Volunteer and Donations Management Emergency Function 17

Transcription

1 Volunteer and Donations Management Emergency Function 17 Draft Annex to the State Emergency Plan

2 EF 17 Volunteer and Donations Management Draft Annex Page PART 1 : Introduction 1 A Overview 2 B Emergency Function Description 2 C Emergency Function Authorities 3 D CaliforniaVolunteers Authorities 3 E Stakeholder Authorities 3 F Assumptions 3 PART 2: Emergency Function Stakeholders and Organization 4 A Mission Statement 4 B Scope 4 C Goals 5 D EF Stakeholders 5 E EF Organization 6 F EF Governance 8 G Meeting Frequency and Protocols 8 H Decision Making Process 9 I EF Communications 9 J Plan of Work 9 K Planning for the Four Phases 9 PART 3: Emergency Function Operations 11 A Concept of Operations 11 B SEMS, ICS, NIMS 11 C Emergency Organization 11 D Direction and Control 11 E Notification and Mobilization 12 F SOC/REOC Activation 12 G Multi-Agency Coordination System 12 H State Federal Coordination 13 PART 4: Appendices 14 A Plans, Procedures and Other Documents to Support the Volunteer and 15 Donations Management Emergency Function B Acronyms and Glossary 16 C Confidential Membership Roster 17 D Worksheet A: Stakeholders, Authorities, Critical Activities 18 E Worksheet B: Supporting Plans and Documents 19 F Strategic Plan Goal A 20 2

3 PART 1 : Introduction A Overview B Emergency Function Description C Emergency Function Authorities D CaliforniaVolunteers Authorities E Stakeholder Authorities F Assumptions A. Overview The California Emergency Functions (EF) were designed to bring together discipline-specific stakeholders at all levels of government to collaborate and function within the four phases of emergency management. At the state level, each EF consists of an alliance of state agencies, departments and other stakeholders with similar functional responsibilities. A single state agency is assigned to lead each EF based on its authorities, resources and capabilities. Each EF member agency is responsible to assist in coordinating the state s response to emergencies, including provision of mutual aid and the allocation of essential supplies and resources. Similarities between the CA-EFs and the federal Emergency Support Functions (ESFs) exist. ESFs have been developed and organized for the purpose of providing federally-controlled resources to state and federal agencies during the response and recovery phases of a disaster. While similar to the federal ESFs, the California EFs are established to augment state operations during all four phases of emergency management. Local governments and Operational Areas (OAs) are not required to implement the CA-EF concept unless they choose to do so. Instead, they should organize consistent with local resources and established Standardized Emergency Management System (SEMS) regulations and guidelines. The focus of the Volunteer and Donations Management Emergency Function is the management and coordination of volunteer resources and donations. This effort requires cooperation by government, tribal agencies, volunteer and community-based organizations, faith-based groups, the private sector, and the media. The State and its local government and voluntary agency partners are responsible for developing plans for coordinating volunteers and donations during emergency incidents. Collaborative donations management planning and volunteer management strategies will reduce issues associated with unsolicited donations and spontaneous, unaffiliated volunteer response. B. Emergency Function Description Emergency Function 17 encompasses Volunteer and Donations Management and will be referred to as EF 17 throughout this document. The State Emergency Plan (SEP) definition of EF 17 is: Supports responsible jurisdictions in ensuring the most efficient and effective use of affiliated and unaffiliated volunteers and organizations and monetary and in-kind donated resources to support an incident requiring a state response. 3

4 CaliforniaVolunteers was designated in the State Emergency Plan as the Lead Agency for the Volunteer and Donations Management Emergency Function. C. Emergency Function Authorities California Emergency Services Act The California Emergency Services Act (ESA) (Government Code 8550) authorizes the establishment of organizations to carry out the provisions of the Emergency Services Act. The ESA also establishes the State Emergency Plan (Government Code 8560) and authorizes the Governor to coordinate the SEP and programs necessary for the mitigation of the effects of an emergency (Government Code 8569). Many of these responsibilities related to these powers are delegated to the California Emergency Management Agency (Cal EMA) Secretary. State Emergency Plan The State of California Emergency Plan establishes California EFs and provides a consistent statewide framework to enable state, local, tribal and federal governments and the private sector to work together to mitigate, prepare for, respond to and recover from the effects of emergencies regardless of cause, size, location, or complexity. D. CaliforniaVolunteers Authorities CaliforniaVolunteers has existed for many years under several different program names The Office of Improving Life Through Service, the Governor s Office on Service and Volunteering (GO SERV), and the California Service Corps. Executive Order S renamed the organization to CaliforniaVolunteers and charged CaliforniaVolunteers with the coordination of volunteer activities related to disaster response and recovery, including training, equipment and transportation provisions. Executive Order S charged CaliforniaVolunteers as the lead agency for the coordination of monetary and in-kind donations during times of disaster. CaliforniaVolunteers provides support to Cal EMA, which, by an agreement, serves as the lead for in-kind donations. CaliforniaVolunteers, designated under the SEP as the Lead Agency for EF 17, serves in a leadership capacity but does not exercise authority over the EF stakeholders. E. Stakeholder Authorities A majority of the stakeholders of the Volunteer and Donations Management EF have individual statutory and regulatory authorities governing their day-to-day activities. They maintain their existing authorities in their role as an EF Support Agency. A complete list of state agency stakeholders and their day-to-day authorities is contained in Appendix D. F. Assumptions The following assumptions are applicable to this plan: All disasters are local, but may require state assistance. All disasters will be managed using SEMS, National Incident Management System (NIMS) and Incident Command System (ICS). A disaster may occur with little or no warning and may escalate quickly and overwhelm the ability of any single local agency or jurisdiction to manage. Jurisdictions will use available resources and mutual aid prior to requesting state assistance. Counties will request mutual aid assistance from other jurisdictions through the California Civil Defense and Master Mutual Aid Agreement. State agencies; eligible private, non-profit, and volunteer organizations will document and seek reimbursement for expenses incurred during emergency operations. 4

5 When state resources are exhausted, additional resources will be requested through the Emergency Management Assistance Compact (EMAC) and federal assistance through the Stafford Act. Supporting state agencies will provide staff and support to EF 17 without placing undue burden upon their ability to meet their legal and jurisdictional responsibilities. PART 2: Emergency Function Stakeholders and Organization A Mission Statement B Scope C Goals D EF Stakeholders E EF Organization F EF Governance G Meeting Frequency and Protocols H Decision Making Process I EF Communications J Plan of Work K Planning for the Four Phases A. Mission Statement The Volunteer and Donations Management EF supports responsible jurisdictions in ensuring the most efficient and effective use of affiliated and unaffiliated volunteers and organizations and effective coordination of monetary and in-kind donated resources to support incidents requiring a state response. Furthermore, EF 17 provides a centralized coordination point for information and activities of voluntary agencies/organizations and the effective utilization and application of donated cash, goods, and services. The Volunteer and Donations Management EF also provides recommendations and subject matter expertise to Cal EMA associated with volunteer and donations management in all phases of emergency management. B. Scope This annex provides guidance on the State role in volunteer and donations management. The scope of EF 17 is Volunteer and Donations Management and coordination at the Cal EMA Regional and State levels. Volunteer and Donations Management includes coordination support to spontaneous unaffiliated and affiliated volunteer organizations as well as the coordination of monetary and inkind donations. Spontaneous unaffiliated volunteers are typically persons who hear about an emergency or disaster and respond directly to the disaster location to assist in any way they are able. Spontaneous volunteers are not affiliated with or vetted by a volunteer organization and may be referred to as spontaneous unaffiliated volunteers (SUV). Affiliated volunteers are volunteers who actively participate with a voluntary organization, have been vetted, accepted, and trained by that organization to perform some type of volunteer activity. Monetary donations are made by many during times of disaster; some direct their donations to immediate response agencies such as the American Red Cross or The Salvation Army. Others may prefer to direct their monetary donations to the State to support the needs of those affected 5

6 in the impacted area. Many others also choose to donate items such as bottles of water, baby diapers, and other types of consumables. Cal EMA manages in-kind donations and uses the online system of AidMatrix to facilitate and coordinate these donations. Donors can access the system to enter a donation and agencies or organizations that have needs can access the system to locate donated items that they may need for emergency or recovery operations. Operational Areas and Cities are responsible for the management of the volunteers and donations within their jurisdictions but when overwhelmed can request assistance from the Cal EMA Regional and state levels through SEMS. EF 17 will provide consultation and coordination assistance in all four phases of emergency management with the following: Spontaneous Unaffiliated Volunteers Affiliated Volunteers Monetary Donations In-Kind Donations C. Goals This section identifies the goals for the Volunteer and Donations Management EF to support the further development and ongoing maintenance of the emergency function over the coming years. Goals Identify, coordinate, and engage the State s emergency Volunteer Management stakeholders to effectively and efficiently integrate volunteer resources into the emergency management system. Identify, coordinate, and engage the State s emergency Donations Management stakeholders to effectively and efficiently coordinate monetary and in-kind donations during times of emergency. Integrate and standardize the State s Volunteer and Donations Management s emergency activities within SEMS. Implement improvements to the State s emergency Volunteer and Donations Management capabilities. D. EF Stakeholders The Volunteer and Donations Management Emergency Function stakeholders include members from the following organizations/agencies: CaliforniaVolunteers: Lead Agency for the State Government Level Supporting State Agencies and Departments: o Business, Transportation and Housing Agency o California Emergency Management Agency o California Highway Patrol o Department of Housing and Community Development o Department of Food and Agriculture o Health and Human Services Agency o Department of Public Health o Department of Community Services and Development 6

7 o Department of Mental Health o Department of Social Services o Emergency Medical Services Authority o California Conservation Corps o Department of Fish and Game o CAL FIRE o Department of Parks and Recreation o Department of General Services Volunteer, Community and Faith Based and Non-Governmental Organizations Local Government Private Sector Tribal Governments Federal Agencies In an effort to keep the EF development process manageable, stakeholders will be brought into the development process in phases. Anticipated phases are listed below: Phase Stakeholder Group 1 Lead and supporting state agencies and departments 2 Volunteer, Community and Faith Based and Non-Governmental Organizations, Local Government 3 Private Sector 4 Tribal Governments and Federal Agencies E. EF Organization The Volunteer and Donations Management EF organization establishes a governance structure, organization, and decision making process to support the development and ongoing maintenance of the Volunteer and Donations Management EF. The EF organization includes: Lead Agency EF Leadership Council EF Working Group Volunteer Coordination Team Donations Coordination Team. The organization chart below illustrates the major elements of the Volunteer and Donations Management EF Organization. 7

8 Volunteer and Donations Management EF Governance Final Draft for EF 17 RFO Volunteer and Donations Management (EF 17) CaliforniaVolunteers: Lead Leadership Council Volunteer and Donations Management EF Work Group Volunteer Coordination Team Donations Coordination Team EF Leadership Council The EF Leadership Council is an executive level organization that includes representatives from networks of C/FBOs, associations representing the private sector, and key government partners. This group provides guidance to the operations of the EF Working Group and EF 17 Lead Agency. EF Stakeholder Working Group The Working Group consists of representatives of state agencies, volunteer organizations, community and faith based organizations, non-governmental organizations and private industry. It also includes subject matter experts from the broader stakeholder groups that support the discipline of volunteer and donations management. The Working Group is the workhorse of the EF. It develops reviews, and comments on plans, procedures, and policies to be used for volunteer and donations coordination. Donations Coordination Team (DCT) The purpose of the DCT is to bring together a group of stakeholders involved in the coordination and allocation of donated resources, drawing members from within the EF organization and other governmental and NGO representatives engaged in the response. The DCT will activate 8

9 during times of emergency to provide advice, information and coordination of resources donated to the state during times of emergency. During times of emergency the DCT will be activated when the SOC *is activated. Volunteer Coordination Team (VCT) The purpose of the VCT is to bring together a small group of stakeholders involved in the coordination of volunteer resources, drawing members from within the EF organization and other governmental and NGO representatives engaged in the response. The VCT will activate during times of emergency to provide advice, information, and coordination of volunteer resources. This includes both unaffiliated volunteers that are mainly coordinated by Volunteer Centers and volunteers affiliated with volunteer organizations throughout the state. *During times of emergency the VCT will be activated when the SOC is activated. Group Roles and Responsibilities Leadership Council Provide guidance and policy recommendations to the EF 17 lead agency. Provide guidance to the operations of the EF Working Group. Review and provide comment to issues raised by the EF Working Group. Oversee development of the EF 17 strategic goals and objectives. May participate in ad hoc groups as subject matter experts. EF Working Group Further develop and enhance the EF capabilities and operating procedures and support its ongoing maintenance. Provide guidance and information to the Volunteer and Donations coordination teams during non-emergency times. Develop, review and approve work products that support the EF Identify and provide supplemental staffing to the Lead Agency during times of emergency when the REOCs and SOC are activated and request EF 17 representation. May participate as part of a Multi-agency Coordination Group in activation. Will serve as the primary group to draw from in the establishment of ad hoc groups to address specific issues requiring technical expertise. *During times of emergency the Working Group may be activated to participate on a conference call to exchange intelligence and information or function as a MAC Group. Periodically, specific issues or topics will arise for discussion, review or further development that requires special or technical expertise. The Working Group may identify in 9

10 Group Volunteer Coordination Team (DCT) Donations Coordination Team (DCT) Roles and Responsibilities advance or at the time person(s) or organizations who will be asked to participate as a liaison or advisor to the Working Group. Participation should/will be for a specified period of time. The Volunteer Coordination Team is a stakeholder group tasked with reviewing needs and coordinating support to local governments and organizations in their efforts to manage both spontaneous and affiliated volunteers during times of disaster. *During times of emergency the VCT will be activated when the SOC is activated. The Donations Coordination Team is a stakeholder group assembled to coordinate and review offers of donations, identify event priorities and specify the allocation of donated items to the most critical needs of the response or recovery. During times of emergency the DCT will be activated when the SOC *is activated. F. EF Governance The EF Leadership Council and Working Group are led by CaliforniaVolunteers, the designated lead agency for the Volunteer and Donations EF. CaliforniaVolunteers will provide staff support resources to coordinate EF meetings, develop EF documents, and coordinate emergency EF information and staffing to the SOC/REOCS during emergencies. All Leadership Council and Working Group stakeholders have the same level of partnership and leadership in their respective groups. Each stakeholder agency/organization will be notified of EF meetings, provided with EF documents, policies and procedures on which to comment, and is vested with one vote in the consensus process when finalizing plans, policies, and procedures. G. Meeting Frequency and Protocols The EF Leadership Council and EF Working Group will meet administratively twice a year or more frequently by call of the Lead Agency CaliforniaVolunteers The Donations Coordination Team and the Volunteer Coordination Team will meet twice a year in addition to meetings that result from an emergency activation. H. Decision Making Process All decisions of the Volunteer and Donations Management EF Leadership Council and Working Group will be made by consensus through a simple majority vote of stakeholders present. I. EF Communications EF Leadership Council and Working Group stakeholders will communicate by and telephone to coordinate and facilitate administrative items. During emergencies EF Leadership Council and Working Group stakeholders will be notified by of an emergency or disaster; or the need to activate an EF SOC/REOC Coordinator by CaliforniaVolunteers who will have 10

11 11 Final Draft for EF 17 RFO been notified by Cal EMA. If emergency conditions require, telephone calls will made to Leadership Council and Working Group stakeholders advising them of the emergency or disaster. In the event and landline telephone service is unavailable, CaliforniaVolunteers will, to the best of their ability, contact Leadership Council and Working Group stakeholders via the cellular telephone number provided on the membership rosters. J. Plan of Work As development of the EF progresses and more stakeholders are added to the EF 17 membership, a formal work plan will be developed. Appendix F contains a brief initial draft of Strategic Plan Goal A for Fiscal Year 2011/2012. K. Focus for the Four Phases of Emergency Management The Volunteer and Donations Management EF will pursue the following areas of planning through 1. Mitigation Phase of Emergency Management Mitigation is the effort to reduce loss of life and property by lessening the impact of disasters. This is achieved through risk analysis, which results in information that provides a foundation for mitigation activities that reduce risk. Mitigation activities for the EF: a. Identify stakeholders and engage them in the development and maintenance of the EF. b. Complete a vulnerability assessment and prioritize actions to reduce vulnerabilities within the scope of the EF. c. Collaborate to pool EF resources to prevent hazards and reduce vulnerability (leveraging funding, resources and people). d. Develop strategies and processes to prevent or reduce the impact of events and reduce the need for response activities. 2. Preparedness Phase of Emergency Management Preparedness is a continuous cycle of planning, organizing, training, equipping, exercising, evaluating and taking corrective action in an effort to ensure effective coordination during incident response. Preparedness Activities for the EF: a. Develop an EF Functional Annex to the SEP containing a concept of operations, plans, and supporting agreements, b. Establish decision-making and communication processes for the EF. c. Identify stakeholder roles, responsibilities, and statutory authorities. d. Initiate and oversee pre-emergency planning and coordination activities. e. Conduct resource inventories and categorize resources. f. Plan for short-term and long-term emergency management and recovery operations. g. Integrate After Action Reports (AAR) and Corrective Action Planning (CAP) into the EF Annex and EF exercise process. h. Conduct regular EF meetings and assist with training events. i. Support coordination for incident prioritization, critical resource allocation, integrate communications systems and information coordination. j. Begin to identify and document resource types for the EF. k. Create an Emergency Resource Directory providing a list of EF resources and capabilities necessary to support operations.

12 3. Response Phase of Emergency Management Response includes activities that address the short term, direct efforts of an incident. Response includes the execution of emergency operations plans and of mitigation activities outlined to limit the loss of life, personal injury, property damage, and other outcomes. Response activities for the EF: a. Provide discipline-specific subject matter expertise for all activities within the EOC organization. The EF Coordinator provides subject matter recommendations and guidance involving its members. b. Receive assistance from support agencies. c. Provide recommendations on the appropriate use or application of resources. d. Provide assistance in acquiring and processing discipline-specific intelligence and information and in setting EF priorities and objectives. e. Coordinate with EFs in other SEMS EOC levels. f. Provide linkage to discipline specific MAC Groups. g. Coordinate and provide recommendations during the development of AARs. h. Identify and document alert and notification policies and procedures. i. Document how the EF organizes itself to support the emergency response within SEMS levels consistent with the MACS. 4. Recovery Phase of Emergency Management The aim of the recovery phase is to restore the affected area to its pre-disaster state. It differs from the response phase in its focus; recovery efforts are concerned with issues and decisions that must be made after immediate needs are addressed. Recovery activities for the EF: a. Support recovery activities consistent with roles and responsibilities of EF support agencies and stakeholders. b. Work with other EFs to organize rapid needs assessment teams to prevent duplication of efforts. c. Support efficient activation and sufficient staffing of Joint Field Office and Local Assistance Centers with EF members where required. d. Additional activities determined by the CA-EF during annex development. 12

13 PART 3: Emergency Function Operations A Concept of Operations B SEMS, ICS, NIMS C Emergency Organization D Direction and Control E Notification and Mobilization F SOC/REOC Activation G Multi-Agency Coordination System H State Federal Coordination A. Concept of Operations This section describes the California Volunteer and Donations Management EF concept of operations, which documents how the EF stakeholders will communicate and coordinate during an emergency or disaster. B. SEMS, ICS, NIMS The Standardized Emergency Management System is required by the California Emergency Services Act (ESA) for managing multiagency and multijurisdictional responses to emergencies in California. The system unifies all elements of California s emergency management community into a single integrated system and standardizes key elements. SEMS incorporates the use of the ICS, California Disaster and Civil Defense Master Mutual Aid Agreement (MMAA), the National Incident Management System (NIMS), the OA concept and multi-agency or inter-agency coordination. State agencies are required to use SEMS and local government entities must use SEMS in order to be eligible for any reimbursement of response-related costs under the state s disaster assistance programs. EF 17 will follow SEMS, ICS, and NIMS throughout all four phases of emergency management in both planning and operational documents, policies and procedures. C. Emergency Organization The EFs are designed and developed to provide discipline specific operational and technical guidance to the Cal EMA Executive Duty Officer (EDO), SOC and REOCs during any type of emergency activation. Each EF Coordinator in the SOC/REOC serves as a single point of contact to gather information and provide guidance on the most efficient method and application of state resources that are within the scope of their EF. D. Direction and Control CaliforniaVolunteers as the Lead Agency for the EF will be the initial point of contact for EF 17 when a disaster or emergency occurs. Cal EMA currently notifies CaliforniaVolunteers of emergency incidents and includes them in the distribution of the Cal EMA Daily Situation and Flash Reports on significant issues or events. CaliforniaVolunteers will also initially staff the State Operations Center (SOC) as the EF 17 Coordinator when a request is received from the SOC or the California State Warning Center (CSWC) for an EF 17 Coordinator. If additional staffing is needed to support EF 17 in the SOC or REOCs, a request for availability will be distributed to the EF Stakeholder Working Group to identify potential staff. 13

14 E. Notification and Mobilization CaliforniaVolunteers as Lead for EF 17 will be notified by the CSWC of a disaster or emergency and will in turn pass on incident information to the EF Leadership Council and Stakeholder Working Group. If the SOC/REOCs are activated, the EF 17 Lead will notify the EF Leadership Council and Working Group of the activation, operational period, and reporting schedules. EF Stakeholder Working Group agency contacts will be requested to submit to the EF 17 Coordinator Situation Status information in accordance with the reporting schedules. F. SOC/REOC Activation Upon activation of the SOC/REOCs, a request may be made by the SOC Director to staff the EFs. Not all disasters or emergencies will require that an EF 17 Coordinator be present in the SOC. Small incidents may result in a request for EF Coordinators to provide technical and situational expertise via telephone. When a SOC/REOC activation occurs, CaliforniaVolunteers as the Lead Agency will communicate the activation to EF 17 Stakeholders via , landline telephone, or cellular telephone. The EF Coordinator, when activated and operating in the SOC/REOC, will report to the Operations Section Chief, will follow appropriate reporting schedules, and will ensure that staffing arrangements are in place to facilitate appropriate coverage for the EF throughout the duration of the incident. G. Multi-Agency Coordination System (MACS) Multi-agency coordination is a component of SEMS, ICS, and NIMS. Multi-Agency Coordination is a generalized term which describes the functions and activities of representatives of responsible agencies and/or jurisdictions who come together to make decisions regarding the prioritizing of incidents, and the sharing and use of critical resources. MAC organizations are not a part of on-scene operations and are not involved in developing incident strategy or tactics. A MAC Group is often a pre-identified group of organizations who have legal or jurisdictional responsibilities to plan for and respond to specific geographic areas during disasters or emergencies. The group is organized, governed, and structured by consensus of the members. In some cases, during emergencies that involve multiple responsible jurisdictions or agencies, where a MAC has not previously been established, the responsible officials may quickly form a MAC Group to effectively manage and mitigate the incident. Multi-agency coordination is a key concept that provides a structure for coordinated decision making, prioritization of emergency incidents, and the assignment of scarce resources to those incidents. MAC Group members are jurisdictional/agency representatives that have full authority from their respective agencies to make decisions and commit resources to the emergency incidents. MAC Group decisions on incident prioritization and resource allocation are immediately shared with agency emergency response and emergency management personnel so that implementation is swift and efficient. The result and benefits of this type of direct coordination is that all participating agencies are involved, their issues and concerns are heard, and they share responsibility in the decision-making process. The EF 17 Lead Agency may, during a catastrophic incident, select EF Stakeholders to participate in a MAC Group to facilitate the prioritization of EF related incidents and allocate limited EF 17 resources. 14

15 H. State-Federal Coordination When local and OA requests for state support cannot be met by state resources, the State may request federal assistance under the provisions of the Robert T. Stafford Disaster Relief and Emergency Assistance Act. This Act constitutes the statutory authority for most federal disaster response activities, especially as they pertain to FEMA and FEMA programs. The State will coordinate with federal officials to prioritize tasks and coordinate state and federal resources in response to requests for assistance that cannot be filled with regional resources. FEMA may place a liaison in the SOC and may move resources near incident sites that may require federal assistance prior to a Presidential declaration. In coordination with the federal Regional Response Coordination Center (RRCC) and the State, FEMA may deploy an Incident Management Assistance Team (IMAT). IMATs are interagency teams composed of subject-matter experts and incident management professionals. IMAT personnel may be drawn from national or regional federal department and agency staff according to established protocols. IMAT make preliminary arrangements to set up federal field facilities and initiate establishment of the JFO. When federal assistance is required, the State will participate with the federal government to establish and operate Joint Field Office (JFO). The JFO incorporates the federal Emergency Support Functions (ESFs) as part of the emergency organization established under the NIMS. When a JFO is activated, the SOC and affected REOC will transfer operations to that facility. FEMA does not have a companion ESF to California s Volunteer and Donations Management EF; instead, they have a Volunteer and Donations Management Support Annex. The federal Volunteer and Donations Management Support Annex describes the coordination processes used to support the State in ensuring the most efficient and effective use of unaffiliated volunteers, unaffiliated organizations, and unsolicited donated goods to support all ESFs for incident requiring a federal response, including offers of unaffiliated volunteer services and unsolicited donations to the Federal Government. Federal support of volunteer and donations management operations may include: o Activation of a Volunteer/Donations Coordination Team at Department of Homeland Security (DHS)/FEMA Headquarters to expedite service provided to donors from large private-sector entities, large civic organizations, and others, and to address large national media-driven collection drives and other complex situations involving donated goods and volunteer services. o Coordination with appropriate DHS/FEMA divisions/offices, the Corporation for National and Community Service (CNCS), National Voluntary Organizations Active in Disaster (VOAD) leadership, the Points of Light & Hands On Network leadership and their Volunteer Centers, State VOAD leadership, and other stakeholders as necessary. o Facilities management such as multiagency warehouse and volunteer reception center capabilities. o Communications support such as coordination of a national hotline and/or call center. 15

16 PART 4: Appendices A Plans, Procedures and Other Documents to Support the Volunteer and Donations Management Emergency Function B Acronyms and Glossary C Confidential Membership Roster D Worksheet A: Stakeholders, Authorities, Critical Activities E Worksheet B: Supporting Plans and Documents F Strategic Plan Goal A 16

17 Appendix A Plans, Procedures and Other Documents to Support the Volunteer and Donations Management Emergency Function Volunteer and Donations Management EF Plan/Document Name Description Date State of California Emergency Plan Statewide Emergency Plan June

18 Appendix B Acronyms and Glossary Below is a list of acronyms and terms and their associated definition. Final Draft for EF 17 RFO Acronym Cal EMA CSWC EF ESF ICS JFO NIMS REOC SEMS SEP SOC SUV Description California Emergency Management Agency California State Warning Center Emergency Function (California) Emergency Support Function (FEMA) Incident Command System Joint Field Office (FEMA) National Incident Management System Regional Emergency Operations Center Standardized Emergency Management System State Emergency Plan State Operations Center Spontaneous Unaffiliated Volunteer Term Definition Affiliated Volunteer In-Kind Donations Monetary Donations Spontaneous Volunteer 18