Guide to Billing and Income

Transcription

1 Guide to Billing and Income Products issued by: Life Insurance Company () ( ) Insurance products are issued by Life Insurance Company () and securities offered through Distributors LLC through other broker/dealers that have a selling agreement with Distributors LLC,, Boston, MA MLI Page 1 of 6. Not valid without all pages.

2 Initial and Renewal Payment Policy and Procedures: Initial Payment Info Renewal Payment Info Product Type Issuing Company Policy Format Can the Client Pick the Draft Date? Can Initial Payment be Drafted? (with coupon) (without coupon) JH Legacy Traditional and Term: (Main Frame) Whole Life (LP100, Mod Plus) Term Life (Signature Term Series) 06xxxxxxx 075xxxxxx 00xxxxxxx Yes (1 28) No New issues PO Box Philadelphia PA Variable Life: (Main Frame) Variable Life (VLI) 000xxxxxx Yes (1 28) No New issues PO Box Philadelphia PA Flexible Variable Life: (Main Frame) Flexible Variable Life (FlexV) 003xxxxxx Yes (1 28) No New issues Medallion Variable Life I (Main Frame) & Medallion Variable Life II: (Policy Link) Medallion Variable Universal Life (MVL Edge, MVL Plus, MVL Edge II, MEVL III) 0070xxxxx 0071xxxxx Yes (1 28) No New issues ULI (Main Frame), ULa, ULb & ULc (Policy Link) Protection UL Performance UL Performance UL Core Universal Life 0002xxxxx 0014xxxxx 0010xxxxx 00120xxxx Yes (1 28) No New issues Variable Universal Life: (McCamish) Protection VUL Accumulation VUL CVUL-05 46xxxxxx On or before the PYD Date (unless policy has a extra Premium Payment) No Term: (PALLM) Term Life ( Term) 81xxxxxx Yes (1-28) No Depending on Customer s Bill, address will be either: PO Box Philadelphia PA Page 2 of 6. Not valid without all pages.

3 Initial and Renewal Payment Policy and Procedures: (continued) Initial Payment Info Renewal Payment Info Product Type Issuing Company Policy Format Can the Client Pick the Draft Date? Can Initial Payment be Drafted? (with coupon) (without coupon) Common UL Single Life: (PALLM) Protection UL-G Manulife Legacy (PS/PT) 59xxxxxx 930xxxxx On or before the PYD Date (unless policy has a extra Premium Payment) No Depending on Customer s Bill, address will be either: PO Box Philadelphia PA PO Box Los Angeles, CA Variable Single Life: (PALLM) VUL Accumulator Venture VUL VUL Protector Survivorship VUL 57xxxxxx On or before the PYD Date (unless policy has a extra Premium Payment) No Depending on Customer s Bill, address will be either: PO Box Philadelphia PA PO Box Philadelphia PA Premium Payments Initial Premium Payments Acceptable Initial Premium Payment Methods Personal Checks Cashiers Checks Business or Corporate Checks Second-Party Checks Wires Starter Checks, providing the ABA routing number and account number are pre-printed in the scan line and the client s name and address are included Initial payment should be sent along with post issue delivery requirements to the New Business department Not Acceptable Initial Premium Payment Methods Payment from Agent on behalf of customer Cash or Coins Third-Party Checks Travelers Checks Money Orders Counter Checks (Issued by a bank teller with the banking account information manually filled in by anyone) Credit Card Checks Checks drawn on a Foreign Bank (Foreign Currency) except for certain Manulife Closed Block Products. Starter Checks, providing the ABA routing number and account number are NOT pre-printed in the scan line Page 3 of 6. Not valid without all pages.

4 Premium Payments (continued) Renewal Premium Payments Acceptable Renewal Premium Payment Methods Personal Checks Cashiers Checks Business or Corporate Checks Second-Party Checks Money Orders Wires Starter Checks, providing the ABA routing number and account number are pre-printed in the scan line and the client s name and address are included Not Acceptable Renewal Premium Payment Methods Payment from Agent on behalf of customer Cash or Coins Third-Party Checks Travelers Checks Counter Checks (Issued by a bank teller with the banking account information manually filled in by anyone) Credit Card Checks Checks drawn on a Foreign Bank (Foreign Currency) except for certain Manulife Closed Block Products Starter Checks, providing the ABA routing number and account number are NOT pre-printed in the scan line Common Errors with Check Deposits Check not signed Check left blank on legal line Courtesy line and legal line do not match Check left bank on payer name Check made payable to another company Post dated or staled dated checks Unable to determine a policy number connected to the name on the check Checking account number on bottom of check has been cut off Check has been damaged in transit Overnight Payments Address Inforce Accounts New Accounts Attn: Billing and Income Dept C-6 C-6 Boston, MA Attn: Life New Business 27 Drydock Ave. Boston, MA Draft Information What is PAC/PC? Why did the first draft take place before the selected draft date? Back Draft Procedure for missed PAC Payments Can client setup PAC from a Savings Account? Mode Changes cut-off s PAC is the name given to s Automatic Bank Draft payment method. It is also referred to as Pre-Authorized Checking. When the draft feature is setup for the first time, the Billing and Income Team will review the policy for missing premium payments. If the policy is missing any payments, a Special Back Draft will be processed. Please note that the Special Back Draft could be outside the normal monthly select date indicated by the client. For more details, see Back Draft Procedure for Missing PAC Payments. If policy is missing up to two payments: The Billing and Income Team will automatically back draft. If policy is missing more then two months: The Billing and Income Team will contact the agency and/or agent to confirm permission before processing a one time special back draft. Yes, PAC can be setup to draw from a saving or checking account. Savings Account setup requires a Deposit slip in addition to the PAC Form. Please submit mode change and bank changes a week before the normal schedule draft to ensure adequate processing time. Page 4 of 6. Not valid without all pages.

5 Premium Payments (continued) Draft Information US Individual International product Legal ID 1 The Manufacturers Life Ins Co BI 1481 US Individual Legal ID 19 Life Insurance Company () BI 980 Correspondent Bank : HSBC Bank USA SWIFT code : MRMDUS33 Fed Wire ABA : CHIPS id : 0108 (note: All three codes above identify HSBC Bank USA. Only one is needed. The choice of code is dependent on the payment system used by the remitting bank) Beneficiary Bank : The Bank of Bermuda 6 Front Street, Hamilton, Bermuda SWIFT Code : BBDABMHM CHIPS id : (note: Both codes above identify The Bank of Bermuda, Hamilton. Again only one is needed. The choice of code is dependent on the payment system used) For the Credit of : The Manufacturers Life Ins Co Account no. : Receiving Bank : Citibank NA Bank Address : 399 Park Ave., New York, NY ABA no. : SWIFT code (BIC) : CITIUS33 CHIPS id : 0008 For Credit to : Life Insurance Company () Account : Details of Payment : contract number, name & any additional identifying information Wire Instructions for Sending Money to Selected Bank Accounts Bank :Bank of America Bank Address :100 Federal Street, Boston, MA ABA (Routing) Number : (for Domestic wires) SWIFT Number : FNBBUS33 (for International wires) Account no :Variable Policies MVL, VLI, ULI: :Traditional Policies (ORD, IDH, Medallion Gold ULI) : ALL New York policies (including LTC) Details of Payment : contract number, name & any additional identifying information Page 5 of 6. Not valid without all pages.

6 Premium Payments (continued) Additional Information Electronic Bill Pay (Online Banking) Allotments List Bill Clients, who elect to pay their monthly premium payments via electronic bill pay, will need to utilize one of the above overnight addresses. The third party mails a physical check to (funds are not EFT/ACH transferred in all cases at this time). Military Allotment is not offered for new issues. List Bill is available on following Lines of Business with a minimum of 3 lives. PNO/ORD (Whole Life and Term Life) Pallm Term Products Pallm Common UL Single Life (Protection UL-G) Pallm VL Single Life (VUL Accumulator) Contact information for Questions: Phone Number: , Option 3 Fax: Page 6 of 6. Not valid without all pages.