Don t forget: time is money.

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2 LIQUIDITY INCREASE AND CASH FLOW IMPROVEMENT The large volume of receivables is a major pressure on the liquidities of companies. Coface debt collection services provide professional support for their recovery, based on our experience as reliable partners of local and international creditors and debtors. Coface collection specialists have in-depth knowledge on the Romanian and global business environment, and understand very well the economic factors that influence the payment behavior of companies. The technical support for the collection procedure is ensured by DCON, the online collection software for receivables collection and by ICON, the only online database which contains information on companies. Don t forget: time is money. Benjamin Franklin IN ROMANIA, MONEY IS PREVENTED TO CIRCULATE HALF THE YEAR! Invoice due dates are days after issuance Payment delay average is days Actual payment is made at days The weight of overdue transactions is 85% In general, payments are made quicker for international suppliers The biggest risk for late payment is recorded in: Construction, Distribution, Agriculture, Transport, Metallurgy and services for enterprises. The average collection rate for outsourced receivables related to the number of days of delay is: y 75% for receivables up to 30 days y 60% for receivables between 30 and 90 days y 50% for receivables between 90 and 120 days y 35% for receivables between 120 and 180 days y 15% for receivables over 365 days / 01

3 JURIDICAL PERSONS WHAT DOES COFACE DEBT COLLECTION FROM LEGAL ENTITIES COSIST OF? Performance of procedures that track the cash-in of the overdue invoices. The process has 2 stages: AMIABLY DEBT COLLECTION Exclusive procedures: y Amiable and negotiation y Mediation for recovering and solving every debt Pre-legal solution (outside court) Commercial approach of every case Duration of 3 months International recovery No collection No fee payment is made only for success (for domestic cases) COLLECTING RECEIVABLES BY LEGAL PROCEDURES Investing Promissory Notes and Checks with enforcement formula Actions based on the law 86/2006 on bankruptcy and legal reorganization Common-law commercial actions for recovering the debts Obtaining final judgments pronounced by the court that concern the small claims and the procedure of payment order Enforcement of debtor s estate by the network of legal enforcers WHAT ARE YOUR BENEFITS? Following the outsourcing of overdue receivables to Coface, we: Increase your liquidities and improve your cash flow. Recover the debts you consider lost. Provide a high degree of recovery for viable receivables. Save your time, financial and human resources and ensure that you can focus on activities of growth and development for your company. Provide various methods for amiably solving/ recovering debts, by setting up securities, compensations and taking over receivables in against debts. WHY CHOOSE COFACE FOR CONSULTANCY IN CREDIT RISK MANAGEMENT? Coface consultancy services are created in order to analyze current systems and identify opportunities for improving processes and reducing costs. We use the ICON database and information provided by teams specialized in collection, resulting correct advice on an optimal payment behavior which can lead to the increase of liquidities and a better evaluation of your company. We provide a field team for identifying the debtors that have changed their registered offices and recovering their debts. We allocate a team of professionals which will fully deal with your debts. We provide the possibility of having debt collection services for high volumes and small amounts (B2C). Your debtors will be analyzed. We provide the possibility of closing credit limits for the parties that are in Coface exposure. We provide access to a database with all Romanian companies, providing information on insolvencies, payment incidents and payment history. / 02

4 JURIDICAL PERSONS We facilitate access to applications developed by Coface to obtain data from official sources regarding the legal status of debtors. We offer a professional approach of debtors in order to keep and develop your business relations with them. 8 REASONS FOR USING COFACE DEBT COLLECTION SERVICES FROM LEGAL ENTITIES Debt collection in a short period of time without direct costs Control and monitoring of collection procedures Low prices just about collection fee Fast and efficient decisions on the procedures used for collecting debts. This is possible due to the information we own on debtors (from credit reports - ICON), useful for our legal advisors and attorneys Our 16 years of experience in Romania in this service and a complex database DCON, with over 500,000 registered collection cases Our access to a network of enforcers and legal liquidators, and the possibility to obtain better prices for our customers, faster services and a better quality More complex credit reports, fast collection of debts, efficient credit insurance, due to the information flow from the three services that help improve their efficiency Common database for the three types of services (Coface is the only company in the world that provides complete commercial credit risk management solutions), and the information obtained for any of them circulates from one service to another / 03

5 NATURAL PERSONS WHAT DOES COFACE DEBT COLLECTION FROM INDIVIDUALS COSIST OF? Performance of procedures that track the cash-in of the overdue invoices The process has 2 stages: AMIABLY DEBT COLLECTION Exclusive procedures: y Amiable and negotiation y Sending notifications y Sending text messages y Telephone contact campaigns Street collection visiting debtors at their addresses Pre-legal solution (outside court) Duration of 3 months No collection No fee payment is made only for success COLLECTING RECEIVABLES BY LEGAL PROCEDURES Obtaining final judgments pronounced by the court that concern the small claims and the procedure of payment order Enforcement of executive orders (credit contracts, judgments enforceable vested, leasing contracts) Enforcement of debtor s estate by the network of legal enforcers y Mediation for recovering and solving every debt y Skip tracing for identifying the identity of debtors (finding out new addresses and phone numbers) 8 REASONS FOR USING COFACE DEBT COLLECTION SERVICES FROM INDIVIDUALS Debt collection in a short period of time without direct costs Control and monitoring of collection procedures Low prices just about collection fee Fast and efficient decisions on the procedures used for collecting debts: you receive periodically customized reports (daily, weekly and monthly) regarding the status of your portfolio and further information on debtors Our 16 years of experience in Romania in this service and a complex database DCON, which includes debts form the industries: banking, telecom, leasing, IFN, insurance and utilities Our access to a network of enforcers and legal liquidators, and the possibility to obtain better prices for our customers, faster services and a better quality Performing system for automatic dialing of debtors - predictive dialing and approaching debtors on call-codes Integration of Street Collection in the collection work-flow / 04

6 For further information: T. +40/21/

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