Eyes Re-Sourcing the Prize

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2 Re-Sourcing Strategic Planning helped us understand full dimensis of labor-force challenges Re-sourcing destroyed silos and cstructs an infrastructure built up absolute advantages of all of partners.

3 Re-Sourcing By enabling us to use our labor and or resources in industries and occupatis in which our productivity is highest we are helping to raise incomes and living standards in America.

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5 Leveraging Resources through partnerships State and local government agencies Community Stakeholders Greater Springfield Chamber of Commerce Dayt Development Coaliti Clark State Community College WorkPlus One-Stop Center

6 Workforce Development Objectives Explore employers employment needs Close skills gap Assess job requirements for current and future jobs Develop training curriculum for successful certificati programs Align hiring practices to certificati programs

7 Exploring Employer Needs Persal visit to Eau Claire, WI Review company s hiring process Collect job descriptis Assess job requirements and training needs Audit of classroom training

8 Keyboarding Computer skills Identify Skills Gap Cstructi knowledge Insurance knowledge (Property & Casualty) Call center knowledge Analytical skills Proven work ethic

9 Assessments Keyboard Test Basic Computer Skills Test Call Center Simulati Persality Test TABE Assessment

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11 Training Curriculum 8 weeks (day classes) 14 weeks (evening classes) Customer service Insurance terminology AIC 33 claims principles and practices Professial development (note taking, soft-skills, legalities, telephe etiquette) AIC 35 property loss adjusting Xactimate Water Restorati Technician

12 Align Training with Hiring 97% Training completi rate (38 out of 39) 100% Job placement $16.92 Average hourly wage 257.3% Average ROI for State of Ohio

13 Program Statistics Average Time UC Nine mths Average Cost of UC Benefits $14,913 Avg. cost of Public Assistance $1,980 Avg. cost of training $6,490 Avg. annual income Code Blue $35,855

14 Funding Resources WIA - Adult and Dislocated Formula Dollars American Recovery Act (Stimulus) Ohio Learning Accounts OJT/NEG grants Ohio Skills Bank (grant)

15 Align Hiring Practices to Certificatis Entered Training Completed Training Hired 0 Team 1 Team 2 Team 3 Team 4

16 We chose to expand in Springfield, Ohio in large part due to available workforce. Unfortunately, residents of Springfield were lacking specific insurance industry skills we require, Paul Gross, Code Blue

17 A ctinuing need exists to re-train manufacturing workers for service sector jobs in insurance industry. The good news is that our work with Code Blue and ors have yielded additial opportunities for growth in local employment, Geoff Steele, Assistant Director JFS Clark County

18 We commit to offering job interviews for all candidates who successfully complete training, Michael Greenwood, VP Assurant Speciality Property

19 Having a steady stream of individuals trained in customer service and insurance field would enable community to better serve Assurant, Springfield s largest employer, but also Code Blue, e of Springfield s fastest growing companies. The success in this area would allow for an available workforce in this growth area, enabling us to more easily attract new companies in insurance industry, David Zak, VP Ecomic Development, Greater Springfield Chamber

20 Ctact Informati Lisa Dunn, Program Manager, Public Initiatives Clark State Community College office Lehan Peters, Deputy Director Workforce Development Clark County Job and Family Services