DAS Statewide Policy. SUBJECT: Information Technology Asset Inventory/Management NUMBER: IRM

Size: px
Start display at page:

Download "DAS Statewide Policy. SUBJECT: Information Technology Asset Inventory/Management NUMBER: IRM 107-004-010"

Transcription

1 DAS Statewide Policy SUBJECT: Information Technology Asset Inventory/Management NUMBER: IRM DIVISION: Information Resources Management Division EFFECTIVE DATE: APPROVED: Signature on File POLICY/ PURPOSE: State law requires the Department of Administrative Services Information Resources Management Division (DAS IRMD) to ensure that all state-owned information technology (IT) assets are inventoried, tracked, and managed throughout each IT asset s lifecycle. Through this policy, and its attachments, DAS IRMD is establishing the baseline standards by which agencies will manage, and collect and report information about the IT Assets under agency control. Agencies will establish IT Asset Management programs and procedures for acquiring, deploying, tracking/managing, and disposing of IT-related assets under its control. Agencies will periodically collect and report a compilation of information about its current IT Assets and its planned IT investments to DAS IRMD following a published state government-wide schedule. Agencies may establish additional written policies, standards, processes and procedures as necessary to accomplish agency business objectives. POLICY CONTEXT: In support of the Governor s priorities relating to government efficiency and effectiveness, the State Enterprise Information Resources Management Strategy and to fulfill state obligations under ORS the Department of Administrative Services (DAS), through the State Chief Information Officer, will review and analyze State government-wide IT Asset Inventory/Management information submitted by each state agency to efficiently and effectively: a. Track and report the state of the state s IT assets on a routine basis b. Provide general guidance to state agencies for managing key asset types including hardware, software, business systems, and data c. Provide specific guidance to state agencies for calculating and reporting on the total cost of ownership of state IT assets throughout the asset life cycle* d. Leverage the state s purchasing power by knowing the state governmentwide need, and the volume and timing of need for future IT hardware and software purchases e. Ensure software license optimization and compliance f. Establish an initial, current and disposal value for the state s IT assets g. Plan for a common, shared, state government-wide information technology infrastructure; and h. Acquire the information needed for state government-wide information resources management decision-making

2 DAS Statewide Policy POLICY NAME: Information Technology Asset POLICY NUMBER: IRM Inventory/Management POLICY CONTEXT (Continued): * The establishment of a common framework for calculating, managing, reporting and reducing the total cost of ownership of IT assets (lifecycle costs) by all state agencies will be established in subsequent revisions to this policy or through a separate policy specifically addressing this Information Resources Management discipline. Additionally, it is expected that other programs designed to leverage the information provided through the implementation of this ITAM policy will be established. AUTHORITY: ORS , , ,477, , , , , , , , , , , Executive Orders: 01-25, 00-02, 99-05, Additionally, the inventory and management of all IT assets are subject to the DAS State Controller s Division (SCD) Oregon Accounting Manual (OAM) Policies and Procedures: , , , , , , ; DAS Risk Management Division - Property Self-Insurance Policy Manual : Section VII Special Plan for Electronic Data Processing (EDP); DAS Risk Management Division Policy Interpretation 1-101: Special Plan for Information Technology (IT) Systems; and, DAS Surplus Computer Equipment Disposal policy APPLICABILITY: All Executive Branch agencies with the exception of the Oregon University System and K-12 education districts. ATTACHMENTS: Attachment 1: Information Technology Asset Management-related Glossary of Terms Attachment 2: Information Technology Asset Inventory Mandatory Attributes Attachment 3: Information Technology Asset Management-Related Architecture and Standards Document Attachment 4: Minimum Information Technology Asset Management Performance Standards) Attachment 5: State government-wide ITAM Inventory Submission Schedule DEFINITIONS: Ancillary Charges means, costs necessary to put a capital asset into use such as freight and handling, insurance in transit, and assembly or installations costs which are capitalized as part of the asset. Capital Assets means, tangible or intangible assets used in agency operations that have initial estimated useful lives beyond a single year and an initial cost (inclusive of ancillary charges) of at least $5,000. (OAM Glossary: RF) Embedded Technology means, microprocessors that are designed into other products and equipment that are not themselves computers. 2

3 DAS Statewide Policy POLICY NAME: Information Technology Asset POLICY NUMBER: IRM Inventory/Management DEFINITIONS (Continued): IT Assets means, all present and future forms of computer hardware, software and related items used for business data processing and office automation which have the ability to connect, either directly or through a Local Area Network (LAN), to the State of Oregon s Wide Area Network (WAN) except devices with embedded technology. IT Asset Inventory means, the process of discovering and verifying information about an organization s information technology asset (e.g. hardware, software, applications, data, etc.) through manual and/or automated means. Non-Capital Assets means, tangible or intangible property used in agency operations having an initial estimated useful life beyond a single fiscal year and having an initial cost (inclusive of ancillary charges) of less than $5,000. (OAM Glossary: RF) Physical Inventory means, physical verification of all items listed on agency inventory records. (OAM Glossary: RF) IT Asset Management Program means, a system of integrated management processes, strategies and technologies that enables an enterprise to manage its assets throughout their lifecycle. Lifecycle means, the series of stages in form and functional activity through which something passes during at least four stages of its lifetime (acquisition, deployment, management/support, disposal/retirement) including budget development and fiscal tracking of these stages. Agency IT Asset Inventory/Management (ITAM) Coordinator means, the agency staff member responsible for the collection, management and reporting of Information Technology Asset Inventory-related information, and agency central point of contact/coordinator with DAS/IRMD in matters relating to IT asset inventory and management. (See Attachment 1: Glossary of Terms for additional definitions) GUIDELINES: I. To fulfill agency responsibility to ensure that the State s IT-related assets are properly procured, accounted for, classified, inventoried, reported, and controlled, the agency head of each agency shall establish an IT Asset Management Program and identify an Agency ITAM Coordinator. 3

4 DAS Statewide Policy POLICY NAME: Information Technology Asset POLICY NUMBER: IRM Inventory/Management GUIDELINES (Continued): II. III. IV. Agencies will develop and submit copies of Agency IT Asset Inventory/Management-related processes/procedures and any additional agency-specific policies beyond this Statewide ITAM Policy to DAS IRMD for review no later than three months following the effective date of this policy. This information will be used to improve statewide IT Asset Management-related policies over time. Agencies will establish standard lifecycles for agency IT assets. Further, Agencies will develop and submit a Lifecycle Replacement Plan for all assets included in the agency IT asset management program to IRMD at the same time the agency submits its biennial agency request budget document and in each subsequent biennial agency request budget documents thereafter. Newly purchased IT-related assets that are intended to be included in the Agency s ITAM Program must be tagged (with an agency or State of Oregon identification tag) prior to agency deployment of the IT asset in the agency s computing environment. (Note: If an agency utilizes agency specific asset tags, the agency shall ensure that the Agency number assigned by the DAS/State Controller s Division is added to the asset tag number/unique identifier (in the database field, spreadsheet cell, etc.) prior to sending/reporting the information to DAS/IRMD.) V. Existing IT-related assets meeting the definition of capital assets must be tagged with a State of Oregon identification tag and property control number, listed on the capital asset property inventory, and physically inventoried at least annually. Agencies will affix an agency or State of Oregon asset tag to all IT-related Capital assets by December 31, (Note: If an agency utilizes agency specific asset tags, the agency shall ensure that the Agency number assigned by the DAS/State Controller s Division is added to the asset tag number/unique identifier (in the database field, spreadsheet cell, etc.) prior to sending/reporting the information to DAS/IRMD.) VI. Agency management is responsible for establishing procedures to issue and inventory IT-related assets (capital and non-capital) assigned to employees. In addition to the required Capital Asset inventory, agencies shall maintain an inventory of all IT-related assets, typically classified as noncapital (e.g. Desk and Laptop computers, Cell phones, Personal Digital Assistants/palm pilots, software, etc.) assigned to state employees, contractors, and volunteers and will make such inventory available for audit. Note: The minimum types of IT assets to be included in the Agency ITAM program is identified in Attachment 2 to this policy, which will be updated periodically by DAS IRMD. Records of IT-related assets assigned to employees will be updated annually. The record will be used to document and assure that all property is returned to the State upon employee termination. 4

5 DAS Statewide Policy POLICY NAME: Information Technology Asset POLICY NUMBER: IRM Inventory/Management GUIDELINES (Continued): To assist with this task, agencies will affix an agency or State of Oregon identification tag to all ITrelated Non-Capital Assets by June 30, (Note: If an agency utilizes agency specific asset tags, the agency shall ensure that the Agency number assigned by the DAS/State Controller s Division is added to the asset tag number/unique identifier (in the database field, spreadsheet cell, etc.) prior to sending/reporting the information to DAS/IRMD.) VII. Agencies will collect and track, at minimum, the information required in Attachment 2, the Information Technology Asset Inventory Mandatory Attributes and report that information to DAS/IRMD according to a published state government-wide schedule. The required IT-Asset information (mandatory attributes) to be reported will be increased (or modified) over time. IT asset information detail required for an agency to efficiently and effectively manage its information technology operations (assets) is expected to exceed the level of detail required at the state government-wide level. VIII. Agencies will conduct a physical inventory to reconcile IT Asset Inventory information on-hand for all Capital Assets at least annually in compliance with the Oregon Accounting Manual requirements. Agencies will conduct a physical inventory to reconcile IT Asset Inventory information on-hand for all IT-related Capital and Non-Capital Assets, prior to the conclusion of each biennium. A physical inventory reconciliation report will be reported to DAS/IRMD according to a state government-wide published schedule. Discrepancies should be investigated. Documentation support that a physical inventory has been taken, for all locations, should be retained in the agency's central accounting office. IX. Agencies will ensure that appropriate software licensing agreements for software used by agency employees are in place and that the agency is in compliance with those agreements. X. Follow established agency policies & procedures for (or contact the DAS Information Resource Management Division (IRMD) for instructions on recommended practices for) deleting data from hard-drives prior to property transfer, exchange, or disposal/surplus. XI. Agencies will, prior to transferring, exchanging or disposing of an IT-related asset (according to the agency established lifecycle), review and follow the relevant DAS/State Controller s Division policies and the DAS Surplus Computer Equipment Disposal policy. ( ) 5

6 DAS Statewide Policy POLICY NAME: Information Technology Asset POLICY NUMBER: IRM Inventory/Management PROCEDURES: Step Responsible Party Action 1. Agency Head Establish an IT Asset Management Program and appoint an Agency IT Asset Inventory/Management (ITAM) Coordinator. Submit the ITAM Coordinator s name and contact information to DAS IRMD no later than thirty days from the effective date of this policy. 2. Agency Head or Agency ITAM Coordinator 3. Agency ITAM Coordinator Submit copies of Agency IT Asset Inventory/Management policies and procedures to DAS IRMD for review no later than ninety days from the effective date of this policy. Collect and report IT Asset Inventory/Management Information to DAS IRMD on a published state government-wide schedule (Attachment 5). 4. IRMD Analyst Review, consolidate, analyze and publish regular reports on State government-wide IT Asset Inventory/Management information. 5. Agency ITAM Coordinator 6. Agency Head or Agency ITAM Coordinator 7. Agency ITAM Coordinator Review the State government-wide IT Asset Inventory/ Management report published by DAS/IRMD for accuracy and notify DAS/IRMD of any discrepancies. Develop and submit a Lifecycle replacement plan to IRMD at the same time agency submits its biennial agency request budget document (Submission dates for each agency established as part of State Budget Instructions) Conduct a physical inventory of IT assets (Capital & Non-Capital on two different schedules), validate agency IT Asset Inventory/Management Information and create an annual IT Asset Inventory/Management reconciliation report for Agency Head certification. 8. Agency Head Certify that the agency is in compliance with software licensing agreements/requirements and that the IT Asset Inventory/Management reconciliation report is complete and accurate. 9. Agency Head or Agency ITAM Coordinator Submit validated & certified annual IT Asset Inventory/Management reconciliation report to DAS/IRMD. 6

7 DAS Statewide Policy POLICY NAME: Information Technology Asset POLICY NUMBER: IRM Inventory/Management Submit IT Asset Inventory/Management-related Information to IRMD Analyst at: Department of Administrative Services Information Resources Management Division Attn: Enterprise Planning and Policy 1225 Ferry Street SE Salem, OR Or by to: 7

8 Attachment 1: Information Technology Asset Management Glossary of Terms Term Definition Application: Application Server: Bridge: Browser: Cabling: CD-ROM: CDRW: Central Processing Unit (CPU): Client: Client-Server: Controller: Data: Database Management System (DBMS Database Server: Database: Desktop Computer: Embedded Technology: Enterprise Server: File Server: Firewall: Gateway: Groupware: Hardware: Hub: Information Technology (IT): IT Assets: A program or group of programs that perform specific task or functions. Hardware and software platforms dedicated to a specific type of application processing, groupware systems, custom business applications or mail service. A network device that connects two separate networks. Software which accesses and displays documents located on the Internet or the Intranet. The physical wire that connects components of a network. High-capacity read-only memory in the form of an optically read compact disk. High Capacity Read/Write memory in the form of an optically recorded compact disk. The part of a computer that includes the circuits that control the interpretation and execution of instructions. Also known as the processor or processing unit. A client is the requesting program or user in a client/server relationship. A computing model where functionality is divided between software clients and software servers. Clients depend on the services provided by servers such as another application, component, or database to complete the intended function. A device that coordinates and controls the operation of one or more input/output devices, and synchronizes the operation of such devices with the system as a whole. Factual information organized and used for transaction, analysis, and decision support. Software and data storage facility which organizes and manages data storage, structure, access, and security. Hardware and software platforms dedicated to database access. A collection of data with a given structure for accepting, storing, and providing, on demand, data. A computer designed to fit comfortably on top of a desk; two common types are the tower model and the table top model. Table top model computers are broad and low, tower model computers are narrow and tall. May also be referred to as a Personal Computer. Electronic mail messages in the form of text, documents, images, and other electronic files. Also known as Embedded Computers contain microprocessors that are designed into other products and equipment that are not themselves computers. Typically a large, scalable computer with multiple processors and client-server communications architecture. See Server One or more computer systems placed between trusted and non-trusted networks in order to prevent unauthorized access to networks and systems. Hardware or software that handles communication between two dissimilar protocols. Software that provides the infrastructure to work collaboratively and share information electronically, regardless of where they are geographically located. The physical, touchable, material parts of a computer or other system A hub joins multiple computers (or other network devices) together to form a single network segment. Includes, but is not limited to, all present and future forms of computer hardware, software and related services for data processing, office automation, and telecommunications but does not include Embedded Technologies. Include, but are not limited to, all present and future forms of computer hardware, software and related items used for business data processing and office automation but does not include devices with Embedded Technology. 1

9 Attachment 1: Information Technology Asset Management Glossary of Terms IT Asset Disposal: IT Asset Inventory: IT Asset Management: IT Asset Repository: A process that ensures that assets are disposed of systematically, timely and accurately to ensure proper accountability. The process of discovering and verifying information about an organization s information technology asset (e.g. hardware, software, applications, data, etc.) through manual and/or automated means A system of integrated management processes, strategies and technologies that enables an enterprise to manage its assets throughout their lifecycle. A repository which contains information on the physical, financial and contract information associated with an organization s IT assets. IT Asset Retirement: IT Asset Tracking: IT Auto-Discovery: Intranet: Laptop: Lifecycle: Lifecycle Management: The physical data may include information about inventory management, version control, software distribution, license tracking, usage monitoring and retirement. The financial component may cover procurement, budget, cost and charge-backs. The contractual component may cover license compliance, contract maintenance, supplier management. The process of identifying and removing dormant assets from the IT environment that accrue costs without providing benefits. Once IT asset data is obtained through auto-discovery and/or a physical inventory, asset tracking involves the process of recording all future installs, moves, adds and changes to ensure that the asset repository remains accurate and up to date. The process by which tools/programs find and inventory IT Assets that are connected to the network. A web site or group of web sites. A small, portable computer sometimes referred to as a notebook computer, typically with display unit built in small enough that it can sit on your lap. The series of stages in form and functional activity through which something passes during its lifetime. Typically IT asset lifecycle involves at least four stages: Acquisition, Deployment, Management/Support, retirement. The practice of managing an organization s IT assets through the lifecycle of Acquisition, Deployment, Management/Support, Retirement Local Area Network (LAN): A geographically limited communication network that connects users within a defined area. Mainframe: Metropolitan Area Network (MAN): Midrange: Monitor: Network: Network Operating System (NOS): Operating System (OS): Personal Digital Assistant (PDA): Peripheral: Personal Computer (PC): Physical Inventory: A powerful computer, used in a multipurpose environment at the corporate or major divisional level. A mainframe is a large-scale computer typically containing a large quantity of main memory and disk storage and is able to support thousands of simultaneous users. A data network designed for a town or city. In terms of geographic breadth, MANs are larger than local-area networks (LANs), but smaller than wide-area networks (WANs). A large computer, smaller than a mainframe with communications architecture like a mainframe but which is substantially smaller in computing capacity. A monitor is a computer output surface and projecting mechanism that shows text and often graphic images to the computer user, using a cathode ray tube (CRT), liquid crystal display (LCD), light-emitting diode, gas plasma, or other image projection technology. May also be referred to as a display. A collection of computers and other computer related devices that are able to communicate with each other over some transmission media. Software that is used to link files, computers, and other devices over a LAN or WAN. Software that performs basic functions on a platform, such as accepting input from the keyboard, sending output to a screen, managing files and directories on disks, and controlling other devices such as printers. A handheld device that combines computing, telephone/fax, Internet, networking and other features A type of computer hardware that is added to the computer, in order to expand its abilities. More specifically the term is used to describe those devices that are optional in nature, as opposed to hardware that is either demanded, or always required in principle. A laptop or desktop computer plus components such as a monitor, keyboard, mouse, modem and other parts. A personal computer may be connected to a local are network or be a standalone workstation. The verification of existence and location of an asset by physical or electronic means. 2

10 Attachment 1: Information Technology Asset Management Glossary of Terms Printer: Print Server: Router: Security: Server: Service Level Agreement (SLA): Software Distribution: Software Management Tools: Software: Thin Client: Total of Ownership: Vendor: Version Control: Web: Website: Wide Area Network (WAN): A device which takes computer information and prints it on paper. Hardware and software that manages shared printers on a network. The combination of hardware and software that links LANs and WANs together. Measures and controls that ensure confidentiality, integrity, and availability of information system (IS) assets including hardware, software, firmware, and information being processed, stored and communicated. The application of hardware, firmware and software security features to a computer system in order to protect against, or prevent, the unauthorized disclosure, manipulation, deletion of information or denial of service. A computer in a network that is used to provide services to other computers in the network. Such as, access to files, shared peripherals (e.g. printers), the internet (web services), application, data/databases, the routing of . Also a computer program that provides services to other computer programs in the same or on other computers. An agreement among two or more parties that establishes measurable levels of service and expectations for that service. The process of propagating software installation, upgrades, and maintenance to each workstation that needs it. Tools which provide version control, configuration management, and software distribution services. The detailed instructions given to operate a personal computer, mainframe or server. A two-tier client/server model for application design in which most of the computer code is executed on a server and the client process is limited to the software that provides the user presentation only. A type of calculation designed to help consumers and enterprise managers assess both direct and indirect costs and benefits related to the purchase of any IT asset. The provider of goods or services. The process of controlling, maintaining, and documenting maintenance and updates to computer software programs. An abbreviation for the Internet s World Wide Web. The World Wide Web is the universe of accessible information available on many computers spread through the world and attached to the Internet. Any machine on the internet that is running a Web Server to respond to requests from remote web browsers is a Web Site. Provides connectivity services across a large geographical area. A wide area network includes communications lines and equipment up to and including the router at a particular end user site, excluding local area networks (LANs). 3

11 Attachment 2: Information Technology Asset Inventory Mandatory Attributes Asset Agency Minimum Attribute Tracking Requirements Type Physical Financial Examples Type: Desktop/Laptop/Thin Client Device CPU Life/Theft/Loss/Damage Personal Computer (PC) Printer/ Plotters Network Router Type: Inkjet/Laserjet/Impact Life/Theft/Loss/Damage Life/ Theft/Loss/Damage Unique #:A Type: Desktop : Dell : GX270 : Optiplex Desktop CPU : 2.8 Ghz Asset Tag#: D51453 Type: Laserjet : HP : 1150 : Monochrome Asset Tag# : A : Cisco : 1720 : 10/100 Network Switch Life/ Theft/Loss/Damage Asset Tag#: A : Cisco : 6509 : 9 slot Catalyst Network Hub (CAU/ LAM) Life/ Theft/Loss/Damage Asset Tag #: E03280 : Cisco :1538 : 8 Port Stackable 10/100 Microhub 1

12 Attachment 2: Information Technology Asset Inventory Mandatory Attributes Asset Agency Minimum Attribute Tracking Requirements Type Physical Financial Examples Network Bridge (Wired/Wireless) Life/ Theft/Loss/Damage Asset Tag# : : Cisco : 1400 : Aironet Wireless Bridge Network Gateway Mainframe Mainframe Controllers Life/ Theft/Loss/Damage Life/ Theft/Loss/Damage Life/ Theft/Loss/Damage Asset Tag#: : Cisco :AS5350 : Universal Gateway Asset Tag#: : IBM : (Z800) : CPU Asset Tag#: : IBM : 3174 : Controller Mainframe Tape Storage Capacity Life/Theft/Loss/Damage Asset Tag#: : IBM : 3490 : Cartrige Tape Drive Capacity:180GB (cache) 2

13 Attachment 2: Information Technology Asset Inventory Mandatory Attributes Asset Agency Minimum Attribute Tracking Requirements Type Physical Financial Examples Asset Tag#: : Hitachi : 7700E : DASD Capacity: 1.66 TB Capacity Life/Theft/Loss/ Damage Mainframe Disk Storage Server Asset Tag # or unique identifier Type: File/Print/Web/ Database/ Firewall/ / Application : Life/Theft/Loss/Damage Asset Tag#: A Type: Application : Dell : 2650 : PowerEdge 3

14 Attachment 3: Information Technology Asset Management-Related Architecture and Standards Document Emerging Concept Oregon State government is just beginning its Statewide Technical Architecture development effort. A decision has been made to adopt the architecture format developed by the National Association of State Chief Information Officers (NASCIO) through its Adaptive Enterprise Architecture Development Program. Initiatives are underway to develop architecture in several domain areas with more efforts on the horizon. Previously, the State of Oregon used a format called the Oregon Information Technology Standards Directory. The directory recorded information technology standards in use throughout state government. It did not attempt to describe the overarching precepts and business conclusions drawn out by the NASCIO model. Sponsorship and Participation Oregon s Statewide Technical Architecture is being developed jointly by the State Chief Information Officer and the state s Chief Information Officer Council (CIOC). The CIOC is comprised of Chief Information Officers from many of the state s agencies. Under direction of the CIOC, various Domain Teams comprised of subject matter experts from across Oregon State government are collaboratively developing architecture subject areas. Objective The architecture is a repository for a consistent set of guidelines (concepts, principles, policies, methodologies, interfaces, performance expectations and standards) for use in designing information technology infrastructure and systems. The architecture is intended to reduce costs, improve the availability and performance of applications, allow interoperability, improve the ability to share data, and reduce staff training needs. The IT Asset Management-Related Architecture and Standards document is available at: 1

15 Attachment 4: Minimum Information Technology Asset Management Performance Standards Minimum Information Technology Asset Management Performance Standards are those business actions required to assure the efficiency and effectiveness of state government operations and establish an essential level of management responsibility and accountability for acquiring, deploying, tracking/managing, and disposing of IT-related assets under agency control. To fulfill Agency obligations under this Statewide IT Asset Management Policy, Agencies will, at minimum: Comply with this Statewide IT Asset Inventory/Management Policy Reference the creation of a formal IT Asset Management Program within the agency and identify an Agency ITAM Coordinator in all agency IT asset inventory/management-related process and procedure documents Create, document and communicate IT Asset Inventory/Management processes/procedures that provide sufficient guidance for agency staff to understand their respective IT Asset Management Program roles, responsibilities, and obligations to the Agency and to DAS/IRMD. Create and document standard lifecycles for agency IT assets (PC s, Servers, Mainframes, etc.) and mandate the creation of an agency PC Lifecycle replacement plan to be submitted to IRMD at the same time the agency submits its biennial agency request budget document. Create and document process/procedure (manual and automated) agency intends to use to collect, track, and report, at minimum, the information required in Attachment 2, the Information Technology Asset Inventory Mandatory Attributes. Note: IT asset information detail required for an agency to efficiently and effectively manage its information technology operations (assets) is expected to exceed the level of detail required at the state government-wide level. Create and document process/procedure agency intends to use to affix an agency or State of Oregon identification tag to: newly purchased IT-related assets (Tagging required prior to deployment in the computing environment) existing capital assets (Tagging required by December 31, Also requires the issuance and use of a property control number) existing non-capital assets (Tagging required by June 30, 2005.) (Note: If an agency utilizes agency specific asset tags, the agency tag numbers must begin with the Agency number assigned by the DAS/State Controller s Division.) Create and document process/procedure agency intends to use to physically inventory and reconcile IT asset inventory information on hand for: Capital Assets (Inventory must be conducted at least annually in compliance with the Oregon Accounting Manual Requirements. Use of property control number is also required.) Non-Capital Assets (Inventory required prior to the conclusion of each biennium per this Statewide IT Asset Management Policy). 1

16 Attachment 4: Minimum Information Technology Asset Management Performance Standards Note: A physical inventory reconciliation report must be reported to DAS/IRMD according to Attachment 5. Discrepancies should be investigated. Documentation support that a physical inventory has been taken, for all locations, should be retained in the agency's central accounting office. Create and document process/procedure agency intends to use to issue IT-related assets (capital and non-capital) to employees, to inventory and update these records on an annual basis, and to review these records to assure that all property is returned to the State upon employee termination or transfer out of the agency. (Note: The minimum IT asset types to be included in the Agency ITAM program is identified in Attachment 2 to this policy, which will be updated periodically by DAS IRMD.) Create and document the process/procedure agency intends to use to ensure that appropriate software licensing agreements for software used by agency employees are in place and that the agency is in compliance with those agreements. Create and document the process/procedure agency intends to use for deleting data from harddrives prior to property transfer, exchange, or disposal/surplus. Create and document the process/procedure the agency intends to use transfer, exchange or dispose of an IT-related asset (according to the agency established lifecycle). 2

17 Attachment 5: State Government-wide IT Asset Inventory Submission Schedule Submission Schedule: May 14, Agency ITAM Coordinator name and contact information June 30, Initial inventory report and copies of Agency IT Asset Inventory/Management policies and procedures. October 29, 2004 Inventory report December 31, 2004 Inventory report, Agency software licensure compliance certification, and confirmation that all IT-related agency capital assets have been tagged. March 31, 2005 Inventory report June 30, 2005 Inventory report, validate and certified physical inventory reconciliation report, and confirmation that all IT-related agency non-capital assets have been tagged. Submit IT Asset Inventory/Management-related Information to IRMD Analyst at: Department of Administrative Services Information Resources Management Division Attn: Enterprise Planning and Policy 1225 Ferry Street SE Salem, OR Or by to: mailto:sean.l.mcspaden@das.state.or.us 1

SUBJECT: Information Technology Asset NUMBER: 107-004-010 Inventory & Management

SUBJECT: Information Technology Asset NUMBER: 107-004-010 Inventory & Management SUBJECT: Information Technology Asset NUMBER: 107-004-010 Inventory & Management DIVISION: Enterprise Information Strategy & Policy Div. EFFECTIVE DATE: 09-08-08 APPROVED: Scott Harra, DAS Director (signature

More information

POLICY STATEMENT Commonwealth of Pennsylvania Department of Corrections

POLICY STATEMENT Commonwealth of Pennsylvania Department of Corrections POLICY STATEMENT Commonwealth of Pennsylvania Department of Corrections Policy Subject: Policy Number: Computer Forensic Investigations (CFI) 2.4.1 Date of Issue: Authority: Effective Date: August 28,

More information

O.R.C. 5120.01; 5120.22

O.R.C. 5120.01; 5120.22 STATE OF OHIO SUBJECT: PAGE 1 OF 7 Inventory, Donation, Transfer & Disposal of DRC IT Hardware & NUMBER: 05-OIT-21 Software RULE/CODE REFERENCE: O.R.C. 5120.01; 5120.22 SUPERSEDES: 05-OIT-21 dated 09/13/11

More information

Asset management guidelines

Asset management guidelines Asset management guidelines 1 IT asset management (ITAM) overview Objective Provide a single, integrated view of agency assets in order to allow agencies to identify the asset location and assess the potential

More information

Subject: 1268-1 Information Technology Configuration Management Manual

Subject: 1268-1 Information Technology Configuration Management Manual Form 1221-2 (June 1969) UNITED STATES DEPARTMENT OF THE INTERIOR BUREAU OF LAND MANAGEMENT Release 1-1741 Date MANUAL TRANSMITTAL SHEET 06/19/2012 Subject: 1268-1 Information Technology Configuration Management

More information

NETWORK ADMINISTRATOR

NETWORK ADMINISTRATOR JOB DESCRIPTION Title: NETWORK ADMINISTRATOR Department: Information Systems Class Code: 1821 FLSA Status: Exempt Effective Date: February 13, 1997 (Rev. 07/2012) Grade Number: 26 GENERAL PURPOSE Under

More information

Project Charter Updated

Project Charter Updated Enterprise IT Service Management Pilot Proof of Concept Project Charter Updated Prepared By: M. Riley & J. Foster Date of Publication: March 13, 2006 Date Last Revised: April 25, 2007 PMO CH1, 8/01 Document

More information

1 PERSONAL COMPUTERS

1 PERSONAL COMPUTERS PERSONAL COMPUTERS 1 2 Personal computer a desktop computer a laptop a tablet PC or a handheld PC Software applications for personal computers include word processing spreadsheets databases web browsers

More information

SAMPLE ELECTRONIC DISCOVERY INTERROGATORIES AND REQUESTS FOR PRODUCTION

SAMPLE ELECTRONIC DISCOVERY INTERROGATORIES AND REQUESTS FOR PRODUCTION Below are SAMPLE interrogatories and requests for production that are meant to be complementary (i.e., any devices or electronic files that are identified in answer to an interrogatory or interrogatories

More information

Management Challenge. Managing Hardware Assets. Central Processing Unit. What is a Computer System?

Management Challenge. Managing Hardware Assets. Central Processing Unit. What is a Computer System? Management Challenge Managing Hardware Assets What computer processing and storage capability does our organization need to handle its information and business transactions? What arrangement of computers

More information

U.S. DEPARTMENT OF THE INTERIOR OFFICE OF SURFACE MINING RECLAMAION AND ENFORCEMENT DIRECTIVES SYSTEM

U.S. DEPARTMENT OF THE INTERIOR OFFICE OF SURFACE MINING RECLAMAION AND ENFORCEMENT DIRECTIVES SYSTEM U.S. DEPARTMENT OF THE INTERIOR OFFICE OF SURFACE MINING RECLAMAION AND ENFORCEMENT DIRECTIVES SYSTEM Subject: Hardware and Software Management Approval: Brent Wahlquist Subject Number: IT-2 Transmittal

More information

Chap-02, Hardware and Software. Hardware Model

Chap-02, Hardware and Software. Hardware Model Philadelphia University School of Business Administration INFO-101 Information Systems Prof London Chap-02, Hardware and Software Hardware Components Central processing unit (CPU) Arithmetic/logic unit

More information

lesson 1 An Overview of the Computer System

lesson 1 An Overview of the Computer System essential concepts lesson 1 An Overview of the Computer System This lesson includes the following sections: The Computer System Defined Hardware: The Nuts and Bolts of the Machine Software: Bringing the

More information

Local-Area Network -LAN

Local-Area Network -LAN Computer Networks A group of two or more computer systems linked together. There are many [types] of computer networks: Peer To Peer (workgroups) The computers are connected by a network, however, there

More information

ICT Category Sub Category Description Architecture and Design

ICT Category Sub Category Description Architecture and Design A A01 Architecture and Design Architecture and Design Enterprise & Business Architecture A02 Architecture and Design Information Architecture A03 Architecture and Design Solution Architecture B Benchmarking

More information

SAN MATEO COUNTY OFFICE OF EDUCATION

SAN MATEO COUNTY OFFICE OF EDUCATION SAN MATEO COUNTY OFFICE OF EDUCATION CLASS TITLE: NETWORK ENGINEER BASIC FUNCTION: Under the direction of the Manager, Network Services, perform a variety of highly complex and specialized activities involved

More information

IBM Tivoli Asset Management for IT

IBM Tivoli Asset Management for IT Cost-effectively manage the entire life cycle of your IT assets IBM Highlights Help control the costs of IT assets with a single product installation that tracks and manages hardware, software and related

More information

MSP Service Matrix. Servers

MSP Service Matrix. Servers Servers MSP Service Matrix Microsoft Windows O/S Patching - Patches automatically updated on a regular basis to the customer's servers and desktops. MS Baseline Analyzer and MS WSUS Server used Server

More information

i. Definition ii. Primary Activities iii. Support Activities iv. Information Systems role in value chain analysis

i. Definition ii. Primary Activities iii. Support Activities iv. Information Systems role in value chain analysis ACS 1803 Final Exam Topic Outline I. Enterprise Information Systems a. Enterprise systems vs. inter-organisational systems b. Value Chain Analysis ii. Primary Activities iii. Support Activities iv. Information

More information

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION Desktop and Laptop Software License Management June 25, 2013 Reference Number: 2013-20-025 This report has cleared the Treasury Inspector General for Tax

More information

The World of IT Financial Management

The World of IT Financial Management The World of IT Financial June 20-24 St. Louis, MO IT Asset Best Practices Seminar Dilbert on Cloud Decision-Making 3 What experience do we have in the room? Name Company / Agency How many years experience

More information

Ohio Supercomputer Center

Ohio Supercomputer Center Ohio Supercomputer Center Security Education and Awareness No: Effective: OSC-6 06/02/2009 Issued By: Kevin Wohlever Director of Supercomputer Operations Published By: Ohio Supercomputer Center Original

More information

SUMMIT ASSET MANAGEMENT DATASHEET

SUMMIT ASSET MANAGEMENT DATASHEET SUMMIT ASSET MANAGEMENT DATASHEET SUMMIT, Symphony SUMMIT, the Symphony SUMMIT logo, and all other Symphony SUMMIT product, brand or service names are registered trademarks or trademarks of Symphony SUMMIT,

More information

CHAPTER 6 AGENCY HARDWARE INVENTORY

CHAPTER 6 AGENCY HARDWARE INVENTORY 6.1.1 OVERVIEW The State of Louisiana is in the process of developing and implementing a new Human Resource and Payroll system utilizing SAP R/3. The system will be developed, operated, managed, and centrally

More information

Advanced Diploma In Hardware, Networking & Server Configuration

Advanced Diploma In Hardware, Networking & Server Configuration Advanced Diploma In Hardware, Networking & Server Configuration Who should do this course? This course is meant for those persons who have a dream of getting job based on Computer Hardware, Networking

More information

FUNCTIONAL AREA 12. Network Administration (NET)

FUNCTIONAL AREA 12. Network Administration (NET) FUNCTIONAL AREA 12 Network Administration (NET) Incumbents in this functional area address interoperability issues related to hardware, software, and connectivity of communications such as cable, fiber

More information

Montgomery College Course Designator/Course Number: CS 110 Course Title: Computer Literacy

Montgomery College Course Designator/Course Number: CS 110 Course Title: Computer Literacy Montgomery College Course Designator/Course Number: CS 11 Course Title: Computer Literacy Course Length: 3 credits 3 5-minute meetings per week or equivalent Course Description: An introduction to the

More information

CHAPTER 2: Staffing ROLES OF STAFF. Roles Required to Provide Tech Support

CHAPTER 2: Staffing ROLES OF STAFF. Roles Required to Provide Tech Support Roles Required to Provide Tech Support The type and number of staff required to meet a district s technical support needs will vary widely based on the size of the district and the quality and quantity

More information

Fall 2009. Lecture 1. Operating Systems: Configuration & Use CIS345. Introduction to Operating Systems. Mostafa Z. Ali. mzali@just.edu.

Fall 2009. Lecture 1. Operating Systems: Configuration & Use CIS345. Introduction to Operating Systems. Mostafa Z. Ali. mzali@just.edu. Fall 2009 Lecture 1 Operating Systems: Configuration & Use CIS345 Introduction to Operating Systems Mostafa Z. Ali mzali@just.edu.jo 1-1 Chapter 1 Introduction to Operating Systems An Overview of Microcomputers

More information

Policy: Information Technology Refresh Policy

Policy: Information Technology Refresh Policy IT Refresh Policy Policy: Information Technology Refresh Policy Policy Statement CITATION REFERENCE Official Title: Information Technology Refresh Policy Abbreviated Title: IT Refresh Policy Volume: CCGA

More information

IBM Maximo Asset Management for IT

IBM Maximo Asset Management for IT Cost-effectively manage the entire life cycle of your IT assets IBM Highlights Help control the costs and financial impact of IT assets with a single solution that tracks and manages your hardware, software

More information

Treasury Franchise Fund. FY 2014 Capital Investment Plan

Treasury Franchise Fund. FY 2014 Capital Investment Plan Treasury Franchise Fund FY 2014 Capital Investment Plan Summary of Capital Investments for Shared Services Program (SSP) This information is included in the Salaries and Expenses chapter of the Departmental

More information

Exhibit 16.1-4a Non Applications Services Labor Categories

Exhibit 16.1-4a Non Applications Services Labor Categories Exhibit 16.1-4a Non Applications Services Labor Categories PAGE 1 1. Infrastructure System Administrator Description: The Infrastructure Systems Administrator s role is to: (1) deliver support to internal

More information

ADMINISTRATIVE OFFICE OF THE COURTS STATE OF NEW JERSEY

ADMINISTRATIVE OFFICE OF THE COURTS STATE OF NEW JERSEY ADMINISTRATIVE OFFICE OF THE COURTS STATE OF NEW JERSEY PHILIP S. CARCHMAN, J.A.D. ACTING ADMINISTRATIVE DIRECTOR OF THE COURTS RICHARD J. HUGHES JUSTICE COMPLEX PO BOX 037 TRENTON, NEW JERSEY 08625 [Questions

More information

PROPOSALS REQUESTED THE TOWN OF OLD ORCHARD BEACH POLICE DEPARTMENT FOR IP-BASED VOICE COMMUNICATION SYSTEM

PROPOSALS REQUESTED THE TOWN OF OLD ORCHARD BEACH POLICE DEPARTMENT FOR IP-BASED VOICE COMMUNICATION SYSTEM PROPOSALS REQUESTED BY THE TOWN OF OLD ORCHARD BEACH POLICE DEPARTMENT FOR IP-BASED VOICE COMMUNICATION SYSTEM The Town of Old Orchard Beach will receive sealed bids for an IP based phone system. The project

More information

1. Amendment of Section I. Invitation to Bid item no. 6 and 7 are hereby amended as follows: From:

1. Amendment of Section I. Invitation to Bid item no. 6 and 7 are hereby amended as follows: From: Republic of the Philippines Department of Finance INSURANCE COMMISSION 1071 United Nations Avenue Manila BIDS AND AWARDS COMMITTEE SUPPLEMENTAL BID BULLETIN NO. 2 SUPPLY, DELIVERY, INSTALLATION AND COMMISSIONING

More information

Title: Enterprise Information Technology Service Management (ITSM)

Title: Enterprise Information Technology Service Management (ITSM) ENTERPRISE IT SERVICE MANAGEMENT TEAM AGENCY MEMBERS: DEPARTMENT OF HUMAN SERVICES (DHS) DEPARTMENT OF ADMINISTRATIVE SERVICES (DAS) Business Case for Capital Information Technology Investments: Title:

More information

State of Oregon. Inventory Definition Document Statewide IT Inventory/Management Policy IRM 107-004-010

State of Oregon. Inventory Definition Document Statewide IT Inventory/Management Policy IRM 107-004-010 State of Oregon Inventory Definition Document Statewide IT Inventory/Management Policy IRM 107-004-010 Version v4 As of September 2008 Contents 1. Description/Objective...3 2. Data Definition Tables...3

More information

ManageEngine Desktop Central Training

ManageEngine Desktop Central Training ManageEngine Desktop Central Training Course Objectives Who Should Attend Course Agenda Course Objectives Desktop Central training helps you IT staff learn the features offered by Desktop Central and to

More information

WHITE PAPER. Extending the Reach of the Help Desk With Web-based Asset Management Will Significantly Improve Your Support Operations

WHITE PAPER. Extending the Reach of the Help Desk With Web-based Asset Management Will Significantly Improve Your Support Operations Extending the Reach of the Help Desk With WHITE PAPER By Mark Krieger, Vice President of Product Development, Edison Numara Software OVERVIEW Today s IT support operations are confronted with the challenge

More information

STATE OF NEVADA Department of Administration Division of Human Resource Management CLASS SPECIFICATION

STATE OF NEVADA Department of Administration Division of Human Resource Management CLASS SPECIFICATION STATE OF NEVADA Department of Administration Division of Human Resource Management LASS SPEIFIATION TITLE GRADE EEO-4 ODE IT TEHNIIAN SUPERVISOR 37 7.927 SERIES ONEPT Information Technology (IT) Technicians

More information

Texas State Library and Archives Commission. Information Technology Detail. August 26, 2010

Texas State Library and Archives Commission. Information Technology Detail. August 26, 2010 Texas State Library and Archives Commission Information Technology Detail 82 th Regular Session, Agency Submission, Version 1 August 26, 2010 PAGE: 1 of 6 5005 ACQUISITN INFO RES TECH 4 Computer Resources/Network

More information

CLASS SPECIFICATION Systems Support Analyst II

CLASS SPECIFICATION Systems Support Analyst II San Diego Unified Port District Class Code: B211-UE03 CLASS SPECIFICATION Systems Support Analyst II FLSA Status: EEOC Job Category: Classified: Union Representation: Exempt Professionals No Unrepresented

More information

Workstation Management

Workstation Management Workstation Management Service Description Version 1.00 Effective Date: 07/01/2012 Purpose This Service Description is applicable to Workstation Management services offered by MN.IT Services and described

More information

Appendix C to DIR Contract No. DIR-SDD-1880 Pricing Index

Appendix C to DIR Contract No. DIR-SDD-1880 Pricing Index Appendix C to DIR Contract No. DIR-SDD-1880 Pricing Index NOTE: Services pricing and/or desktop/laptop pricing may change from what is listed in this Appendix C based on customer requirements and changes

More information

FSIS DIRECTIVE 1306.3

FSIS DIRECTIVE 1306.3 UNITED STATES DEPARTMENT OF AGRICULTURE FOOD SAFETY AND INSPECTION SERVICE WASHINGTON, DC FSIS DIRECTIVE 1306.3 REVISION 1 12/13/12 CONFIGURATION MANAGEMENT (CM) OF SECURITY CONTROLS FOR INFORMATION SYSTEMS

More information

Acceptable Use Policy (AUP): Policy which provides rules governing use of district technology.

Acceptable Use Policy (AUP): Policy which provides rules governing use of district technology. Glossary Acceptable Use Policy (AUP): Policy which provides rules governing use of district technology. Access Fees: Fee charged to user for usage of services. Application: A program written to perform

More information

Lecture 1. Lecture Overview. Intro to Networking. Intro to Networking. Motivation behind Networking. Computer / Data Networks

Lecture 1. Lecture Overview. Intro to Networking. Intro to Networking. Motivation behind Networking. Computer / Data Networks Lecture 1 An Introduction to Networking Chapter 1, pages 1-22 Dave Novak BSAD 146, Introduction to Networking School of Business Administration University of Vermont Lecture Overview Brief introduction

More information

Chapter 4 IT Infrastructure: Hardware and Software

Chapter 4 IT Infrastructure: Hardware and Software 1 Chapter 4 IT Infrastructure: Hardware and Software LEARNING TRACK 1: THE EVOLUTION OF IT INFRASTRUCTURE Evolution of IT Infrastructure: 1950 2005 The IT infrastructure in organizations today is an outgrowth

More information

Mid-Term #1 Solutions

Mid-Term #1 Solutions Mid-Term #1 Solutions Chapter #1: Computers: Tools for an Information Age 1. Computers introduce the element into the modern economy. A. labor B. information C. capital D. land 2. Pie charts are an example

More information

AL RAFEE ENTERPRISES Solutions & Expertise.

AL RAFEE ENTERPRISES Solutions & Expertise. AL RAFEE ENTERPRISES Solutions & Expertise. Virtualization Al Rafee has strategically made substantial investment in building up a large end to end portfolio of Virtualization across the entire IT infrastructure

More information

AssetCenter 4.4. Total Asset Visibility and Control. Control Costs. Ensure Compliance. Reduce Complexity

AssetCenter 4.4. Total Asset Visibility and Control. Control Costs. Ensure Compliance. Reduce Complexity AssetCenter 4.4 Total Asset Visibility and Control Control Costs Ensure Compliance Reduce Complexity Peregrine AssetCenter Compliance requirements. Complex infrastructure. Exploding demand. Tighter budgets.

More information

Management Standards for Information Security Measures for the Central Government Computer Systems

Management Standards for Information Security Measures for the Central Government Computer Systems Management Standards for Information Security Measures for the Central Government Computer Systems April 21, 2011 Established by the Information Security Policy Council Table of Contents Chapter 1.1 General...

More information

CLASS SPECIFICATION Systems Support Analyst I

CLASS SPECIFICATION Systems Support Analyst I San Diego Unified Port District Class Code: B837-UE03 CLASS SPECIFICATION Systems Support Analyst I FLSA Status: EEOC Job Category: Classified: Union Representation: Exempt Professionals No Unrepresented

More information

APPENDIX 8 TO SCHEDULE 3.3

APPENDIX 8 TO SCHEDULE 3.3 APPENDI 8 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT APPENDI 8 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT APPENDI 8 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE

More information

DIVISION OF INFORMATION SECURITY (DIS)

DIVISION OF INFORMATION SECURITY (DIS) DIVISION OF INFORMATION SECURITY (DIS) Information Security Policy Information Systems Acquisitions, Development, and Maintenance v1.0 October 15, 2013 Revision History Update this table every time a new

More information

IT Infrastructure: Hardware and Software

IT Infrastructure: Hardware and Software Chapter 4 IT Infrastructure: Hardware and Software 4.1 Copyright 2011 Pearson Education, Inc STUDENT LEARNING OBJECTIVES What are the components of IT infrastructure? What are the major computer hardware,

More information

INFORMATION TECHNOLOGY ENGINEER V

INFORMATION TECHNOLOGY ENGINEER V 1464 INFORMATION TECHNOLOGY ENGINEER V NATURE AND VARIETY OF WORK This is senior level lead administrative, professional and technical engineering work creating, implementing, and maintaining the County

More information

PROTECTION AND SYSTEM MAINTENANCE COMPUTER AND COMUNICATION SYSTEM OF EXECUTIVE COUNCIL OF AUTONOMOUS PROVINCE OF VOJVODINA.

PROTECTION AND SYSTEM MAINTENANCE COMPUTER AND COMUNICATION SYSTEM OF EXECUTIVE COUNCIL OF AUTONOMOUS PROVINCE OF VOJVODINA. PROTECTION AND SYSTEM MAINTENANCE COMPUTER AND COMUNICATION SYSTEM OF EXECUTIVE COUNCIL OF AUTONOMOUS PROVINCE OF VOJVODINA Milan Paroški 1, Nenad Petrović, Rade Ćirić 2 1 Provincial Authorities Administrative

More information

Exam Name: Cisco Sales Associate Exam Exam Type: Cisco Exam Code: 646-151 Doc Type: Q & A with Explanations Total Questions: 50

Exam Name: Cisco Sales Associate Exam Exam Type: Cisco Exam Code: 646-151 Doc Type: Q & A with Explanations Total Questions: 50 Question: 1 Which network security strategy element refers to the deployment of products that identify a potential intruder who makes several failed logon attempts? A. test the system B. secure the network

More information

SAM INFORMATION TECHNOLOGY (California Department of Technology) DEFINITIONS 4819.2 (Revised 9/2014)

SAM INFORMATION TECHNOLOGY (California Department of Technology) DEFINITIONS 4819.2 (Revised 9/2014) DEFINITIONS 4819.2 The following definitions of administrative and technical terms are provided to assist agencies in their application of information technology policy. The primary source for technical

More information

IT Solutions Resource Management Consulting Group 1101 15 th Street NW Suite 206 * Washington DC 20005 * Office (202) 962-3980

IT Solutions Resource Management Consulting Group 1101 15 th Street NW Suite 206 * Washington DC 20005 * Office (202) 962-3980 IT Solutions Resource Management Consulting Group 1101 15 th Street NW Suite 206 * Washington DC 20005 * Office (202) 962-3980 Category Description Discount Offered from PCN's List Price Mobile Printers

More information

Local Area Networking

Local Area Networking Local Area Networking prashant.mali@cyberlawconsulting.com By Prashant Mali LAN Issues Local Area Networks evolved from stand-alone PCs Control and safety features found commonly in multi-user systems

More information

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION The Internal Revenue Service Should Improve Server Software Asset Management and Reduce Costs September 25, 2014 Reference Number: 2014-20-042 This report

More information

How To Manage It Asset Management On Peoplesoft.Com

How To Manage It Asset Management On Peoplesoft.Com PEOPLESOFT IT ASSET MANAGEMENT KEY BENEFITS Streamline the IT Asset Lifecycle Ensure IT and Corporate Compliance Enterprise-Wide Integration Oracle s PeopleSoft IT Asset Management streamlines and automates

More information

IT Plan Agency Submitted

IT Plan Agency Submitted Page 134 of Agency IT Plan Contact Data Larry Zubke Director of Technology ND Judicial Branch 600 East Boulevard Avenue Bismarck, ND 58505 701 328-4218 LZubke@ndcourts.gov Review of Agency's IT Architecture

More information

LOS ANGELES COMMUNITY COLLEGES OFFICE OF THE CHANCELLOR ADMINISTRATIVE REGULATIONS INDEX NUMBER B-28 REFERENCE: B-27 INITIATED BY:

LOS ANGELES COMMUNITY COLLEGES OFFICE OF THE CHANCELLOR ADMINISTRATIVE REGULATIONS INDEX NUMBER B-28 REFERENCE: B-27 INITIATED BY: LOS ANGELES COMMUNITY COLLEGES OFFICE OF THE CHANCELLOR ADMINISTRATIVE REGULATIONS INDEX NUMBER B-28 REFERENCE: B-27 TOPIC: Network Security Policy ISSUE DATE: July 17, 2005 CHANGES: INITIATED BY: DATE

More information

Scope Statement for DST IT Disaster Recovery Services

Scope Statement for DST IT Disaster Recovery Services Scope Statement Administrative Services Division Information Technology Section AUTHORIZATION TO AWARD 3/23/01 VENDOR: IBM BUSINESS CONTINUITY AND RECOVERY SERVICES Scope Statement for DST IT Disaster

More information

ACME Enterprises IT Infrastructure Assessment

ACME Enterprises IT Infrastructure Assessment Prepared for ACME Enterprises March 25, 2014 Table of Contents Executive Summary...2 Introduction...2 Background...2 Scope of IT Assessment...2 Findings...2 Detailed Findings for Key Areas Reviewed...3

More information

Out-of-Band Management: the Integrated Approach to Remote IT Infrastructure Management

Out-of-Band Management: the Integrated Approach to Remote IT Infrastructure Management WHITE PAPER Management: the Integrated Approach to Remote IT Management EXECUTIVE SUMMARY For decades, business imperatives for information technology (IT) have remained constant to cut costs and improve

More information

Ohio Supercomputer Center

Ohio Supercomputer Center Ohio Supercomputer Center Portable Security Computing No: Effective: OSC-09 05/27/09 Issued By: Kevin Wohlever Director of Supercomputer Operations Published By: Ohio Supercomputer Center Original Publication

More information

Page 1 of 5. IS 335: Information Technology in Business Lecture Outline Computer Technology: Your Need to Know

Page 1 of 5. IS 335: Information Technology in Business Lecture Outline Computer Technology: Your Need to Know Lecture Outline Computer Technology: Your Need to Know Objectives In this discussion, you will learn to: Describe the activities of information systems professionals Describe the technical knowledge of

More information

BEFORE THE BOARD OF COUNTY COMMISSIONERS FOR MULTNOMAH COUNTY, OREGON RESOLUTION NO. 05-050

BEFORE THE BOARD OF COUNTY COMMISSIONERS FOR MULTNOMAH COUNTY, OREGON RESOLUTION NO. 05-050 BEFORE THE BOARD OF COUNTY COMMISSIONERS FOR MULTNOMAH COUNTY, OREGON RESOLUTION NO. 05-050 Adopting Multnomah County HIPAA Security Policies and Directing the Appointment of Information System Security

More information

White Paper November 2006. BMC Best Practice Process Flows for Asset Management and ITIL Configuration Management

White Paper November 2006. BMC Best Practice Process Flows for Asset Management and ITIL Configuration Management White Paper November 2006 BMC Best Practice Process Flows for Asset and ITIL Configuration Copyright 2006 BMC Software, Inc. All rights reserved. BMC, the BMC logo, all other BMC product or service names,

More information

Audit of IT Asset Management Report

Audit of IT Asset Management Report Audit of IT Asset Management Report Recommended by the Departmental Audit Committee for approval by the President on Approved by the President on September 4, 2012 e-doc : 3854899 1 Table of Contents EXECUTIVE

More information

Hardware and Software

Hardware and Software Hardware and Software Purpose Bellevue School District (BSD) provides and requires faculty, staff and students to use data processing equipment and peripherals. BSD maintains multiple computer systems

More information

ATTACHMENT 1 CURRENT NJ SVRS ENVIRONMENT

ATTACHMENT 1 CURRENT NJ SVRS ENVIRONMENT ATTACHMENT 1 CURRENT NJ SVRS ENVIRONMENT OVERVIEW The New Jersey Statewide Voter Registration System (SVRS) was purchased from Covansys, Inc in 2005 based on their ElectioNet application. While the core

More information

Dublin City University

Dublin City University Asset Management Policy Asset Management Policy Contents Purpose... 1 Scope... 1 Physical Assets... 1 Software Assets... 1 Information Assets... 1 Policies and management... 2 Asset Life Cycle... 2 Asset

More information

Cisco Wide Area Application Services Software Version 4.1: Consolidate File and Print Servers

Cisco Wide Area Application Services Software Version 4.1: Consolidate File and Print Servers Cisco Wide Area Application Services Software Version 4.1: Consolidate File and Print Servers What You Will Learn This document describes how you can use Cisco Wide Area Application Services (WAAS) Software

More information

Response to Bidder Questions and Amendment 2 to Request for Proposal 11 01 Disaster Recovery Services

Response to Bidder Questions and Amendment 2 to Request for Proposal 11 01 Disaster Recovery Services STATE OF NEW YORK DEPARTMENT OF TAXATION AND FINANCE Office of Budget & Management Analysis Bureau of Fiscal Services Building 9, Room 234 W.A. Harriman Campus Albany, NY 12227 Eric Mostert, Chief Financial

More information

DOT.Comm Oversight Committee Policy

DOT.Comm Oversight Committee Policy DOT.Comm Oversight Committee Policy Enterprise Computing Software Policy Service Owner: DOTComm Operations Effective Date: TBD Review Schedule: Annual Last Review Date: Last Revision Date: Approved by:

More information

AUDIT OF USAID s IMPLEMENTATION OF INTERNET PROTOCOL VERSION 6

AUDIT OF USAID s IMPLEMENTATION OF INTERNET PROTOCOL VERSION 6 OFFICE OF INSPECTOR GENERAL AUDIT OF USAID s IMPLEMENTATION OF INTERNET PROTOCOL VERSION 6 AUDIT REPORT NO. A-000-08-006-P September 4, 2008 WASHINGTON, DC Office of Inspector General September 4, 2008

More information

Brief Description: Reorganizing and streamlining central service functions, powers, and duties of state government.

Brief Description: Reorganizing and streamlining central service functions, powers, and duties of state government. Washington State House of Representatives Office of Program Research Ways & Means Committee BILL ANALYSIS Brief Description: Reorganizing and streamlining central service functions, powers, and duties

More information

Accelerate your mission with GTSI Integration Services

Accelerate your mission with GTSI Integration Services Accelerate your mission with GTSI Integration Services GTSI delivers deep technical expertise and integrates advanced computer and networking technologies. Organizations requiring technology integration

More information

SOFTWARE TECHNOLOGIES

SOFTWARE TECHNOLOGIES SOFTWARE TECHNOLOGIES (September 2, 2015) BUS3500 - Abdou Illia, Fall 2015 1 LEARNING GOALS Identify the different types of systems software. Explain the main functions of operating systems. Know the various

More information

Please Note: Temporary Graduate 485 skills assessments applicants should only apply for ANZSCO codes listed in the Skilled Occupation List above.

Please Note: Temporary Graduate 485 skills assessments applicants should only apply for ANZSCO codes listed in the Skilled Occupation List above. ANZSCO Descriptions This ANZSCO description document has been created to assist applicants in nominating an occupation for an ICT skill assessment application. The document lists all the ANZSCO codes that

More information

Organizations remain under intense pressure to reduce costs To reduce costs we must increase efficiency in resource allocation

Organizations remain under intense pressure to reduce costs To reduce costs we must increase efficiency in resource allocation Total Cost of Ownership: What is it Really? August 11, 2003 The Challenge How do I optimize my IT investments? Organizations remain under intense pressure to reduce costs To reduce costs we must increase

More information

INFORMATION SECURITY OVERVIEW

INFORMATION SECURITY OVERVIEW INFORMATION SECURITY OVERVIEW December 2003 TABLE OF CONTENTS 1 INTRODUCTION... 1 1.1 SECURITY POLICY HIGHLIGHTS... 1 1.1.1 INFORMATION SECURITY POLICY RECAP... 1 1.1.2 NETWORK POLICY RECAP... 2 1.2 COMPUTER

More information

Deputy Secretary for Information Technology Date Issued: November 20, 2009 Date Revised: December 20, 2010. Revision History Description:

Deputy Secretary for Information Technology Date Issued: November 20, 2009 Date Revised: December 20, 2010. Revision History Description: Information Technology Policy Commonwealth of Pennsylvania Governor's Office of Administration/Office for Information Technology ITP Number: ITP-SYM008 ITP Title: Server Virtualization Policy Issued by:

More information

Discovering Computers 2008. Chapter 9 Communications and Networks

Discovering Computers 2008. Chapter 9 Communications and Networks Discovering Computers 2008 Chapter 9 Communications and Networks Chapter 9 Objectives Discuss the the components required for for successful communications Identify various sending and receiving devices

More information

Upon completion of this chapter, you will able to answer the following questions:

Upon completion of this chapter, you will able to answer the following questions: CHAPTER 2 Operating Systems Objectives Upon completion of this chapter, you will able to answer the following questions: What is the purpose of an OS? What role do the shell and kernel play? What is the

More information

Discovery and Usage data for Software License Management

Discovery and Usage data for Software License Management Discovery and Usage data for Software License Management Is Microsoft SCCM the best solution? Many organizations use Microsoft s SCCM product as their primary software discovery method. Because SCCM is

More information

Managed Information Technology Services For the Town of Moraga

Managed Information Technology Services For the Town of Moraga Request for Qualifications Managed Information Technology Services For the Town of Moraga Deadline for Submittal: Wednesday, December 5, 2012 No later than 2:00 p.m. Prepared by: Stephanie Hom Administrative

More information

KM road map. Technology Components of KM. Chapter 5- The Technology Infrastructure. Knowledge Management Systems

KM road map. Technology Components of KM. Chapter 5- The Technology Infrastructure. Knowledge Management Systems Knowledge Management Systems Chapter 5- The Technology Infrastructure Dr. Mohammad S. Owlia Associate Professor, Industrial Engineering Department, Yazd University E-mail :owliams@gmail.com, Website :

More information

APPENDIX 5 TO SCHEDULE 3.3

APPENDIX 5 TO SCHEDULE 3.3 EHIBIT K to Amendment No. 60 - APPENDI 5 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT APPENDI 5 TO SCHEDULE 3.3 TO THE COMPREHENSIVE INFRASTRUCTURE AGREEMENT EHIBIT K to Amendment No.

More information

Software Asset Management on System z

Software Asset Management on System z Software Asset Management on System z Mike Zelle Tivoli WW IT Asset Management Marketing SAM in SHARE Project Manager mzelle@us.ibm.com Agenda Why Software Asset Management (SAM) The Discipline of Software

More information

IT Infrastructure: Hardware and Software

IT Infrastructure: Hardware and Software IT Infrastructure: Hardware and Software LEARNING OBJECTIVES What are the components of IT infrastructure? What are the major computer hardware, data storage, input, and output technologies used in business?

More information

MANAGEMENT INFORMATION SYSTEMS 8/E

MANAGEMENT INFORMATION SYSTEMS 8/E MANAGEMENT INFORMATION SYSTEMS 8/E Raymond McLeod, Jr. and George Schell Chapter 10 Data Communications Copyright 2001 Prentice-Hall, Inc. 10-1 Objectives Understand data communication basics. Know the

More information

Hardware Inventory Management Greater Boston District

Hardware Inventory Management Greater Boston District Hardware Inventory Management Greater Boston District Audit Report Report Number IT-AR-15-004 March 25, 2015 Highlights Management does not have an accurate inventory of hardware assets connected to the

More information

FAIR Act Inventory Functions and Service Contract Inventory Product Service Codes Crosswalk Attachment I

FAIR Act Inventory Functions and Service Contract Inventory Product Service Codes Crosswalk Attachment I Product Service Code (PSC) Recommended PSC Definition FAIR Function Codes and Definitions 1 B510 Study/Environmental Assessments - Organized, analytical assessments/evaluations in support of policy development,

More information