ll middleware e l'interoperabilità, il suo ruolo nei piani aziendali di evoluzione del IT ed il ruolo specifico rivestito in ambito SOA

Transcription

1 6 maggio 2011 ll middleware e l'interoperabilità, il suo ruolo nei piani aziendali di evoluzione del IT ed il ruolo specifico rivestito in ambito SOA

2 Agenda Introduzione a Reply Condivisione Il ruolo del middleware Non solo SOAP & WSDL SOA Governance e Middleware Il nostro framework 2

3 Agenda Introduzione a Reply Condivisione Il ruolo del middleware Non solo SOAP & WSDL SOA Governance e Middleware Il nostro framework 3

4 4 Posizionamento

5 Le linee d offerta Enterprise Applications Consulting, Integration & Outsourcing Services (CRM, SCM, BILLING, CREDIT MGMT, METERING, ASSET MGMT, CONSUMER CREDIT, MANUFACTURING,...) Industry Specific Business & Communication Consulting Services (BANKING, EXTENDED ENTERPRISE, TELCO&MEDIA) NET Technologies Development & Integration Services (MICROSOFT, ORACLE, OPEN SOURCE, IBM, GOOGLE, ADOBE,...) 5

6 Reply Companies Specialized by Design Reply Main Offices London Gütersloh Düsseldorf Hamburg Frankfurt Munich Turin Milan Rome Parma Treviso 6

7 Reply Living Network (a network Specialized by Design) Specialized Enterprises Reply Companies share management philosophy, goals and management functional standards, to guarantee quality, proficiency and effectiveness Strong Team Culture Reply Companies work together and join their expertise aiming to optimize efficiency and reach an increased market strength International Culture Reply Companies manage projects in many countries in UE; moreover It s carrying out a strategy aiming to extend its offering besides Italy market 7

8 8 Reply // Facts and Figures

9 Agenda Introduzione a Reply Condivisione Il ruolo del middleware Non solo SOAP & WSDL SOA Governance e Middleware Il nostro framework 9

10 Innovazione «L innovazione è un processo culturale prima che tecnologico e, quindi, prima di innovare occorre individuare, tracciare e delineare le linee e le politiche dell innovazione» Istituto Italiano per la Politiche dell Innovazione «l'innovazione è la capacità di gestire le conoscenze al fine di generare vantaggi competitivi attraverso la produzione di nuovi beni, processi e sistemi organizzativi» Organizzazione per la Cooperazione e lo Sviluppo Economico 10

11 11 Il Contesto di Riferimento: I Driver

12 12 Il Contesto di Riferimento: il mercato

13 BUSINESS CLASS Il Contesto di Riferimento: l Enterprise Architecture INTERNET CHANNELS Enterprise Architecture EXTERNAL CHANNLES (Human/Not-Human) CONS MyCompany IVR CTI Doc Mngt CARING DEALERS SELLING & CARING Marketing IT Solutions CRM Support Systems Traffic Middleware ENTERPRISE BPM Registry Data Integration Policy Enforcement Long Running Business Processes O2D & O2B Complex Processes Enterprise Interoperability Backbone RATING / BILLING Offering PRE-Paid POST-Paid Bill Pres. CREDIT MANAGEMENT SAP USAGE ServicePof. Interconn. Collection Data Warehouse Business Intelligent FRAUD / MAGISTRACY Analysis Prevention Traffic LOGISTICS SAP Order Management Provisioning HLR VAS RIM Interconn. IN Service Provisioning TSM Revenue Assurance E2E IT Process Monitoring IT Service Operations FIXED + MOBILE USAGE To CASH FIXED + MOBILE DELIVERY 13

14 Agenda Introduzione a Reply Condivisione Il ruolo del middleware Non solo SOAP & WSDL SOA Governance e Middleware Il nostro framework 14

15 Agenda Il ruolo del middleware Il Middleware e la SOA Evoluzione IT Scenario operativo 15

16 Agenda Il ruolo del middleware Il Middleware e la SOA Evoluzione IT Scenario operativo 16

17 Pattern di evoluzione adottando SOA Pattern 2: Composite Application Pattern 3: Business Process Orchestration Pattern 4: SVC-Oriented Enterprise Planning Pattern 5: Federated SOA Pattern 1 Multichannel Application 17

18 Pattern 0: Silos Application Web App. Call Center App. Reseller channel Web presentation engine Customer DB Call Center DB Customer Silo Call Center Appl. Reseller Silo Business Integration Sync Engine 18

19 Customer Service Manager Intelligent Client Pattern 1: Multichannel Application Customer (Self Service) Rich Internet application Service Interfaces Call Center Operator Portal Reseller Svc App Application Server Application Server Account Mgmt Mobile GW Smart application 19

20 Pattern 2: Composite Application Service Interfaces SOA BackPlane External Service Provider 20

21 Pattern 3: Business Process Orchestration Process Manager Application 1 User Role 1 Application 2 User Role 2 Application 3 User Role 3 BPM Suite 21

22 Pattern 4: SVC-oriented Enterprise Planning Purchased App SOA BackPlane User Interaction App Metadata Outsourced App Partner App 22

23 23 Pattern 5: Federated SOA

24 Agenda Il ruolo del middleware Il Middleware e la SOA Evoluzione IT Scenario operativo 24

25 25 Piano di evoluzione infrastrutturale

26 26 Piano di evoluzione infrastrutturale

27 27 Piano di evoluzione infrastrutturale

28 Piano di evoluzione infrastrutturale Basic SOA Opportunistic SOA Systematic SOA 28

29 Agenda Il ruolo del middleware Il Middleware e la SOA Evoluzione IT Scenario operativo 29

30 Scenario Operativo Assure interoperability on AS-IS Process centricity enablement Assure Information Quality Service Orientation Simplification & Decommissioning 30

31 Scenario Operativo Service Orientation Assure interoperability on AS-IS Simplification & Decommissioning Process centricity enablement Assure Information Quality 31

32 Mobile Fixed Multimedia AS-IS Interoperability backbone based on WLS Support to Mobile Core Business Process About 200 Apps connected More than 400 atomic integration services External system technologies: WLS, Tuxedo, J2EE, CICS, Siebel, ARS Remedy, etc. Integration BUS based on TIBCO RV Support to Fixed BU+CO Core Business Process (In Order, Change Order) External system technologies: Siebel, Arbor, SAP, Packaged Apps) Application based on TIBCO BW, EMS, RV/RVRD Monitoring / Reporting features for Business Depts. Integration BUS based on TIBCO RV, EMS Support to Selling-Upselling multimedia contents through different channels (WEB, IPTV, DVB-H) Support to processes Provisioning, Delivery, Billing, Revenue Sharing Business Process consistency through Compensation Process 32

33 TO-BE A fully interoperable architectural solution supporting: Organization integration through federation of existent middleware platforms Evolution of IT infrastructure toward flexibility Evolution of business model toward convergent services offering FIXED Wireline Services CRM, BILLING,... Mobile Services Rating, VAS,... MOBILE Metadata Management Multi Media MM Services IPTV,... Exploitation of existent systems and skills Highly Availability / Reliability Location transparency Data Integration through semantic reconciliation 33

34 Scenario Operativo Service Orientation Assure interoperability on AS-IS Simplification & Decommissioning Process centricity enablement Assure Information Quality 34

35 A Encapsulating process automation A Service Abstraction B Encapsulating other services C Encapsulating custom components D Encapsulating legacy systems B D C 35

36 Service Mediation Meta Services to build a flexible service layer to reduce Time2Market on future implementations Service Repository/Registry to share enterprise assets and facilitate reuse of them Cross-cutting topics: Monitoring, Security and SLA management Orchestration Service M M Task-centric Service A B M H K Service Mediation Layer Application Service Application Layer 36 M Meta Service

37 Service Classification BU Orchestration Service Entity-centric Service Task-centric Service Application Service Business Process oriented interface (Adaptive) Entity centric interface (Generic) Task centric interface (Oriented) Application specific interface (BL-driven) IT 37

38 Scenario Operativo Service Orientation Assure interoperability on AS-IS Process centricity enablement Assure Information Quality Simplification & Decommissioning 38

39 Integrazione di Applicazioni TM Forum SID Common Data Model Business View XML Schema Definition Data Transformation MAPS Consumer Services Provider Publishing / Discovery SVC Interface SVC Registry Application Application SVC Interface SVC Interface SVC Repository Service Application Consum er UNIFORM - ZONE Application SOA Management (SVC Lifecycle Management) 39

40 Scenario Operativo Service Orientation package Assure interoperability on AS-IS Simplification & Decommissioning Process centricity enablement Assure Information Quality 40

41 BUSINESS CLASS INTERNET CHANNELS Enterprise Architecture EXTERNAL CHANNLES (Human/Not-Human) CONS MyCompany IVR CTI Doc Mngt La Business Process Platform CARING DEALERS SELLING & CARING Marketing IT Solutions CRM Support Systems Traffic Middleware ENTERPRISE BPM Registry Data Integration Policy Enforcement Long Running Business Processes O2D & O2B Complex Processes Enterprise Interoperability Backbone RATING / BILLING Offering PRE-Paid POST-Paid Bill Pres. CREDIT MANAGEMENT SAP USAGE ServicePof. Interconn. Collection Data Warehouse Business Intelligent FRAUD / MAGISTRACY Analysis Prevention Traffic LOGISTICS SAP Order Management Provisioning HLR VAS RIM Interconn. IN Service Provisioning TSM IT Service Operations Revenue Assurance E2E IT Process Monitoring FIXED + MOBILE USAGE To CASH FIXED + MOBILE DELIVERY 41

42 Scenario Operativo Service Orientation Assure interoperability on AS-IS Simplification & Decommissioning Process centricity enablement Assure Information Quality 42

43 Agenda Introduzione a Reply Condivisione Il ruolo del middleware Non solo SOAP & WSDL SOA Governance e Middleware Il nostro framework 43

44 44 Non solo SOAP & WSDL

45 Agenda Introduzione a Reply Condivisione Il ruolo del middleware Non solo SOAP & WSDL SOA Governance e Middleware Il nostro framework 45

46 Definizione SOA Governance Ensuring and validating that assets and artifacts within the architecture are acting as expected and maintaining a certain level of quality Gartner 46

47 47 Rischi della SOA: l esigenza della Governance

48 SOA Governance Lifecycle Input: - BU Requirements - Best Practices - Corporate Strategies - Technology Evolutions - Organizational Model E-SOA Strategy & Policy SLA and expected Performaces Budgetting & Prioritization Usage and Reuse GuideLines Monitoring of SLA Coordination inside and outside the Coorporation Products Configuration System management Products and Standards GuideLines Support and helpdesk Distributed Requirements Coordination Quality assurance Service lifecycle/ provisioning Operations Architecture & Lifecycle Output: - Roles and Responsabilities - Processes - Architecture 48

49 SOA Governance e Middleware Input: - BU Requirements - Best Practices - Corporate Strategies - Technology Evolutions - Organizational Model E-SOA Strategy & Policy Budgetting & Prioritization SLA and expected Performaces Usage and Reuse GuideLines Monitoring of SLA Coordination inside and outside the Coorporation Products Configuration System management Products and Standards GuideLines Support and helpdesk Distributed Requirements Coordination Quality assurance Service lifecycle/ provisioning Operations Architecture & Lifecycle Output: - Roles and Responsabilities - Processes - Architecture 49

50 SOA Governance e Middleware Some key activities that are often mentioned as being part of SOA governance are: Managing the portfolio of services: planning development of new services and updating current services Managing the service lifecycle: meant to ensure that updates of services do not disturb current service consumers Using policies to restrict behavior: rules can be created that all services need to apply to, to ensure consistency of services Monitoring performance of services: because of service composition, the consequences of service downtime or underperformance can be severe. By monitoring service performance and availability, action can be taken instantly when a problem occurs. Managing how and by whom services are used 50

51 Impatto della SOA sul SW lifecycle Secondo la nostra esperienza sul campo l adozione della SOA riduce il time-to-market fino al 50%. Quality Assurance 22% Requirement Gathering 8% Analysis 15% Quality Assurance 10% Requirement Gathering 15% Configuration 15% Configuration 40% Analysis 20% Traditional EAI Development 40% SOA Development 15% ed inoltre sposta il peso delle attività da sviluppo a configurazione. 51

52 Agenda Introduzione a Reply Condivisione Il ruolo del middleware Non solo SOAP & WSDL SOA Governance e Middleware Il nostro framework 52

53 Transactions Monitoring / administration Configuration Il nostro framework BOS BPM (BPM) Application (make) IBC/IBJ Application (buy) SOAP Client application Inbound layer (containers) Tuxedo RMI JMS SOAP WSDL UDDI Registry Workflow/routing Data transformation Core layer Compr./decompr. Crypting/Decripting Scheduled tasks Statistics Service repository Outbound layer (VM plugins) Tuxedo RMI Virtual Middleware JMS JCA SAP JDBC SOAP Statistics Produzione Reporting & reportistica e Statistics documentazione JMX/SNMP Next 53 Tuxedo EJB service application JMS JCA destination adapter SAP Database application Governance Consoles Connectivity Web Core Services features Icon: Tuxedo, Automatic Workflow configuration RMI, generation JMS, and console Routing JCA, of the SAP, engine WSDL JDBC, for SOAP/HTTP(S) complex workflows Workbench: Proprietary WSDL available Connectors Administration on-line for Client client and Test applications based upon standards Infoweb: Virtual Service Support middleware registration Reporting for Global for and on abstraction UDDI Statistics Transaction registry of the (XA) external outbound or Internal technologies User Pluggability Support Data Profiling for transformation Crypting Identity Access and control Access list for Management Service Usage Dynamic Data invocation Crypting/decripting (DII) of the WS to limit writing code SOAP service Data aggregation/data Compression Statistics Scheduler for execution of timed workflows High configurability Extensibility by plugin JMX Monitoring engine Advanced logging features

54 Contacts Sytel Reply Roma 54