J.D. Power Reports: One in 10 Canadian Customers Switch Auto Insurance Carriers

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "J.D. Power Reports: One in 10 Canadian Customers Switch Auto Insurance Carriers"

Transcription

1 w J.D. Power Reports: One in 10 Canadian Customers Switch Auto Carriers Belairdirect, Co-operators and The Personal Each Rank Highest In Customer Satisfaction in Their Respective Region TORONTO: 6 May 2014 One in five auto insurance customers in Canada have shopped for a new insurer in the past 12 months and 9% have switched, according to the J.D. Power 2014 Canadian Auto Satisfaction Study SM released today. Ultimately, each insurance company conquests less than an average of 1 percent of customers shopping for a new insurance policy. Brand awareness limits most carriers ability to attract shoppers, as they typically limit their search to an average of only 1.5 quotes. Even the largest national insurance companies have limited awareness, said Jeremy Bowler, senior director of the insurance practice at J.D. Power. Some of the big carriers may be well-known in one city or province, but have little or no awareness outside of that market. To grow their business, they need to build brand awareness, which traditionally requires significant advertising investment. Once an insurer wins a new customer, every touch point they have with that customer is crucial and can be the difference between a loyal customer and a defector. Study findings show that the three most critical touch points are the annual or semi-annual renewal notice; when a customer contacts their insurer for nonclaims-related reasons (62% of customers have contacted their insurer either directly or through an agent in the past 12 months regarding a non-claim-related issue); and when a customer files a claim (12% of customers filed an auto claim in the past year). KEY FINDINGS Price, historically a key differentiator among insurance companies, is having less impact on overall customer satisfaction. Price satisfaction is highest in Quebec, primarily because the government insures against injuries to people, thus bodily injury coverage is not required for vehicle owners, keeping premiums lower than in other provinces. In Ontario, auto insurance is regulated by the Financial Services Commission of Ontario, which in 2013 implemented its Auto Cost and Rate Reduction Strategy, contributing to an increase in price satisfaction of 6 points (on a 1,000- point scale). The average growth rate among all insurers included in the study is 4 percent. The largest growth rate is 24 percent, while the largest attrition rate is 11 percent. Across the three provinces in the study, overall customer satisfaction drops to 758 in 2014 from 766 in Declines in satisfaction with claims (-29 points), interaction (-13) and billing and payment (-12) account for the majority of the year-over-year drop. Price is the only factor in which satisfaction improves. The study, now in its seventh year, measures insurance customer experiences with their primary auto insurer in Canada. Customer satisfaction is measured across five factors (in order of importance): (Page 1 of 2)

2 interaction; price; policy offerings; billing and payment; and claims. Insurers are ranked in three provinces: Ontario, Alberta and Quebec. Regional Rankings Customer satisfaction in Alberta averages 744, down 3 points from from Co-operators ranks highest in customer satisfaction in Alberta with a score of 782. Alberta Motor Association ranks second (770), followed by Johnson (754). Customer satisfaction in Ontario averages 749, down 7 points from Belairdirect (784) ranks highest in Ontario, followed by CAA Company (778) and State Farm (773). Customer satisfaction in Quebec improves 2 points in 2014 to 804. In Quebec, The Personal ranks highest for a second consecutive year, with a score of 837. La Capitale ranks second (821) and Desjardins General (805) third. The 2014 Canadian Auto Satisfaction Study is based on responses from nearly 9,910 auto insurance policyholders. The study was fielded in January and February Media Relations Contacts Gal Wilder; Cohn & Wolfe; Toronto, Canada; (647) ; Beth Daniher; Cohn & Wolfe; Toronto, Canada; (647) ; John Tews; J.D. Power; Troy, Mich.; ; About J.D. Power and Advertising/Promotional Rules About McGraw Hill Financial # # # (Page 2 of 2) NOTE: Three charts follow.

3 2014 Canadian Auto Satisfaction Study SM Alberta Co-operators 782 Alberta Motor Association 770 Johnson 754 Aviva 745 Alberta Average 744 Intact 740 TD 734 Wawanesa 734 Note: Included in the study but not ranked due to sample size are Allstate, Canadian Direct, Dominion of Canada, Economical, RBC and State Farm. Source: J.D. Power 2014 Canadian Auto Satisfaction Study SM

4 2014 Canadian Auto Satisfaction Study SM Ontario Belairdirect CAA Company State Farm Grey Power Co-operators Allstate Dominion of Canada Johnson The Personal Ontario Average Desjardins General Gore Mutual Intact RBC Economical TD Aviva Wawanesa RSA Note: Included in the study but not ranked due to sample size are Primmum and Zenith. Source: J.D. Power 2014 Canadian Auto Satisfaction Study SM

5 2014 Canadian Auto Satisfaction Study SM Quebec The Personal 837 La Capitale 821 Desjardins General 805 Quebec Average 804 Intact 801 Industrial Alliance 800 Belairdirect 798 Aviva 794 L'Union Canadienne 793 National Bank 778 TD 777 Note: Included in the study but not ranked due to sample size are Allstate, Promutuel, SSQ General and Wawanesa. Source: J.D. Power 2014 Canadian Auto Satisfaction Study SM

J.D. Power Reports: Homeowners in Canada Filing More Insurance Claims for Storm Damage, While Satisfaction with Insurance Providers Improves

J.D. Power Reports: Homeowners in Canada Filing More Insurance Claims for Storm Damage, While Satisfaction with Insurance Providers Improves w J.D. Power Reports: Homeowners in Canada Filing More Insurance Claims for Storm Damage, While Satisfaction with Insurance Providers Improves BCAA, The Personal and SSQ General Each Rank Highest In Home

More information

J.D. Power Reports: Auto Insurers Continue to Miss the Mark to Improve the Customer Experience in Canada

J.D. Power Reports: Auto Insurers Continue to Miss the Mark to Improve the Customer Experience in Canada w J.D. Power Reports: Auto Insurers Continue to Miss the Mark to Improve the Customer Experience in Canada The Co-operators, and The Personal Each Rank Highest in Customer Satisfaction In Their Respective

More information

J.D. Power Reports: Home Insurance Industry Not Meeting Gen Y Expectations for Customer Interaction

J.D. Power Reports: Home Insurance Industry Not Meeting Gen Y Expectations for Customer Interaction w J.D. Power Reports: Home Insurance Industry Not Meeting Gen Y Expectations for Customer Interaction BCAA, The Co-operators and The Personal All Rank Highest In Home Insurance Satisfaction in Their Respective

More information

Customer Satisfaction with Insurance Providers by Segment, 2010 vs. 2009 (based on a 1,000-point scale) in 2010

Customer Satisfaction with Insurance Providers by Segment, 2010 vs. 2009 (based on a 1,000-point scale) in 2010 J.D. Power and Associates Reports: Despite Widespread Premium Increases, Customer Satisfaction with Auto Insurance Providers in Canada Improves from 2009 Grey Power and Intact Insurance Each Rank Highest

More information

Satisfaction with Auto Insurance in Canada Improves For the First Time in Five Years, says J.D. Power Study

Satisfaction with Auto Insurance in Canada Improves For the First Time in Five Years, says J.D. Power Study Satisfaction with Auto Insurance in Canada Improves For the First Time in Five Years, says J.D. Power Study The Co-operators Ranks Highest in Customer Satisfaction in Three Regions, The Personal Ranks

More information

Shifting Landscape in Canadian Insurance Distribution

Shifting Landscape in Canadian Insurance Distribution Shifting Landscape in Canadian Insurance Distribution Prepared for: 2011 KPMG Insurance Issues Conference November, 2011 Lubo Li Senior Director J.D. Power and Associates Changes in Insurance Distribution

More information

J.D. Power and Associates Reports: Dealer Financing Satisfaction with Banks in Canada Increases As Captive Share of Auto Financing Business Declines

J.D. Power and Associates Reports: Dealer Financing Satisfaction with Banks in Canada Increases As Captive Share of Auto Financing Business Declines J.D. Power and Associates Reports: Dealer Financing Satisfaction with Banks in Canada Increases As Captive Share of Auto Financing Business Declines Mercedes-Benz Financial Ranks Highest in Dealer Satisfaction

More information

J.D. Power Reports: Canadian Wireless Network Performance: No Service, No Satisfaction

J.D. Power Reports: Canadian Wireless Network Performance: No Service, No Satisfaction Kw J.D. Power Reports: Canadian Wireless Network Performance: No Service, No Satisfaction and Tie for Highest Rank in the Ontario Region; SaskTel Ranks Highest in the West Region; and Videotron Ranks Highest

More information

Auto Insurance in Ontario, Alberta, Nova Scotia, and Newfoundland & Labrador

Auto Insurance in Ontario, Alberta, Nova Scotia, and Newfoundland & Labrador Auto Insurance in Ontario, Alberta, Nova Scotia, and Newfoundland & Labrador A Market and Regulatory Update September 17, 2015 Ryan Stein, CIP Director of Policy Ontario (1/13) Direct Written Premium (DWP)

More information

J.D. Power Reports: Auto Insurance Satisfaction Reaches All-Time High, Fewer and Smaller Premium Increases Cited

J.D. Power Reports: Auto Insurance Satisfaction Reaches All-Time High, Fewer and Smaller Premium Increases Cited w J.D. Power Reports: Auto Insurance Satisfaction Reaches All-Time High, Fewer and Smaller Premium Increases Cited Auto-Owners Insurance, and Each Rank Highest in Two of the 11 Regions WESTLAKE VILLAGE,

More information

Leveraging your competitive edge in the interactive field. www. Search Engines. Social Media. Web. Mobility. Auto Insurance

Leveraging your competitive edge in the interactive field. www. Search Engines. Social Media. Web. Mobility. Auto Insurance 2012 Leveraging your competitive edge in the interactive field. www Web Mobility Social Media Search Engines Auto Insurance The new playing field, interactivity We often hear these days about a 2nd era

More information

CANADIAN INTER-COMPANY ARBITRATION AGREEMENT

CANADIAN INTER-COMPANY ARBITRATION AGREEMENT A ACE INA Insurance Aetna Casualty & Surety Co. of Canada (now Travelers Insurance Company of Canada) Aegon Insurance Company (U.K.) Limited Affiliated FM Insurance Company Alberta Motor Association Ins.

More information

J.D. Power Reports: Auto Insurance Customer Satisfaction Declines Compared with 2012 Primarily Due to Higher Rates

J.D. Power Reports: Auto Insurance Customer Satisfaction Declines Compared with 2012 Primarily Due to Higher Rates Reports: Auto Insurance Customer Satisfaction Declines Compared with 2012 Primarily Due to Higher Rates Insurers Achieve Higher Satisfaction Scores When They Discuss Rate Increases with Customers Prior

More information

CANADIAN INTER-COMPANY ARBITRATION AGREEMENT

CANADIAN INTER-COMPANY ARBITRATION AGREEMENT A ACE INA Insurance Aetna Casualty & Surety Co. of Canada (Travelers Insurance Company of Canada as of May 1, 2012) Aegon Insurance Company (U.K.) Limited Affiliated FM Insurance Company Alberta Motor

More information

J.D. Power and Associates Reports: Auto Insurance Customer Satisfaction Reaches an All-Time High, Driven by Satisfaction with Policy Offerings

J.D. Power and Associates Reports: Auto Insurance Customer Satisfaction Reaches an All-Time High, Driven by Satisfaction with Policy Offerings J.D. Power and Associates Reports: Auto Insurance Customer Satisfaction Reaches an All-Time High, Driven by Satisfaction with Policy Offerings Customers Tolerate Rate Hikes When Notified in Advance and

More information

J.D. Power Reports: Gen Y Least Satisfied among Generational Segments with Homeowners and Renters Insurance

J.D. Power Reports: Gen Y Least Satisfied among Generational Segments with Homeowners and Renters Insurance J.D. Power Reports: Gen Y Least Satisfied among Generational Segments with Homeowners and Renters Insurance Amica Mutual Ranks Highest in Homeowners Insurance Customer Satisfaction; GEICO Ranks Highest

More information

VOTING AT ANNUAL GENERAL MEETING

VOTING AT ANNUAL GENERAL MEETING VOTING AT ANNUAL GENERAL MEETING ONTARIO VOTING BY MEMBERS AT AN ANNUAL GENERAL OR SPECIAL MEETING, OR BY MAIL, SHALL BE BASED ON THE MEMBER S TOTAL VOLUME OF VOLUNTARY AUTOMOBILE DIRECT WRITTEN PREMIUM

More information

J.D. Power Asia Pacific Reports: Price Hikes Spark Sharp Decline in Customer Satisfaction with Auto Insurance Providers

J.D. Power Asia Pacific Reports: Price Hikes Spark Sharp Decline in Customer Satisfaction with Auto Insurance Providers Reports: Price Hikes Spark Sharp Decline in Customer Satisfaction with Auto Insurance Providers AIU Insurance Company and Saison Automobile & Fire Insurance Rank Highest in Their Respective Segments in

More information

1 Sub-prime retail credit is included in the study, but is not eligible for an award.

1 Sub-prime retail credit is included in the study, but is not eligible for an award. J.D. Power Reports: Overall Satisfaction with Dealer Financing Increases Significantly; Lenders Strong Support Continues to Fuel Auto Industry s Sales Increases BMW Financial Services Ranks Highest in

More information

Automobile Insurance Third Party Liability Bodily Injury Closed Claim Study in Ontario

Automobile Insurance Third Party Liability Bodily Injury Closed Claim Study in Ontario Automobile Insurance Third Party Liability Bodily Injury Closed Claim Study in Ontario August 13, 2014 Contents Introduction... 2 Reliances and Limitations... 2 Selected Observations... 3 Data... 5 Claim

More information

State Farm and GEICO Case Studies: Using Segmentation to Uncover Profitable Customer Retention Opportunities

State Farm and GEICO Case Studies: Using Segmentation to Uncover Profitable Customer Retention Opportunities and Case Studies: Using Segmentation to Uncover Profitable Customer Retention Opportunities A Management Discussion Based on the 2009 Personal Insurance Retention Analysis SM Financial Services and Insurance

More information

About The McGraw-Hill Companies J.D. Power and Associates Media Relations Contacts:

About The McGraw-Hill Companies J.D. Power and Associates Media Relations Contacts: J.D. Power and Associates Reports: Brookfield Homes, Innovations by Jayman and Sterling Homes Achieve Builder of Excellence Distinctions in the Calgary Single-Family Home Market WESTLAKE VILLAGE, Calif.:

More information

New Brunswick Insurance Board 2011 Annual Report

New Brunswick Insurance Board 2011 Annual Report ANNUAL REPORT 2011 March 1, 2012 The Honourable Marie-Claude Blais, Q.C. Minister of Justice and Consumer Affairs Province of New Brunswick PO Box 6000 Fredericton, NB E3B 5H1 Dear Minister: On behalf

More information

J.D. Power Reports: Customer Satisfaction Is High among Internet Customers Who Upgrade to Premium Speed Offerings To Boost Performance

J.D. Power Reports: Customer Satisfaction Is High among Internet Customers Who Upgrade to Premium Speed Offerings To Boost Performance w J.D. Power Reports: Customer Satisfaction Is High among Internet Customers Who Upgrade to Premium Speed Offerings To Boost Performance Ranks Highest in Customer Satisfaction in the East, West and South

More information

AUTO HOME BUSINESS RECREATIONAL VEHICLE INSURANCE. The right fit of savings, exclusive group rates and customized coverage. The right fit.

AUTO HOME BUSINESS RECREATIONAL VEHICLE INSURANCE. The right fit of savings, exclusive group rates and customized coverage. The right fit. AUTO HOME BUSINESS RECREATIONAL VEHICLE INSURANCE The right fit of savings, exclusive group rates and customized coverage The right fit. Home SAVINGS AND EXCLUSIVE GROUP RATES Savings on your home, auto

More information

J.D. Power Reports: Satisfaction Rebounds for Gas Utility Companies Driven by Proactive Communication

J.D. Power Reports: Satisfaction Rebounds for Gas Utility Companies Driven by Proactive Communication w J.D. Power Reports: Satisfaction Rebounds for Gas Utility Companies Driven by Proactive Communication MidAmerican Energy; Oklahoma Natural Gas; Southern California Gas Company; and Washington Gas Rank

More information

Auto-Owners Insurance and State Farm Each Rank Highest in Two of 11 Regions

Auto-Owners Insurance and State Farm Each Rank Highest in Two of 11 Regions w Reports: Improved Interactions Drive Gen Y Increase in Auto Insurance Satisfaction Auto-Owners Insurance and Each Rank Highest in Two of 11 Regions WESTLAKE VILLAGE, Calif.: 19 June 2015 Gen Y 1 customers

More information

Returns on Equity for Automobile Insurance Companies in Ontario. Prepared for the Ontario Trial Lawyers Association

Returns on Equity for Automobile Insurance Companies in Ontario. Prepared for the Ontario Trial Lawyers Association Returns on Equity for Automobile Insurance Companies in Ontario Prepared for the Ontario Trial Lawyers Association Dr. Fred Lazar Associate Professor, Economics Schulich School of Business and Faculty

More information

Preparing for the Hard Market in Personal Auto Insurance

Preparing for the Hard Market in Personal Auto Insurance Preparing for the Hard Market in Personal Auto Insurance A Management Discussion Based on the 2009 National Auto Insurance Study SM Financial Services and Insurance Research Group August 2009 A Global

More information

J.D. Power Reports: Concerns about Not Having Enough Health Coverage Drive Down Member Satisfaction

J.D. Power Reports: Concerns about Not Having Enough Health Coverage Drive Down Member Satisfaction w J.D. Power Reports: Concerns about Not Having Enough Health Coverage Drive Down Member Satisfaction WESTLAKE VILLAGE, Calif.: 10 March 2014 While health insurance companies are introducing themselves

More information

March 28, 2015. Mr. Speaker,

March 28, 2015. Mr. Speaker, March 28, 2015 The Honorable Chris Collins Speaker of the Legislative Assembly of New Brunswick Legislative Assembly Building P.O. Box 6000 Fredericton, NB E3B 5H1 Mr. Speaker, Pursuant of subsection 10

More information

Telstra has the Fewest Problems Overall in Network Quality Performance

Telstra has the Fewest Problems Overall in Network Quality Performance J.D. Power and Associates Reports: The Gap in Network Quality Performance among Wireless Carriers Narrows as Expansion of 4G Technology Continues to Increase across the Country Telstra has the Fewest Problems

More information

Alberta Automobile Insurance Rate Board 2013 Annual Report. For the Year Ended December 31, 2013

Alberta Automobile Insurance Rate Board 2013 Annual Report. For the Year Ended December 31, 2013 Alberta Automobile Insurance Rate Board 2013 Annual Report For the Year Ended December 31, 2013 2 0 13 Automobile Insurance Rate Board 2013 Annual Report For the Year Ended December 31, 2013 LETTER OF

More information

Canadian Property & Casualty Insurance Market Briefing

Canadian Property & Casualty Insurance Market Briefing A.M. Best Company s Canadian Property & Casualty Insurance Market Briefing Jackie Lentz Senior Financial Analyst Joel Silverthorn Senior Financial Analyst 24 September 2015 Disclaimer AM Best Company (AMB)

More information

Alberta Automobile Insurance Rate Board 2014 Annual Report. For the Year Ended December 31, 2014

Alberta Automobile Insurance Rate Board 2014 Annual Report. For the Year Ended December 31, 2014 Alberta Automobile Insurance Rate Board 2014 Annual Report For the Year Ended December 31, 2014 2 0 1 4 Automobile Insurance Rate Board 2014 Annual Report For the Year Ended December 31, 2014 LETTER OF

More information

Facing Cost-Sensitive Shoppers, Health Plan Providers Must Demonstrate Value

Facing Cost-Sensitive Shoppers, Health Plan Providers Must Demonstrate Value w Reports: Health Insurance Marketplace Exchange Enrollment Satisfaction Improves Significantly in Second Year Facing Cost-Sensitive Shoppers, Health Plan Providers Must Demonstrate Value WESTLAKE VILLAGE,

More information

About J.D. Power and Advertising/Promotional Rules www.jdpower.com/about-us/press-release-info About McGraw Hill Financial www.mhfi.

About J.D. Power and Advertising/Promotional Rules www.jdpower.com/about-us/press-release-info About McGraw Hill Financial www.mhfi. Reports: Performance and Reliability Problems Decline in Both Residential TV and Internet Services; Quality and Connection Speeds Continue to Improve WESTLAKE VILLAGE, Calif: 25 September 2014 The number

More information

Voluntary Benefits: Is there a Canadian Story?

Voluntary Benefits: Is there a Canadian Story? Voluntary Benefits: Is there a Canadian Story? LIMRA Group & Worksite Benefits Conference September 2013 All information supplied in this presentation is owned by and is 2013, Eastbridge Consulting Group,

More information

CLASS REVIEW. www.lloyds.com/classreview. 2012 Canadian direct market vs. Lloyd's Canada. December 2013

CLASS REVIEW. www.lloyds.com/classreview. 2012 Canadian direct market vs. Lloyd's Canada. December 2013 CLASS REVIEW 2012 Canadian direct market vs. Lloyd's Canada December 2013 www.lloyds.com/classreview 1 Key Contacts Filip Wuebbeler, International Markets, Market Intelligence Telephone: 020 7327 6209

More information

CADRI Submission: Government of British Columbia Review of the Financial Institutions Act

CADRI Submission: Government of British Columbia Review of the Financial Institutions Act September 16, 2015 CADRI Submission: Government of British Columbia Review of the Financial Institutions Act INTRODUCTION The Canadian Association of Direct Relationship Insurers (CADRI) is pleased to

More information

J.D. Power Reports: Strong Network Quality Performance Is Key to Higher Customer Retention for Wireless Carriers

J.D. Power Reports: Strong Network Quality Performance Is Key to Higher Customer Retention for Wireless Carriers Kw J.D. Power Reports: Strong Network Quality Performance Is Key to Higher Customer Retention for Wireless Carriers Ranks Highest in Wireless Network Quality Performance in All Six Regions WESTLAKE VILLAGE,

More information

J.D. Power Asia Pacific Reports: Customer Retention Improves as Satisfaction with Claims Handling Increases

J.D. Power Asia Pacific Reports: Customer Retention Improves as Satisfaction with Claims Handling Increases J.D. Power Asia Pacific Reports: Customer Retention Improves as Satisfaction with Claims Handling Increases Sony Life Insurance Ranks Highest in Customer Satisfaction With both Life Support Insurance and

More information

(old thread: http://www.gtamotorcycle.com/vbforum...ead.php?t=1052)

(old thread: http://www.gtamotorcycle.com/vbforum...ead.php?t=1052) Bike Friendly Ontario Insurance People [2008 edition!] Last Updates: Jan 04/2008 - Started new thread for 2008! Jan 16/2008 - Verified contact updates. Preamble: This list was started in 2002 when I got

More information

J.D. Power Asia Pacific Reports: Insurance Agents Are Becoming the Main Purchase Channel for Obtaining Medical Benefit Insurance

J.D. Power Asia Pacific Reports: Insurance Agents Are Becoming the Main Purchase Channel for Obtaining Medical Benefit Insurance J.D. Power Asia Pacific Reports: Insurance Agents Are Becoming the Main Purchase Channel for Obtaining Medical Benefit Insurance The Prudential Life Insurance Ranks Highest in Satisfaction with the Purchasing

More information

Dissatisfaction with Auto Insurance

Dissatisfaction with Auto Insurance Dissatisfaction with Auto Insurance Results Of A Public Opinion Poll On Auto Insurance November 5, 2003 Methodology Nationally representative survey of 1,017 Canadian adults, aged 1 and over. Conducted

More information

A look back at the year that ended December 31, 2013. Superintendent of Insurance 2013. Annual. Business Report

A look back at the year that ended December 31, 2013. Superintendent of Insurance 2013. Annual. Business Report A look back at the year that ended December 31, 2013. Superintendent of Insurance 2013 Annual Business Report Superintendent of Insurance Alberta Treasury Board and Finance Room 402, 9515 107 Street, NW

More information

Canadian Association of Direct Insurers (CADRI) Submission

Canadian Association of Direct Insurers (CADRI) Submission June 5, 2015 Expert Advisory Panel Ministry of Finance Financial Institutions Policy Branch Frost Building North, Room 424 95 Grosvenor Street, 4 th Floor Toronto, Ontario M7A 1Z1 Canadian Association

More information

Verizon Wireless Ranks Highest in Wireless Network Quality Performance in Five Regions; AT&T Ranks Highest in One Region

Verizon Wireless Ranks Highest in Wireless Network Quality Performance in Five Regions; AT&T Ranks Highest in One Region Reports: Tablet and Mobile Broadband Devices Generate Increased Data Quality Issues as Usage Patterns and Customer Expectations Impact Problem Incidence Ranks Highest in Wireless Network Quality Performance

More information

Atlantic Provinces 71 COMMUNITIES

Atlantic Provinces 71 COMMUNITIES NATIONAL STUDY OF AUTOMOBILE INSURANCE RATES Third Release Atlantic Provinces 71 COMMUNITIES vs. British Columbia, Alberta Saskatchewan, Manitoba & Ontario 3,985,162 Auto Insurance Rates Compared October

More information

an economic impact and future growth study of Ontario s high-value insurance sector

an economic impact and future growth study of Ontario s high-value insurance sector an economic impact and future growth study of Ontario s high-value insurance sector over 300 firms firms with less than 10% employment growth projected over next 3 years firms with more than 10% employment

More information

SUBMISSION TO THE ALBERTA AUTOMOBILE INSURANCE RATE BOARD PUBLIC HEARING AUGUST 2014

SUBMISSION TO THE ALBERTA AUTOMOBILE INSURANCE RATE BOARD PUBLIC HEARING AUGUST 2014 SUBMISSION TO THE ALBERTA AUTOMOBILE INSURANCE RATE BOARD PUBLIC HEARING AUGUST 2014 TABLE OF CONTENTS PREAMBLE INTRODUCTION REVIEW OF PREMIUM LEVEL FOR BASIC COVERAGE I. Loss trends II. Causes for increasing

More information

J.D. Power and Associates Reports: Overall Wireless Network Problem Rates Differ Considerably Based on Type of Usage Activity

J.D. Power and Associates Reports: Overall Wireless Network Problem Rates Differ Considerably Based on Type of Usage Activity Reports: Overall Wireless Network Problem Rates Differ Considerably Based on Type of Usage Activity Ranks Highest in Wireless Network Quality Performance in Five Regions WESTLAKE VILLAGE, Calif.: 25 August

More information

J.D. Power Asia Pacific Reports: Improved Customer Satisfaction with Direct-Type Insurers Has Not Led to Increased Loyalty

J.D. Power Asia Pacific Reports: Improved Customer Satisfaction with Direct-Type Insurers Has Not Led to Increased Loyalty Reports: Improved Customer Satisfaction with Direct-Type Insurers Has Not Led to Increased Loyalty AIU Insurance Company and Saison Automobile and Fire Insurance Rank Highest in Their Respective Segments

More information

J.D. Power Reports: Satisfaction with Retail Electricity Providers Improves Dramatically from Last Year

J.D. Power Reports: Satisfaction with Retail Electricity Providers Improves Dramatically from Last Year Reports: Satisfaction with Retail Electricity Providers Improves Dramatically from Last Year Satisfaction with Retail Electric Providers Is Highest in Texas and Pennsylvania WESTLAKE VILLAGE, Calif.: 13

More information

June 6, 2012. Dear Mr. Howell:

June 6, 2012. Dear Mr. Howell: June 6, 2012 Mr. Philip Howell Chief Executive Officer and Superintendent, Financial Services Financial Services Commission of Ontario 5160 Yonge Street, Box 85 Toronto, Ontario M2N 6L9 Dear Mr. Howell:

More information

2006 Annual Report New Brunswick Insurance Board. March 1, 2007

2006 Annual Report New Brunswick Insurance Board. March 1, 2007 March 1, 2007 The Honourable Thomas J. Burke, Q.C. Minister of Justice and Consumer Affairs Province of New Brunswick PO Box 6000 Fredericton, NB E3B 5H1 Dear Minister: On behalf of the Members of the

More information

New Data Sources & Auto Insurance Shopping Greg Flemming Lightspeed Research Financial Services Group

New Data Sources & Auto Insurance Shopping Greg Flemming Lightspeed Research Financial Services Group New Data Sources & Auto Insurance Shopping Greg Flemming Lightspeed Research Financial Services Group Car Shopping Isn t What It Used To Be... And Neither is Shopping for Auto Insurance Insurers are not

More information

You ve earned it. George Brown College Alumni Home and Auto Insurance Plan

You ve earned it. George Brown College Alumni Home and Auto Insurance Plan You ve earned it. George Brown College Alumni Home and Auto Insurance Plan Your alumni advantage We know you ve worked hard to get where you are today, and we re proud of our George Brown College alumni.

More information

Improved Network Performance and Reliability Drive Satisfaction With Residential TV and ISP Providers, as More Households Connect Digitally

Improved Network Performance and Reliability Drive Satisfaction With Residential TV and ISP Providers, as More Households Connect Digitally Improved Network Performance and Reliability Drive Satisfaction With Residential TV and ISP Providers, as More Households Connect Digitally WESTLAKE VILLAGE, Calif: 24 September 2015 Scores for network

More information

Presented to the. Board of Commissioners of Public Utilities MELOCHE MONNEX COMMENTS ON

Presented to the. Board of Commissioners of Public Utilities MELOCHE MONNEX COMMENTS ON MELOCHE MONNEX COMMENTS ON THE REVIEW OF AUTOMOBILE INSURANCE IN NEWFOUNDLAND AND LABRADOR Presented to the Board of Commissioners of Public Utilities February 2005 TABLE OF CONTENT PREAMBLE... 3 INTRODUCTION...

More information

Faculty of Environment University of Waterloo

Faculty of Environment University of Waterloo Dr. Blair Feltmate bfeltmat@uwaterloo.ca Dr. Jason Thistlethwaite jasonthistlethwaite@me.com Faculty of Environment University of Waterloo Executive Summary In 2013/14, a two-phase process (initiated

More information

Mass Auto Category Placement Rule

Mass Auto Category Placement Rule Mass Auto Category Placement Rule Placement Variables ƒ Prior Insurance ƒ Years with Massachusetts Homeland Insurance Company or the Prior Carrier ƒ Quote Date ƒ Lapse in Insurance Coverage in the last

More information

Income Protection. Pillar Series

Income Protection. Pillar Series Pillar Series Income Protection La Capitale: a leader in the insurance and financial services industry La Capitale Financial Security is a member company of the La Capitale Financial Group. La Capitale

More information

Winning Share and Customer Loyalty in Auto Insurance

Winning Share and Customer Loyalty in Auto Insurance Financial Services Practice Winning Share and Customer Loyalty in Auto Insurance Insights from McKinsey s 2012 Auto Insurance Customer Insights Research Winning Share and Customer Loyalty in Auto Insurance

More information

A look back at the year that ended December 31, 2014. Superintendent of Insurance 2014. Annual. Business Report

A look back at the year that ended December 31, 2014. Superintendent of Insurance 2014. Annual. Business Report A look back at the year that ended December 31, 2014. Superintendent of Insurance 2014 Annual Business Report Superintendent of Insurance Alberta Treasury Board and Finance Room 402, 9515 107 Street, NW

More information

High Ranking Brands Differentiate with Key Performance Indicators to Drive Satisfaction

High Ranking Brands Differentiate with Key Performance Indicators to Drive Satisfaction w J.D. Power Reports: Bosch, and Rank Highest in Customer Satisfaction In Multiple Laundry and Kitchen Segments High Ranking Brands Differentiate with Key Performance Indicators to Drive Satisfaction WESTLAKE

More information

CADRI HOMEOWNER PROPERTY INSURANCE SURVEY REPORT

CADRI HOMEOWNER PROPERTY INSURANCE SURVEY REPORT CADRI HOMEOWNER PROPERTY INSURANCE SURVEY REPORT NOVEMBER 2015 1 INTRODUCTION The Canadian Association of Direct Relationship Insurers (CADRI) is a trade association representing insurance companies who

More information

Mapping the mutuals and co-operative insurance movement in the Ontario and Canadian context: challenges and opportunities for the social economy

Mapping the mutuals and co-operative insurance movement in the Ontario and Canadian context: challenges and opportunities for the social economy Mapping the mutuals and co-operative insurance movement in the Ontario and Canadian context: challenges and opportunities for the social economy Project #31 Supervisor: Jack Quarter Community Partners:

More information

Consistent Results Across Most of The Board

Consistent Results Across Most of The Board Canadian Health Care Trend Survey Results 2015 Consistent Results Across Most of The Board Our 2015 Health Care Trend Survey demonstrates that drug, health and dental cost trend factors have remained consistent

More information

ANNUAL REPORT 2 0 1 3

ANNUAL REPORT 2 0 1 3 ANNUAL REPORT 2013 March 1, 2014 The Honourable Troy Lifford Minister of Justice Province of New Brunswick PO Box 6000 Fredericton, NB E3B 5H1 Dear Minister: On behalf of the Members of the New Brunswick

More information

J.D. Power Reports: Electric Utilities Achieve Highest Level of Business Customer Satisfaction since 2009

J.D. Power Reports: Electric Utilities Achieve Highest Level of Business Customer Satisfaction since 2009 w J.D. Power Reports: Electric Utilities Achieve Highest Level of Business Customer Satisfaction since 2009 Satisfaction Improves for More than 80 Percent of Utilities for Second Consecutive Year WESTLAKE

More information

insurance bulletin Canadian insurance regulators provide recommendations on electronic commerce introduction June 2013

insurance bulletin Canadian insurance regulators provide recommendations on electronic commerce introduction June 2013 June 2013 insurance bulletin Canadian insurance regulators provide recommendations on electronic commerce introduction On May 23, 2013, the Canadian Council of Insurance Regulators (CCIR) issued a position

More information

Life Insurance Conversion Notification of Conversion Privilege

Life Insurance Conversion Notification of Conversion Privilege Life Insurance Conversion Notification of Conversion Privilege Employer completes this section Company Name Group Policy and Division Number Employee s Name Date of Birth (dd/mm/yyyy) Group life insurance

More information

CANADIAN AQUAFITNESS LEADERS ALLIANCE INC. LIABILITY INSURANCE PROGRAM

CANADIAN AQUAFITNESS LEADERS ALLIANCE INC. LIABILITY INSURANCE PROGRAM CANADIAN AQUAFITNESS LEADERS ALLIANCE INC. LIABILITY INSURANCE PROGRAM Exclusive to: Certified CALA Fitness Instructors and Personal or Group Trainers. Dan Lawrie Insurance working for you! Dan Lawrie

More information

SUPERINTENDENT S REPORT ON INSURANCE

SUPERINTENDENT S REPORT ON INSURANCE Financial Statements SUPERINTENDENT S REPORT ON INSURANCE 2011 Annual Report 2011-2012 1 2 Financial Services Commission of Ontario Table of Contents Superintendent s Report 2011 The following information

More information

March 15, 2010. Mr. Speaker:

March 15, 2010. Mr. Speaker: 2009AnnualReport March 15, 2010 The Honourable Roy Boudreau Speaker of the Legislative Assembly of New Brunswick Legislative Assembly Building P.O. Box 6000 Fredericton, N.B. E3B 5H1 Mr. Speaker: Pursuant

More information

Consumer and Commercial Affairs 2nd Floor, West Block, Confederation Building P.O. Box 8700 St. John's, NL A1B 4J6 ACTRA FRATERNAL BENEFIT SOCIETY

Consumer and Commercial Affairs 2nd Floor, West Block, Confederation Building P.O. Box 8700 St. John's, NL A1B 4J6 ACTRA FRATERNAL BENEFIT SOCIETY Page: 1 ACE INA INSURANCE ACE INA LIFE INSURANCE ACTRA FRATERNAL BENEFIT SOCIETY AETNA LIFE INSURANCE COMPANY AFFILIATED FM INSURANCE COMPANY AIG INSURANCE COMPANY OF CANADA ALLIANZ GLOBAL RISKS US INSURANCE

More information

A Global Marketing Information Company jdpower.com. 2015 U.S. Auto Insurance Study

A Global Marketing Information Company jdpower.com. 2015 U.S. Auto Insurance Study A Global Marketing Information Company jdpower.com 2015 U.S. Auto Insurance Study 2015 U.S. Auto Insurance Study Publish Date: June 17, 2015 Improving economic conditions and skyrocketing advertising expenditures

More information

Written Submission to the Canadian Council of Insurance Regulators Credit Scoring Working Group

Written Submission to the Canadian Council of Insurance Regulators Credit Scoring Working Group Written Submission to the Canadian Council of Insurance Regulators Credit Scoring Working Group Monday, August 8, 2011 The Co-operators is pleased to provide comments to CCIR s issues paper Use of Credit

More information

Consumer and Commercial Affairs 2nd Floor, West Block, Confederation Building P.O. Box 8700 St. John's, NL A1B 4J6 ACTRA FRATERNAL BENEFIT SOCIETY

Consumer and Commercial Affairs 2nd Floor, West Block, Confederation Building P.O. Box 8700 St. John's, NL A1B 4J6 ACTRA FRATERNAL BENEFIT SOCIETY Page: 1 ACE INA INSURANCE ACE INA LIFE INSURANCE ACTRA FRATERNAL BENEFIT SOCIETY AETNA LIFE INSURANCE COMPANY AFFILIATED FM INSURANCE COMPANY AIG INSURANCE COMPANY OF CANADA ALLIANZ GLOBAL RISKS US INSURANCE

More information

Consumer and Commercial Affairs 2nd Floor, West Block, Confederation Building P.O. Box 8700 St. John's, NL A1B 4J6 ACTRA FRATERNAL BENEFIT SOCIETY

Consumer and Commercial Affairs 2nd Floor, West Block, Confederation Building P.O. Box 8700 St. John's, NL A1B 4J6 ACTRA FRATERNAL BENEFIT SOCIETY Page: 1 ACE INA INSURANCE ACE INA LIFE INSURANCE ACTRA FRATERNAL BENEFIT SOCIETY AETNA LIFE INSURANCE COMPANY AFFILIATED FM INSURANCE COMPANY AIG INSURANCE COMPANY OF CANADA ALLIANZ GLOBAL RISKS US INSURANCE

More information

March 23, 2012. Mr. Speaker:

March 23, 2012. Mr. Speaker: March 23, 2012 The Honourable Dale Graham Speaker of the Legislative Assembly of New Brunswick Legislative Assembly Building P.O. Box 6000 Fredericton, N.B. E3B 5H1 Mr. Speaker: Pursuant to subsection

More information

Auto Insurance Mobile Competitive Index KLI Syndicated Report

Auto Insurance Mobile Competitive Index KLI Syndicated Report Auto Insurance Mobile Competitive Index KLI Syndicated Report December, March, June & September THE STATE OF THE INDUSTRY Key Lime Interactive (KLI) has seen substantial enhancements to the mobile offerings

More information

CIBC Mortgage Disability Insurance and CIBC Mortgage Disability Insurance Plus

CIBC Mortgage Disability Insurance and CIBC Mortgage Disability Insurance Plus Page 1 of 5 CIBC Mortgage Disability Insurance and CIBC Mortgage Disability Insurance Plus Your Certificate Of Insurance CIBC Mortgage Disability Insurance ( Mortgage Disability Insurance ) and CIBC Mortgage

More information

Auto Insurance Sample Premium Tables 2014/15

Auto Insurance Sample Premium Tables 2014/15 Auto Insurance Sample Premium Tables 2014/15 Prepared by Commonwealth of State Corporation Commission Bureau of Insurance P.O. Box 1157 Richmond, 23218 (804) 371-9185 (877) 310-6560 Website: www.scc.virginia.gov/boi

More information

Submission to the Alberta Automobile Insurance Rate Board. 2012 Annual Review of Automobile Insurance Premiums for Basic Coverage.

Submission to the Alberta Automobile Insurance Rate Board. 2012 Annual Review of Automobile Insurance Premiums for Basic Coverage. Submission to the Alberta Automobile Insurance Rate Board 2012 Annual Review of Automobile Insurance Premiums for Basic Coverage May 31, 2012 This submission is made on behalf of The Dominion of Canada

More information

Disability insurance. IMPORTANT The borrower must enrol in this insurance to receive disability coverage.

Disability insurance. IMPORTANT The borrower must enrol in this insurance to receive disability coverage. Disability insurance loan insurance READY TO DRIVE LOAN IMPORTANT The borrower must enrol in this insurance to receive disability coverage. Participant s GUIDE Loan Insurance Ready to Drive Loan is a group

More information

Delta Privilege and Hilton HHonors Rank Highest in a Tie in Overall Customer Satisfaction with Hotel Loyalty/Rewards Programs

Delta Privilege and Hilton HHonors Rank Highest in a Tie in Overall Customer Satisfaction with Hotel Loyalty/Rewards Programs J.D. Power Reports: Hotel Loyalty and Reward Program Features and Benefits Prove Key to Member Satisfaction Regardless of the Number of Hotel Brand Locations Delta Privilege and Hilton HHonors Rank Highest

More information

Hispanic Driver s Age Distribution 2009 0.00% 0-4 5-9 10-14 15-17 18-20 21-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 65-69 70-74 75+

Hispanic Driver s Age Distribution 2009 0.00% 0-4 5-9 10-14 15-17 18-20 21-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 65-69 70-74 75+ Overview BehaviorBase AUTO INSURANCE 2 The Hispanic market continues to grow and many auto insurance companies have taken notice as the number of Hispanic drivers explodes. Within the auto insurance industry

More information

Automobile Insurance: Evolution and Trends

Automobile Insurance: Evolution and Trends Automobile Insurance: Evolution and Trends AAIARD Montreal, November 6th, 2009 Germain Denoncourt, FCAS, FCIA Summary Prehistory: before 1930 1930: major innovation More recent past Auto insurance in Canada

More information

Key Findings. (Page 1 of 3)

Key Findings. (Page 1 of 3) J.D. Power and Associates Reports: Overall Business Customer Satisfaction with Electric Utility Companies Declines, Despite Improved Communications to Businesses during Power Outages WESTLAKE VILLAGE,

More information

The Personal your organization the right fit for your home and auto insurance needs

The Personal your organization the right fit for your home and auto insurance needs The Personal your organization the right fit for your home and auto insurance needs Find out why 96 % of our clients renew year after year. The right fit. The Personal your home and auto group insurer.

More information

Preparing for ORSA - Some practical issues

Preparing for ORSA - Some practical issues 2013 Seminar for the Appointed Actuary Colloque pour l actuaire désigné 2013 Session 13 (P&C): Preparing for ORSA - Some practical issues Speaker: Jean-Marc Léveillé Vice-president Corporate Actuarial,

More information

March 17, 2011. Mr. Speaker:

March 17, 2011. Mr. Speaker: 2010Annual Repor t Offic eoft hecons umer Advoc at ef ori ns ur anc e March 17, 2011 The Honourable Dale Graham Speaker of the Legislative Assembly of New Brunswick Legislative Assembly Building P.O. Box

More information

J.D. Power Reports: Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low

J.D. Power Reports: Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low w J.D. Power Reports: Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low The Ritz-Carlton; Omni Hotels & Resorts; Hyatt Place; Drury Hotels; Wingate by Wyndham; Microtel

More information

GOVERNMENT OF NEWFOUNDLAND AND LABRADOR DEPARTMENT OF GOVERNMENT SERVICES AND LANDS

GOVERNMENT OF NEWFOUNDLAND AND LABRADOR DEPARTMENT OF GOVERNMENT SERVICES AND LANDS GOVERNMENT OF NEWFOUNDLAND AND LABRADOR DEPARTMENT OF GOVERNMENT SERVICES AND LANDS 2000 REPORT OF THE SUPERINTENDENT OF INSURANCE INSURANCE STATISTICS FOR NEWFOUNDLAND AND LABRADOR NOTICE THE FINANCIAL

More information

8 WAYS TO SAVE MONEY ON BUSINESS INSURANCE. Reduce Your Risk While Saving Money

8 WAYS TO SAVE MONEY ON BUSINESS INSURANCE. Reduce Your Risk While Saving Money 8 WAYS TO SAVE MONEY ON BUSINESS INSURANCE Reduce Your Risk While Saving Money Reduce Your Risk While Saving Money Few businesses have the financial resources to self-insure against large risks, such as

More information

Intact Financial Corporation (TSX: IFC) Investor Presentation May 2012

Intact Financial Corporation (TSX: IFC) Investor Presentation May 2012 Intact Financial Corporation (TSX: IFC) Investor Presentation May 2012 Canada s leader in auto, home and business insurance Who we are 1 Distinct brands Largest P&C insurer in Canada $6.5 billion in direct

More information

CANADA & TELEMATICS 1

CANADA & TELEMATICS 1 CANADA & TELEMATICS 1 Telematics is expanding globally, with the US, Italy and UK leading EUROPE Market: Allianz making significant investment and partnering with OEMs. CANADA ~5% of insured private vehicles

More information

A new paradigm in P&C Industry Pricing

A new paradigm in P&C Industry Pricing The New Paradigm of Property & Casualty Insurance Pricing: Multivariate analysis and Predictive Modeling The ability to effectively price personal lines insurance policies to accurately match rate with

More information