Mitel 5000 Communications Platform

Transcription

1 Mitel 5000 Communications Platform Phone User Guide Supplement For Version 5.0 Software Introduction Affected User Guides Terminology Changes Using Meet-Me Conferencing Conference Assistant Access Codes Setting Up a Meet-Me Conference Joining a Meet-Me Conference Dropping Out of a Meet-Me Conference Putting a Meet-Me Conference on Hold Transferring a Meet-Me Conference Using Hot Desking Using Synchronization Using New Dynamic Extension Express Features Additional Associated Destinations Additional Message Waiting Indication Destinations Handoff Push/Pull To/From Other Destinations Using the New Configuration Assistant Feature Managing Meet-Me Conferencing Access Codes Using 53xx IP Phone Embedded Applications Accessing Embedded Applications Call History Application Viewing Call History Deleting Call Records Reviewing Call Record Icons People Application Adding Names to Your Contact List Editing Your Contact List Dialing from Your Contact List HTML Applications Language Application Document Part Number Page 1 A946/4373A Mitel Networks Corporation February 2011

2 Introduction Introduction This user guide supplement was created for the Mitel 5000 Communications Platform (CP) version 5.0 software release. This supplement specifies the affected 5000 CP phone user guides, and it provides information on and instructions for the 5000 CP v5.0 new features and changes. See the following sections for details: Affected User Guides below Terminology Changes on page 3 Using Meet-Me Conferencing on page 4 Using Hot Desking on page 6 Using Synchronization on page 7 Using New Dynamic Extension Express Features on page 8 Using the New Configuration Assistant Feature on page 10 Using 53xx IP Phone Embedded Applications on page 11 Affected User Guides This document provides supplemental information and instructions for the following existing Mitel 5000 CP phone user guides: 5212/5224 IP Phone User Guide, part number IP Phone User Guide, part number /5324 IP Phone User Guide, part number /5330/5340 IP Phone User Guide, part number IP Phone User Guide, part number Telephone User Guide, part number User Guide, part number Telephone User Guide, part number /8660 Phone User Guide part number Telephone User Guide, part number User Guide, part number /8622 IP Phone User Guide, part number IP Phone User Guide, part number Single-Line Phone User Guide, part number Executive Display/IP Phone Plus User Guide, part number Standard Display/Basic Digital User Guide, part number Professional Display Phone User Guide, part number Associate Display/Basic Digital User Guide, part number Page 2 Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011

3 Terminology Changes Terminology Changes To accommodate changes in technology and/or marketing, the following terminology changes have been implemented in the v5.0 release: The embedded Basic Voice Mail (BVM) application has been renamed as Unified Voice Messaging (UVM). The basic unified messaging capability of UVM has been enhanced and renamed as Synchronization. The traditional conferencing feature that has always been available on the 5000 CP has been renamed as Ad Hoc Conferencing to differentiate it from the new Meet-Me Conferencing feature introduced in this release. Numeric passwords (such as voice mailbox passwords and station passwords) are now referred to as passcodes. Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011 Page 3

4 Using Meet-Me Conferencing Using Meet-Me Conferencing The Meet-Me Conferencing feature allows up to eight internal and/or external callers to dial into a conference instead of being manually added by an internal user, as is the case when using the system s traditional ad hoc conferencing method. (See your existing phone user guide for details on using the traditional Ad Hoc Conferencing method.) Note that unlike an Ad Hoc Conference, a Meet-Me Conference can consist entirely of outside parties; an internal system user does not have to be present. Also note that the traditional Ad Hoc Conferencing feature is still available for use even when Meet-Conferencing is licensed and enabled. Both conferencing types are available for use as needed. Many existing system features that work with the traditional Ad Hoc Conferencing method (such as Record-A-Call, transferring a conference, placing a conference on hold, etc.) also work with the new Meet-Me Conferencing method. Conference Assistant Conference Assistant is a new voice-guided application that allows you to join a Meet-Me Conference by dialing the extension number assigned to the Conference Assistant and then entering the proper access code. If you enter an invalid access code, the Conference Assistant prompts you to try again. The Conference Assistant also lets you know if there are no conferencing circuits available or if the conference is already at capacity. Access Codes If Meet-Me Conferencing is enabled for your system, you have the ability to initiate or join a Meet-Me Conference by dialing the Conference Assistant and entering a valid access code. Access codes are typically generated to match each user s extension number, so that each user has their own personal access code for establishing Meet-Me Conferences. In addition to the personal access code that may match your extension, you can also use the updated Configuration Assistant application to create conferences with unique system-generated access codes. (See Using the New Configuration Assistant Feature on page 10 for details.) Setting Up a Meet-Me Conference You can set up a Meet-Me Conference using either your personal access code or a system-generated access code. (See the previous section for more information on access codes.) To set up a Meet-Me Conference using a personal access code: 1. Tell all intended conference participants to call the Conference Assistant at an agreed-upon time and use your extension number as the access code to join the conference. 2. Follow the instructions for Joining a Meet-Me Conference on page 5. To set up a Meet-Me Conference using a system-generated access code: 1. Generate a Meet-Me Conference access code through the Configuration Assistant application (see page 10). 2. Tell all intended conference participants to call the Conference Assistant at an agreed-upon time and use the system-generated number as the access code to join the conference. 3. Follow the instructions for Joining a Meet-Me Conference on page 5. Page 4 Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011

5 Joining a Meet-Me Conference Joining a Meet-Me Conference You can join a conference with up to seven internal and/or external parties (for a total of eight parties, including yourself). To join a Meet-Me Conference: 1. Dial (or ask to be transferred to) the Conference Assistant extension number. (See your administrator if you do not know the extension number.) You hear: Welcome to the Conference Assistant. Enter an access code, and then press Pound (#). To cancel, press Star (*). 2. Enter the appropriate access code for the Meet-Me Conference you wish to join (see Access Codes on page 4). Note the following: If you enter an invalid access code, the Conference Assistant prompts you to try again. If there are no conferencing resources available, or if the maximum number of allowed parties has already been reached, you hear: All circuits are busy. Please try again later. Hang up and try again later. 3. Once connected, you can talk with other parties who join the conference. (Display phones show the name of the conference [if available], the total conference duration, and the number of parties connected to the conference.) Note the following: If you are the first person in the conference, you hear: You are the first person in this conference. Please stay on the line. You then hear music until another caller joins the conference or you hang up. As other parties join or leave the conference, you hear a tone to signal the change. If the conference contains only external callers, the Conference Assistant will prompt the participants to extend the conference after a period time. If no one presses a digit to extend the conference, the system terminates the conference. Dropping Out of a Meet-Me Conference You can leave a conference and still leave the other parties connected. To exit a Meet-Me Conference: Hang up. The other parties in the conference remain connected. Putting a Meet-Me Conference on Hold You can put a conference on hold at your phone (the other parties remain connected) and then later return to the conference. To put a Meet-Me Conference on Hold: During the conference, press the Hold button. To return to the Meet-Me Conference: Lift the handset or press the Speaker button, and then press the Hold button. Transferring a Meet-Me Conference You can remove yourself from a conference and transfer it to another party. To transfer a Meet-Me Conference to another extension: 1. During the conference, press the Transfer button, and then dial the extension number. 2. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party s display. Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011 Page 5

6 Using Hot Desking Using Hot Desking The Hot Desking feature allows users to share phones or temporarily move to other phones and yet maintain their personal identity and preferred phone configuration settings. If your administrator has set you up with a Hot Desk Profile, you can log on to any Hot Desk-enabled base phone using the Hot Desk feature code (default is 348), your assigned Hot Desk Profile extension number, and your assigned Hot Desk Profile station passcode. The system will then apply your phone profile phone settings such as extension (intercom directory) number, class-of-service, language, programmable buttons, etc. to the phone. To log on to a Hot Desk-enabled base phone: 1. At a Hot Desk-enabled base phone, do one of the following: Press the Hot Desk feature button (if one is programmed on the phone). Press the LOGIN menu button (on six-line display phones). Dial 348. Display phones show ENTER HOT DESK EXTENSION. 2. Dial your assigned Hot Desk extension number. Display phones show ENTER PASSCODE. 3. Dial your assigned Hot Desk passcode. Display phones show HOT DESK SESSION ACTIVATED for five seconds. To log off of a Hot Desk session: Do one of the following: Press the Hot Desk feature button (if one is programmed on the phone). Press the LOGOUT menu button (on six-line display phones). Dial 348. Display phones show HOT DESK SESSION TERMINATED for five seconds. If you forget to log off and then attempt to log on elsewhere, the system automatically logs you off of the original phone so that you can log on to the new phone. Page 6 Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011

7 Using Synchronization Using Synchronization If you have a Unified Voice Messaging (UVM) mailbox (previously called a Basic Voice Mail mailbox) and your system is enabled for Synchronization, your administrator may give you the option to access, play, and manage your voice mail messages directly from your computer or Blackberry mobile device client application. If so, each UVM voice mail message that you receive can also be delivered as an audio file attachment within an message sent to your account. In addition to the basic Forward and Forward and Copy levels available prior to v5.0, UVM now provides two additional levels, as described below: Forward Only: This level, which was available on UVM prior to v5.0, delivers a voice message to your address each time you receive a new voice message in your voice mailbox. After the message is sent, the original message is deleted from your voice mailbox. This level does not provide integration between your client and voice mailbox. Forward and Copy: This level, which was available on UVM prior to v5.0, delivers a copy of a voice message to your address each time you receive a new voice message in your voice mailbox. The original message can still be retrieved from your voice mailbox. This level does not provide integration between your client and voice mailbox. Enhanced Integration: This level, which is new with v5.0, delivers new voice messages to both your address and your voice mailbox, and synchronizes those messages. For example, if you delete a voice message from your client, the message is also deleted in your voice mailbox. In addition, you receive a Welcome message and error notification messages if an error occurs. This level does provide integration between your client and voice mailbox. BlackBerry Enhanced Integration: This level, which is new with v5.0 and similar to the Enhanced Integration level, delivers new voice messages to both your BlackBerry address and your voice mailbox. This level does provide integration between your client and voice mailbox. For details on using the Synchronization feature now available on UVM, refer to the UVM Synchronization User Guide (document part no ). Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011 Page 7

8 Using New Dynamic Extension Express Features Using New Dynamic Extension Express Features The v5.0 software release includes a number of enhancements to the existing Dynamic Extension Express (DEE) feature, including: additional associated destinations message waiting indications on all internal associated destinations handoff push/pull from other associated destinations The details of these enhancements are provided in the following sections. (For more information on the DEE feature itself, see the DEE section in the latest available user guide for your particular phone model.) Additional Associated Destinations The following new User associated destinations have been added: Desk Phone 2 Mobile Phone 2 Softphone 2 Home IP Phone 2 Home Phone 2 Each of these new User associated destinations can be used in any DEE routing step. Also, the maximum number of associated destinations in a single routing step has been increased to 10 to allow all 10 destinations to be placed in a single routing step. (Note that the restriction that Voice Mail must be in its own routing step still applies.) Additional Message Waiting Indication Destinations Prior to v5.0, message waiting indications (MWIs) were restricted to your main extension. With this release, all of your internal associated destinations will also receive MWIs when a voice mail message or a station message is left on your main extension. (Mitel 5610 Cordless Handsets and UC Express SIP Softphones can receive voice mail MWIs, but they cannot receive station MWIs.) So, if your main extension receives a message waiting indication from voice mail or the system s station messaging feature, the MWI is propagated (as applicable) to your other internal associated destinations. If any of your internal associated destinations responds to the MWI, then the MWI is cleared on all of them. Note that if any destination other than your main extension receives an MWI, it will not propagate to the other internal destinations. The MWI has to originate on your main extension. If enabled, the system can now send a text message to your mobile phone to indicate that your main system extension has received a new station message or voice mail message. Here is an example of an message generated by a station message: You have a message from <Username> at extension <Extension>. Callback: <Auto Attendant Number> Here is an example of an message generated by a voice mail message: You have a new voice mail message for mailbox number <Mailbox Number>. Callback: <Voice Mail Notification and Retrieval Number> You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message. Check with your administrator if you would like to take advantage of this feature. Page 8 Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011

9 Handoff Push/Pull To/From Other Destinations Handoff Push/Pull To/From Other Destinations Prior to v5.0, you could only perform a DEE Handoff push or a Handoff pull from your DEE main extension (most likely your desk phone). With this release, you can perform a Handoff push or a Handoff pull from any of your internal associated destinations (unless that destination is a 5610 Cordless Handset or a UC Express SIP Softphone). If your phone has a button programmed for the Handoff feature, then the button will light if there is a call available to pull. Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011 Page 9

10 Using the New Configuration Assistant Feature Using the New Configuration Assistant Feature For the v5.0 software release, the existing Configuration Assistant application (a voice guided configuration portal that provides easy-to-use, remote access to a variety of end-user phone configuration options) has been enhanced to include an option for managing Meet-Me Conferencing access codes. The details of this enhancement are provided in the following section. Managing Meet-Me Conferencing Access Codes NOTE This feature is available only if Meet-Me Conferencing is enabled on your phone system. For details on using Configuration Assistant to perform other tasks besides managing Meet-Me Conferencing access codes, see the Configuration Assistant section in the latest available user guide for your particular phone model. While using Configuration Assistant options, you can press the Star button (*) any time you wish to cancel the current operation and return to the main menu. To create a new Meet-Me Conference access code: 1. Access Configuration Assistant as described in your existing phone user guide. 2. Follow the voice prompts to select the conference option, and then select the option to create a new conference access code. Configuration Assistant states your new access code. 3. Hang up, or press * to return to the main menu. To delete an existing Meet-Me Conference access code: 1. Access Configuration Assistant as described in your existing phone user guide. 2. Follow the voice prompts to select the conference option, and then select the option to delete an existing conference access code. Configuration Assistant prompts you for the access code you wish to delete. 3. Enter the access code, and then press #. If you enter an access code that does not exist, Configuration Assistant prompts you to enter another access code. 4. Hang up, or press * to return to the main menu. To list all of your existing Meet-Me Conference access codes: 1. Access Configuration Assistant as described in your existing phone user guide. 2. Follow the voice prompts to select the conference option, and then select the option to list your conference access codes. Configuration Assistant first states the number of access code you have and then states all of your existing access codes. 3. Hang up, or press * to return to the main menu. To send yourself an message listing all of your existing conference access codes: 1. Access Configuration Assistant as described in your existing phone user guide. 2. Follow the voice prompts to select the conference option, and then select the option to yourself a list of your existing access codes. You should soon receive an message that lists all of your existing access codes, including the code number, code name, and when the code was last used. 3. Hang up, or press * to return to the main menu. NOTE If you do not have an address configured in the phone system database, then this option is not provided. Check with your administrator if you would like to take advantage of this feature. Page 10 Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011

11 Using 53xx IP Phone Embedded Applications Using 53xx IP Phone Embedded Applications Certain Mitel 53xx IP phones provide embedded applications that simplify the use of your phone. Besides the Conference Unit Controller, Cordless Devices Controller, and Settings embedded applications available prior to v5.0, some Mitel 53xx IP phones may now have some additional embedded applications, including: Call History (5320, 5330, 5340, and 5360 IP phones only) People (5340 and 5360 IP phones only) HTML (5320, 5330, 5340, and 5360 IP phones only) Language (5320, 5330, 5340, and 5360 IP phones only) See the following sections for more information on the embedded applications. Accessing Embedded Applications To open the Applications window, press the blue (Applications) button on the phone. The Applications home window shows the current list of your phone s available applications. To open an application, touch the specific application name on the display. Your phone may also be programmed with one or more buttons that provide access directly to an application without having to press the blue Applications button. And, if you have a 5360 IP Phone, you can also use the Gadget Sidebar on the home display to access certain applications. Call History Application You can use the Call History application to display a list of the calls that you have missed, made, and answered. The list shows your most recent 50 calls. After the 50-call limit has been reached, the oldest call record is replaced each time a new call is missed, made, or answered. From this application, you can: display calls by type display call information (if available) for each call return missed calls by pressing a button delete or modify digits before saving or dialing a call delete calls Viewing Call History You can use the Call History application to filter the call records and display information on each call in the list IP Phones To view your call history: 1. Press the Call History icon ( ) located on the Gadget Sidebar. 2. Press: Missed to view your missed calls (if any). All to view a list of all call records. Answered to view your incoming calls. Made to view your outgoing calls. 3. Use the navigation buttons at the bottom of the display to move to the previous or next page of call records. The total number of pages in the current list is shown at the bottom of the display. Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011 Page 11

12 Viewing Call History 4. Press the Dial icon ( ) to the right of the call record to call the contact, or press on a call record to display the call details: Name and number (if available) Call type (for example, Missed) Time and date of call 5. Do one of the following: If necessary, use the keypad cursor left, cursor right, Delete, and Backspace keys to modify the number. Press Dial to call the number or press To People to save the contact details to the People application. Use the navigation buttons at the bottom of the display to show details for another call record. Press Close to return to the previous list. 5320/5330/5340 IP Phones To view your call history: 1. From the idle display, press (Applications), and then press Call History. 2. Press: Missed to view your missed calls (if any). All to view a list of all call records. Answered to view your incoming calls. Made to view your outgoing calls. 3. Use the navigation buttons at the bottom of the display to move to the previous, first, or next page of call records. The total number of calls in the current list is shown in the bottom left corner of the display. The bottom right corner shows the range of calls (for example 1-7) that are currently displayed. 4. Press the button to the right of the call record to call the contact (5340 IP Phone only), or press the button to the left of the call record to display the call details: Name and number (if available) Call type (for example, Missed) Time and date of call 5. Do one of the following: If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. Press Dial to call the number, or press To People to save the contact details to the People application (5340 IP Phone only). Press or at the bottom of the set to display details for another call. Press Close to return to the previous list. Page 12 Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011

13 Deleting Call Records Deleting Call Records You can delete individual call records or all calls of a certain type IP Phones To delete an individual call record: 1. Press the Call History icon ( ) located on the Gadget Sidebar. 2. Press the button to the left of the call to display the call details 3. Press Delete. To delete all calls by type: 1. Press the Call History icon ( ) located on the Gadget Sidebar. 2. Press: Missed to view your missed calls (if any). All to view all calls. Answered to view your incoming calls. Made to view your outgoing calls. 3. Press Delete List to delete all calls from the currently displayed list. 4. You are prompted to confirm the delete. Press Delete. 5320/5330/5340 IP Phones To delete an individual call record: 1. From the idle display, press (Applications), and then press Call History. 2. Press the button to the left of the call to display the call details 3. Press Delete Log Entry. To delete all calls by type: 1. From the idle display, press (Applications), and then press Call History. 2. Press: Missed to view your missed calls (if any). All to view all calls. Answered to view your incoming calls. Made to view your outgoing calls. 3. Press Delete List to delete all calls from the currently displayed list. 4. You are prompted to confirm the delete. Press Delete. Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011 Page 13

14 Reviewing Call Record Icons Reviewing Call Record Icons The Help application available on certain 53xx IP phones has an Icons section that explains the meaning of the various call record icons. The icons include: 5360 IP Phones To view the help about the call record icons: 1. Press the Help icon ( ) located on the Gadget Sidebar. 2. Press Icons. 3. Press or to navigate to the list of Call History icons. 5320/5330/5340 IP Phones To view the help about the call record icons: 1. From the idle display, press (Applications), press Help, and then press Key Icons. 2. Press or to navigate to the list of Call History icons. Note that New call records are any records that have been generated since the last time you accessed the Call History application. Page 14 Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011

15 People Application People Application You can use the People application on Mitel 5340 and 5360 IP phones to add, delete, and edit contact names and numbers. You can also dial anyone on your contact list from the People application. The People window displays up to eight contacts per page, ordered alphabetically by last name. Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number using the To People from the Call History application IP Phones To add a name to your contact list using the People application: 1. Press the Contact List icon ( ) located on the Gadget Sidebar. 2. Press New. 3. Enter the name using the on-screen keyboard to press the appropriate letters to spell the name of your contact. 4. Press Edit Number and using the on-screen numeric keyboard or the keypad, enter the number. If an outgoing prefix is required to access an external line, you may need to add the digit(s). 5. Press Save. 6. Press Close IP Phones To add a name to your contact list using the People application: 1. From the idle display, press (Applications), and then press People. 2. Press New. 3. Enter the number. If an outgoing prefix is required to access an external line, you may need to add the digit(s). 4. Press Save. 5. Press the appropriate letters to spell the name of your contact. 6. Press Save. 7. Press Close. Editing Your Contact List If necessary, you can edit existing names and/or numbers in your People application contact list IP Phones To edit contact information using the People application: 1. Press the Contact List icon ( ) located on the Gadget Sidebar. 2. Press the name you wish to edit. (If you wish to delete the name from your contact list, press Delete.) 3. Press Edit Using the on-screen keyboard, update the appropriate information for the name. 5. Press Edit Number, and using the on-screen numeric keypad, edit the number. 6. Press Save. 7. Press Close. Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011 Page 15

16 Dialing from Your Contact List 5340 IP Phones To edit contact information using the People application: 1. From the idle display, press (Applications), and then press People. 2. Press the name you wish to edit. (If you wish to delete the name from your contact list, press Delete.) 3. Press Edit Name. 4. Using the on-screen keyboard, update the appropriate information. 5. Press Save. 6. Press Edit Number. 7. Using the on-screen keyboard, update the appropriate information. 8. Press Save. 9. Press Close. Dialing from Your Contact List You can dial a phone number associated with a contact name in your People application list IP Phones To dial a contact from your People application list: 1. Press the Contact List icon ( ) located on the Gadget Sidebar. 2. Use the navigation buttons to page through the contact list and select the desired name. 3. Dial the contact name using one of the following methods: Select a contact name and press Dial. Press the dial icon to the right of the contact s name in the main list. (The contact name does not need to be selected.) 4. Continue the call using the speakerphone, or lift the handset for privacy IP Phones To dial a contact from your People application list: 1. From the idle display, press (Applications), and then press People. 2. Use the navigation buttons to page through the contact list and select the desired name. 3. Dial the contact name using one of the following methods: Select a contact name and press Dial. Press the button to the right of the contact s dial icon in the main list. (The contact name does not need to be selected.) 4. Continue the call using the speakerphone, or lift the handset for privacy. Page 16 Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011

17 HTML Applications HTML Applications Besides the basic Screen Saver and Help applications available on certain phones prior to v5.0, Mitel 5320, 5330, 5340, and 5360 IP phone users may now have additional HTML applications available for customized use. If so, they will appear on the Applications menu on your phone (and the Gadget Sidebar on 5360 IP Phones). Language Application The Language application allows 5320, 5330, 5340, and 5360 IP phone users to select the language in which phone prompts and applications appear. Supported languages are American English, British English, Canadian French, and Mexican Spanish. The system can support up to four languages at one time. The language choices appearing on your display are controlled by system programming. 5320/5330/5340/5360 IP Phones To change the display/prompt language: 1. From the idle display, press (Applications), and then press Settings. 2. Press Languages. The display shows the language options that are currently supported for your phone. 3. Select the desired language, and then press Save. The phone displays your chosen language. Mitel is a registered trademark of Mitel Networks Corporation. All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corporation. All rights reserved. The contents of this document, which reflect current Mitel standards, may include technical or other inaccuracies. Mitel reserves the right to make revisions or changes without prior notice. Mitel 5000 CP Phone User Guide Supplement for v5.0, February 2011 Page 17