GP/Family doctor Hospitals. Medicine and pharmacy. Dentist. Health. The Danish Healthy Cities Network

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1 Health GP/Family doctor Hospitals Dentist The Danish Healthy Cities Network Medicine and pharmacy Health

2 Health Care in Denmark The Danish health care service covers many different institutions and functions in the public arena. Their common aim is to heal and prevent illness and promote public health in Denmark. If you are a permanent resident in Denmark, you are entitled to help from the Danish health care service. When you move to Denmark, you are covered by the Danish health insurance system from the day you register with the national registration office. Most examinations and treatments are free, all you need is a health insurance card. If you are staying in Denmark temporarily and are not registered with the national registration office, you are entitled to free treatment by the public health service if you suddenly fall ill. However, you will only receive free treatment which enables you to travel home. If you are covered by public health insurance in an EU country, Iceland, Norway or Liechtenstein, you are entitled to emergency treatment in the Danish public health service.

3 health Health insurance card The yellow health insurance card is documentation that you are entitled to the treatments and services offered under the national health insurance scheme. Therefore you must always carry your health insurance card when visiting the doctor, hospital etc. Until children are 15 years of age, they have the same GP/family doctor as their parents. Once children turn 15, they can choose their own doctor. GP/Family doctor At Citizens Services, upon your arrival, you can choose a GP/family doctor you can contact if you fall ill. You can change doctors yourself by using a digital self-service solution. Your GP will also handle prescriptions, vaccinations and certain types of contraception, and will also assist with disease prevention. You will need to make an appointment before going to see your GP. Out-of-hours medical service If you fall ill or suffer an injury outside your own GP s normal opening hours, you can call the out-of-hours medical service. The out-of-hours doctor can, among other things, prescribe medicines, refer you to an accident and emergency department or admit you to hospital. Only call the out-of-hours medical service if the problem cannot wait until your own GP is available. The out-of-hours medical service is open from to 8.00 Monday-Friday and 24 hours a day at weekends and bank holidays. The telephone number is the same regardless of where in the region you live (except for Anholt and Endelave). T Hospitals If you need to be examined or treated at a hospital, you first need a referral from your own GP, a specialist doctor or from the out-of-hours medical service. You will receive an appointment from the hospital, which will send information on where and when you need to go. A&E department Accident and emergency departments treat serious injuries which your own GP is unable to treat, for example a broken finger. Accident and emergency departments are often busy, so you might well have to wait. To be seen by the accident and emergency department, you first need a referral from your own GP or from the out-of-hours medical service. Call the outof-hours doctor before you go to an A&E department Accident and emergency APP Denmark has an official app to contact emergency services in emergency situations. APP 112 automatically sends your GPS coordinates to the emergency services so that help can be sent to you more quickly. Activation of the GPS on your phone is required to send the coordinates. The app can be downloaded free for ios, Android and Windows phones. The app is called 112 app. 4 5

4 Dentist Children and young people under the age of 18 are entitled to free dental treatment. If you have an accident involving your teeth, there are emergency dentists who are open outside normal opening hours. Emergency Dental Service in Central Denmark Region With acute onset of toothache or damage to your teeth outside of your dentist s normal opening hours, please contact the Emergency Dental Service in Central Denmark Region. Call the emergency dental service Telephone hours: Friday 18:00 to 19:00. Saturday, Sunday and public holidays. 10:00 to 11:00 and to Addresses: Dental Clinic Brobjergskolen Frederiks Allé Aarhus C Private healthcare Apart from the public healthcare system, Denmark has a number of private hospitals and health clinics where you pay for treatment. The public health system has waiting lists for certain kinds of treatment, in which case you may choose a private hospital or clinic to avoid waiting for treatment. Regardless of whether you choose public or private treatment, the quality of medical treatment in Denmark is generally very high. Medicine and pharmacy Prescription medicines are only available for purchase at pharmacies. A doctor or dentist s prescription is required in order to purchase prescription medicines. Over-the-counter medicines are available for purchase without a prescription at pharmacies and approved supermarkets, kiosks, drug stores and petrol stations. Most pharmacies are open from 9:30 to 17:30 on weekdays and from 9:30 to 13:00 on Saturdays. If you need to purchase medicine outside of these opening hours, most major Danish cities have a 24-hour pharmacy. Emergency Dental Service Regional Hospital Laegaardsvej Holstebro 6 7

5 The Danish Healthy Cities Network (SUND BY) The Danish Healthy Cities Network is a network of municipalities and regions committed to mutual cooperation in order to strengthen and develop the field of public health locally. The network focuses on knowledge-sharing and development of health promotion policies and activities in municipalities and regions. Since 1991 the members have worked together in developing new methods carrying out courses and conferences and publishing recommendations. Useful and efficient tools for working with promoting public health have been developed through the network. An annual network conference and conferences are common activities where both professionals and politicians are invited. thereby become a guideline for public health promotion and prevention in the Danish cities. Read more about the network Since 2006 the Danish Healthy Cities Network, in cooperation with national experts, has developed methods, tools and models to support members local health promotion and prevention work for major public health issues. These have been published, distributed and disseminated among the members and 8 9

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