Education Program Strategic Review. Phase 1 Continuing Education June 2014

Size: px
Start display at page:

Download "Education Program Strategic Review. Phase 1 Continuing Education June 2014"

Transcription

1 2014 Education Program Strategic Review Phase 1 Continuing Education June 2014

2 Introduction Early in 2012, the Real Estate Council of Ontario (RECO) initiated a comprehensive review of its education program. The review covered registration education for individuals aspiring to enter the real estate industry, as well as ongoing continuing education for those registered to trade in real estate across Ontario. This is a multifaceted initiative, starting with initial research and analysis of workplace readiness learning and leading practices, followed by dedicated focus on recommended requirements for industry-specific learning programs. The goal of the initiative is to implement a new education program that balances RECO s mandate of consumer protection with sound adult learning methodology. The outcome will be a comprehensive program that ensures registrants have the skills, knowledge and abilities they require to trade in real estate in Ontario. The program will also address when in the registration cycle skills, knowledge and abilities are required and how they are best acquired by learners. The Approach Given the size of the program, it was decided a two-phased approach should be used to complete the review. The first phase would cover continuing education, while the second would address registration education pre-registration and articling. It was also imperative that the review involve external experts to undertake the necessary independent research and stakeholder outreach and identify leading practices in all aspects of education. Phase One Continuing Education The Experts Following a competitive selection process, RECO selected Benchmark Performance Inc. (Benchmark), an award winning performance consulting and training design firm, to lead the initial phases of this initiative. Benchmark has over 20 years of experience in providing performance consulting and innovative training design to organizations across all sectors. The Analysis Benchmark conducted a front-end analysis of the existing programs, adult and workplace learning leading practices and comparable education programs in other Canadian real estate jurisdictions. The scope of the initial analysis included both registration and continuing education programs. An executive summary of Benchmark s efforts and findings is attached. With the analysis, Benchmark then worked with RECO to define and structure the new Mandatory Continuing Education program that launched on August 1, This report highlights specifics about the new program, the background in determining the program structure to best meet the learning needs and objectives, and the success of the program thus far. 1 of 7

3 While we will continue to add to the continuing education program course offerings and enhance the learner experience, efforts are now focusing on next steps with regards to the registration education program. Phase Two Registration Education In the second phase of the project, RECO, with the assistance of external experts, will review the registration education program encompassing pre-registration, articling and broker. Deloitte Inc. has been engaged to assist with analysis of options for constructing, administering and managing a leading practices registration education program, based on the feedback, input and recommendations tabled in the initial front-end analysis conducted by Benchmark. Following the review and analysis, RECO will outline a proposed direction for the program. RECO will publish the findings of the research along with the proposed direction and allow for a period for public comment. RECO believes there is an appetite for changes to the program, but any changes must be well founded based on clearly articulated objectives. 2 of 7

4 A New Direction for Continuing Education In an effort to enhance professional standards and increase consumer confidence, RECO s Board of Directors approved the implementation of a Mandatory Continuing Education Program effective January 1, The program has served the profession well, but it was clear there was an appetite for change. Since the original continuing education model was established in 2000, new technology and learning methodologies created many opportunities to enhance our approach to continuous professional development. RECO chose to reassess the program and determine opportunities to leverage the latest workplace learning leading practices in order to better serve the wide range of needs of those in the sector. We recognized the importance of having a mandatory continuing education program focused on regulatory issues, based on topics relevant and applicable to registrants everyday trading activities that is consistent in delivery for all registrants. While we acknowledge that there are many skills and abilities required to be successful in real estate, many of these do not fall within the realm of our mandate as a regulator. The new approach enables registrants to complete the mandatory program while allowing them to tailor their personal and professional development to target individual learning needs in areas like: Non-regulatory topics Regional/niche market specifics Individual learning needs such as sales skills, marketing, etc. The new Mandatory Continuing Education Program The new program requires completion of one Mandatory Update Course and two Elective Courses per registration cycle. Registrants are able to go beyond the minimum requirements and complete any of the courses available. In addition, registrants will continue to look to third-party education providers for high-quality education that is beyond the scope of the new mandatory continuing education program, much as they did before RECO implemented continuing education in of 7

5 The Research Process In order to gather a broad range of perspectives in our review of the continuing education program, Benchmark consulted with stakeholders including registrants, education providers, and real estate associations, and collected input from other industry associations and regulatory bodies. Over 5,300 registrants were asked to provide input via surveys, and over 2,400 were invited to participate in focus groups. All real estate boards and approved education providers were invited to participate in focus groups as well. 4 of 7

6 Research Based Conclusions The research findings showed a desire for a continuing education program that is practical, applicable to registrants day-to-day work, flexible and convenient. Registrants also expressed that RECO s focus on any mandatory program should be solely on topics that support RECO s mandate of consumer protection, professionalism and ethics, and business needs that support regulatory matters. The feedback gathered by the surveys and focus groups identified areas where our approach to continuing education could be enhanced in order to better meet registrants needs. Most importantly, over 60% of respondents identified online learning as an optimal learning delivery channel. Making the courses flexible, practical, and focused on regulatory compliance became the key objectives in the development of the new program. To meet these objectives, RECO launched the new mandatory continuing education program on August 1, A $44 fee per registration cycle allows access to all available course content for the duration of the registration cycle. The program was designed using leading technology to provide a user-friendly experience. The content itself is rich and varied, includes interactive activities with both text and audio, to suit a variety of learning styles. Performance support tools and guides are introduced within many courses and made available for registrants to access after courses are completed for use in their day-today activities. To support registrants in migrating to the new program we structured the renewal process to offer the choice of renewing their registrations under either the original or the new program, or a hybrid of both, for their first registration renewal after the new program was introduced. 5 of 7

7 Program Success We have achieved the goal of creating a flexible, relevant and convenient program that meets the learning needs of registrants and delivers essential information consistently across the province. We are already realizing many of the benefits of the new program design, which are set out below: It allows us to react quickly to changing needs and post revised content very quickly. We are able to ensure delivery of important RECO-specific content and target course content to both residential and commercial sectors, salespersons and management roles, plus individual courses in areas of high impact common to everyone. It provides efficiencies in record keeping for both registrants and RECO; both can see where an individual is in the training and registrants will not have to submit any additional paperwork as part of their registration renewal. The program is user friendly, in terms of availability and accessibility. In addition to being visually appealing and easy to use, it also meets or exceeds Ontario legislative accessibility requirements. The program provides a consistent learning experience for all. Between launch of the program and RECO s fiscal year end (August 2013 to March 2014), over 16,300 registrants signed up for the new program, and over 32,000 courses were completed. The following chart indicates that registrants are migrating to completion of the new program to satisfy their CE requirements for renewal. 6 of 7

8 Registration renewals August 1 - March 31 Hybrid/Comb o of new & old programs (19%) Original program (41%) New program (40%) The new program allows registrants to complete a survey at the end of each course in order to provide feedback on the content and ease of use. Feedback has been overwhelmingly positive. 93% -Content was interesting and easy to follow 96% - Content is relevant to my real estate practice 95% - Course activities gave opportunity to apply learning 94% - Enjoyed flexibility and self-pace of elearning Registrants are pleased with the support tools and checklists that are provided to assist with learning objectives and the fact that they are able to work on courses at their own pace, wherever and whenever is convenient for them, and that they can easily track their completion online through MyWeb. Registrants comments that the inclusion of topics such as advertising through social media and business planning, coupled with realistic case studies and scenarios, demonstrate that the new program is current, practical and relevant. The courses use real estate specific examples to illustrate key concepts and make them easier to understand and apply. Registrants also appreciate the fact that courses can be accessed 24/7, around their business activities. Since the program was launched, we ve taken into account registrant survey feedback about navigation and subject matter in order to further tailor the program to suit registrants. We ve also set out a plan for future elective courses based on the topics suggested by registrants. Thanks to the input from all who participated in the surveys and focus groups, and to the additional input from registrants who have tried the new online system, RECO has succeeded in strengthening the Mandatory Continuing Education program and making it an important program that benefits registrants as well as the consumers who seek their guidance and advice. 7 of 7

RECOrd RECO S NEW CONTINUING EDUCATION PROGRAM. Take a visual tour Understand your renewal requirements Learn about the consultation process

RECOrd RECO S NEW CONTINUING EDUCATION PROGRAM. Take a visual tour Understand your renewal requirements Learn about the consultation process RECOrd F O R T H E PUBLISHED BY THE REAL ESTATE COUNCIL OF ONTARIO SUMMER 2013 RECO S NEW CONTINUING EDUCATION PROGRAM Take a visual tour Understand your renewal requirements Learn about the consultation

More information

Real Estate Council of Alberta. An introduction 1

Real Estate Council of Alberta. An introduction 1 Real Estate Council of Alberta An introduction 1 2 Real Estate Council of Alberta - An introduction Welcome At the heart of Alberta s real estate industry is an organization where people work cooperatively

More information

Volunteer Managers National Occupational Standards

Volunteer Managers National Occupational Standards Volunteer Managers National Occupational Standards Contents 00 Forward 00 Section 1 Introduction 00 Who are these standards for? 00 Why should you use them? 00 How can you use them? 00 What s in a Standard?

More information

Statewide Education and Training Services. Position Paper. Draft for Consultation 1 July 2013

Statewide Education and Training Services. Position Paper. Draft for Consultation 1 July 2013 Statewide Education and Training Services Position Paper Draft for Consultation 1 July 2013 This paper establishes the position for an SA Health Statewide Education and Training Service following the initial

More information

Registration Frequently Asked Questions

Registration Frequently Asked Questions Registration Frequently Asked Questions How does someone become a registered real estate salesperson? To become registered as a salesperson in Ontario, individuals must successfully complete their pre-registration

More information

the professional home builders institute

the professional home builders institute the professional home builders institute professional home builders institute inspiring builder education. revolutionizing results. residential construction site manager (RCSM) & RCSM academic professional

More information

CHC42608 Certificate IV in Celebrancy

CHC42608 Certificate IV in Celebrancy CHC42608 Certificate IV in Celebrancy 1 The Course To seek appointment as a Marriage Celebrant in Australia, you must first complete the course Certificate IV in Celebrancy CHC42608. The other criteria

More information

Service Alberta BUSINESS PLAN 2010 13

Service Alberta BUSINESS PLAN 2010 13 Service Alberta BUSINESS PLAN 2010 13 Service Alberta BUSINESS PLAN 2010-13 ACCOUNTABILITY STATEMENT The business plan for the three years commencing April 1, 2010 was prepared under my direction in accordance

More information

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS Administration What is the insurance program? Can I apply for non-active status so I don t have to make an insurance payment or take the mandatory continuing education courses?

More information

Healthcare Leadership

Healthcare Leadership ecornell Online Professional Development Programs Certificate Program in Healthcare Leadership 866-326-7635 +1-607-330-3200 www.ecornell.com Certificate Program in Healthcare Leadership This certificate

More information

MODERNIZING E-LEARNING FOR THE MOBILE AGE

MODERNIZING E-LEARNING FOR THE MOBILE AGE NEW SCIENCE WORKPLACE HEALTH & SAFETY ARTICLE MODERNIZING E-LEARNING FOR THE MOBILE AGE DECEMBER 2014 UL.COM/NEWSCIENCE NEW SCIENCE WORKPLACE HEALTH & SAFETY OVERVIEW UL s dedicated team of scientists,

More information

National Occupational Standards. Compliance

National Occupational Standards. Compliance National Occupational Standards Compliance NOTES ABOUT NATIONAL OCCUPATIONAL STANDARDS What are National Occupational Standards, and why should you use them? National Occupational Standards (NOS) are statements

More information

REGULATORY PROPOSALS FOR PUBLIC COMMENT REAL ESTATE REGULATIONS INCREASING TRANSPARENCY IN MULTIPLE OFFER TRANSACTIONS

REGULATORY PROPOSALS FOR PUBLIC COMMENT REAL ESTATE REGULATIONS INCREASING TRANSPARENCY IN MULTIPLE OFFER TRANSACTIONS REGULATORY PROPOSALS FOR PUBLIC COMMENT REAL ESTATE REGULATIONS INCREASING TRANSPARENCY IN MULTIPLE OFFER TRANSACTIONS Purpose of this consultation The Ministry of Consumer Services is seeking public input

More information

AER reference: 52454; D14/54321 ACCC_09/14_865

AER reference: 52454; D14/54321 ACCC_09/14_865 Commonwealth of Australia 2014 This work is copyright. In addition to any use permitted under the Copyright Act 1968, all material contained within this work is provided under a Creative Commons Attribution

More information

A Guide to Developing a Workflow System for Your Financial Advisory Firm

A Guide to Developing a Workflow System for Your Financial Advisory Firm A Guide to Developing a Workflow System for Your Financial Advisory Firm A financial advisory firm cannot deliver a high level of service to its clients efficiently and profitably without a workflow system

More information

Canadians and Their Money Building a brighter financial future

Canadians and Their Money Building a brighter financial future Report of Recommendations on Financial Literacy EXECUTIVE SUMMARY AND RECOMMENDATIONS Canadians and Their Money Building a brighter financial future December 2010 Executive Summary Financial literacy is

More information

A Practical Guide to e-learning Development Project Management

A Practical Guide to e-learning Development Project Management A Practical Guide to e-learning Development Project Management Organizations are now, for the first time ever, experiencing the widest complexity of learning needs ever with four different generations

More information

EMPOWERING CLINICAL NURSE EDUCATORS WITH TOOLS TO DRIVE EFFICIENCY

EMPOWERING CLINICAL NURSE EDUCATORS WITH TOOLS TO DRIVE EFFICIENCY EMPOWERING CLINICAL NURSE EDUCATORS WITH TOOLS TO DRIVE EFFICIENCY Date: May 2014Author: Lorem Ipsum INTRODUCTION The Clinical Nurse Educator (CNE) wears many hats in the organization. The CNE s role,

More information

Leadership and Management Training

Leadership and Management Training Bury College Business Solutions Leadership and Management Training The employers choice. For all your company training needs. Bury College Business Solutions - Customer Excellence Award Winner 2011 Develop

More information

Wealth Management. www.krdwealth.com

Wealth Management. www.krdwealth.com Wealth Management There s nothing like a walk in the park, when you know life s worries are taken care of. 2 Who we are, and how can we help you? KRD celebrated its 10th Birthday in October 2015. We are

More information

LMS Maximizing the Return on Your LMS Investment

LMS Maximizing the Return on Your LMS Investment Maximizing the Return on Your LMS Investment White Paper Dwayne Cotti, Director, Managed Learning Services , Recipe for Success After investing significant money and time in your Learning Management System

More information

Request for Proposals Saskatchewan Real Estate Commission Brokerage Compliance Audit Project 2015-16 January 11, 2016

Request for Proposals Saskatchewan Real Estate Commission Brokerage Compliance Audit Project 2015-16 January 11, 2016 Request for Proposals Saskatchewan Real Estate Commission Brokerage Compliance Audit Project 2015-16 January 11, 2016 Bus. 1-306-374-5233 Fax 1-306-373-2295 Toll Free 1-877-700-5233 Website: www.srec.ca

More information

ISO 14001 Environmental Management Certification for AXA PPP healthcare via e-learning

ISO 14001 Environmental Management Certification for AXA PPP healthcare via e-learning ISO 14001 Environmental Management Certification for AXA PPP healthcare via e-learning Introduction AXA PPP healthcare has been helping people to access healthcare services since 1940. Today it forms the

More information

Report of External Evaluation and Review

Report of External Evaluation and Review Report of External Evaluation and Review New Zealand Tertiary College Highly Confident in educational performance Highly Confident in capability in self-assessment Date of report: 30 November 2010 Contents

More information

How Mobile Apps Have Transformed the Financial Advisor Landscape

How Mobile Apps Have Transformed the Financial Advisor Landscape How Mobile Apps Have Transformed the Financial Advisor Landscape Defining Financial Advisors Financial Advisors are experts in the area of planning personal finance; they offer efficient planning and investment

More information

BUSINESS PLAN 2012 2015

BUSINESS PLAN 2012 2015 BUSINESS PLAN 2012 2015 Electrical Safety Authority BUSINESS PLAN 2012 2015 1 ABOUT ESA Vision: An Ontario free of electrical fatalities and serious damage, injury, or loss. Mission: To improve electrical

More information

Contents. Evolving Trends in Core Banking Transformation (CBT) Challenges Faced in Core Banking Transformation (CBT)

Contents. Evolving Trends in Core Banking Transformation (CBT) Challenges Faced in Core Banking Transformation (CBT) Contents Preface From the Editor s Desk Evolving Trends in Core Banking Transformation (CBT) 01. Customer Expectations and Next Generation Banking 05 02. Survival Driving Core Banking Transformation (CBT)

More information

Leads pedagogical practice. Promotes professional learning

Leads pedagogical practice. Promotes professional learning Leading teaching and learning 1 Creates a student centred learning environment 4 Builds capacity Developing self and others Leading teaching and learning 2 Leads pedagogical practice Developing self and

More information

Integrated Risk Management:

Integrated Risk Management: Integrated Risk Management: A Framework for Fraser Health For further information contact: Integrated Risk Management Fraser Health Corporate Office 300, 10334 152A Street Surrey, BC V3R 8T4 Phone: (604)

More information

Diploma of Local Government (Elected Member)

Diploma of Local Government (Elected Member) Diploma of Local Government (Elected Member) Nationally recognised training for Elected Members walgatraining.com.au Contact WALGA Training on (08) 9213 2089 or email training@walga.asn.au for more information.

More information

Government Services ACCOUNTABILITY STATEMENT

Government Services ACCOUNTABILITY STATEMENT BUSINESS PLAN 2000-03 Government Services ACCOUNTABILITY STATEMENT This Business Plan for the three years commencing April 1, 2000 was prepared under my direction in accordance with the Government Accountability

More information

Background. Scope. Organizational Training Needs

Background. Scope. Organizational Training Needs 1 Training Plan Template As described in Section 4.2.1 of the Training Effectiveness Toolkit, a Training Plan will help define the specific activities that will be conducted to carry out the training strategy.

More information

Ontario Leadership Strategy. Leadership Succession Planning and Talent Development Ministry Expectations and Implementation Continuum

Ontario Leadership Strategy. Leadership Succession Planning and Talent Development Ministry Expectations and Implementation Continuum Ontario Leadership Strategy Leadership Succession Planning and Talent Development Ministry Expectations and Implementation Continuum Contents 1. Purpose 2. Why Succession Planning and Talent Development?

More information

Knowledge and training for compliance professionals

Knowledge and training for compliance professionals Knowledge and training for compliance professionals We ve Raised the Bar on Achieving Compliance Success In today s fast-changing regulatory environment, there s little room for error. Building a culture

More information

Introduction Continuing Competence Framework Components Glossary of Terms. ANMC Continuing Competence Framework

Introduction Continuing Competence Framework Components Glossary of Terms. ANMC Continuing Competence Framework continuing competence framework february 2009 Introduction Continuing Competence Framework Components Glossary of Terms ANMC Continuing Competence Framework Component Requirement PROFESSIONAL PORTFOLIO

More information

imason Case Study - Intact Broker Manuals

imason Case Study - Intact Broker Manuals Intact Financial Corporation imason Case Study - Intact Broker Manuals This document summarizes a case study conducted on a Broker Manuals solution provided by imason inc. PREPARED BY IMASON INC. NOVEMBER

More information

Getting it right from the start: Taking a strategic approach to client onboarding

Getting it right from the start: Taking a strategic approach to client onboarding Getting it right from the start: Taking a strategic approach to client onboarding All firms providing wealth management services, including life insurance companies, know that getting the client onboarding

More information

LMS FOR HEALTHCARE COMPANIES

LMS FOR HEALTHCARE COMPANIES LMS For Healthcare LMS FOR HEALTHCARE COMPANIES The healthcare industry s rapid evolution is affecting just about every job function in a healthcare organization. The need to provide excellent patient

More information

Building a Strong Organization CORPORATE GOVERNANCE AND ORGANIZATIONAL STRUCTURE

Building a Strong Organization CORPORATE GOVERNANCE AND ORGANIZATIONAL STRUCTURE chapter III Building a Strong Organization To remain a strong organization that is able to fulfil its mandate, CMHC draws on sound corporate governance, financial and risk management practices, progressive

More information

Giving Energy Consumers a Stronger Voice in OEB Adjudicative Processes. May 13, 2016 - Check Against Delivery

Giving Energy Consumers a Stronger Voice in OEB Adjudicative Processes. May 13, 2016 - Check Against Delivery Giving Energy Consumers a Stronger Voice in OEB Adjudicative Processes Presentation Purpose & Outline Purpose Provide overview Get your input Discuss next steps Outline Background and Context Objectives

More information

U.S. Department of Health and Human Services Office of Consumer Information and Insurance Oversight

U.S. Department of Health and Human Services Office of Consumer Information and Insurance Oversight U.S. Department of Health and Human Services Office of Consumer Information and Insurance Oversight Cooperative Agreement to Support Establishment of State-Operated Health Insurance Exchanges New Announcement

More information

E-learning with the British Safety Council

E-learning with the British Safety Council E-learning with the British Safety Council Membership Training Qualifications Audit and Consultancy Policy and Opinion Awards About us For more than half a century we ve been a trusted guide to excellent

More information

Play to win with ACCA Advantage in Lithuania PwC s Academy

Play to win with ACCA Advantage in Lithuania PwC s Academy Play to win with ACCA Advantage in Lithuania PwC s Academy Contents Welcome to the ACCA Programme! 3 What is ACCA? 4 PwC s Academy Study Scheme 5 How do I qualify? 6 ACCA Exams 8 The ACCA Ethics Module

More information

MINISTRY OF TRAINING, COLLEGES AND UNIVERSITIES

MINISTRY OF TRAINING, COLLEGES AND UNIVERSITIES MINISTRY OF TRAINING, COLLEGES AND UNIVERSITIES 2010-2011 ODA Accessibility Plan ISSN # 1708-4636 Table of Contents Introduction 1 Report on Accessibility Achievements for 2009-2010 3 Report on Accessible

More information

REQUEST FOR INFORMATION. Hosted Website Solution and Services RFI #E15-037. Closing: March 24, 2015 at 2:00 pm local time.

REQUEST FOR INFORMATION. Hosted Website Solution and Services RFI #E15-037. Closing: March 24, 2015 at 2:00 pm local time. REQUEST FOR INFORMATION Hosted Website Solution and Services RFI #E15-037 Closing: March 24, 2015 at 2:00 pm local time. Halifax Regional Municipality Procurement Section Suite 103, 1 st Floor, 40 Alderney

More information

BUSINESS CONSULTING SERVICES Comprehensive practice management solutions for independent investment advisors

BUSINESS CONSULTING SERVICES Comprehensive practice management solutions for independent investment advisors BUSINESS CONSULTING SERVICES Comprehensive practice management solutions for independent investment advisors Insights, tools and resources to help you Accelerate Your Growth, Scale Your Business and Elevate

More information

Starting a Business Questionnaire www.doingbusiness.org

Starting a Business Questionnaire www.doingbusiness.org Starting a Business Questionnaire www.doingbusiness.org Dear Contributor, We would like to thank you for your participation in the Doing Business project. Your expertise in the area of Starting a Business

More information

COURSE OVERVIEW Managing Performance in the Public Service

COURSE OVERVIEW Managing Performance in the Public Service NSG 2015 Managing Performance in the Public Service Course Overview COURSE OVERVIEW Managing Performance in the Public Service 1 Introduction Welcome to the course! This course is developed for all public

More information

BSB51915 Diploma of Leadership and Management. Release Number 2. Online Flexible Delivery

BSB51915 Diploma of Leadership and Management. Release Number 2. Online Flexible Delivery BSB51915 Diploma of Leadership and Management Release Number 2 Online Flexible Delivery Course Guide Course BSB51915 Diploma of Leadership and Management Release Number & Currency 2 Current. Course Description

More information

ChFC/S. January to June 2015. Chartered Financial Consultant / Singapore

ChFC/S. January to June 2015. Chartered Financial Consultant / Singapore Chartered Financial Consultant / Singapore January to June 2015 ChFC/S Chartered Financial Consultant / Singapore Awarded by the Singapore College of Insurance under licence from The American College Do

More information

CHC42608 Certificate IV in Celebrancy

CHC42608 Certificate IV in Celebrancy CHC42608 Certificate IV in Celebrancy 1 The Course To seek appointment as a Marriage Celebrant in Australia, you must first complete the course Certificate IV in Celebrancy CHC42608. The other criteria

More information

shaping tomorrow with you Reliable Innovation, Easy Cooperation, Real Value

shaping tomorrow with you Reliable Innovation, Easy Cooperation, Real Value shaping tomorrow with you Reliable Innovation, Easy Cooperation, Real Value Leadership you can leverage Exciting new opportunities with Fujitsu As a technology partner, we realize you have a choice about

More information

School Career Development Service BENCHMARKING RESOURCE

School Career Development Service BENCHMARKING RESOURCE School Career Development Service BENCHMARKING RESOURCE Career Industry Council of Australia 2014 Reproduction of this work in whole or part for educational purposes, within an educational institution

More information

Foreign Investment in Canadian Real Estate

Foreign Investment in Canadian Real Estate by GEORGE M. VALENTINI & ADRIAN HARTOG There are several legal structures available for investment in Canadian real estate. Understanding the principal issues involved in acquiring, leasing, financing

More information

Assessment information

Assessment information Assessment information Industry Curriculum Frameworks Purposes of Assessment Assessment for Higher School Certificate VET courses within industry curriculum frameworks has two distinct purposes: 1. assessment

More information

NCA REVIEW PROGRAM THE INTERNATIONALLY TRAINED LAWYERS PROGRAM

NCA REVIEW PROGRAM THE INTERNATIONALLY TRAINED LAWYERS PROGRAM NCA REVIEW THE INTERNATIONALLY TRAINED LAWYERS NCA REVIEW ITLP NCA Review Program Helping you succeed in writing NCA Challenge Exams As an internationally trained lawyer or international law graduate who

More information

HR WSQ Qualifications. Certified HR Professional Programmes

HR WSQ Qualifications. Certified HR Professional Programmes Human Resource WSQ HR WSQ Qualifications WSQ ADVANCED CERTIFICATE IN HUMAN RESOURCES 4 core + 4 Elective Units CORE UNITS Analyse and present research information (Level 3) Ensure compliance with relevant

More information

THE VPS HR CAPABILITY FRAMEWORK

THE VPS HR CAPABILITY FRAMEWORK THE VPS HR CAPABILITY FRAMEWORK TABLE OF CONTENTS INTRODUCTION... 2 Introduction... 2 ABOUT THE VPS HR CAPABILITY FRAMEWORK... 3 COMPONENTS OF THE VPS HR CAPABILITY FRAMEWORK... 4 HOW THE FRAMEWORK CAN

More information

MINISTRY OF HEALTH AND LONG-TERM CARE

MINISTRY OF HEALTH AND LONG-TERM CARE MINISTRY OF HEALTH AND LONG-TERM CARE 2011-2012 ODA Accessibility Plan ISSN # 1710-4106 Table of Contents Introduction 1 Section One: Report on Measures to Identify, Remove and Prevent Barriers in 2010-11

More information

STRATEGIC TRAINING PLAN

STRATEGIC TRAINING PLAN STRATEGIC TRAINING PLAN INTRODUCTION This training plan will be utilized by all Compliance and Enforcement programs in the formation, implementation, and ongoing tracking of all training and outreach provided

More information

Submission to the Autorité des marchés financiers. Internet Insurance Offerings in Québec

Submission to the Autorité des marchés financiers. Internet Insurance Offerings in Québec Submission to the Autorité des marchés financiers Internet Insurance Offerings in Québec By The Canadian Association of Financial Institutions in Insurance May, 2012 About CAFII CAFII was established in

More information

Federal-Provincial Business Registry Services and Payment System: Offering Electronic Inter-jurisdictional Services Based on Business Needs

Federal-Provincial Business Registry Services and Payment System: Offering Electronic Inter-jurisdictional Services Based on Business Needs Federal-Provincial Business Registry Services and Payment System: Offering Electronic Inter-jurisdictional Services Based on Business Needs Stuart MacLean Origins and Rationale In 1997 the Workers Compensation

More information

Government response to the review of teacher education and school induction

Government response to the review of teacher education and school induction Government response to the review of teacher education and school induction Government response to the review of teacher education and school induction In February 2010, the Queensland Government released

More information

LGAGOVA610B Implement computerised asset management systems

LGAGOVA610B Implement computerised asset management systems LGAGOVA610B Implement computerised asset management systems Revision Number: 1 LGAGOVA610B Implement computerised asset management systems Modification History Not applicable. Unit Descriptor Unit Descriptor

More information

TAE50211 Diploma of Training Design and Development

TAE50211 Diploma of Training Design and Development TAE50211 Diploma of Training Design and Development Release: 1 TAE50211 Diploma of Training Design and Development Modification History Version Comments TAE50211 Released with TAE10 Training and Education

More information

Australian Government Department of Education and Training More Support for Students with Disabilities 2012-2014

Australian Government Department of Education and Training More Support for Students with Disabilities 2012-2014 Australian Government Department of Education and Training More Support for Students with Disabilities 2012-2014 Evaluation Case Study OnlineTraining Limited professional learning modules MSSD Output 5:

More information

Business Administration. Level 3 Diploma in Business Administration (QCF) 2014 Skills CFA Level 3 Diploma in Business Administration (QCF) Page 1

Business Administration. Level 3 Diploma in Business Administration (QCF) 2014 Skills CFA Level 3 Diploma in Business Administration (QCF) Page 1 Business Administration Level 3 Diploma in Business Administration (QCF) 2014 Level 3 Diploma in Business Administration (QCF) Page 1 Level 3 Diploma in Business Administration (combined qualification)

More information

PROFESSIONAL COUNSELORS and THERAPISTS, BOARD of LICENSED

PROFESSIONAL COUNSELORS and THERAPISTS, BOARD of LICENSED Annual Performance Progress Report (APPR) for Fiscal Year (2012-2013) Original Submission Date: 2013 Finalize Date: 2012-2013 KPM # 2012-2013 Approved Key Performance Measures (KPMs) 1 Percent of complaints

More information

CENTRE FOR LEARNING AND DEVELOPMENT Public Service Secretariat

CENTRE FOR LEARNING AND DEVELOPMENT Public Service Secretariat CENTRE FOR LEARNING AND DEVELOPMENT Acknowledgements Many people have contributed to the development of this competency model. We extend our appreciation to the individuals who participate in focus groups

More information

Internet Applications and Web Development

Internet Applications and Web Development Internet Applications and Web Development Fundamentals Program Standard The approved program standard for the Internet Applications and Web Development Fundamentals program of instruction leading to an

More information

Instructor-Led Courses & Self-Paced Tutorials

Instructor-Led Courses & Self-Paced Tutorials Instructor-Led Courses & Self-Paced Tutorials Essex County College Human Resources Department PROFESSIONAL ONLINE INSTRUCTION Anytime, anywhere just a click away! An Equal Opportunity / Affirmative Action

More information

Certification criteria for the. Quality Management Systems (QMS) Auditor/Lead Auditor Training Course

Certification criteria for the. Quality Management Systems (QMS) Auditor/Lead Auditor Training Course Certification criteria for the Quality Management Systems (QMS) Auditor/Lead Auditor Training Course CONTENTS 1. INTRODUCTION 2. LEARNING OBJECTIVES 3. ENABLING OBJECTIVES KNOWLEDGE & SKILLS 4. TRAINING

More information

Workforce Management in the Cloud. White Paper. Case Studies Reveal Benefits of Cloud Deployment. Sponsored by

Workforce Management in the Cloud. White Paper. Case Studies Reveal Benefits of Cloud Deployment. Sponsored by Workforce Management in the Cloud Case Studies Reveal Benefits of Cloud Deployment White Paper Sponsored by Table of Contents The Rationale for Cloud Computing 3 Adoption in the Enterprise 4 Human Capital

More information

For more information, contact:

For more information, contact: Intranet Consulting Is your intranet truly essential to your organization? Does it transform the way people work? Can you prove ROI? Do you want to introduce an internal social network? Are you thinking

More information

Request for Proposal: Development of a Practice Management Guide for Use by Small and Medium Practices

Request for Proposal: Development of a Practice Management Guide for Use by Small and Medium Practices Small and Medium Practices Committee Request for Proposal August 31, 2007 Request for Proposal: Development of a Practice Management Guide for Use by Small and Medium Practices REQUEST FOR PROPOSAL: DEVELOPMENT

More information

Alabama Standards for Instructional Leaders

Alabama Standards for Instructional Leaders Alabama Standards for Instructional Leaders To realize the mission of enhancing school leadership among principals and administrators in Alabama resulting in improved academic achievement for all students,

More information

Performance Review and Planning for Professional Staff. Conversation Guide for Supervisors

Performance Review and Planning for Professional Staff. Conversation Guide for Supervisors Performance Review and Planning for Professional Staff Conversation Guide for Supervisors Contents Introduction... 3 Performance, Development and Career Conversation Model... 5 Supervisor Checklist...

More information

Standard 1. Governance for Safety and Quality in Health Service Organisations. Safety and Quality Improvement Guide

Standard 1. Governance for Safety and Quality in Health Service Organisations. Safety and Quality Improvement Guide Standard 1 Governance for Safety and Quality in Health Service Organisations Safety and Quality Improvement Guide 1 1 1October 1 2012 ISBN: Print: 978-1-921983-27-6 Electronic: 978-1-921983-28-3 Suggested

More information

Department of Education, Training and Employment. Community Learning. Inclusive learning for Queenslanders. Guidelines for funding 2014 15

Department of Education, Training and Employment. Community Learning. Inclusive learning for Queenslanders. Guidelines for funding 2014 15 Community Learning Inclusive learning for Queenslanders Guidelines for funding 2014 15 140107 Community Learning Inclusive learning for Queenslanders Guidelines for funding 2014 15 Introduction Community

More information

Credit licensing: Competence and training

Credit licensing: Competence and training REGULATORY GUIDE 206 Credit licensing: Competence and training July 2014 About this guide This guide is for credit licensees, licence applicants and unlicensed carried over instrument lenders (unlicensed

More information

ANNUAL REPORT. Health Disciplines Board. January 1 to December 31, 2013. submitted to

ANNUAL REPORT. Health Disciplines Board. January 1 to December 31, 2013. submitted to ANNUAL REPORT January 1 to December 31, 2013 submitted to Health Disciplines Board Contents I. President s Message..2 II. Introduction 4 III. Governance.....9 IV. Registration of College Members.10 V.

More information

Ministry of Health and Long Term Care (MOHLTC) Patients First: A Proposal to Strengthen Patient Centred Health Care in Ontario

Ministry of Health and Long Term Care (MOHLTC) Patients First: A Proposal to Strengthen Patient Centred Health Care in Ontario Ministry of Health and Long Term Care (MOHLTC) Patients First: A Proposal to Strengthen Patient Centred Health Care in Ontario Objectives 1 Provide an overview of the MOHLTC s proposal to strengthen patient

More information

the difference is in the DELIVERY

the difference is in the DELIVERY the difference is in the DELIVERY HR, BENEFITS, & PAYROLL TECHNOLOGY MODEL FLEXIBLE HR, BENEFITS, & PAYROLL SOLUTIONS CO-SOURCED TO ENSURE SUCCESS HR, Benefits, & Payroll Consulting Consultation to identify

More information

Business, Administration and IT Qualifications

Business, Administration and IT Qualifications Business, Administration and IT Qualifications For further information contact us: Tel. +44 (0) 8707 202909 Email. enquiries@ediplc.com www.lcci.org.uk London Chamber of Commerce and Industry (LCCI) International

More information

Productivity Commission s Regulator Engagement with Small Business Study Brisbane City Council Response

Productivity Commission s Regulator Engagement with Small Business Study Brisbane City Council Response 1.0 Purpose To provide a formal response on behalf of Brisbane City Council ( Council ) to the Productivity Commission s Issues Paper on Regulator Engagement with Small Business Study, dated January 2013.

More information

California University Online Distance elearning Simplified Student Handbook. CONTENTS I. Introduction Welcome Mission Statement

California University Online Distance elearning Simplified Student Handbook. CONTENTS I. Introduction Welcome Mission Statement California University Online Distance elearning Simplified Student Handbook CONTENTS I. Introduction Welcome Mission Statement II. Open Distance elearning Program Overview Open Distance elearning Defined

More information

Human Services Quality Framework. User Guide

Human Services Quality Framework. User Guide Human Services Quality Framework User Guide Purpose The purpose of the user guide is to assist in interpreting and applying the Human Services Quality Standards and associated indicators across all service

More information

RSA ARCHER OPERATIONAL RISK MANAGEMENT

RSA ARCHER OPERATIONAL RISK MANAGEMENT RSA ARCHER OPERATIONAL RISK MANAGEMENT 87% of organizations surveyed have seen the volume and complexity of risks increase over the past five years. Another 20% of these organizations have seen the volume

More information

iccp MBA International Certified Credit Professional MBA www.aicd.global

iccp MBA International Certified Credit Professional MBA www.aicd.global iccp iccp Programme www.aicd.global Architected by the Association of International Credit Directors (AICD) in conjunction with The Open University 1 iccp These are the critical questions that will help

More information

Speaking Notes for. Liseanne Forand. President, Shared Services Canada. At GTEC

Speaking Notes for. Liseanne Forand. President, Shared Services Canada. At GTEC Speaking Notes for Liseanne Forand President, Shared Services Canada At GTEC October 20, 2011 1 I d like to start by thanking the GTEC board for giving me the opportunity to talk to you today about the

More information

PROVINCE OF BRITISH COLUMBIA. Summary Review. Anti-Money Laundering Measures at BC Gaming Facilities

PROVINCE OF BRITISH COLUMBIA. Summary Review. Anti-Money Laundering Measures at BC Gaming Facilities PROVINCE OF BRITISH COLUMBIA Summary Review Anti-Money Laundering Measures at BC Gaming Facilities February 2011 2 P a g e EXECUTIVE SUMMARY In early January 2011, a series of news reports ran on cash

More information

4 PROPERTY TAX RELIEF OPTIONS FOR SENIORS, LOW-INCOME DISABLED AND OTHER LOW-INCOME PERSONS

4 PROPERTY TAX RELIEF OPTIONS FOR SENIORS, LOW-INCOME DISABLED AND OTHER LOW-INCOME PERSONS 4 PROPERTY TAX RELIEF OPTIONS FOR SENIORS, LOW-INCOME DISABLED AND OTHER LOW-INCOME PERSONS (Regional Council, at its meeting on June 21, 2007, amended the following report to provide that: (a) the Commissioner

More information

Children s Bureau Child and Family Services Reviews Program Improvement Plan Instructions and Matrix

Children s Bureau Child and Family Services Reviews Program Improvement Plan Instructions and Matrix Children s Bureau Child and Family Services Reviews Program Improvement Plan Instructions and Matrix October 2007 DRAFT The format of this document was modified in November 2013; however, the content remains

More information

Investment Counselling Program

Investment Counselling Program Investment Counselling Program To us there are no foreign markets. N19 70 56 W155 08 58 Golfing with friends, Hawaii Your life has a geography. Where you re from, where you re going, where you aspire to

More information

September 2015. IFAC Member Compliance Program Strategy, 2016 2018

September 2015. IFAC Member Compliance Program Strategy, 2016 2018 September 2015 IFAC Member Compliance Program Strategy, 2016 2018 This Strategy is issued by the International Federation of Accountants (IFAC ) with the advice and oversight of the Compliance Advisory

More information

American Express @ Work Getting Started Guide: Norway

American Express @ Work Getting Started Guide: Norway American Express @ Work Getting Started Guide: Norway American Express @ Work can help you to manage your Corporate Card Programme more efficiently online. With Standard and Customised Reports to track

More information

CUSTOMER EXPERIENCE PLAN Executive Summary

CUSTOMER EXPERIENCE PLAN Executive Summary At the core of the 2012 strategy are five strategic focus areas that prescribe a suite of people, process and technology oriented solutions. These areas are: Operations To ensure satisfied customers through

More information