There are several choices for forwarding your calls:
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1 .7 Call Forward Feature Code: PGM Description There are several choices for forwarding your calls: Direct Forward all of your calls, Busy Forward your calls when your telephone is busy. Follow Me Forward calls at your extension to the extension where you are currently working (conference room, associate s office, etc.) Follow Preset Invoke call forward at your extension so that it can be changed from another extension. No Answer Forward your calls for no answer conditions. External Forward calls transferred to your extension to a different telephone number. This feature must be enabled for your extension in database administration Forward conditions can be set as follows for each call forward type: Setup Intercom calls only. Intercom and outside line (including transferred outside lines) calls. Outside line (CO Line) calls only. Direct Call Forward. Press. The display shows: -1 Emerald ICE Deluxe Telephone User Guide
2 3. Enter the extension number to which calls are to be forwarded. 4. Press. The display shows: 5. Select the type of calls to forward. a. = outside line incoming or transferred calls 6. You hear a confirmation tone and the extension returns to idle. The Status Lamp is lit green and the display shows FWD in the middle of the bottom row. Busy Call Forward. Press. The display shows: 3. Enter the extension number to which calls are to be forwarded. 4. Press. The display shows: 5. Select desired type of calls to forward. a. = outside line incoming or transferred calls c. = intercom calls only. 6. You hear a confirmation tone and the extension returns to idle. The Status Bar is lit green and the display shows in the middle of the bottom row. Emerald ICE Deluxe Telephone User Guide -13
3 No Answer Call Forward. Press. The display shows: 3. Press. The display shows: 4. Enter the extension number to which calls are to be forwarded. 5. Press. The display shows: 6. Select the type of calls to forward. a. = outside line incoming or transferred calls 7. You hear a confirmation tone and the extension returns to idle. The Status Bar is lit green and the display shows in the middle of the bottom row. -14 Emerald ICE Deluxe Telephone User Guide
4 External Call Forward. Press. The display shows: 3. Press. The display shows: 4. Enter the telephone number (cell phone, other office, etc.) where calls are to be forwarded. 5. Press. 6. You hear a confirmation tone and the display briefly shows the telephone number where outside line transfers will be routed. The extension returns to idle, the Status Bar is lit green, and the display shows in the middle of the bottom row. Emerald ICE Deluxe Telephone User Guide -15
5 Follow Call Forward. Press. The display shows: 3. Press. The display shows: Follow Me (From Another Extension to This Extension). Press. The display shows: 3. Press. The display shows: 4. Enter the extension number where calls are to be forwarded from. 5. Press. The display shows: -16 Emerald ICE Deluxe Telephone User Guide
6 6. Select the type of calls to forward. a. = outside line incoming or transferred calls 7. The display shows: 8. Enter the password of the extension from which the calls will be forwarded. 9. Press. You hear a confirmation tone and the extension returns to idle. The display shows: Follow Me (From This Extension to Another Extension). Press. The display shows: 3. Enter the extension number from which calls will be forwarded. 4. Press. The display shows: 5. Select the type of calls to forward. a. = outside line incoming or transferred calls Emerald ICE Deluxe Telephone User Guide -17
7 6. You hear a confirmation tone and the extension returns to idle. The display shows: Delete Forward 1. Press the middle Interactive Soft Button (under the in the display).. Each active mode of forward will be displayed, e.g.: 3. If you want to delete this forward, press. Or 4. Press for other active forward settings. Operational Notes Regardless of whether the extension where calls are being forwarded is a Deluxe Telephone or single line telephone, the user at the forwarded extension will hear special Intercom Reminder tone signifying that Call Forward is activated. The Status Bar light will not light green in call forward mode if that function. External Call Forward will forward only transferred CO Line calls. -18 Emerald ICE Deluxe Telephone User Guide
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