Going to where the people are

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2 Going to where the people are Objective: Inform and educate residents and stakeholders on Building Markham s Future Together 2015 to 2019 Seek resident and stakeholder confirmation of the direction and support for outcomes Help educate the community to understand how and why certain decisions are made by the City Connect with a diversity of residents seeking out new voices 2

3 Building Markham s s Future Together Council s Strategic Plan 2015 to 2019 Council Training and Education sessions: February 27, 2015 April 20, 2015 April 24, 2015 May 13, 2015 June 23, 2015 Seek input from residents and stakeholders July to early October 2015 Public Information Meeting October 5, 2015 Final plan for Council approval November

4 Community Engagement To Date Components: On-line Online citizen engagement Information posted on Markham.ca Social media marketing Face to Face GlobalFest Night it Up Markham Jazz Festival RBC Milliken Children s Festival Markham Fair Seniors Centres Community Centres and Libraries 4

5 Strategic Goals 2015 to 2019 Exceptional Services by Exceptional People Engaged, Diverse and Thriving City Safe and Sustainable Community Stewardship of Money and Resources 5

6 Goal: Exceptional Services by Exceptional People Goal Statement: We will foster a safe and healthy work environment, and embrace an organizational culture and adopt management systems that empower and inspire our employees to be champions of excellent service delivery and innovative practices. Objectives: 1. Improving Customer Service 2. Transforming Services through Technology and Innovation 3. Strengthening organizational capacity and effectiveness 6

7 Objective 1 - Improving Customer Service Implement new Customer Experience Strategy Customer Service Standards for key services Communicate and educate customers on key service standards Undertake annual customer surveys Ongoing assessment and address any gaps in service standards Revise standards based on customer input and affordability Measure and report 7

8 Objective 2 - Transforming Services Through Technology and Innovation Online Services More transactional services available online 24/7 End to end service automation to reduce manual processes Improve portal design, navigation and search capability Implement online customer service chat capability Mobile Services Expand number and type of Mobile Apps Tools to support mobile workforce 8

9 Objective 2 (con t) - Transforming Services Through Technology and Innovation Open Data Free public access to certain City owned data Service enhancements Public WiFi (in Markham Centre) Electronic Agenda improved system for staff and public use Expanded use of Social Media 9

10 Objective 3 - Strengthening Organizational Capacity and Effectiveness Implement a corporate People Plan - to put into place critical people related actions to support direction of organization Change Ready and Agile Organization Ensure a focused and aligned workforce Attract, develop, engage and retain key talent Build capacity for innovation and Focused and Know, Grow and Aligned change Engage Staff Performance Prepare for changing employee demographics Targeted and strategic workforce planning 10

11 Goal: Engaged, Diverse and Thriving City Goal Statement: We will have an inclusive city, where every person has a role in building a liveable, caring and interconnected community. We will enable a strong economy and effectively manage change while respecting our community s history, meeting current requirements and anticipating future needs. Objectives: 1. Increasing Community Engagement 2. Ensuring Markham is welcoming and inclusive 3. Promoting Markham as the best place in Canada to invest and locate Knowledge Based Industries 11

12 Objective 1 - Increasing Community Engagement Develop Volunteer Management Program Provide easy access to meaningful volunteer opportunities for residents Increase opportunities for residents of all cultures to work together Ready to serve pool of volunteers to assist the City with events and programs Develop and implement a Community Activation Framework and tool kit for City events and activities Outreach approaches: Go to where the people are Communication: Plain language/signage/symbols Set targets and measure results 12

13 Objective 2 - Ensuring Markham is Welcoming and Inclusive Active advancement of the Diversity Action Plan - Everyone Welcome - with a focus on: Developing a corporate diversity and inclusion statement Implementing an Older Adult Plan Subsidies/affordability Address gaps to participation Developing and implementing a procurement supplier diversity strategy Introducing diversity and inclusion training for Council Advisory Committees 13

14 Objective 3 - Promoting Markham as the Best Place in Canada to Invest and Locate Knowledge Based Industries Update the Economic Strategy in collaboration with strategic partners and measure outcomes Seek opportunities for economic investment in Markham, regionally and internationally Attract and maintain quality jobs in growth sectors of the economy Investment readiness through site availability, infrastructure and expedited approvals Create Destination Markham Promoting Markham s image, brand and attract visitors and businesses Rouge Park Gateway, Pan Am, Markham Centre, Pacific Mall and Main Streets 14

15 Goal: Safe and Sustainable Community Goal Statement: We will protect the public and respect the natural and built environments through excellence in sustainable community planning, infrastructure management, and programs. Objectives: 1. Managing our transportation and road network 2. Managing Growth in Markham 3. Ensuring the reliability of the Corporation s services 4. Protecting and respecting our built and natural environment 15

16 Objective 1 - Managing our transportation and road network Implement the Master Transportation Plan Work with Region to expedite EA s for transportation capacity improvements Update and validate Transportation Plan as planning progresses for Future Urban Area and Intensification Areas, and monitor results Cycling, Pathways and Trails Plan Complete the multi-use path from Toogood Pond to Bob Hunter Park by 2018 Inter-connect buildings via podiums and pedestrian links 16

17 Objective 1 - Managing our transportation and road network Continue to work with other levels of government to deliver road and transit infrastructure York Region Rapid Transit Corporation and York Region Transportation Task Force VIVA, Metrolinx and Ministry of Transportation EA s and consultation Encourage compact, mixed use development to reduce the amount of travel Development Charges review incentives to support live/work, mixed use and broader range of unit types (e.g. Apartment sizes) 17

18 Objective 2 - Managing Growth in Markham Implementing the new Official Plan: Need for commitment from Region and Province for infrastructure especially rapid transit, to align with timing of development Need for affordable housing strategies Provide input to Province on Growth Plan, Greenbelt Plan, Oak Ridges Moraine, and DC Act/Planning Act reviews (2015) 18

19 Objective 2 Managing growth in Markham Comprehensive Zoning By-law Project Second Suites need to manage and control to ensure regulatory compliance and control life safety aspects Creating Great Parks and Streetscapes Timing of parks and community facilities should be more closely aligned to development Ensure budgetary and operational impacts are addressed 19

20 Objective 3 - Ensuring the reliability of the Corporation s services To advance our emergency preparedness all City services will complete business continuity plans. Proactively manage our City infrastructure and have plans in place to reduce risks. Eg. Flood control 20

21 Objective 4 - Protecting and respecting our built and natural environment Advance Greenprint implementation by focusing on: Climate Change Adaptation Strategy Implementing new standards for infrastructure to address climate change (e.g. storm water management, parks & streetscapes) Sustainability standards checklist for development applications Support locally grown food 21

22 Goal: Stewardship of Money and Resources Goal Statement: We will demonstrate sound, transparent and responsible financial and resource management to mitigate risks while ensuring efficient and effective service delivery. Objectives: 1. Ensuring a fiscally prudent and efficient municipality 2. Stewardship of the City s assets 3. Increasing Transparency and Accountability 22

23 Objective 1 - Ensuring a fiscally prudent and efficient Municipality Refresh E3 strategy Opportunities for expenditure reductions and cost avoidance Revenue enhancement opportunities Continue to deliver multi-year Operating and Capital Budgets Ensure growth and non-growth related projects are fully funded Total cost of ownership annual operating costs and lifecycle program requirements Ensure services are delivered efficiently using key performance indicators Continue efforts to engage the public through social media 23

24 Objective 2 - Stewardship of the City s Assets Identify adequate funding exists in the Life Cycle Replacement and Capital Reserve Fund Review and analyze the impact of including assets with a life cycle replacement beyond the current 25 year period to the Reserve Funds. Develop a Municipal Asset Management Plan in compliance with the Ontario s Building Together Guide 24

25 Objective 3 - Increasing Transparency and Accountability Reinstate Auditor General Assess the impact of Bill 8 Develop transparency and accountability policies Provide free electronic access to certain City data that can be used without restriction by interested parties Place key city policies on the City s Portal 25

26 Next Steps Community consultation survey closes October 7, 2015 Staff to review and analyse the results of the survey and incorporate into the strategic plan Staff bring forward to Council in November the final Building Markham s Future Together Strategic Plan 26

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