TTEC Board of Directors. Education Program Update September 26, 2010

Transcription

1 TTEC Board of Directors Education Program Update September 26, 2010

2 Scholarship Update Notified top 4 finalist by Sept 10 th Use Committee to review applicants to present to the Board Use Board approved criteria contained in later slide Top 4 finalists presented to the Scholarship Committee on Friday, Sept. 24 th Top two were selected - Board to approve top two individuals for the scholarship award

3 Education Program Top 4 Applicants Member ID University GPA Major Grad Date Internship Company NCSU 4 BSCS May-13 Motorola UNC Kenan N/A MBA 2011 Bank of America NCSU 4 MBA May-11 Red Hat NCSU 4 BSCS May 13 IBM

4 Interview Presentation Criteria Speaker Overall Appearance Level of Professionalism Speaking Skills Timeliness of delivery Total Quality of Presentation Material Content Coherence Organization Creativity Integrated with Graphics Visual clarity Total Q & A responsiveness Total

5 Education Program Top 2 Winners Daniel Chamblee NC State Jenkins School of Management Master of Business Administration Grad date: May 2011 Intern, Business Process Analyst, Global Operations Red Hat Internship Dates: May 24, August 13, 2010 Professional Field of Interest: Information Technology and Services Performed gap analysis on customer data reporting needs by interacting with stakeholders, executives, and subject matter experts worldwide. Designed and developed data quality and utilization metrics to increase ROI on $500 thousand 3rdparty data investment. Created four international reseller partner life cycle diagrams to illustrate the flow of events, explain how different software systems interact with each other, and identify data needs and requirements.

6 Education Program Top 2 Winners Peter Phillips UNC Kenan-Flagler Business School Master of Business Administration Grad date: May 2011 Bank of America Ecommerce Technology; Security, Risk, & Compliance- Tech MBA Leadership Development Program Internship Dates: June 15, August 13, 2010 Technology MBA Leadership Development Program- Summer Intern Security By Design Team; reduced risk, improved compliance and security, and droveinfrastructure stability for the consumer web and delivery platform of the #1 financial site in theworld and #15 site overall, generating a billion hits per month. Managed a global team of 7 application managers to collect data and artifacts for submission in the 2010 Payment Card Industry (PCI) Report of Compliance for ecommerce. Executed a thorough data screening process and risk assessment to identify seven criticalapplications for PCI assessment from an inventory of over 7,100.

7 Scholarship Program - Milestones August 20, 2010 Application deadline application completed, Student internship essay and internship manager recommendation submitted September 10, 2010 Top four finalists notified September 24, 2010 Finalists presented their internship October 12, 2010 accomplishments to the TTEC Scholarship Selection Committee Announcement of scholarship winners at the annual TTEC Golf Classic

8 Scholarship Qualifications and Selection Criteria Current Criteria Recommended change Selection Scoring Active full-time student in a North Carolina university, college or technical school and pursuing a career in an IT-related field Plan to graduate in the spring of 2011 or later None None Required Required Cumulative GPA of 3.0 or higher out of 4.0 None Required Participate in an IT internship during the summer of 2010 or 2009 None Provide transcripts at application time None 25% Submit an professor recommendation at application time Student internship essay internship accomplishments and career aspirations August 20, 2010 Internship manager recommendation August 20, 2010 None 25% None 25% Internship professional recommendation August 20, 2010 Required 25%

9 Scholarship Objective for 2011 Proposal Decouple Scholarship Criteria from Internship Shift focus to a TTEC Technology Project Competition Interested students pick an R&D project from list created based on input from TTEC members problems members would like to learn more about how to solve Applications would have 3 months? to research, prototype & prepare for presentation Applicants present to TTEC members; Research, Prototype, and lessons learned; if too many applicants, pre-selection committee picks top 6? TTEC members vote on top two as input to Scholarship Selection Committee Scholarship Selection Committee selects top two receive a scholarship

10 Scholarship Objective for 2011 Proposal Scholarship given out mid April to sync up with tuition payment schedule Benefit aligns with TTEC Vision/Mission; TTEC members get educated and exposed to top IT talent, earlier in their career Promotes IT growth in RTP, helping keep top IT talent in RTP Education IT students; learn about new technology; experience doing real project; presenting to senior executives; learning from competing applicants Opens scholarship up to HS Seniors as well as undergrads and grad students Possible assign TTEC member as coach for each project; maybe link with Mentor program Possible invite local companies to sponsor; donate technology and dev tools to specific to selected project Starting concept; if accepted, requires more detailed definition, including selection criteria Independent of scholarship, continue to promote internship in RTP