individual proposals will be judged solely on the content submitted according to the following quantitative and qualitative criteria. Ability of the Proponent to satisfy the requirements and conditions documented in this Request for Proposals; max of 40 points Financial strength of Proponent; max of 20 points Experience and reputation of Proponent; max of 25 points Expertise of Proponent s relevant employees; max of 25 points Quality and completeness of response; max of 25 points On-going support mechanisms, staff and contact centre operations; max of 30 points Proponent s use and development of innovative technology; max of 20 points methodology and efficiency of implementation plan, including documentation and training; max of 30 points

7 other relevant areas of expertise, and; max of 10 points rate schedule; max of 55 points 4. Submission Requirements 4.1 Failure to include information in the manner outlined may result in disqualification of your response. Scope: It is the Proponent's responsibility to ensure it has all the necessary information concerning the intent and requirements of this RFP and to seek clarification of any matter it considers to be unclear before submitting a response. Enquiries: No Proponent may claim any advantage from any error, inconsistency, or omission in this RFP. Any Proponent who believes the RFP contains any error, inconsistency, or omission must make a written enquiry at least 5 days prior 30 th day of October 2013, requesting clarification, interpretation or explanation in writing to the CITY as follows: Subject: Enquiry Debit, and Credit Card Processing RFP Attention: Belinda Rogers, Controller brogers@charlottetown.ca. Phone: (902) Fax: (902) The City reserves the right to distribute any or all questions and answers to all other Proponents via an addendum posted on the City s website. It is the proponent s responsibility to view the website regularly for any addendum. 4.2 Information: All information obtained by the Proponent from the City and Stratford in connection with this RFP is the property of the City and Stratford and must be treated as confidential and not used for any purposes other than replying to this RFP and the fulfillment of any subsequent contract. Proposal: Proposals should provide a simple, straightforward, and concise response to Section 6 of this RFP. 4.3 Single Proposal: Proponents may not submit more than one proposal response. Proponents must specify the exact features and costs of their proposal, which may include options. The features of each option must be fully described and each option must be individually priced. 4.4 Contact Person: Each Proponent is required to designate one individual whom any additional information deemed relevant to the RFP may be communicated by Subcontract: Use of a sub-contractor is acceptable; however, the proponent must provide the details of the sub-contractor s role as part of the submission. The Proponent must assume complete responsibility for successful performance of all contractual terms and conditions. No additional subcontractors beyond those listed in the response shall be permitted without prior approval of the City and/or Stratford. 4.6 Last Date for Submitting Proposals: Proponents are required to submit one signed original and two signed copies of its response as well as an electronic copy contained on a data stick. The response must be submitted in a sealed envelope and should be clearly marked: Request for Proposals Debit and Credit Card Services City of Charlottetown, Town of Stratford Finance 199 Queen Street 3 rd Floor Charlottetown, PE C1A 7K2 Attention: Belinda Rogers Responses must be received at the above address no later than 2:00:00 pm, Local Time, on the 30th day of October Late responses will be date stamped and returned unopened. Unsigned responses will be disqualified from the process and returned to the Proponent. Proponents are solely responsible for the delivery of their proposals on time. Faxed or ed transmissions will not be accepted. 4.7 Incomplete Responses: The City and Stratford reserve the right to reject any response not completed properly and not containing all required information. Without prejudice to this right, the City

8 and/or Stratford may request clarification where any Proponent's intent is unclear and may waive or request amendment where in the opinion of the City and/or Stratford there is a minor irregularity or omission in the information that is to be submitted in a required document. 4.8 Irrevocable Response: The response submitted is irrevocable by the Proponent and will remain in effect and open for acceptance by The City and the Town of Stratford for a period of ninety days after the last day for the submission of responses. 4.9 Firm Pricing: Proponents must clearly state any volume or transaction size based pricing and the factors out of their control that could affect pricing (e.g. Interchange rate changes). Pricing must be stated for the entire term of the contract Currency and Taxes: Prices are to be quoted in Canadian dollars and exclusive of Harmonized Sales Tax (HST) Completeness of Response: By submission of a response the Proponent warrants that, if their response is to design, create or provide a system or manage a program, all components required to run the system or manage the program have been identified in the response or will be provided by the Proponent at a rate clearly identified in the response. Changes to Response: No alteration will be accepted after the specified closing time for submitting responses. However, the Proponent may alter or withdraw its response at any time before the closing date and time, by notifying the Controller in writing. Confidential Responses: All documents submitted to the City and the Town of Stratford in response to this RFP become the property of the City and Town of Stratford. Any proprietary or confidential information contained in responses should be clearly identified. The City and Town of Stratford will respect the confidentiality of any information so identified, subject to the provisions of the Freedom of Information and Protection of Privacy Act of the Province of Prince Edward Island. The City will, however, have the right to make copies of all responses received for its evaluation process. No Liability for Expenses: In the event that a response is not accepted, the City and Town of Stratford will not be liable for any costs or damages incurred by any Proponent including, without limitation, any expenses incurred in the preparation and submission of the response. Verification: The Proponent agrees the City and Town of Stratford may verify any information provided in any response. Misleading Information: If there is any evidence of misleading or false information having been given by a Proponent, the City and Town of Stratford may, in its sole discretion, reject the response. Conflict of Interest: The Proponent is required to disclose any real, apparent or potential conflict of interest that comes to its attention in preparing its response, during the evaluation or during the term of any subsequent agreement. The Proponent shall accept any determination by the City and Town of Stratford, including any requirements to withdraw from the bidding or agreement. 5. DESCRIPTION OF SERVICES Proponents must be able to provide the services and equipment outlined below as they relate to equipment, processing, payment, support and training for the City and Town of Stratford: 5.1 Equipment City of Charlottetown The successful Proponent will be required to provide the necessary hardware in order to process debit, and credit card transactions. It is anticipated this will consist of a PIN Pad for each Point of Sale (POS) station. It would be desirable to have a spare PIN Pad available at City Hall to facilitate quick replacement of any needing service at critical times It shall be the responsibility of the successful Proponent to ensure that the PIN Pads provided conforms to Europay International, MasterCard International and International (EMV) standards. Any and all costs associated with certification of the PIN Pad shall be the responsibility of the successful Proponent In the event of an equipment failure, the successful Proponent shall replace or repair the non-functioning equipment. This shall be done within four hours of receiving the notification of equipment failure from a City location in Prince Edward Island

9 5.1a Equipment - Town of Stratford 5.1.1a The successful Proponent will be required to provide the necessary hardware in order to process debit and credit card transactions. It is anticipated this will consist of two wireless Point of Sale (POS) terminals. It would be desirable to have a spare wireless terminal available at Town Hall to facilitate quick replacement of any needing service at critical times a It shall be the responsibility of the successful Proponent to ensure that the wireless Point of Sale(POS) terminals provided conforms to Europay International, MasterCard International and International (EMV) standards. Any and all costs associated with certification of the PIN Pad shall be the responsibility of the successful Proponent a In the event of an equipment failure, the successful Proponent shall replace or repair the non-functioning equipment. This shall be done within four hours of receiving the notification of equipment failure from the Town of Stratford 5.2 Processing and Payments The Proponent must: Process and settle all debit, and credit card transactions in a secure, reliable, and timely manner. Ensure that all card monies are deposited to the CITY account(s) in a timely manner for debit (IDP), credit card and t card transactions. Transfer all DEBIT/VISA/MasterCard/American Express funds into the CITY bank account with no fee being charged for transferring of funds. This includes any CITY accounts at another financial institution. Have an online facility for viewing transactions and invoices by merchant number The deposit transaction detail format must include card type, transaction type, date, amount, and merchant id. The City has the ability to retrieve files using a Secure Files using a Transfer Protocol (SFTP) from the provider s web site and would like to continue to have this ability Invoice on a monthly basis, based on sales and by Merchant Number. The amount of service charge should be charged directly to the bank account. Any equipment rental fees are also to be included with the invoice. A back-up report listing transaction totals by dollar and by volume must accompany the invoice For chargebacks initiated by the Proponent, an is to be sent to the City s Finance Finance department requesting a copy of the sales draft with the cardholder s signature and within the stated timeframe. If the documentation is not provided, then the payment acquirer will debit the account specified by the City Finance Department. In the event the payment acquirer routes a chargeback request elsewhere, and as a result the Cityis unable to contest the chargeback request within the required time limit, then the Proponent shall assume responsibility of the amount of the chargeback As a result of complying with EMV standards, any discounts from the respective financial institution which the City may be eligible for must be passed on The number and location of the City s retail outlets may change. 5.2a Processing and Payments Town of Stratford 5.2.1a The Proponent must: Process and settle all debit, and credit card transactions in a secure, reliable, and timely manner. Ensure that all card monies are deposited to the Town of Stratford and Stratford Utility account in a timely manner for debit (IDP), credit card transactions. Transfer all DEBIT/VISA/MasterCard funds into the Town of Stratford and Stratford Utility bank account with no fee being charged for transferring of funds. Please note that

10 The Town of Stratford does not accept American Express Payments. This includes any Town of Stratford or Stratford Utility accounts at another financial institution. Have an online facility for viewing transactions and invoices by merchant number 5.2.2a Invoice on a monthly basis, based on sales and by Merchant Number. The amount of service charge should be charged directly to the bank account.. Any equipment rental fees are also to be included with the invoice. A back-up report listing transaction totals by dollar and by volume must accompany the invoice a For chargebacks initiated by the Proponent, an is to be sent to the Town of Stratford s Director of Finance requesting a copy of the sales draft with the cardholder s signature and within the stated timeframe. If the documentation is not provided, then the payment acquirer will debit the account specified by the Town of Stratford s Finance Department. In the event the payment acquirer routes a chargeback request elsewhere, and as a result the Town of Stratford is unable to contest the chargeback request within the required time limit, then the Proponent shall assume responsibility of the amount of the chargeback a As a result of complying with EMV standards, any discounts from the respective financial institution which the Town of Stratford may be eligible for must be passed on a The number and location of the Town of Stratford s retail outlets may change. 5.3 Support and Training A complete set of documentation will be required for the City and Town of Stratford in English. This must include, as a minimum, the following items: Retail Sales Clerk user guide; Retail Sales Clerk quick reference chart(s): and Manager guide An Account Manager will be required to provide timely resolution of any issues occurring with the debit and/or credit service. This person will be responsible to keep the City and Town of Stratford informed of all services it may introduce which could improve the operation of the card system. The City and Town of Stratford reserves the right to obtain such services if warranted The City and Town of Stratford will require from the Proponent a Technical Support Specialist who will work with the Account Manager to ensure timely resolution of any issues occurring with the card service. This person may work directly with City and Town of Stratford retail outlets to resolve technical issues At the time of initial set-up, as well as when there are any significant alterations made to the operation of the system, the Proponent will send an individual to the location of the terminal(s), or another location to be decided on by the City and Town of Stratford, for up to one day to adequately train the users in the proper operation of the terminals and related equipment. The cost of such training shall be built into the quote To ensure complete customer satisfaction during the term of the contract, escalation procedures and a disaster recovery plan must be submitted to the City and Town of Stratford. 6. RESPONSE The information requested below will form the basis of the response. Vendors must refer to the numbered section from this part of the RFP and specifically respond to each item. Failure to include all required information in the manner outlined will result in disqualification of your proposal. 6.1 BACKGROUND INFORMATION Provide the following general background information: Legal Name Corporate Address Phone Number Fax Number Name of President President s Phone Number Name of Corporate Client Manager Corporate Client Manager s Phone Number RFP Response Contact Name RFP Response Contact Phone Number and address Is your company publicly or privately held? What were your company s revenues and operating income for each of the last 3 years? Provide percentage breakdowns of your Canadian as well as your Prince Edward Island revenues for the last two fiscal years.

11 6.1.5 How many employees do you have? Segmented by roles if applicable How many years has your company been in this business? 6.2 REFERENCES Provide references for three of your largest customers. Include contact names, phone numbers, addresses and types of services provided. The CITY and Town of Stratford would also be interested in references for any major accounts that have similar business requirements as those presented in this document. Provide the following: Company Name and Address Contact Name and Address Description of Services Provided Provide the names of two former clients who no longer use your services. Specify why they are no longer a client. Provide the following: Company Name and Address Contact Name and Address Reasons 6.3 FINANCIAL STATEMENTS Vendors must include the most recent annual report as well as audited financial statements for the past two fiscal years. 6.4 PROPOSED SOLUTION Provide a descriptive overview of your proposed system and its functionality Describe the features of your solution that will ensure an efficient implementation Describe what makes your solution cost effective Describe your online payment processing capabilities and options that will allow the CITY and Town of Stratford to accept web-based transactions and validate the online transactions Describe your outlook, current and future capabilities relating to Digital Wallet Transactions or Near Field Communication (NFC) transactions. Topics should cover the device form factor ( cell phone, handheld, tablet, etc), networking (including access points and firewalls), device management, security and encryption (network, device, and data), EMV and PCI-DSS compliance, EMV card processing for Debit and Credit Card, bar code scanning (imaging, laser) and receipt printing/ ing. Proposed solutions should be relatively rugged. Outline anything that makes your system unique and sets it apart from others in the marketplace Describe both preferred and other methods of communication supported for processing debit/credit transactions Provide details on any third party integrated POS debit/credit software that you have interfaced with or any integrated POS debit/credit software developed and used by your company Provide detail of turnaround or response times for typical transactions in your system Provide information and statistics on system failures over the past two years, segregated by the failed component (i.e. PIN pad, communications, data centre, etc.) Provide detailed information about your PIN pads, including contactless capabilities, language options and NFC ertify that your company is compliant with EMV standards. 6.5 DOCUMENTATION AND TRAINING Documentation and training are considered essential elements of this project. In your response provide the following: One complete set of documentation in English. This must include, as a minimum, the following items: Retail Sales Clerk user guide, Retail Sales Clerk quick reference charts if available, and the Store Manager guide Full Details of your proposed training program, including names and résumés of the trainers.

12 SUPPORT AND FUTURE RELEASES Identify the standard and optional maintenance programs, if available, for the hardware associated with your proposal. Provide full details of all hardware support available, including hours of operation, response times, staffing levels, qualifications of staff, and any other facts you feel are relevant to this topic. Does your support proposal include any spare PIN pads strategically located throughout the province? Describe your ability to meet the equipment requirements outlined in the preceding Section 5 under Equipment points #1 and #2. Provide a description of any system enhancements that are anticipated within the next two years and the support that will accompany them. Provide the name and résumé of the Technical Support Specialist who will work with the Account Manager to ensure timely resolution of any issues occurring with the debit/credit service. Describe how your firm will service this account contractually, including content of annual review meetings, etc. (i.e. the role your account team will play in providing ongoing customer service with the City and Town of Stratford Staff). Provide your proposed escalation process and excerpts from any disaster recovery plans relevant to this project. Provide the name and résumé of the Account Manager for timely resolution of any issues occurring with the debit/credit service, if it becomes necessary to initiate escalation procedures. Confirm your toll-free number which will provide bilingual assistance to the City and Town of Stratford when problems occur. In the event of wide spread problems, the City and Town of Stratford may request a dedicated number to resolve issues and authorize sales confirm your ability to facilitate such an arrangement. 6.6 PROMOTIONS AND ADVERTISING Provide details of all promotional activities proposed when the system is installed, if any. Provide details of all promotional activities proposed that are specific to the City and Town of Stratford, if any. Provide details of all promotional activities proposed that are in general support of debit/credit card service in the marketplace. Provide any details of revenue generating opportunities you can provide to the City and Town of Stratford. 6.7 RATE SCHEDULE

13 6.7.1 Complete and submit Appendix E Schedule of Rates outlining all costs associated with provision of integrated debit/credit service. Costs are to be stated in Canadian dollars, with HST shown separately Provide full details of any other costs including but not limited to the following: one-time and recurring costs, future enhancements, training, implementation, annual maintenance, support, customization, etc. State any relevant assumptions used in preparing your pricing proposal. The purpose is to allow the City and Town of Stratford to quantify the full cost of each Vendor s proposed solution over the five-year term of the arrangement Show the rate schedule separate for each organization. 6.8 OTHER REQUIREMENTS Ensure the response is submitted in accordance with the instructions contained in this Request for Proposals Ensure the response is signed by a corporate official with the authority to bind the corporation Ensure all addenda to this Request for Proposals are signed and submitted with the response Provide a time-line for implementation of the proposed solution, based upon the City and Town of Stratford s schedule outlined in section 1.2 of this RFP Provide a copy of your proposed Services Agreement/Contract Provide details of how your implementation team will interact with the City and Town of Stratford project staff and store personnel Provide details of any sub-contractors associated with your response.

14 Appendix A Summary of Transactions The following is a summary of transactions for the City of Charlottetown for This provides a general idea of the volumes. Volumes and corresponding transactional values may vary and the variance may be material. $ Transactions # of Transactions Avg $ Per Transaction 1,093, , American Express Interac 483, ,063,

15 Appendix B The following schedule shows the transactions for the City of Charlottetown for 2012 by Month. Volumes and corresponding transactional values may vary and the variance may be material. Month Mode Method Location $ Transactions No. Trans Jan-12 Terminal Utility-City Hall Counter 22, Jan-12 MasterCard Terminal Utility-City Hall Counter 10, Jan-12 Interac Terminal Utility-City Hall Counter 9, Jan-12 Terminal Police Station 2, Jan-12 Terminal Police Station Jan-12 Interac Terminal Police Station 6, Jan-12 Online On-line (Police & Parks) 6, Jan-12 Online On-line Utility 9, Jan-12 Terminal City Hall Counter 3, Jan-12 MasterCard Terminal City Hall Counter Jan-12 Interac Terminal City Hall Counter 3, Jan-12 Terminal MacAleer Drive Jan-12 MasterCard Terminal MacAleer Drive - - Jan-12 Jan-12 Interac Terminal MacAleer Drive Online MasterCard On-line Police & Parks , Jan-12 Online Utility- Online 3, , ,498 Feb-12 Terminal Utility-City Hall Counter 19, Feb-12 MasterCard Terminal Utility-City Hall Counter 8, Feb-12 Interac Terminal Utility-City Hall Counter 7, Feb-12 American Express Terminal Utility-City Hall Counter Feb-12 Terminal Police Station 1, Feb-12 Terminal Police Station 1, Feb-12 Interac Terminal Police Station 9, Feb-12 American Express Terminal Police Station 20 1 Feb-12 Online On-line (Police & Parks) 6, Feb-12 Online On-line Utility 19, Feb-12 Terminal City Hall Counter 3, Feb-12 MasterCard Terminal City Hall Counter Feb-12 Interac Terminal City Hall Counter 3, Feb-12 American Express Terminal City Hall Counter Feb-12 Terminal MacAleer Drive 2,

16 Feb-12 Feb-12 MasterCard Terminal MacAleer Drive Online MasterCard On-line Police & Parks 4 1 3, Feb-12 Online Utility- Online 7, , ,312 Mar-12 Terminal Utility-City Hall Counter 21, Mar-12 MasterCard Terminal Utility-City Hall Counter 3, Mar-12 Interac Terminal Utility-City Hall Counter 8, Mar-12 Terminal Police Station 1, Mar-12 Terminal Police Station 1, Mar-12 Interac Terminal Police Station 8, Mar-12 Online On-line (Police & Parks) 6, Mar-12 Online On-line Utility 14, Mar-12 Terminal City Hall Counter 2, Mar-12 MasterCard Terminal City Hall Counter 2, Mar-12 Interac Terminal City Hall Counter 4, Mar-12 Mar-12 Mar-12 Mar-12 Terminal MacAleer Drive 1, MasterCard Terminal MacAleer Drive Interac Terminal MacAleer Drive Online MasterCard On-line Police & Parks , Mar-12 Online Utility- Online 3, , ,385 Apr-12 Terminal Utility-City Hall Counter 70, Apr-12 MasterCard Terminal Utility-City Hall Counter 37, Apr-12 Interac Terminal Utility-City Hall Counter 35, Apr-12 American Express Terminal Utility-City Hall Counter 2, Apr-12 Terminal Police Station 2, Apr-12 Terminal Police Station 1, Apr-12 Interac Terminal Police Station 9, Apr-12 Online On-line (Police & Parks) 5, Apr-12 Online On-line Utility 53, Apr-12 Terminal City Hall Counter 10, Apr-12 MasterCard Terminal City Hall Counter 2, Apr-12 Interac Terminal City Hall Counter 3, Apr-12 American Express Terminal City Hall Counter 40 1 Apr-12 Terminal MacAleer Drive 1, Apr-12 MasterCard Terminal MacAleer Drive Apr-12 Interac Terminal MacAleer Drive

17 Apr-12 Online MasterCard On-line Police & Parks 2, Apr-12 Online Utility- Online 16, , ,651 May-12 Terminal Utility-City Hall Counter 83, May-12 MasterCard Terminal Utility-City Hall Counter 33, May-12 Interac Terminal Utility-City Hall Counter 48, May-12 American Express Terminal Utility-City Hall Counter 1, May-12 Terminal Police Station 2, May-12 Terminal Police Station 1, May-12 Interac Terminal Police Station 9, May-12 American Express Terminal Police Station May-12 Online On-line (Police & Parks) 8, May-12 Online On-line Utility 53, May-12 Terminal City Hall Counter 21, May-12 MasterCard Terminal City Hall Counter 3, May-12 Interac Terminal City Hall Counter 6, May-12 Terminal MacAleer Drive 34, May-12 MasterCard Terminal MacAleer Drive 13, May-12 Interac Terminal MacAleer Drive MasterCard On-line Police & Online 3, May-12 Parks May-12 Online Utility- Online 24, , ,530 Jun-12 Terminal Utility-City Hall Counter 23, Jun-12 MasterCard Terminal Utility-City Hall Counter 7, Jun-12 Interac Terminal Utility-City Hall Counter 39, Jun-12 American Express Terminal Utility-City Hall Counter Jun-12 Terminal Police Station 2, Jun-12 Terminal Police Station 1, Jun-12 Interac Terminal Police Station 5, Jun-12 American Express Terminal Police Station 25 1 Jun-12 Online On-line (Police & Parks) 7, Jun-12 Online On-line Utility 34, Jun-12 Terminal City Hall Counter 14, Jun-12 MasterCard Terminal City Hall Counter 3, Jun-12 Interac Terminal City Hall Counter 4, Jun-12 Terminal MacAleer Drive Jun-12 MasterCard Terminal MacAleer Drive 12, Jun-12 Interac Terminal MacAleer Drive MasterCard On-line Police & Online 3, Jun-12 Parks

18 Jun-12 Online Utility- Online 13, , ,978 Jul-12 Terminal Utility-City Hall Counter 14, Jul-12 Terminal Utility-City Hall Counter 61, Jul-12 Interac Terminal Utility-City Hall Counter 60, Jul-12 American Express Terminal Utility-City Hall Counter Jul-12 Terminal Police Station 1, Jul-12 Terminal Police Station 1, Jul-12 Interac Terminal Police Station 7, Jul-12 Online On-line (Police & Parks) 6, Jul-12 Online On-line Utility 38, Jul-12 Terminal City Hall Counter 10, Jul-12 MasterCard Terminal City Hall Counter 5, Jul-12 Interac Terminal City Hall Counter 5, Jul-12 Terminal MacAleer Drive MasterCard On-line Police & Online Jul-12 Parks 3, Jul-12 Online Utility- Online 17, , ,162 Aug-12 Terminal Utility-City Hall Counter 29, Aug-12 Terminal Utility-City Hall Counter 14, Aug-12 Interac Terminal Utility-City Hall Counter 18, Aug-12 American Express Terminal Utility-City Hall Counter Aug-12 Terminal Police Station 5, Aug-12 Terminal Police Station 1, Aug-12 Interac Terminal Police Station 5, Aug-12 American Express Terminal Police Station 15 1 Aug-12 Online On-line (Police & Parks) 7, Aug-12 Online On-line Utility 17, Aug-12 Terminal City Hall Counter 7, Aug-12 MasterCard Terminal City Hall Counter 4, Aug-12 Interac Terminal City Hall Counter 3, Aug-12 American Express Terminal City Hall Counter 5 1 Aug-12 Terminal MacAleer Drive Aug-12 MasterCard Terminal MacAleer Drive 3, Aug-12 Interac Terminal MacAleer Drive 25 1 MasterCard On-line Police & Aug-12 Online Parks 3, Aug-12 Online Utility- Online 13, , ,779 Sep-12 Terminal Utility-City Hall Counter 40,

19 Sep-12 Terminal Utility-City Hall Counter 8, Sep-12 Interac Terminal Utility-City Hall Counter 27, Sep-12 American Express Terminal Utility-City Hall Counter Sep-12 Terminal Police Station 1, Sep-12 Terminal Police Station 2, Sep-12 Interac Terminal Police Station 8, Sep-12 Online On-line (Police & Parks) 8, Sep-12 Online On-line Utility 33, Sep-12 Terminal City Hall Counter 3, Sep-12 MasterCard Terminal City Hall Counter Sep-12 Interac Terminal City Hall Counter 2, Sep-12 American Express Terminal City Hall Counter Sep-12 Terminal MacAleer Drive 1, Sep-12 MasterCard Terminal MacAleer Drive 4, Sep-12 Interac Terminal MacAleer Drive MasterCard On-line Police & Sep-12 Online Parks 4, Sep-12 Online Utility- Online 17, , ,144 Oct-12 Terminal Utility-City Hall Counter 34, Oct-12 Terminal Utility-City Hall Counter 18, Oct-12 Interac Terminal Utility-City Hall Counter 34, Oct-12 American Express Terminal Utility-City Hall Counter Oct-12 Terminal Police Station 2, Oct-12 Terminal Police Station 1, Oct-12 Interac Terminal Police Station 9, Oct-12 American Express Terminal Police Station Oct-12 Online On-line (Police & Parks) 10, Oct-12 Online On-line Utility 37, Oct-12 Terminal City Hall Counter 5, Oct-12 MasterCard Terminal City Hall Counter 2, Oct-12 Interac Terminal City Hall Counter 5, Oct-12 Terminal MacAleer Drive Oct-12 MasterCard Terminal MacAleer Drive Oct-12 Interac Terminal MacAleer Drive MasterCard On-line Police & Oct-12 Online Parks 4, Oct-12 Online Utility- Online 18, , ,265 Nov-12 Terminal Utility-City Hall Counter 52, Nov-12 Terminal Utility-City Hall Counter 18, Nov-12 Interac Terminal Utility-City Hall Counter 31,

20 Nov-12 American Express Terminal Utility-City Hall Counter 1, Nov-12 Terminal Police Station 2, Nov-12 Terminal Police Station 2, Nov-12 Interac Terminal Police Station 9, Nov-12 Online On-line (Police & Parks) 11, Nov-12 Online On-line Utility 26, Nov-12 Terminal City Hall Counter 16, Nov-12 MasterCard Terminal City Hall Counter 5, Nov-12 Interac Terminal City Hall Counter 5, Nov-12 American Express Terminal City Hall Counter Nov-12 Terminal MacAleer Drive 1, Nov-12 MasterCard Terminal MacAleer Drive Nov-12 Interac Terminal MacAleer Drive 84 1 Nov-12 Online MasterCard On-line Police & Parks 5, Nov-12 Online Utility- Online 19, , ,347 Dec-12 Terminal Utility-City Hall Counter 9, Dec-12 Terminal Utility-City Hall Counter 3, Dec-12 Interac Terminal Utility-City Hall Counter 13, Dec-12 American Express Terminal Utility-City Hall Counter Dec-12 Terminal Police Station 2, Dec-12 Terminal Police Station 1, Dec-12 Interac Terminal Police Station 4, Dec-12 American Express Terminal Police Station 15 1 Dec-12 Online On-line (Police & Parks) 8, Dec-12 Online On-line Utility 19, Dec-12 Terminal City Hall Counter 2, Dec-12 MasterCard Terminal City Hall Counter 1, Dec-12 Interac Terminal City Hall Counter 2, Dec-12 American Express Terminal City Hall Counter Dec-12 Terminal MacAleer Drive Dec-12 Online MasterCard On-line Police & Parks 4, Dec-12 Online Utility- Online 8, , ,599

21 Appendix C Summary of Transactions The following is a summary of transactions for the Town of Stratford & Stratford Utility Corporation for This provides a general idea of the volumes. Volumes and corresponding transactional values may vary and the variance may be material. # of trans Avg gross Transaction Card Type Gross Sales Gross Sales 1815 $346, $ $346, $128, $ $128, Interac 1006 $137, $ $137, Other/PCI TOTAL 3650 $612, $ $612,137.11

22 Appendix D The following schedule shows the transactions for the Town of Stratford & Stratford Utility Corporation for 2012 by month. Volumes and corresponding transactional values may vary and the variance may be material. Month Terminal Mode # of transac tions Gross Sales Avg gross Transaction Jan - 12 Town 20 $1, $ $ $40.00 Interac 28 $1, $ $3, $66.02 Utility 86 $22, $ $7, $ Interac 71 $10, $ $40, $ Combine 259 $44, Feb -12 Town 14 $1, $ $1, $ Interac 15 $ $30.67 Other Activity 37 $2, $70.15 Utility 269 $42, $ $16, $ Interac 72 $10, $ $70, $ Combine 496 $72,912.74

23 Mar - 12 Town 17 $1, $ $ $95.56 Interac 13 $ $32.69 Other Activity 38 $3, $83.63 Utility 22 $6, $ $2, $ Interac 31 $5, $ $15, $ Combine 99 $18, Apr - 12 Town 33 $6, $ $2, $ Interac 34 $2, $ $10, $ Utility 87 $24, $ $6, $ Interac 76 $12, $ $43, $ Combine 282 $54,350.23

24 May - 12 Town 37 $13, $ $3, $ Interac 37 $2, $ $18, $ Utility 275 $39, $ $20, $ Interac 87 $13, $ $73, $ Combine 586 $91, June - 12 Town 23 $3, $ $2, $ Interac 17 $1, $ $7, $ Utility 23 $6, $ $3, $ Interac 32 $6, $ $16, $ Combine 114 $23,655.11

25 July - 12 Town 20 $3, $ $2, $ Interac 29 $2, $79.64 PCI Security 57 $7, $ Utility 15 $4, $ $1, $ Interac 22 $4, $ $9, $ Combine 103 $17, Aug - 12 Town 29 $11, $ $1, $ Interac 16 $1, $94.38 Other Activity 55 $14, $ Utility 305 $61, $ $21, $ Interac 113 $16, $ $98, $ Combine 617 $112,933.00

26 Sept - 12 Town 16 $3, $ $1, $ Interac 16 $2, $ $7, $ Utility 77 $11, $ $3, $ Interac 38 $5, $ $19, $ Combine 181 $27, Oct - 12 Town 29 $5, $ $2, $ Interac 28 $1, $47.41 PCI Security 71 $8, $ Utility 95 $27, $ $7, $ Interac 92 $15, $ Adj/Serv Fee 225 $50, $ Combine 296 $58,973.97

27 Nov - 12 Town 14 $1, $ $1, $92.96 Interac 20 $1, $ $4, $98.21 Utility 283 $44, $ $18, $ Interac 85 $13, $ $76, $ Combine 540 $81, Dec - 12 Town 18 $ $ $ $57.00 Interac 12 $ $ $1, $45.47 Utility 8 $2, $ $1, $ Interac 22 $3, $ $6, $ Combine 77 $8, $612,137.11

28 Appendix E Schedule of Rates (Complete a Separate Schedule for the City and Town of Stratford) Please attach additional information if necessary. (Fees shall include HST) Rate MasterCard Rate Fee per Debit Card transaction Fee per American Express transaction (For City Only) Online payment rates (if different from above) Monthly Pin Pad rental fee Pin Pad purchase fee Other (please specify):