W EB & BRANDING RESOURCES

Size: px

Start display at page:

Download "W EB & BRANDING RESOURCES"

Roland Willis
7 years ago
Views:

1 W EB & BRANDING RESOURCES Ev y h gyun f m A Z P uw hyuqu Dv C, W bm, p gb h m M W, D g, m p gb h m PuB y, P u b M g, y b p gb h m

2 Wb Bg Ru Evyhg Yu N fm A Z 1 Hw w h w b mp wb p? Th "b xp" hpp vy m u, h, ff mmb, p, mmuy mmb wh u h Th k my fm - p, pub, u b, w, vg by vg u h Eh ppuy SBISD h pp w mpy v by xg h xp Th' wh bg bu A p f h w b, w w b upg h wb vmpg p pub T hp ug h, h Cmmuy R Dv h Thgy Dpm wkg wb p u wh: h wb w mpu wb w pm wb w b/p pub mp bk Hw w h w b mp my pm mpu? Yu mpu pm w b v pp h u f u w b W kw h h hg h, bu u g m yu wb pub W w hp yu y mmu yu mg Wb Imp A mpu pm w b mg v h up mgm ym C mgm ym w w mpu pm up mg h w whu hvg y Wbm upp m Sz g w upp h w b y fy f h Spg Bh ISD mk vpm f v f u Cmpu w b gv mp h fm bu h wb Tg w b vb hu PDLC Wbm Wb Dg w b f upp 1 P g

3 Wb Bg Ru Evyhg Yu N fm A Z 2 P Imp Nw gu f p pub b ug w b p wwwpgbhm/b Cz f p b u ug bu m : g p mp pw p mp h Cmpu pm w wk wh h Cmmu Off f p pub upp ppv f b g ug p pub pv pu ubm qu f p upp mp vpm C Pu By f p kp yu qu yby@pgbhm O yu ubm yu pj qu, h Cmmu Dpm w pv yu wh pu hu fm pj ppv A p qu ubj vw f gm wh b Hw g w k up h w wb f h b? Th b w ffy ppv h wk A w mv fw, w w b wkg wh mpu pm u h b ph I h wb, mpu pg w b up f, fw by pm pg h h pub wb Th mpy p w b up fwg h u f h mp pub wb mpu wb pm wb wb mpy p Wh h f hg h u mpu pm mpm up b mpm? Th f hg mpu pm g Cmpu Cmmu L I h p, mpu g Cmpu Wb 2 P g

4 Wb Bg Ru Evyhg Yu N fm A Z 3 Pubh S ffv mmu m h ju h wb, w hgg h I ju bu pubhg wb pg ym! Cmpu Cmmu L w wk wh h pm mpu vp g f mgg mkg uh A Cmmu L h p f f yu pm mpu h Cmmuy R Dv/Cmmu Off Cmmu L w wk wh h D u p pub m gm wh h w b Wh Cmpu Cmmu L? Cmmu L h pmy p f f yu wb p m mmu yu Cmmu L w: Sv h pmy m f yu wb Ag gh h m C h f p, w v fm wh h D' Cmmu Dpm= Subm y, w, v fm Subm ph, v h m Wk pm h I m Ip Cmpg h pm v Pm x mmu v f mpu D v mmu A yy wb g B fm wh h B Wb pubhg gu Impm h SBISD B Wb Gu p f mpu pm mmu g Hw I g Cmmu L? Cmpu pp pm mg h w f h Th m yu umy pb f h uy m f yu Th f h Cmmu L yu yu p wb mmu wh h D, yu mmuy Th f h p ff mmb wh h h fg h pu Cmmu L kw wh gg, up-- v, w fm yu u w kw, uy g 3 P g

5 Wb Bg Ru Evyhg Yu N fm A Z 4 mmu wh mfb kg ff, u h wk bu w vy f p P h m fm f yu Cmpu Cmmu L : mw@pgbhm v@pgbhm Cmmu L - Juy 2009 P k mm vw h g bw I u u p f f yu pm mpu TECH Lk, TBA A D Mg, Km G C & I, Jf B PDLC, TBA Empy Ru, D Huh GUS, D Huh IGPRO, Tuy Mu Mg, TBA Py Sub Exp, Tuy Mu Shp, Km G S Ix, M W & Dv C Sff Dvpm, Sh & J Mu Pj, My Wh Mu Lv, My Wh Mu Tg, My Wh Thgy Sv, P Agug B Bv, Mh Bw L L, Ju Avz P Ph, F V Tg T, F M W Wy, Cg By Bw, Lz Rj Buff Ck, H Gz Buk H, Dbb Mg-Shu C Bk, Cu B Egw, R H Fw, A R Hbk, Af Dg & Pu Dz Hum, Pu Supp Hu Ck, C K 4 P g

6 Wb Bg Ru Evyhg Yu N fm A Z 5 Mw W, Rby Sy Mm Dv, D Rg Nghm, J Pg P Shw, Mhw Cuhg Rg, Th Thm Rumm Ck, K H Shw Ok, Cg Mzb Shw, J Zwzk Spg Bh, Rb Ag Spg Shw, A S T, J Chy Thw, Ju M Tu F, Am Mg Vy Ok, K Mk Ww, H Lm L Wh, Sh Cump Wvw, K Rguz Wh, Wy Wbb C Amy Th P, K Ju Lum, Jm Mhw Mm, Lgh LVg Nhbk, L Rg Spg F, C Buk Spg Ok, Lh P-Ck Spg W M, J N Spg Bh, D B Guh C, J K Mm, L Ry Hy Nhbk, Mg Phu & Jm Tw Sh f Ch, Lu Smh Sf, Jy Ak Spg W Hgh, TBA A & Cmpy Eu, E Hmbgh-Bw Ch C Pgm, Sy Bz Ch Nu Sv, Mh Dk Cmmu, L Buhm Cmmuy E, Juh B (Ny Chu) A, G MCy Auby Rh, J Zb Ah, Su Gu Bgu ESL, Lz R (Ly By) C Th E, J K Lgug A, Dbb V Eu Thgy, Ky B Hh F, Rb Fuh 5 P g

7 Wb Bg Ru Evyhg Yu N fm A Z 6 Hh Sv, Km Luk Lgug A, Dbb V Mh, Jm Lfb Mu, Ry Ch P-K, Su Smh S, Jy O - D Buk Sp Eu, Sh G Su Sv (Hh Gu), Ky Cw T Ag P Pgm, Bh Hu Cu & Op, M Shz Egy Mgm, Rb C Tp, M Cmp F, Juy B Tx Off, Lu Py Dp Fg Lgug, J Smh Gf & T, K Fzg Gvm Op, D Jk Hum Ru, D Puh Wbb P Ivvm, Ry L PEIMS, I Agu PTA Cu, Rb Dg Puhg, Bb Rb R Th, L Hu SAP, J Lmp, SBSOC Spg Bh Eu Fu, C Thmp Sup, TBA Thgy Sv, TBA Tp, Mh Dk Vu & Php Pgm, Su Lu If h wh yu w f yu Cmmu L, f yu mpu pm hv p f h, p pv up fm mw@pgbhm v@pgbhm 6 P g

8 Wb Bg Ru Evyhg Yu N fm A Z 7 Wh g u vb f p wb pu? Nw gu f p pub b ug w b p : wwwpgbhm/b Yu w f mp, gu fm vb wb g h W hp yu w u h u ubm qu f mp u yu hm Hw I mk qu f p hp wh mp? If yu hv qu bu h mp, h p gu, hv g pj qu, w qu mp b h u, p u Wh f I mp h fu h u? P ubm qu If w hv h mp yu kg f u kw O, f yu hp g um p pub wb yu, u w wk gh u f yu C fm pv h pg f h um 7 P g

9 Wb Bg Ru Evyhg Yu N fm A Z 8 Whm I wh qu? Mkg D Cmmu Supp L Buhm, Cmmuy R Off p@pgbhm Sv Bum, Cmmu Mg vbum@pgbhm P Pu Supp Pu By, Pub Mg yby@pgbhm M W, Dg mw@pgbhm Wb Dvpm G Qu wbhp@pgbhm Wb App Dvpm Dv C, Wbm v@pgbhm Wb Dg M W, Dg mw@pgbhm 8 P g

Monitoring Call Center Applications with Application Response

Monitoring Call Center Applications with Application Response Mg App wh App p U Hh App p m mg h pfm f pp, h kp pp by pv b pp h hy f g m. Wh App p, y f pp pmz p m fy bh pfm pbm bf hy mp pvy. App p m h - p m f h pp whh y pv y wh pg m q: h kp pp, m b pp, h. I pv --