Steady Growth Ahead for Hosted VoIP Solutions US IP Centrex/Hosted PBX Services

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1 Brochure More information from Steady Growth Ahead for Hosted VoIP Solutions US IP Centrex/Hosted PBX Services Description: The Centrex/Hosted IP market is primed for substantial growth over the next four years. The demand in the SME market, the recognized sweet spot for these hosted services, has been accelerating for some time and will continue to perform at a year-over-year growth rate of 90% through The main drivers for the service include cost savings, an enhanced feature set including mobility and integrated messaging options, ease of use, greater control, convergence, and system access via a Web portal. This VoIP technology platform takes advantage of integration and convergence, providing significant savings while helping the SME market to become more efficient and productive. We believe the market for this service will grow to $1,270 million by While growth has been steady to date, it lags significantly behind the dynamic growth we have seen with Broadband VoIP growth in the US. This is primarily due to two factors, the transitory nature of hosted VoIP solutions - providing business customers the opportunity to trial VoIP before committing to a full VoIP PBX solution, and secondly, the tepid marketing approach of the RBOCs in this market to date. This report found the following: - Enhanced feature sets, particularly forwarding service that allow users to always be found and unified messaging that allows control over and voic via a web portal, are beginning to drive demand. - A Fall 2005 survey of over 1000 randomly selected business telecom decision-makers indicated that upwards of 30% of medium and enterprise businesses have at least experimented with IP Centrex/Hosted PBX solutions. - The market is focused on customers with 10 to 300 end-users per location. The sweet spot is SME customers in the seat-per-location range. The report, Steady Growth Ahead for Hosted VoIP Solutions US IP Centrex/Hosted PBX Services covers the market for IP Centrex/Hosted PBX. It provides analysis of market drivers and challenges, and of opportunities in vertical and horizontal markets, along with available pricing options. It also includes a forecast through 2009 and profiles of leading solutions providers and service providers. Contents: - Executive Summary IP Centrex/Hosted PBX Defined - Overview Drivers for Business End-Users Cost Savings Mobility Convergence Ease-of-Use/Integrated Messaging Control of Communications Survivability/Disaster Recovery/Reliability Flexibility Ease-of-Management Challenges for Business End-UsersLack of Perceived Need Resources for Proper Integration of VoIP Drivers for Service Providers Extending Influence Beyond the Demarcation Point Out-of-Region Opportunities Customer Retention

2 Revenue Protection Challenges for Service Providers Focused Sales Effort Applications-Focused Sales Channel Addressing the Prevailing Mindset Addressing Customer Concerns LAN Qualification and Management Field Service Management Trends in the Changing Customer Base IMS Fixed Mobile Convergence Ability to Deliver Differentiated Solutions to the place - Target s Vertical s Real Estate Financial Services Medical Retail Transportation Manufacturing Horizontal s Distributed Organizations Seasonal Business Sales Professionals/Service Professionals Companies that Deploy Distributed Applications Pricing Price per Seat Broadband Connection Broadband Internet Access Installation Contracts VoIP Telephone Sets - Solutions Provider Profiles BroadSoft BroadWorks Network Architecture Softswitch Architecture Lucent Technologies NetCentrex Nortel Sylantro Tekelec - Leading Service Provider Profiles Covad Product Offerings PBXI Voice Service vpbx Voice Service

3 MCI Hosted Service Offering SIP Phones SIP Phone Adapters Gateways PingTone Communications Service Technology Application Servers Session Border Controllers CADIUS System Service Offerings SBC Service Offerings HIPCS Options - Other Service Providers Profiles AT&T M5 Product Offerings Qwest Communications XIPTEL Network Connection Product Offering - IP Centrex/Hosted PBX Covad M5 MCI PingTone SBC XIPTEL ICG - Share - Forecast Revenue - Conclusion

4 List of Tables - Table 1. Typical IP Centrex/Hosted PBX Features - Table 2. 3Q05 IP Centrex/Hosted PBX Share of Active - Table 3. US End of Year IP Centrex/Hosted PBX Table 4. US Net, New IP Centrex/Hosted PBX Table 5. IP Centrex/Hosted PBX Revenue Forecast List of Figures - Figure 1. US IP Centrex/Hosted PBX Service Revenues (in Millions) Figure 2. 3Q05 IP Centrex/Hosted PBX Share of Active - Figure 3. US End of Year IP Centrex/Hosted PBX Figure 4. US Net, New IP Centrex/Hosted PBX Figure 5. IP Centrex/Hosted PBX Revenue Forecast Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and s, Guinness Centre, Taylors Lane, Dublin 8, Ireland.

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