G-Cloud IV Framework Service Definition Accenture Medical Imaging Managed Service (AMIMS)
|
|
- Arron Nicholas Quinn
- 8 years ago
- Views:
Transcription
1 G-Cloud IV Framework Service Definition Accenture Medical Imaging Managed Service (AMIMS) 1
2 Table of contents 1. Scope of our services Approach Assets and tools Expected Outcomes Pricing Contacts About Accenture
3 1. Scope of our services This document describes Accenture s Medical Imaging Managed Service, and should be read in conjunction with the associated Government Cloud IV Services documentation. The Accenture Medical Imaging Managed Service (AMIMS) will be tailored to the specific G-Cloud IV requirements and may include any of the following solutions either purchased in isolation or bundled as part of an integrated managed service: Picture Archive and Communication System (PACS) delivers a highly scalable solution for primary interpretation and advanced visualisation of radiology images. All functionality is provided in a single thin client software application manufactured by Visage imaging. The Visage 7 application helps provide diagnostic and clinical access to radiology studies through a single client providing a range of functionality from 2D image presentation and 3D rendering, through to advanced visualisation and 4D functions for cardiac analysis. The service is based on truly thin client-server streaming technology with all functionality accessible by the Trust via a thin client connected to sophisticated rendering servers in the Accenture data centre. Imaging data is streamed to the client using a specialised streaming protocol which reduces the need for large file transfers and provides instant image access without the need for dedicated local infrastructure or specialised workstations. The PACS solution provides a highly available and disaster tolerant solution across multiple UK data centres providing high levels of service uptime utilising Accenture s highly secure data centre solutions and service organisation. Radiology Information System (RIS) HSS CRIS is a COTS product in use by over 80% of the UK Radiology market. CRIS function is to manage the radiology department workflow interfacing with the PACS to provide the complete suite of functions for medical imaging. CRIS is vendor agnostic, supporting all versions of PACS. It employs a thick Java client on the Trust workstations with Database and Application servers deployed at the Data Centre. Vendor Neutral Archive (VNA) The ability of an archive to provide intelligent long term archiving of imaging data is a key capability in the area of medical imaging. The Universal Clinical Platform by Acuo provides the ability to ingest and manage data from multiple software vendors utilising intelligent data manipulation tools and lifecycle management rules. The VNA combines highly interoperable data management functionality alongside intelligent data management. The VNA helps confirm the seamless movement of data between different systems, manufactured by different vendors and reducing the need for continuous data migrations as systems are replaced overtime. In addition the VNA can reduce the cost of data management throughout the data lifecycle by applying intelligent data rules in order to reduce the cost of data management. The VNA offering provides a strategic component of a Trusts data management strategy, moving beyond the management of traditional imaging departments such as radiology and cardiology and providing a truly cross-clinical data management service. The VNA is capable of managing all clinical data from clinical 3
4 documents and notes through to visible light photographs in a single product, consolidating all clinical data management into a single data repository. The VNA can be provided to either a single Trust or to a consortium of Trusts as a service underpinned by Accenture s flexible and scalable infrastructure. Accenture has been providing an ISO20000 accredited, fully managed service for medical imaging applications since In the UK Accenture serves 37 NHS Hospital Trusts, utilising mainly dedicated resource in the management, support and maintenance of that service. Utilising Accenture s UK datacentres and application and infrastructure delivery centres in Newcastle and Warwick we support locally and centrally hosted solutions provided over the NHS N3 network to those Trusts. These solutions are delivered at scale: Capturing, storing and archiving 10 million studies per annum; Our central data store now holds in the order of 2 billion physical images, and; We operate a centrally-hosted storage architecture of over 0.5 Petabyte which is growing every day. Accenture s Medical Imaging Managed Service provides access to an experienced team of service delivery and technical services based in the UK. Acting as the single point of contact for clients Accenture manage and co-ordinate all the services that support the three cloud offerings facilitating interactions with third parties as required. Accenture s service specialists, technicians and consultants have: Deployed solutions to 37 NHS Trusts - coordinating client, third party and Accenture teams; Migrated data from legacy systems to Accenture s Medical Imaging offerings; Provided centrally hosted 2 billion medical image archive with no downtime in Accenture s Medical Imaging Managed Service focus on to addressing the critical business needs of medical imaging departments has been addressed by developing Accenture PACS Breast Screening Integration, our light touch breast screening solution. 2. Approach The Services utilise the infrastructure in Accenture s UK Datacentres, approved by the NHS, helping to confirm that all client medical data remains within England and addresses the data privacy and protection requirements for patient data. The infrastructure however, is invisible to the user. Accenture focusses on the delivery of the business requirements of the user and so the Medical Imaging Managed Service focuses on the delivery of a quality end-user experience. Accenture implements its proprietary Accenture Delivery Methodology to deliver the service: Service Introduction ensures the smooth, reliable and cost-effective transition of the client to the existing managed service with the objective that the client and the service organisation are prepared from the first day of the live service. 4
5 Service Delivery helping to confirm that the quality foundation laid by Service Introduction continues during the running of the service. Accenture s Service Delivery Methodlogy provides a consistent approach to the practices of resolving, controlling, measuring and monitoring of the service lines. The Medical Imaging Managed Service organisation is based on; ITIL v3 framework, CMMI for Services and Accenture s proprietary Integrated Delivery Framework. The service provided by Acenture covers all of the key ITIL disciplines required to deliver a high quality managed service. 5
6 The diagram below illustrates Accentures service delivery management organisation. 3. Assets and tools Accenture s Delivery Methodology for Service Delivery Service Management Toolset accessible by users through a web portal Monitoring and Operational Architecture UK delivery centres Accenture UK delivery centres providing a 24x7 service desk and round the clock support of the service from onshore resources. ISO accredited. UK Datacentres Only UK datacentres used for hosting, ensuring all client data remains within England Each data centre utilises highly resilient architectures, tools and security features to ensure that all data remains secure 6
7 4. Expected Outcomes Accenture s Medical Imaging Managed Services provide quality of service and real business value from Cloud and SaaS. The following is the expected deliverable list for each of the Services, though they may change depending on the scope of the Services: Service Level Agreements Accenture s Medical Imaging Managed Service supports service levels in three key areas Transaction Response Times (performance) Service Failures (Incident Response Times) Availability Formal monthly service reports are provided that record the prior month against service level, the status of service penalties, and any key areas of the service agreed with the client that require review or discussion. Service Desk The Service Desk will be the main point of contact for clients and will manage all incidents and requests from the time they are logged to the time they are resolved. Monitoring We will monitor key aspects of system health to proactively prevent system outages. Accenture will use its standard production level infrastructure monitoring that will provide: Active monitoring and; Resource utilisation. The Accenture Operations Bridge will manage the alert monitoring for the infrastructure using BMC Patrol and Windows System Centre Operation Manager and will be the first line of defense with a fully documented set of operational procedures should anything untoward happen. Maintenance We will provide a rolling 12 month release and change schedule maintained by the Accenture change management team. We regularly review and agree this with our clients. Maintenance includes regular security patching and other fixes or patches as recommended to ensure that the service remains availabel, perfroming within service levels and secure. Business continuity Accenture provides a resilient disaster recovery service as part of the service. There will be no single points of failure within our data centres and the solutions. Training Accenture provides ongoing training for: New users and; Alterations to the software in use. Service Delivery Manager Accenture will assign a Service Delivery Manager to manage our relationship with the client and own all the customer aspects of Service Management. As the overall responsible owner of day-to-day management of operations and performance associated with the service, they invest time and effort in building the customer relationship and act as the communication pivot point between the Service Delivery Organisation and the customer. We expect the Service 7
8 Delivery Manager to meet in person, on no less than a monthly basis with more interactions, in person or virtually, as required. The Service Delivery Manager will interact with the Service Delivery Team within Accenture, as required, to ensure that the account meets the managed service commitments to the customer. The Service Delivery Manager will attend the formal monthly service reviews on behalf of Accenture and will also be the prime point of contact to discuss any future plans that may impact the delivered service. 5. Pricing Please refer to the associated Pricing Document relevant for this Service. 6. Contacts Simon Mitchell (Accenture Health & Public Services Sales Lead) sales.support.uk@accenture.com Telephone: About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 269,000 people serving clients in more than 120 countries. Combining excellent experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, We have five industry-focused Operating Groups (OGs) including Health & Public Service, Communications Media & Technology, Financial Services, Products and Resources and these are supported by three Growth Platforms: Management Consulting, Technology and Outsourcing. 8
9 Copyright 2013 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Copyright 2012 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. 9
G-Cloud IV Services Service Definition Accenture Managed Services for SaaS
G-Cloud IV Services Service Definition Accenture Managed Services for SaaS 1 Table of contents 1 Scope of our Services... 3 2 Approach... 3 2.1 Service Introduction... 4 2.2 Service Delivery... 5 2.3 Service
More informationG-Cloud IV Services Service Definition Accenture Force.com Cloud Services
G-Cloud IV Services Service Definition Accenture Force.com Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 3 3. Assets and tools... 4 4. The Accenture Cloud Application
More informationG-Cloud IV Services Service Definition Accenture Netsuite Cloud Services
G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Methodology & Approach... 4 3. Assets and tools... 5 4. Pricing... 6 5. Contacts...
More informationG-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services
G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services 1 Table of Contents 1. Scope of our Services... 3 1.1. Data Centre Services... 3 1.2. Cloud Enterprise Services...
More informationG-Cloud III Services Service Definition Accenture Cloud Integration Services
G-Cloud III Services Service Definition Accenture Cloud Integration Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 5 3. Assets and tools... 5 4. Pricing... 6 5. Contacts... 6
More informationG-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk
G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 3 3. Assets and Tools... 4 4. Outcomes...
More informationG-Cloud IV Framework Service Definition Accenture Web Application Security Scanning as a Service
G-Cloud IV Framework Service Definition Accenture Web Application Security Scanning as a Service 1 Table of contents 1. Scope of our services... 3 2. Approach... 4 a. HealthCheck Application Scan... 4
More informationpavassure Resolve Service desk Onsite diagnosis and recovery Enhanced hours support Monitor Event monitoring & alerting Reporting Services
Factsheet : pavassure pavassure has been designed to deliver your business and IT team complementary technical experience, service and support offerings to assist you in the delivery and of your IT service
More informationMaximize potential with services Efficient managed reconciliation service
RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial
More informationG-Cloud III Services Service Definition Accenture Cloud Security Services
G-Cloud III Services Service Definition Accenture Cloud Security Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 3 3. Assets and tools... 4 4. Outcomes... 5 5. Pricing... 5 6.
More informationClient Study Portfolio
Client Study Portfolio Client Study 1: UK District Council A re-architecture of the client s RAC Environment and full 24/7 support of the client s database systems thereafter has eliminated the risk of
More informationDelivering the Paperless and Filmless NHS
Delivering the Paperless and Filmless NHS Tony Newman-Sanders Consultant Radiologist National Clinical Lead, HSCIC PACS Programme CCIO, South London Health Innovation Network and Croydon Health Services
More informationG-Cloud IV Services Service Definition Accenture Cloud Security Services
G-Cloud IV Services Service Definition Accenture Cloud Security Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 3 3. Assets and tools... 4 4. Capabilities... 5 5. Expected Outcomes...
More informationService Definition Document
Service Definition Document QinetiQ Secure Cloud Protective Monitoring Service (AWARE) QinetiQ Secure Cloud Protective Monitoring Service (DETER) Secure Multi-Tenant Protective Monitoring Service (AWARE)
More informationG-Cloud Managed Exchange SaaS. Service Description
G-Cloud Managed Exchange SaaS Service Description Version No: 5.0g Date: 08/04/2014 Table of Contents FEATURES... 3 OPTIONAL FEATURES... 4 BENEFITS... 4 CONNECTED SERVICES... 4 SERVICE REQUIREMENTS...
More informationThe SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution
BEST PRACTICES WHITE PAPER The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution Nine Things to Look For in Your Next SaaS Service Desk Table of Contents Introduction...................................................
More informationMapping and Geographic Information Systems Professional Services
Mapping and Geographic Information Systems Professional Services G-Cloud Services RM 1557 Service Definition Esri UK GCloud 5 Lot 4 Specialist Services Government Procurement Service Acknowledgement Esri
More informationNiche/Savvis SaaS. Service Definition Document
23 rd September, 2013 Niche/Savvis SaaS Overview Core Features Additional Features Niche SaaS provides for the administration, management and support of Niche Technology s Niche Records Management System
More informationIPL Service Definition - Master Data Management for Cloud Related Services
IPL Proposal April 2014 IPL Service Definition - Master Data Management for Cloud Related Services Project: Date: 10 April 2014 Issue Number: Customer: Crown Commercial Service Page 1 of 11 IPL Information
More informationService description RFL Virtual Data Centre
Service description RFL Virtual Data Centre IaaS G-Cloud 6 1 Contents Overview... 3 Highlights... 3 Description... 3 Use cases... 3 Use cases... 5 Use cases... 5 Pricing... 5 Information assurance... 5
More informationENABLE ENHANCE EXCEL www.layerv.co.uk
ENABLE ENHANCE EXCEL ABOUT US LayerV is an IT consultancy and end-to-end cloud service provider. We deliver winning IT strategies to help companies generate new value and manage technological change throughout
More informationSpecialist Cloud Services Lot 4 Cloud EDRM Consultancy Services
Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...
More informationLANDesk Service Desk Certified in All 15 ITIL. v3 Suitability Requirements. LANDesk demonstrates capabilities for all PinkVERIFY 3.
LANDesk Service Desk LANDesk Service Desk Certified in All 15 ITIL v3 Suitability Requirements PinkVERIFY is an objective software tool assessment service that validates toolsets that meet a set of functional
More informationLIBERATING TECHNOLOGY. SEAMLESS SIMPLICITY. Vue for. Cloud Services
Vue for Cloud Services SEAMLESS SIMPLICITY. Clinicians and referring physicians need the freedom to access patient data quickly and efficiently. But the cost constraints and complexity of owning and maintaining
More informationPAAS Public Sector Managed Services
Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents
More informationManaged Desktop Support Services
managed enterprise technologies Managed Desktop Support Services MET Managed Desktop Support Service Most organisations spend lots of time and money trying to manage complex desktop environments and worrying
More informationG-Cloud Big Data Suite Powered by Pivotal. December 2014. G-Cloud. service definitions
G-Cloud Big Data Suite Powered by Pivotal December 2014 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 6 Our Approach... 7 Service Management... 7 Vendor Accreditations/Awards...
More informationCall us today 1300 724 599. Managed IT Services. Proactive, flexible and affordable
Call us today 1300 724 599 Managed IT Services Proactive, flexible and affordable We believe technology is at its best when it s invisible. When you can focus on the task you are achieving, not the technology
More informationAccenture Human Capital Management Solutions. Transforming people and process to achieve high performance
Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented
More informationSpecialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services
Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4
More informationG-Cloud Managed Exchange SaaS. Service Description
G-Cloud Managed Exchange SaaS Service Description G-Cloud Managed Exchange SaaS Service Description 2 INDEX TO SUNGARD MANAGED EXCHANGE SAAS SUNGARD CLOUD SERVICES... 3 Managed Exchange SaaS Overview...
More informationG-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps
G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 4 3. Assets and Tools... 5 4. Outcomes...
More informationCloud-based architectures help Discovery Networks International plan for growth and changing business needs
Cloud-based architectures help Discovery Networks International plan for growth and changing business needs Discovery Networks International (DNI) wanted a more scalable, flexible and cost effective hosting
More informationDell s Unified Clinical Archive Solution
Securely store and share data with multiple caregivers. Dell s Unified Clinical Archive Solution Dell s Unified Clinical Archive (UCA) offers a single-source, end-to-end solution for your medical imaging
More informationSmartImpact MS Dynamics CRM. Support Service Definition
SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/
More informationManaged Services. Business Intelligence Solutions
Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services
More informationIBM Websphere Application Server as a Service
Government Efficiency through Innovative Reform IBM Websphere Application Server as a Service Service Definition Copyright IBM Corporation 2014 Table of Contents IBM Cloud Overview... 2 IBM/Sentinel PaaS...
More informationBUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape
BUYER S GUIDE IT Managed Services Buyer s Guide for SAP customers May 2012 flexible service delivery Moving to the beat of IT innovation with SAP Managed Services to control costs and harmonise IT landscapes.
More informationG-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)
G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY
More informationSector-leading support and in-depth expert knowledge
servicedesk on demand Comprehensive, expertly-managed support services from Axonex that provide flexible and reliable solutions tailored to meet any of your IT infrastructure requirements or challenges.
More informationEND TO END DATA CENTRE SOLUTIONS COMPANY PROFILE
END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing
More informationApplication Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open
Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part
More informationCarestream Information Management Solutions. Managing the explosion in patient information
Managing the explosion in patient information Carestream Information Management Solutions Carestream Information Management Solutions The right information in the right place at the right time from the
More informationAutomated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER
Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER CONTENTS ADAPTING TO THE CONSTANTLY CHANGING ENVIRONMENT....................... 1 THE FOUR KEY BENEFITS OF AUTOMATION..................................
More informationBoosting Business Agility through Software-defined Networking
Executive Summary: Boosting Business Agility through Software-defined Networking Completing the last mile of virtualization Introduction Businesses have gained significant value from virtualizing server
More informationG - Cloud Service Definition IT Infrastructure Monitoring And Helpdesk
IT Professional Services G - Cloud Service Definition IT Infrastructure Monitoring And Helpdesk Registered Office: Technium Springboard Centre, Llantarnam Park Cwmbran Newport, South Wales. NP44 3AW Registered
More informationIT Services. We re the IT in OrganIsaTion. Large Organisations
IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored
More informationService Definition Nine23 MDM
Service Definition Nine23 MDM G-Cloud iv Contents 1 Service Nine23 Mobile Device Management System.....4 1.1 Overview Nine23 MDM...... 4 1.2 Open Standards. 5 1.3 User requirements.....5 1.3.1 Client Browser....5
More informationXerox Print Monitoring Service (XPMS)
Xerox Print Monitoring Service (XPMS) Service Description G-Cloud : Lot 3 : Software as a Service (SaaS) April 2014 Version 1.0 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are
More informationThe Imaging Continuum
The Imaging Continuum The Imaging Continuum Systems 20092014 Mach7 Technologies Page 1 of 9 The Imaging Continuum Table of Contents Abstract...3 The Growing Importance of Image Data Ownership, Access,
More informationOptimised Managed IT Services, Hosting and Infrastructure. Keep your business running at peak performance
Optimised Managed IT Services, Hosting and Infrastructure Keep your business running at peak performance Managed Services from your Trusted Advisor Looking for comprehensive, expert support? As a trusted
More informationBaker Tilly simplifies Windows 7 deployment with CA Technologies solutions
Customer success story Baker Tilly simplifies Windows 7 deployment with CA Technologies solutions Customer profile Industry: Professional services Company: Baker Tilly Employees: 2,400 Revenue: 204 million
More informationTechnology. Accenture Infrastructure Outsourcing Services
Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not
More informationAn example ITIL -based model for effective Service Integration and Management. Kevin Holland. AXELOS.com
An example ITIL -based model for effective Service Integration and Management Kevin Holland AXELOS.com White Paper April 2015 Contents Introduction to Service Integration and Management 4 An example SIAM
More informationENTERPRISE IT SERVICE MANAGEMENT BUREAU OF ENTERPRISE SYSTEMS AND TECHNOLOGY ENTERPRISE SERVICE DESCRIPTION FOR. Ocotber 2012
S T A T E O F C O N N E C T I C U T BUREAU OF ENTERPRISE SYSTEMS AND TECHNOLOGY ENTERPRISE SERVICE DESCRIPTION FOR ENTERPRISE IT SERVICE MANAGEMENT (Featuring Numara Footprints Service and Asset Management)
More informationG CLOUD SERVICE DEFINITION
G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com
More informationManaged Services. 24x7 UK Based Service Operations Centre
Managed Services 24x7 UK Based Service Operations Centre Managed Services Intrinsic runs a 24x7 UK Based Service Operations Centre (SOC) from it s head office in Haydock. The SOC is manned around the clock
More informationTechnology. Accenture Data Center Services
Technology Accenture Data Center Services 2 Accenture employs marketleading technologies and processes to help clients design, implement and manage data center solutions that align to business priorities,
More informationARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION.
ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Architecture Services...4 2.1 Enterprise Architecture Services...5 2.2 Solution Architecture Services...6 2.3 Service
More informationSecuring the Service Desk in the Cloud
TECHNICAL WHITE PAPER Securing the Service Desk in the Cloud BMC s Security Strategy for ITSM in the SaaS Environment Introduction Faced with a growing number of regulatory, corporate, and industry requirements,
More informationSolving Healthcare's BIG Data Problem... Imaging and Cloud Infrastructure
Solving Healthcare's BIG Data Problem... Imaging and Cloud Infrastructure Michael J. Gray Gray Consulting 1 Objectives Background & Landscape Summary of Problems & Issues Role of Vendor Neutral Archive
More informationIntroducing Centricity* PACS Web
GE Healthcare Introducing Centricity* PACS Web Helping the NHS deliver better healthcare GE imagination at work A new era for PACS. The Centricity PACS Web solution is a key innovation from GE. A medical
More informationUSER EXPERIENCE MONITORING Service Definition
About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through
More informationInvolve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition
Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...
More informationIDC HEALTH INSIGHTS OPINION
Best Practices: Case Study Vendor Neutral Archiving Drives Improved Productivity, Storage Costs, and Care Quality at London Health Sciences Centre, Ontario IDC Health Insights: Healthcare Provider IT Strategies
More informationCordys Business Operations Platform
SERVICE DEFINITION Cordys Business Operations GCloud IV - PaaS Copyright 2012 Cordys B.V. All rights reserved. Table of Content Cordys Business Operations... 1 Table of Content... 2 Introduction... 4 Document
More informationMSM HIGH-SPEED, WEB-BASED INTEGRATED SERVICE MANAGEMENT SOFTWARE
MSM HIGH-SPEED, WEB-BASED INTEGRATED SERVICE MANAGEMENT SOFTWARE MSM - Marval s integrated IT Service Management software, developed to meet current and future business needs MSM is an advanced, feature
More informationOxford City Council ICT Strategy 2015 2018
Oxford City Council ICT Strategy 2015 2018 1 Contents 2 Overview... 2 3 OCC Business Drivers... 2 4 ICT Principles... 3 4.1 Business Requirements... 3 4.2 Information Management... 3 4.3 Applications...
More informationOpen Source Sales Force Automation (SFA) in the Cloud SaaS
Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi
More informationKevin Holland Public Sector Service Management Consultant @ITILspecialist. All copyrights acknowledged
Kevin Holland Public Sector Service Management Consultant @ITILspecialist All copyrights acknowledged My credentials 9.5 years as a Service Management Specialist for the in house Service Integrator of
More informationINFRASTRUCTURE MANAGEMENT IS NOT ENOUGH: THE NEW IT OPERATIONS IMPERATIVE
INFRASTRUCTURE MANAGEMENT IS NOT ENOUGH: THE NEW IT OPERATIONS IMPERATIVE ABSTRACT Infrastructure management is not enough to ensure enterprise applications are meeting business goals. Why? Because users
More informationGE Healthcare. Centricity * Clinical Archive. Unify patient images and documents across the care continuum
GE Healthcare Centricity * Clinical Archive Unify patient images and documents across the care continuum Transform departmental silos into powerful, information sharing engines Helping to drive efficiency,
More informationData Centres and IT Infrastructure
Data Centres and IT Infrastructure Expertise you can depend on Onyx Group is setting the standards of provision and customer care. We provide a national service, with a local feel, to over 2,000 satisfied
More informationEmpowering the Enterprise Through Unified Communications & Managed Services Solutions
Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can
More informationCA Service Desk Manager
DATA SHEET CA Service Desk Manager CA Service Desk Manager (CA SDM), on-premise or on-demand, is designed to help you prevent service disruptions, better manage change risks, and provides a 360-degree
More informationService Definition MMaaS Mobile Device Management. G- Cloud VII. Service Definition Nine23 MMaaS Mobile Device Management
Service Definition MMaaS Mobile Device Management G- Cloud VII 1 Table of Contents 1 SERVICE MMAAS MOBILE DEVICE MANAGEMENT... 3 1.1 OVERVIEW NINE23... 3 1.2 SERVICE SUMMARY MMAAS MOBILE DEVICE MANAGEMENT...
More informationReduce IT Costs by Simplifying and Improving Data Center Operations Management
Thought Leadership white paper Reduce IT Costs by Simplifying and Improving Data Center Operations Management By John McKenny, Vice President of Worldwide Marketing for Mainframe Service Management, BMC
More informationMANAGED SERVICES FOR THE CLOUD Service management tailored for your needs. Eagle Technologies: Your Managed Services Partner
Eagle Technologies: Your Managed Services Partner Our Managed Services product range is flexible and fully fledged, with a long track record in providing effective operational support and service desk
More informationMarval Software Limited. G Cloud iii Framework Service Definition
1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)
More informationDeveloping an Enterprise Imaging Strategy with VNA April 15, 2015
Developing an Enterprise Imaging Strategy with VNA April 15, 2015 Lynn A. Gibson, M.B.A./Vice President and CTO/CHRISTUS Health Larry Sitka/Principal Solution Architect-Lexmark Healthcare/Founder of Acuo
More informationNext Generation PACS: Design & Architecture (Standards based VNA concepts) November 8, 2010
Next Generation PACS: Design & Architecture (Standards based VNA concepts) November 8, 2010 Choice Agenda! Current State! Market Research How customer view their next PACS Top Reasons for Considering a
More informationAgilisys G-Cloud Service V
Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform
More informationTitle: Case Study: Better Health Leaner IT Session #: 316 Speaker: Jens Lidholm Company: Accenture
Title: Case Study: Better Health Leaner IT Session #: 316 Speaker: Jens Lidholm Company: Accenture Version History Version Date Author Major changes and updates 1.0 Apr 21, 2006 Jens Lidholm First Version
More informationXerox Remote Infrastructure Monitoring (XRIM)
Xerox Remote Infrastructure Monitoring (XRIM) Service Description G-Cloud : Lot 3 : Software as a Service (SaaS) April 2014 Version 1.0 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and
More informationManaged Security Services for Data
A v a y a G l o b a l S e r v i c e s Managed Security Services for Data P r o a c t i v e l y M a n a g i n g Y o u r N e t w o r k S e c u r i t y 2 4 x 7 x 3 6 5 IP Telephony Contact Centers Unified
More informationDoes Company Size Matter? Sizing up SaaS for your IT Help Desk SOLUTION WHITE PAPER
Does Company Size Matter? Sizing up SaaS for your IT Help Desk SOLUTION WHITE PAPER Table of Contents Organization Size and Sizing up SaaS for the IT Help Desk................... 1 What SaaS can bring
More informationCA Service Desk Manager
PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES
More informationManaging Cost and Complexity out of Desktop Management
Managing Cost and Complexity out of Desktop Management A practical six-point plan to realising the business and technology benefits of Desktop as a Service Introduction With the increasing pressures on
More informationEnterprise Data Management for SAP. Gaining competitive advantage with holistic enterprise data management across the data lifecycle
Enterprise Data Management for SAP Gaining competitive advantage with holistic enterprise data management across the data lifecycle By having industry data management best practices, from strategy through
More informationAccenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning
Accenture Enterprise Services for Chemicals Delivering high performance in enterprise resource planning An innovative, comprehensive and proven approach that helps chemical companies accelerate enterprisewide
More informationIT Services. Capita Private Cloud. Cloud potential unleashed
IT Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom,
More informationData Sheet: Archiving Altiris Client Management Suite 7.0 from Symantec Deploy, manage, secure, and troubleshoot
Deploy, manage, secure, and troubleshoot Overview The cost of a PC is only a small part of its total cost. Nearly 80 percent of the total cost of owning a client system goes toward the support and maintenance
More informationVALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud
VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge
More informationG-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification
G-Cloud Service Description Atos: Cloud Professional Services: Requirements Specification Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and
More informationG Cloud 6. Service Definition: Platform as a Service (PaaS)
G Cloud 6 Service Definition: Platform as a Service (PaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing
More informationPOWERFUL CONNECTIVITY. MULTIPLE SITES AND VENDORS. A SINGLE GLOBAL WORKLIST. Vue Connect. Enterprise IMAGE/ARTWORK AREA
Vue Connect Enterprise Workflow MULTIPLE SITES AND VENDORS. A SINGLE GLOBAL WORKLIST. For enterprises comprising multiple sites, a range of facility types, varying departmental workflow and imaging platforms
More informationG-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service
G-Cloud 6 Service Definition DCG Enterprise Backup Reporting Service G-Cloud 6, Service Description, DCG Enterprise Backup Reporting Service Page 1 of 16 CONTACT INFORMATION Guy Silver T: +44(0) 7990 690087
More informationUNCLASSIFIED. UK Email Archiving powered by Mimecast Service Description
UNCLASSIFIED 11/12/2015 v2.2 UK Email Archiving powered by Mimecast Service Description Cobweb s UK Email Archiving, powered by Mimecast, provides businesses with a secure, scalable cloud-based message
More informationService Desk as a Service
Service Desk on Command A Steria Cloud Services Offering Service Name Service Desk on Command Service Desk as a Service Type of Service: IaaS PaaS SaaS Specialist Services Deployment Model: Public Private
More information