Before printing and completing this application you need to be:

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1 Before printing and completing this application you need to be: l an RBS Business Account holder l a Limited Company or Limited Liability Partnership, with a turnover between 250k and 1m l UK or Channel Islands resident over 18 This form is enabled as a fillable PDF, which means you can complete it on screen. If you would prefer to print and complete by hand, please ensure all the sections are completed in BLOCK CAPITALS and black ink. Please pay particular attention to the full completion and signing of the BusinessOne Card Guarantee form. If you require any assistance please contact your Business Development Manager. Once you have completed and signed the application please send to: FREEPOST ke 2355 The Manager Business Telephony PO BO 153 Hornchurch RM12 BR Please note: due to regulatory requirements you will be required to print out several pages (approx 2). Please ensure you have adequate paper and toner in your printer.

2 Your Financial Controller BusinessOne add one to the team Limited Companies and Limited Liability Partnerships

3 Introducing an invaluable new addition Add BusinessOne to your team and it gets to work straightaway: helping you to manage expenditure, freeing up time and providing a convenient way to boost cash flow. It s one new recruit that has just the right qualities to hit the ground running. Flexible BusinessOne is a cost-effective charge card programme that helps to facilitate cash flow by giving you up to 38 days interest-free breathing space. There s no need to worry about interest charges as the balance is settled automatically each month by Direct Debit. Intelligent BusinessOne makes controlling your expenditure easy. It gives you instant online access to your complete financial picture. One click and you know who is spending what and where. And when you have the whole picture, it makes it quicker and easier to see where you can negotiate savings. Efficient BusinessOne guarantees you spend less time on your accounts and more time managing your business. Its comprehensive online expense management solution integrates seamlessly with your accounting systems. What s more, you can generate electronic VAT invoicing reports that are already HM Revenue and Customs accredited. Like every invaluable employee, it goes way beyond its remit, bringing you a wealth of additional benefits: from business discounts to free travel accident insurance and much more. Apply today You ll soon discover why it pays to employ BusinessOne. Just complete the application form and return it to your Business Manager.

4 Helping your cash to flow better We appreciate how important cash flow is to your business. That s why with BusinessOne you will enjoy an automatic interest-free grace period of up to 38 days. As the following chart demonstrates, when you purchase anything on 30-day payment terms, your business doesn t actually have to settle the invoice for up to 68 days. Receive invoice from supplier Payment terms 30 days Pay supplier with your card Pay balance on your card Day 01 Day 30 Day 68 You can use BusinessOne in the same way you would use any other MasterCard: at home or abroad, for everyday purchases like stationery and fuel, or larger items like computers and furniture, as well as those re-occurring payments you don t want to forget. Plus you can use BusinessOne to withdraw up to 500 a day from cash machines and access cash at bank branches (please refer to your general Terms for fees). 38 days interest-free Cash withdrawals Accepted worldwide

5 Putting you in complete control Using various methods of payment makes it difficult to keep an eye on your company s expenses. Employ BusinessOne today, use it for all your business expenditure, and with its easy-to-use electronic Management Information (emi) system, you ll know who is spending what and where instantly by the click of a button. Designed especially for businesses like yours, our emi solution is a secure, online business expense management tool that transforms your expense data into business intelligence, helping you control business expenditure. It could save you time and money too. Instead of manually entering receipts and invoices, our emi system captures all your BusinessOne card transactions and automatically uploads them to the web site each day. BusinessOne is simple to use, easy to customise and packed with a wealth of features, for example: You can create over 10 detailed reports to help track how and where money is being spent Access reports 2/7 or schedule them to run weekly/monthly emi can do so much more for your business, watch a demo at Quick guide to emi: See who is spending what and where HM Revenue and Customs accredited VAT reports Easy to run expenditure reports Seamless integration

6 Making savings across your business BusinessOne is designed to make your life easier and save you money. Apply today and you ll immediately notice the positive impact it has on your bottom line. For starters, your balance is settled every month so you won t suffer from expensive interest charges. But that s just the beginning: BusinessOne provides a key negotiating tool Our emi system can be set up to identify the suppliers you spend most with. So you can use this information to negotiate better deals. Free travel accident insurance worth 50,000 So your cardholders are protected when they travel on business (see documents for details). BusinessOne is tax-deductible So it pays for itself. We strongly advise you speak to your tax adviser, to fully understand how much tax you could save. Business Exclusive Discounts BusinessOne gives you access to savings on business resources, such as car breakdown cover, car hire and airport parking. Freeing up your time Your time is valuable too. BusinessOne s emi makes your financial life as easy as possible, so you re free to concentrate on your core business. No need to waste time transferring information as emi integrates seamlessly with your accounting system Transaction data is updated daily and stored for 25 months so you can easily identify trends and track expenditure against budget, quickly and accurately All expenditure under one roof means less time spent on writing, tracking and posting cheques, or having to reconcile BACS, or cash payments Easy-to-understand monthly statements available, both paper and online If you use VAT-capable suppliers, HM Revenue and Customs will accept BusinessOne VAT invoice reports as proof

7 Keeping your business safe Employee misuse insurance For your peace of mind, BusinessOne automatically provides employee misuse insurance for all customers with more than one cardholder. (Please refer to the Insurance policy documents for full details.) Protection against online fraud RBS Secure provides added protection to your internet purchases at participating online retailers by allowing you to use a password to authenticate payments. Online guarantee This covers you against fraudulent misuse of your BusinessOne. So should a fraudulent transaction using your details be carried out on the internet without your knowledge or consent, we guarantee not to hold you liable. Merchant Category Blocking This facility allows you to manage where your employees can use this card by allowing you to restrict BusinessOne purchases within certain merchant groups. Optional Cover BusinessOne also allows you to take out optional cost-effective insurances against identity theft and the loss or theft of your business cards. Speak to your Business Manager for further information.

8 Upgrade to BusinessOne Premium for even greater peace of mind Complete control. Improved cash flow. Reduced administration. Great savings... The benefits of BusinessOne are great. And when you opt for BusinessOne Premium they get even better. Worldwide business travel insurance When you re travelling on business, peace of mind is invaluable. So you can concentrate on the business, not on the travel details. When you book your travel with BusinessOne Premium, our comprehensive travel insurance means you don t have to worry you re covered for most eventualities, for up to 90 days per trip with no restrictions on the number of trips in a year. There s also a pre-travel Helpline where you can get advice on matters like visas, inoculations, currency restrictions and so on. Your Cover includes: You and up to 3 business colleagues who are travelling with you on any business trip Travel accidents up to 100k Emergency medical expenses up to 10 million dental, medical, surgical, or hospital treatment required whilst abroad Travel inconveniences such as cancellation, baggage delay or loss and curtailment of journey Green Flag Roadside assistance Does car travel feature in your day? With BusinessOne Premium, we give the highest priority to getting your business back on the road as swiftly as possible. BusinessOne Premium provides automatic Green Flag Rescue Plus cover, offering round-the-clock assistance, rapid breakdown and home call outs. Comprehensive Virus Protection Your BusinessOne Premium card offers virus protection through BitDefender offering a full suite of antivirus, firewall and anti-spam technology. Discounted airport parking As a BusinessOne Premium holder, you ll enjoy great savings on airport parking, and save valuable time, when you pre-book your parking space with BCP. Secure airport parking is available at more than 20 airports throughout the UK. Discounted Priority Pass Priority Pass is the world s largest independent airport lounge programme, with access to over 600 airport lounges worldwide. As an RBS BusinessOne Premium cardholder, you ll enjoy a discounted rate on your annual membership when paying on your BusinessOne Premium card.

9 Your choice of cards To help you decide which card best suits your needs, here s a simple overview of the features and benefits of both BusinessOne and BusinessOne Premium. Summary Table Features Interest free period up to 38 days Electronic Management Information (emi) Monthly statement and online account management Cash withdrawals (incl abroad) Use abroad, online, on the high street MasterCard acceptance Business benefits and discounts Business Exclusive discounts Discounted Airport Parking Discounted Airport Lounge access with Priority Pass Green Flag Rescue Comprehensive virus protection Insurance and protection Worldwide Business Travel Insurance: 10m medical expenses, up to 2m personal liability Protection against online fraud Online guarantee Merchant Category Group (MCG) Blocking Employee misuse insurance ( 15,000 per cardholder, 1m per company) Travel Accident Insurance Identity Theft Protection up to 150,000 Commercial Card Protection: 2hr assistance BusinessOne 50,000 (Optional) (Optional) BusinessOne Premium 100,000 covered with Worldwide Business Travel Insurance (Optional) (Optional) Apply today it s simple Take a few minutes to apply now for BusinessOne and it won t be long before your business is seeing the difference.

10 BusinessOne Credit Agreement partly regulated by the Consumer Credit Act 197 This is the BusinessOne charge card agreement between The Royal Bank of Scotland plc, Commercial Cards Division, Cards Customer Services, PO Box 577, Southend-on-Sea SS1 9AJ whose head office is at 36 St Andrew Square, Edinburgh EH2 2YB and the Customer signing the application form. A. Business Credit Limit KEY FINANCIAL INFORMATION The Bank will set the monthly credit limit from time to time and will inform the Customer of what it is. The Bank will set a Cash Advance Limit from time to time and will notify the Customer of the applicable Cash Advance Limit. B. Repayment Each month the Customer must pay the full amount outstanding on the Business Account by the due date which is seven days after the date on the monthly Statement. A payment due on a nonbusiness day, will be payable on the next Business Day (i.e. a weekday other than a national holiday). C. APR Cash Advance APR (variable) 7.6% BusinessOne 5.% BusinessOne Premium D. Total Charge for Credit OTHER FINANCIAL INFORMATION BusinessOne: 53.0 BusinessOne Premium: based on 1,200 drawn each month for a year and comprising charges mentioned below and repayment in accordance with the terms of the agreement. Annual Card Fee which will normally be BusinessOne: 35 BusinessOne Premium: 79 For Cash Advances the bank charges a Cash Handling Fee which is 3% of the transaction amount (minimum charge 3). E. Interest Rates The rate for outstanding balances is variable. Interest is charged and calculated on the average daily balance outstanding for the payment period until full repayment is made to the account (see Term 6.2). Interest is not charged on over limit fees, late payment charges or other fees which may be applied to the Business Account because the Customer is in breach of this agreement. Payments received by the Bank are applied to the transactions or items applied to the Business Account first towards transactions shown on a statement and then to those not yet shown on a statement in the following order: towards any charges and interest on the Business Account and then to other amounts due from the Customer (see Term.6). F. Changes to interest rates and fees The interest rate, fees and charges can be changed or new fees or charges introduced by giving you two months notice. The Cash Advance APR does not take into account possible changes. KEY INFORMATION G. Other charges The Bank will charge the Customer: Administration Fee if payment is not received by the due date or is returned unpaid; 2. interest on the outstanding balance (except on Administration Fees set out at G1 above) if unpaid by the due date (see B above) at a rate equivalent to 1.6% per month (19.2% p.a.) until paid in full; 3. an administrative charge for ancillary services (such as providing duplicate statements); and. a commission of 2.95% of the transaction amount on each transaction that is not in Sterling (including the purchase of foreign currency and travellers cheques). (See Terms.5, 6.2 and 6.). H. Your right to settle your Agreement early Under the Consumer Credit Act 197, you have a right to repay the outstanding balance due under the Agreement at any time either in full or in part. This is a statutory right available to you. Under the terms of this Agreement, there is no requirement to make payments other than the payment we notify to you on your statement. If you wish to exercise your statutory right to pay early, please call us on or write to us at The Royal Bank of Scotland plc, Commercial Cards Division, Cards Customer Services, PO Box 577, Southend-on-Sea SS1 9AJ. I. Your right to withdraw from the Agreement You have a right to withdraw from the Agreement (without giving any reason). Your right of withdrawal will start on the latest of the following: (a) the day after the day that the Agreement is made; (b) the day after the day that we first inform you of your credit limit; or (c) the day after the day that you receive an executed copy of the Agreement under section 63 of the CCA; and will end 1 days after that day. If you wish to withdraw from the Agreement you must tell us by calling us on the number set out above in section H or by writing to us at the address set out in section H. You must repay all of the credit provided to you under the Agreement without delay and in any event within 30 days of the day after the day that you tell us you wish to withdraw. You will also have to pay any interest which has accrued up to the date you repay the credit to us. Where credit is drawn down during the 1 day withdrawal period, we will notify you, on request and without delay, of the amount of interest that is payable per day. MISSING PAYMENTS Missing payments could have severe consequences and make obtaining credit more difficult. IMPORTANT READ THIS CAREFULLY TO FIND OUT ABOUT YOUR RIGHTS That part of this agreement which deals with cash advances is a regulated agreement under the Consumer Credit Act 197. As a result certain requirements for your protection should have been complied with when it was made. If they were not, the Bank cannot enforce this agreement without a court order. The Act also gives you a number of rights. You can settle the regulated agreement at any time by giving notice in writing and paying off the amount you owe under this agreement. You can settle this agreement in part at any time by giving notice and paying off some of the amount you owe. If you would like to know more about your rights under the Act, contact either your local Trading Standards Department or your nearest Citizens Advice Bureau. THEFT, LOSS OR MISUSE OF THE CARD If your card is lost, stolen or misused by someone without your permission, you may have to pay up to 25 of any loss to the Bank. If it is misused with your permission you will probably be liable for ALL losses. You will not be liable to the Bank for losses which take place after you have told the Bank about the theft, etc. However, the card can also be used under an agreement to which this protection does not apply. As a result, there may be circumstances under which you may have to pay for all the losses to the Bank. FORM OF CONSENT I wish to purchase a Commercial Card Protection policy to protect my cards. I understand that I am purchasing the product ticked above on credit provided by you and that the terms relating to the credit for the product can be found in clauses A to I above and in the accompanying BusinessOne General Terms. The Agreement comprises the terms at A to I above together with the BusinessOne General Terms in this brochure. The Customer can request a copy of this information at any time during the duration of the Agreement. The statutory notices and references to the Consumer Credit Act 197 are only applicable to agreements governed by the Act and are not therefore relevant to: (i) limited companies; (ii) partnerships with or more partners; (iii) partnerships of 2 or 3 partners all of whom are incorporated; or (iv) sole traders or partnerships of 2 or 3 partners (not all of whom are incorporated) where the credit limit exceeds 25,000 and the Bank expects the customer to draw down on an amount of credit exceeding 25,000 at any time during the life of the agreement. BusinessOne General Terms 1. Issue of Cards 1.1 The Customer authorises the Bank to issue Cards and a PIN to Cardholders detailed in the application or otherwise notified to it and authorises each Cardholder to use the Card and authorise card transactions on the Customer s behalf. The Bank will issue cards bearing the names of the Customer and the Cardholder. A Cardholder may only use the card issued with his/her name. 1.2 Cards can be used for the purchase of goods and services where the logo shown on the card is displayed. 1.3 The Bank will open, in the name of the Customer: an Account for each card a Business Account consolidating all the Accounts. 1. The maximum debit balance allowed on each Account is the Cardholder Credit Limit. The maximum debit balance allowed on the Business Account is the Business Credit Limit as notified by the Bank from time to time. Unless agreed otherwise the Bank may allow the Cardholder Credit Limit to be exceeded so long as the Business Credit Limit is not exceeded. 1.5 The Customer will appoint an Authorised Signatory who can request changes to Customer or Cardholder details by fax or in writing. This includes requests for new cards and for changes to the Business Credit Limit.

11 1.6 The Customer can also instruct the Bank in accordance with the authority held by the Bank. 1.7 The Bank is authorised to accept written or faxed instructions. Provided the signature on the written instructions or fax appears to be that of an Authorised Signatory or consistent with the authority held by the Bank, the Bank may assume the accuracy of the instructions and comply with them. The Bank may contact the person giving the written or faxed instructions by telephone to confirm any instructions or information received. The Bank may also accept instructions over the telephone. When accepting instructions over the telephone, the Bank will ask the person on the telephone certain agreed security questions. Provided the person is able to provide the correct answers, the Bank may assume that person is an Authorised Signatory or other person entitled to provide instructions to the Bank, assume the accuracy of the instructions and comply with them. 1.8 The Customer will immediately notify the Bank of any change of name, address, telephone number or (where applicable). If the Customer notifies the Bank by telephone, the Bank may ask the Customer to confirm any notice in writing. 1.9 The Bank enables the card to be used to withdraw cash (which includes foreign currency and travellers cheques) and to make money transfers (Cash Advances) unless the Customer has notified the Bank that it does not want these facilities to be available to it. The Bank may restrict the amount that may be withdrawn as Cash Advances to a percentage of the Business Credit Limit. If the Bank does this, it will inform the Customer of the Cash Advance Limit at that time. The Bank may also set a maximum amount which a Cardholder can withdraw as cash within any day or other period determined by the Bank and notified to the Customer. If the Bank does this, it may refuse any transactions which exceed that amount Unless expressly stated, any products, additional features or benefits made available to the Customer and/or Cardholder(s) do not form part of the Agreement and the Bank may withdraw them at any time. Use of Cards 2. Authorising Card Transactions 2.1 A Card transaction will be regarded as authorised by the Customer where the Customer or a Cardholder: authorises the transaction at the point of sale by following whatever instructions are provided by the merchant to authorise the transaction, which may include: a. entering the PIN or providing any other security code; b. signing a sales voucher; c. providing the Card details and/or providing any other details requested; d. waving or swiping the card over a card reader. The authorisation of a transaction can include authorising any single transaction, a series of recurring transactions (including transactions for an indefinite period), or pre-authorising a future transaction of a certain or uncertain amount inserts a Card and their PIN and makes a request for a Cash Advance at an ATM or at any bank counter; orally or in writing provides the Card details to the Bank or the Bank s representative and requests a Cash Advance or money transfer from the Account. 2.2 In the event that a Card transaction has not been authorised, the Customer or Cardholder may authorise a transaction after it has been made by providing its consent to the transaction orally or in writing. 2.3 Authorisation for a Card transaction may not be withdrawn (or revoked) by the Customer or the Cardholder after the time it is provided by the Cardholder. However, the following transactions may be withdrawn at a later date as follows: any transaction which is agreed to take place on a date later than the date it was authorised may be withdrawn so long as notification was provided no later than close of business on the Business Day before it was due to take place; or recurring transactions may be withdrawn if they are to occur after the date of withdrawal. 2. Funds to cover authorised transactions received by the Bank will be paid over to the merchant acquirer within 3 days following receipt by the Bank of the instruction to make payment and may take an additional day if authorised using a paper based authorisation process. 2.5 A transaction (the payment order) will be received as follows: For purchases and ATM transactions, at the time the Bank receives the transaction instruction from the merchant acquirer or ATM operator. Cardholder usage 2.6 The Customer will ensure each Cardholder only uses cards for business purposes and: complies with the Agreement and any security measures advised by the Bank does not exceed their relevant cardholder credit limit and/or cash advance limit discloses the card number to third parties only in order to carry out a card transaction signs any card issued immediately on receipt memorises any PIN issued by the Bank for use with a card, destroys the notification slip immediately and does not disclose the PIN to any person takes reasonable care of the card does not use a card or cheque while it is suspended, after it has been cancelled or in breach of any restriction. Customer obligations in relation to the card 2.7 The Customer will: meet all expenditure, charges and interest incurred through the use of all cards (unless a refund is lawfully due) including where a card continues to be used by the Cardholder after the Bank has been asked to suspend, cancel or restrict its use, the Agreement has been terminated or a Cardholder uses the card in breach of their obligations to the Customer notify the Bank immediately of any change to a Cardholder s or the Customer s details notify the Bank without undue delay and within a maximum of 13 months after the date the transaction is debited to the Account where the Customer knows or suspects a Card has been misused or where a payment has been wrongly executed return to the Bank or destroy cards, where a Cardholder is no longer permitted to use them notify all suppliers with a continuing payment authority that a card has been cancelled. 2.8 The Customer may be entitled to claim a refund in relation to transactions where: a card transaction was not authorised under this Agreement; the Bank is responsible for a card transaction which was incorrectly executed and the Customer or Cardholder notified the Bank in accordance with Condition 2.7.3; a pre-authorised transaction did not specify the exact amount at the time of its authorisation and the amount charged by a supplier is more than the Cardholder could reasonably have expected taking into account normal spending patterns on the card or the circumstances of the transaction. A claim for a refund in these circumstances will not be accepted if: a. the amount of the transaction was made available to the Customer or Cardholder at least weeks before the card transaction date; or b. it is made more than 8 weeks after being debited to the Account. 2.9 The Bank may at any time (and in accordance with such notice as may be required by this Agreement or statute): suspend, restrict or terminate a Cardholder s use of a card, or refuse to issue or replace a card and/or reduce any agreed Business Credit Limit and/or Cash Advance limit for reasons relating to the following: a. the Bank is concerned about the security of the Account; b. the Bank suspects the Account is being used or might be used in breach of this Agreement or in an unauthorised or fraudulent manner; c. if there is a change in the Customer s financial circumstances giving the Bank reasonable grounds to believe there to be a significant risk that the Customer may have difficulty paying the Bank, including: the Customer proposes a voluntary arrangement with its creditors. there is any resolution or petition for liquidation or bankruptcy or insolvency proceedings are commenced, in relation to the Customer in any jurisdiction, except as part of a re-organisation agreed by the Bank. any security is enforced or a receiver or similar official is appointed in respect of any of the assets of the Customer. there is an application or petition for an administration order, or notice is given to any person of intention to appoint an administrator, or an administrator or similar official is appointed, in relation to the Customer. any other circumstances occur which cause the Bank to believe that the Customer s obligations to the Bank will not be met. Prior notice will be given to the Customer unless it is unable to do so or it would be illegal or would compromise security of the Account, in which case it will inform the Customer afterwards refuse to authorise a card transaction for any of the following reasons: a. any of the reasons set out in b. in the event of systems or software failures or errors c. the Bank considers the transaction to be potentially suspicious or illegal, for example, if the Bank suspects fraud or the identity of the person using the card d. errors, failures or refusals by merchants, payment processors or payment schemes processing card transactions e. if the Customer has requested some form of restriction to be placed on a card or on transactions. If the Bank refuses a transaction, it will notify the Customer at the point of the transaction orally or in writing depending on the nature of the transaction being made. The Customer may find out the reasons for the refusal and correct any information we hold which may have led to the refusal by telephoning The Bank may disclose information to a third party where it is necessary to carry out card transactions or to comply with its obligations as a card scheme member. 3. Lost and Stolen Cards and unauthorised or incorrectly executed payments 3.1 The Customer must notify the Bank without undue delay on (2 hours calls may be recorded), Minicom users dial , if the Customer knows or suspects that a: card is lost or stolen PIN or password is known to an unauthorised person reported card has been found. A card which is later found, must be destroyed. 3.2 Provided the Customer has properly notified the Bank, unless the Customer or a Cardholder acts fraudulently or with gross negligence, the Customer s maximum liability will be 25 for losses arising from fraudulent use of the card before notification that it has been lost or stolen. The Customer is not liable for a fraudulent transaction where the card is used on the Internet, by telephone or mail order. 3.3 The Customer will (and will ensure that Cardholders) assist the Bank to recover cards and investigate any loss, theft or the disclosure of a PIN or password. 3. The Bank may disclose information to third parties in relation to lost or stolen cards.

12 3.5 If a transaction was not authorised or was incorrectly executed the Customer must notify the Bank without undue delay on Where a transaction was not authorised by the Customer, the Customer is entitled to a refund of the amount and interest or charges that would not have been payable but for the transaction. 3.7 Where a transaction is incorrectly executed, the Bank is liable for purchases and Cash Advances, if it can be proved that the Bank received the payment order.. Transactions and Statements.1 Card transactions will be debited to the relevant Account and will be shown on a monthly Statement together with any interest and charges..2 The Statement will show:.2.1 information relating to each card transaction which will enable it to be identified;.2.2 the amount of the card transaction shown in the currency in which the transaction was paid or debited to the account;.2.3 the amount of charges for the transaction and the interest payable;.2. any exchange rate used by the Bank to effect any currency conversion and the amount payable after the currency conversion has been made;.2.5 the date the transaction is authorised or posted on to the Account..3 The Bank reserves the right not to issue a statement if there is a nil balance and there have been no entries since the last statement.. The Statement will constitute a demand for payment. Payment of the full amount outstanding on the Business Account shall be made by the Customer no later than 7 days after the date of the Statement (the due date). The Customer is required to pay, without further demand being made, any arrears from previous Statements. The Bank may include the amount of any arrears in Statements and arrears may be added to the amount required that month to show the total amount the Customer must pay to the Bank. Any payment the Bank received (or part of it) will be treated as paying off any arrears on the Business Account before being treated as paying sums due from the most recent Statement. Payment shall be made by the Customer presenting to its bank a request for payment by Direct Debit and immediately and irrevocably authorising its bank to pay all such requests upon presentation at all times during the continuance of this Agreement. The Customer s Direct Debit must be from its Business Current Account with the Bank unless the Bank waives this requirement..5 Payment will only be treated as having been made once cleared funds have reached the Business Account and will be applied to the transactions or items applied to the Business Account in the following order: a) in payment of any charges and interest remaining unpaid; and b) in payment of other amounts then due from the Customer..6 Any payment the Bank receives (or part of it) will be treated as paying off any arrears on the Business Account before being treated as paying sums due from your most recent Statement..7 Statements will be provided either by post, by electronic means or by making the information available on a Customer s secure webpages. A charge will be made for supplying additional or duplicate copies of statements. The amount of the applicable charge may vary from time to time and the amount of the current amount of the charge is stated on our website at 5. Set-off and Tax 5.1 The Bank may set off any amount due to the Bank under the Agreement against any amount owing by the Bank to the Customer. The Bank may exercise this right, without prior notice both before and after demand, and to do so, may convert to one currency, any amount which is in a different currency. 5.2 Any tax, duty or other charge imposed on the Business Account and paid by the Bank, will be debited to the Business Account. 6. Fees and Interest 6.1 The Customer will pay the Bank s fees and interest as set out in the Terms or as advised to the Customer. 6.2 If the Customer fails to repay the full amount outstanding on the Business Account by the due date as set out in section B of the Agreement, the Customer will be charged a late payment charge as set out in section G2 of the Agreement (or such other rate as is notified to the Customer by the Bank from time to time) calculated on the average daily balance outstanding (excluding sums on which interest is not charged) for the period to which the Statement relates until full repayment is credited to the Business Account together with the applicable Administration Fee as set out in section G1 of the Agreement. 6.3 The Bank may agree a payment holiday allowing the Customer to miss one or more monthly payments. If this happens, interest will still be charged on the balance on the Business Account but no Administration Fee will be charged. 6. Card transactions will be carried out in sterling. Foreign card transactions will be converted into sterling using either: the Bank s exchange rate; or the exchange rate used by the payment scheme as applicable applying at the date of the debit. 6.5 The Annual Card Fee is not refundable if the Customer downgrades from BusinessOne Premium to BusinessOne. 7. BusinessOne Electronic Management Information (emi) 7.1 Introduction This Term applies if the Bank agrees the Customer may use the emi system (emi System), which is a management information tool described further in the documentation, guides and materials (emi Material) supplied by the Bank from time to time. The Bank has entered into an agreement with MasterCard International Corporation (MasterCard) to enable the Bank to provide the emi System to the Bank s customers. 7.2 emi System (a) Subject to the Customer complying with its obligations under this Term and the Agreement and the instructions and procedures set out in the emi Material, the Bank will use reasonable efforts to make the emi System available to the Customer in accordance with and subject to this Term. (b) The Customer shall be responsible for controlling access to and use of the emi System and shall ensure that only properly authorised users (Users) are permitted to use it. The Customer shall take all necessary steps to ensure that all Users keep any passwords, authorisations and security information required to access the emi System confidential and secure from unauthorised use. (c) The Customer shall ensure the Users only use the emi System in accordance with this Term and the emi Material. 7.3 Security (a) The Customer shall, and shall procure that the Users shall, comply with any reasonable instructions the Bank may issue regarding the security of the emi System or information received or sent through it from time to time. The Customer shall set-up, maintain and regularly review security arrangements concerning the Users access to and use of the emi System and information stored on the Customer s computing and communications systems to prevent unauthorised access or use. (b) The Customer must notify the Bank as soon as reasonably possible upon becoming aware of (1) any actual or attempted unauthorised access to or use of the emi System, or (2) any potential attack on or prejudice to the emi System, including (without limitation) risk of transmission of any virus or denial of service attack. (c) The Customer must ensure that neither the Customer nor its Users do anything during or after the term of the Agreement which may result in the security of the emi System, the information received or sent through it or the systems or security of any other Bank customers, being compromised. 7. Data Protection (a) The Customer shall comply at all times with the Data Protection Act (b) The Customer shall ensure that any personal data that its shares with the Bank in relation to Cardholders, Users or any other employees or agents of the Customer, can be lawfully processed by the Bank and MasterCard in the manner anticipated in the Agreement. (c) The Customer shall to the extent necessary for the purposes of this Term 7.(c) ensure that all Cardholders are made aware of the existence and nature of the emi System and shall ensure that the Cardholders (and where relevant the Users) have consented to their personal data being processed by the Bank in the UK and by MasterCard in the USA in the manner anticipated in the Agreement. 7.5 Proprietary Rights (a) MasterCard owns and shall retain all right, title, and interest in and to the emi System and any related programming language or code, including all copyright, patents, trade secrets, trade marks, design, know-how and all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world (Intellectual Property Rights) therein. Nothing in the Agreement shall convey to the Customer, the Users or the Cardholders or any other third party any right, title or interest in or to the emi System or any related programming language or code, including all Intellectual Property Rights therein, other than as set out in the Agreement. MasterCard has granted the Customer a non-exclusive, personal, non-transferable, limited licence to use the emi System and all necessary Intellectual Property Rights to access the emi System, as contemplated under, and in accordance with, this Term 7. (b) The Customer agrees, and shall procure that the Users agree, not to reverse engineer, redesign, adapt or use the emi System or the emi Material or access the emi System to develop any software or other material based thereon. 7.6 Additional Obligations The Customer shall: (a) make available to the Bank, MasterCard and its permitted sub-contractors, free of charge, such facilities and systems as they may reasonably require from time to time to provide to the Customer the emi System, subject to them complying with all of the Customer s reasonable security procedures concerning access to its facilities; and (b) provide as soon as reasonably practicable such information that the Bank may reasonably require for the purposes of performing its obligations under this Term and the Agreement. 7.7 Warranties (a) The Bank will make reasonable efforts to procure that the emi System performs substantially as described in the emi Material. However, if any defect, error or disruption is caused by the improper or unauthorised actions or negligence of the Customer, the Users or the Cardholders, the Customer shall be responsible for any costs or expenses incurred or suffered by the Bank to remedy such defect, error or disruption. (b) The Bank will make reasonable efforts to ensure that any information or data supplied to the Customer through the emi System accurately reflects the information received from a third party. As such information is collected from various sources (including third parties), the Bank does not warrant that the information is accurate, sufficient or error-free, nor that the information on the Bank s system is current and up-to-date at the time it is accessed. (c) The warranties set out in Terms 7.7(a) and 7.7(b) are the only warranties made by the Bank in respect of the emi System. All warranties or terms that might be implied by statute or otherwise (including those as to satisfactory quality, merchantability or fitness for any particular purpose of the emi System) are hereby excluded.

13 (d) The Customer is only permitted to use the information and material obtained from the emi System for lawful reasonable business purposes. The Customer shall ensure that it complies with all laws and regulations relating to the use of the emi System. 7.8 Suspension From time to time the Bank may suspend or withdraw the emi System (1) where MasterCard suspend or withdraw the emi System for any reason (2) for reasonable maintenance purposes, (3) where the Bank suspects a breach of security might have occurred in relation to the emi System or the Customer or () for any other reason where the Bank reasonably considers it necessary to do so. The Bank will use reasonable efforts to provide the Customer with reasonable notice prior to the suspension or withdrawal. 8. Termination 8.1 The Agreement will continue indefinitely unless terminated. The Bank may terminate the Agreement for any reason by giving the Customer at least 2 months notice. The Customer may terminate the Agreement by giving the Bank at least 1 month s notice. 8.2 If the Customer is in material breach of the Agreement, the Bank shall be entitled to terminate the Agreement with immediate effect on giving written notice to the Customer. 8.3 The Bank provides the emi System to the Customer under licence from MasterCard. In the event that the agreement between MasterCard and the Bank granting such licence is terminated for any reason then the Customer s right and licence to use the emi System shall automatically terminate with immediate effect (although the Bank shall promptly notify the Customer of such termination) and the emi System shall be suspended immediately in accordance with Term Consequences of Termination 9.1 On termination of the Agreement: any balance, interest and outstanding fees on each Account will be immediately payable. Where Annual Card Fees have been applied to the Account or Business Account within the year prior to the date of termination, those fees will be pro rated to the date of termination and the Business Account will be credited with the proportion of the amount that corresponds to the period after the date of termination. In the event that any sums are not paid in full, interest and fees will continue to accrue at the contractual rate or amounts notified to you under the terms of this Agreement which terms will continue in effect notwithstanding the termination all cards will be cancelled the Customer remains liable for all transactions authorised prior to the date of termination or the result of continued use of the card. The Customer must also pay any interest and fees which are applied to the Business Account after the date of termination. 9.2 Termination of the Agreement will not affect: the rights of either party accrued to the date of termination; any terms that apply to any outstanding balance, including interest or fees payable under the terms of this Agreement. 10. Exclusions and Limitation of Liability 10.1 The Bank is not liable for loss arising from: any cause which results from abnormal and unforeseeable circumstances beyond the Bank s control, the consequences of which would have been unavoidable despite all efforts to the contrary; or the Bank s compliance with legal or regulatory requirements; or loss or corruption of data unless caused by the Bank s negligence or willful default The Bank is not liable for: business interruption, loss of revenue, goodwill, opportunity or anticipated savings any indirect or consequential loss Except as set out in the Agreement, the parties have not relied on and do not have any rights against each other in relation to any oral or written representation, warranty or collateral contract made before the date of the Agreement in relation to BusinessOne. 10. Nothing in the Agreement excludes liability for fraudulent misrepresentation, death or personal injury The Bank s liability to the Customer relating to, under and/or arising out of or in connection with the emi System shall, in aggregate, in respect of any claim, or series of connected claims arising out of the same cause in any calendar year, not exceed the aggregate of the annual card fees paid by the Customer in the 12 month period immediately preceding the claim (or the first claim in a series of connected claims). 11. Financial Information The Customer will promptly provide any information regarding the Customer s financial condition and business as the Bank reasonably requests, including audited financial statements. 12. Transfers 12.1 The Bank may allow any person to take over any of its rights and duties under the Agreement. The Customer authorises the Bank to give that person or its agent any financial or other information about the Customer. References to the Bank in the Agreement include its successors The Customer may not transfer the benefit of the Agreement. 13. Non-waiver If the Bank waives any of its rights under the Agreement, it does not mean the Bank will waive that right in future. 1. Severability If any of the Terms is held to be unlawful or unenforceable, it will be severed from the remaining Terms which will continue in full effect. 15. Changes 15.1 The Bank may unilaterally change any of these terms by notifying the Customer at least 2 months before the change is due to take effect. The change will automatically take effect and the Customer will be deemed to have accepted the notified change unless the Customer notifies the Bank that it does not agree to the change. In that event, the Bank will treat that notice as notification that the Customer wishes to immediately terminate the Agreement The Bank may apply changes to the Bank s exchange rate or the payment scheme s exchange rate (as applicable) immediately. The Bank may also make changes which are more favourable to Customers immediately and without any notification. 16. Notices 16.1 All notices and other communications must be in writing in English unless expressly permitted to be oral under this Agreement or by statute The Bank may deliver a notice or communication to the Business at the contact details last known to the Bank, the Business registered office or electronically where the parties agree A notice or communication by the Bank will be effective at the time of personal delivery or when an electronic message is sent; on the second Business Day after posting; or, if by fax, at the time of sending, if sent before 6.00pm on a Business Day, or otherwise on the next Business Day. 16. Unless the Bank agrees otherwise, a notice from the Business to the Bank must be in writing addressed to The Royal Bank of Scotland plc, Commercial Cards Division, Cards Customer Services, PO Box 577, Southend-on-Sea SS1 9AJ and will be effective on receipt. 17. Law and Jurisdiction These BusinessOne General Terms and the Agreement are concluded in English and shall be governed by and construed in accordance with English law and each party agrees to submit to the non-exclusive jurisdiction of the English courts as regards any claim or matter arising under the Agreement. Notwithstanding the above, if the address given for the Customer in the application form is situated in Scotland then the Agreement shall be governed and construed in accordance with Scots law and the Bank and the Customer both agree to submit to the nonexclusive jurisdiction of the Scottish Courts. p Your information 18. Who we are 18.1 Your account is with The Royal Bank of Scotland. We are authorised and regulated by the Financial Services Authority as a bank and insurance mediator. Authorised number We are also licensed by the Office of Fair Trading for consumer credit activities. Licence number We are a member of The Royal Bank of Scotland Group (the Group). For information about our group of companies please visit and click on About Us, or for similar enquiries please telephone or Minicom Your electronic information If you contact us electronically, we may collect your electronic identifier, (e.g. Internet Protocol (IP) address or telephone number) supplied by your service provider. 20. How we use your information and who we share it with 20.1 Your information comprises all the details we hold about you and your transactions, and includes information obtained from third parties We may use and share your information with other members of the Group to help us and them: assess financial and insurance risks; recover debt; prevent and detect crime; understand our customers requirements; develop and test products and services We do not disclose your information to anyone outside the Group except: where we have your permission; or where we are required or permitted to do so by law; or to credit reference and fraud prevention agencies and other companies that provide a service to us or you; or where we may transfer rights and obligations under this agreement. 20. We may transfer your information to other countries on the basis that anyone to whom we pass it provides an adequate level of protection. However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we shall write to you. If you do not object to the change within 60 days, you consent to that change If you would like a copy of the information we hold about you, please write to: The Royal Bank of Scotland plc, Commercial Cards Division, Cards Customer Services, PO Box 577, Southend-on-Sea SS1 9AJ. A fee may be payable. 21. p Credit reference agencies 21.1 We may make periodic searches at credit reference agencies and will provide information to the Group to manage and take decisions about your accounts. This may include information about how you manage your account including your account balance, credit limit and any arrears. We will also provide this information to credit reference agencies who may make this information available to other organisations so that they can take decisions about you, your associates and members of your household. The information may also be used for tracing purposes.

14 22. p Fraud prevention agencies 22.1 If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when: checking applications for, and managing credit or other facilities and recovering debt; checking insurance proposals and claims; checking details of job applicants and employees. We, and other organisations that may access and use information recorded by fraud prevention agencies, may do so from other countries We can provide the names and addresses of the credit reference and fraud prevention agencies we use if you would like a copy of your information held by them. Please contact The Royal Bank of Scotland plc, Commercial Cards Division, Cards Customer Services, PO Box 577, Southend-on-Sea SS1 9AJ. The agencies may charge a fee. 23. Regulatory Information 23.1 We are a member of the Financial Services Compensation Scheme. The Scheme can pay compensation to customers if a regulated firm is unable to pay claims against it, usually if the firm stops trading or is insolvent. For further information on the conditions governing compensation and details on how to apply, please refer to the FSCS at If you are not satisfied with any of our products or services, we have a complaint handling procedure which you can use to resolve such matters. You may request a leaflet giving details of the procedure from any branch or from your Business Manager We are a member of The Financial Ombudsman Service. If you are still not satisfied after following our complaint handling procedures, you may be able to ask the Ombudsman to review the complaint. 23. You can find out more about The Financial Ombudsman Service in a leaflet available from any branch or your Relationship Manager. Alternatively, you can write to Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E1 9SR or telephone RBS/B1/0111 BE

15 Summary Box The information contained in this table summarises key product features and is not intended to replace any terms and conditions. Cash Advance APR (Variable) Allocation of Payments Credit Limit Fees Charges Default Charges 7.6% BusinessOne 5.% BusinessOne Premium based on 1,200 drawn each month for a year and comprising charges mentioned below and repayment in accordance with the terms of the agreement Direct Debit will clear balance at end of month. Payments received by the Bank are applied to the transactions or items applied to the Business Account first towards transactions shown on a statement and then to those not yet shown on a statement in the following order: towards any charges and interest on the Business Account and then to other amounts due from the Customer (see Term.6) Minimum: 500 Maximum: subject to status Annual Card Fee which will normally be: BusinessOne: 35 BusinessOne Premium: 79 For further details, please refer to your BusinessOne Terms Interest on the outstanding balance (except on Default charges) if unpaid by the due date at a rate equivalent to 1.6% per month (19.2% p.a.) until paid in full Cash advances: 3% (min 3) Transactions in foreign currencies (including purchase of foreign currency and travellers cheques): 2.95% For further details, please refer to your BusinessOne Terms Late payment fee: 12 Returned payment fee: 12 The Direct Debit Guarantee This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit The Royal Bank of Scotland plc will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request The Royal Bank of Scotland plc to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit by The Royal Bank of Scotland plc or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when The Royal Bank of Scotland plc asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

16 Your Insurance Policies Commercial Card Protection Statement of Demands and Needs If you do not have insurance cover, which (i) provides emergency cash; and/or (ii) covers costs incurred through the misuse of your card when they are lost or stolen; and/or (iii) enables you to cancel all missing cards in one phone call, this Commercial Card Protection Policy or Card Protection Plus Policy will meet your needs. You will not receive advice on whether this is suitable for your needs; you should make your own choice whether this is suitable. Statement of Price RBS Commercial Card Protection Insurance is provided with your cards for 50 (for up to 15 cards) or 15 per year per card (for Limited Liability Partnerships, Limited Companies and Partnerships). RBS Card Protection Plus Insurance is provided with your card for 29 per year per card (for Sole Traders). Your Policy Summary Commercial Card Protection and Card Protection Plus This is a summary of cover only. Full terms and conditions are included in a policy pack sent on acceptance of your application. Terms are also provided at each policy renewal. The Insurer Commercial Card Protection and Card Protection Plus are provided by Card Protection Plan Limited ( CPP ), which arranges cover with the insurer, ACE European Group Limited. About Commercial Card Protection and Card Protection Plus These policies provide insurance cover against unauthorised use of your credit and bank cards if these are lost or stolen, plus a loss reporting service so that missing cards are promptly cancelled. You can also receive an emergency cash advance if all your cash is lost at the same time as your cards and you are stranded without any other access to money. Policies are for one year. To be eligible for cover, you must be over 18 and live either in the United Kingdom, Jersey or Guernsey. Principal features Worldwide cover against fraudulent card use in the period before and after you report your missing cards up to certain limits. Emergency cash, hotel bill advance and replacement travel ticket advance available up to certain limits. Replacement cash insurance for cash stolen at the same time as your cards, up to certain limits. (Card Protection Plus only) Up to 500 cover for replacing locks and keys if your keys are lost, stolen, locked in or stuck in a lock. Includes car hire/travel expenses, costs of vehicle immobilisers or alarms being reset and costs of replacing vehicle infrared handsets. (Card Protection Plus only) Covers you and up to four other people living at your address. Conditions and Exclusions These are the most important conditions and exclusions only. Full details of all conditions and exclusions are listed in the policy document. You should refer to this if you want to decide if there are other conditions and exclusions that may be important to you. Card loss must be reported to CPP within 2 hours of discovery (policy section A1) Unauthorised card use cover is not available if you use your card in a way that your card issuer does not allow or if someone else at your home uses your card without permission (policy section A2) We will not pay more than the first 50 of any claim if your card has been retained by an automated telling machine (ATM) (section B1) You must be away from home when your cards are lost or stolen to be eligible for replacement travel ticket and emergency cash advances (sections B9 and B8). Hotel bill payment only available if you are abroad when cards go missing (section B). To be eligible for cash advances and payments, you must apply for these within 8 hours of notifying us of your card loss. Loans subject to status and repayable within 28 days (sections B, B8, B9). (Card Protection Plus only) Car hire or travel expenses cover available for three days expenses only, which must be agreed in advance by CPP when your report the loss and before these costs are incurred (section B2). (Card Protection Plus only) Maximum one claim per year for costs of reprogramming or resetting vehicle immobilisers and alarms (section B2). Cancellation You have a statutory 1 day right to cancel with a full premium refund. This also applies when your policy is renewed. To cancel, please call If you cancel outside this 1 day period, no refund of your premium will be made. Complaints and Claims If you are unhappy with your policy or if you need to make a claim, please telephone If you remain unhappy following a complaint, you may be able to refer to the Financial Ombudsman Service ( ). If you need to make a claim, we will tell you what to do and what documents you must send us. Consumer Protection CPP and ACE are members of the Financial Services Compensation Scheme so you may be entitled to compensation if we cannot meet our obligations. Insurance advising and arranging is covered for 90% of the claim without any upper limit. Employee Misuse Insurance Statement of Demands and Needs We have not provided you with a personal recommendation as to whether this policy is suitable for your specific needs. This product meets the demands and needs of those who wish to receive Employee Misuse coverage as described in the Policy. Statement of Price Royal Bank of Scotland Employee Misuse Insurance is provided with your card for no extra cost. Your Policy Summary This document provides a summary only of the benefits and limitations of The Royal Bank of Scotland Employee Misuse Insurance provided to companies that have established a Commercial Card account with The Royal Bank of Scotland plc. It has been prepared in accordance with format requirements prescribed by the FSA. The full terms and conditions of cover are set out in the Policy document in this booklet, and may be viewed on request. You are encouraged to read the Policy document (s) prior to policy commencement in order to understand fully all conditions and exclusions which relate to this cover. In the event of a cardholding employee of your company misusing their Royal Bank of Scotland business card, the insurance automatically protects The Royal Bank of Scotland and you by way of liability waiver, against losses up to 1,000,000 per company and 15,000 per cardholder during the period of insurance. There is a smaller limit of 600 for misuse involving cash. The period of waiver is 75 days prior to the discovery date of the loss by your company and 1 days after this date. The cover is provided by certain underwriters at Lloyd s of London, and covers The Royal Bank of Scotland Group and you by liability waiver. The policy contains a cancellation clause which can result in the termination of the cover to The Royal Bank of Scotland plc in 90 days. Should a cancellation notice be issued to The Royal Bank of Scotland plc, they are obliged to notify you immediately. The underwriters will not be liable for loss of interest or consequential loss of any kind, and cash advances which exceed 200 per day or a maximum of 600 in all prior to Termination Date. If you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact Royal Bank of Scotland Commercial Cards, Cards Customer Services, PO Box 577, Southend-on-Sea SS1 9AJ. Telephone: Textphone If you are unable to resolve the situation and wish to make a complaint you can do so at any time by referring the matter to the Complaints Department (Lloyd s). Their address is Complaints Department, Lloyd s, One Lime Street, London EC3M 7HA. Telephone: Fax: complaints@lloyds.com. Complaints that cannot be resolved by the Complaints Department may be referred to the Financial Ombudsman Service. Further details will be provided at the appropriate stage of the complaints process. You may be entitled to compensation from the Financial Services Compensation Scheme should the underwriters be unable to meet their liabilities under this policy. Travel Accident Insurance at no extra cost Statement of Demands and Needs We have not provided you with a personal recommendation as to whether this policy is suitable for your specific needs. This product meets the demands and needs of those who wish to receive Travel Accident Insurance coverage as described in the Policy. Statement of Price RBS Travel Accident Insurance is provided with your Business Card and BusinessOne Card for no extra cost. Your Policy Summary This summary does not contain the full Terms and Conditions of cover. These are set out in the Policy Document. Travel Accident Insurance is underwritten by ACE European Group Limited Registered in England Number , Head Office 100 Leadenhall Street London, EC3A 3BP, which is authorised and regulated by the Financial Services Authority, registration number FRN Full details can be found on the FSA s Register by visiting or by contacting the FSA on Significant Features and Benefits Up to a maximum of 50,000 per person will be payable to you, your partner or your dependent children under age 23 in the event of their suffering accidental death (limited to 3,000 for children) or permanent disability as defined in the Policy Document whilst travelling on licensed public transport or in a hired car. Duration of Cover Cover begins as soon as the Employing Company s application for the Business Card or the BusinessOne Card has been accepted by Royal Bank of Scotland. Cover continues automatically as long as i) the Employing Company maintains the RBS Business Card or Business One Card Account: ii) the Cardholder remains an employee of the Company; and iii) the insurance continues to be placed with ACE. As this insurance may continue for more than a year the Cardholder should review it periodically to ensure that cover remains adequate. Significant or unusual exclusions or limits (see page 27 for full list of exclusions) a. whilst under the influence of intoxicating liquor or drugs. b. sickness or disease not directly resulting from Bodily Injury. c. Repetitive Stress (Strain) Injury or Syndrome or any gradually operating cause. d. Post Traumatic Stress Disorder or any psychological or psychiatric condition. e. any pre-existing physical defect or infirmity. f. intentional self-injury or suicide.

17 g. engaging in any form of Aerial Pursuits or aviation as a pilot or crew member. h. active service in the armed forces. i. war. Cancellation: The Employing Company may cancel this insurance at any time by contacting ACE s Customer Service Team on How to Claim If a claim needs to be made, ACE s Claims Service Team needs to be notified within 60 days of the accident, or as soon as possible after that. ACE will then ask for a claim form to be filled in to register the claim. ACE s contact details are: Claims Department, Postal address: Broomielaw, Glasgow G1 RU Telephone: International: + (0) Facsimile: ah.claims@acegroup.com Complaints Procedures ACE is dedicated to providing a high quality service and wants to maintain this at all times. If it is felt that a first class service has not been offered or a complaint must be made regarding this insurance ACE should be contacted at the following address. ACE Customer Service Manager; 200 Broomielaw, Glasgow G1 RU; Telephone: ; Fax: ; A&Hcustserv.complaints@acegroup.com. The Financial Ombudsman Service may be approached for assistance if the Insured Person is dissatisfied with ACE s final response. Its contact details are: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E1 9SR, Telephone: , Fax: , enquiries@financial-ombudsman.org.uk Web Site: The existence of these complaint procedures does not reduce an Insured Person s Statutory Rights relating to this Policy. For further information about Statutory Rights the Insured Person should contact the Office of Fair Trading or Citizens Advice Bureau. Financial Services Compensation Scheme In the unlikely event that ACE is unable to meet its liabilities the Policyholder may be entitled to compensation under the Financial Services Compensation Scheme (FSCS). Their contact details are: Financial Services Compensation Scheme, 7th Floor Lloyds Chambers, Portsoken Street, London E1 8BN. BusinessOne Premium Card Worldwide Travel Cover Statement of Demands and Needs The Business Premium & BusinessOne Premium Card Travel Insurance policy meets the demands and needs of Premium Card customers who wish to ensure that travel insurance exists for your business trip. We are not making a personal recommendation based on your individual circumstances that the policy is suitable for your needs and we recommend that you read this summary and the policy wording carefully. Statement of Price RBS Business Premium & BusinessOne Premium Card Worldwide Travel Cover is provided with your Premium Card at no extra cost. Your Policy Summary This summary does not contain the full Terms and Conditions of cover. These are set out in the Policy Document. This document does not form part of the contract between us. You may need to review this cover periodically to ensure it remain adequate for your needs. Features of a Business Premium and BusinessOne PremiumCard Travel Insurance Policy This policy is underwritten by UK Insurance Limited and cover comes into force from the date you book your first trip after opening your Business Premium or BusinessOne Premium Card. Cover continues on the understanding that you remain a Premium Cardholder and ceases immediately on closure of your Card. UK Insurance Limited (UKI), registered no , registered address: The Wharf, Neville Street, Leeds LS1 AZ. UKI is authorised and registered by the Financial Services Authority. The maximum trip limit is 90 days; there is no cover for any trips involving Winter Sports. You must be a UK resident for this insurance to apply. This insurance allows all Premium cardholders and up to 3 business colleagues travelling with the cardholder access to the benefits describe within this policy. Only the cardholder can travel alone and be covered by this insurance. Significant exclusions and limitations General Conditions and Exclusions The following conditions and exclusions apply to all the sections of the policy wording. Conditions Within 60 days of returning from your trip or the date you cancelled your trip, you must notify us in writing of any bodily injury, illness, incident or unemployment or on discovery of any loss or damage which may give rise claim under this policy. You must also inform us if you aware of any writ, summons or impending prosecution. Every communication relating to a claim must be sent to us without delay. If at the time of any incident which results in any other insurance covering the same costs, loss, damage or liability or any part of such we will pay our rateable portion of the claim except under Sections H, I, J and where we will pay the full claim subject to the policy limits. From time to time it might be necessary to alter your policy. When this situation arises you will be advised accordingly. Any such alteration will only apply to trips booked by you from the time of receipt of that advice. It is a condition of this insurance that all material facts (e.g. criminal convictions, possible participation in hazardous activities, medical conditions) have been disclosed to us. Failure to do so may invalidate this insurance leaving you no right to make a claim. Exclusions This policy excludes any claim arising from: Any consequence of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power. Terrorism/a terrorist act. This section does not apply to section B Personal Accident or to section E Medical and Emergency Expenses except where nuclear, chemical or biological weapons/agents are used. Death, injury, illness or disablement resulting from suicide, attempted suicide or wilful exposure to danger (except in an attempt to save human life). Death, injury, illness, or disablement resulting from the influence of intoxicating liquor or drugs (other than drugs taken under medical supervision and not for the treatment of drug addiction). A medical condition of a close relative, travelling companion or business associate (whether they are travelling or not) who: has been a hospital inpatient in the past 12 months or been put on a waiting list for hospital treatment; or has been diagnosed with or had cancer in the past year. Sections of Cover Baggage Section A a) Sum Insured up to 1,500 per insured person Single Article Limit 250 Valuables Limit up to 00 per person b) Business Equipment and Samples 3,000 Single Article Limit 1,000 Hiring Equipment 500 c) Temporary Delay up to 500 Claims Conditions In addition to anything mentioned in the general conditions, in order for your claim to be considered you must: Obtain a property irregularity report from the carriers within three days of the incident or where you have reported the loss to the Police authorities in the country where the loss occurred within 2 hours of discovery and obtain a copy of the report. Provide us with receipts for the items you are claiming for to substantiate your claim. Exclusions (What you are not covered for) In addition to anything mentioned in the general exclusions, we will not pay for loss, damage, theft or destruction of: Valuables left in luggage whilst in transit and outside the control of the insured person. Valuables & Personal possessions which are kept in your locked personal accommodation or safety deposit box and force and violence has not been used to gain entry to your locked personal accommodation or safety deposit box; Sports equipment and accessories whilst in use; Ski equipment and Golf equipment; Pedal cycles, motor vehicles, caravans, trailers, camping equipment or parts or accessories of any of them, or household goods, musical instruments, antiques, pictures and wheelchairs. Claims Settlement We will make a deduction for wear and tear for claims for clothing, including sports clothing. We will deduct an excess of 50 under part A of this section. Personal Accident Section B Item 1 Death where you are aged: a) Under 18 years 2,000 b) 18 years and over 100,000 Item 2 Loss of Limb 100,000 Item 3 Loss of Sight 100,000 Item Total Permanent Disablement 100,000 Exclusions (What you are not covered for) In addition to anything in the general exclusions, we will not pay any claim, which arises from or is in connection with: Any sickness or disease, naturally occurring or degenerative condition. A pre-existing medical condition, unless declared and accepted by us. Claims Settlement If, you die intestate, we will not issue a settlement cheque until the executors have been appointed. Cancellation Section C We will reimburse up to 5,000 per insured person, for journey deposits and costs, which you cannot recover from any other source and this is due to: Death or serious injury or illness to you. You being made unemployed or redundant.

18 The Foreign and Commonwealth Office advising against All travel to your intended destination. Claims Conditions In addition to anything mentioned in the general conditions, we will only pay: For travel and accommodation expenses, which you have pre-paid or contracted to pay, at the time you realise a claim may be made. Claims that are a result of an accident or illness, when a medical practitioner confirms in writing that cancellation is medically necessary. Exclusions (What you are not covered for) In addition to anything mentioned in the general exclusions, we will not pay for claims, which are a result of: Strikes or industrial action existing or notified by declaration of intent, at or prior to the date of booking your journey. Your disinclination to travel or continue your journey. Failure of the tour operator or any provider of transport or accommodation to fulfil the journey booking. Adverse weather conditions. Anyone upon whom the journey depends receiving a terminal prognosis prior to the journey being booked or the insurance being taken out. A pre-existing medical condition, unless declared and accepted by us A medical condition of a member of your immediate family, travelling companion or business associate (whether they are travelling or not) who: has been a hospital inpatient in the past 12 months or been put on a waiting list for hospital treatment; or has been diagnosed with or had cancer in the past year. Claims Settlement You must provide us with all documentation reasonably necessary in support of your claim. We will deduct an excess of 50. Curtailment of a Journey Section D We will reimburse up to 5,000 per insured person, for unused travel and accommodation expenses, which you cannot recover from any other source following curtailment of a journey, due to: Death or serious injury or illness to you, a companion upon whom your travel depends, a member of your immediate family, a business partner all resident in the country of residence or a relative or friend in whose home you are intending to stay. You or a travelling companion being required to return home following a serious burglary, fire, storm or flood at your home address or usual place of business in the country of residence, which occurs during the journey. We will also provide cover for additional travel expenses needed to return you to the country of residence, which have been authorised by the assistance service. Claims Conditions In addition to anything mentioned in the general conditions, we will only pay: Claims that are a result of an accident or illness, when a medical practitioner confirms in writing that curtailment is medically necessary. Refunds for curtailment, which have been calculated, based on the number of complete days lost by you returning early to the UK. Exclusions (What you are not covered for) In addition to anything mentioned in the general exclusions, we will not pay for claims which are a result of: Government regulations, excluding where the UK FCO advise against All Travel to your intended final destination. Your disinclination to travel or continue your journey. Adverse weather conditions. A pre-existing medical condition, unless declared and accepted by us. A medical condition of a member of your immediate family, travelling companion or business associate (whether they are travelling or not) who: has been a hospital inpatient in the past 12 months or been put on a waiting list for hospital treatment; or has been diagnosed with or had cancer in the past year. Claims Settlement You must provide us with all documentation reasonably necessary in support of your claim. We will deduct an excess of 50. Medical and Emergency Expenses Section E We will pay up to 10,000,000 per insured person towards emergency dental, medical, surgical or hospital treatment which is required whilst you are on a journey. We will also provide cover for: Up to 5,000 towards the cost of your funeral or cremation in the country in which death occurs. Up to 2,000 towards the cost of a friend or relative, resident in the country of residence to be brought to, remain with or escort you back to the country of residence on advice of our medical adviser. Up to 1,500 towards a colleague following 3 days hospitalisation. Up to 1,500 towards trip extension. Claims Conditions In addition to anything mentioned in the general conditions, payment of claims is conditional upon you: Accepting our decisions concerning the most suitable, practical and reasonable solution to any medical emergency, including repatriating you if our medical adviser confirms you are fit to return to your country of residence. Contacting the assistance service as soon as possible after an incident arises (where costs are likely to be greater than 500) to obtain authorisation for treatment or repatriation to take place. Not awaiting medical treatment or investigations or tests prior to booking the journey or before becoming an account holder. Advising us of any change in your health or circumstances before making any new travel arrangements, allowing us to confirm in writing that cover is still applicable. Exclusions (What you are not covered for) In addition to anything mentioned in the general exclusions, we will not pay: Any expenses incurred 12 months after the original injury. Any payment in respect of medical treatment obtained in the UK. Claims for treatment or repatriation that are not confirmed as being necessary by our medical adviser. Claims which arise from a pre-existing medical condition, unless declared and accepted by us. Any claims which arise from you failing to take medication, which you knew was required or to be continued on your journey. For treatment for dental work which is not to relieve immediate pain only. An anticipated event or any treatment or help where, given your physical or mental condition, you should not have travelled or it would have been reasonable for you to have consulted your medical practitioner, prior to you booking or taking the trip, about whether or not it was appropriate for you to travel. Claims Settlement You must provide us with all documentation reasonably necessary in support of your claim. We will deduct an excess of 50 from outpatient claims. Personal Liability Section F We will pay all sums up to 2,000,000 per policy, which you become legally liable to pay for death or bodily injury to any person or loss of or damage to their property. Claims Conditions You must forward any correspondence onto us, which you receive from the third party in connection with any incident, which could cause a claim under this insurance. Exclusions (What you are not covered for) We will not pay any claim, which arises from: Death or bodily injury to your: Employees; Family; Travelling companion/s. Trade, employment, business or profession of any of you. Ownership, possession or use of any animal, firearms, mechanically propelled vehicles, vessels (other than manually propelled water craft) or aircraft of any description. You acting as a leader of a group participating in any activity whether hazardous or not. Claims Settlement We will deduct an excess of 100 for claims for loss or damage to property. Personal Money Section G 500 sum insured per insured person. This cover also applies for 72 hours prior to you leaving on your journey. Claims Conditions In order for your claim to be considered you must: Report any loss to the Police within 2 hours of its discovery and obtain a police report from them. Provide us with receipts for the amount of money you are claiming for to substantiate your claim. Exclusions (What you are not covered for) We will not pay for loss, damage, theft or destruction of personal money: Left in luggage whilst in transit and outside the control of the insured person; Outside your control, other than when it is kept in your locked personal accommodation or safety deposit box as long as force and violence has been used to gain entry to your locked personal accommodation or safety deposit box. Claims Settlement We will deduct an excess of 50. Travel Delay and Abandonment Section H a) Delay up to 250 in total b) Abandonment up to 5,000 per insured person Claims Conditions In order for your claim to be considered the delay must have been announced after you checked in. Exclusions (What you are not covered for) We will not pay for claims, which are a result of: A strike or any form of industrial action, which had been announced or commenced before you, purchased the travel tickets, obtained confirmation of booking or before you departed from your home. Missed Connections Section I Up to 250 per insured person for additional accommodation, travel expenses, meals and refreshments.

19 Exclusions (What are you not covered for) In addition to anything mentioned in the general exclusions, we will not pay for claims which are a result of: A strike or any form of industrial action which had been announced or commenced before you purchased the travel tickets, obtained confirmation of booking or before you departed from your home address. Failure of Public Transport Section J Up to 250 per insured person for additional accommodation, travel expenses, meals or refreshments. Exclusions (What you are not covered for) We will not pay for claims, which are a result of missed departure claims due to road traffic congestion or road closures where you have not left reasonable time to reach your departure point on time or are not travelling by scheduled public transport. Loss of Passport/Driving Licence Section K Up to 750 per insured person if your passport or driving licence is destroyed, lost or stolen abroad for additional accommodation and travel expenses whilst you obtain necessary documentation to re-enter your country of residence. Claims Conditions In addition to anything mentioned in the general conditions, in order for your claim to be considered you must: Report the incident to the police in the country where the loss occurred within 2 hours and obtain a copy of the police report. Exclusions (What you are not covered for) In addition to anything mentioned in the general exclusions, we will not pay for claims which are a result of: 1. Any destruction, loss or theft which occurred prior to the start date of your journey abroad. 2. Any costs incurred in replacing the passport or driving licence. Hospital Benefit Section L We will pay 50 for each complete day spent in hospital, the maximum payable per insured person is 00. Exclusions (What you are not covered for) We will not pay any claim: Under this section, when we have not provided cover under section E Medical and Emergency Expenses. Legal Expenses Section M Up to 50,000 for legal costs to help you claim damages or compensation. Up to 250 for the first consultation that you arrange with a local solicitor. Claims Conditions You must: If we accept your claim, we or a solicitor we appoint will try to negotiate a settlement without having to go to court. We can refuse to pay any more legal costs if it is no longer more likely than not that you will be successful with your claim. Exclusions (What you are not covered for) We will not pay: Any claim you report to us more than 180 days after the date you knew about, or should have known about, the incident leading to the claim. Any claim resulting from any illness or injury that develops gradually or is not caused by a specific or sudden accident. Legal costs and expenses that you have paid or will have to pay before we have agreed to them. Your right to cancel You have the right to cancel this Policy at any time, with immediate effect. As the cover is provided as a Benefit of being a Business Premium or BusinessOne Premium cardholder, a cooling off period does not apply and no refund is due. The Worldwide Travel Cover section of your benefits package cannot be cancelled in isolation, you will also have to cancel your Business Premium or BusinessOne Premium Card. If the Business Premium or BusinessOne Premium Card is cancelled, this Policy ends. How to make a claim To notify us of a claim in the first instance please telephone How to complain Should there ever be an occasion where you need to complain, please call us on If your complaint refers to a claim, please call or address your letter as follows: UK Insurance Ltd, PO Box 106, 37 Broad Street, Bristol BS99 7NQ. If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is: South Quay Plaza, 183 Marsh Wall, London E1 9SR, Telephone Details about our regulator Under the Financial Services and Markets Act 2000, should the company be unable to meet all its liabilities to policyholders, compensation may be available. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Information can be obtained on request, or by visiting the Financial Services Compensation Scheme UK Insurance Limited is authorised and regulated by the Financial Services Authority. The Financial Services Authority website which includes a register of all regulated firms can be visited at (UK Insurance Ltd, FSA registration number: ) or the Financial Services Authority can be contacted on General This policy shall be governed and construed in accordance with the law of England and Wales and the English Courts alone shall have jurisdiction in any dispute. Car Breakdown Cover Statement of Demands and Needs We have not provided you with a personal recommendation as to whether this policy is suitable for your specific needs and it is your responsibility to make sure that the policy is right for you. This product meets the needs of those who wish to ensure that their specific Rescue requirements are covered. Statement of Price RBS Business Premium and BusinessOne Premium Card Car Breakdown Cover is provided with your Premium Card at no extra cost. Your Policy Summary Please read this document carefully. This policy summary does not form part of the contract between us. Full terms and conditions can be found within the Your Insurance Policies Booklet provided with your welcome letter. Features of a Car Breakdown Cover Policy The policy you have purchased is underwritten by UK Insurance Limited and could run from the start date of your Business Premium/BusinessOne Premium Card. As this policy could run for several years you may want to review your insurance needs periodically to ensure that the policy is adequate. Significant Features of a Car Breakdown Cover Policy Green Flag provides the breakdown service. Your policy covers your car or anyone driving with your permission. You can claim 10 if not attended within 60 minutes General Condition 1 10 mile Recovery Roadside Assistance Section 30 minutes Roadside Assistance Roadside Assistance Section Assistance within 1/ mile of your home address Home-call Section Caravan and Trailer cover Caravan and Trailer Section Significant Exclusions or Limitations If the Insured Vehicle is in a position we cannot get to and we need to use specialist equipment for it s recovery, you will have to pay extra costs General Condition 12 We are not responsible for the actions or costs of garages, recovery firms or emergency services acting on your instructions or the instructions of anyone acting for you and cannot be held liable for them General Condition 18 Your right to cancel You have the right to cancel this Policy at any time, with immediate effect. As the cover is provided as a Benefit of being a Business Premium or BusinessOne Premium cardholder, a cooling off period does not apply and no refund is due. The Car Breakdown Cover section of your benefits package cannot be cancelled in isolation, you will also have to cancel your Business Premium or BusinessOne Premium Card. If the Business Premium or BusinessOne Premium Card is cancelled, this Policy ends. How to make a claim To notify us of a claim whilst travelling within the UK, please telephone How to complain Should there ever be an occasion where you need to complain, please call us on If you wish to write, then address your letter as follows: Customer Relations Department, Green Flag, Green Flag House, Cote Lane, Leeds LS28 5GF. If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is: South Quay Plaza, 183 Marsh Wall, London E1 9SR, telephone Details about our Regulator UK Insurance Limited is authorised and regulated by the Financial Services Authority. The Financial Services Authority website which includes a register of all regulated firms can be visited at or the Financial Services Authority can be contacted on Under the Financial Services and Markets Act 2000, should the company be unable to meet all its liabilities to policyholders, compensation may be available. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Information can be obtained on request, or by visiting the Financial Services Compensation Scheme

20 [BANK USE ONLY: TO BE DETACHED AND SENT TO RETAIL CREDIT DOCS] BusinessOne Guarantee by Director(s) THIS IS AN IMPORTANT DOCUMENT. YOU SHOULD TAKE LEGAL ADVICE BEFORE SIGNING. IF YOU SIGN AND THE BANK IS NOT PAID YOU MAY HAVE TO PAY INSTEAD OF THE CUSTOMER. Customer (Insert full Company/Limited Liability Partnership name and registration number) CIN (10 digit number beginning with 1) Guarantor: (1) (Insert full name and address of director) Guarantor CIN (10 digit numbers beginning with 1) Guarantor: (2) (Insert full name and address of director) Guarantor CIN (10 digit numbers beginning with 1) This Guarantee is given to, The Royal Bank of Scotland plc, Commercial Cards Division, Cards Customer Services, PO Box 577, Southend-on-Sea SS1 9AJ, in consideration of credit granted to the Customer under the BusinessOne Charge Card Agreement (the Agreement). 1. Guarantee 1.1 The Guarantor(s) (jointly and severally) guarantee(s) payment by the Customer of its Obligations up to a Limit of 10,000 and agree(s) to pay Interest from the date of a demand for payment by the Bank and all the Bank s Expenses. The Customer s Obligations are all the Customer s liabilities to the Bank under the Agreement. Interest is payable at the rate(s) charged to the Customer, calculated before and after judgment on a daily basis and compounded monthly. Expenses are those incurred (on an indemnity basis) in protecting or enforcing any rights under this Guarantee. 1.2 The Guarantor(s) will, on demand, pay to the Bank as principal debtor (with Interest from the date of demand) the amount of any of the Customer s Obligations (up to the Limit) which is unenforceable against the Customer. 2. Preservation of Guarantee 2.1 This Guarantee is and will remain a continuing security even if a Guarantor dies or suffers incapacity. The Guarantor(s) (or their personal representatives) may give one month s notice to discontinue the Guarantee but will remain liable for all the Customer s Obligations at the date of expiry of the notice. 2.2 Without releasing or reducing the Guarantor(s) liability and without any consent, the Bank may: grant to the Customer new facilities or credit and increase any rate of interest or charge allow time and enter into, renew, vary or end any arrangements with or liability of the Customer release, renew, vary or refrain from enforcing any security or guarantee held from the Customer or any one else settle with the Customer or release it from liability. 2.3 The Guarantor(s) will remain liable regardless of whether the Customer has the power to borrow and will not be released by anything which would not have been a release had the Guarantor(s) been liable as principal debtor(s) instead of as guarantor(s). 2. Until all the Customer s Obligations have been paid: 2..1 the Guarantor(s) may not claim or share any security held by the Bank, or any payment received by the Bank, for the Customer s Obligations the Guarantor(s) will not make any claim against, or in the insolvency of, the Customer or any co-guarantor the Guarantor(s) will not take any security from, or enforce any security against, the Customer or any co-guarantor. The Guarantor(s) will hold on trust for the Bank any payment or security received by the Guarantor(s) in breach of these provisions. 2.5 The Bank may place any payment received from the Guarantor(s) in a separate account without applying it to the Customer s Obligations. The Bank may keep this arrangement in place for as long as the Bank considers necessary.