Unit 3: Presenting & Facilitating Training Diane Surratt & (Hilliard if he ll ever marry me ) Mike Hilliard

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1 Unit 3: Presenting & Facilitating Training Diane Surratt & (Hilliard if he ll ever marry me ) Mike Hilliard Visual 3.1

2 Unit Objectives Describe effective presenters Distinguish between effective and ineffective techniques Distinguish between presentation and facilitation Describe interpersonal skills required to facilitate interactions Describe how to use training media effectively Identify techniques for putting yourself at ease Visual 3.2

3 Discussion: Effective Presenters Visual 3.3

4 Presentation Skills: Overview Attending and Nonverbal Communication Using Your Voice Visual 3.4

5 Attending your audience

6 Attending to Your Audience Do: Clear your mind of all distractions Face the participants Maintain a relaxed but attentive stance Draw people in by walking toward them Don t: Talk with your back to the group Place a barrier between you and the participants Stand in a fixed position, fidget, or shift your weight Visual 3.6

7 Discussion: Barriers & Strategies Visual 3.7

8 Nonverbal Communications Visual 3.8

9 Presentation Skills: Overview Attending and Nonverbal Communication Using Your Voice Visual 3.9

10 Using Your Voice Do: Speak loud enough to be heard Vary the pace of your presentation Slow down for important parts Use the pause Don t: Speak with a monotone voice Be afraid of pauses Visual 3.10

11 Tips for Projecting Your Voice Have plenty of water to drink Avoid tea and coffee to prevent dehydrating your vocal area Stand when presenting (if possible) If the room is large, use Mike Take a deep breath Use short phrases and slow your pace Visual 3.11

12 Tips for Projecting Your Voice Lower your pitch to reduce stress and to make your voice carry Don t try to talk over noise or side conversations Rest your voice between presentations and take a drink of water Visual 3.12

13 Tips for Eliminating Fillers At transition points, or when you hear yourself adding a filler: Pause Take a breath Gather your thoughts Visual 3.13

14 Ladies and gentlemen, Diane

15 Presenting vs. Facilitating Working in your table groups 1. Identify five differences between presenting and facilitating 2. Summarize your work on the chart paper provided. Select a spokesperson 3. Be prepared to present in 5 minutes Visual 3.15

16 Facilitation Skills Overview Encouraging Involvement Observing Nonverbal Communications Asking Questions Responding to Answers: Listening Paraphrasing Responding or Redirecting Visual 3.16

17 Encouraging Interaction Get everyone involved by: Fostering participation within the first hour Asking for volunteers Using the expertise in the room Using small groups Acknowledging responses Visual 3.17

18 Using Interactive Training Methods Role play Group discussion Case study/small group activity Simulation/drill Games Page SM 3.15 Visual 3.18

19 Engage, Don t Lecture! Use content as a guide, not a script Avoid verbatim reading of PowerPoint visuals Summarize the points being made Tell the class beforehand if there is a critical point that you do need to read Visual 3.19

20 Observing Participants Provides verbal and nonverbal information about how the participants are responding Helps determine when a group understands information and is interested in the topic Helps determine if participants are bored or confused Turn to page SM 3.18 Visual 3.20

21 Asking Effective Questions Questions should: Be clear Be simple Be concise Focus on a single issue Not require more than one answer Visual 3.21

22 A horrid example Who attends the tactics meeting and how does their participation support the overall incident command structure when used in the Unified Command format with administrative support from a local emergency operations center as run by an elected Mayor from Toronto Visual 3.22

23 Asking Effective Questions Require more than a one- or two-word response Usually begin with what, why, when, or how Open up discussion Visual 3.23

24 Asking Effective Questions Require a one- or twoword response Often begin with can, how many, do, or is Get a quick status check on the participants Close off discussion Visual 3.24

25 Listening Tips Always: Keep an open mind Maintain eye contact Listen for the central themes Consider the speaker s nonverbal behaviors and tone Visual 3.26

26 Activity: Listening Self-Assessment Working individually: 1. Complete the listening self-assessment SM Identify steps you can take to improve your listening skills 3. Be ready to discuss the assessment in 5 minutes Visual 3.27

27 Paraphrasing Paraphrases should: Summarize Be in your own words Remain neutral Demonstrate that you listened Visual 3.28

28 Activity Part 1: Paraphrasing Working in your table groups: 1. Write one challenging statement that you think course participants are likely to say during training 2. Be prepared to read the statement as if you were that course participant Visual 3.29

29 Activity Part 2: Paraphrasing Working individually: 1. Listen to each statement 2. Write down word-for-word how you would paraphrase this statement Visual 3.30

30 Bridging Communications Approach others with interest and openness Speak slowly and clearly Ask for clarification Check your understanding frequently Avoid generational or cultural idioms Be careful of jargon Be patient Visual 3.31

31 Participant Responses Remember to: Acknowledge participant responses Never judge a person s response Never declare an answer wrong Listen! Visual 3.32

32 Handling Unclear/Incorrect Responses Response is Then Unclear Ask a clarifying question Allow the participant to rephrase or clarify the response Incorrect Use additional questions Reinforce and build on the correct elements Allow other participants to help Visual 3.33

33 Tips for Putting Yourself at Ease Visual 3.34

34 Control Your Nerves Prepare ahead of time Practice the presentation Connect with the audience Convert nervousness into positive energy Maintain a sense of humor Know that there is no such thing as perfect presentations Realize that your audience wants you to succeed Know it is okay to pause Visual 3.35

35 Using Training Media Effectively Test all equipment Have a backup plan Label light switches Preview all media fully Organize media items by lesson Become proficient in new technology before using it Visual 3.36

36 Thoughts Turn to pages SM 3.36 to -39 Visual 3.37

37 Unit Summary Are you now able to: Describe effective presenters? Distinguish between effective and ineffective techniques? Distinguish between presentation and facilitation? Visual 3.39

38 Unit Summary Are you now able to: Describe interpersonal skills required to facilitate interactions? Describe how to use training media effectively? Identify techniques for putting yourself at ease? Visual 3.40

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