Adviser use only. Easy access to retail insurance FirstChoice

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1 Adviser use only Easy access to retail insurance FirstChoice

2 We understand the important role insurance can play in your advice model. So we ve ensured that through FirstChoice you have easy access to a range of insurance products and cover options to suit your clients needs. Complementing our existing group insurance, we also support automatic rollovers from your client s FirstChoice account to cover premiums on two retail insurance products: CommInsure Protection Total Care Plan Super and Complete. Total Care Plan Super Total Care Plan Super is offered through CommInsure Protection. It allows your clients to take out insurance cover for life, total and permanent disability (TPD) and income protection in the super environment. Insurance features at a glance Total Care Plan Super Available cover types FirstChoice product availability Adviser commission Premium options Premium frequency Renewal reward Online capability Acceptance Life Life and TPD Income Protection FirstChoice Personal Super FirstChoice Wholesale Personal Super FirstChoice Employer Super 1 A variety of commission syndicate plan options including initial, hybrid and level Level or stepped Yearly By paying their Total Care Plan Super premiums with money rolled over from their FirstChoice Personal Super or FirstChoice Wholesale Personal Super account, your clients are eligible for a premium rebate of up to 15%. This renewal reward is applied annually, upon the following year s policy renewal. Obtain a premium quote, apply for cover and easily manage submitted applications and active policies through CommInsure s CALQ, WriteAway and Client Portfolio Management tool Full underwriting How to make a claim What should you or your client do if they need to make a claim on their Total Care Plan Super policy? 1 Contact the CommInsure Claims Assist line on and notify them of the claim 2 Complete the claim forms provided and return them to CommInsure 3 CommInsure will assess the claim and decide whether to accept or decline the claim, and notify you promptly of their decision Contacting CommInsure For more information on CommInsure Protection, you can contact CommInsure on For more information about Total Care Plan Super, visit

3 How to apply for cover with Total Care Plan Super Create a FirstChoice account Login to FirstNet Adviser and create your client s super account, if they don t already have one. Take note of the account number. Complete a quote You can login to the CommInsure adviser site and complete a quote using the CALQ tool. To login you will need a CommInsure adviser number. You can request one by visiting Complete an application and Superannuation Payment Rollover Authority Online applications WriteAway You can complete your client s application for insurance online using WriteAway, CommInsure s electronic application system. Access WriteAway via the CommInsure adviser site Download the CommInsure Protection Application from Important: To allow annual, automatic rollovers from your client s FirstChoice account to cover their Total Care Plan Super premium, you must complete the Superannuation Payment Rollover Authority located in the CommInsure Protection Application. Please ensure the form is signed by your client and includes their FirstChoice account number. CommInsure will not process any rollovers where the FirstChoice account number has not been provided. Submit the application and Superannuation Payment Rollover Authority Online applications Submit the completed application for insurance, including the Superannuation Payment Rollover Authority, via WriteAway. WriteAway will provide an underwriting decision on your client s application for insurance in minutes, rather than the six weeks it can take to process a paper application. Send the completed CommInsure Protection Application and Superannuation Payment Rollover Authority via: Post: CommInsure Life Insurance PO Box 319 Silverwater NSW LNBApplications@cba.com.au Fax: Receive a decision You can track the progress of your client s application for insurance online using CommInsure s Client Portfolio Management (CPM) tool available on their adviser site. Once accepted, a policy schedule will be issued to your client. Premiums will be automatically deducted from your client s FirstChoice account and appear in their transaction statement as a rollover out.

4 Complete Complete is provided by risk specialist Asteron Life, which is part of the Suncorp Group. It offers a range of insurance products to protect clients and their families. Insurance features at a glance Complete Available cover types FirstChoice product availability Adviser commission Premium options Premium frequency Premium rebate Online capability Acceptance Life Life and TPD Income Protection FirstChoice Personal Super FirstChoice Wholesale Personal Super FirstChoice Employer Super 2 Up to 116% initial commission on a basic annual premium and an ongoing commission of over 11% (hybrid, stepped hybrid and level options also available) Level or stepped Yearly By paying their Complete premiums with money rolled over from their FirstChoice account, your clients are eligible for an annual premium rebate of up to 15% Create new client quotes, apply for cover, view quotes and applications in progress, track submitted applications and much more Full underwriting How to make a claim What should you or your client do if they need to make a claim on their Complete policy? 1 Contact s claims team on and notify them of the claim 2 Complete the claim forms provided and return to 3 will assess the claim and notify you of their decision Contacting For more information, you can contact the Adviser Assistance Line on For more information about Complete refer to the Product Disclosure Statement (PDS) and Policy Document available from

5 How to apply for cover with Complete Create a FirstChoice account Login to FirstNet Adviser and create your client s super account, if they don t already have one. Take note of the account number. Complete a quote Before beginning the insurance application process, you can generate a quote online at Complete an application Online applications E-application You can complete an E-application for insurance via the Adviser website lifeadviserconnect. If you are not registered to access this site please call on The Complete insurance application form is available from the Adviser website. It should be noted in Section U of the application form that your client s FirstChoice account is to pay for the nominated policy/ies. Complete a Payment/Rollover Authority form To provide with the authority to draw down your client s insurance premium from their FirstChoice account, your client must complete an Payment/Rollover Authority form, available from the Adviser website: Please ensure the form is signed by your client and includes their nominated FirstChoice account number. Submit the application and Payment/Rollover Authority form Online applications Submit the completed E-application via the Adviser website, ensuring you attach the completed Payment/Rollover Authority form to the payment screen. It can often give you a decision about your clients cover on the spot. Send the completed application for insurance and Payment/Rollover Authority form to: GPO Box 4252 Sydney NSW 2001 Receive a decision When your client s cover is accepted, it will commence immediately (under Limited Acceptance) as long as acceptance occurs within 30 days of the fully completed application being received, and a completed rollover authority has been provided. Premiums will be automatically deducted from your client s FirstChoice account and appear in their transaction statement as a rollover out.

6 How the rollover/payment facility works Once your client s insurance application has been accepted, we ll work with CommInsure and to ensure premiums are automatically drawn from their nominated FirstChoice account. 3 Step Completed by Action 1 You Submit completed application and payment/rollover authority form to CommInsure/ 2 CommInsure/ 3 CommInsure/ Assess application for insurance. Once accepted, sends your client a: Welcome pack, and Policy documents (CommInsure only) Request rollover/premium payment from FirstChoice 4 FirstChoice Process rollover/payment to insurer 5 CommInsure/ Issue client confirmation letter and Rollover Benefit Statement Receive premium rollover/payment from FirstChoice Find out more about FirstChoice s insurance options If you would like any further information on FirstChoice, please contact your Business Development Manager or call Adviser Services on , Monday to Friday, 8am to 7pm Sydney time. 1 If your client takes out an insurance policy through Total Care Plan Super this will not have an impact on any existing Employer Selected Cover or Investor Selected Cover currently held through FirstChoice Employer Super. 2 If your client takes out an insurance policy through Complete this will not have an impact on any existing Employer Selected Cover or Investor Selected Cover currently held through FirstChoice Employer Super. 3 Automated rollover requires that enough funds are available in a client s account to pay the premium. This document has been prepared by Colonial First State Investments Limited ABN , AFS Licence (Colonial First State) based on its understanding of current regulatory requirements and laws as at 21 November While all care has been taken in the preparation of this document (using sources believed to be reliable and accurate), to the maximum extent permitted by law, no person including Colonial First State or any member of the Commonwealth Bank group of companies, accepts responsibility for any loss suffered by any person arising from reliance on this information. Colonial First State is the issuer of interests in FirstChoice Personal Super, FirstChoice Wholesale Personal Super, and FirstChoice Employer Super from the Colonial First State FirstChoice Superannuation Trust ABN Colonial First State is a wholly owned subsidiary of the Commonwealth Bank of Australia ABN , AFS Licence (the Bank). The Bank and its subsidiaries do not guarantee the performance of Colonial First State products or the repayment of capital by Colonial First State. This document provides information for the adviser only and is not to be handed on to any investor. It does not take into account any person s individual objectives, financial situation or needs. You should read the relevant Product Disclosure Statement (PDS) before making any recommendations. Clients should read the PDS before making an investment decision and consider talking to a financial adviser. PDSs can be obtained from colonialfirststate. com.au or by calling us on This document cannot be used or copied in whole or part without our express written consent. Total Care Plan Super is a superannuation product within the Colonial Super Retirement Fund ABN Colonial Mutual Superannuation Pty Ltd ABN AFSL is the trustee of the fund. The Colonial Mutual Life Assurance Society Limited ABN AFSL (CMLA) is responsible for the administration of the fund and provides insurance benefits to the Fund. CommInsure is a registered business name of CMLA. Complete is issued by Suncorp Life & Superannuation Limited ABN , AFSL , with the exception of an interest in the Suncorp Master Trust RSE No R , ABN , which is issued by the trustee, Suncorp Portfolio Services Limited ABN , AFSL , RSE License No L , who will hold an Complete policy on your behalf, as a member of the fund /FS5310/1112 Adviser use only