Friends of Arundel Seniors, Inc RESOURCES YOU NEED TO KNOW DISCOVER THE MAP TO YOUR FUTURE THERE S A SENIOR ACTIVITY CENTER NEAR YOU

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1 Anne Arundel Senior Services Provider Group, Inc. Friends of Arundel Seniors, Inc. Anne Arundel County Department of Aging and Disabilities Services for Seniors, Adults with Disabilities, and Caregivers RESOURCES YOU NEED TO KNOW DISCOVER THE MAP TO YOUR FUTURE THERE S A SENIOR ACTIVITY CENTER NEAR YOU COMPLIMENTARY

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4 Services for Seniors, Adults with Disabilities, and Caregivers in Anne Arundel County, Maryland Table of Contents Introductory Letters... 6, 7 Important Telephone Numbers... 6, 7 Storm Related Numbers... 7 Anne Arundel Senior Services Provider Group, Inc... 9 Friends of Arundel Seniors Making the Link Anne Arundel County Commission on Disability Issues Maryland Access Point...15 MAP/I&A Programs of the Department of Aging and Disabilities Rental Housing for Independent Seniors and Adults with Disabilities...19 Community First Choice...20 Home and Community-Based Options Waiver...21 Respite Care Anne Arundel County Resources, Just what you re looking for...24 County Map and Senior Activity Center/Nutrition Site Locations...40, 41 What Services Are Available...74 Who Can Help...76 For easy access to our website, scan this with your smartphone. The acceptance of advertising does not constitute endorsement by the Friends of Arundel Seniors or the Anne Arundel County Department of Aging and Disabilities of products and services. The publisher reserves the right to reject any advertisement or listing that is not in keeping with the standards of this publication. Editors: Christopher Moore, MAP/Senior Information and Assistance Director, and Karla Schaffer, Public Information Officer, Anne Arundel County Department of Aging and Disabilities. Produced by Sarah Hagerty, Health and Special Projects Editor, What s Up? Media, and designed by Linda Laing. Additional photography by Tony Lewis, Jr. Published annually through a partnership with Friends of Arundel Seniors, Inc.; the Anne Arundel County Department of Aging and Disabilities; the Anne Arundel Senior Services Provider Group, Inc.; and What s Up? Media. All rights reserved. No part of this publication may be reproduced in any form. For advertising information, contact What s Up? Media, 201 Defense Highway, Suite 203, Annapolis, MD

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6 Categories of Anne Arundel County Resources AASSPG members are marked with SPG next to their name Active Adult Community...24 Adult Day Care...24 Advocacy...24 Assisted Living...26 Assistive Telephones...29 Bereavement Services...30 Case Management...30 Cemeteries...31 Complaints and Information...31 Congregate Housing...31 Consumer Credit...31 Consumer Services...31 Continuing Care Retirement Communities...31 Dentists...31 Disability Services...32 Discounts...35 Discrimination...35 Education...35 Elder Abuse...36 Elder Law/Law Firms...36 Emergencies Information...39 Emergency Response...39 Employment and Job Counseling...42 Estate Sale Services...42 Exercise, Biking, Walking...42 Eye Care...42 Financial Services and Programs...43 Food and Nutrition...44 Funeral Homes...45 Health Organizations...46 Hearing Aids...47 Home Care, Non-Medical...47 Home Health Care...50 Home Improvement, Design, Repairs and Maintenance...55 Hospice Care...55 Hospitals...57 Housecleaning...57 Housing, Counseling...57 Income Assistance...58 Information and Assistance...59 Insurance Services...60 Interior Design...60 Libraries...60 Loan Closets...60 Lunch Sites...61 Media and Marketing...61 Mediation...61 Medical Products and Services...62 Medicare, Medicaid...62 Mental Health...63 Moving/Relocation Services...63 Nursing Care Facilities...64 Parks and Recreation...65 Pets and Pet Care Services...65 Pharmacies and Pharmacy Assistance Programs...66 Physicians...66 Podiatrists...67 Real Estate Services...67 Rehabilitation, Physical Therapy...67 Respite Care...67 Senior Activity Centers...68 Subsidized Housing...68 Support Groups...68 Tax Information and Assistance...70 Temporary Shelter...70 Transportation...70 Veterans...71 Victim and Witness Assistance...72 Vital Records...72 Volunteer Assistance and Opportunities...72 Voting...73 Department of Aging and Disabilities 2666 Riva Road, Suite 400, Annapolis, MD Fax / Toll Free TTY users, please call via Maryland Relay Inclusion in this directory does not constitute endorsement by the Anne Arundel County Department of Aging and Disabilities or any other county agency, the Friends of Arundel Seniors, Inc., or the Anne Arundel Senior Services Provider Group, Inc. 4

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8 A MESSAGE FROM The County Executive Welcome to the edition of Services for Seniors, Adults with Disabilities, and Caregivers. I am honored to serve the citizens of Anne Arundel County and have outlined a five point plan to make Anne Arundel County the best place to live, work, and start a business in Maryland. One of these points is Efficient Effective County Government, which entails ensuring that county government services are delivered promptly, cost-effectively, and courteously. The Anne Arundel County Department of Aging and Disabilities is known for its exceptional customer service. The Department of Aging and Disabilities is responsible for serving 40 percent of Anne Arundel County citizens and it is where people turn to find assistance for themselves and their loved ones. This percentage of older adults, individuals with disabilities and caregivers is expected to comprise about half of our county s citizens in the years to come. Services for Seniors, Adults with Disabilities, and Caregivers helps to connect individuals with the services and resources they need right here in Anne Arundel County. This directory is also a gateway for information as to the diverse and abundant programs offered by the Department of Aging and Disabilities. Please let the Anne Arundel County Department of Aging and Disabilities, and this resource guide, help you make life better. Steven R. Schuh County Executive Important Anne Arundel County Telephone Numbers AA Co. Board of Elections AA Co. County Council AA Co. County Executive AA Co. Dept. of Aging and Disabilities AA Co. Department of Health AA Co. Emergency Management AA Co. Government AA Co. Police (non-emergency) and AA Co. Police (Northern District) AA Co. Police (Eastern District) AA Co. Police (Southern District) AA Co. Police (Western District) AA Mobile Crisis Response (Mental Health) Adult Protective Services Animal Control BGE Emergency Bulk Item Pickup Community Cleanup District Court for AA County (Annapolis) (in MD) TTY District Court for AA County (Glen Burnie) (in MD) TTY Domestic Violence Hotline Eldercare Locator Water/Sewer Emergency

9 Welcome to the edition of Services for Seniors, Adults with Disabilities and Caregivers! As always, this publication is an exciting opportunity to feature the vast array of services and opportunities in this community. In partnership with the Anne Arundel Senior Services Provider Group, Inc., Friends of Arundel Seniors, Inc., and What s Up? Media, the Department of Aging and Disabilities is consistently looking for ways to enhance the publication. This year, I have received some very valuable feedback about navigating services. As partners and contributors to this guide, it gave us pause for thought on how this publication can best help you. I would always encourage the casual reader of this guide to become familiar with the types of services offered in Anne Arundel County before they are needed. Take some time now to learn about the Department of Aging and Disabilities even stop by and visit our new Maryland Access Point Customer Service Center as you plan for the future. If you are picking up this book with more immediate needs, I urge you to always reach out to the Department of Aging and Disabilities at first. Here you will find friendly, knowledgeable staff to help you access these services and resources both in the Department and in the community. Certified Options Counselors, who are intimately familiar with this guide, will begin the journey with you, your family and your loved ones and help you along the way. We look forward to serving you during the publication year. A MESSAGE FROM The Director Pamela Jordan Director Storm Related Numbers Police/Fire...Life threatening emergencies, call AA County Emergency Operations Storm related emergencies only AA County Roads Downed traffic signs and signals Trees across roads, flooding of county roads South County Central County North County AA County Water and Wastewater Sewer Emergency Services (not storm related faucet water) FEMA (Federal Emergency Management Agency) American Red Cross Disaster service, need home or shelter BGE To report power loss AA County Inspections and Permits Damaged building AA County Landfill Operations Trash collection, curb, bulk, and recycling Debris clean-up South County Central County North County AA County Health Department Wells Inspections for flooded private wells Additional Important Telephone Numbers Fraud Hotline Governor s Office Maryland Attorney General Poison Control Center Federal Do-Not-Call Registry City of Annapolis/Mayor s Office

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11 A MESSAGE FROM The Anne Arundel Senior Services Provider Group, Inc. (SPG) Dear Seniors, Families, Caregivers and other Senior professionals, Welcome to the Services for Seniors Directory. On behalf of the Anne Arundel Senior Services Provider Group, Inc. (SPG), we invite you to read through this booklet, make note of the many offerings included, and refer to it over and over as needed throughout the year. SPG is pleased to present such a valuable resource to the community in collaboration with the Anne Arundel County Department of Aging and Disabilities and Friends of Arundel Seniors. SPG is a nonprofit membership organization comprised of businesses and individuals who provide services to older adults, their caregivers, and families. We hold monthly meetings that offer networking opportunities amidst a forum of professional presentations that educate and enlighten audiences on issues that are important to the senior population. Members demonstrate a commitment to high quality products and services for older adults and those around them. Representing home health care, legal and financial services, case managers, medical equipment providers, contractors, independent and assisted living facilities, transportation providers, rehabilitation centers, education and recreation opportunities, down-sizing specialists, and physical therapists to name a few you ll find that SPG members are responsive community and business leaders with open hearts for older adults. They are easily recognized throughout this directory by the SPG notation in red next to their business descriptions. We thank you for thinking of us as you search for assistance. The SPG designation is our way of indicating a member that is taking an active interest in better serving their senior clients. Our primary mission is completed with the annual awarding of grants to area non-profits. These grants assist with their supportive work with the elderly. SPG believes it is vital to help these non-profit organizations, who rely on funding, to continue their services to seniors in Anne Arundel County. If you are interested in attending our SPG meetings to take advantage of the educational and networking opportunities, please join us on the second Tuesday of every month, from 8:30 a.m. to 10 a.m. We meet at Woods Memorial Presbyterian Church in Severna Park from September through May. A light breakfast is provided. We cordially invite you to attend and look forward to greeting and working with you. We welcome your comments and suggestions for future editions. Our website is or feel free to speak with one of our Board of Directors members wearing orange name tags. We look forward to working with you, Peg Overton Chairman of the Board Jennifer McAndrews President Peg Overton Chair Senior Accounts Jennifer McAndrews President Synergy HomeCare of Anne Arundel County Dawn Lewis Vice President Senior Helpers of Annapolis Sherry Gilde Membership Somerford Place Alzheimer s Assisted Living Michele Cummings Grants Regency Park Assisted Living Nick Konstant Treasurer Home Instead Senior Care Tyler Stott Website/Facebook A Homemade Plan Jennifer Sapp Secretary Aging Services Management, LLC Senior Provider Group P.O. Box # 130 Severna Park, MD Christopher Moore Liaison Anne Arundel County Department of Aging & Disabilities 9

12 Friends of Arundel Seniors: Lending a Helping Hand PHOTOS BY TONY LEWIS, JR. Friends of Arundel Seniors assists Anne Arundel County residents who are age 55 and older and disabled adults of any age. The purpose of this private, taxexempt, and all volunteer organization is to provide a safety net for the well being of seniors and those with disabilities in the county. Clients often live alone, are frail, and are in immediate need of assistance that cannot be obtained elsewhere. Referrals for FOAS assistance come from the Anne Arundel County Department of Aging and Disabilities, the county Department of Social Services, Senior Activity Centers, other community agencies, and from seniors themselves. FOAS procures, distributes, and oversees the installation of home safety equipment such as: bathtub safety grips tub mats bathtub benches smoke detectors elevated toilet seats toilet safety frames hand-held shower heads highly visible house numbers jar vises The Friends of Arundel Seniors works closely with the county Department of Aging and Disabilities for referrals and for screening applicant requests. Actual installations are performed by volunteer members of Partners In Care, a community nonprofit serving older adults, and by volunteers in the local Kiwanis Clubs in Annapolis and Anne Arundel County. Items are installed at no or low cost depending on the ability of the individual to afford the needed equipment. Therefore, FOAS depends on Volunteers such as Ken Dunshee (pictured at top) install safety equipment in Anne Arundel County homes. community support funding comes from county grants and from gifts donated by local groups and individuals. It also receives funding from the publication of this annual directory, Services for Seniors, Adults with Disabilities, and Caregivers. This free directory is a joint effort of FOAS, the Senior Services Provider Group, the county Department of Aging and Disabilities, and What s Up? Media Group, which makes a donation to FOAS from the profits from advertising in this resource guide. For information, or to make a donation, call the Anne Arundel County Department of Aging and Disabilities, at FOAS can also be reached at Friends of Arundel Seniors, P.O. Box 6248, Annapolis, MD

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14 How do we get the word out about all of the programs and resources the Department of Aging and Disabilities offers to the citizens of Anne Arundel County? The answer is easy! It s Making the Link! Making the Link (MTL) is a program through the Anne Arundel County Department of Aging and Disabilities/Maryland Access Point (MAP). The goal of the MTL program is to increase awareness of our Department and the programs and resources that we offer in an effort to get the proper services and assistance to those who need it. We are working to identify people, businesses, community organizations and health care providers that have frequent contact with seniors, caregivers and/or adults with disabilities. When this project began, we focused mainly on working with physicians. While we continue to work with physicians, we have broadened our target audience to include many other people and groups as well. Some of these groups include the North Anne Arundel Chamber of Commerce Wellness Committee, People s Community Health Centers, Anne Arundel County Fire Department, area hospitals, and various church and community groups. We are hard at work creating awareness of our Department and all of the services and programs that we offer! Building relationships between the Department of Aging and Disabilities and the community is essential. Many times, a simple referral to the Department can ease the stress of a family caregiver. By bringing awareness of our Department to as much of the community as we can, we stand a much greater chance of helping the citizens of Anne Arundel County get the help they need! If your business or community organization would find our free resources helpful, please call Jennifer Sloan at , ext and we will be happy to bring them to you! Anne Arundel County Commission on Disability Issues The Anne Arundel County Commission on Disability Issues welcomes you to the edition of Services for Seniors, Adults with Disabilities, and Caregivers. Members of the Commission invite you to use this directory to find services and resources that will enhance your life and the lives of friends and family members. The Commission on Disability Issues was established in Since that time, the Commission has proudly served the community by promoting disability awareness, advising the County Executive and County Council on disability policy and legislation, and working to enhance the lives of individuals with disabilities. Each year the Commission sponsors the disability Awareness Day and honors individuals, businesses, and others for their accomplishments and contributions in the field. This year s event will be held on Saturday, October 24th at Westfield Annapolis Mall. The Commission is composed of 21 voting members and more than 15 County and State agency representatives who are involved in some way in disability issues in many cases, providing services that impact the lives of disabled individuals. Commissioners meet monthly to craft policy and legislative recommendations on disability issues. Within these pages you will find an array of services and resources that come directly from program and agency representatives that are seated at the Commission table and share in a commitment to serving county residents. The Anne Arundel County Department of Aging and Disabilities is committed to serving county residents and visitors with disabilities. In compliance with the intent and the spirit of the Americans with Disabilities Act, our commitment is to ensure accessible facilities, programs and services. Anyone needing special accommodations must contact the Department of Aging and Disabilities at or by at disabilities_info@aacounty.org at least seven days prior to an event. TTY users, please call via Maryland Relay All materials available in alternate formats upon request. For information, call the County s Americans with Disabilities Act Office, TTY users, please call via Maryland Relay

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17 The Anne Arundel County Department of Aging & Disabilities Customer Service Center is here for you! MAP-LINK ( ) or What can you do with MAP? Access long-term care programs to help stay in the community Access caregiver support programs Receive help with identifying Assisted Living Programs Receive Medicare counseling Complete applications for a wide variety of government programs Plan for the future with Options Counseling If you have questions about services for seniors, adults with disabilities, or caregivers, call MAP, and one of our highly-trained professionals will help you! If you prefer, visit the Department of Aging & Disabilities Customer Service Center at 2666 Riva Road, 2nd floor, in Annapolis. 15

18 Anne Arundel County Department of Aging & Disabilities Program Guide Remember, if you don t know where to start, call Information & Assistance (page 59) at or visit us in the Department of Aging & Disabilities MAP Customer Service Center at 2666 Riva Road on the 2nd Floor. The following is a list of all programs offered at the Department of Aging & Disabilities (please see the noted pages for program descriptions and contact information): Adult Evaluation and Review Services (pg. 30) Adult Public Guardianship (pg. 59) Americans With Disabilities Act (ADA) Office (pg. 33) Caregiver Support National Family Caregiver Support Program (pg. 67, 68) Respite Care Referral Program (pg. 51, 67) Telephone Reassurance (pg. 51, 72) Community Care Partnership In-Home Aide Services (pg. 50) Home and Community-Based Options Waiver, Community First Choice and the Medical Assistance Personal Care Service Program (pg. 26, 50, 62) Senior Care (pg. 50) Senior Activity Center Plus (pg. 68) Foster Grandparent Program (pg. 72) Health Insurance Counseling (State Health Insurance Assistance Program, SHIP) (pg. 25, 59) Senior Medicare Patrol (pg. 25, 59) Home Delivered Meals (pg. 44, 73) Housing Assistance (pg. 26) Legal Assistance (pg. 36) Ombudsman Program (pg. 25, 27, 36, 64, 72) People and Animals Who Serve Anne Arundel County (PAWS) (pg. 72) Senior Activity Center and Nutrition Sites (pg. 40, 61, 68) Senior Nutrition Program (FEAST) (pg. 44) Taxi Voucher Service (pg. 70) Transportation (pg. 70) 16

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21 Rental Housing for Independent Seniors and Adults with Disabilities in Anne Arundel County Rental housing for independent living in the county can be divided into two major types; privately owned and subsidized buildings. The Department of Aging and Disabilities does not own or manage any complexes, but we provide information and counseling about the types of housing available for the population we serve. We maintain a list called Housing Options for Seniors and Adults with Disabilities. This listing is available from our Annapolis office, online at our website, www. aacounty.org/aging, and by mail upon request. FREQUENTLY ASKED QUESTIONS How old do you have to be to get Subsidized Senior Housing? In general, 62 years old. Many of the subsidized facilities are also available to residents with a certified disability. How much does subsidized housing cost? 30 percent of your adjusted income. Where do I apply for subsidized housing? Apply directly through the Housing Commission of Anne Arundel County ( ) or the Housing Authority of the City of Annapolis ( ) for public subsidized housing, or individually at each of the three HUD Section 8, privately-owned complexes. The names of these complexes are Claiborne Place ( ), Timothy House ( ) and College Parkway Place ( ). Each building requires a separate application form and usually has a wait list. Are there any other low cost options? All the other subsidized or partially subsidized rental buildings in the county are accessible only to seniors over the age of 62. Non-denominational fully subsidized complexes are Arundel Woods, Friendship Village, and Friendship Station, all managed by Catholic Charities. One application form allows an applicant to select any of these locations: All these locations have wait lists. The partially subsidized buildings for seniors 62 and older charge rents that are usually less than privately owned units in the area and were financed by joint funding from government and private business. Each building has its own application and there are usually wait lists for all locations. They currently do not accept applications until an individual or the oldest spouse has passed their 62nd birthday. What if I still have other questions? Please call Maryland Access Point, Information & Assistance at for more information. 19

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24 Top 10 Tips for Family Caregivers 1. You are #1 As difficult as it may be, you must take care of your own physical and emotional needs first. Eat healthy meals, get sufficient rest, take time for yourself, exercise, and ensure you schedule your own preventative care appointments. Maintain your friendships and get help immediately if you are feeling overwhelmed, angry, and depressed, or are using prescription drugs or alcohol to cope. Family rituals, meditation, and prayer can generate inner peace and boost the immune system! 2. There is no one way to provide care Each caregiving situation is different; each caregiver and care recipient is unique. Caregiving may involve driving to appointments or it may involve around-theclock, hands-on care. No one person can do it all and no one way is the only way. 3. Your safety and the safety of the care recipient are of utmost importance Learn to recognize when your loved one is no longer able to live independently. Learn how to deliver physical care safely. If you cannot physically help your loved one in a safe manner, let someone else do it. 4. Know your enemy Educate yourself about your loved one s disease. Routinely reassess your loved one s needs and your ability to provide care. 5. Plan ahead for medical, legal & financial issues Talking together is the single most important thing that a family can do when they care for and plan for the end of life for someone they love. Do you know where to find financial information and other important documents (Maryland MOLST, Advance Directive)? Do you know who the designated Medical and Legal Powers of Attorney are? 6. Ask for help Specifically identify the care and help needed and call a family meeting. Have a written agenda and information from physicians, case managers, etc. If others are unable to help with the hands-on care, can they contribute financially so that you can hire respite care; can they prepare some meals or help with yard work, transportation to appointments, or manage finances? 7. Accept help Keep a list of tasks that would be helpful (walking the dog, cutting the grass, preparing a dinner, errands). When someone offers to help, show them the list and let them pick what they can do. 8. Contact your employer about employee assistance programs Many employers understand the benefits of providing assistance and resources to family caregivers. It s just good business! 9. Contact your local Area Agency on Aging (AAA) In Anne Arundel County, call for Information and Assistance. 10. Identify a support system Maintain your friendships and stay in touch with family members. Locate caregiver support groups in your community or on-line. If needed, seek professional support from your doctor or a therapist/ counselor who understands caregiver stress. 22

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26 Resources For Older Adults, Adults With Disabilities, and Caregivers in Anne Arundel County Active Adult Community Gardens of Annapolis 931 Edgewood Road Annapolis, MD An independent apartment community for seniors 62 and better, offering the conveniences and comforts of premier independent living, plus the advantages of a rental community without the ownership responsibility. Please see our ad on page 17 TTY users can call Maryland Relay 711 Adult Day Care Active Day of Annapolis SPG 2525 Riva Road, #100 Annapolis, MD Foundations Medical Adult Day Care & Psychiatric Rehabilitation Program (PRP) 1025 West Nursery Road, Suite 112 Linthicum, MD , ext Providing medical Adult Day Care and Psychiatric Rehabilitation for over 10 years. Services: transportation 7 days a week, nursing, meals, outings, case management and more. Please see our ad on page 25 Woods Adult Day Care Center Offers programs of social/health-related services six days a week for persons who need 24-hour supervision. Includes nursing, therapeutic activities, counseling, hot lunch, and transportation. Please see our ad on page 24 Advocacy AA County Community and Constituent Services The Community and Constituent Services in the Office of the County Executive serves as a liaison between the government and the community. It maintains an information and referral service to resolve complaints and addresses concerns related to County departments and services. Disabilities/Main Office Toll Free Provides programs, services, information, and special events to improve the quality of life for older adults and adults with disabilities. Family members and caregivers are also encouraged to call for information and assistance. The Driver Safety Program is offered at senior activity centers. Disabilities/MD Access Point (MAP) Program Toll Free TTY users please call via MD Relay 711. One stop, user-friendly access at the county Dept. of Aging and Disabilities to services offered by multiple agencies for persons age 50 and older, persons age 18 and older with a disability, and caregivers for seniors and adults with disabilities. Information and Assistance Specialists continue to provide a single contact point for information about all programs and services, assist in defining needs and locating appropriate services, and help with completing forms and applications for benefit programs. Speakers available. 24

27 Advocacy Disabilities/Ombudsman Program (Resident Advocate) Toll Free A free, confidential service that advocates for residents rights and good-quality longterm care. Receives and resolves complaints made by or for residents of nursing homes and assisted living facilities. Educates the public on long-term care facilities and services. Promotes opportunities for volunteers. Disabilities/State Health Insurance Assistance Program (SHIP) SHIP provides health insurance assistance and information to Medicare-eligible persons and their families. Staff and trained volunteers assist clients with understanding Medicare benefits, Medicare supplemental options, Medicare Advantage options, and Medicare Part D options. Disabilities/SMP (Senior Medicare Patrol) Provides public education to Medicare beneficiaries to increase senior awareness of health care fraud. One-on-one assistance available in reporting suspected Medicare/Medicaid fraud and abuse. AARP Membership Services AARP is a membership organization dedicated to enhancing the experience of aging through advocacy, information, and services. Call for chapter locations and telephone numbers. The Arc Central Chesapeake Region Annapolis Easton TTY Advocates for the rights and respect of all people with developmental disabilities. Programs include family support, employment training, community living, individual support, and fiscal management services. Associated Black Charities A public foundation that facilitates the creation of measurably healthier and wealthier communities throughout the state of Maryland through responsible leadership and philanthropic investment. At Home Chesapeake A non-profit membership organization, part of the nationwide Village to Village Network, where members actively participate in creating opportunities for advocacy, education, health management, and social connectivity for themselves and others so that they can live in their communities for a lifetime. Laurel Advocacy and Referral Services (LARS) Crisis intervention in the Laurel area by a group of religious member organizations. Hours of operation: MWF 9 a.m. 2 p.m. MD Dept. of Veterans Affairs Toll Free Provides information, assistance, and representation to veterans and their dependents about rights and entitlements. MD Office for Refugees and Asylees (MORA) Provides referrals to refugees to ease their transition into American society. NARFE (National Active and Retired Federal Employees Association) Toll Free Protects and improves the retirement benefits of federal retirees and their families. Provides information on federal retirement, health insurance, and life insurance benefits available to members and non-members. Federal retirement support services. Meetings held at various county sites each week. Call for locations, dates, and times. State s Attorney s Office/Community Outreach ext Provides community presentations on elder fraud and abuse, cyber safety, identity theft, gang prevention and awareness, and dating violence. United Seniors of MD United Seniors of MD (USM) is an umbrella organization of public, non-profit, and private groups interested in promoting and protecting the well-being of every older citizen in the State of MD. 25

28 Assisted Living Assisted Living Disabilities/Assisted Living and Senior Housing Monitors and provides technical assistance to Assisted Living Facilities; administers a subsidy to financially and functionally eligible residents residing in these ALFs. Helps coordinate quality assurance at Congregate Housing services sites. Offers public information to professionals, proprietors, and consumers about regulatory requirements and housing options for seniors and those with disabilities. Works collaboratively with Adult Protective Services and the Long Term Care Ombudsman Program to protect the rights and welfare of vulnerable adults residing in community-based settings. Disabilities/Home and Community- Based Options Waiver ; Toll Free This state-wide program provides services to eligible individuals age 18 and older to enable them to remain in the community either in their own homes or in assisted living facilities rather than in nursing homes. Medical, financial and technical qualifications must be met. 26

29 Assisted Living Disabilities/Ombudsman Program (Resident Advocate) ; Toll Free A free, confidential service that advocates for residents rights and good-quality longterm care. Receives and resolves complaints made by or for residents of nursing homes and assisted living facilities. Educates the public on long-term care facilities and services. Promotes opportunities for volunteers. A Place 4 Seniors SPG 8010 Catherine Avenue Pasadena, MD mmatthews@aplace4seniors.com A Place for Seniors Resource Network offers seniors and their families a wealth of coordinated resources to help secure quality care for senior loved ones in their golden years. Please see our ad on page 32 Arcadia Assisted Living LLC 402 Castle Marina Road Chester, MD Our home-like environment and emphasis on leading an active lifestyle sets us apart. Services include 24-hour care, medication administration, meals, laundry, housekeeping, emergency call system, daily activities, and bus outings. Please see our ad on page 26 Assisted Living Well Compassionate Care, LLC 265/271 W. Pasadena Road Millersville, MD ; Two upscale, family-style homes offer private rooms and baths, Nurse and 24- hour med-tech care providers. Includes medication administration, homestyle meals, group activities, laundry and housekeeping. One home is secured for later stages of Dementia/Alzheimer s. Atria Manresa SPG 85 Manresa Road Annapolis, MD BrightView Severna Park Independent and Assisted Living 469 Jumpers Hole Road Severna Park, MD Features full service, independent living apartments on a monthly rental basis with no large entrance fee. Assisted Living and Alzheimer s Care also on campus, bringing three important options together in one convenient community. Please see our ad on page 13 27

30 Assisted Living BrightView South River Assisted Living 8 Lee Airpark Drive Edgewater, MD Vibrant Place, Vibrant People, Vibrant Lifestyle, Vibrant Company. Assisted Living apartments. Offering seniors the assistance they need and the full life they deserve. Please see our ad on page 13 Charlotte Hall Veterans Home Charlotte Hall Road Charlotte Hall, MD Maryland s only income-based Assisted Living facility specifically for Veterans and their eligible spouses. Medicare Certified Rehabilitation, Physician Services on Premises, Social and Fitness Activities. USDVA funding to help with cost of care. Please see our ad on page 26 Cranberry Cottage Assisted Living, Inc Tick Neck Road Pasadena, MD Cranberry.cottage@verizon.net Cranberry Cottages are small, gracious homes offering nine locations. Trained staff provides 24-hour assistance. Please see our ad on page 26 Heartlands at Severna Park SPG 715 Benfield Road Severna Park, MD Heartlands at Severna Park offers an upscale resident experience, gracious surroundings, fine dining, private suites, 24- hour in-house nursing staff and excellent activities calendar. Please see our ad on inside front cover Household of Angels of Severna Park, Inc. We are a faith-based home Davidsonville Road Gambrills, MD Arundel Beach Road Severna Park, MD Lord, help me to be concerned for those in pain. Christian homes with daily activities. Regular religious services. Gracious suites with private baths. Personalized care, RN on staff. Physician managed. Rehabilitation, physical therapy, hospice care. Alzheimer s care, long-term care insurance, VA, Medicaid also. Time spent with us is time well spent. Morningside House of Friendship SPG 7548 Old Telegraph Road Hanover, MD Our community consists of assisted living as well as two dementia areas. We recognize that every individual ages differently, so we are prepared to handle a variety of needs whether they exist now or develop over time. Please see our ad on page 8 Oak Lodge Senior Home Assisted Living 7751 Outing Avenue Pasadena, MD ; Beautiful, private bedrooms with private bathrooms in a quiet, residential area of Pasadena. We offer meals, laundry, and housekeeping, medication administration, and 24-hour supervision. Please see our ad on page 28 Peartree House Assisted Living 8001 Middlebury Drive Pasadena, MD Shadow Oak Lane Pasadena, MD We are a small, home-like community offering each resident their own private room/bath. We provide nutritious meals, activities, laundry, and housekeeping, as well as assistance with bathing, dressing, 28

31 and grooming. Rooms include furniture, an emergency call system, and cable TV. We treat each resident with dignity, compassion and respect. We have aroundthe-clock awake caregivers. Regency Park Assisted Living SPG 730 Maryland State Route 3 South Gambrills, MD Regency Park offers superior comfort and care. Generously staffed and professionally managed with accommodations for 55 residents, including a secure unit offering a safe, stimulating environment for individuals with Alzheimer s disease. Please see our ad on page 32 Somerford Place SPG Alzheimer s Assisted Living 2717 Riva Road Annapolis, MD Alzheimer s/dementia specific community. Twenty-four hour nursing. Caring, dedicated staff specifically trained in memory care. Our award-winning Bridge to Rediscovery program helps residents to rediscover the joy of everyday life. Please see our ad on back cover Spring Arbor of Severna Park SPG 345 Ritchie Highway Severna Park, MD Privately owned and operated senior living with memory care community. Gracious living, 24-hour nursing oversight, medication management, meals, housekeeping, transportation, engaging activities. Because it s how you live that matters! Please see our ad on page 18 Sunrise Assisted Living of Annapolis SPG 800 Bestgate Road Annapolis, MD Sunrise of Annapolis offers assisted living and specialized memory care services in an engaging and home-like environment. We pride ourselves in our wonderfully dedicated team, resident-centered care, and full activity schedule. Please see our ad on page 29 TTY users can call Maryland Relay 711 Assistive Telephones Sunrise Independent & Assisted Living of Severna Park SPG 43 West McKinsey Road Severna Park, MD Sunrise of Severna Park offers independent living, assisted living and specialized memory care services in an engaging and home-like environment. We pride ourselves in our wonderfully dedicated teams, resident-centered care, and full activity schedule. Please see our ad on page 29 Assistive Telephones MD Accessible Telecommunications (MAT) Toll Free V/TTY V/TTY moreinfo@mdrelay.org MD Accessible Telecommunications distributes free amplified and captioned phones, hands-free phones, ring signalers, TTYs, and other assistive devices to qualified applicants who have difficulty using a standard telephone. TTY users can call Maryland Relay

32 Assistive Telephones MD Relay Toll Free V/TTY MD Relay is a free public service that allows persons with hearing or speech loss to stay independent on the telephone. Dial 711 to place Relay call. Please see our ad on page 30 Bereavement Services Disabilities/Congregational Liaison Program Toll Free TTY A specialized program within the Community Care Partnership program that provides grief counseling to individuals at home. Anatomy Gifts Registry Office Fax Toll Free Dignified Body Donation. A nationwide, non-profit whole body donor program, benefiting medical research and education. Please call for information on enrollment or Donor Services. Chesapeake Life Center 90 Ritchie Highway Pasadena, MD Toll Free: Chesapeake Life Center is a program service of Hospice of the Chesapeake, a nonprofit agency serving the community for over 30 years. We provide grief support and education to members of the community grieving the loss of a loved one. In addition to our short term grief counseling, we also offer a Widow Widower Grief Support Group as well as specialty workshops on grief related topics. Please see our ad on page 57 Professional Healthcare Hospice Bereavement Services Services.aspx Bereavement support groups for any adult grieving the death of a loved one, a safe place to learn about the dynamics of grief and loss and to find support from others who are going through the grief experience as well. Six week support groups are offered throughout the year. All groups are free and open to the community. Call for information about the monthly support group and additional services that we offer. Case Management AA County Dept. of Health/Adult Evaluation and Review Services Comprehensive psychosocial and nursing evaluation in the home; development of client care plan, identifying needs and appropriate services to enable the individual to function as independently as possible. Disabilities/Senior Care/IHAS Program In partnership with the AA County Department of Social Services, the SC/IHAS program provides case management and monitoring for clients 18 years and older who meet medical and financial eligibility. Some in-home services are available for eligible clients. This program allows clients to remain in the community as they age. 30

33 Aging Services Management, LLC SPG Jennifer L. Sapp, M.S.W., M.S.G ASM offers counseling, information and referrals, in-home assessments and care planning, placement, monitoring, service coordination, and support for family members and care recipient. Please see our ad on page 28 Cemeteries MD Veterans Cemetery/Crownsville Sunrise Beach Rd Crownsville, Maryland Burial benefits for the veteran include: a gravesite in an available space, opening and closing of the grave, perpetual care, a Government marker, a burial flag and a Presidential Memorial Certificate, at no cost to the family. State Anatomy Board Toll Free SitePages/faqs.aspx State s cadaver donation program. Cadavers are used to support medical, dental education, and research. Donor forms are available by calling or writing the board. Complaints and Information AA Conflict Resolution Center aacrcprograms@gmail.com Provides mediation services in disputes between family members, landlords and tenants, neighbors, employees and employers, businesses, etc. Mediation helps people resolve conflicts peacefully and without going to court. Conflict resolution classes and training are available. No fee. MD Attorney General s Consumer Protection Office Toll Free TTY Investigates medical billing complaints, reimbursement disputes, and denial of care. Complaint form online. Furnishes mediation services to consumers to help resolve complaints against businesses and health insurance carriers. For all other disputes or mediation (unrelated to insurance or medical issues) call the general number MD Office of People s Counsel Toll Free Consumer complaints, disputes about utility bill. Represents consumer of utility services before the Public Service Commission, certain federal agencies, and the courts. MD Secretary of State s Office Toll Free Registers, regulates, and renews charitable organizations, professional solicitors, and fund raising counsels doing business in the State of MD. Provides the public with information on status, legitimacy, and spending patterns of these organizations. Speakers are available. Sheriff s Office/AA SALT Council/TRIAD Plus SALT (Seniors and Law Enforcement Together)/TRIAD is a nationally-recognized grassroots movement promoting a threeway commitment among the police department, sheriff s office, and older citizens to work together to reduce criminal victimization and enhance delivery of law enforcement services to citizens. Services include information on consumer issues pertaining to senior citizens. Speakers are available. Congregate Housing Congregate Housing Services Program , ext Provides supportive services in various apartment buildings to low and moderate income seniors age 62 years or older who have moderate difficulty with one or more activities of daily living. Among services offered are congregate meals, housekeeping, laundry, personal assistance and service management. Providers include: Housing Commission sites Glen Square, Pinewood Villages ; Annapolis Housing Authority Morris Blum Apartments ; Catholic Charities-Arundel Woods at and Friendship Station at Financial assistance available based on income. TTY users can call Maryland Relay 711 Consumer Credit Dentists Commissioner of Financial Regulation Toll Free Regulates and licenses credit and collection agencies; accepts written complaints. Guidewell Financial Solutions Toll Free All Other Counseling Toll Free Housing Counseling pre-purchase, foreclosure prevention, reverse mortgage A non-profit agency that offers free budget counseling, debt repayment planning, and community education. Consumer Services State Anatomy Board Toll Free SitePages/faqs.aspx State s cadaver donation program. Cadavers are used to support medical, dental education, and research. Donor forms are available by calling or writing the board. Continuing Care Retirement Communities BayWoods of Annapolis SPG 7101 Bay Front Drive Annapolis, MD Dentists Annapolis Outreach Stanton Center Free dental clinic for the at-risk, underserved, and underinsured residents of Anne Arundel County. Must meet income guidelines. Open Wednesday afternoons and Friday mornings. AA Dental Access Program adult-health-services/dental Assists income-limited adults in obtaining dental care from participating volunteer dentists at discounted rates. 31

34 Dentists Scott Finlay, D.D.S. & Associates, P.A. Annapolis Smiles 1460 Ritchie Highway, Suite 203 Arnold, MD General dental care with a special interest in cosmetic/implant dentistry. Dr. Finlay is the only nationally credentialed fellow by the American Academy of Cosmetic Dentistry in the Annapolis area. Please see our ad on page 27 North County Health Services Center Community health center which offers dental services to those who meet income eligibility requirements. University of MD School of Dentistry or 17 Urgent Care Provides complete family dental care. Before beginning any treatment, dental health care providers conduct a complete examination to determine the best course of dental care. Faculty reviews and evaluates all treatment provided by students. Patient care may take longer, but personal attention and supervision are assured. Personal payment plans, some types of insurance, and Medical Assistance are accepted. Call for more information on insurance. Disability Services AA County Commission on Disability Issues Toll Free TTY users call via MD Relay 711 Promotes and enhances the quality of life for people with disabilities by advising the County Executive and the County Council on the coordination and development of government policies, programs, and services and on the allocation of resources for people with disabilities. AA Community College, Adult Basic Skills Arundel Mills Circle Hanover, Maryland Provides Adult Basic Education to those aged 16+ which includes reading, math, English, writing. Free, individualized instruction. GEDs awarded. Disabled Student Services: or