Elavon Payment Gateway Integration Guide- Mail Order/Telephone Order Only

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1 Elavon Payment Gateway Integration Guide- Mail Order/Telephone Order Only Version: v1.1

2 Table of Contents 1 About This Guide Purpose Audience Prerequisites Related Documents Processing Mail Order/Telephone Order Transactions Online Terminal The Elavon Payment Gateway Virtual Terminal Testing Required to Go Live Testing Different Transaction Results Go Live Checklist Other Services Elavon Payment Gateway RiskManager Elavon Payment Gateway SecureDataVault... 9 Page 2

3 1 About This Guide This section outlines the purpose and aim of the guide, target audience, any source materials and a general document description. Please note that this document is regarded as confidential and is for customer use only. It has been supplied under the conditions of your payment processing contract. 1.1 Purpose The purpose of this document is to outline the steps required to set your Elavon Payment Gateway account live, and to provide an estimation of the timelines involved. 1.2 Audience This guide is targeted at merchants who will only be using the Elavon Payment Gateway Reporting Online Terminal or Elavon Payment Gateway Virtual Terminal to process transactions 1.3 Prerequisites In order to use this guide, you should have experience with and knowledge of the following concepts: Correct use of the Elavon Auth service, as outlined in the Elavon Auth Developer's Guide 1.4 Related Documents In addition to this guide, you should also refer to the following documents: Elavon Payment Gateway Reporting User Guide Elavon Payment Gateway Virtual Terminal User Guide Page 3

4 2 Processing Mail Order/Telephone Order Transactions Thank you for choosing Elavon Merchant Services. This guide focuses on the Elavon Payment Gateway tools that help to facilitate merchants processing Card Not Present (CNP) transactions where card details are provided over the telephone, by mail order or by fax order. Card authorisation results are provided in real-time, and settlement of authorised transactions is facilitated automatically, or at a time of your choice up to 28 days after transaction authorisation. Transactions can be processed using the Online Terminal in Elavon Payment Gateway Reporting, or if required, multiple Elavon Payment Gateway Virtual Terminal user accounts can be configured to allow your agents access to the payment processing facility without providing access to the reconciliation and reporting tools available in Elavon Payment Gateway Reporting. Elavon Payment Gateway provides two tools for taking card payments from customers in a mail order/telephone order environment. 2.1 Online Terminal The Online Terminal, which is accessed via Elavon Payment Gateway Reporting (https://reporting.elavonpaymentgateway.com), is best suited for use by sole-traders or small business entities. The Online Terminal can be used to take payments from the card provided by your customer over the telephone or by mail order. The transaction result, whether it has been authorised or declined, will be displayed in real-time. It is also possible to void and refund transactions processed through the Online Terminal via Elavon Payment Gateway Reporting. More information on using the Online Terminal can be found in the Elavon Payment Gateway Reporting User Guide, which is available to download at https://resourcecentre.elavonpaymentgateway.com. Access to the Online Terminal does not require any specific configuration within your systems. It is important to note that if you provide access to the Online Terminal to any agent who is taking payments on your behalf, they will also have access to the full suite of reconciliation and reporting tools available in the Reporting. If you do not want to provide this level of access to agents working on your behalf you can request that an Elavon Payment Gateway Virtual Terminal (https://virtualterminal.elavonpaymentgateway.com) account be configured for their use. Page 4

5 2.2 The Elavon Payment Gateway Virtual Terminal Elavon Payment Gateway Virtual Terminal is a standalone application through which your agents may take card payments from your customers, without providing access to the additional information or reconciliation and reporting tools available in Reporting. The Elavon Payment Gateway Virtual Terminal is designed for call centre like environments where multiple users are taking card payments on your behalf. To configure Elavon Payment Gateway Virtual Terminal users, please contact elavonpaymentgateway.com or a member of the Elavon Payment Gateway Support Team, who will be able to advise on the information required to do so. Please allow 24 hours Monday Friday for the creation of Elavon Payment Gateway Virtual Terminal users. Please note that it is possible for individual Elavon Payment Gateway Virtual Terminal users to be assigned with their own individual configurations, for example, a user may be configured to process transactions in a specific currency or through a specific sub-account only. It is also possible to provide a point of sale receipt for transactions processed through the Elavon Payment Gateway Virtual Terminal. The receipt may be customised, dependant on your requirements. Development work will be required to implement Receipt Printing please contact elavonpaymentgateway.com or a member of the Elavon Payment Gateway Support Team for more information on the timelines involved. It is recommended that this service only be implemented where a receipt is required for every transaction in other instances, receipt printing via Elavon Payment Gateway Reporting should suffice. More information on the Elavon Payment Gateway Virtual Terminal can be found in the Elavon Payment Gateway Virtual Terminal User Guide available for download at https://resourcecentre. elavonpaymentgateway.com Note: This document only covers payments processed through Elavon Payment Gateway Reporting and the Elavon Payment Gateway Virtual Terminal. If you intend to integrate your Elavon Payment Gateway account into your own systems to facilitate mail order/telephone order payments, please refer to the Elavon Payment Gateway Integration Guide Remote Integration, which is available for download at https://resourcecentre.elavonpaymentgateway.com. Page 5

6 3 Testing Required to Go Live You will be set up initially with a Test Account. One of the requirements before activating your account to allow you to process live transactions is that adequate testing is completed for each card type you intend to process. We strongly recommend that you test the system to allow you (and any agents who may be taking payments on your behalf) the opportunity to familiarise yourself with the system. Exhaustive testing of your account will minimise issues in the live environment which may affect your customers. You can request test card numbers by ing or a member of the Elavon Payment Gateway Support Team. The test card numbers provided allow you to test each card type that you may take through the system. 3.1 Testing Different Transaction Results There are a number of possible responses to a card authorisation request and these are outlined below. The test card numbers provided will simulate each of the possible responses. It is recommended that you test each response for each card type you intend to accept before you go live. This will ensure that you (and any agents who may process payments on your behalf) are familiar with all possible responses. 00: Transaction Authorised Successfully. Transactions that return a result of 00 have been authorised by the card issuer and will be funded to you once the transaction has been settled. 101: Transaction Declined. Transactions that return a result of 101 have been declined by the card issuer, while the most common cause of a declined transaction would be where insufficient funds exist to cover the cost of the transaction, other reasons may apply. The card issuer cannot divulge the reason for a declined transaction to anyone other than the cardholder themselves. No funds will be received for declined transactions. 102: Transaction Declined Pending Offline Authorisation. The transaction in question has been declined by the card issuer but you are given the opportunity to complete the transaction by contacting Elavon Payment Gateway authorisation centre to get an authorisation code, the manually entered via Elavon Payment Gateway Reporting to complete the transaction. No funds will be received unless this step is completed. 103: Card Reported Lost or Stolen. Page 6

7 The transaction in question has been declined because the card number provided has been reported to the card issuer as lost or stolen. No funds will be received for the transaction. 200/205: Bank Communication Error. Elavon Payment Gateway has been unable to connect to the card issuer to carry out the authorisation. This is not a reflection of the customer s credit status the transaction may be tried later and may succeed. No funds will be received for a transaction which returns 200 or 205 results code. Page 7

8 4 Go Live Checklist To Set an Account Live An must be sent by the billing or commercial contact on the account to either elavonpaymentgateway.com or a member of the Elavon Payment Gateway Support Team, requesting that the account is set to live. NOTE: Please allow 24 hours Monday Friday for the account to be set live following this request. The following must be completed and details provided to the Elavon Payment Gateway Support Team prior to requesting account activation: A Card Processing Agreement for mail order payments needs to be set up with Elavon Payment Gateway. Several successful test transactions must be completed using Elavon Payment Gateway test card numbers. (For full details please refer to section 3 of this guide) User accounts for each of your users must be configured prior to going live. Please contact or a member of the Elavon Payment Gateway Support Team, to arrange this A simple receipt printing option is available. Should you have a requirement to print receipts for customers from whom you will be taking card payments, please notify the Elavon Payment Gateway Support Team by contacting elavonpaymentgateway.com. Further account configuration may be required if using any of the additional services outlined below: SecureDataVault: Card Storage for Recurring Payments Bulk Transaction File Processing Elavon Payment Gateway RiskManager: Transaction Suitability Scoring Page 8

9 5 Other Services Elavon Payment Gateway also provides additional services described below, which may be provided as part of your set up. These services may require additional configuration, and as such, appropriate timelines should be allowed for implementation. 5.1 Elavon Payment Gateway RiskManager Elavon Payment Gateway RiskManager is a proprietary Transaction Suitability Scoring (TSS) system. A Transaction Suitability Score is assigned to a transaction based on rules configured within the system, highlighting potentially suspicious transactions which can be flagged for review. Elavon Payment Gateway RiskManager can also be implemented with automatic transaction checking, where transactions which break certain predefined rules or which return a low score can be automatically declined. Elavon Payment Gateway RiskManager is configurable; a default set of rules will be applied to all accounts. Please contact or a member of the Elavon Payment Gateway Support Team for more information. Any changes to the default rules will need to be approved by Elavon Merchant Services before being implemented. 5.2 Elavon Payment Gateway SecureDataVault Elavon Payment Gateway provides a card storage system called Elavon Payment Gateway SecureDataVault which can be used to securely store card details. This service operates on a Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant system, this mean that the system complies with the recognised industry security standard for the handling of cardholder data. Once the card numbers have been added to Elavon Payment Gateway SecureDataVault, you can no longer view any of the sensitive card details; however, by using tokens, you can raise payments against the stored card details at a later date. For further information please speak to a member of the Elavon Payment Gateway Support Team. Page 9

10 Elavon Financial Services Limited is registered in Ireland Number Registered Office: Block E, 1st Floor, Cherrywood Business Park, Loughlinstown, HSBC Co. Dublin, Merchant Ireland. Services Elavon LLP Financial is authorised Services by Limited the Financial is regulated Services by Authority the Central under Bank the of Payment Ireland. United Services Kingdom Regulations branch 2009 registered (504290) in for England the provision and Wales of payment under the services. number BR Elavon Merchant Services is a trading name of Elavon Financial Services Limited. Directors: Kurt Adams (USA), John Collins, Craig Gifford (USA), Bryan Calder (USA), Pamela Joseph (USA), Declan Lynch, John McNally, Malcolm Towlson HSBC Merchant Services LLP is a limited liability partnership registered in England number OC Registered Office: 51, De Montfort Street, Leicester, LE1 7BB. The members are Global Payments U.K. Limited and Global Payments U.K. 2 Limited. Service of any documents relating to the business will be effective if served at the Registered Office. Lines are open between 9am 5pm Monday to Friday excluding public holidays. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us. Any recordings remain our sole property. We also provide a Textphone service on HSBC Merchant Services LLP All Rights Reserved. Doc Ref 06/2012

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