Albany City School District Wide Area Network Request for Proposal REQUIREMENTS

Transcription

1 Albany City School District Wide Area Network Request for Proposal REQUIREMENTS 10Gb Ethernet Wide Area Network Digital Transmission Service Up to 2Gb Internet Access Services Ethernet SIP Voice Services Albany City School District January 22, 2013 Version 1.1 Page 1 of 17

2 SECTION I: NOTICE TO BIDDERS 1. Albany City School District (CLIENT) is requesting responses to this Request for Proposals (RFP) from vendors (RESPONDENTS) based on the enclosed requirements and specifications which are to provide, install, and support a highspeed, fiber optic-based 10Gb District Wide Area Network (WAN) service for Albany City School District to connect 17 sites back to the central data center network operations center (and one site to site connection as noted). This RFP includes two other separate additional requirements: 1) Internet Access services up to 2 Gb and 2) Ethernet-based SIP services equivalent to 9 PRI circuits both of which are also being requested in this proposal. 2. It is the intention of the CLIENT that significant portions of the cost for these RESPONDENT-proposed costs for WAN Transport, Internet and SIP telephone services be eligible for E-Rate discounting as managed transport services to be funded under Priority 1 E-Rate funding, and that at least portions of the wide area network will be in operation as soon as possible after approval of funding by USAC. RESPONDENTS are to provide the full pricing for all services, prior to E- RATE discounts. All hardware to be used in the delivery of services must be new, current hardware that is unused with full manufacturer support, and not used, refurbished or grey market. 3. The proposal shall be in accordance with the specifications and information contained herein, plus any supplements issued by the CLIENT. 4. The contract shall be awarded to the most responsible RESPONDENT, based on criteria established, and including the CLIENT'S review of credentials. Proposals will be reviewed or be rejected within ninety (90) days of the date of the Proposal opening. 5. The CLIENT reserves the right to accept this Proposal by item or as a whole, or at its discretion, reject any or all Proposals and to re-advertise for new proposals, if in its opinion the best interest of the CLIENT is promoted. 6. The CLIENT reserves the right to waive any informality in any Proposal and change the quantity or delete any item from the Proposal. 7. Any Proposal submitted cannot be withdrawn for ninety (90) days subsequent to the date of the RFP opening. 8. Specifications may be obtained each school day at the Business Office, Albany City School District, Academy Park, from 9:00 am to 4:00 pm. 9. The Bidder must be willing, at the District s discretion, within ten (10) days after written notification of an award, to execute a contract and furnish a Performance Bond in the amount of (10%) percent of the Proposal. Acceptance of the Proposal will be contingent upon fulfillment of this requirement by the Bidder. Bidder must also include with Proposal a completed and signed non-collusive Bidding certification (accompanying form). 10. No Bid Bond (or Bid Deposit) will be required. 11. Site Surveys can be conducted on the day of the bidders conference or scheduled for a later date with the District s Chief Information Officer. 12. BIDDERS must become fully acquainted and familiar with the conditions as they exist and the character of the operations to be carried on under the proposed contract and make such on-site investigations as it deems fit so that the BIDDER may fully understand the facilities, difficulties and restrictions attending the execution of the work under these specifications. Page 2 of 17

3 13. BIDDERS shall thoroughly examine and be familiar with all the specifications and site characteristic prior to bidding. The failure or omission of any PROPOSAL to receive or examine the specifications, or to visit the site and become acquainted with the conditions there existing, shall in no way relieve the PROPOSAL from any obligations with respect to the performance of the proposed contract and the contemplated work therein, for the consideration set forth in this bid. 14. Failure to complete and to follow the Bid Proposal Response Document format provides grounds for disqualification. GENERAL CONDITIONS 1. The BIDDER must be a company that has the facilities to install and service all facets of the Wide Area Network Digital Transmission/Transport Services describe herein. BIDDER must have a network telecommunications service capacity and network operations presence in the Albany, New York area already established and servicing clients. BIDDER must have the tools and procedures to plan, implement and measure an Ethernet Transport WAN network that reflects the general Attributes of Carrier Ethernet as established by the global Metro Ethernet Forum (MEF). These attributes describe requirements for Standardized Services, Scalability, Quality of Service, and Service Management, discussed at: 2. The BIDDER must be eligible to do business and deliver services in New York State where the CLIENT is located. 3. Since this proposed solution is presented as an official E-Rate eligible Telecommunications Services under Priority 1 E-Rate funding, BIDDER must be a certified telecommunications and Internet provider for data transmission/transport and telecommunications Internet services, as defined under the USAC/SLD guidelines for the Federal E-Rate Program. Please provide proof of being a licensed telecommunications carrier in New York (e.g. All telecommunications carriers must be common carriers and are required by the FCC to file FCC Form 499A-Telecommunications Worksheet. Providers will also have a Certificate of Public Convenience and Necessity-CPCN). Bidders should also identify an existing school project similar to the one in this RFP that was approved by the USAC/SLD as a priority one service from the vendor under E-Rate. Obviously for E-Rate discounting the Bidder must also have a Service Provider Information Number (SPIN) provided through USAC, and offer the fiber-based Ethernet WAN Telecommunications solution being bid as an E-Rate eligible Priority 1 telecommunications service to the District. This means it must be a digital transmission service provided by them as an eligible digital telecommunications carrier delivered as a commercially available telecommunications services offering. 4. The BIDDER must provide twenty-four (24) hours a day service, seven (7) days per week monitoring and support of the transport network from each site demarcation point into the network. 5. The BIDDER must guarantee answering emergency calls within four (4) hours of the original call and next day service for a routine service call. 6. The BIDDER must be fully capable of maintenance and support of the equipment supplied and installed without outsourcing. 7. BIDDER must supply information on their current fiscal status and viability. 8. BIDDERS must supply names and contact information of three other similar existing clients with services of a similar nature and scope. 9. BIDDERS must submit a copy of their typical contract terms, including the general service and maintenance contract terms expected. In addition BIDDERS should supply a copy of their Service Level Agreement (SLA). 10. BIDDER must provide both a high-level and a detailed description of the services provided, along with a network diagram, and detailed listing of equipment to be provided at each site, along with rack space needed, typical footprint, UPS and electrical requirements and the specific details on the demarcation points at each site for the handoff between the on-premise Priority 1 equipment and the District LAN equipment. Page 3 of 17

4 AWARD OF CONTRACT OR REJECTION OF PROPOSAL 1. The CLIENT expects to award a contract, or reject all proposals, within one months of the Bid Opening. 2. BIDDERS will be required to agree, if awarded a Contract, to start work immediately upon approval of funding from USAC. 3. The CLIENT shall be the sole judge of the qualifications of the BIDDERS and the merits thereof and reserves the right to reject any bid if the record of the BIDDER in the performance of contracts, payments of bills and meeting of obligations to subcontractors, material, men or employees are not satisfactory to the CLIENT or if the evidence submitted by, or the investigation of such BIDDER fails to satisfy the CLIENT that BIDDER is properly qualified to carry out the obligations of a contract and to complete the work contemplated therein. 4. Judgment of the ability of the BIDDER to perform satisfactorily shall be based in part on the evidence provided by the Bidder relative to the BIDDER s success in the performance of any contract entered into for work of a similar nature, and on his successful completion of similar services. The CLIENT may make such investigations, as it deems necessary to determine the ability of the BIDDER to perform the work, including contacting references. 5. The CLIENT reserves the right to add or delete any option included in any schedule at the cost so noted, whether a credit or debit, or a zero dollar value, in order to determine the lowest responsible BIDDER. Page 4 of 17

5 PROPOSAL PROCESS INSTRUCTIONS 1. Due Date Proposals are due on Monday, February 26, 2013 at 2:00 PM. Eastern Standard Time. Proposals received after this deadline will be returned unopened. 2. Delivery of Proposals Albany City School District Title: 10Gb Network Transport Services Tina Phan--Business Manager 2 nd Floor Academy Park Albany, NY Copies of Proposal Required Three (3) complete physical copies of the proposal will be required, along with pricing, to be submitted separately in a sealed envelope affixed with the following information outlined in the cover memo: Albany City School District 10Gb Network Transport Services with Internet and Ethernet SIP -Pricing Proposal Component with: Vendor Name: Vendor Contact Person: Vendor Phone Number: -Specifications Component with Detail information on all services /capabilities Faxed copies or ed copies of the proposal or pricing will not be accepted. 4. Proposal Timetable RFP Issue Date January 21, 2013 Optional Bidders Conference and Optional Site Visit to School Buildings (10 AM) February 1, 2013 Proposals are due 2:00 PM, E.S.T February 26, 2013 Public Bid Opening 2:01 PM EST Bid Award Board of Education March 7, Vendor Questions Questions about this RFP may be submitted via or in faxed in writing at any time before 4 P.M. EST, February 4, Questions must be ed or faxed to Mark Place, at the address below. All responses, new information or changes to this RFP that arise from these questions will be sent to all respondents who have filed a letter or of intent to Mr. Place. All follow-up responses will be ed to the respondents submitting a letter of intent. No phone calls will be accepted during the RFP process. Page 5 of 17

6 6. Proposal Costs Any costs associated with preparing proposals in response to this RFP are the sole responsibility of the respondents. 7. Proprietary Information All information in this RFP is confidential and should not be disclosed except to those responding to this RFP. 8. Proposal Materials All proposal material submitted automatically becomes the property of the CSDA who reserves the right at its sole discretion to reject or modify any and all proposals, accept portions of the proposal and use without limitation any and all of the ideas from the proposals. CONTACT INFORMATION SECTION II: TECHNICAL SCOPE Questions regarding the technical and design contents of the bid specifications can be directed to the District s technology consultant up to Feb 4, 2013, and will be shared with all BIDDERS filing a letter of intent: Dr. Michael Radlick mradlick@gmail.com Learning Technology Visions, LLC All inquiries must be in writing via or fax using the above information. Questions regarding bid procedure and bid analysis or site visits; inspections and any on premises activities associated with this bid must be coordinated through the designated Albany City School District representative: Mr. Mark Place Chief Information Officer 33 Essex Street Albany, NY Chief Information Officer mplace@albany.k12.ny.us Phone: Fax: Page 6 of 17

7 1.0 SCOPE OF PROJECT AND BID REQUIREMENTS 1.01 The following criteria outline the specifications for the construction of a 10Gb leased high-speed fiber-optic based Wide Area Network (WAN) transmission/transport service for the City School District of Albany (CSDA) to provide increased capacity between buildings and out to the Internet. Included in the network are the Network Operation Center (located at 33 Essex Street) and 18 separate other sites, as well as another site (Registration Building) that is located coterminous to the Essex Street facility but is connected directly to the NOC via existing District fiber cabling inside the building. The listing of site addresses and detailed requirements are in Appendix 1. Note 17 of the sites will be connected to the NOC via 10Gb WAN service. Note that all the remote sites are presently connected with fiber cable WAN provided, and serviced through Tech Valley Communications via an existing contract. The present contract was extended, based on existing provisions, but now needs to be re-bid. This bid is part of an overall strategic plan, and is designed to meet expanding requirements for on-line student testing and cloud-based applications which drive increased bandwidth utilization and the need for higher speed connections between buildings and out to the Internet The district wants a five-year contract with the option to renew year by year for up to an additional 3 years for a maximum of 8 years. For E-Rate purposes, CSDA requests a yearly price for the services and maintenance contract based on a minimum of 5 years, along with pricing for each additional year up to 3 years beyond year 5. All proposals must reflect non-recurring and recurring costs. Installation costs, as applicable, will be listed separately or amortized into the five year cost. Recurring monthly charges, where applicable will be listed separately The Network Operations Center (NOC) will have BIDDER/RESPONDENT owned network equipment to take the network transport handoff from up to 17 separate 10Gb WAN connections from District sites over BIDDER provided fiber optic cabling linking each of the facilities to the NOC. In addition to these 10Gb ports at the NOC, RESPONDENT provided network switching equipment at the NOC will also service additional 10Gb and 1Gb connections via 30 Gb ports for up to 30 10Gb servers, of which 15 will be eligible for E-RATE (based on their functions, including DNA, Proxy, Mail and Internet) while 15 will not be eligible for E-Rate and will be paid for entirely by the District and up to ten (10) 1Gb ports for other E-RATE Eligible connections. Assurance testing of the services must take place before final acceptance. Site surveys may be required to ensure suitability of existing sites for installation of all equipment. These surveys include but are not limited to HVAC, existing electrical service and additional equipment requirements associated with construction/installation. Note that the service delivery costs necessarily will include network fiber costs, including the procurement of or access to any and all rights to public facilities, pole rights, or other make-ready or construction costs that will in any way impact the cost of the project. CSDA requires that detailed proposals for the project reflect and indicate that all costs for the implementation and continued use of all facilities and fiber links referenced in the enclosed specifications, including pole rights and maintenance costs, that are required for the digital transmission service delivery, are being provided by the RESPONDENT in this Bid response Albany City School District expects to use this district-wide 10 Gigabit Ethernet (10Gb) transport service that is provided by the RESPONDENT to support a range of Ethernet applications including existing Cisco Call Managers for voice as well as IP-Video conferencing and Internet. All IEEE levels of Quality of Service (QOS) must be provided on the Gigabit Ethernet for a transport solution, in order to support these functions All equipment referenced in the bid proposal for a transport solution must meet or exceed the design criteria below and be fully compatible with Cisco network switches that support 10Gb, as well as the 1Gb routers and call managers in supporting the leased Ethernet WAN. RESPONDENT must certify in its response that their solution will fully function properly and be compatible with existing CSDA Cisco 10Gb switches (including 6509 with 10Gb blades, 4500 and 2960 class switches with 10Gb modules. Any potential issues or problems with the RESPONDENT s WAN solution in supporting this Cisco equipment must be highlighted in the RESPONDENT response to this RFP. Page 7 of 17

8 1.06 Any WAN-related fiber cabling, raceways, conduits, equipment, connectors or other components necessary for the fiber links to delivery services between sites must be provided by the RESPONDENT and included in the pricing. As a pricing option, as shown in the pricing sheet RESPONDENT should include the additional cost for providing up to 1 hour of UPS backup time at the Network Operations Center for RESPONDENT provided equipment in the event of a power failure and provision of up to 1/2 hour of backup time for RESPONDENT provided equipment at each remote site. UPS equipment would be considered as leased on-premise Priority 1 equipment and dedicated 100% for supported RESPONDENT equipment as necessary to deliver the bandwidth and services. Rack mounted UPS s are preferred As a part of the Ethernet Network services offered by the RESPONDENT, each of the 17 remote sites (as shown in Attachment 1) and the main data center (NOC) must have a RESPONDENTprovided network switch that will be able to take the 10Gb WAN connections (as illustrated in the logical drawings), as well as 10Gb connections to switches in the remote closets, based on the counts and timelines shown in Attachment 2. These switches provided by the RESPONDENT in each building will provide the end of the transport network and will allow connection of all building-level switches in all closets based on the counts shown in Attachment 2. RESPONDENT network will operate at 99.99% with a packet delivery rate of at least Latency across any connection must not exceed 2 ms, one-way with jitter not exceeding 2ms one-way. Service response time for the NOC is 7 days x 24 hours x 4 hour response which response for remote sites is 5 days x 8 hours x 4 hour response. RESPONDENT will monitor and manage the network transport across all RESPONDENT equipment to the defined Demarcation point at each site, per E-RATE The District presently has a maximum connection out to the Internet of 100MB, but is looking to increase bandwidth this next E-Rate year to 250MB, with the option to continue increasing each year up to or beyond at least 1Gb during the next 5 years. RESPONDENT should provide pricing for Internet services under E-RATE priority 1 for at a bandwidth of 250MB with the pricing options to increase bandwidth in increments of 250 MB or more per year up to 1 Gb with the option for additional bandwidth up to a maximum of 2 Gb via an additional 1Gb link. Respondent-provided Internet services must reflect a high level of service that includes RESPONDENT network peering at more than one location. Reliability should be 99.99% or higher The District presently has a Cisco Call Manager VOIP-based system with equipment and services provided from the main data center (NOC) and the Albany High School. Presently the NOC has seven (7) PRI circuits providing PSTN services with DID and the Albany High School has two (2) PRI circuits providing PSTN services with 1000 DIDs. Under this RFP, RESPONDENT is to provide an Ethernet handoff Session Initiation Protocol (SIP) replacement trunk service at each of these sites to replace all PRI services presently (7+2=9 PRI). All DID s must be supported through the new SIP services. Services are to be provided through a RESPONDENT SIP gateway not via the public Internet. The SIP Services must be fully compatible with the existing CISCO Call Manager solution, and must comply with the following standards: CODEC: G711, RFC2833 Payload Type 101 Digit Delivery / Invite Message Format: Calling Party Number (From) 10 digits Digit Delivery / Invite Message Format: Dialed Number (To) 10 or 11 digits SIP / RTP Ports: SIP Port 5060, RTP Ports RFC's: SIP RFC 3261, SDP RFC 2327, DTMF RFC 2833, PAI RFC 3325, RTP RFC 3550 Page 8 of 17

9 Solution provider must provide at least one reference for each of the following: Successful implementation of local SIP services with sites of similar size/complexity Successful implementation of local SIP services integrating a customer CISCO VoIP system for phone Solution provider must also provide: Service Level Agreement and Call Quality Guarantees Failover capability plan over existing high speed internet connection As noted the SIP services are to replace 7 PRI circuits at the NOC site and 2 PRI circuits at the Albany High School site. The bid must include SIP termination at both the Main Distribution Facility NOC and Albany High School. Both of these sites have Cisco Call Manager Servers. The carrier is required to provide District with Local Number Portability (LNP) and E911 capabilities. Rate limiting to be monitored and controlled by provider The contracts will be for 60 months and bid pricing must include all installation, service change and cutover charges, as well as monthly pricing. Additional SIP pricing options equivalent to the capacity to replace additional PRI circuits should also be provided. Page 9 of 17

10 2.00 NETWORK DESIGN/LOCATIONS (see Addendum 1 for addresses) 2.01 The WAN data topology is presently a star design, hubbed at the Network Operations Center (NOC) at 33 Essex Street. The present services are provided via fiber connections from all the remote building sites and terminated as individual point to point gigabit Ethernet connections back to the Network Operation Center (The termination location for each site connected to the WAN is in each building s main telecommunications closet or distribution frame (BDF). The intent is to move to a provider-based 10Gb transport service connecting all these sites in an identical star topology DATA EQUIPMENT REQUIREMENT AS A PART OF THE SERVICES 3.01 This request for a 10Gb Ethernet transport service includes RESPONDENT-provided network equipment at all sites to connect them together and to provide access to the shared Public Internet connection. All fiber optic cabling, raceways, conduits, network switching equipment, connectors required for the WAN connections are to be included for this transport service from the demarcation point in each building. All contractor-provided equipment required for transport services must be fully compatible with existing District Cisco equipment (6509, 4500 and 2960 series) and support the following industry standard functions: IEEE 802.1Q VLAN tagging IEEE P Prioritization IP DiffServ at Layer 3 QoS signal mapping between 802.1p and layer 3 DiffServ Vendor s providing transport solutions can provide additional service options and alternatives, including pricing options for 100Gb services Building level interface port or ports are to be compatible with the District Cisco 6509, 4500 or 2960 series switches with 10Gb capability and associated features WAN INSTALLATION 4.01 FIBER and Conduit Construction for incoming fiber cable to building entrance (and termination point in the wiring closet) shall be installed within Contractor supplied conduit. Contractor is responsible for procuring and installing all outside conduits including excavating, trenching, and backfilling. The client must approve pathways for conduit, both outside and inside buildings prior to initiation of work. Aerial entry to sites is not permitted without the consent of the District. All requests for aerial entry to any site referenced in this document must be submitted in writing and approved by the building owner or an authorized representative Construction for all fiber cable from building service entrance to demarcation point designated in each building distribution frame (BDF) shall be installed in Contractor supplied conduit. Contractor is responsible for procuring and installing all conduits within the buildings, consistent with installation standards and building codes. Exterior wall penetrations must be waterproof, and secure. Internal wall penetrations must meet all firestopping and fire code requirements Final conduit routing and building entrance points must be approved by Albany City SD or an authorized representative, prior to the initiation of work. Page 10 of 17

11 6.00 EQUIPMENT INSTALLATION AND CONFIGURATION 6.01 Contractor is responsible for the procurement and installation of all network equipment associated with the delivery of a transport service. Equipment including building core switches and the NOC Core Switch must be tested by RESPONDENT and then configured for service consistent with District hardware. All equipment must be new, unused manufacturer equipment. Refurbished or grey-market equipment is not acceptable All equipment shall be fully configured by the RESPONDENT prior to acceptance testing All labor associated with installation and configuration of equipment is part of this Contract All cabling, raceways, conduits, equipment, connectors etc. required for delivering the transport services from the customer demarcation point must be included as a part of the service 6.05 CSDA reserves the right to request modifications in the software configuration supporting a transport service, which must be provided by the Contractor at no extra charge for 24 months after owner acceptance. Page 11 of 17

12 7.00 INSTRUCTION, TRAINING & TESTING Test and Maintenance 7.01 Contractor is to provide all necessary drawings, circuit explanations, wiring information, and information needed for the users to test and use the WAN Contractor is to provide all data related to system performance testing, including bandwidth capacities and latencies Contractor is to provide complete and routine maintenance as specified by the manufacturer for all transport equipment Contractor is to provide all publications that are required to effectively troubleshoot, provide adequate maintenance and understand the operation of the WAN SCHEDULE 8.01 As part of the RFP response, RESPONDENTS should provide a coordinated timeline for implementation of all three components of this RFP (the WAN services, as well as Internet and SIP services) as a part of their response. The successful bidder will be required to provide a detailed schedule that will detail the tasks and timeline necessary to provide all aspects of the service. To develop this schedule, the successful bidder will meet with CSDA to discuss priorities and timelines in each of the sites and to finalize policies and procedures for working The entire WAN service is targeted to be implemented as soon as possible after E-Rate approval. Ideally the target date for cutover would be during the Christmas holiday period. Page 12 of 17

13 9.00 OTHER REQUIREMENTS 9.01 The bidder must include all costs associated with the ongoing maintenance of the system during the time period (five years plus up to 3 additional years). This includes all materials and equipment proposed, procured, or installed as part the bid response (no hidden costs) The bidder must have a service bureau or help facility located within 40 miles of the Albany City School District administrative offices. Service delivery must be available at a minimum of a 12 hours, 5 days per week basis for all sites connected. Service must provide for the user s ability to escalate outages or interruptions and request field support, as well as to report and track problems. The RESPONDENT s service bureau must be monitored 24x7x365 and RESPONDENT must have coverage capable of providing on-call support and trouble resolution The bidder must provide prompt field service for network service interruptions. Bidder must accept minimum response times as following: One (1) hour for major system failure defined as lack of network connectivity at any site on the network, bidder will then dispatch technical support immediately. Four (4) hours for service other than loss of network The bidder must maintain, for the duration of any agreement, all on-premises equipment to manufacturers specifications. Any additional cost for upgrades or enhancements of any equipment must be approved in writing Bidder must maintain all fiber links referenced in the bid response. This includes but is not limited to, all associated tree trimming, preventive maintenance, pole inspections and all repairs required to maintain network connectivity, and to prevent damage to the cables Bidder must provide proof of pole rights as part of the bid response MATERIALS REQUIRED WITH BID RESPONSE All bids must include engineering plans, equipment configurations, diagrams and schematics required for completion All bids must include a complete list of network equipment required by each location for a transport solution. All manufacturer brands and models must be included. Installation of all network equipment must be in accordance with manufacturers specifications All bids must in include a completed Detailed Cost Proposal Document, as per accompanying forms, without modification. This is mandatory. Any bidder changes to the Detailed Cost Proposal, illegible responses, or math errors will not be accepted. This document requires separate cost for installation and all ongoing services associated with the bid requirements. CSDA requires total and ongoing costs be calculated for a minimum period of 60 months, and 120 months, with options for up to 3 yearly renewals. See attached Detailed Cost Proposal Form. Additional options can be provided separately All other information requested or noted herein. Page 13 of 17

14 11.00 PRICING REQUIREMENT The bidder must provide separate, detailed pricing (see sec 14.00) for all required services. Pricing must be provided, as indicated in the Detailed Cost Proposal Form. This requires detailing service type, installation cost and monthly costs, and submitted in a separate envelope. Pricing must include the following: Installation cost of the Ethernet WAN design including Ethernet WAN connections from buildings, Internet Access, and SIP trunks to replace existing PRIs. These installation/configuration costs must include all hardware, equipment, software, labor and materials associated with implementing the proposal Recurring monthly charges for 10 Gigabit Transport Service, Internet Service and SIP Trunks. The bidder must provide a summary of all recurring charges associated with services requested in this document. These must include any and all charged associated with maintenance of all lines and equipment referenced in all proposals. Pricing must be provided on a yearly and agreement term (contract term) basis Minimum duration of Agreement: CSDA is requesting a minimum five (5) year agreement for all services proposed in this bid, with the option for three (3) one year extensions CSDA is requesting costing for additional upgrading beyond the 10Gb transport, to 100Gb as well as for increments of Internet service and additional SIP capacity. Contractor is to price out the increased monthly cost for upgrading the service Proposal Evaluation Criteria For Proposals 12.1 The district will use a structured evaluation process, involving members of the district and the district technology consultants. Each RESPONDENT proposal will be independently reviewed and rated, based on the criteria established Final selection of a vendor will be made based on the following factors: Extent to which the proposal response addresses the requirements of the RFP 35% Respondent qualifications and references 10% Extent to which the proposal presents a state-of-the-art, scalable and high quality technological solution, also reflecting an single vendor integrated approach 10% Price (over five years) before discount 45% 12.2 A single vendor solution for all three components of the RFP (10Gb WAN, Internet, and SIP is sought, and reflected in third factor above. Page 14 of 17

15 13.0 Acceptance Requirements 13.1 The successful respondent must conduct capacity testing prior to the formal acceptance to ensure system is fully ready for use. The contractor shall perform all tests as specified/required by the manufacturer of the cabling, as well as the manufacturer of the district networking hardware, and any test required by the owner to insure functionality and full bandwidth capacity of the system, as specified in writing. The owner or their representative has the right to perform testing on the system, if desired, prior to acceptance In no case will customer acceptance be sooner than thirty (30) days after installation, initiation of service, and receipt of all required material and training defined herein. The term of the contract will not begin until vendor receipt of acceptance letter from the customer. All labor and material required to repair defects to the system during the acceptance period will be provided by the contractor at no charge to the owner. Warranty and regular maintenance support will start after acceptance by owner Maintenance agreements must provide one (1) hour response to any service interruption problem from the time of notification of system outage or other major system failure that involves the loss or significant interruption or slowdown of any service to any district location. Targeted mean time to repair and restoration should be 4 hours. BIDDER should specify the level they are committing to in their SLA detail that should be attached Maintenance agreements must provide four (4) hour response from the time of notification for minor failures or intermittent failures that involve any service other than a loss of connectivity. If the day following notification of any problem that is not interrupting service is not a regular workday, the contractor shall cause its personnel to be at the owner site by 8:00 am on the succeeding workday BIDDER must provide owner with its policy and procedures for problem definition (including major and minor failures) and problem reporting and escalation. In addition, the bidder must define in the proposal response what their target service quality is in terms of bit-rate errors and service up time The bidder must maintain a service log at the owner s site The BIDDER and the CSDA must commit to working in good faith to develop a configuration change process. BIDDER should provide cost parameters and options for all labor and material necessary to make programming and configuration changes to the system as required by the owner during the term of the agreement in order to provide telecommunications transport service and to optimize the system for the district s use. BIDDER must provide all hardware, software and firmware upgrades to all equipment that is part of the bid. Page 15 of 17

16 13.8 As noted, RESPONDENT shall provide written documentation of the system components and installation, Pricing Components All Pricing is based on a 5 year contract with 3 yearly renewals and include maintenance and support Gb WAN SERVICES Gigabit Ethernet IEEE Standard, Quality of Service capable, private secure service all originating from the City School District of Albany NOC as connections to all 17 District facilities, plus one fiber connection between Giffen and Transportation District Network transport service price quotes are for all 17 NOC connections complete with 10Gb Ports at each site and also at the NOC, plus the site to site connection at 10Mb. All sites are listed in Addendum Non-recurring, installation cost for all premise equipment and all related installation charges must be provided. These costs also include on-premise fiber cost and associated installation and termination costs for all sites Gb Internet Access Capability Price for an initial 250 MB connection with options to add 250 MB SIP Services To Link to District CISCO Call Managers Price for SIP services to replace the equivalent of seven existing PRI circuits at the NOC and the equivalent of two PRI circuits at the Albany High School. Including services and block pricing to support up to 1,000 DID s Additional Options The district desires additional capabilities that would be priced separately and to include the following: Addition Ethernet Session Initiation Protocol (SIP) services, to replace additional PRI circuit capacity. Options to increase network connections from 10Gb to 100Gb with pricing Page 16 of 17

17 Albany City School District Networking Request for Proposal Addendum 1 Network Location Information Albany City School District Network Sites Name of Site/Building Location Address Present Fiber Entrance Detail-- aerial or 4" Separate 4" Underground via Tech Valley Communications service Main Data Center and Technology Offices 33 Essex Street--At Rear of 75 Watervliet Avenue BDF with WAN Connection Number of IDF's Connected to BDF with multiple strands of single mode fiber Aerial 1 0 Central Registration Office--Formerly Harriet Gibbons HS CSDA Main District Offices 75 Watervliet Avenue contiguous to 33 Essex Street Building Linked through wall from Main Data Room at 33 Essex Academy Park Elk Street Underground via 4" Conduit Transportation South Pearl Street Aerial fiber presently served from Giffen school 1 0 site at 274 South Pearl Street NOT NOC, This site only needs 10Mb Service Abrookin Vo-Tech Center 99 Kent Street Aerial 1 0 Adult Learning Center-- Former New Covenant Charter School 50 North Lark Street Aerial 1 1 Albany High School 700 Washington Ave. Aerial 1 8 Albany School of Humanities 108 Whitehall Road Aerial 1 4 Arbor Hill Elementary School 1 Arbor Drive Underground via 4" Verizon Conduit 1 5 Delaware Community School (Former PS 18) 43 Bertha Street Separate 4" Underground 1 0 Eagle Point Elementary School 1044 Western Ave Separate 4" Underground 1 1 Giffen Memorial Elementary School 274 So. Pearl Street Aerial Also Fiber Link to Durham from here 1 4

18 Montessori Magnet School 65 Tremont Street Separate 4" Underground 1 1 William Hackett Middle School 45 Delaware Avenue Separate 4" Underground 1 5 New Scotland Elementary (Former PS 19) North Albany Academy (Former PS20) Phillip J. Schuyler Achievement Academy 369 New Scotland Ave Separate 4" Underground 570 N. Pearl Street Separate 4" Underground 676 Clinton Avenue Separate 4" Underground Pine Hill ES (Former ES 16) 41 North Allen Street Separate 4" Underground 1 1 Sheridan Preparatory Academy 400 Sheridan Avenue Separate 4" Underground 1 2 Stephen & Harriet Myers Middle School 100 Elbel Court Separate 4" Underground 1 3 SEE ADDITIONAL ATTACHMENTS AND PRICING SHEET Page 17 of 17