CHECKLIST: KEY ISSUES IN HUMAN RESOURCE OUTSOURCING AGREEMENTS
|
|
- Gwendoline Bishop
- 8 years ago
- Views:
Transcription
1 CHECKLIST: KEY ISSUES IN HUMAN RESOURCE OUTSOURCING AGREEMENTS
2 CHECKLIST: KEY ISSUES IN HUMAN RESOURCE OUTSOURCING AGREEMENTS RELIABILITY - 99% ACCURACY SAVINGS ECONOMIES OF SCALE INTERNATIONAL STANDARDS AUTOMATED PROCESSES RISK-FREE STATUTORY COMPLIANCE EASE OF TRANSITION ROLL OUT EXPERT (SUBJECT MATTER EXPERT) SUPPORT EMPLOYEE ASSISTANCE 24/7 HELP DESK END-TO-END PAYROLL OUTSOURCING SOLUTION WITH MARKET LEADING HR TECHNOLOGY, CONSOLIDATED REPORTING AND SUPPORT FOR WORKFORCE MANAGEMENT. FULLY COMPLIANT STANDARDISED PROCESS ACROSS PAYROLL, TIME & ATTENDANCE MULTIPLE INDUSTRY VERTICAL HR PRACTICE 1. Structure of the Human Resource Outsourcing (HRO) Agreement Determine how best to structure the transaction or transactions. A single-services agreement. A master agreement with documents underneath applicable to specific service streams or service towers. For example, a master agreement with overarching terms, then separate service stream documents that reflect the scope, service levels, and fees applicable to the specific service streams. This is often used for multi-process transactions. Separate site-specific, country-specific, or entity-specific service agreements. These are preferably agreements entered into under a global master agreement. Separate agreements for business process transformation, development, and ongoing managed services. 2
3 Separate agreements documenting the terms applicable to a joint venture/strategic alliance and the terms applicable to ongoing human resource services. What is the interrelationship between these agreements if separate (e.g., cross-termination, payment)? Factors that may affect the agreement structure include: Scope of services: Will Vendor be providing any business process transformation or development services? Geographic scope: Single country versus international agreement? Scope of services at specific sites: Will all Customer sites receive the same services or will each Customer site receive different services? Types of entities receiving/delivering the services: Is the contracting entity for each of the parties able to bind the entities that will receive/deliver the services, or must each of the recipient/delivering entities agree to be bound by the master agreement? Cost allocation: Are there any cost allocation requirements internal to customer that would drive separate site/entity agreements? Taxes: Are there any tax requirements that would drive separate service agreements (e.g., local billing)? 2. Contracting Party Who will sign the agreement on behalf of Customer? On behalf of Vendor? If there is a master agreement with separate service agreements, will the same party that signs the master agreement sign the services agreements? 3. Entities Receiving Services from Vendor Determine who will receive services from Vendor. Entities may include: Customer affiliates Joint ventures/alliances Contractors Suppliers Business partners Clients of Customer Will Customer have the option of adding/deleting entities over the term? How will mergers/acquisitions/divestitures be handled? What will Customer s and Vendor s ongoing obligations be? Note: This checklist is intended to illustrate the types of issues that may arise in connection with human resource outsourcing transactions. The issues identified in this checklist, while comprehensive, may not cover all of the issues relevant to a particular transaction. Issues will vary depending on the type of business process being outsourced and the scope of the outsourcing transaction. This checklist or any part thereof should only be used after consultation with your legal counsel, prior to entering into or negotiating any outsourcing transaction. 3
4 4. Entities Providing Services to Customer Determine which entity (or entities) will provide the services to Customer. Will there be any subcontracting/teaming relationships? For international deals, how will Vendor provide resources/services in each country? Will Vendor use affiliated entities or subcontractors? What are Customer s rights to approve/remove subcontractors? Which entity(ies) will have performance/indemnification obligations? 5. Term What is the commencement date of services? Will there be one commencement date for all sites? Will there be one commencement date for all services (e g., business process reengineering, development and ongoing human resource services)? How long is the term of the agreement? Will there be a pilot period? What are each party s renewal rights? What type of notice is required for renewal? 6. Scope of Services Determine the general scope of services to be provided by Vendor. For example: Payroll process Payroll financial services Governmental reporting Timekeeping solutions Customer service Benefits management/administration Executive compensation management HR systems development Training Learning services Job posting and placement Outplacement Employee relations Employee absence management Resource planning Strategic HR planning Employee data management Expatriate administration 4
5 Determine those human resource services that will be provided in house by Customer or to Customer by a third party. Describe in detail the human resource services (typically by service to be provided by Vendor). Define Customer s responsibilities with respect to the services to be provided by vendor (i.e., definition of requirements, strategic direction, approvals). Define existing and future requirements (e.g., capacity requirements, number of employees, business changes). Allocate managerial and financial responsibility. 7. Payment Services How will overpayments, underpayments, and duplicate payments be handled? How will third-party claims be handled? 8. Transition Plan How will the transition of services to Vendor be handled? Will there be any redundant/parallel environments? Determine the performance standards during transition. How long will the transition period be? 9. Methodologies Assess methodologies to be used by Vendor. Are the methodologies proprietary to Vendor or licensed from a third party? If licensed from a third party, are there any use restrictions? What are Customer s rights to use during the term and after expiration/termination? Will any of Customer s methodologies continue to be used during the term of the transaction? What are Vendor s use rights (e.g., use in connection with services to Customer only; use in connection with other customers)? How will Vendor transition Customer to Vendor s methodologies (if applicable)? How will the methodologies introduced by Vendor be integrated with Customer s existing and future methodologies (with respect to the applicable business function as well as other business areas, e.g., information systems)? Will Vendor be developing/providing any new methodologies? If so, how will ownership/use rights be allocated? How will new methodologies be rolled out (e.g., define time period, consequences for failure to meet deadlines, each party s responsibilities)? 5
6 10. Technology Assess technology to be used by Vendor. Is the technology proprietary to Vendor or licensed from a third party? If licensed from a third party, are there any use restrictions? What are Customer s rights to use during the term and after expiration/termination? Will any of Customer s technology continue to be used during the term of the transaction? What are Vendor s use rights (e.g., use in connection with services to Customer only; use in connection with other customers)? Will the environment be dedicated/shared? How will Vendor transition Customer to Vendor s technology (if applicable)? How will the technology introduced by Vendor be integrated with Customer s existing or future technology? Is Vendor technology compatible with technology used by Customer s information system group? Will Vendor be developing/providing any new technology? If so, how will ownership/use rights be allocated? How will new technology be rolled out (e.g., define time period, consequences for failure to meet deadlines, each party s responsibilities)? 11. Assets Will Vendor be purchasing any of Customer s assets (e.g., equipment, real estate)? If so, when will purchase be made (e.g., on date of signing)? How will assets be valued (e.g., book value, fair market value)? Is the transfer of assets necessary in conjunction with the transfer of employees in order to constitute an automatic transfer under the particular country s employment/redundancy laws? 12. Projects Identify any projects that Vendor will be responsible for implementing/managing as part of the transactional process. Will Vendor be responsible for any business process reengineering in connection with its provision of human resource services? If so, what are each party s responsibilities? What are the consequences if the reengineering is not successful or performed by deadlines specified? What is the interrelationship between the vendor s business process transformation responsibilities and the Vendor s human resource service responsibilities? Are they cross-terminable? Will Vendor be responsible for any new implementations? If so, what are each party s responsibilities? 6
7 What are the consequences if the reengineering is not successful or performed by deadlines specified? Which party will be responsible for purchase/license of third-party methodologies/technologies (if applicable)? 13. Integration How will the methodologies/technologies introduced by Vendor be integrated with other methodologies/technologies used by Customer? Have other Customer business areas been contacted for input (e.g., information systems, human resources)? 14. Transfer of Employees (see also Employee Transfer Checklist ) Determine whether any or all Customer employees will be offered employment by, or transitioned to, Vendor or a Vendor subcontractor. Identify group of retained employees. Review Customer s severance/redundancy policy, if any, to determine whether a transition to Vendor may invoke severance obligations. Are there any claims with respect to any of the transitioned employees? Compare Customer and Vendor benefits. Are any adjustments necessary? Does Vendor require any special screening of employees (e.g., drug testing)? Will Vendor require transitioned employees to sign an employment agreement? Develop an employee communication plan. Determine whether any stay bonuses/incentives are necessary. 15. Project Staff Identify management structure of Vendor as well as Customer in connection with the provision/ receipt of services. Are there any limitations/restrictions with respect to reassignment/replacement of key Vendor personnel? Are there any limitations/restrictions with respect to churning of employees? How will Customer complaints regarding Vendor personnel be handled? Are there any special clearances of Vendor personnel necessary? Are there any limitations/restrictions with respect to subcontractors? Are there any immigration/visa requirements? 7
8 16. Retained Assets Identify which assets Vendor will manage and, of those assets, which assets Vendor will have financial responsibility for. Identify which assets Customer will continue to manage and, of those assets, whether Vendor will have any financial responsibility. How will the parties act in the event it is not clear where a problem originates from (e.g., root cause analysis)? Agreements to be reviewed Identify any third-party agreements/relationships that may be impacted by the outsourcing, including: Employment agreements Consulting agreements Maintenance agreements Subcontracting relationships Other service agreements Methodology/technology licenses Equipment/asset leases Real estate leases/subleases Are there any restrictions with respect to third-party management/access or assignment to a third party? What are the terms relating to termination/renewal? What are the pricing terms and will they be impacted by the transaction? Develop a strategy for notifying third parties, if applicable. 17. Third-Party Consents Are any third-party consents necessary in connection with the commencement of the transaction? If so, which party is responsible for obtaining such consents and how will financial responsibility be allocated? How will third-party consents be obtained upon the expiration/ termination of the transaction (in order to transition agreements/assets back to Customer or Customer s designee)? How will financial responsibility be allocated? 18. Performance Standards Identify those services that will have performance standards (e.g., paycheck delivery, customer service). How will Vendor s performance be measured? Will existing performance standards be used, or will performance standards be established on a going-forward basis? 8
9 Identify any permitted downtime and testing. How will failures to meet performance standards be handled (e.g., liquidated damages or termination)? Will there be any procedures for assessing/determining causes of failures to meet performance standards (e.g., root cause analysis)? What performance standards will apply during transition/implementation? 19. Customer Satisfaction Will Vendor be responsible for any type of customer satisfaction reporting? Determine pool of employees surveyed (e g., management, end users). How will the results of such surveys be used (e.g., as basis for performance standard)? 20. Benchmarking Determine whether the agreement will include any benchmarking procedures (e.g., benchmarking of services or prices). Develop benchmarking procedures (e.g., scope of benchmark, group against which services/prices will be benchmarked). How will benchmarking results be reviewed and how will changes, if applicable, be implemented? 21. Compliance Issues Identify any compliance issues arising from law, rule or regulation. Add data protection provisions, including business associate agreements. Determine which party is responsible for ensuring compliance. Allocate costs of compliance due to changes in laws, rules, or regulations after commencement. Identify any license/permits required to be obtained by Customer and/or Vendor. Consult with legal, regulatory, tax and audit departments. 22. Customer Responsibilities Identify Customer s responsibilities (e.g., provision of supplies, computers, parking). Will Customer be providing any space/facilities to house Vendor s employees? What are the terms of Vendor s use (e.g., sublease)? 9
10 Is Customer retaining staff necessary to perform the retained responsibilities (e.g., management, definition of requirements, approvals)? 23. Service Locations Where will Vendor be providing the services from? If such locations are not Customer locations, are there any restrictions on where Vendor may provide services from? Are there any rights of Customer to require Vendor to relocate a service location (for tax, security, or other reasons)? Will the service locations be dedicated to Customer or shared facilities? Describe physical security requirements. Are uniforms or other identification required? Does Customer or Vendor have specific codes of conduct? How will breaches of security be handled? Are there any environmental issues? 24. Management Procedures Will the parties develop management procedures to be used in connection with the provision of the services? How will change control be handled? Identify the performance and other reports that Customer currently generates or receives with respect to the services being outsourced. Identify those reports that Customer wishes to receive from Vendor. Establish deadlines for each report. 25. Data Discuss procedures for handling Customer data. Identify any laws/regulations pertaining to data privacy. What are Vendor s access rights? Is employee consent/notice required? How will errors in Customer data be handled? Describe data security requirements at service locations. How will breaches of security be handled? 10
11 26. Proprietary Rights Establish Vendor s right to use during the term and after expiration/ termination of the agreement Customer proprietary methodologies and technology. Establish Vendor s right to use during the term and after expiration/ termination of the agreement methodologies and technology licensed by Customer from third parties and used in connection with the provision of the services. Establish Customer s right to use during the term and after expiration/termination of the agreement Vendor s proprietary methodologies and technology. Establish Customer s right to use during the term and after expiration/termination of the agreement methodologies and technology licensed by Vendor from third parties and used in connection with the provision of the services. Establish each party s ownership/use rights with respect to work product developed or acquired as part of or in connection with the provision of the services, including: Deliverables Data Scripts Knowledge bases Work product Modification and enhancements to preexisting intellectual property Establish any restrictions governing the use of confidential information. Establish any restrictions governing the use of mentally retained information. Discuss whether noncompetition provisions are appropriate. 27. Audit What are Customer s rights to audit the services and the service locations? How often may Customer exercise any such audit rights? How will the results of any such audit be dealt with? 28. Fees Invoicing Determine the applicable fee structure. How will fees be paid (e.g., in what currency, in what manner, and according to what schedule)? How, when, and to what Customer entity(ies) will invoices be issued? Determine the degree of detail to be included on invoices. Customer should assess actual cost savings, if any. Such analysis should include any new taxes, employee transfer costs, and other expenses resulting from the outsourcing. Other fee provisions: 11
12 For international deals, is there any currency risk? How will disputed fees/credits be handled? What are the parties obligations to perform in the event of a dispute? How will changes in business volumes be handled? 29. Additional Services How will the provision of additional services be handled? Will Vendor be required to submit a bid? Will there be any rights of first refusal granted to Vendor? 30. Insurance Specify Vendor s insurance requirements, e.g.: Errors and omissions Liability Worker s compensation Umbrella Specify any specific bonding requirements. 31. Termination Consider early termination rights, e.g.: Termination for convenience in whole Partial termination for convenience Termination upon change of control of Vendor Termination upon change of control of Customer Termination for breach Termination for nonpayment Termination for failure to provide critical services Termination for failure to meet the performance standards Termination for substantial changes in business Termination upon the occurrence of a regulatory event Cross-termination with other agreements Determine whether and in what instances termination fees are applicable. If so, establish formula for determining applicable termination fees. 12
13 32. Exit Rights Determine each party s ongoing rights after expiration/termination with respect to proprietary and third-party methodologies, technology, equipment, facilities, subcontracting arrangements, and third-party service agreements. Determine which party will be responsible for transfer/assignment fees imposed by third parties. If Customer has right to purchase certain Vendor assets used to provide the services, how will the purchase price be determined? 33. Termination Assistance Determine the types of assistance Vendor and/or its subcontractors will provide Customer upon expiration/termination. Determine duration of Vendor s termination assistance obligations. How will termination assistance be paid for (e.g., fee schedule, time schedule for payment)? 34. Liability Provisions Assess liability exposure, particularly with respect to: Overpayment Underpayment Duplicate payments Third-party claims Incorrect payment of claims Determine any liquidated damages to be imposed upon Vendor (e.g., for failure to meet performance standards, for failure to meet implementation schedules). What are each party s indemnification obligations (e.g., for claims of infringement, employee claims)? Determine the representations and warranties to be made by each party. 35. Dispute Resolution How will disputes be handled? Will the agreement include an escalation procedure? Will unresolved disputes be handled through arbitration or litigation? 13
14 36. Business Recovery What are Vendor s business recovery responsibilities? What are Customer s existing business recovery plan? Will Customer s plans be terminated? Specify response times for delivery of business recovery services. Describe escalation procedures. 37. Assignment Specify each party s right to assign its rights/obligations under the agreement in whole or in part. Will there be any special assignment rights in the event of a merger / acquisition / divestiture? May either party assign to an affiliate / related entity? 38. Solicitation of Employees Will there be any limitations/restrictions on Customer s or Vendor s right to solicit and/or hire the other party s employees? When will such limitations/restrictions apply (e.g., during the term, after expiration/termination)? Will there be any exceptions for blind solicitations (e.g., newspaper advertisements)? 39. Miscellaneous Provisions Notices: How will notices be given (e.g., by hand, by facsimile)? To whom (e.g., to business manager and/or counsel)? Publicity: Limitations/restrictions on each party s ability to make public statements regarding the other party and/or the transaction. Governing Law: Determine which state/country law will govern the transaction (or if international transaction with multiple documents, determine which law will govern each part of the transaction). Venue: Will there be a requirement that any action be brought in a particular venue? Import/Export: Provide any limitations/restrictions on the export/ import of data and/or technology. 14
15 Interpretation of Documents: How will the transaction documents be interpreted in the event of a dispute (e.g., the main agreement will take precedence over the exhibits/schedules, change orders will take precedence over earlier dated documents)? Counterparts: Specify whether the various transaction documents may be executed in counterparts. Relationship of the Parties: Specify that Vendor is an independent contractor to Customer and that the provision of services does not constitute any type of partnership or joint venture (unless that is expressly the intent). Severability: Specify that if any provision is held to be invalid, the remaining provisions shall remain in full force and effect. Waivers: Specify that any delay or omission does not constitute a waiver of rights and that any waiver should not be construed to be a waiver of a subsequent breach/covenant. Entire Agreement: Specify that the transaction documents constitute the entire agreement between the parties. Amendments: Specify how the transaction documents may be amended (e.g., by writing signed by both parties). Survival: Specify which provisions of the agreement will survive termination and/or expiration of the agreement. Third Party Beneficiaries: Expressly state that there will not be any third-party beneficiaries under the transaction documents or, if there will be third-party beneficiaries, identify such beneficiaries. Covenant of Further Assurances: Expressly state that each party will execute any documents or perform any actions necessary to effectuate the purposes of the agreement. 15
16 Outsourcing Brokers v. 1.1/ 12 / 2014 In association with Member of National Outsourcing Association Copyright 2007 QUORUM CAPITAL and/or its affiliates. All rights reserved. Published in the EU. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. QUORUM CAPITAL, QC are registered trademarks of QUORUM CAPITAL. Other names may be trademarks of their respective owners. Vantage Point PO 360 and Creating Excel Mindsets are trademarks or registered trademarks of MONITOR Nexus Group. V3-14 QRM Diligence Pack
ii. sold, licensed, transferred or assigned to no other party for a period of thirty (30) days;
Tymax Media Vendor Operating Agreement Tymax Media Vendor Operating Agreement (the "Agreement") is made and entered into by and between Tymax Media ("Tymax Media," us or "we"), and you, ("you" or "Vendor")
More informationSOFTWARE LICENSE AGREEMENT
SOFTWARE LICENSE AGREEMENT This Software License Agreement (the "Agreement") is made as of the day of, 2015 ( Effective Date ), by and between ("Company"), located at and ("Subscriber"), located at. Both
More informationCONSULTING SERVICES AGREEMENT
CONSULTING SERVICES AGREEMENT THIS AGREEMENT ("Agreement") is entered into on / /, between SCWOA ("Consultant"), a CA corporation with its principal place of business located at PO Box 1195, Pacifica,
More informationPayroll Services Agreement
Payroll Services Agreement THIS PAYROLL SERVICES AGREEMENT (the Agreement ) is made and entered into this day of, 20, by and between Susan Arnoldussen, of Accounting Unlimited, LLC (the Payroll Service
More informationPLANTTOGETHER REFERRAL PARTNER AGREEMENT. Updated: January 1, 2015
PLANTTOGETHER REFERRAL PARTNER AGREEMENT Updated: January 1, 2015 Welcome to PlanetTogether s online referral program (the Referral Program ) provided by PlanetTogether, Inc. a California corporation with
More informationWeb Site Development Agreement
Web Site Development Agreement 1. Parties; Effective Date. This Web Site Development Agreement ( Agreement ) is between Plug-N-Run, its affiliates, (including but not limited to USA Financial, USA Financial
More informationSAMPLE RETURN POLICY
DISCLAIMER The sample documents below are provided for general information purposes only. Your use of any of these sample documents is at your own risk, and you should not use any of these sample documents
More information1.1 Authorized User means an employee of Customer who has been issued a User ID in accordance with Section 3.2(a).
RealPrence Cloud Video Meeting Services POLYCOM, INC., VIDEO-AS-A-SERVICE TERMS OF SERVICE This Video-as-a-Service Terms of Service (the Agreement ) govern the access to and use of the VaaS by each person
More informationMCC TERMS AND CONITIONS
MCC TERMS AND CONITIONS Welcome to MNCred.org, which is owned by Minnesota Credentialing Collaborative, LLC ( we, us or MCC ) a joint effort of the Minnesota Council of Health Plans (MCHP), Minnesota Hospital
More informationLTC ELITE, LLC MEMBERSHIP AGREEMENT
LTC ELITE, LLC MEMBERSHIP AGREEMENT This Membership Agreement (this Agreement ) is made and entered into effective, (the Effective Date ), by and between LTC Elite, LLC, a Texas limited liability company
More informationHow To Pay A Contract With Neustar
Neustar Referral Partnership Agreement This NEUSTAR REFERRAL AFFILIATE PARTNERSHIP AGREEMENT ( Agreement ) is made and entered into between Neustar, Inc. a Delaware Corporation, located at 46000 Center
More informationINDEPENDENT CONTRACTOR SUPPLIER AGREEMENT. and include your affiliates. We, us, our, and ours refer to ConSol Partners, LLC. Client refers to.
Parties You, your, and yours refer to INDEPENDENT CONTRACTOR SUPPLIER AGREEMENT and include your affiliates. We, us, our, and ours refer to ConSol Partners, LLC. Client refers to. Services Provided We
More informationBENCHMARK MEDICAL LLC, BUSINESS ASSOCIATE AGREEMENT
BENCHMARK MEDICAL LLC, BUSINESS ASSOCIATE AGREEMENT This BUSINESS ASSOCIATE AGREEMENT ( Agreement ) dated as of the signature below, (the Effective Date ), is entered into by and between the signing organization
More informationPURCHASE ORDER TERMS AND CONDITIONS
PURCHASE ORDER TERMS AND CONDITIONS 1. DEFINITIONS: In these Terms and Conditions and all documents related to the Purchase Order: Purchaser means the entity issuing the Purchase Order as identified on
More informationPointCentral Subscription Agreement v.9.2
PointCentral Subscription Agreement v.9.2 READ THIS SUBSCRIPTION AGREEMENT ( AGREEMENT ) CAREFULLY BEFORE INSTALLING THIS SOFTWARE. THIS AGREEMENT, BETWEEN CALYX TECHNOLOGY, INC., DBA CALYX SOFTWARE (
More informationSERVICE TERMS AND CONDITIONS
SERVICE TERMS AND CONDITIONS Last Updated: April 19th, 2016 These Service Terms and Conditions ( Terms ) are a legal agreement between you ( Customer or you ) and Planday, Inc., a Delaware corporation
More informationIf a Client and a Freelancer enter an independent contractor relationship, then this Freelancer Agreement ( Freelancer Agreement ) will apply.
Freelancer Agreement If a Client and a Freelancer enter an independent contractor relationship, then this Freelancer Agreement ( Freelancer Agreement ) will apply. This Agreement is effective as of March
More informationTHOMSON REUTERS (TAX & ACCOUNTING) INC. FOREIGN NATIONAL INFORMATION SYSTEM TERMS OF USE
THOMSON REUTERS (TAX & ACCOUNTING) INC. FOREIGN NATIONAL INFORMATION SYSTEM TERMS OF USE 1. License and Permitted Use The Foreign National Information System (FNIS) is licensed, not sold. Subject to the
More informationWEBSITE DEVELOPMENT STANDARD TERMS AND CONDITIONS
WEBSITE DEVELOPMENT STANDARD TERMS AND CONDITIONS A. Client commitment: Client agrees to allocate time and process information, as needed, during the duration of the project. Client agrees to review the
More informationSYMPHONY LEARNING LICENSE AND REMOTE HOSTED SERVICES AGREEMENT
SYMPHONY LEARNING LICENSE AND REMOTE HOSTED SERVICES AGREEMENT PLEASE READ THIS LICENSE AND REMOTE HOSTED SERVICES AGREEMENT CAREFULLY BEFORE USING THIS WEB SITE BY CHOOSING THE ACCEPT BUTTON YOU ARE (1)
More informationMaster Software Purchase Agreement
Master Software Purchase Agreement This Master Software Purchase Agreement ( Agreement ) is entered into as of Wednesday, March 12, 2014 (the Effective Date ) by and between with principal offices at (
More informationServices Agreement between Client and Provider
Services Agreement between Client and Provider This Services Agreement is part of the Member Contract between Client and Provider, effective upon Client s award and Provider s acceptance of a Job on the
More informationAdvanced AMC, Inc. Appraiser Services Agreement (Independent Contractor Agreement)
Advanced AMC, Inc.. Appraiser Services Agreement (Independent Contractor Agreement) This Appraiser Services Agreement ( Agreement ) shall be effective as of the Effective Date by and between Advanced AMC,
More informationGENERAL TERMS. 1.1 Hardware refers to the computer equipment, including components, options and spare parts.
YOU AGREE THAT BY PLACING AN ORDER THROUGH AN ORDERING DOCUMENT THAT INCORPORATES THESE GENERAL TERMS (THE ORDERING DOCUMENT ) YOU AGREE TO FOLLOW AND BE BOUND BY THE TERMS AND CONDITIONS OF THE ORDERING
More informationACL Training and Consulting Services Terms
ACL Training and Consulting Services Terms These ACL Training and Consulting Services Terms (the Services Terms ) apply to the training courses and/or consulting services provided by ACL Services Ltd.
More informationEntee Global Services General Terms and Conditions
Entee Global Services General Terms and Conditions These General Terms & Conditions and any information relating to the Service provided by Entee Global Services forms the Agreement between Us. By accepting
More informationTHE UNIVERSITY OF UTAH INDEPENDENT CONTRACTOR SERVICES AGREEMENT INSTRUCTIONS
THE UNIVERSITY OF UTAH INDEPENDENT CONTRACTOR SERVICES AGREEMENT INSTRUCTIONS Contracting for Independent Contractor services with the University of Utah may require completion of the following: Employee/Independent
More informationELKHART COUNTY BOARD OF REALTORS AND MULTIPLE LISTING SERVICE OF ELKHART COUNTY INC. VIRTUAL OFFICE WEBSITE (VOW) LICENSE AGREEMENT
ELKHART COUNTY BOARD OF REALTORS AND MULTIPLE LISTING SERVICE OF ELKHART COUNTY INC. VIRTUAL OFFICE WEBSITE (VOW) LICENSE AGREEMENT This License Agreement (the Agreement) is made and entered into between
More informationThese TERMS AND CONDICTIONS (this Agreement ) are agreed to between InfluencersAtWork,
TERMS AND CONDITIONS INFLUENCERS AT WORK These TERMS AND CONDICTIONS (this Agreement ) are agreed to between InfluencersAtWork, Ltd. ( InfluencerAtWork ) and you, or if you represent a company or other
More informationENROLLMENT AGREEMENT FOR QUALIANCE
ENROLLMENT AGREEMENT FOR QUALIANCE PLEASE READ THE TERMS OF THIS ENROLLMENT AGREEMENT (THIS AGREEMENT ) CAREFULLY BEFORE SUBMITTING YOUR SUBSCRIPTION ORDER THIS AGREEMENT GOVERNS ACCESS TO AND USE BY THE
More informationINVESTOR NETWORKING SERVICE AGREEMENT
INVESTOR NETWORKING SERVICE AGREEMENT THIS INVESTOR NETWORKING SERVICE AGREEMENT (this Agreement ) dated as of, 201 shall govern participation in the service provided by Delaware Trust Company, a Delaware
More informationCOLOCATION AGREEMENT. 1. Term and Payment for Services
COLOCATION AGREEMENT This Colocation Agreement ( Agreement ) governs your purchase and use of all colocation and related services (the Services ), as described in the Order Form, that you order and Oracast,
More informationCONTENT LICENSE & PHOTOGRAPER REPRENTATION AGREEMENT
CONTENT LICENSE & PHOTOGRAPER REPRENTATION AGREEMENT This is a fairly lengthy document, and it contains many important provisions that affect your rights and obligations. By accepting this agreement, you
More informationReal Estate Salesman Agreement (Independent Contractor)
Real Estate Salesman Agreement (Independent Contractor) This Packet Includes: 1. General Information 2. Instructions and Checklist 3. Real Estate Salesman Agreement (Independent Contractor ) 1 General
More informationSTANDING CLOUD, INC. ( SC ) TERMS OF SERVICE
STANDING CLOUD, INC. ( SC ) TERMS OF SERVICE These Terms of Service ( Terms ) govern your use of Standing Cloud s online deployment platform for application software (the Services ). By using the Services,
More informationBUSINESS ASSOCIATE AGREEMENT
BUSINESS ASSOCIATE AGREEMENT This Business Associate Agreement (the Agreement ), is made effective as of the sign up date on the login information page of the CarePICS.com website, by and between CarePICS,
More informationCOMPUTER SOFTWARE AS A SERVICE LICENSE AGREEMENT
COMPUTER SOFTWARE AS A SERVICE LICENSE AGREEMENT This Agreement is binding on the individual and the company, or other organization or entity, on whose behalf such individual accepts this Agreement, that
More informationORACLE LINUX AND ORACLE VM SERVICES AGREEMENT
ORACLE LINUX AND ORACLE VM SERVICES AGREEMENT A. Agreement Definitions You and your refers to the individual or entity that has executed this agreement ( agreement ) and ordered services from Oracle Finland
More informationMaster Service Agreement
This Master Services Agreement ( MSA ) is entered into by Rack Alley Inc., a Wyoming corporation, and its affiliates ( Company ), and the below-signed customer ( Customer ) on the date Customer signs the
More information4.1 The property and any copyright or other intellectual property rights in any Input Material shall belong to the Subscriber.
1 Interpretation 1.1 In these Conditions: THE SERVICE PROVIDER means Cutec Remote Backup Terms and Conditions THE SERVICE PROVIDER S STANDARD CHARGES means the charges shown in the Order Sheet or other
More informationColumbia University Service Provider Agreement
Columbia University Agreement Agreement ( Agreement ) dated as of, 20 (the Effective Date ) between The Trustees of Columbia University in the City of New York ( Columbia ) and ( Service Provider ). 1.
More informationStatement of Work. for. Online Event Registration Product Deployment for Salesforce Implementation. for. Open Web Application Security Project (OWASP)
Statement of Work for Online Event Registration Product Deployment for Salesforce Implementation for Open Web Application Security Project (OWASP) July 9, 2010 TABLE OF CONTENTS INTRODUCTION... 3 SCOPE...
More informationRBI ASSET MANAGEMENT STANDARD CONDITIONS OF BUSINESS
RBI Asset Management (Pty) Ltd P O Box 7192 Halfway House 1685 Tel: 011 805 7933 Fax: (086) 675-9194 E-mail: geoff@rbi.co.za RBI ASSET MANAGEMENT STANDARD CONDITIONS OF BUSINESS 1. DEFINITIONS These Conditions,
More informationGitLab.com Terms GITLAB.COM TERMS
GitLab.com Terms The following terms and conditions govern all use of the Gitlab.com website (the Website ) owned by GitLab B.V. and all content, services and support packages. The Website is offered subject
More informationSOFTWARE LICENSE AGREEMENT (Web Version October 18, 2002)
SOFTWARE LICENSE AGREEMENT (Web Version October 18, 2002) Whenever LICENSEE licenses software products ( Program(s) as further defined herein), a License Form shall be executed which shall refer to this
More informationEXHIBIT A SOFTWARE LICENSE TERMS AND CONDITIONS
EXHIBIT A SOFTWARE LICENSE TERMS AND CONDITIONS These Software License Terms and Conditions ( Terms and Conditions ) govern the grant of a software license by ( Licensor ), a component of the University
More informationCUSTOMER LIST PURCHASE AGREEMENT BY AND BETWEEN RICHARD PENNER SELLER. and S&W SEED COMPANY BUYER
EXHIBIT 10.1 CUSTOMER LIST PURCHASE AGREEMENT BY AND BETWEEN RICHARD PENNER as SELLER and S&W SEED COMPANY as BUYER CUSTOMER LIST PURCHASE AGREEMENT THIS CUSTOMER LIST PURCHASE AGREEMENT ( Agreement )
More informationDOMAIN NAME REGISTRATION ALLOCATION AGREEMENT FOR [DOMAIN NAME]
DOMAIN NAME REGISTRATION ALLOCATION AGREEMENT FOR [DOMAIN NAME] This Domain Name Registration Allocation Agreement (the Agreement ) is made as of, (the Effective Date ) by and between domen d.o.o., a Montenegrin
More informationPaychex Accounting Online Terms of Use
Paychex Accounting Online Terms of Use Paychex recommends that Client read the Terms of Use prior to using the Paychex Accounting Online Software ( Software ). If Client does not accept and agree with
More informationTEXTURA AUSTRALASIA PTY LTD ACN 160 777 088 ( Textura ) CONSTRUCTION PAYMENT MANAGEMENT SYSTEM TERMS AND CONDITIONS OF USE
TEXTURA AUSTRALASIA PTY LTD ACN 160 777 088 ( Textura ) CONSTRUCTION PAYMENT MANAGEMENT SYSTEM TERMS AND CONDITIONS OF USE Welcome to the Textura Construction Payment Management ( CPM ) System. By clicking
More informationCovered California. Terms and Conditions of Use
Terms and Conditions of Use Contents: Purpose Of This Agreement Privacy Policy Modification Of This Agreement Permission To Act On Your Behalf How We Identify You Registration Additional Terms For Products
More informationHow To Use Etechglobal Online Store
5204 S. Sand Cherry Circle, Sioux Falls SD 57108 www.etechglobal.com Phone: (605) 339-4529 Merchant Service and Licensing Agreement AGREEMENT The EtechGlobal Online Store service ("EtechGlobal Online Store"
More informationIf you are in full agreement with the document, kindly return the signature page at the end of the documents
Introducing Broker Agreement If you are in full agreement with the document, kindly return the signature page at the end of the documents Brokersclub Limited is a limited liability company registered in
More informationThis Agreement was last updated on November 21, 2015. It is effective between You and Us as of the date of You accepting this Agreement.
SOFTWARE AS A SERVICE (SaaS) AGREEMENT This Software as a Service Agreement ( SaaS Agreement ) is by and between Advantiv Solutions LLC ( Advantiv ) and You, as defined in Your SaaS Subscription Order
More informationRisk Management of Outsourced Technology Services. November 28, 2000
Risk Management of Outsourced Technology Services November 28, 2000 Purpose and Background This statement focuses on the risk management process of identifying, measuring, monitoring, and controlling the
More informationELLIPTICS, LTD. TERMS OF SERVICE. For Elliptics branded products: Webcrossing Core, Webcrossing Community, Webcrossing Neighbors 1.
ELLIPTICS, LTD. TERMS OF SERVICE For Elliptics branded products: Webcrossing Core, Webcrossing Community, Webcrossing Neighbors By using Elliptics products, software, services and hosted websites (referred
More informationWEB SITE DEVELOPMENT AGREEMENT. This WEB SITE DEVELOPMENT AGREEMENT ("Agreement") is an agreement between 3WDirect
WEB SITE DEVELOPMENT AGREEMENT This WEB SITE DEVELOPMENT AGREEMENT ("Agreement") is an agreement between 3WDirect ("Company") and the party set forth in the related order form ("Customer" or "you") incorporated
More informationVIRTUAL OFFICE WEBSITE LICENSE AGREEMENT
Florida Keys Multiple Listing Service, Inc. VIRTUAL OFFICE WEBSITE LICENSE AGREEMENT Florida Keys MLS, Inc. 92410 Overseas Hwy, Ste. 11 Tavernier FL 33070 305-852-92940 305-852-0716 (fax) www.flexmls.com
More informationGENERAL TERMS AND CONDITIONS FOR SAP CLOUD SERVICES ( GTC )
GENERAL TERMS AND CONDITIONS FOR SAP CLOUD SERVICES ( GTC ) 1. DEFINITIONS Commonly used capitalized terms are defined in the Glossary at the end of the document. 2. USAGE RIGHTS AND RESTRICTIONS 2.1 Grant
More informationRECITALS. WHEREAS, VENDOR is a company and a provider of technology services for business, government and education;
ATTACHMENT 9 AGREEMENT FOR CONSULTING SERVICES BETWEEN AND THE CLEVELAND PUBLIC LIBRARY This Agreement is made and entered by and between with a principal place of business at and the BOARD OF TRUSTEES
More informationSMARSH WEBSITE & HOSTING REPRESENTATIVE TERMS & CONDITIONS
SMARSH WEBSITE & HOSTING REPRESENTATIVE TERMS & CONDITIONS This Webhosting & Services Terms and Conditions ( Terms ) are effective as of the date of execution of the Order Form, as defined in Section 1,
More informationNPSA GENERAL PROVISIONS
NPSA GENERAL PROVISIONS 1. Independent Contractor. A. It is understood and agreed that CONTRACTOR (including CONTRACTOR s employees) is an independent contractor and that no relationship of employer-employee
More informationTerms and Conditions for Tax Services
Terms and Conditions for Tax Services In the course of delivering services relating to tax return preparation, tax advisory, and assistance in tax controversy matters, Brady, Martz & Associates, P.C. (we
More informationEND USER LICENSE AGREEMENT ( EULA )
END USER LICENSE AGREEMENT ( EULA ) PLEASE READ CAREFULLY THIS EULA IS A LEGAL AGREEMENT BETWEEN YOU, EITHER AS AN INDIVIDUAL, COMPANY OR OTHER LEGAL ENTITY (IN ANY CAPACITY REFERRED TO HEREIN AS END USER,
More informationTerms of Use Gateway Clipper Website
Terms of Use Gateway Clipper Website General Information Regarding These Terms of Use Master terms: Unless otherwise noted on a particular site or service, these master terms of use ( Master Terms ) apply
More informationSoftware Hosting and End-User License Subscription Agreement
Software Hosting and End-User License Subscription Agreement (Last Updated October 31, 2015) IMPORTANT! The Contrail software (the "SOFTWARE") that you seek to use was developed by OneRain Incorporated
More informationTERMS AND CONDITIONS
TERMS AND CONDITIONS These Terms and Conditions are applicable to the use of this website (the Website ), regardless of how You accessed it. You or any derivation thereof, as used herein refers to a user
More informationBNSync User License Agreement
BNSync User License Agreement This Agreement ("Agreement") contains the complete terms and conditions that apply to your installation and use of BNSync, a proprietary software product that is owned and
More informationPTS Coaching ADHD Parent Coach Training Agreement
PTS Coaching ADHD Parent Coach Training Agreement PTS Coaching, LLC ( PTS Coaching ) provides training, education, coaching and support for parents, students, and professionals to support individuals in
More informationApp Terms and Conditions!
1. INTRODUCTION App Terms and Conditions Thank you for purchasing the App or Apps herein now referred to collectively or individually as (the App ). The App is published by or on behalf of Complexus (Pty)
More informationAPP SOFTWARE LICENSE AGREEMENT
APP SOFTWARE LICENSE AGREEMENT This App Software License Agreement (the Agreement ) is made by and between AvePoint, Inc., a Delaware company, with offices at Harborside Financial Center, Plaza 10, 3 Second
More informationJOHN DEERE DIFFERENTIAL CORRECTION SOFTWARE LICENSE AGREEMENT
JOHN DEERE DIFFERENTIAL CORRECTION SOFTWARE LICENSE AGREEMENT IMPORTANT -- READ CAREFULLY. THIS IS A LEGAL CONTRACT BETWEEN YOU AND JOHN DEERE SHARED SERVICES, INC., A CORPORATION HAVING A PRINCIPAL ADDRESS
More informationWeb Hosting, Virtual Private Server, Dedicated Server, and Other Internet Related Service Agreement
Web Hosting, Virtual Private Server, Dedicated Server, and Other Internet Related Service Agreement This Web Hosting, Virtual Private Server, Dedicated Server and Other Internet Related Service Agreement
More informationKAWASAKI MOTORS CORP., U.S.A. WEBSITE LINKING AGREEMENT
KAWASAKI MOTORS CORP., U.S.A. WEBSITE LINKING AGREEMENT This WEBSITE LINKING AGREEMENT (this Agreement ) is made and entered into as of the date set forth on the signature page hereto (the Effective Date
More informationPROFESSIONAL/CONSULTING SERVICES AGREEMENT
This SERVICES AGREEMENT ( Agreement ) is entered into by and between the undersigned, ( Contractor ), (Social Security Number or Federal I.D. No.), located at and Texas Southern University ( TSU ), an
More informationTERMS OF BUSINESS AGREEMENT
TERMS OF BUSINESS AGREEMENT 2525 E Camelback Rd, Suite 800 As used in this Agreement, The Keating Group, Inc. (tkg) shall refer to any business unit or entity that may be affiliated through common ownership
More informationLetter of Intent for Acquisition Purchase of Stock of the Business for a Combination of Cash and Purchaser s Stock (Pro-Buyer Oriented)
Form: Letter of Intent for Acquisition Purchase of Stock of the Business for a Combination of Cash and Purchaser s Stock (Pro-Buyer Oriented) Description: This is a sample Letter of Intent for the acquisition
More informationMRMLS LISTING INFORMATION LICENSE AGREEMENT
MRMLS LISTING INFORMATION LICENSE AGREEMENT (MRMLS data feed to Affiliated VOW Partner) This Listing Information License Agreement (the Agreement ) is made and entered into by and between MULTI REGIONAL
More informationPurchase Order Terms and Conditions
Purchase Order Terms and Conditions "Avanade" means Avanade Asia Pte Ltd (Company Registration No.: 20005969E), a company incorporated in Singapore, having its offices at 238A Thomson Road, #25-01 Novena
More informationSPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS
SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS 1. IMPORTANT NOTICE PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (THE AGREEMENT ) CAREFULLY BEFORE PROCEEDING TO USE THE ENCLOSED
More informationTRIAL AGREEMENT FOR QUALIANCE
TRIAL AGREEMENT FOR QUALIANCE PLEASE READ THE TERMS OF THIS TRIAL AGREEMENT (THIS AGREEMENT ) CAREFULLY BEFORE SUBMITTING YOUR TRIAL REGISTRATION REQUEST THIS AGREEMENT GOVERNS ACCESS TO AND USE BY THE
More information175 TownPark Drive, Suite 400, Kennesaw, GA 30144 APPROVED UNDERWRITER AGREEMENT
175 TownPark Drive, Suite 400, Kennesaw, GA 30144 APPROVED UNDERWRITER AGREEMENT THIS APPROVED UNDERWRITER AGREEMENT (the Agreement ) is made and entered into as of this day of, 20, by and between, (the
More informationAttachment for Primary Support Provider Sublicensing
IBM Business Partner Agreement Attachment for Primary Support Provider Sublicensing This Attachment to the IBM Business Partner Agreement or IBM Business Partner Agreement for Software Value Plus, as applicable
More informationPartners in Care Welch Allyn Connex Software Development Kit License Agreement
This Software Development Kit End User ( Agreement ) is between Welch Allyn, Inc. ( Welch Allyn ) and the Customer identified in the purchase order ( Customer or You ), and it governs the Software Development
More informationTERMS OF USE. Last Updated: October 8, 2015
1666 K Street, N.W. Washington, DC 20006 Telephone: (202) 207-9100 Facsimile: (202) 862-8430 www.pcaobus.org TERMS OF USE Last Updated: October 8, 2015 This Terms of Use Agreement (this "Agreement") is
More informationAgreement for Advertisement Banner at www.eacg.eu and/or www.career-eu.info
Registered office: European Association of Career Guidance University of Cyprus, A.G. Leventis, Office 121, P.O.Box 20537, 1678 Nicosia, Cyprus T: + 357-22894288, F: + 357-22894483 career.eu@ucy.ac.cy,
More informationAGREEMENT BETWEEN USER AND DENTAL WARRANTY CORP
AGREEMENT BETWEEN USER AND DENTAL WARRANTY CORP The network of Web Sites (collectively, the "DWC Web Sites") operated by Dental Warranty Corp or its affiliates or subsidiaries ("DWC" or "Dental Warranty
More informationBUSINESS ASSOCIATE AGREEMENT
BUSINESS ASSOCIATE AGREEMENT This Business Associate Agreement (the "Agreement") is made and entered into this day of,, by and between Quicktate and idictate ("Business Associate") and ("Covered Entity").
More informationConsulting Terms. 1. Consulting Services
These Consulting Terms, together with a Work Order, and any terms which are incorporated by written reference in any of the foregoing (including written reference to information contained in a URL or policy)
More informationSecureWatch PLUS Service Description and Agreement
SecureWatch PLUS Service Description and Agreement This SecureWatch PLUS Service Description and Agreement ( Agreement ) is made effective as of the Effective Date (defined below) by and between Corero
More informationPAYROLL SERVICE AGREEMENT. On this day of, 2016, this PAYROLL SERVICE AGREEMENT. ( Agreement ) is entered into by and between ("EMPLOYER")
PAYROLL SERVICE AGREEMENT On this day of, 2016, this PAYROLL SERVICE AGREEMENT ( Agreement ) is entered into by and between ("EMPLOYER") and WE PAY Payroll Processing Company, 3 W. Olive Street, Suite
More informationExclusive Booking Agent Agreement
Exclusive Booking Agent Agreement This Packet Includes: 1. General Information 2. Instructions and Checklist 3. Exclusive Booking Agent Agreement Exclusive Booking Agent Agreement 1 General Information
More informationBANNER ADVERTISING ORDER
BANNER ADVERTISING ORDER WWW.KOCT.ORG Oceanside Community Service Television, Inc. (KOCT) will provide Advertiser (you or your company based on the information filled out in the Company Name field in the
More informationTerms of Service (Pay Per Click)
These Terms of Services apply to the Insertion Order (for Pay Per Click services) and comprise part of the Agreement ( Agreement ) between Bandwidth Interactive Company, d/b/a Local Management ( Local
More informationAgent Agreement WITNESSETH
PATRIOT NATIONAL UNDERWRITERS, INC. Agent Agreement THIS AGENT AGREEMENT (the Agreement ) is made and entered into by and between Patriot National Underwriters, Inc., a Texas corporation ( Patriot ), and
More informationGeneral Conditions for Professional Services
General Conditions for Professional Services 1. LEGAL STATUS The Contractor shall be considered as having the legal status of an independent contractor vis-à-vis UNDP. The Contractor's personnel and sub-contractors
More informationSedona Technologies Hosting Agreement
Sedona Technologies Hosting Agreement Welcome to Sedona Technologies' web hosting services. This Hosting Agreement governs your purchase and use, in any manner, of all web hosting services, including the
More informationMAGNAVIEW SOFTWARE SUPPORT & MAINTENANCE. TERMS & CONDITIONS September 3, 2015 version
MAGNAVIEW SOFTWARE SUPPORT & MAINTENANCE TERMS & CONDITIONS September 3, 2015 version DEFINITIONS Agreement means (i) these Software Support & Maintenance Terms & Conditions, (ii) any exhibits and amendments
More informationE-RATE CONSULTING AGREEMENT
E-RATE CONSULTING AGREEMENT This E-Rate Consulting Agreement is made and entered into on this _6th_ day of August 2012 between the Harrisburg School District (the District ) and Julie Tritt-Schell (the
More information