Managed Services Agreement
|
|
- Percival Sharp
- 8 years ago
- Views:
Transcription
1 The Agreement This Agreement between Client and the Service Provider Business Technology Centre, is effective upon the date signed, and shall remain in force for a period from To Company Trading ABN/ACN Telephone: Fax: address: Address: I verify that I am the authorized representative of the company and I am able to commit the company to the terms and conditions of this agreement. Date: Business Technology Centre Representative: Josh Rushton Date: Witnessed: Address: Business Technology Centre Managed Services Agreement IT Support Page 1 of 5
2 Pricing Item Quantity Rate Total Gold Level Support Total $ GST $ Total inc. GST $ Notes Business Technology Centre Managed Services Agreement IT Support Page 2 of 5
3 Termination of Agreement This Agreement may be terminated by the Client or the Service Provider upon ninety (90) days written notice to the other party of if the Client: Business Technology Centre can assist in bringing your telephone system up to these minimum standards to ensure the continuity of your business. a. Fails to fulfill in any material respect its obligations under this Agreement and does not remedy such failure within thirty (30) days of receipt of such written notice. b. Breaches any material term or condition of this Agreement and fails to remedy such breach within thirty (30) days of receipt of such written notice. c. Terminates or suspends its business operations, unless it is succeeded by a permitted assignee under this Agreement. This Agreement may be terminated by the Service Provider upon ninety (90) days written notice to the Client: a. If either party terminates this Agreement, Service Provider will assist Client in the orderly termination of services, including timely transfer of the services to another designated provider. Client agrees to pay Service Provider the actual costs of rendering such assistance. Equipment Support Agreement Note: All new equipment is supplied with manufacturers, back to base warranty. If you do not have a managed services agreement, we are not liable to provide maintenance spare or replacement equipment. Time frames for replacement equipment are the responsibility of the manufacturer. 1. This agreement only covers equipment that is listed on the Schedule. 2. Any equipment added to the system after the agreement date will be covered from the date f installation. 3. The agreement covers faults and repairs to equipment due to normal wear and tear and that the system is being used as per the manufacturer s specifications. 4. The agreement does not cover faults caused by Flood, Power Damage or other Natural Disasters or Malicious damage. 5. We reserve the right to use refurbished equipment as part of this agreement. 6. We are not responsible for equipment that is no longer available from the manufacturer or has been removed from sale and or not supported by the manufacturer. Existing Equipment A full audit must be carried out before a Managed Services Agreement can be entered into. Business Technology Centre has these minimum standards in place for; Protection of the phone system. More efficient diagnosis and response to faults. Effective response in deployment of updates/patches. Minimum standards No pre-existing faults. Remote access to system via high speed connection. Firmware up to date. Software up to date and installed onsite. Structured cabling and/or completed cable records. UPS - Uninterruptible Power Supply. Bonded Earthing installed (if required by the manufacturer). Manufacturer support/warranty. Fees and Payment Schedule a. Fees will be charged to Client on a Monthly basis, and will become due and payable on the first day of each month. b. A once off setup fee will be applied for our Support staff to carry out an audit of your systems and network. c. A report will be prepared and provided to you. This report may identify upgrades, additional software or equipment that may need to be installed prior to the services provided in this agreement. d. The cost of this is your responsibility. This will be charged at the fee for service rate set out in the agreement. e. Services will be suspended if payment is not received within 14 days following date due. Adjustments and Additional Charges a. An adjustment will be made at the start of each monthly billing cycle to adjust for any new users or server equipment. b. It is understood that any and all Services requested by Client that fall outside of the terms of this Agreement will not be covered under this agreement and charged accordingly. c. The client is to pay for all airfares, transfers and accommodations costs associated with any site visit that is required. Business Technology Centre Managed Services Agreement IT Support Page 3 of 5 Taxes a. It is understood that any Federal, State or Local Taxes applicable shall be added to each invoice for services or materials rendered under this Agreement. b. Client shall pay any such taxes unless a valid exemption certificate is furnished to Service Provider for the state of use. Coverage- Supportt Agreement Support is provided during normal business hours by means of remote support or onsite support. Normal Business hours are between the hours of 8:30am 5:00pm Monday through Friday, excluding public holidays. Support and Escalation Service Provider will respond to Client s Support Tickets under the provisions of Appendix B, and with best effort after hours or on holidays. Support Tickets must be logged via the following means: 1. Telephone: support@businesstc.com.au Our escalation process is detailed in Appendix A. 1. Service outside Normal Working Hours Emergency services performed outside of the hours of 8:30am 5:00pm Monday through Friday, excluding public holidays, shall be subject to provision of Appendix B.
4 2. Service Calls Where No fault is found If Client requests onsite service and no problem is found or reproduced, Client shall be billed at the current applicable rates as indicated in Appendix A. 3. Limitation of Liability In no event shall Service Provider be held liable for indirect, special, incidental or consequential damages arising out of service provided hereunder, including but not limited to loss of profits or revenue, loss of use of equipment, lost data, costs of substitute equipment, or other costs. 4. Additional Maintenance Services I. Hardware/System Support a. Service Provider shall provide support of all hardware and systems specified in Appendix B, provided that all Hardware is covered under a currently active Vendor Support Contract; or replaceable parts be readily available, and all Software be Genuine, Currently Licensed and Vendor Supported. b. Should any hardware or systems fail to meet these provisions, they will be excluded from this Service Agreement. c. Should 3 rd Party Vendor Support Charges be required in order to resolve any issue, these will be passed on to the Client after first receiving the Client s authorization to incur them. 5. Excluded Services Service rendered under this Agreement does not include: However are available on a Fee for service basis. 1. Parts, equipment or software not covered by vendor/manufacturer warranty or support. 2. The cost of any parts, equipment, or shipping charges of any kind. 3. The cost of any Software, Licensing, or Software Renewal or Upgrade Fees of any kind. 4. The cost of any 3 rd Party Vendor or Manufacturer Support or Incident Fees of any kind. 5. The cost to bring Client s environment up to minimum standards required for Services. 6. Failure due to acts of God, building modifications, power failures or other adverse environmental conditions or factors. 7. Service and repair made necessary by the alteration or modification of equipment other than that authorized by Service Provider, including alterations, software installations or modifications of equipment made by Client s employees or anyone other than Service Provider. 8. Maintenance of Applications software packages, whether acquired from Service Provider or any other source unless as specified in Appendix B. 9. Programming (modification of software code) and program (software) maintenance unless as specified in Appendix B. 10. Training Services of any kind. Confidentiality Service Provider and its agents will not use or disclose Client information, except as necessary to or consistent with providing the contracted services, and will protect against unauthorized use. Miscellaneous This Agreement shall be governed by the laws of the States and territories of Australia It constitutes the entire Agreement between Client and Service Provider for monitoring/maintenance/service of all equipment listed in Appendix B. Its terms and conditions shall prevail should there be any variance with the terms and conditions of any order submitted by Client. Service Provider is not responsible for failure to render service due to circumstances beyond its control including but not limited to, acts of God. Business Technology Centre Managed Services Agreement IT Support Page 4 of 5
5 Appendix A Services Covered by Agreement On Demand Gold Platinum Faults System Faults under normal wear and tear No Yes Yes Equipment Handset faults under normal wear and tear No Yes Yes Ticket progress reports No Yes Yes Support Coverage Business Hours. Mon- Fri 8:30 to 17:00 Excluding Public 24 hours /7 days per week. Excluding Public Holidays Holidays Software Management Software Upgrades No No Yes Backup of System Software No Yes Yes Other Adds Moves and Changes No No No Included Devices Main Equipment No Yes Yes Handsets No Yes Yes 3 rd Party devices [Cordless phones, loud sounding alarms, Message on hold devices] No No Yes Service level agreement Response Targets Response Non Critical Faults or general support No 8 Business Hrs 8 Hours Response System failure No 2 Business Hrs 2 hours Resolution No 24 Business Hrs 16 Hours Resolved No Best Efforts 24 Hours Appendix B Fee For Service Rates Labour Business Hours 8:30am 5pm M F excluding Public Holiday Rate $75.00 per ½ hour Site Visit fee $75.00 After Hours $ per ½ hour - minimum of $ Site Visit fee $110 per ½ hour travel All prices are EX GST Business Technology Centre Managed Services Agreement IT Support Page 5 of 5
Sentinel Platform/Managed IT Services Agreement Page 1 of 6. 1. Term of Agreement
Page 1 of 6 1. Term of Agreement This Agreement between, herein referred to as Client, and Word of Mouth Computers and Electronics, LLC hereinafter referred to as Service Provider, is effective on the
More informationServices Agreement. Rev 12/10/08 TC v08 1
Services Agreement This Agreement is entered into by, herein referred to as Client, and Computer Crews, a Colorado Corporation, hereinafter referred to as Service Provider. The Parties agree as follows:
More informationMaster Managed Services Agreement
T: 01904 409040 info@clearwave-es.com www.clearwave-es.com Master Managed Services Agreement Page 1 of 19 Managed IT Services Agreement 1. Definitions 1.1 The definitions and rules of interpretation in
More informationSERVICE CONTRACT. and
SAMPLE SERVICE CONTRACT SERVICE CONTRACT BETWEEN and VOICE PRODUCTS SERVICE, LLC Regarding the maintenance of Equipment installed at: VOICE PRODUCTS SERVICE, LLC 8555 East 32 nd Street North Wichita, KS
More informationSure Managed Networks Essential Level Support Service Terms & Conditions
Essential Level Support Service Description Sure s Support Service combines traditional maintenance and technical support services to support your Customer Premises Equipment. It enables enhanced service
More informationIRON SUPPORT SERVICES LICENSING AGREEMENT
IRON SUPPORT SERVICES LICENSING AGREEMENT A. AGREEMENT. The following are the terms and conditions under which Iron Systems, Inc. ( IRON) agrees to provide support to you ( Customer ) for certain network
More informationOverview Software Assurance is an annual subscription that includes: Technical Support, Maintenance and Software Upgrades.
Software Maintenance & Support Agreement This agreement ( Support Agreement, Software Assurance, Agreement ) is for the purpose of defining the terms and conditions under which Technical Support, Maintenance
More informationMaintenance and Service Level Agreement (SLA)
Maintenance and Service Level Agreement (SLA) Between: Applied IT Systems Pty Ltd ABN: 70 152 601 628 Unit 2/10 North Road, Wynnum West, QLD, 4178 And: Agreement No.: 2013 Applied IT Systems Pty Limited
More informationExtended Service Plan Agreement
Extended Service Plan Agreement 1. The Plan. This service contract governs the hardware services and technical support provided to you by Channel Master under the above- mentioned plans (each referred
More informationProduct Support and Maintenance Terms & Conditions
Product Support and Maintenance Terms & Conditions 1. Customer Information Customer site address: As per invoice (unless otherwise agreed) Equipment or Software to be covered: Refer to invoice Contract
More informationTUFIN SOFTWARE NORTH AMERICA, INC. GENERAL TERMS AND CONDITIONS FOR SUPPORT AND MAINTENANCE SERVICES [Last revised: May 11, 2014]
TUFIN SOFTWARE NORTH AMERICA, INC. [Last revised: May 11, 2014] 1 SCOPE OF APPLICATION 1.1 These General Terms and Conditions shall apply to Services with respect to Tufin Technologies software programs
More informationSOFTWARE SUPPORT AGREEMENT
SOFTWARE SUPPORT AGREEMENT Som Imaging Informatics Pvt. Ltd., a company incorporated under the provisions of the Companies Act, 1956 and having its registered office at 3 Chowringhee Terrace, Kolkata 700020,
More informationThinkPlus Warranty Services Agreement
ThinkPlus Warranty Services Agreement IMPORTANT NOTICE Please carefully read the following terms under which Lenovo will provide services to You. We will provide services only if You first accept the terms
More informationService Level Agreement for providing Annual Maintenance Services for STPI.in Project
Annexure SLA Service Level Agreement for providing Annual Maintenance Services for STPI.in Project This SERVICE LEVEL AGREEMENT is made on this the between Director, STPI Bangalore, Bangalore 560 100 (hereinafter
More informationZebraCare On-Site Service Agreements in the UK and Ireland
ZebraCare On-Site Service Agreement Valid for customers in UK only ZebraCare On-Site Service Agreements in the UK and Ireland Product Description ZebraCare On-Site Service Agreements are annual maintenance
More informationService from the Start with Comprehensive Coverage for TETRA Terminals (Europe and Africa)
Service from the Start with Comprehensive Coverage for TETRA Terminals (Europe and Africa) Service from the Start with Comprehensive Coverage is a unique prepaid service that includes normal wear and tear,
More informationWarranty Services Agreement
L505-0101-01 Warranty Services Agreement (November 2014) Page 1 of 4 Warranty Services Agreement Please read the following terms carefully. Lenovo (or a Lenovo Authorized Reseller) will provide services
More informationRevShield Service Level Agreement
RevShield Service Level Agreement 1. General. Under this Service Agreement Stonehenge Properties, Ltd. dba Revcord ( Revcord ) Revcord will repair or replace, at Revcord s option, products that have failed.
More informationNETGEAR Onsite Hardware Replacement Service Agreement Terms and Conditions
NETGEAR Onsite Hardware Replacement Service Agreement Terms and Conditions 1. Support Services: Subject to the terms and conditions of this Service Agreement (the Agreement ), NETGEAR, Inc. ( NETGEAR ),
More informationVirtual Instruments Corporation. Maintenance and Support Services Supplement. Last updated on November 26, 2013.
Virtual Instruments Corporation Maintenance and Support Services Supplement Last updated on November 26, 2013. This Maintenance and Support Services Supplement ( Supplement ) states Virtual Instruments
More informationSOFTWARE MAINTENANCE AGREEMENT
SOFTWARE MAINTENANCE AGREEMENT DATE PARTIES (1) WAY FORWARD TECHNOLOGIES LIMITED at Wellington ("the Supplier") (2) Gilbarco (NZ) on behalf of BACKGROUND The Licensee is a licensed user of the software
More informationDevice Management Module (North America)
Device Management Module (North America) Part Number: MSFSEU-10 Motorola's device management module is designed to be utilized alongside an existing Motorola Service Center Support Bronze, Service Center
More informationASIAN PACIFIC TELECOMMUNICATIONS PTY LTD STANDARD FORM OF AGREEMENT. Schedule 3 Support Services
ASIAN PACIFIC TELECOMMUNICATIONS PTY LTD STANDARD FORM OF AGREEMENT Schedule 3 Support Services December 2013 Table of Contents 1. SERVICE SCHEDULE 3 SUPPORT SERVICES... 3 1.1 OVERVIEW... 3 1.2 STANDARD
More informationPublish Date: 19/06/14 Version: 1.2. Call Recording/Logging Service Level Agreement. Page: 1. Call Recording/Logging Service Level
Publish Date: 19/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Optional Service Provision Features 3 5. Hardware RMA Process 4 6. Supported Coverage
More informationHP Technical Phone Support service agreement ( Agreement ) terms and conditions
HP Technical Phone Support service agreement ( Agreement ) terms and conditions Thank you for purchasing this HP Technical Phone Support Service Agreement. Service descriptions with more detailed information
More informationCOMPUTER AND INFORMATION TECHNOLOGY MANAGED SERVICES AGREEMENT
COMPUTER AND INFORMATION TECHNOLOGY MANAGED SERVICES AGREEMENT This Computer and Information Technology Services Agreement is made as of the day of, between Crown Networking Consultants, Inc. (CNC Inc.),
More informationEXTENSION Assurance Policy Revised 12/13/2012
Page 1 of 6 EXTENSION, LLC ( VENDOR ) Assurance Policy EXTENSION Assurance Policy Revised 12/13/2012 This Service Policy describes the software support services, referred to as EXTENSION Assurance, which
More informationTechnical Writing - A Guide to IT Support Contract
Terms & Conditions for ADM s IT Support Customers (Standard, Standard Plus, Premium, Premium Plus) ADM Computing (the 'Company'), Chaucer Road, Canterbury, Kent, CT1 1HH 1. (1) Applicable to IT Support
More informationBancTec Third Party Maintenance, Inc. PRINTER SERVICE CONTRACT
BancTec Third Party Maintenance, Inc. PRINTER SERVICE CONTRACT PLEASE TAKE THE TIME TO READ THE FOLLOWING TERMS AND CONDITIONS UNDER WHICH BANCTEC THIRD PARTY MAINTENANCE, INC. ( BTPM ) AGREES TO PROVIDE
More informationEXHIBIT B SOFTWARE SUPPORT SERVICES
1. SCOPE EXHIBIT B SOFTWARE SUPPORT SERVICES This Exhibit B sets forth the terms and conditions under which SevOne will provide Software support services purchased by Customer pursuant to the Agreement
More informationLABOR PERMITS, TAXES, CERTIFICATIONS
DATE: Company: ATT: Fax No. : Phone No. : STANDARD TERMS AND CONDITIONS FOR FIELD SERVICE Dear Customer: ITEC is in receipt of your request for on-site service(s) (hereinafter Services ) by an ITEC Field
More informationCommunity Anchor Institution Service Level Agreement
Community Anchor Institution Service Level Agreement Date: 3/13/2014 Version: 2.0 Prepared by: DC-Net Table of Contents 1 Service Level Agreement... 3 2 Definitions... 3 3 Service Delivery... 5 3.1 Network
More informationW.H. Software Maintenance and Technical Support Agreement
W.H. Software Maintenance and Technical Support Agreement 1. GENERAL TERMS 1.1. Definitions The following expressions shall have the following meanings: - "WHS" W.H Software Limited "Licensee" - the person,
More informationGLOBAL CUSTOMER SUPPORT SERVICES
GLOBAL CUSTOMER SUPPORT SERVICES TERMS AND CONDITIONS Please read these terms and conditions carefully. These Global Customer Support Services Terms and Conditions ( Agreement ) set forth the terms and
More informationQIPoint Software Technical Support Policies Effective Date: 25-March-2015
QIPoint Software Technical Support Policies Effective Date: 25-March-2015 Table of Contents Overview... 2 Support Terms... 2 Technical Support Fees... 2 Support Period... 2 License Set... 3 Unsupported
More informationCUSTOMER SERVICE SLA. Support, Product & Services. Support, Product & Services Page 1
Support, Product & Services Support, Product & Services Page 1 Copyright Notice 2015 Copyright SIMBERRY JSC. All rights reserved. The service and its related documentation are protected by copyright and
More informationDescription of Services, Target Response Times and Customer Responsibilities:
MAINTENANCE AND SUPPORT SERVICE TERMS CloudShield s products are initially offered with a basic Standard Warranty when shipped from CloudShield. Standard Warranty provides that the (a) CloudShield Hardware
More informationCREATIVE TECHNOLOGIES SOFTWARE SUPPORT POLICY FOR EL DORADO UTILITY BILLING SOFTWARE
CREATIVE TECHNOLOGIES SOFTWARE SUPPORT POLICY FOR EL DORADO UTILITY BILLING SOFTWARE Creative Technologies El Dorado Utility billing software is licensed (not sold) as per the End User License Agreement
More informationHTCondor SOFTWARE MAINTENANCE AGREEMENT
HTCondor SOFTWARE MAINTENANCE AGREEMENT This Software Maintenance Agreement is entered into on (the Maintenance Agreement ) between the Board of Regents of the University of Wisconsin System on behalf
More informationAeroScout Industrial Support Policy
AeroScout Industrial Support Policy February 20, 2015 AEROSCOUT INDUSTRIAL SUPPORT POLICY The following describes the Support which AeroScout Industrial or an authorized AeroScout Industrial third party
More informationQIPoint Software Technical Support Policies Effective Date: 01-December-2014
QIPoint Software Technical Support Policies Effective Date: 01-December-2014 Table of Contents Overview... 2 Support Terms... 2 Technical Support Fees... 2 Support Period... 2 License Set... 3 Unsupported
More informationSERVICE LEVEL AGREEMENT. Open Source Support Desk B.V. Hargray, Inc.
SERVICE LEVEL AGREEMENT between Open Source Support Desk B.V. and Hargray, Inc. Copyright 2011 by Open Source Support Desk B.V. All rights reserved. This document is protected by copyright. No part of
More informationOrtus Support Program(OSP) Ortus Solutions, Corp Phone-Fax: 1.888.557.8057 Email: info@ortussolutions.com Web: www.ortussolutions.
Ortus Support Program(OSP) 2015 Ortus Solutions, Corp Phone-Fax: 1.888.557.8057 Email: info@ortussolutions.com Web: www.ortussolutions.com Table Of Contents Table Of Contents... 2 Ortus Support Program...
More informationMaster Agreement Applicable to System Integration Services Furnished By KDDI America, Inc.
Master Agreement Applicable to System Integration Services Furnished By KDDI America, Inc. Page 1 of 9 THIS MASTER AGREEMENT FOR SYSTEM INTEGRATION SERVICE (the Agreement ) is made by and between KDDI
More informationU7896E - HP 4y NextBusDay Onsite HE Desktop HW Supp
U7896E - HP 4y NextBusDay Onsite HE Desktop HW Supp Summary HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve
More informationVPCCCare. Virtual PC Center Service Warranty Program
VPCCCare Virtual PC Center Service Warranty Program Proprietary Notice and Liability Disclaimer The information disclosed in this document, including all designs and related materials, is the valuable
More informationService from the Start with Comprehensive Coverage for MOTOTRBO (Europe and Africa)
Service from the Start with Comprehensive Coverage for MOTOTRBO (Europe and Africa) Service from the Start with Comprehensive Coverage is a unique prepaid service that includes normal wear and tear, as
More informationMAINTENANCE AGREEMENT FOR RSA PRODUCTS *** IMPORTANT ***
MAINTENANCE AGREEMENT FOR RSA PRODUCTS *** IMPORTANT *** PLEASE READ THIS AGREEMENT CAREFULLY BEFORE INSTALLING, DOWNLOADING, COPYING OR OTHERWISE USING THE RSA SOFTWARE. IF YOU ARE VIEWING THIS AGREEMENT
More informationSeattle Police Department Handheld Ticketing System. Attachment 4 Maintenance Agreement
Seattle Police Department Handheld Ticketing System Attachment 4 Table of Contents 1... 3 1.1 APS Software Maintenance/Support Plan... 4 1.2 Intermec CN3... 5 1.3 Zebra RW-220... 8 Page 2 of 13 1 The APS
More informationU.S. COMMUNITIES EQUIPMENT SALE AND MAINTENANCE AGREEMENT (EQUIPMENT SALES, BREAK-FIX SERVICES WITH NO ON-SITE LABOR)
U.S. COMMUNITIES EQUIPMENT SALE AND MAINTENANCE AGREEMENT (EQUIPMENT SALES, BREAK-FIX SERVICES WITH NO ON-SITE LABOR) CUSTOMER INFORMATION Legal Name Bill To Address City State Zip Code This Equipment
More informationMaintenance Agreements Hardware and Software
Maintenance Agreements Hardware and Software Hardware Maintenance Agreement 1 Sole Agreement These terms and conditions constitute the entire agreement ( Agreement ) between QLogic Corporation and its
More informationINTERNET BANKING ONLINE BILL PAYMENT AGREEMENT
INTERNET BANKING ONLINE BILL PAYMENT AGREEMENT To gain access to the First Citizens State Bank Online Bill Payment Service, you must complete this First Citizens State Bank Online Bill Payment Service
More informationService Description: Consumer In-Home Hardware Service
Service Description: Consumer In-Home Hardware Service Your System. For purposes of this Agreement, a System is identified as a Dell system comprised of the following components: monitor; central processing
More informationService from the Start Bronze with Comprehensive Coverage
Service from the Start Bronze with Comprehensive Coverage Part Number: SSB- Service from the Start Bronze with Comprehensive Coverage is a unique prepaid program that includes normal wear and tear, as
More informationPrepared by: OIC OF SOUTH FLORIDA. May 2013
OIC OF SOUTH FLORIDA REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES Proposals will be received by OIC of South Florida for Information Technology Support Services. Interested vendors should
More informationCRM Support Services Agreement
CRM Support Services Agreement Agreement Number: Start Date: Renewal Date: Minimum Term: Points Purchased in Initial Minimum Term: This Agreement sets forth the terms and conditions under which The CRM
More informationREPAIR SERVICES AND PROCESSING FEES.
BLACKBERRY PLAYBOOK REPAIR SERVICE TERMS AND CONDITIONS THESE BLACKBERRY PLAYBOOK REPAIR SERVICE TERMS AND CONDITIONS (THIS AGREEMENT ) FORM A LEGAL AGREEMENT BETWEEN YOU INDIVIDUALLY, OR IF YOU ARE AUTHORIZED
More informationDell Service Description
Dell Service Description IT Asset Donation - EMEA Introduction Dell is pleased to provide Asset Resale and Recycling Services (the Service(s) ) in accordance with this service description (the Service
More informationAPPENDIX 1 PRODUCT SPECIFICATION
APPENDIX 1 PRODUCT SPECIFICATION Product Specifications Voice System Maintenance Service 1. Introduction This document contains information describing the Voice System Maintenance Service. This document
More informationCTERA Support Policy
CTERA Support Policy May 2015 Version 2.0 2015, CTERA Networks. All rights reserved. Contents Our Commitment to Support ------------------------------------------------------------------------ 2 Terms
More informationIDEXX Cornerstone* Practice Management System SUPPORT SERVICES AGREEMENT
This Cornerstone Customer Support Services Agreement, which includes the Support Services General Terms and Conditions, describes support services for your Cornerstone* Practice Management System and related
More informationEXTENDED WARRANTY PLAN AND SERVICE CONTRACT
INTEGRATED LISTENING SYSTEMS EXTENDED WARRANTY PLAN AND SERVICE CONTRACT 12- AND 24-MONTH PLANS How Consumer Rights Affect This Plan FOR CONSUMERS IN JURUSDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION
More informationHP Foundation Care Service
Technical data HP Foundation Care Service HP Services HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability
More informationCOMPUTER SERVICES AGREEMENT
COMPUTER SERVICES AGREEMENT This COMPUTER SERVICES AGREEMENT ( "Agreement") is made and entered into effective as of the 1 day of January, 2008 (the Effective Date ), by and between 3T Productions, Inc.,
More informationHP IT Professional Help Desk for SMB Service HP Care Pack Services
HP IT Professional Help Desk for SMB Service HP Care Pack Services Technical data HP IT Professional Help Desk for SMB Service gives Small to Medium Business customers a single source of 2nd and 3rd Level
More informationSolace Systems Support Services
Solace Systems Support Services 1 PRODUCT AND RELEASE DEFINITIONS Solace Systems Product Types SolOS : The package of operating system, firmware, associated environment and executables which runs on a
More informationSoftware Support Maintenance Agreement
Software Support Maintenance Agreement Customer: Hardware Model and Serial Number: Date: Term: 805698-002/002 SOFTWARE SUPPORT - MAINTENANCE AGREEMENT, 05/17/06, Page 1 of 6 Software Support and Maintenance
More informationPublish Date: 30/06/14 Version: 1.2
Publish Date: 30/06/14 Version: 1.2 Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Optional Service Provision Features 4 5. Hardware RMA Process 4 6. Supported Coverage
More informationApplaud Solutions Technical Support Policies
Applaud Solutions Technical Support Policies Effective Date: 06-May-2011 Overview Unless otherwise stated, these Technical Support Policies apply to technical support for all Applaud Solutions products.
More informationREQUEST FOR PROPOSAL-INFORMATION TECHNOLOGY SUPPORT SERVICES
Isothermal Planning & Development Commission (IPDC) REQUEST FOR PROPOSAL-INFORMATION TECHNOLOGY SUPPORT SERVICES Proposals will be received by the IPDC for Information Technology Support Services. Interested
More informationBLACKBERRY AUTHORIZED ONLINE RETAILER BLACKBERRY HANDHELD REPAIR SERVICE TERMS AND CONDITIONS
BLACKBERRY AUTHORIZED ONLINE RETAILER BLACKBERRY HANDHELD REPAIR SERVICE TERMS AND CONDITIONS THESE BLACKBERRY AUTHORIZED ONLINE RETAILER BLACKBERRY HANDHELD REPAIR SERVICE TERMS AND CONDITIONS (THIS AGREEMENT
More informationSymmetry Networks. Corporate Managed Services Schedule
Symmetry Networks Corporate Managed Services Schedule A Managed Services Solution version 1.0 January 2015 This Service Schedule forms part of the Agreement between Us (Symmetry Networks Pty Ltd) and You
More informationEPSON PreferredSM. Toll-Free Phone Number. Priority Technical Support. Security and Peace of Mind. On-Site Repair. Epson Stylus Pro 7900/9900
EPSON PreferredSM Limited Warranty Program for the Epson Stylus Pro 7900/9900 Toll-Free Phone Number Priority Technical Support Security and Peace of Mind On-Site Repair 2 Welcome and Congratulations Congratulations
More informationADTRAN ProServices Description of Service Offering. ProCare International
ADTRAN ProServices Description of Service Offering ProCare International This Description of Service Offering is provided by ADTRAN, Inc., to describe the support services generally available under ADTRAN
More informationApogee ProCare Extended Warranty Agreement and Plan - US Residents Only. Apogee ProCare Apogee s Extended Support and Warranty Plan
Apogee ProCare Apogee s Extended Support and Warranty Plan Terms and Conditions Your Apogee ProCare Extended Support and Warranty Plan for the product(s) listed with your Authorization Code, is governed
More informationSoftware Maintenance Program Handbook Handbook for Open Text Products
Software Maintenance Program Handbook Handbook for Open Text Products July 2013 Version 8 Page 1 Contents 1. Introduction... 4 2. Support Services... 5 2.1 General... 5 2.1.1 Hours and OTC Support Services
More informationMaintenance and Support Agreement Version date 2013 Inventive Designers
Maintenance and Support Agreement Version date 2013 Inventive Designers www.inventivedesigners.com This Software Maintenance and Support Agreement ( Agreement ), effective on the date of the last signature
More informationV1.5. Standard Terms & Conditions and Service Level Agreement
Standard Terms & Conditions and Service Level Agreement Datacentreplus provides a number of services from our Manchester Data Centre. Dedicated Servers: Units that are built to our high specification or
More informationSupport Overview September 2014. HGST Support Overview for Virident Software
September 2014 HGST for Virident Software Software Support All Software license purchases require the purchase of a minimum of one year of Gold Support Service. Other options are also available for purchase.
More informationSecureWatch PLUS Service Description and Agreement
SecureWatch PLUS Service Description and Agreement This SecureWatch PLUS Service Description and Agreement ( Agreement ) is made effective as of the Effective Date (defined below) by and between Corero
More informationQAD CLOUD EDI PROGRAM DOCUMENT
QAD CLOUD EDI POGAM DOCUMENT This QAD Cloud EDI Program Document establishes terms and conditions for Cloud Services ordered by Customer and provided by Vendor under an Order Document executed under a
More informationCHRISTIE ONSITE AGREEMENT
CHRISTIE ONSITE AGREEMENT EFFECTIVE FEBRUARY 1 ST, 2013 www.christieemea.com Christie ONSITE Agreement is a bespoke onsite call to repair service providing Customers access to a team of Christie engineers
More informationSYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7)
SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7) These System Software and or Hardware System Support Services terms and conditions ( Terms and Conditions ) apply to any quote, order, order
More informationSeall Technical - Computer Maintenance Contract
Seall Technical - Computer Maintenance Contract Hardware and basic software Maintenance Contracts for Laser Printers and PC's Our annual hardware maintenance contracts cover all parts and labor and put
More informationCRM in a Day Support Services Agreement
CRM in a Day Support Services Agreement Agreement Number: Start Date: Renewal Date: Minimum Term: This Agreement sets forth the terms and conditions under with CRM in a Day shall support the Microsoft
More informationGenuine Acer Server Warranty Service
Congratulations on your purchase of this quality Acer Server product. Your warranty registration with Acer is essential to maintain a record of you. For Easy Registration Web: www.acer.com.au Phone 1300
More informationOpenText Protect. Software Maintenance Program Handbook. May 2015 WWW.OPENTEXT.COM
OpenText Protect Software Maintenance Program Handbook May 2015 WWW.OPENTEXT.COM 1 1. Introduction Welcome to Open Text Corporation s OpenText (OT) Protect Software Maintenance Program. This handbook provides
More informationPlease read this Agreement carefully before you sign it. Check that all appropriate sections have been fully completed.
This is an agreement (Agreement) for the maintenance of the telecommunications equipment listed on this document (the System). It will be made between you and TSI (Ireland) Limited Trading as Rainbow Communications
More informationGeneral Terms and Conditions for Online Sales of TomTom Inc ( TomTom )
General Terms and Conditions for Online Sales of TomTom Inc ( TomTom ) 1) Scope a) These Terms and Conditions shall apply to all purchase orders submitted or to be submitted by you for any item, service
More informationBUSINESS CLASS SERVICE FOR LARGE BUSINESS CUSTOMERS SOLUTION DESCRIPTION
BUSINESS CLASS SERVICE FOR LARGE BUSINESS CUSTOMERS SOLUTION DESCRIPTION Table of Contents 1. INTRODUCTION 3 2. PROVISIONING 3 3. DEVICE AND ACCESSORY ORDERING 4 4. ACCOUNT DEVELOPMENT 5 5. CUSTOMER AND
More informationFULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE
FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE At Spirit, we realise that our customers are looking for choice, flexibility and value. That s why we have developed our special Fully
More informationTERMS AND CONDITIONS OF THE BUSINESS BILL PAYMENT SERVICE
TERMS AND CONDITIONS OF THE BUSINESS BILL PAYMENT SERVICE SERVICE DEFINITIONS "Service" means the bill payment service offered by Online BizPay through Bank Mutual. "Agreement" means these terms and conditions
More informationCOLOCATION SERVICE SCHEDULE
COLOCATION SERVICE SCHEDULE 1. DEFINITIONS AND INTERPRETATION 1.1 Definitions Capitalised terms in this Service Schedule not otherwise defined here have the meaning given in the Standard Terms and Conditions:
More informationEquipment Maintenance Program Guide
www.tibco.com Equipment Maintenance Program Guide Global Headquarters 3307 Hillview Avenue Palo Alto, CA 94304 Tel: +1 650-846-1000 Toll Free: 1 800-420-8450 Fax: +1 650-846-1005 2015, TIBCO Software Inc.
More informationService Description: Dell On Call HelpDesk Service
Service Description: On Call HelpDesk Service This Service Description is between you ( You or Customer ) and Canada Inc., (, Our or We ). The below services provide consumer customers with 24x7 telephone
More informationService Level Agreement: Support Services (Version 3.0)
Service Level Agreement: Support Services (Version 3.0) This Service Level Agreement ("SLA") is attached to the Agreement (Number [ ]) entered into between Uniware Systems Limited ("Uniware") and the Customer
More information1. Schedule 1 Maintenance and Support Agreement
1. Schedule 1 Maintenance and Support Agreement The following terms and conditions represent an Agreement for Klyp Pty Ltd ACN 115 436 363 (Klyp) to provide Software Maintenance and Support Services to
More informationIntrado Call Handling CPE. Standard Maintenance and Support Services ( MSS Terms )
Intrado Call Handling CPE Standard Maintenance and Support Services ( MSS Terms ) These Maintenance and Support Services terms ( MSS Terms ) describe the current offerings for maintenance and support services
More informationCustomer or you or your means the purchaser of KYOsupport.
KYOsupport Fmpd TERMS AND CONDITIONS 1 Definitions Customer or you or your means the purchaser of KYOsupport. Kyocera Mita or we or our or us refers to the Kyocera Mita sales companies in the following
More information