Mobile money: banking on partnership

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Mobile money: banking on partnership"

Transcription

1 20 Linklaters / Generation Next: Five pathways to TMT growth in emerging markets / Mobile money Mobile money: banking on partnership Explosive growth in mobile ownership over the last decade, combined with limited access to financial services, is fuelling rapid growth in mobile financial services (MFS) across emerging markets. In many emerging markets today there are more connected than banked people. As a result, mobile network operators (MNOs), payment processors, device vendors, independent players and financial institutions are increasingly playing a key role in the provision of basic financial services but this is only the start. By 2017, we estimate that the 876 million MFS users in the emerging markets will account for 86% of all MFS users globally, making this market worth $29.8bn to service providers. As no single player can successfully offer a full suite of mobile financial services on their own, strong partnerships are essential to establish an effective MFS ecosystem in each market. Equitable incentives and revenue sharing contracts for each MFS ecosystem player, including MNOs, banks and retailers are critical to the success of mobile money. Introduction Very limited access to bank branch and ATM networks means that the majority of emerging market consumers operate purely in the cash economy. The unbanked bear a huge cost and time burden in managing their finances. For many people in rural areas, paying their electricity bill or receiving a remittance from a relative working abroad requires a full day, including a return trip to the nearest town s bank branch, which can be 20 50km away. Sending cash is expensive and unreliable: bus or taxi drivers are the only option for many, and they often demand 10 20% commission on the amount, with few guarantees that the cash will reach its intended destination. By comparison, mobile transfers command a commission of approximately 5%. The mechanics of emerging market MFS are designed to be simple at a basic level: a user registers with a service provider for their mobile money service, and a simple SIM-based application is downloaded to their device that contains their account, which works even with most basic phones. Then they can go to an agent with cash to credit their mobile money account. From there, should a user decide to send money to someone or pay their electricity bill, they simply select an option on their phone menu. The recipient of the funds receives an SMS to advise them of the funds arrival in their account, which they can then withdraw from their local agent. The MFS provider, in partnership with a bank, does the clearing and settlement of transactions for the accounts of both end-users and individual agents. Figure 4: Mobile financial services in emerging markets: TMT market growth forecast MFS revenues in 2012 ($bn) Forecast MFS revenues in 2017 ($bn) In the context of the under-development of the banking and payments value chains in emerging economies, there is an opportunity for non-banking players to take a prominent role in the MFS market. MNOs are key new entrants, with strong brand awareness, network infrastructure and distribution capability. However, there are significant challenges to realising these opportunities for both MNOs and financial institutions. Some are risks applicable to entering new geographic or product markets, and others are specific to mobile payments, as financial institutions need to up-skill to understand the mobile space and MNOs need to understand the payment infrastructure and prudential regulatory frameworks. Other players, such as handset manufacturers with extensive retail and distribution networks, have also looked to slot into the MFS value chain, with mixed success.

2 21 $29.8bn Revenues from mobile financial services in emerging markets will be worth $29.8bn to service providers by Due to the lack of an existing payments value chain, some mobile operators with sufficient market share have been able to create effective payment networks in emerging markets with comparatively little partnering. As these operators diversify into new products, regulation catches up, and new entrants try to gain a foothold in these markets, cooperation among competitors, banks and retailers will be key to secure continued growth. Julian Cunningham-Day Telecommunications, Media and Technology Global Sector Co-leader Country focus: Indonesia Interoperability in action After market leader Kenya, Indonesia has one of the most vibrant mobile money markets in the world, with services in operation since 2007, when Telkomsel launched Tcash. Since then Indosat launched Dompetku, and XL (Axiata) launched XL Tunai services. More importantly, non-telco players have entered the market, led by Bank Andara s AndaraLink service, which is a B2B service aimed at micro-finance institutions (MFIs). Bank Andara s aim is to provide mobile payment services to the country s 50,000 credit union co-operatives and around 2,000 rural community banks. In February 2013, BlackBerry, in partnership with Monitise and Bank Permata, launched a commercial pilot of BlackBerry Messenger Money (BBM). BBM is popular in Indonesia, and BBM aims to facilitate peer-to-peer payments between BBM users who often trade goods using its messaging platform. Indonesia has more than 1 million active mobile money users currently, the majority on Telkomsel s Tcash platform. Although each player has a much larger number of registered users, activity has been low. Telkomsel s CEO recently indicated that only 6% of the 12 million customers registered for the Tcash service are active users. Lack of interoperability, combined with a fragmented mobile market, has been a key reason behind the low activity in the user base. In this context, the May 2013 announcement that Telkomsel, Indosat and XL are moving to offer interoperability, so that users of individual services can send and receive money to any service, is hugely significant. Interoperability arrangements are set to give a massive boost to an already vibrant supply side, and tap into the huge latent demand from a population where just one in five adults has a bank account. In addition, a facilitating regulatory regime led by Bank Indonesia, which brokered the interoperability agreement, is another positive factor for future market developments. This fertile context will lead to a rapid growth of mobile money adoption in the next five years, with users reaching 52 million and transaction volumes reaching $42bn, generating service revenues of almost $2bn by With the major factors that are holding back other markets addressed effectively, operational is the key risk for Indonesia in the future. While Telkomsel, Indosat, XL, BlackBerry and others now have many of the pieces necessary for success in place, they still need disciplined to ensure this fledgling market evolves to its full potential.

3 22 Linklaters / Generation Next: Five pathways to TMT growth in emerging markets / Mobile money Mobile money: banking on partnership 57% of the world s MFS users in 2017 will come from emerging Asia-Pacific regions. Table 3: Risk forecast for foreign investors Mobile money: top five emerging markets Market Key risks Risk outline Risk forecast China India Indonesia Brazil Kenya Interoperability Regulation Interoperability Interoperability Service quality Interoperability: Without a dominant bank or MNO, market share is fragmented and uptake is limited. : Managing the network of mobile money Regulation: Restrictive regulatory regimes that constrain non-banking models by requiring partnerships with banks and restricting service offering. Interoperability: Without a dominant bank or MNO, market share is fragmented and uptake is limited. : Managing the network of mobile money : Managing the network of mobile money Interoperability: Without a dominant bank or MNO, market share is fragmented and uptake is limited. : Managing the network of mobile money Service quality: Significant service outages have impacted customer confidence. Cloudy Medium risk Moderately rainy Medium to high risk Sunny Low risk Sunny Low risk Cloudy/sunny Market size and growth We forecast explosive growth in MFS over the next five years, with MFS transaction values reaching $623bn by With typical MFS commissions of up to 5% of transaction value, the market will be worth $30bn to TMT service providers by % of the world s MFS users in 2017 will come from emerging Asia-Pacific, led by China, India and Indonesia. This will be followed by Africa with 20% of MFS users, where we expect Kenya to be joined by Nigeria, South Africa and Tanzania as major MFS markets. Led by Brazil, Latin America will be the next largest region with 11% of mobile money users, followed by Eastern Europe with 7%, and the Middle East with 5% of the total MFS users. presents a significant risk across all markets, with India s financial services regulatory framework proving challenging as well as general interoperability issues across India, China and Brazil. There are currently 167 live mobile money services in the emerging markets, with another 107 announced and set to launch this year. However, we are at an embryonic stage of adoption, with only a handful of countries that can be considered established successes for mobile money services, including Kenya, Madagascar, Uganda, Paraguay, Philippines, Tanzania and Thailand. We estimate that there were only 70m active mobile money users in the emerging markets at the end of Of those, Kenya accounted for more than a fifth. Source: Ovum/Linklaters. Low to medium risk MNOs dominate the supply-side field, accounting for more than two-thirds of the current deployments, with growing

4 23 Mobile money: top five emerging markets Source: Ovum/Linklaters. All figures projected for Low risk High risk 1 2 China Brazil 4 India 148.8m $5.72bn 151.3m $5.82bn 42.2m $981m Kenya m $880m 3 Indonesia 51.8m $1.99bn competition from services led by banks (e.g. Bank Andarra in Indonesia), device vendors (RIM and, until recently, Nokia) and independent players (e.g. Wizzit in South Africa). Vendors such as Comviva, Ericsson, Fundamo, Monitise and Obopay are key providers of mobile money platform solutions to these groups. Retailers will be a critical supply-side constituent going forward, and in emerging markets many will take on the dual role of both mobile money agent (performing cash in/out and banking transactions) and accepting payments for their goods and services from end-users. Senior TMT leaders who participated in this study expect mobile money to account for 5 12% of their total revenues in five years. However, the margins on mobile money services are currently thin, and will remain lower than core telecoms services for some time. This is a result of current low transaction volumes, as well as the fact that the bulk of the revenues on payments and transfers are paid to agents as commissions. Margins will grow as transaction volumes grow, and players layer additional payment, savings, loans and insurance products on top of basic services. The biggest jump in margins will come from the reduction in cash in/cash out activity (i.e. lower agent commissions), when users become accustomed to receiving funds directly into their mobile money account, as well as paying retailers directly. Financial services providers ambitions are less defined in financial and more in strategic terms. Their objective is to ensure lower cost expansion into the currently unbanked segment, as well as removing the threat of being disintermediated from the newly emerging mobile money ecosystem. Indeed, as one financial services leader revealed: There is no money in payments for us but we need them in order to sell other higher-margin savings and loans products.

5 24 Linklaters / Generation Next: Five pathways to TMT growth in emerging markets / Mobile money Mobile money: banking on partnership Go-to-market strategies: monetising mobile money Despite tremendous untapped demand from the mass unbanked, success for service providers is far from a given. Only a small fraction of the mobile money services available today are achieving meaningful adoption. We have identified three key elements for TMT players to consider, which we believe are the keys to successful market entry and service growth: 1. Use partnerships to bridge expertise gaps: All market entrants lack the ability to offer a comprehensive mobile money service on their own. The emergence of mobile financial services has forced key players into unfamiliar waters. Telcos are learning about financial services; banks have a lot to learn about mobile devices and services; and both players are being drawn deeper into retail services. Strong collaborative partnerships are therefore essential to the success of every player. To address their inevitable expertise gaps, as well as gain critical local knowledge, telcos need the banks to provide the financial services expertise, payment clearing and settlement services and, as the service evolves, bring highermargin savings, loans and insurance product expertise. Banks need telcos communication and distribution networks, particularly in rural areas. Partnerships, however, do not come naturally to either telcos or banks, with both sectors accustomed to dominating their respective communications and banking value chains. As a global MNO leader told us: Partnership mentality is not in our DNA, and we have lots to learn in this respect. Hence there have been a number of African and Asian telco-bank partnerships that have come under pressure over issues such as customer control, revenue share and future service evolution. 2. Get localisation right and keep it simple: A key criterion when choosing a partner is whether they can bring local knowledge. This not only helps with navigating the local regulatory space but also with bringing appropriate products to market and gaining essential information on critical issues such as: local income distribution, major remittance corridors, bank network reach and effectiveness, and retail market dynamics. There is growing market acceptance that initial mobile money services have to be simple to understand. Only once users get comfortable with these foundation features, are they ready to consider more advanced payment and banking features, as illustrated in Figure Balance competitive customer fees with appropriate agent commission: An effective network of mobile money agents able to process cash in/out functions and other mobile money transactions is emerging as one of the key elements of players go-to-market strategies. Building, incentivising and managing a network of motivated agents is the foundation of customer growth until the services mature and all transactions are done with few or no cash in/out transactions, which is currently the most expensive element of the mobile money value chain. This point is still some time away for many services, and until then, as one MNO told us: It s essential to consider how you keep both the end-users and the agents happy at the same time. Setting the right level of customer fees, and the resulting cut for agent commissions, is a critical balancing act for mobile money players. Low commissions are great for users, but offer little incentive for agents, and the flipside is true for consumers, as some mobile money pioneers have discovered to their cost. For example, this lack of commission incentive led to fading interest in promoting Smart Money by agents, and Smart s service adoption began to stagnate. In late 2012 Smart Money raised its commissions in order to redress this issue. Meanwhile, Orange Ivory Coast found that fees of up to 8% kept agents very happy with potential commissions (in addition to offering healthy margins to Orange) but users considered them too high, and ultimately demand was muted until it reduced its fees.

6 25 $623bn is the predicted value of mobile financial services transactions by For financial institutions and payment processors, the penetration of mobile phone use provides an opportunity to access markets which would have been uneconomic to address, but it also means that these players are facing competition in products which they would traditionally be able to dominate. Sarah Parkhouse Partner Financial Regulation Figure 5: Mobile money product evolution strategies Evolution features Foundation features Maturity features > Merchant payments > Bank account access & transfers > International money transfers > Salary transfers > Government transfers > M-cash account > Cash in/out > Airtime top-up & transfer > Domestic P2P money transfers > Bill payments > Credit/loan origination > Savings > Insurance > Proximity (NFC) payments Customer confidence and trust Only a small fraction of the mobile money services available today are achieving meaningful adoption.

Mobile health: scaling the value chain

Mobile health: scaling the value chain 32 Linklaters / Generation Next: Five pathways to TMT growth in emerging markets / Mobile health Mobile health: scaling the value chain Mobile health is set to generate around $8.8bn of annual revenues

More information

Mobile Money in Emerging Markets

Mobile Money in Emerging Markets Brochure More information from http://www.researchandmarkets.com/reports/1808119/ Mobile Money in Emerging Markets Description: Mobile financial services are causing a significant transformation in the

More information

Mobile Money Transfer Services. Deepankar Roy, Ph.D. National Institute of Bank Management, Pune, India

Mobile Money Transfer Services. Deepankar Roy, Ph.D. National Institute of Bank Management, Pune, India Mobile Money Transfer Services Deepankar Roy, Ph.D. National Institute of Bank Management, Pune, India Outline Overview of Mobile Money Transfers Who are the Key mobile wallet vendors? Successful examples

More information

Generation Next. Five pathways to TMT growth in emerging markets. www.tmtgenerationnext.com

Generation Next. Five pathways to TMT growth in emerging markets. www.tmtgenerationnext.com Generation Next Five pathways to TMT growth in emerging markets www.tmtgenerationnext.com 2 Linklaters / Generation Next: Five pathways to TMT growth in emerging markets / Contents 3 Contents Generation

More information

Euronet USA, Inc. 17300 Chenal Parkway, Suite 200 Little Rock, AR, 72223. Tel: 1-501-218-7300 Fax: 1-501-218-7302

Euronet USA, Inc. 17300 Chenal Parkway, Suite 200 Little Rock, AR, 72223. Tel: 1-501-218-7300 Fax: 1-501-218-7302 Euronet USA, Inc. 17300 Chenal Parkway, Suite 200 Little Rock, AR, 72223 Tel: 1-501-218-7300 Fax: 1-501-218-7302 E-mail us at: mail@euronetworldwide.com Visit our Web site at www.euronetworldwide.com.

More information

Mobile Money Transfer & Remittances

Mobile Money Transfer & Remittances Mobile Money Transfer & Remittances 2 June 2010, Moscow - Mirpal Conference Mehdi Elhaoussine, Consultant, World Bank Expert Mobile Financial Services 1 Market figures Introduction 200 million people around

More information

Digital Financial Services in Indonesia Findings from the Agent Network Accelerator Research

Digital Financial Services in Indonesia Findings from the Agent Network Accelerator Research ITU Regional Standardization Forum for Asia-Pacific (Jakarta, Indonesia, 27-28 October 2015) Digital Financial Services in Indonesia Findings from the Agent Network Accelerator Research Ghiyazuddin A Mohammad

More information

SUB-SAHARAN AFRICA ERICSSON MOBILITY REPORT

SUB-SAHARAN AFRICA ERICSSON MOBILITY REPORT SUB-SAHARAN AFRICA ERICSSON MOBILITY REPORT NOVEMBER 2015 Market Overview Key figures: Sub-Saharan Africa 2015 2021 CAGR 2015 2021 Mobile subscriptions (million) 690 1,020 7% Smartphone subscriptions (million)

More information

eservglobal Investor Roadshow January, 2014

eservglobal Investor Roadshow January, 2014 eservglobal Investor Roadshow January, 2014 eservglobal is an internationally recognised, leading provider of solutions that bridge the telco and financial worlds eservglobal: at a glance Comprehensive

More information

Mobile money for the unbanked and under-banked: W3C Workshop. Vidya Chandy, VP, Product Management

Mobile money for the unbanked and under-banked: W3C Workshop. Vidya Chandy, VP, Product Management Mobile money for the unbanked and under-banked: W3C Workshop Vidya Chandy, VP, Product Management What We Heard Yesterday 2.5B unbanked coming online by 2017 - Ven 85% consumers want to share phone numbers

More information

Mobile Financial services Real cases from around the world

Mobile Financial services Real cases from around the world Mobile Financial services Real cases from around the world 1 # It s time for money to change We believe that as money goes mobile, network operators will play a significant role in the m-commerce value

More information

MTN Uganda achieves one of the most remarkable mobile money growth rates working with Fundamo Case Study: MTN Uganda

MTN Uganda achieves one of the most remarkable mobile money growth rates working with Fundamo Case Study: MTN Uganda The Enterprise Mobile Financial Services Platform MTN Uganda achieves one of the most remarkable mobile money growth rates working with Fundamo Case Study: MTN Uganda Introduction MTN Uganda s MobileMoney

More information

International Context of Branchless Banking, and Alternative Models of Agent Networks

International Context of Branchless Banking, and Alternative Models of Agent Networks International Context of Branchless Banking, and Alternative Models of Agent Networks 1. Overview of branchless banking models 2. Alternative agent models 3. Agent value proposition and G2P opportunity

More information

Mobile Money Ecosystem: What Panorama? Which Perspectives? Salle des Engrenages, 9 September 14h30-16h00

Mobile Money Ecosystem: What Panorama? Which Perspectives? Salle des Engrenages, 9 September 14h30-16h00 Session co-organised by: Tagattitude Mobile Money Ecosystem: What Panorama? Which Perspectives? Salle des Engrenages, 9 September 14h30-16h00 Speakers: Yves Eonnet, Chairman and Chief Executive Officer,

More information

Western Union Digital Ventures

Western Union Digital Ventures Western Union Digital Ventures Khalid Fellahi, Senior Vice President, Western Union Digital Barclays Emerging Payments Forum March 29, 2012 Western Union Today 2011 revenue: $5.5B C2B: 12% Other: 2% B2B:

More information

Amdocs Powers Indosat's Dompetku Mobile Financial Services to Success

Amdocs Powers Indosat's Dompetku Mobile Financial Services to Success Buyer Case Study Amdocs Powers Indosat's Dompetku Mobile Financial Services to Success Nikhil Batra Tan Hwee Xian Shiv Putcha IDC OPINION Asia/Pacific is witnessing tremendous innovation and opportunities

More information

Pyramid Research. http://www.marketresearch.com/pyamidresearch-v4002/ Publisher Sample

Pyramid Research. http://www.marketresearch.com/pyamidresearch-v4002/ Publisher Sample Pyramid Research http://www.marketresearch.com/pyamidresearch-v4002/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm EST

More information

ITU Focus Group Digital Financial Services

ITU Focus Group Digital Financial Services ITU Focus Group Digital Financial Services Vijay Mauree, Programme Coordinator, ITU Vijay.Mauree@itu.int Financial Inclusion and Digital Financial Services Financial Inclusion: Global Situation 1.6 billion

More information

Mobile Financial Services Its role in banks and in the market. January 2014

Mobile Financial Services Its role in banks and in the market. January 2014 Mobile Financial Services Its role in banks and in the market January 2014 Mobile Banking Overview What Is It About? 2 Understanding Electronic Banking There is no limit to the range of transactions and

More information

Mobile Money Market by Transaction Mode, Nature of Payment, Location, Type of Purchase, & by Industry - Global Forecast to 2019

Mobile Money Market by Transaction Mode, Nature of Payment, Location, Type of Purchase, & by Industry - Global Forecast to 2019 Brochure More information from http://www.researchandmarkets.com/reports/3150389/ Mobile Money Market by Transaction Mode, Nature of Payment, Location, Type of Purchase, & by Industry - Global Forecast

More information

Protecting the working Poor

Protecting the working Poor New Channels to Get Insurance to the Poor By Abby Gray & Sarah Bel Microinsurance Innovation Facility Microinsurance needs scale and efficiency in order to be sustainable. Insurers may be efficient, but

More information

Introduction to the similar solutions and compare with the proposed system.

Introduction to the similar solutions and compare with the proposed system. Chapter 2 Introduction to the similar solutions and compare with the proposed system. Chapter two contains the similar solutions done by others and these solutions have been compared with the automated

More information

Table 1. Active User Projections for Planned M-Banking Service

Table 1. Active User Projections for Planned M-Banking Service Market Research MARKET SIZING OVERVIEW Market sizing is traditionally defined as estimating the number of buyers of a particular product, or users of a service. Because of the relative newness of mobile

More information

GLOBAL BEST PRACTICES IN FINANCIAL INCLUSION. October 31, 2014

GLOBAL BEST PRACTICES IN FINANCIAL INCLUSION. October 31, 2014 GLOBAL BEST PRACTICES IN FINANCIAL INCLUSION October 31, 2014 Definition Financial inclusion is a measure of the proportion of individuals and firms that use financial services provided by a formal institution

More information

Egyptian Banking Institute 3 rd Annual Banking Conference Cairo, November 22-23, 2009

Egyptian Banking Institute 3 rd Annual Banking Conference Cairo, November 22-23, 2009 Product Innovation and Access to Finance Keith Jefferis Egyptian Banking Institute 3 rd Annual Banking Conference Cairo, November 22-23, 2009 Structure Banking & access to finance Challenges in banking

More information

Money Flow and Mobile Money Market Survey. Rolf Behrndt February 2014

Money Flow and Mobile Money Market Survey. Rolf Behrndt February 2014 Money Flow and Mobile Money Market Survey Rolf Behrndt February 2014 The Purpose Of A Survey This study was commissioned by the International Finance Corporation to understand the nature of DEMAND for

More information

Deploying a MNO s Mobile Banking Solution for the Microfinance Sector:

Deploying a MNO s Mobile Banking Solution for the Microfinance Sector: Deploying a MNO s Mobile Banking Solution for the Microfinance Sector: What are the Key Issues to Address? November, 26 th of 2009 Thierno SECK Director of Mobile Banking Projects, PlaNet Finance AS Glossary

More information

Point of Sale (POS) Networks for Microfinance. Africap Seminar, Nairobi April 2004

Point of Sale (POS) Networks for Microfinance. Africap Seminar, Nairobi April 2004 Point of Sale (POS) Networks for Microfinance Africap Seminar, Nairobi April 2004 Agenda 1/ Understanding the Business Case for POS Gautam Ivatury, CGAP 2/ Technology Presentations Barry Ryan, Fintech

More information

Mobile Money Transfer. International Remittance Service Providers. Author: Neil Daly May 2010

Mobile Money Transfer. International Remittance Service Providers. Author: Neil Daly May 2010 Mobile Money Transfer International Remittance Service Providers An overview of mobile International Remittance Service Provider service offerings Author: Neil Daly May 2010 Table of contents 1 An Introduction

More information

Insights from McKinsey s Asia-Pacific Payments Map

Insights from McKinsey s Asia-Pacific Payments Map 3 Insights from McKinsey s Asia-Pacific Payments Map The vast Asia-Pacific region accounts for nearly three-quarters of global payment transactions. It is only recently, however, that payments revenues

More information

Session 4: Digital Innovation: Building Blocks for Financial Inclusion. Bringing smart policies to life

Session 4: Digital Innovation: Building Blocks for Financial Inclusion. Bringing smart policies to life Session 4: Digital Innovation: Building Blocks for Financial Inclusion Challenge of Financial Inclusion Financial Inclusion: major Challenge in Tanzania Huge geographic area with challenge of connectivity

More information

The mobile phone is evolving rapidly as a channel for

The mobile phone is evolving rapidly as a channel for Payment 2.0: The Next-Generation Model Anurag Shukla, Associate Business Manager, Rajat Tyagi, Principal, and Shrirang Raddi, Engagement Manager, ing and Capital Markets, Infosys Technologies, India phones

More information

INNOVATIVE FINANCING FOR SMES

INNOVATIVE FINANCING FOR SMES INNOVATIVE FINANCING FOR SMES Channels, Tools and Techniques to Enhance SME Finance Margarete Biallas Cairo, 15 January 2015 Growth in Digital Access Significant improvements in mobile phone and technologies

More information

Findings from the Mobile Financial Services Development Report

Findings from the Mobile Financial Services Development Report CHAPTER 1.2 Findings from the Mobile Financial Services Development Report JAMES BILODEAU, World Economic Forum USA WILLIAM HOFFMAN, World Economic Forum USA SJOERD NIKKELEN, World Economic Forum USA (seconded

More information

C23: NFC Mobile Payment Ecosystem & Business Model. Jane Cloninger Director

C23: NFC Mobile Payment Ecosystem & Business Model. Jane Cloninger Director C23: NFC Mobile Payment Ecosystem & Business Model Jane Cloninger Director The mobile phone is the most successful communication device in history Global mobile subscribers (millions) 5,000 4,500 4,000

More information

Mobile phone based business models. Sundar Murthi CAB

Mobile phone based business models. Sundar Murthi CAB Mobile phone based business models Sundar Murthi CAB Session Plan Overview of mobile business Mobiles for banking Guidelines for mobile banking Technologies for mobile banking Mobile banking solutions

More information

Mobile Money Services in the EBRD Region

Mobile Money Services in the EBRD Region Mobile Money Services in the EBRD Region Overview of key findings EBRD Mobile Money Conference London, 14 th March 2013 Prepared by Andreas Rindler, BearingPoint, Head of Mobile Money Services Christian

More information

Unlocking Broadband for All:

Unlocking Broadband for All: Unlocking Broadband for All: Infrastructure Sharing for Better Connectivity SADC/CRASA Stakeholder Validation Workshop May 20-21st 2015 Infrastructure Sharing - A Key Strategy for Meeting Universal Access

More information

The Center Cannot Hold:

The Center Cannot Hold: The Center Cannot Hold: Singapore to overtake Switzerland as leading Offshore Hub by 2020 April, 2013 Offshore Centers: 2012 Private Banking Handbook The global private banking industry has AuM of $19.3

More information

DAVID YATES Executive Vice President, Alternative Channels

DAVID YATES Executive Vice President, Alternative Channels DAVID YATES Executive Vice President, Alternative Channels Welcome Céad míle fáilte Electronic Money Transfer Willkommen Benvenuti WESTERN UNION: The network and brand for moving money 1 Natural Progression

More information

THE POWER OF SOCIAL NETWORKS TO DRIVE MOBILE MONEY ADOPTION

THE POWER OF SOCIAL NETWORKS TO DRIVE MOBILE MONEY ADOPTION THE POWER OF SOCIAL NETWORKS TO DRIVE MOBILE MONEY ADOPTION This paper was commissioned by CGAP to Real Impact Analytics Public version March 2013 CGAP 2013, All Rights Reserved EXECUTIVE SUMMARY This

More information

The Cloud: building castles in the air

The Cloud: building castles in the air 26 Linklaters / Generation Next: Five pathways to TMT growth in emerging markets / The Cloud The Cloud: building castles in the air Compliance with data protection regulations is key to the widespread

More information

W3C Workshop March 2014 Position Paper: Mahindra Comviva

W3C Workshop March 2014 Position Paper: Mahindra Comviva W3C Workshop March 2014 Position Paper: Mahindra Comviva Author: Vidya Chandy, VP, Product Management Date: Feb 8th 2014 Position Paper W3C Workshop Page i Introduction to Mahindra Comviva Mahindra Comviva

More information

Working Paper An Inclusive Approach to Digital Payments Ecosystems:

Working Paper An Inclusive Approach to Digital Payments Ecosystems: BETTERTHANCASH A L L I A N C E Improving Lives Through Digital Payments Working Paper An Inclusive Approach to Digital Payments Ecosystems: Accelerating the Transition from Cash Requires an Ecosystem Approach

More information

Hyper-Personalization with MNO Subscriber Data

Hyper-Personalization with MNO Subscriber Data Hyper-Personalization with MNO Subscriber Data Approaches and Recent Trends Regarding the Use of MNO Data for Hyper-Personalization By Zach Cohen, Shahzad Zia and Carly Christian Private and public-sector

More information

Welcome to Paysec Delivering your Asia Payments

Welcome to Paysec Delivering your Asia Payments Welcome to Paysec Delivering your Asia Payments Delivering Asia We provide Payment Gateways enabling Merchants to accept debit card payments from the biggest networks in the Asian markets. We offer a

More information

MOBILE MONEY: The Kenyan Experience. Presented by: Joseph Tiampati Ole Musuni Principal Secretary Ministry of ICT Government of Kenya

MOBILE MONEY: The Kenyan Experience. Presented by: Joseph Tiampati Ole Musuni Principal Secretary Ministry of ICT Government of Kenya MOBILE MONEY: The Kenyan Experience Presented by: Joseph Tiampati Ole Musuni Principal Secretary Ministry of ICT Government of Kenya Outline 1. Evolution of Mobile Money services in Kenya 2. Growth of

More information

The credit card industry in China The rise of a national champion and challenges for the future

The credit card industry in China The rise of a national champion and challenges for the future Student Research Projects/Outputs No.040 The credit card industry in China The rise of a national champion and challenges for the future Javier L Santomá Vilaclara MBA 2009 China Europe International Business

More information

Case study: Kopo Kopo

Case study: Kopo Kopo April 2014 Case study: Kopo Kopo Adam Wills, Analyst awills@gsma.com Product summary Year Launched: 2011 Business Model: Consumer (merchant), B2B (mobile-money service provider) Targeted Device: Basic

More information

Mobile Virtual Network Operator (MVNO) basics:

Mobile Virtual Network Operator (MVNO) basics: Viewpoint Telecom Practice October 2008 Mobile Virtual Network Operator (MVNO) basics: What is behind this mobile business trend MVNOs bring the opportunity to telecom and non-telecom companies to participate

More information

Distribution Networks for M-Banking. CGAP Technology Program 28/Sep/2009

Distribution Networks for M-Banking. CGAP Technology Program 28/Sep/2009 Distribution Networks for M-Banking CGAP Technology Program 28/Sep/2009 Serving the BOP is a different game: Different customer, different product Regular Bank Customer BOP segments Stable income Purchases

More information

KENYA READY FOR TAKE OFF?

KENYA READY FOR TAKE OFF? Central Bank of Kenya KENYA READY FOR TAKE OFF? A NATIONAL CONFERENCE ON KENYA S ECONOMIC SUCCESSES, PROSPECTS AND CHALLENGES SEPTEMBER 17 18, 2013, NAIROBI, KENYA KENYA S MOBILE PHONE FINANCIAL SERVICES:

More information

Competitor or Partner?

Competitor or Partner? Manfred Schmitz, Patrick Hung Fai Ma Competitor or Partner? Equipment vendors are getting more and more involved into the telecom operators business via Managed Services Vendors are expanding their service

More information

Global Potential for Prepaid Cards. Overview of Key Markets

Global Potential for Prepaid Cards. Overview of Key Markets Global Potential for Prepaid Cards Overview of Key Markets Edgar, Dunn & Company, 2014 Introduction to Edgar, Dunn & Company Edgar, Dunn & Company, 2014 Edgar, Dunn & Company Edgar, Dunn & Company (EDC)

More information

Table of Contents TABLE OF CONTENTS

Table of Contents TABLE OF CONTENTS Content Delivery Network (CDN) Market by Solutions (Web Performance Optimization, Media Delivery, Cloud Storage and Data Security, Transparent Caching, Transcoding & Digital Rights Management and Analytics

More information

Mobile Wallet Platform. Next generation mobile wallet solution

Mobile Wallet Platform. Next generation mobile wallet solution Mobile Wallet Platform Next generation mobile wallet solution Introduction to mwallet / Mobile Wallet Mobile Wallet Account is just like a Bank Account User s money lies with the Mobile Wallet Operator

More information

Leading with Remittances: a New Retail Banking Segment

Leading with Remittances: a New Retail Banking Segment In Conversation With Leading with Remittances: a New Retail Banking Segment Gareth Lodge, Celent Neil Burton, Earthport CELENT In Conversation With Do banks really know all about remittances - or are they

More information

Business white paper Mobile payments

Business white paper Mobile payments Business white paper Mobile payments Setting standards and gaining customer loyalty Business white paper Page 2 Mobile payments With the rapid development of electronic systems and technology, the adoption

More information

Investors Presentation JANUARY 2015

Investors Presentation JANUARY 2015 Investors Presentation JANUARY 2015 GLOBAL LEADER IN SEAMLESS PAYMENT 2 Ingenico Group / Global Investors leader Presentation in seamless payment - January July 2015 2014 We provide smart, trusted and

More information

PREPAID OPENING A WORLD OF PAYMENT POSSIBILITIES

PREPAID OPENING A WORLD OF PAYMENT POSSIBILITIES PREPAID OPENING A WORLD OF PAYMENT POSSIBILITIES EXECUTIVE SUMMARY Prepaid cards have received much attention over the past years and the prepaid market is now booming and offers a world of opportunities.

More information

Deconstructing the Mobile Money Value Chain through Cloud to Create New Business Opportunities

Deconstructing the Mobile Money Value Chain through Cloud to Create New Business Opportunities White Paper IBM Global Business Deconstructing the Mobile Money Chain through Cloud to Create New Business Opportunities Alberto Jimenez, Prasanna Vanguri IBM Global Business 2 There is a reason why cloud

More information

Mobile Payments: How Can Banks Seize the Opportunity?

Mobile Payments: How Can Banks Seize the Opportunity? Financial Services the way we see it Mobile Payments: How Can Banks Seize the Opportunity? An Approach for Financial Services Institutions Contents 1 Abstract 3 2 Mobile Payments Opportunity 4 2.1 Market

More information

Indian Domestic BPO. Moving Beyond Call Centers. Abstract

Indian Domestic BPO. Moving Beyond Call Centers. Abstract Indian Domestic BPO Moving Beyond Call Centers Partha Pratim Bose, Nikhil Gupta Abstract This white paper aims at providing an overview of the existing dynamics in the Indian domestic BPO sector. The paper

More information

Excerpt Sudan Fixed Telecommunications: Low Penetration Rates Get a Boost from Broadband Internet and VoIP Services

Excerpt Sudan Fixed Telecommunications: Low Penetration Rates Get a Boost from Broadband Internet and VoIP Services Excerpt Sudan Fixed Telecommunications: Low Penetration Rates Get a Boost from Broadband Internet and VoIP Services This report is part of Pyramid Research s series of Africa & Middle East Country Intelligence

More information

Hitting the N-Mark with NFC

Hitting the N-Mark with NFC WHITEPAPER Hitting the N-Mark with NFC This whitepaper is an extract from: NFC Retail Marketing & Mobile Payments Markets, Forecasts & Strategies 2011-2016... information you can do business with Hitting

More information

AYMENTS SYSTEM COUNCIL. The Role of Banks Relative to Non-Banks in Electronic Money Operations

AYMENTS SYSTEM COUNCIL. The Role of Banks Relative to Non-Banks in Electronic Money Operations AYMENTS SYSTEM COUNCIL The Role of Banks Relative to Non-Banks in Electronic Money Operations A Paper by a Sub-committee of The Payments System Council September 2011 I Introduction Several factors have

More information

Mergers and Acquisitions Trends in the Global Property and Casualty Insurance Industry

Mergers and Acquisitions Trends in the Global Property and Casualty Insurance Industry Mergers and Acquisitions Trends in the Global Property and Casualty Insurance Industry Improving Industry Health to Bolster Global Merger Activity in 2014 NC3B-F1 January 2013 Contents Section Slide Number

More information

GLOBAL ONLINE PAYMENT METHODS: FIRST HALF 2015

GLOBAL ONLINE PAYMENT METHODS: FIRST HALF 2015 PUBLICATION DATE: JULY 2015 PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-9 TABLE OF CONTENTS I PAGE 10 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 11 METHODOLOGY I PAGE 12 RELATED REPORTS I PAGE

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Beyond vouchers: Meeting growing demand for off-net P2P transfers

Beyond vouchers: Meeting growing demand for off-net P2P transfers Beyond vouchers: Meeting growing demand for off-net P2P transfers Findings based on the State of the Industry Report ALIX MURPHY OCTOBER 2014 D E E P E R I N S I G H T S THE MMU PROGRAMME IS SUPPORTED

More information

Transformational Outsourcing Real-time Performance. Really happy customers. 1 Nokia Siemens Networks

Transformational Outsourcing Real-time Performance. Really happy customers. 1 Nokia Siemens Networks Transformational Outsourcing Real-time Performance. Really happy customers. 1 Nokia Siemens Networks The traditional telecoms model is changing Pricing and segmentation strategy Customer interaction Service

More information

Toward the Cashless Economy in Africa

Toward the Cashless Economy in Africa Toward the Cashless Economy in Africa By Garikai Matambo and Simon Schaefer (November 2013) This thought-leadership piece was compiled from content discussed at the recent Africa Frontiers Forum hosted

More information

Mobile Financial Services

Mobile Financial Services Mobile Financial Services CANTO AGM 2014 January 27, 2014 27 janvier 2014 1 Agenda MoreMagic and Oberthur Technologies International TopUp and White label The Digital Revolution The Caribbean Opportunity

More information

Catching the Technology Wave: Mobile Phone Banking and Text-a-Payment in the Philippines

Catching the Technology Wave: Mobile Phone Banking and Text-a-Payment in the Philippines Catching the Technology Wave: Mobile Phone Banking and Text-a-Payment in the Philippines John Owens Chief of Party Philippines Microenterprise Access to Banking Services (MABS) program Phone: (0632) 400-0940

More information

What Are Mobile Payments?

What Are Mobile Payments? MOBILE PAYMENTS OVERVIEW CSBS Legal Conference August 25, 2011 Cliff Stanford Alston & Bird, LLP What Are Mobile Payments? Payment transactions between two parties initiated by means of a mobile device

More information

Mobile Commerce Opportunity for Mobile Network Operators. Opportunity Overview, Case Studies and Solutions

Mobile Commerce Opportunity for Mobile Network Operators. Opportunity Overview, Case Studies and Solutions Mobile Commerce Opportunity for Mobile Network Operators Opportunity Overview, Case Studies and Solutions Agenda Industry and Market Trends SAP s Mobile Commerce Solutions What are SAP Customers Doing

More information

White Paper: Mobile Money Transfer

White Paper: Mobile Money Transfer White Paper: Mobile Money Transfer International Remittance Considerations for Mobile Network Operators February 2013 Mobile Money Transfer GSMA White Paper Summary Mobile network operators (MNOs) are

More information

Mobile financial services to emerging markets. Annual General Meeting March 2015

Mobile financial services to emerging markets. Annual General Meeting March 2015 Mobile financial services to emerging markets Annual General Meeting March 2015 Agenda Our Market Core Mobile Money business The HomeSend Joint Venture eservglobal s ambitions 2 "Other generations have

More information

Investor Presentation H1 FY2014. 30 June 2014

Investor Presentation H1 FY2014. 30 June 2014 Investor Presentation H1 FY2014 30 June 2014 eservglobal is an internationally recognised, leading provider of mobile financial solutions to emerging markets Established end-to-end technology: Distinct

More information

For personal use only

For personal use only ASX ANNOUNCEMENT 22 December 2015 Norwood Expands Markets and Payments Options Announces New Payments, Pricing and World Credit Platforms to Power Future Growth Highlights: Norwood announces comprehensive

More information

The enterprise data management report will help the market leaders/new entrants in this market in the following ways -

The enterprise data management report will help the market leaders/new entrants in this market in the following ways - Brochure More information from http://www.researchandmarkets.com/reports/3301107/ Enterprise Data Management Market by Software (Data Integration, Data Migration, Data Warehousing, Data Quality, Data Security,

More information

Strategic Roadmap Development for international education in the PTE sector

Strategic Roadmap Development for international education in the PTE sector Strategic Roadmap Development for international education in the PTE sector What are Strategic Roadmaps? Strategic Roadmaps are planning tools that identify strategic goals and pathways for growth in international

More information

XENDIT. the smart way to move money

XENDIT. the smart way to move money XENDIT the smart way to move money $200 $180? Nuneng $6 transfer fee $10 forex spread $4 in country fees Family in Indonesia Problems with current money transfer 50+ interviews to date 1 Experience Inconvenient

More information

Content and applications:

Content and applications: 14 Linklaters / Generation Next: Five pathways to TMT growth in emerging markets / Content and applications Content and applications: the big emerging appetite for data As consumers continue to seek out

More information

Spotlight on Asia-Pacific

Spotlight on Asia-Pacific Spotlight on Asia-Pacific Executive Summary & Methodology This special Mobile Mix report focuses on the Asia-Pacific (APAC) mobile device market on the Millennial Media platform. This report will highlight

More information

The Goods, the Payment and the Mobile!

The Goods, the Payment and the Mobile! WHITEPAPER The Goods, the Payment and the Mobile! This whitepaper is an extract from: Mobile Payments for Digital & Physical Goods Analysis, Markets & Vendor Strategies 2011-2015... information you can

More information

Innovations in China s e-payment Market. Bin Tang CEO YeePay btang@yeepay.com

Innovations in China s e-payment Market. Bin Tang CEO YeePay btang@yeepay.com Innovations in China s e-payment Market Bin Tang CEO YeePay btang@yeepay.com Opportunities Rise of the middle-class and consumer economy WTO entry, banking reforms, opening up of financial industry Largest

More information

Asia-Pacific Datacenter Services Market 2010 New Contenders Emerging on the Horizon

Asia-Pacific Datacenter Services Market 2010 New Contenders Emerging on the Horizon Asia-Pacific Datacenter Services Market 2010 New Contenders Emerging on the Horizon June 2012 Contents Section Slide Numbers Executive Summary 4 Market Overview 10 Australian Datacenter Services Market

More information

Executive Summary: Navigant Research Leaderboard Report: Smart City Suppliers

Executive Summary: Navigant Research Leaderboard Report: Smart City Suppliers RESEARCH REPORT Executive Summary: Navigant Research Leaderboard Report: Assessment of Strategy and Execution for 16 NOTE: This document is a free excerpt of a larger report. If you are interested in purchasing

More information

Cloud Managed Services Market by Services, by Deployment Type, by Organization Size, by Verticals, & by Regions - Global Forecast 2015-2020

Cloud Managed Services Market by Services, by Deployment Type, by Organization Size, by Verticals, & by Regions - Global Forecast 2015-2020 Brochure More information from http://www.researchandmarkets.com/reports/3262278/ Cloud Managed Services Market by Services, by Deployment Type, by Organization Size, by Verticals, & by Regions - Global

More information

Customer Mobile Payment Business Opportunities. Ramendra Sahoo. Citi

Customer Mobile Payment Business Opportunities. Ramendra Sahoo. Citi Customer Mobile Payment Business Opportunities Ramendra Sahoo Citi Disclaimer Any views or opinions presented in this presentation are solely those of the author and do not necessarily represent those

More information

PRIVATE EQUITY IN THE DEVELOPING WORLD

PRIVATE EQUITY IN THE DEVELOPING WORLD PRIVATE EQUITY IN THE DEVELOPING WORLD Aditi Kapoor, Reed Smith LLP Type: Published: Last Updated: Keywords: Legal Guide June 2012 June 2012 Private Equity, Funds, Investors This document provides general

More information

Brochure More information from http://www.researchandmarkets.com/reports/3384906/

Brochure More information from http://www.researchandmarkets.com/reports/3384906/ Brochure More information from http://www.researchandmarkets.com/reports/3384906/ Cloud Storage Market by Solutions (Primary Storage Solution, Backup Storage Solution, Cloud Storage Gateway Solution, and

More information

Partnerships in Mobile Financial Services: Factors for Success

Partnerships in Mobile Financial Services: Factors for Success IFC Advisory Services in Sub-Saharan Africa PARTNERSHIPS IN MOBILE FINANCIAL SERVICES 1 Partnerships in Mobile Financial Services: Factors for Success Mark Flaming, Aiaze Mitha, Michel Hanouch, Peter Zetterli,

More information

International Mobile Roaming

International Mobile Roaming International Mobile Roaming Dr. Antony Srzich A presentation to the WTO Symposium on International Mobile Roaming 22 March 202 What is International Mobile Roaming? Customers can seamlessly continue to

More information

Cash in and Cash Out Agents for Mobile Money in Indonesia 1 (Siti Hidayati Bank Indonesia)

Cash in and Cash Out Agents for Mobile Money in Indonesia 1 (Siti Hidayati Bank Indonesia) Cash in and Cash Out Agents for Mobile Money in Indonesia 1 (Siti Hidayati Bank Indonesia) 1. Problem The success story of mobile money in other countries such as the Philippines and Kenya has inspired

More information

Product Catalogue. Next generation mobile wallet solution

Product Catalogue. Next generation mobile wallet solution Product Catalogue Next generation mobile wallet solution xpwallet has a complete end-to-end proven mobile wallet solution ready for immediate implementation. Solution Overview Suitable for telcos, banks,

More information

Indoor mapping to gain maximum traction during the forecast period

Indoor mapping to gain maximum traction during the forecast period Brochure More information from http://www.researchandmarkets.com/reports/3515846/ Mobile Mapping Market by Segment (Location-Based Services, Location- Based Search, Indoor Mapping, 3D Mapping, Licensing

More information