The EA process and an ITG process should be closely linked, and both efforts should leverage the work and results of the other.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The EA process and an ITG process should be closely linked, and both efforts should leverage the work and results of the other."

Transcription

1 Research Publication Date: 4 April 2008 ID Number: G Integrate EA and IT Governance s Betsy Burton, R. Scott Bittler, Cassio Dreyfuss In many organizations, we find that IT governance (ITG) initiatives and decisions are defined without a link or even knowledge of enterprise architecture (EA), and vice versa. Integrating these efforts will have a significant impact on driving more-consistent behaviors and decisions in line with the chosen strategic direction, thus increasing business value. Key Findings "Enterprise architecture" is the process of translating business vision and strategy into effective plans for enterprise change. "IT governance" is how the enterprise will direct and control resources to get there. They are two aspects, or instruments, of the enterprise's strategic plan and actions toward its business objectives. The EA process and an ITG process should be closely linked, and both efforts should leverage the work and results of the other. Ideally, ITG builds on a highly effective EA initiative. However, we find many organizations supporting EA and ITG at different levels of maturity. Recommendations If you have an effective EA initiative and an effective ITG initiative, the first critical step is to ensure that the common inputs and artifacts (such as business context, principles and models) between each of these efforts are aligned. If you have an effective EA initiative but don't have an effective ITG initiative, a best practice is to leverage EA practices (such as requirements, principles and models) to create the ITG model and ensure that your organization's EA and ITG efforts are focused on the same business-driven goals and objectives. If you have an effective ITG initiative but don't have an effective EA initiative, leverage your governance model to help develop the business case for an EA program to create more actionable, prescriptive content with which to direct the organization and use in governance. If your organization does not have an effective ITG initiative or an effective EA initiative, it is critical that you determine the level of investment and costs associated with supporting EA and ITG. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

2 TABLE OF CONTENTS Analysis EA and Governance Are Different, but Highly Related IT Governance Enterprise Architecture The Intersection Between EA and ITG Integrating EA and ITG Organizations With an Effective EA and an Effective ITG Organizations With an Effective EA and an Ineffective ITG Organizations With an Effective ITG and an Ineffective EA Organizations With an Ineffective ITG and an Ineffective EA Bottom Line... 6 Recommended Reading... 7 Publication Date: 4 April 2008/ID Number: G Page 2 of 7

3 ANALYSIS In many organizations, we find that IT governance initiatives and decisions are defined without a link or even knowledge of EA, and vice versa. IT management is working on IT governance and on partnering with people in the business on IT projects supported by a governance model. Meanwhile, enterprise architects are somewhat separately focused on EA processes and practices, and engaging business leaders to ensure that the evolving enterprise architecture reflects and supports the business strategies and goals (see "Myth Busting: What EA Is Not"). Defining an enterprise architecture and an IT governance model should be closely linked, and both efforts should leverage the other's work and results. In addition, both enterprise architecture and an IT governance model should be used in the definition of an IT strategy plan. However, a lack of business and IT leadership vision, political issues (for example, "stovepiped" organizations, ownership and control of "turf" issues, and communication challenges), lack of a commitment to EA and/or governance, and the inability to execute well on either EA or governance cause a schism between EA and governance teams. The result is: 1. Duplication of many of the common and base practices 2. Disjointed and incongruent decisions 3. Overly complex allocation of roles and responsibilities These issues, in turn, can have a huge impact on business effectiveness and competitiveness and the perception of the value of IT, and cause a drain on limited IT budgets and resources. So, how can EA and governance teams work together to support their respective efforts, and leverage each other's work? There are two key interrelated initiatives. The first key initiative in starting to integrate EA and governance efforts is to understand how advanced (or limited) the EA and governance initiatives are today and to identify strategic areas where they can work together. The second key initiative is to identify possibly conflicting roles, responsibilities, and reporting channels between EA and ITG. In this research, we look at four scenarios and outline specific best practices for how these teams can work together to help the organization work through this process. 1.0 EA and Governance Are Different, but Highly Related 1.1 IT Governance Although there is broad interest in "IT governance," we find that there is also a lack of a wellaccepted definition (see "CIOs Reveal Their Issues With IT Governance"). Gartner defines ITG as "the processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goals." ITG is created in support of an IT strategic plan and is composed of processes with the inputs, outputs, roles and responsibilities that are inherent in a process definition that enable organizations to make decisions on how to allocate and prioritize the IT resources and spending (see "A Primer for Strategic IT Plans"). One of the models we use to represent ITG is the Gartner IT Governance Demand/Supply Model (see "Defining IT Governance: The Gartner IT Governance Demand/Supply Model"). The model illustrates the role of an IT governance strategy relative to demand governance (for example, what should the IT organization work on?) and supply governance (for example, how does the IT organization do what it does?). Publication Date: 4 April 2008/ID Number: G Page 3 of 7

4 When most organizations focus on implementing effective ITG, several key elements must be agreed on and put in place. First, the business strategy and initiatives are used to drive the definition of principles and policies that align IT to business initiatives and objectives and guide the usage of IT in the organization. Second, the domains of IT governance must be identified (that is, areas of activity and responsibility subject to ITG). Third, management must have clear and agreed-on goals for ITG. Fourth, the business organization's structure and style must be clearly identified and defined, including who has the responsibility and accountability to make the appropriate decisions consistent with the agreed-on principles for each domain. 1.2 Enterprise Architecture Not unlike ITG, there are varied definitions and understandings of what enterprise architecture means and its impact on the organization. Gartner's definition of EA is that it is "the process of translating business vision and strategy into effective enterprise change by creating, communicating and improving the key principles and models that describe the enterprise's future state and enable its evolution" (see "Gartner Defines the Term 'Enterprise Architecture'"). A holistic enterprise architecture has a minimum of three viewpoints consisting of the business, information and technology viewpoints. They intersect into the fourth EA dimension the enterprise solution architecture. The goal of EA is to provide actionable, prescriptive guidance for business-initiative-level decision making (programs or projects) that is consistent with executing a transition plan toward a described, future-state architecture that aligns to the business strategy. EA is a form of strategic planning, but it is often not seen as being the "IT strategic plan." The IT strategic plan often addresses content beyond the EA, such as the list of planned project initiatives. So, EA and ITG are complementary efforts that must be coordinated and integrated but they are not the same. 1.3 The Intersection Between EA and ITG Both EA and ITG provide respective frameworks for supporting better and more effective decision making (such as proposing trade-offs, building agreement and resolving conflicting priorities). In addition, neither practice proposes to "boil the ocean" by dictating all details; this is left to the different practice areas (for example, security, compliance, project management and application management). The critical point is that there are several key overlapping intersection points that both EA and ITG are driven by, including business strategy, principles and models. In fact, in the Gartner definition of EA, we describe that enterprise architects compose holistic solutions that address the business challenges of the enterprise and drive the governance needed to implement them. In addition, part of the overall EA process includes a subprocess for the EA assurance process. This is, in essence, a governance process the IT aspect of which must be integrated with the broader IT governance process so as not to create confusion and to minimize process redundancy. The EA assurance process is essential to the success of EA, because without it, EA material can go unused and simply sit on a virtual shelf. 2.0 Integrating EA and ITG In the best-case scenario, IT managers should use the artifacts of EA (such as business context, principles and models) to develop a business-driven IT governance strategy. However, the challenge is that ITG and EA efforts are often developed in parallel and/or independent of each other. Furthermore, in informal client discussions, we tend to find that approximately 20% of most Global 1000 organizations have and utilize a well-defined enterprise architecture. Publication Date: 4 April 2008/ID Number: G Page 4 of 7

5 So, given that organizations may be in different places with respect to EA and ITG, how can they integrate and link the two efforts to the benefit of both practices? We offer guidance to enterprises in the four categories discussed previously. 2.1 Organizations With an Effective EA and an Effective ITG If the enterprise has an effective EA initiative and an effective ITG initiative, the first critical step is to ensure that the common inputs and artifacts between each of these efforts are aligned aligning EA and ITG artifact creation. The second critical step is to ensure that role assignment, responsibilities and reporting channels are aligned in the two initiatives. The enterprise should evaluate the efforts to ensure that the EA principles, common requirements vision (including business strategy and IT response), current state, future state, and business context are aligned. If these are not aligned, particularly the common requirements vision and principles, the organization risks a major divergence between the vision of the enterprise and the vision of the IT organization. The EA team should take the lead, but needs to work with the governance team to resolve these differences. The enterprise should leverage established EA models for the anchor model, the current state and future state, principles, and the business context as the basis for representing these common inputs and artifacts. If these common inputs, artifacts and people are aligned, the IT governance should use the wellestablished enterprise architecture to prioritize the supply-side and demand-side project and resources as part of the program and portfolio management process. Equally, the EA team should leverage the IT governance model when defining the EA organization and defining working groups with business leaders. The specific assignment of governance roles and responsibilities for each IT domain should orient the creation of those EA working groups for decisions in each of the domains. Enterprises should strive to eliminate any overlapping decision processes between the EA assurance subprocess and the IT governance process. 2.2 Organizations With an Effective EA and an Ineffective ITG If the enterprise has an effective EA initiative and doesn't have an effective ITG initiative, a best practice is to leverage EA practices and content (that is, requirements, principles, models, governance and measurement) to create an ITG model, because this will save time and investment, and ensure that the organization's EA and ITG efforts are both focused on the same business-driven goals and objectives. In many respects, this is an ideal model, as the enterprise moves from charting the map (EA) to steering the journey (ITG) toward a business objective. To accomplish this, the EA team (including IT architects, IT practitioners and business leaders) should have defined broadly agreed-on EA principles, common requirements vision, the current state and future state, and the business context. These common artifacts can be used to set the direction, define priorities and identify gaps. In addition, the different architecture viewpoints may have defined and represented their respective architectural components, domains, patterns and services. Furthermore, the different architecture viewpoints have represented their artifacts, which can be used as a starting point for both the efforts of business (that is, demand) and IT (that is, supply). Enterprises should take the EA assurance (that is, governance) subprocess and expand it to address the other IT areas where governance controls are needed (such as project management, budget and spending, and resource control). Publication Date: 4 April 2008/ID Number: G Page 5 of 7

6 2.3 Organizations With an Effective ITG and an Ineffective EA If the enterprise has an effective ITG initiative and doesn't have an effective EA initiative, it should leverage the governance model to help focus on the need for EA and/or create an EA assurance subprocess for the EA program. If this is the scenario, chances are the IT organization has tried its best to work with business leaders and senior executives to define IT governance goals and the strategies of stakeholders/customer groups, and to define the principles and policies to guide the usage of IT in the organization. However, this type of interaction is often "grassroots," defined by IT leaders with a vision for getting their IT organization off a "tactical treadmill"; this can be frustrating and exhausting for IT and business leaders. However, this effort can be used to highlight the need for a higher-level EA effort. Enterprises should use the defined business strategy and governance goals to go back to senior management and business leaders to begin an EA discussion, such as defining a functional model viewpoint and a business anchor model. The enterprise may find that the principles that were initially defined to drive the ITG effort are good candidates as some of the EA artifacts. Also, the enterprise should ensure to include the ITG team and to leverage the work done by the ITG team to define the business strategy and principles. Enterprises should understand that, when one EA effort gets started, ITG base definitions may need to evolve to align with the enterprise architecture. 2.4 Organizations With an Ineffective ITG and an Ineffective EA If the organization has neither an effective ITG initiative nor an effective EA initiative, then there is a good chance that the enterprise has little support (or awareness) at a senior executive level for a business-driven IT organization and for creating an enterprise architecture. The enterprise needs to make a decision as an organization as to its level of investment and focus what it wants to put into EA versus ITG. As mentioned above, ideally, the ITG initiative would result from a solid EA effort. However, many organizations are unwilling or unable to make an investment in EA, and need to just solve their IT organizational and governance issues; so enterprises should determine their immediate and longer-term goals. Enterprises should determine their readiness and ability to support EA (see "Enterprise Personality Profile: Defining and Interpreting Dimensions and Descriptors"). In addition, Gartner provides an interactive tool that can help enterprises assess their own EA program maturity (see ). Once the enterprise determines its primary-focus EA and/or ITG, it should leverage the tools and methodologies in EA (such as requirements, principles and models) and ITG (such as goals, principles and domains) to help define common artifacts, which can then be used to support both EA and ITG in the short term and the long term. 3.0 Bottom Line Regardless of where your organization is with respect to its EA and ITG efforts, you must ensure that your EA and ITG teams are closely aligned. EA and ITG are two different efforts that should be integrated and linked based on a common base business, process, people, and organizational goals and objectives. Best practices include: Involvement of EA and ITG people from respective teams Regular status updates and ongoing communication and collaboration sessions Publication Date: 4 April 2008/ID Number: G Page 6 of 7

7 Open publication of base common artifacts Even rotation of assignments between EA and ITG teams RECOMMENDED READING "Myth Busting: What EA Is Not" "CIOs Reveal Their Issues With IT Governance" "A Primer for Strategic IT Plans" "Defining IT Governance: The Gartner IT Governance Demand/Supply Model" "Gartner Defines the Term 'Enterprise Architecture'" "Enterprise Personality Profile: Defining and Interpreting Dimensions and Descriptors" This research is part of a set of related research pieces. See "Organize Your Enterprise Architecture Effort: Planning for EA Success" for an overview. REGIONAL HEADQUARTERS Corporate Headquarters 56 Top Gallant Road Stamford, CT U.S.A European Headquarters Tamesis The Glanty Egham Surrey, TW20 9AW UNITED KINGDOM Asia/Pacific Headquarters Gartner Australasia Pty. Ltd. Level 9, 141 Walker Street North Sydney New South Wales 2060 AUSTRALIA Japan Headquarters Gartner Japan Ltd. Aobadai Hills, 6F 7-7, Aobadai, 4-chome Meguro-ku, Tokyo JAPAN Latin America Headquarters Gartner do Brazil Av. das Nações Unidas, andar World Trade Center São Paulo SP BRAZIL Publication Date: 4 April 2008/ID Number: G Page 7 of 7

Gartner Clarifies the Definition of the Term 'Enterprise Architecture'

Gartner Clarifies the Definition of the Term 'Enterprise Architecture' Research Publication Date: 12 August 2008 ID Number: G00156559 Gartner Clarifies the Definition of the Term 'Enterprise Architecture' Anne Lapkin, Philip Allega, Brian Burke, Betsy Burton, R. Scott Bittler,

More information

The Current State of Agile Method Adoption

The Current State of Agile Method Adoption Research Publication Date: 12 December 2008 ID Number: G00163591 The Current State of Agile Method Adoption David Norton As the pace of agile adoption increases, development organizations must understand

More information

Successful EA Change Management Requires Five Key Elements

Successful EA Change Management Requires Five Key Elements Research Publication Date: 26 December 2007 ID Number: G00153908 Successful EA Change Management Requires Five Key Elements Richard Buchanan Change, in all its many aspects, is a critical aspect of the

More information

Key Issues for Identity and Access Management, 2008

Key Issues for Identity and Access Management, 2008 Research Publication Date: 7 April 2008 ID Number: G00157012 for Identity and Access Management, 2008 Ant Allan, Earl Perkins, Perry Carpenter, Ray Wagner Gartner identity and access management research

More information

Research. Key Issues for Software as a Service, 2009

Research. Key Issues for Software as a Service, 2009 Research Publication Date: 6 February 2009 ID Number: G00164873 Key Issues for Software as a Service, 2009 Robert P. Desisto, Ben Pring As organizations' capital budgets dry up, clients evaluating SaaS

More information

The Lack of a CRM Strategy Will Hinder Health Insurer Growth

The Lack of a CRM Strategy Will Hinder Health Insurer Growth Industry Research Publication Date: 15 October 2008 ID Number: G00162107 The Lack of a CRM Strategy Will Hinder Health Insurer Growth Joanne Galimi The Gartner 2008 healthcare payer application survey

More information

The Five Competencies of MRM 'Re-' Defined

The Five Competencies of MRM 'Re-' Defined Research Publication Date: 14 March 2008 ID Number: G00155835 The Five Competencies of MRM 'Re-' Defined Kimberly Collins This research details the five key competencies of marketing resource management

More information

Six Best Practices for Aligning Enterprise Architecture With the Business Strategy

Six Best Practices for Aligning Enterprise Architecture With the Business Strategy Research Publication Date: 28 January 2009 ID Number: G00164923 Six Best Practices for Aligning Enterprise Architecture With the Business Strategy Anne Lapkin Alignment of enterprise activities and investments

More information

Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets

Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets Research Publication Date: 31 July 2009 ID Number: G00169664 Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets Regina Casonato This research

More information

Key Issues for Data Management and Integration, 2006

Key Issues for Data Management and Integration, 2006 Research Publication Date: 30 March 2006 ID Number: G00138812 Key Issues for Data Management and Integration, 2006 Ted Friedman The effective management and leverage of data represent the greatest opportunity

More information

IT Architecture Is Not Enterprise Architecture

IT Architecture Is Not Enterprise Architecture Research Publication Date: 17 November 2010 ID Number: G00206910 IT Architecture Is Not Enterprise Architecture Bruce Robertson Many enterprise architecture (EA) teams and their stakeholders still use

More information

Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products

Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products Research Publication Date: 10 December 2008 ID Number: G00163195 Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products Lawrence Orans, Greg Young Most

More information

Business Intelligence Focus Shifts From Tactical to Strategic

Business Intelligence Focus Shifts From Tactical to Strategic Research Publication Date: 22 May 2006 ID Number: G00139352 Business Intelligence Focus Shifts From Tactical to Strategic Betsy Burton, Lee Geishecker, Kurt Schlegel, Bill Hostmann, Tom Austin, Gareth

More information

2010 FEI Technology Study: CPM and BI Show Improvement From 2009

2010 FEI Technology Study: CPM and BI Show Improvement From 2009 Research Publication Date: 22 March 2010 ID Number: G00175233 2010 FEI Technology Study: CPM and BI Show Improvement From 2009 John E. Van Decker Many organizations recognize that current financial management

More information

IT asset management (ITAM) will proliferate in midsize and large companies.

IT asset management (ITAM) will proliferate in midsize and large companies. Research Publication Date: 2 October 2008 ID Number: G00161024 Trends on Better IT Asset Management Peter Wesche New exiting trends will lead to a higher adoption of asset management methodologies. Tighter

More information

The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption

The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption Research Publication Date: 3 February 2009 ID Number: G00164356 The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption James Holincheck Gartner surveyed 123 customer references

More information

Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process

Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process Research Publication Date: 26 October 2010 ID Number: G00207031 Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process Kimberly Collins This research

More information

Deliver Process-Driven Business Intelligence With a Balanced BI Platform

Deliver Process-Driven Business Intelligence With a Balanced BI Platform Research Publication Date: 12 April 2006 ID Number: G00139377 Deliver Process-Driven Business Intelligence With a Balanced BI Platform Kurt Schlegel To enable process-driven business intelligence, IT organizations

More information

The Value of Integrating Configuration Management Databases With Enterprise Architecture Tools

The Value of Integrating Configuration Management Databases With Enterprise Architecture Tools Research Publication Date: 13 January 2011 ID Number: G00210132 The Value of Integrating Configuration Management Databases With Enterprise Architecture Tools Ronni J. Colville, Patricia Adams As configuration

More information

Gartner Defines Enterprise Information Architecture

Gartner Defines Enterprise Information Architecture Research Publication Date: 20 February 2008 ID Number: G00154071 Gartner Defines Enterprise Information Architecture David Newman, Nicholas Gall, Anne Lapkin As organizations look for new ways to exploit

More information

Q&A: The Many Aspects of Private Cloud Computing

Q&A: The Many Aspects of Private Cloud Computing Research Publication Date: 22 October 2009 ID Number: G00171807 Q&A: The Many Aspects of Private Cloud Computing Thomas J. Bittman Cloud computing is at the Peak of Inflated Expectations on the Gartner

More information

Eight Critical Forces Shape Enterprise Data Center Strategies

Eight Critical Forces Shape Enterprise Data Center Strategies Research Publication Date: 8 February 2007 ID Number: G00144650 Eight Critical Forces Shape Enterprise Data Center Strategies Rakesh Kumar Through 2017, infrastructure and operations managers, architects

More information

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing

Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Research Publication Date: 22 February 2010 ID Number: G00174046 Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Susan Tan Amid the hype and buzz of cloud computing are very

More information

An outline of the five critical components of a CRM vision and how they contribute to an enterprise's CRM success

An outline of the five critical components of a CRM vision and how they contribute to an enterprise's CRM success Research Publication Date: 1 March 2007 ID Number: G00146362 How to Create a Powerful CRM Vision Gene Alvarez This research provides: Guidance on how to develop a CRM vision An outline of the five critical

More information

Managing IT Risks During Cost-Cutting Periods

Managing IT Risks During Cost-Cutting Periods Research Publication Date: 22 October 2008 ID Number: G00162359 Managing IT Risks During Cost-Cutting Periods Mark Nicolett, Paul E. Proctor, French Caldwell To provide visibility into increased risks

More information

Research Agenda and Key Issues for Converged Infrastructure, 2006

Research Agenda and Key Issues for Converged Infrastructure, 2006 Research Publication Date: 20 July 2006 ID Number: G00141507 Research Agenda and Key Issues for Converged Infrastructure, 2006 Sylvain Fabre Gartner's research will cover fixed-mobile convergence, the

More information

Research. Mastering Master Data Management

Research. Mastering Master Data Management Research Publication Date: 25 January 2006 ID Number: G00136958 Mastering Master Data Management Andrew White, David Newman, Debra Logan, John Radcliffe Despite vendor claims, master data management has

More information

IT Operational Considerations for Cloud Computing

IT Operational Considerations for Cloud Computing Research Publication Date: 13 June 2008 ID Number: G00157184 IT Operational Considerations for Cloud Computing Donna Scott Cloud computing market offerings increase the options available to source IT services.

More information

Gartner's Business Intelligence and Performance Management Framework

Gartner's Business Intelligence and Performance Management Framework Research Publication Date: 9 October 2006 ID Number: G00142827 Gartner's Business Intelligence and Performance Management Framework Bill Hostmann, Nigel Rayner, Ted Friedman The use of business intelligence

More information

Real-Time Decisions Need Corporate Performance Management

Real-Time Decisions Need Corporate Performance Management Research Publication Date: 26 April 2004 ID Number: COM-22-3674 Real-Time Decisions Need Corporate Performance Management Frank Buytendijk, Brian Wood, Mark Raskino The real-time enterprise model depends

More information

Invest in an analysis of current metrics and those missing, and develop a plan for continuous management and improvement.

Invest in an analysis of current metrics and those missing, and develop a plan for continuous management and improvement. Research Publication Date: 29 April 2008 ID Number: G00154802 Key Metrics for IT Service and Support David M. Coyle, Kris Brittain To evaluate IT service and support performance, senior management must

More information

2009 FEI Technology Study: CPM and BI Pose Challenges and Opportunities

2009 FEI Technology Study: CPM and BI Pose Challenges and Opportunities Research Publication Date: 23 July 2009 ID Number: G00168896 2009 FEI Technology Study: CPM and BI Pose Challenges and Opportunities John E. Van Decker Many organizations recognize that existing financial

More information

Key Issues for Business Intelligence and Performance Management Initiatives, 2008

Key Issues for Business Intelligence and Performance Management Initiatives, 2008 Research Publication Date: 14 March 2008 ID Number: G00156014 Key Issues for Business Intelligence and Performance Management Initiatives, 2008 Kurt Schlegel The Business Intelligence and Performance Management

More information

The What, Why and When of Cloud Computing

The What, Why and When of Cloud Computing Research Publication Date: 4 June 2009 ID Number: G00168582 The What, Why and When of Cloud Computing David Mitchell Smith, Daryl C. Plummer, David W. Cearley Cloud computing continues to gain visibility.

More information

When to Use Custom, Proprietary, Open-Source or Community Source Software in the Cloud

When to Use Custom, Proprietary, Open-Source or Community Source Software in the Cloud Industry Research Publication Date: 3 May 2010 ID Number: G00175030 When to Use Custom, Proprietary, Open-Source or Community Source Software in the Cloud Massimiliano Claps, Andrea Di Maio Cloud computing

More information

Responsible Vulnerability Disclosure: Guidance for Researchers, Vendors and End Users

Responsible Vulnerability Disclosure: Guidance for Researchers, Vendors and End Users Research Publication Date: 17 October 2006 ID Number: G00144061 Responsible Vulnerability Disclosure: Guidance for Researchers, Vendors and End Users Amrit T. Williams, John Pescatore, Paul E. Proctor

More information

Government 2.0 is both citizen-driven and employee-centric, and is both transformational and evolutionary.

Government 2.0 is both citizen-driven and employee-centric, and is both transformational and evolutionary. Industry Research Publication Date: 11 November 2009 ID Number: G00172423 Government 2.0: Gartner Definition Andrea Di Maio Given the increasing confusion and hype surrounding Government 2.0, it is important

More information

For cloud services to deliver their promised value, they must be underpinned by effective and efficient processes.

For cloud services to deliver their promised value, they must be underpinned by effective and efficient processes. Research Publication Date: 15 October 2010 ID Number: G00208009 ITIL 'in the Cloud' George Spafford, Ed Holub The cloud-computing delivery model is generating a lot of interest from organizations wishing

More information

BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle

BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle Research Publication Date: 15 February 2008 ID Number: G00155026 BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle Peter Wesche, Jane B. Disbrow Oracle has announced an agreement

More information

Discovering the Value of Unified Communications

Discovering the Value of Unified Communications Research Publication Date: 12 February 2007 ID Number: G00144673 Discovering the Value of Unified Communications Bern Elliot, Steve Cramoysan Unified communications represent a broad range of new solutions

More information

Q&A: How Can ERP Recurring Costs Be Contained?

Q&A: How Can ERP Recurring Costs Be Contained? Research Publication Date: 18 December 2008 ID Number: G00163030 Q&A: How Can ERP Recurring Costs Be Contained? Peter Wesche Driven by increased pressure for cost containment, attendees at the 2008 Financial

More information

Business Intelligence Platform Usage and Quality Dynamics, 2008

Business Intelligence Platform Usage and Quality Dynamics, 2008 Research Publication Date: 2 July 2008 ID Number: G00159043 Business Intelligence Platform Usage and Quality Dynamics, 2008 James Richardson This report gives results from a survey of attendees at Gartner's

More information

Private Cloud Computing: An Essential Overview

Private Cloud Computing: An Essential Overview Research Publication Date: 23 November 2010 ID Number: G00209000 Private Cloud Computing: An Essential Overview Thomas J. Bittman Private cloud computing requires strong leadership and a strategic plan

More information

Organizations Should Implement Web Application Security Scanning

Organizations Should Implement Web Application Security Scanning Research Publication Date: 21 September 2005 ID Number: G00130869 Organizations Should Implement Web Application Security Scanning Amrit T. Williams, Neil MacDonald Web applications are prone to vulnerabilities

More information

Overcoming the Gap Between Business Intelligence and Decision Support

Overcoming the Gap Between Business Intelligence and Decision Support Research Publication Date: 9 April 2009 ID Number: G00165169 Overcoming the Gap Between Business Intelligence and Decision Support Rita L. Sallam, Kurt Schlegel Although the promise of better decision

More information

Use These Guidelines for Making Better CRM Consulting Provider Selections

Use These Guidelines for Making Better CRM Consulting Provider Selections Research Publication Date: 7 July 2006 ID Number: G00141062 Use These Guidelines for Making Better CRM Consulting Provider Selections Matthew Goldman, Ed Thompson, Lorrie Scardino Gartner sees many inconsistencies

More information

Case Study: New South Wales State Department of Education Adopts Gmail for 1.2 Million Students

Case Study: New South Wales State Department of Education Adopts Gmail for 1.2 Million Students Industry Research Publication Date: 26 January 2010 ID Number: G00172722 Case Study: New South Wales State Department of Education Adopts Gmail for 1.2 Million Students Steve Bittinger Australia's New

More information

Case Study: A K-12 Portal Project at the Miami-Dade County Public Schools

Case Study: A K-12 Portal Project at the Miami-Dade County Public Schools Industry Research Publication Date: 31 December 2007 ID Number: G00154138 Case Study: A K-12 Portal Project at the Miami-Dade County Public Schools Bill Rust The Miami-Dade County Public Schools a school

More information

Data in the Cloud: The Changing Nature of Managing Data Delivery

Data in the Cloud: The Changing Nature of Managing Data Delivery Research Publication Date: 1 March 2011 ID Number: G00210129 Data in the Cloud: The Changing Nature of Managing Data Delivery Eric Thoo Extendible data integration strategies and capabilities will play

More information

The Seven Building Blocks of MDM: A Framework for Success

The Seven Building Blocks of MDM: A Framework for Success Research Publication Date: 11 October 2007 ID Number: G00151496 The Seven Building Blocks of MDM: A Framework for Success John Radcliffe Gartner's Seven Building Blocks of Master Data Management (MDM)

More information

Risk Intelligence: Applying KM to Information Risk Management

Risk Intelligence: Applying KM to Information Risk Management Research Publication Date: 19 September 2007 ID Number: G00151742 Risk Intelligence: Applying KM to Information Risk Management French Caldwell Risk intelligence is the alignment of information governance

More information

Make the maturity model part of the effort to educate senior management, so they understand the phases of the EIM journey.

Make the maturity model part of the effort to educate senior management, so they understand the phases of the EIM journey. Research Publication Date: 5 December 2008 ID Number: G00160425 Gartner Introduces the EIM Maturity Model David Newman, Debra Logan Organizations cannot implement enterprise information management (EIM)

More information

Document the IT Service Portfolio Before Creating the IT Service Catalog

Document the IT Service Portfolio Before Creating the IT Service Catalog Research Publication Date: 8 January 2009 ID Number: G00163200 Document the IT Service Portfolio Before Creating the IT Service Catalog Debra Curtis, Kris Brittain IT service portfolios and IT service

More information

Embrace Virtual Assistants as Part of a Holistic Web Customer Service Strategy

Embrace Virtual Assistants as Part of a Holistic Web Customer Service Strategy Research Publication Date: 19 August 2010 ID Number: G00205618 Embrace Virtual Assistants as Part of a Holistic Web Customer Service Strategy Johan Jacobs Customers are insisting on multiple methods to

More information

Cloud, SaaS, Hosting and Other Off-Premises Computing Models

Cloud, SaaS, Hosting and Other Off-Premises Computing Models Research Publication Date: 8 July 2008 ID Number: G00159042 Cloud, SaaS, Hosting and Other Off-Premises Computing Models Yefim V. Natis, Nicholas Gall, David W. Cearley, Lydia Leong, Robert P. Desisto,

More information

How Eneco's Enterprisewide BI and Performance Management Initiative Delivered Significant Business Benefits

How Eneco's Enterprisewide BI and Performance Management Initiative Delivered Significant Business Benefits Research Publication Date: 13 June 2008 ID Number: G00158605 How Eneco's Enterprisewide BI and Performance Management Initiative Delivered Significant Business Benefits Nigel Rayner Eneco was faced with

More information

Agenda for Supply Chain Strategy and Enablers, 2012

Agenda for Supply Chain Strategy and Enablers, 2012 G00230659 Agenda for Supply Chain Strategy and Enablers, 2012 Published: 23 February 2012 Analyst(s): Michael Dominy, Dana Stiffler When supply chain executives establish the right strategies and enabling

More information

Best Practices for Confirming Software Inventories in Software Asset Management

Best Practices for Confirming Software Inventories in Software Asset Management Research Publication Date: 24 August 2009 ID Number: G00167067 Best Practices for Confirming Software Inventories in Software Asset Management Peter Wesche, Jane B. Disbrow This research discusses the

More information

Cost-Cutting IT: Should You Cut Back Your Disaster Recovery Exercise Spending?

Cost-Cutting IT: Should You Cut Back Your Disaster Recovery Exercise Spending? Industry Research Publication Date: 11 February 2009 ID Number: G00164764 Cost-Cutting IT: Should You Cut Back Your Disaster Recovery Exercise Spending? Jeff Vining Government CIOs are under increasing

More information

Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in

Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in Research Publication Date: 15 March 2011 ID Number: G00210952 Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in Tim Zimmerman Enterprises must

More information

Iron Mountain's acquisition of Mimosa Systems addresses concerns from prospective customers who had questions about Mimosa's long-term viability.

Iron Mountain's acquisition of Mimosa Systems addresses concerns from prospective customers who had questions about Mimosa's long-term viability. Research Publication Date: 22 March 2010 ID Number: G00175194 Iron Mountain Acquires Mimosa Systems Sheila Childs, Kenneth Chin, Adam W. Couture Iron Mountain offers a portfolio of solutions for cloud-based

More information

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase

2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase Research Publication Date: 20 April 2010 ID Number: G00176029 2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase John E. Van Decker, Cathy Tornbohm This Gartner Financial

More information

The Next Generation of Functionality for Marketing Resource Management

The Next Generation of Functionality for Marketing Resource Management G00212759 The Next Generation of Functionality for Marketing Resource Management Published: 11 May 2011 Analyst(s): Kimberly Collins This research defines the next generation of marketing resource management

More information

Now Is the Time for Security at the Application Level

Now Is the Time for Security at the Application Level Research Publication Date: 1 December 2005 ID Number: G00127407 Now Is the Time for Security at the Application Level Theresa Lanowitz Applications must be available, useful, reliable, scalable and, now

More information

Governance Is an Essential Building Block for Enterprise Information Management

Governance Is an Essential Building Block for Enterprise Information Management Research Publication Date: 18 May 2006 ID Number: G00139707 Governance Is an Essential Building Block for Enterprise Information Management David Newman, Debra Logan Organizations are seeking new ways

More information

The Limits of Certification and Guarantees in Buying Electronic Health Records in the U.S.

The Limits of Certification and Guarantees in Buying Electronic Health Records in the U.S. Industry Research Publication Date: 3 February 2010 ID Number: G00174011 The Limits of Certification and Guarantees in Buying Electronic Health Records in the U.S. Wes Rishel It is important not to rely

More information

Take These Steps to Develop Successful BI Business Cases

Take These Steps to Develop Successful BI Business Cases Research Publication Date: 1 February 2008 ID Number: G00154951 Take These Steps to Develop Successful BI Business Cases Neil McMurchy In reviewing many organizations' experiences with developing business

More information

Transactional HR self-service applications typically get implemented first because they typically automate manual, error-prone processes.

Transactional HR self-service applications typically get implemented first because they typically automate manual, error-prone processes. Research Publication Date: 28 August 2008 ID Number: G00159897 HR Self-Service Applications Defined James Holincheck In this research, we discuss the different types of HR self-service and strategies for

More information

Cloud E-Mail Decision-Making Criteria for Educational Organizations

Cloud E-Mail Decision-Making Criteria for Educational Organizations Research Publication Date: 10 June 2011 ID Number: G00213675 Cloud E-Mail Decision-Making Criteria for Educational Organizations Matthew W. Cain Educational organizations sometimes struggle to choose between

More information

Microsoft and Google Jostle Over Cloud-Based E-Mail and Collaboration

Microsoft and Google Jostle Over Cloud-Based E-Mail and Collaboration Research Publication Date: 24 March 2008 ID Number: G00156216 Microsoft and Google Jostle Over Cloud-Based E-Mail and Collaboration Tom Austin Both Google and Microsoft come up short in terms of delivering

More information

Roundup of Business Intelligence and Information Management Research, 1Q08

Roundup of Business Intelligence and Information Management Research, 1Q08 Gartner for IT Leaders Publication Date: 2 May 2008 ID Number: G00157226 Roundup of Business Intelligence and Information Management Research, 1Q08 Bill Hostmann This document provides a roundup of our

More information

Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity

Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity Research Publication Date: 11 August 2011 ID Number: G00215300 Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity John P Morency, Donna Scott, Dave Russell For the

More information

Toolkit: Reduce Dependence on Desk-Side Support Technicians

Toolkit: Reduce Dependence on Desk-Side Support Technicians Gartner for IT Leaders Publication Date: 23 April 2007 ID Number: G00147075 Toolkit: Reduce Dependence on Desk-Side Support Technicians David M. Coyle, Terrence Cosgrove The IT service desk and PC life

More information

Organizational Structure: Business Intelligence and Information Management

Organizational Structure: Business Intelligence and Information Management Research Publication Date: 14 April 2006 ID Number: G00138940 Organizational Structure: Business Intelligence and Information Management Betsy Burton, Lee Geishecker, Bill Hostmann, Ted Friedman, David

More information

XBRL Will Enhance Corporate Disclosure and Corporate Performance Management

XBRL Will Enhance Corporate Disclosure and Corporate Performance Management Research Publication Date: 23 April 2008 ID Number: G00156910 XBRL Will Enhance Corporate Disclosure and Corporate Performance Management Nigel Rayner, Neil Chandler Extensible Business Reporting Language

More information

Data Center Consolidation Projects: Benefits and Pitfalls

Data Center Consolidation Projects: Benefits and Pitfalls Research Publication Date: 2 May 2011 ID Number: G00212148 Data Center Consolidation Projects: Benefits and Pitfalls David J. Cappuccio This research outlines the primary success factors in consolidation

More information

Case Study: Australian Bank's IT-Business Alignment Leads to New Product and System Development Process

Case Study: Australian Bank's IT-Business Alignment Leads to New Product and System Development Process Industry Research Publication Date: 30 June 2008 ID Number: G00158005 Case Study: Australian Bank's IT-Business Alignment Leads to New Product and System Development Process David Schehr Redundant and

More information

Case Study: Innovation Squared: The Department for Work and Pensions Turns Innovation Into a Game

Case Study: Innovation Squared: The Department for Work and Pensions Turns Innovation Into a Game Research Publication Date: 23 November 2010 ID Number: G00208615 Case Study: Innovation Squared: The Department for Work and Pensions Turns Innovation Into a Game Brian Burke, Mary Mesaglio The U.K.'s

More information

How BPM Can Enhance the Eight Building Blocks of CRM

How BPM Can Enhance the Eight Building Blocks of CRM Research Publication Date: 6 April 2007 ID Number: G00146588 How BPM Can Enhance the Eight Building Blocks of CRM Marc Kerremans, Jim Davies Business process management (BPM) should complement an organization's

More information

Gartner's View on 'Bring Your Own' in Client Computing

Gartner's View on 'Bring Your Own' in Client Computing G00217298 Gartner's View on 'Bring Your Own' in Client Computing Published: 20 October 2011 Analyst(s): Leif-Olof Wallin Here, we bring together recently published research covering the hot topic of supporting

More information

Recognize the Importance of Digital Marketing

Recognize the Importance of Digital Marketing Recognize the Importance of Digital Marketing Laura McLellan, Lead Author Laura McLellan, Laura McLellan serves CMOs and other marketing executives, sharing how digital strategies are being integrated

More information

GARTNER EXP CIO TOOLKIT: THE FIRST 100 DAYS. Executive Summary

GARTNER EXP CIO TOOLKIT: THE FIRST 100 DAYS. Executive Summary GARTNER EXP CIO TOOLKIT: THE FIRST 100 DAYS Executive Summary Gartner EXP is an exclusive, membership-based organization of more than 3,000 CIOs and senior IT leaders worldwide. Members benefits from the

More information

The Six Triggers for Using Data Center Infrastructure Management Tools

The Six Triggers for Using Data Center Infrastructure Management Tools G00230904 The Six Triggers for Using Data Center Infrastructure Management Tools Published: 29 February 2012 Analyst(s): Rakesh Kumar This research outlines the six main triggers for users to start using

More information

Consider Identity and Access Management as a Process, Not a Technology

Consider Identity and Access Management as a Process, Not a Technology Research Publication Date: 2 September 2005 ID Number: G00129998 Consider and Management as a Process, Not a Technology Earl L. Perkins, Ant Allan This Research Note complements earlier Gartner research

More information

What to Consider When Designing Next-Generation Data Centers

What to Consider When Designing Next-Generation Data Centers Research Publication Date: 10 September 2010 ID Number: G00201044 What to Consider When Designing Next-Generation Data Centers David J. Cappuccio Leading-edge data centers are designed for flexibility,

More information

The IT Service Desk Market Is Ready for SaaS

The IT Service Desk Market Is Ready for SaaS Research Publication Date: 17 April 2009 ID Number: G00166526 The IT Service Desk Market Is Ready for SaaS David M. Coyle The IT service desk market is well-positioned to use the software-as-a-service

More information

Gartner Updates Its Definition of IT Infrastructure Utility

Gartner Updates Its Definition of IT Infrastructure Utility Research Publication Date: 23 April 2004 ID Number: M-22-2393 Gartner Updates Its Definition of IT Infrastructure Utility Claudio Da Rold Our new definition of IT infrastructure utility clears away some

More information

Key Issues for Consumer Goods Manufacturers, 2011

Key Issues for Consumer Goods Manufacturers, 2011 Industry Research Publication Date: 1 March 2011 ID Number: G00210698 Key Issues for Consumer Goods Manufacturers, 2011 Don Scheibenreif, Dale Hagemeyer Gartner's 2011 consumer goods manufacturing research

More information

CDOs Should Use IT Governance and Risk Compliance Management to Advance Compliance

CDOs Should Use IT Governance and Risk Compliance Management to Advance Compliance Industry Research Publication Date: 1 May 2008 ID Number: G00156708 CDOs Should Use IT Governance and Risk Compliance Management to Advance Compliance Barry Runyon Care delivery organizations (CDOs) are

More information

The Role of Enterprise Architecture in Technology Research

The Role of Enterprise Architecture in Technology Research Research Publication Date: 26 December 2007 ID Number: G00153117 The Role of Enterprise Architecture in Technology Research Brian Burke Enterprise architects are often tasked with identifying disruptive

More information

Microsoft's Cloud Vision Reaches for the Stars but Is Grounded in Reality

Microsoft's Cloud Vision Reaches for the Stars but Is Grounded in Reality Research Publication Date: 4 November 2008 ID Number: G00162793 Microsoft's Cloud Vision Reaches for the Stars but Is Grounded in Reality David Mitchell Smith, Neil MacDonald At Professional Developers

More information

Emerging PC Life Cycle Configuration Management Vendors

Emerging PC Life Cycle Configuration Management Vendors Research Publication Date: 20 January 2011 ID Number: G00209766 Emerging PC Life Cycle Configuration Management Vendors Terrence Cosgrove Although the PC configuration life cycle management (PCCLM) market

More information

Predicts 2008: The Market for Servers and Operating Systems Continues to Evolve

Predicts 2008: The Market for Servers and Operating Systems Continues to Evolve Research Publication Date: 6 December 2007 ID Number: G00152575 Predicts 2008: The Market for Servers and Operating Systems Continues to Evolve John Enck, Philip Dawson, George J. Weiss, Rakesh Kumar,

More information

Global Talent Management Isn't Just Global

Global Talent Management Isn't Just Global Research Publication Date: 22 July 2008 ID Number: G00159366 Global Talent Management Isn't Just Global Thomas Otter Global talent management projects must take into account local compliance issues or

More information

Mainframe Modernization: When Migration Is the Answer

Mainframe Modernization: When Migration Is the Answer Research Publication Date: 8 January 2010 ID Number: G00171622 Mainframe Modernization: When Migration Is the Answer Dale Vecchio Mainframe migrations can be executed in a number of ways. Which choice

More information

Cloud IaaS: Service-Level Agreements

Cloud IaaS: Service-Level Agreements G00210096 Cloud IaaS: Service-Level Agreements Published: 7 March 2011 Analyst(s): Lydia Leong Cloud infrastructure-as-a-service (IaaS) providers typically offer SLAs that cover the various elements of

More information

Organizations Must Employ Effective Data Security Strategies

Organizations Must Employ Effective Data Security Strategies Research Publication Date: 30 August 2005 ID Number: G00123639 Organizations Must Employ Effective Data Security Strategies Rich Mogull Organizations can best protect data through a hierarchical data security

More information

Energy savings from well-managed data centers can reduce operating expenses by as much as 20%.

Energy savings from well-managed data centers can reduce operating expenses by as much as 20%. Research Publication Date: 29 March 2010 ID Number: G00174769 DCIM: Going Beyond IT David J. Cappuccio Infrastructure and operations (I&O) leaders must now go beyond performance management of IT equipment

More information

Best Practices for Planning Windows 7 Deployment

Best Practices for Planning Windows 7 Deployment Research Publication Date: 4 March 2010 ID Number: G00174371 Best Practices for Planning Windows 7 Deployment Michael A. Silver Successful migrations to Windows 7 will meet user expectations, are done

More information

Dutch University's Successful Enterprise System Implementation Yields Valuable Lessons

Dutch University's Successful Enterprise System Implementation Yields Valuable Lessons Industry Research G00232987 Dutch University's Successful Enterprise System Implementation Yields Valuable Lessons Published: 28 March 2012 Analyst(s): Ron Bonig When Vrije Universiteit in Amsterdam implemented

More information