Emergency Recovery. Corporate Business Continuity Plan
|
|
- Maximillian Garrett
- 8 years ago
- Views:
Transcription
1 ` Emergency Recovery Corporate Business Continuity Plan Section Summary: This document is for use when an incident or emergency affects our ability to provide a normal service to our partner responders or the general public. It outlines how the Business Recovery Group will prioritise the restoration of affected services to normal operating standards. Our corporate priorities for business recovery after an emergency are summarised as: Day 1: Provision of support to the emergency services Provision of support to those directly affected the emergency Continuance of democratic processes Restoration of IT system Day 1-3: Restoration of critical services to the public (e.g. One Stop Shop) Day 7: Return to normal service levels as far as possible
2 1. INTRODUCTION 1.1 Aim This document outlines our emergency management structure for business recovery after an internal or external emergency. It details the roles and responsibilities of the Business Recovery Group, who are responsible for managing the recovery of critical services and authorising payments for any recovery measures, and the activation of this group Details of service area and service team arrangements can be found in their business continuity plans where appropriate. 1.2 Background A business impact analysis and risk assessment process was undertaken for each service team within the council. The process revealed the critical functions carried out by each team needing to be reinstated within 24 hours, 3 days and 7 days. This has enabled a framework for the prioritisation of these functions during an emergency (see annex 5) Our corporate priorities for business recovery after an emergency are summarised as: Day 1: Provision of support to the emergency services Provision of support to those directly affected the emergency Continuance of democratic processes Restoration of IT system Day 1-3: Restoration of critical services to the public (e.g. One Stop Shop) Day 7: Return to normal service levels as far as possible 1.3 Internal Incident Classification It is proposed that the terms shown in table 3 below be used to describe the status of an internal incident, it is not intended to be used as an escalating series of warnings. TABLE 3: INTERNAL INCIDENT ALERTS Alert Status SERVICE PROBLEM TEMPORARY DISRUPTION SIGNIFICANT DISRUPTION POTENTIAL FAILURE SERVICE FAILURE Incident Description Service problem from known cause, rectifiable without need for BCPs Temporary loss of service for < ½ day Temporary loss of service affecting public/customers, expected to last > ½ day but < 1 day Potential loss of single service lasting > 1 day Loss of service, expected to last > 1 day
3 1.3.2 A STAND DOWN or CANCEL instruction should always be given if a STANDBY or DECLARED warning has been given. 1.4 Declaring an Emergency The decision to declare an emergency under the Civil Contingencies Act (see Part 1 section 1) will be taken by the Chief Executive (or nominated deputy) on advice from the BLO Providing STANDBY or DECLARED warnings to category 1 responders should be done via the BLO. The BLO will contact NCC EP (or DEPO if out of hours) and brief them on the situation. NCC EP will then advise the other local authorities and emergency services.
4 2. BUSINESS RECOVERY STRUCTURE 2.1 Emergency Management Summary In an external emergency the Chief Executive will establish the Emergency Management Team (EMT) with sub-groups reporting to this forum to ensure we have a co-ordinated and effective response and recovery. The EMT will be chaired by the Chief Executive (or nominated deputy) and comprised of representatives from each of our emergency groups (see Part 1 section 4 figure 2). The Business Recovery Group (BRG) will convene in the Committee Room, 1 st floor Grosvenor House. 2.2 Business Recovery Group (BRG) The BRG will be composed of those in the following positions, or a deputy in their absence: Chair - Corporate Director (Resources) Deputy - HoS Financial Services Secretariat - HoS Customer First Corporate Services - IT Manager - HR Manager - HoS Financial Services (or deputy) - Corporate Maintenance Manager Legal Services representative Insurance Company representative HoS for each affected Service Area as required Affected Service Team Leaders as required The BRG s role can be summarised as: Managing the recovery of our services back to normal operating conditions Prioritising the recovery of corporate services to affected service teams Authorising payment for emergency recovery measures The BRG reports directly to the EMT through the Chair, Secretariat and any Corporate Services Managers as deemed appropriate. The EMT must be briefed on the following subjects: Disruption to council services Recovery prioritisation Recovery progress and timescales Estimated costs The BRG Chair (or deputy) has the authority to prioritise internal recovery and release payment under the emergency finance procedure for either response or recovery purposes. 2.3 Critical Function Prioritisation: Under the CCA we have a duty to ensure the continued delivery our critical functions during an emergency as far as practicable. Annex 5 contains a list of all our critical functions broken down into three types: CF1 critical functions needing to be restored within 24 hours CF2 critical functions needing to be restored with 1-3 days CF3 critical functions needing to be restored within 7 days These lists have been compiled from data obtained during the business impact analysis and risk assessment process, and should be used as guidance for prioritisation during an emergency since the nature of the emergency may change service priorities.
5 2.4 Corporate Recovery Teams Each service team providing a corporate service has a corporate recovery team. The relevant Service Team Leader or HoS will activate these teams when it is apparent an incident or emergency is disrupting or could cause disruption to normal service provision The priority for these teams is to ensure they are in a position to provide a basic service to affected service teams as quickly as possible, enabling them to continue with their critical functions or service provision Corporate recovery teams should be comprised of the Service Team Leader and core staff from the service team as appropriate. 2.5 Service Area Recovery Groups Each service area affected will convene their Department Management Team (DMT) to establish the extent of the impact of the emergency on their ability to provide their critical services. If contingency arrangements have been agreed the decision to implement them must be reported to the BRG and any service users or external partners In the absence of specific contingency arrangements, the DMTs will feedback the individual service team needs and service area needs to the BRG through their HoS. When the prioritisation is set, Service Team Leaders must be in a position to provide the BRG with specific details of their needs (e.g. IT needs and office needs).
6 3. BRG ACTIVATION 3.1 Normal Working Hours Procedure Normal working hours are considered to be Monday to Friday hrs (excluding bank holidays) The following procedure is for activation as a result of an internal emergency, but does not replace common sense or normal emergency procedures (e.g. 999, first aid or evacuation). It is intended for use when our ability to continue to provide a service is (or is likely to become), seriously disrupted Staff must report incidents or problems to their Service Team Leader and the appropriate Corporate Service, providing details of the nature of the problem and potential disruption Table 4 should be used by managers for guidance: TABLE 4: BRG ACTIVATION GUIDANCE Alert Status Incident Description Action SERVICE PROBLEM TEMPORARY DISRUPTION SIGNIFICANT DISRUPTION POTENTIAL FAILURE SERVICE FAILURE Service problem from known cause, rectifiable without need for BCPs Temporary loss of service for < ½ day Temporary loss of service expected to last > ½ day but < 1 day Potential loss of service lasting > 1 day Loss of service, expected to last > 1 day Follow normal operating procedures Service Team Leaders to advise affected staff, HoS and partners (as appropriate) of service impact As above HoS to consider convening DMT HoS & Service Team Leaders to consider activating BCPs HoS to advise Corporate Director (Resources) of situation Service Team Leader to contact HoS and advise HoS to convene DMT if appropriate HoS & Service Team Leaders to consider activating BCPs HoS to contact Corporate Director (Resources) Corporate Director (Resources) to consider activating BRG and advising Cat 1 responders to go to STANDBY As above but: Corporate Director (Resources) to activate BRG, and consider activating EMT Corporate Director (Resources) to inform BLO BLO/Chief Executive to consider need to advise category 1 responders to go to STANDBY As above but: Corporate Director (Resources) to activate BRG and EMT BLO/Chief Executive to consider advising Cat 1 responders to go to STANDBY or that an emergency has been DECLARED If a reported incident requires BCPs to be activated, the relevant Service Team Leader (or Corporate Service Manager) must contact their HoS for approval. If any BCPs are activated, the HoS should contact the Corporate Director (Resources) and
7 inform them of the situation and convene a DMT at the earliest opportunity. If the Corporate Director (Resources) believes it is necessary to activate the BRG, they should contact the relevant group members advising of the time and place of meeting If the BRG is to be activated, the Corporate Director (Resources) should immediately contact the BLO to discern if a STANDBY or DECLARED message needs to be circulated. 3.2 Out of Hours Procedure As above for staff on duty, but the Service Team Leader (or member of staff if no direct management) must also contact Warden Control. If the incident requires BCPs to be activated, Warden Control must contact the Corporate Director (Resources) or HoS Financial Services to advise of the incident (see annex 1 for contact details). 3.3 Corporate Services Corporate service providers include: IT HR Finance Corporate Maintenance When it becomes clear that disruption will occur or is occurring to a corporately provided service, staff must contact their manager. The corporate service manager must assess the scale and potential impact of the disruption before contacting the Corporate Director (Resources). The Corporate Director (Resources) or deputy must decide whether it is necessary to convene the BRG (see annex 1 for contact details) The manager of the affected corporate service must communicate to all staff the current situation and likely recovery timescale. 3.4 BRG Activation External Emergency Warning of an external emergency will officially come to us through the DEPO see emergency response plan. The Chief Executive (or nominated deputy) has overall responsibility for organising our council s response to an emergency. He may decide to activate the BRG on the information given to him to assist in the management of our services during the emergency.
8 4. BRG CALLOUT PROCEDURE 4.1 External Emergency Figure 5 summarises the BRG callout procedure in the event of notification of an external emergency affecting our service provision. FIGURE 5: BRG CALLOUT PROCEDURE EXTERNAL EMERGENCY Incident DEPO calls BLO STANDBY DECLARED Review DEPO & BLO liaise WAIT BLO calls CE Activate Business Recovery Group? Activate Emergency Centre? Review Review No Yes Yes No Corporate Director (Resources) call CE call BUSINESS RECOVERY GROUP Corporate Director (Resources) HoS Financial Services HoS Customer First IT Manager HR Manager Corporate Maintenance Manager Legal Services representative Insurance Company representative Affected HoS as required Committee Room (Grosvenor) EMERGENCY MANAGEMENT TEAM Chief Executive Corporate Directors Borough Liaison Officer Other HoS as required Council Chamber
9 4.2 Internal Incident Figure 6 summarises the BRG callout and activation procedure for an internal emergency: FIGURE 6: BRG CALLOUT PROCEDURE INTERNAL INCIDENT Incident Member of Staff reports problem to Relevant Corporate Service Multiple reports or concerns Corporate Service Manager Activate Corporate Recovery Team? Liaise Activate BCPs? Service Team Leader No Yes Yes No HoS to inform Convene DMT? Yes No HoS (Head of Service) Inform Corporate Director (Resources) Review Activate BRG? Callout BRG Chief Executive STANDBY No Yes BLO DECLARED BLO calls DEPO
10 5. BUSINESS RECOVERY GROUP ROLES & RESPONSIBILITIES 5.1 The BRG The role of the BRG is to: Manage the recovery of our services back to normal operating conditions Prioritise the restoration of corporate services to affected service teams Authorise payment for emergency recovery measures In determining which critical functions are to be restored and in what order, the following criteria must be considered: Within the first 24 hours of an external or internal emergency, restoring critical functions which affect the: Provision of support to emergency services to safe life, protect property and the environment Preservation of the health and safety of staff, visitors and service users Provision of support to those directly affected by the emergency (e.g. those made homeless by the emergency) Continuance of our democratic processes (if applicable) On days 1-3 after the emergency, the emphasis will hopefully have shifted towards the restitution of services to the public including: One Stop Shop Benefits & Revenue By day 7 after the emergency, we hope to be returning to a normal service level for all critical functions accessible by the general public. 5.2 Corporate Director (Resources) (Deputy: HoS Financial Services) Contact HoS Customer First and relevant Corporate Service Managers to convene the BRG Contact corporate insurer, advise of situation and ask for a representative to attend if appropriate Chair BRG (for an example first agenda see annex 6) Co-ordinate the recovery of critical functions Authorise payments for emergency recovery arrangements Feedback situation report including decisions, timescales and estimated costs to the EMT when convened 5.3 HoS Customer First Act as secretary for the BRG Assist the Chair in providing feedback to the EMT Ensure BRG decisions and warnings are communicated across the whole council Contacting and liaising with the BLO 5.4 IT Manager Activate the appropriate IT recovery plan Activate IT recovery team Provide situation report to the BRG on the impact and disruption caused to IT systems by the emergency Assist in determining the prioritisation of affected critical functions for IT recovery team
11 5.5 HR Manager Activate the appropriate HR recovery plan Provide situation report to the BRG on the impact and disruption caused to HR systems by the emergency Assist in the prioritisation of affected critical functions Assist affected service areas and service teams with their HR recovery issues 5.6 HoS Financial Services (or deputy) Deputise as Chair in the absence of the Corporate Director (Resources) Activate the appropriate Financial Services recovery plan Provide a situation report to the BRG on the impact and disruption caused to Financial Services systems by the emergency Assist in the prioritisation of affected critical functions Assist affected service areas and service teams with their finance related recovery issues 5.7 Corporate Maintenance Manager Activate the appropriate service recovery plan Provide a situation report to the BRG on the impact and disruption caused to corporate facilities by the emergency Assist in the prioritisation of affected critical services Assist affected service areas and service teams with their corporate maintenance related recovery issues 5.8 Legal Services Representative Provision of legal advice to the BRG 5.9 Insurance Company Representative Provision of insurance cover details and claim advice
12 6. Service Recovery Plans (Summary) 6.1 General Business impact analysis and risk assessments have been performed by every Service Team Leader to determine our critical functions and service restoration priorities, and assist in forming specific business continuity plans The following eleven generic risks have been considered: Loss of office premises Loss of staff (e.g. due to a pandemic) Loss of IT systems Loss of specialist equipment Loss of critical data Loss of telecoms Loss of electricity Loss of other utilities Supplier or contractor difficulties Transport disruption Direct action (e.g. union action) Some service teams identified extra risks specific to their areas of operation Each HoS and Service Team Leader has used the information to determine the most appropriate level of planning and contingency arrangements to incorporate into service area plans and individual service team plans Service area plans will generally contain the following information appropriate to the service area: Service area recovery group details, roles and responsibilities Critical function information Contingency arrangements for specific high risk scenarios Staff contact details Key internal and external contact details Service team plans will generally contain the following information appropriate to each team: Critical function information Plans or guidance as appropriate for the identified risks Staff contact details Key internal and external contact details Heads of Service and Service Team Leaders are responsible for reviewing and maintaining their continuity plans and arrangements. Any changes or amendments must be forwarded to the Emergency Planning officer for collation and relevant distribution. 6.2 Corporate Service Recovery Plans Corporate service managers are in the process of reviewing and updating their resilience and contingency plans for corporately provided services (see annex 7).
Corporate Business Continuity Plan
Corporate Business Continuity Plan Prepared and Emergency Resilience Team Version: 5.0 issued by: Date: June 2015 Review Date: April 2018 CONTENTS Page No Foreword 3 Distribution 4 Revision History 5 Record
More informationLondon Borough of Merton
London Borough of Merton STRATEGIC BUSINESS CONTINUITY PLAN April 2014 Distribution List: Name Ged Curran Caroline Holland Yvette Stanley Simon Williams Chris Lee Title Chief Executive Director of Corporate
More informationBUSINESS CONTINUITY PLAN 1 DRAFTED BY: INTEGRATED GOVERNANCE MANAGER 2 ACCOUNTABLE DIRECTOR: DIRECTOR OF QUALITY AND SAFETY 3 APPLIES TO: ALL STAFF
BUSINESS CONTINUITY PLAN 1 DRAFTED BY: INTEGRATED GOVERNANCE MANAGER 2 ACCOUNTABLE DIRECTOR: DIRECTOR OF QUALITY AND SAFETY 3 APPLIES TO: ALL STAFF 4 COMMITTEE & DATE APPROVED: GOVERNING BODY, 5 MARCH
More informationBUSINESS CONTINUITY PLAN
Business Logo Here BUSINESS CONTINUITY PLAN FOR SMALL TO MEDIUM SIZED BUSINESSES DATE :??? VERSION:?? PRODUCED BY DURHAM CIVIL CONTINGENCIES UNIT BUSINESS CONTINUITY PLAN LIST OF CONTENTS 1. DISCLAIMER...4
More informationBusiness Continuity Management Policy
Business Continuity Management Policy Business Continuity Policy Version 1.0 1 Version control Version Date Changes Author 0.1 April 13 1 st draft PH 0.2 June 13 Amendments in line with guidance PH 0.3
More informationLFRS Business Continuity Planning
LFRS Business Continuity Planning 1.1 INTRODUCTION The LFRS Business Continuity Plan provides a framework for the activation, allocation and deployment of Lancashire Fire and Rescue Services resources
More informationEmergency Control Organisation
Emergency Control Organisation Mission To provide guidance to the management and staff of the campus to enable them to quickly and decisively respond to an actual or potential emergency which could threaten
More informationBusiness Continuity Management Framework
Business Continuity Management Framework Date of Issue: November 2013 Review Date: November 2014 Written by: Jackie Orchard Risk & Business Continuity Manager Authorised by: Signed off by: DCC Francis
More informationBUSINESS CONTINUITY MANAGEMENT PLAN
BUSINESS CONTINUITY MANAGEMENT PLAN For Thistley Hough Academy Detailing arrangements for Recovery and Resumption of Normal Academy Activity Table of Contents Section Content 1.0 About this Plan 1.1 Document
More informationBusiness Continuity Management Policy
Business Continuity Management Policy Policy Holder: Authoriser: Caroline Gover, Head of Business Continuity Caroline Thomson, Chief Operating Officer Reviewed on: Feb 08 Reviewed on: Feb 08 Next Review
More informationTERMS OF REFERENCE Electronic Communications Resilience and Response Group (EC RRG)
TERMS OF REFERENCE Electronic Communications Resilience and Response Group (EC RRG) Goal Aims To ensure the availability of Electronic Communications infrastructure for the UK and provide an industry emergency
More informationBUSINESS CONTINUITY MANAGEMENT FRAMEWORK
BUSINESS CONTINUITY MANAGEMENT FRAMEWORK Document Author: Civil Contingencies Service - Authorised by the CCS Joint Management Board - Version 1.0. Issued December 2012 Page 1 FRAMEWORK STATEMENT Business
More informationCAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST BUSINESS CONTINUITY PLAN VERSION 6.0
CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST BUSINESS CONTINUITY PLAN VERSION 6.0 Page 1 of 34 DOCUMENT PROCESS AND CONTROL Title: Synopsis: Who is it for: Cambridgeshire Community Services NHS Trust Business
More informationEmergency Management Plan
Page 1 of 15 Emergency Management Plan Section 1 Arrangements Revision 4 - March 2016 Page 2 of 15 Contents 1.0 ARRANGEMENTS 1.1 Introduction 1.2 Purpose & Scope 1.3 University Location & Population 1.4
More informationPandemic Influenza Plan 2015/2016
NOT PROTECTIVELY MARKED Pandemic Influenza Plan 2015/2016 Policy number: N/A Version 1.5 Approved by Name of author/originator Owner (director) Executive Management Team Mark Twomey, Deputy Director of
More informationEmergency Management Plan. Section 1. Arrangements
Page 1 of 14 Emergency Management Plan Section 1 Arrangements Revision 0 - September 2007 Page 2 of 14 Contents 1.0 ARRANGEMENTS 1.1 Introduction 1.2 Purpose & Scope 1.3 University Location & Population
More informationIncident Management Plan
Incident Management Plan Document Control Version 1 Name of Document NHS Guildford and Waverley CCG Incident Management Plan Version Date 1st December 2015 Owner Director of Governance and Compliance [Accountable
More informationSouth Norfolk Council Business Continuity Policy
South Norfolk Council Business Continuity Policy 1 Title: Business Continuity Policy Date of Publication: TBC Version: 2 Published by: Emergency Planning Team Review date: April 2014 Document Owner: Document
More informationBusiness Continuity Policy
Business Continuity Policy 1 NHS England INFORMATION READER BOX Directorate Medical Commissioning Operations Patients and Information Nursing Trans. & Corp. Ops. Commissioning Strategy Finance Publications
More informationSOMERSET COUNTY COUNCIL [NAME OF SETTING] BUSINESS CONTINUITY PLAN TEMPLATE
SOMERSET COUNTY COUNCIL [NAME OF SETTING] BUSINESS CONTINUITY PLAN TEMPLATE 2013 Setting Name Author Date Completed Date to be Reviewed Version Page 1 of 18 Update Log VERSION NO. DATE BY WHOM ACTION Any
More informationOadby and Wigston Borough Council. Information and Communications Technology (I.C.T.) Section
Appendix 1 Oadby and Wigston Borough Council Information and Communications Technology (I.C.T.) Section Information Communication Technology Contingency and Disaster Recovery Plan Version 0.1 10/04/09
More informationMajor Incident Management Plan
Reference: 3.40 Edition Date: 25 Jan 2011 Page 1 of 7 Major Incident Management Plan 1. PURPOSE 1.1 This plan is intended to deal with major incidents with the aim to assist and manage the initial stages
More informationHow To Manage A Business Continuity Strategy
Business continuity strategy 2009 2012 Table of contents 1 Why this strategy is needed 3 2 Aim of the strategy 4 3 Our approach to business continuity 4 PROCESS 4 STRUCTURE 5 DOCUMENTATION 6 DISRUPTION
More informationCOMCARE BUSINESS CONTINUITY MANAGEMENT
COMCARE BUSINESS CONTINUITY MANAGEMENT Title Business Continuity Management Version 2.1 Authorised by Executive Committee Effective date Authorisation date 10/7/2012 10/7/2012 COMCARE BUSINESS CONTINUITY
More informationBUSINESS CONTINUITY POLICY RM03
BUSINESS CONTINUITY POLICY RM03 Applies to: All NHS LA employees, contractors, secondees and consultants, contractors and/or any other parties who will carry out duties on behalf of the NHS LA Version:
More informationHospital Authority. Enhanced Contingency Planning for IT System Failures
For discussion on 27.5.2004 AOM-P325 Hospital Authority Enhanced Contingency Planning for IT System Failures Purpose This purpose of this paper is to highlight enhancements to HAHO and IT Contingency Planning
More informationSCHOOLS BUSINESS CONTINUITY PLANNING GUIDANCE
SCHOOLS BUSINESS CONTINUITY PLANNING GUIDANCE This guidance is to be used as a tool to support you in your business continuity planning and aligns to the schools business continuity plan template provided.
More informationBrentwood Borough Council Major Incident Plan
Brentwood Borough Council Major Incident Plan Prepared by The Emergency Planning Department June 2012 Prepared by: Luke Lambert Joint Emergency Planning Officer Essex Civil Protection & Emergency Management
More informationUniversity Emergency Management Plan
University Emergency Management Plan This plan has been designed to be consistent with the format of the Emergency Action Plans held by the departments and buildings of the University. This will enable
More information1.0 Policy Statement / Intentions (FOIA - Open)
Force Policy & Procedure Reference Number Business Continuity Management D269 Policy Version Date 23 July 2015 Review Date 23 July 2016 Policy Ownership Portfolio Holder Links or overlaps with other policies
More informationBusiness Continuity (Policy & Procedure)
Business Continuity (Policy & Procedure) Publication Scheme Y/N Can be published on Force Website Department of Origin Force Operations Policy Holder Ch Supt Head of Force Ops Author Business Continuity
More informationEMERGENCY PREPAREDNESS POLICY
EMERGENCY PREPAREDNESS POLICY CONTROLLED DOCUMENT CATEGORY: CLASSIFICATION: Policy Emergency Planning PURPOSE This document sets out the strategic framework for the management of emergency preparedness
More informationNHS Durham Dales, Easington and Sedgefield Clinical Commissioning Group. Business Continuity Plan
NHS Durham Dales, Easington and Sedgefield Clinical Commissioning Group Business Continuity Plan Page 1 Review To be done annually Author Chief Operating Officer Reviewer Head of Corporate Services Version
More informationAlexandrina Council Business Continuity Plan
Alexandrina Council Business Continuity Plan Prepared by LGRS Risk Management Issue: Three Issue Date: 09 February 2015 C:\Users\christine.STRATH.000\AppData\Local\Temp\8\Alexandrina Council Business Continuity
More informationHealth and Safety Policy Part 1 Policy and organisation
Health and Safety Policy Part 1 Policy and organisation ICO H&S Policy Policy and organisation, June 2014 Page 1 of 6 1. Scope 1.1 The Health and Safety policy applies to all employees of the Information
More informationUniversity of Hong Kong. Emergency Management Plan
University of Hong Kong Emergency Management Plan (HKU emergency hotline: 3917 2882) Version 1.0 Oct 2014 (Issued by Safety Office) (Appendix 3 not included) UNIVERSITY OF HONG KONG EMERGENCY MANAGEMENT
More informationCorporate Health and Safety Policy
Corporate Health and Safety Policy November 2013 Ref: HSP/V01/13 EALING COUNCIL Table of Contents PART 1: POLICY STATEMENT... 3 PART 2: ORGANISATION... 4 2.1 THE COUNCIL:... 4 2.2 ALLOCATION OF RESPONSIBILITY...
More informationMethod Statement Reception Services
CONFORMED COPY Method Statement Revision History Revision Date Reviewer Status 19 th March 2007 Project Co Final Version Table of Contents 1 Objectives... 3 2 Management Supervision and Organisation Structure...
More information13. Lifeline utilities
13. Lifeline utilities Summary Lifeline utilities are entities that provide infrastructure services to the community such as water, wastewater, transport, energy and telecommunications. Lifeline utilities
More informationCentral Alert System (CAS) Policy and Procedure Document Summary
Central Alert System (CAS) Policy and Procedure Document Summary To manage the distribution and response to internal and externally generated Safety Alerts, DOCUMENT NUMBER POL/002/053 DATE RATIFIED November
More informationGUIDANCE ON THE COMPILATION OF BUSINESS CONTINUITY PLANS. Front cover Add your logo, company name and the date the plan was last amended.
LINCOLNSHIRE SUPPORTING PEOPLE GUIDANCE ON THE COMPILATION OF BUSINESS CONTINUITY PLANS Front cover Add your logo, company name and the date the plan was last amended. Distribution list List who has a
More informationBusiness Continuity Exercise: Denial of Access Primary Care and Pharmacies Appendix 4.3
1 Business Continuity Exercise: Denial of Access Primary Care and Pharmacies Appendix 4.3 2 Housekeeping Fire safety Breaks and refreshments Toilets Mobiles and pagers 3 Introduction Respect each others
More informationThe SubCentral System for Substitute Paraprofessionals
The SubCentral System for Substitute Paraprofessionals Introduction The New York City Department of Education launched the SmartFind Express/ SubCentral System in late 2005. This system, referred to as
More informationStaffordshire County Council. Civil Contingencies Policy
Staffordshire County Council Civil Contingencies Policy Version 1 September 2012 Staffordshire County Council s Civil Contingencies Policy 1.1 Introduction The County Council aims to protect the wellbeing
More informationNOT PROTECTIVELY MARKED BUSINESS CONTINUITY. Specialist Operations Contingency Planning Business Continuity Manager 17.09.12
POLICY BUSINESS CONTINUITY Policy owners Policy holder Author Head of Services Specialist Operations Contingency Planning Business Continuity Manager Policy No. 132 Approved by Legal Services 17.09.12
More informationMEMBERS CONSIDER THE RISK STRATEGY AND RECOMMEND APPROVAL TO COUNCIL.
Agenda item: 8 Committee: Audit & Standards Committee Date of meeting: 19 th September 2011 Subject: Risk Management Strategy Lead Officer: Head of Finance Portfolio Holder: Resources - Councillor T Oliver
More informationMajor Incident COMMUNICATIONS STRATEGY AND PLAN
Major Incident COMMUNICATIONS STRATEGY AND PLAN ELFT staff must use the version published on the Trust Intranet for managing an incident response or training purposes. Version 2.2 8 th September 2014 Revision
More informationEmergency management in Cardiff. A practical guide
Emergency management in Cardiff A practical guide Emergency management in Cardiff Introduction It is very unlikely that any of us will ever be caught up in an emergency or disaster, but by being informed
More informationNHS Commissioning Board Business Continuity Management Framework (service resilience)
NHS Commissioning Board Business Continuity Management Framework (service resilience) 1 P a g e NHS Commissioning Board Business Continuity Management Framework Date 7 January 2013 Audience NHS Commissioning
More informationBusiness Continuity Management For Small to Medium-Sized Businesses
Business Continuity Management For Small to Medium-Sized Businesses Produced by NORMIT and Norfolk County Council Resilience Team For an electronic copy of this document visit www.normit.org Telephone
More informationEMERGENCY MANAGEMENT POLICY
Effective Date: November 2, 2009 Supersedes/Amends: VRS-50/December 2006 Originating Office: Office of the Vice-President, Services Policy Number: VPS-50 SCOPE This policy applies to all members of the
More informationMethod Statement Switchboard Services
CONFORMED COPY Method Statement Revision History Revision Date Reviewer Status 23 March 2007 Project Co Final Version 1 Table of Contents 1 Objectives... 3 2 Management Supervision and Organisation Structure...
More informationManaging and Developing the Forum for our visitors and tenants. We are looking to make an appointment to the following position:
Managing and Developing the Forum for our visitors and tenants We are looking to make an appointment to the following position: Facilities Manager c. 30,000 INFORMATION PACK The Forum Trust Limited The
More informationHealth and Safety Policy
Health and Safety Policy October 2014 1 October 2014 Contents: Introduction 1. STATEMENT OF INTENT AND POLICY OBJECTIVES 2. RESPONSIBILITIES AND ACCOUNTABILITIES FOR HEALTH AND SAFETY 2.1 The Director
More informationBUSINESS CONTINUITY PLAN
Business Logo or Name here BUSINESS CONTINUITY PLAN FOR PERSONAL CARE PROVIDERS TEMPLATE PREPARED BY DEVON COUNTY COUNCIL EMERGENCY PLANNING SERVICE BUSINESS CONTINUITY PLAN LIST OF CONTENTS 1. DISCLAIMER...
More informationSMKI Recovery Procedure
SMKI Recovery Procedure Consultation open: 1 July 2015 Consultation closes: 29 July 2015 DCC Public Page 1 of 55 Contents 1 Introduction... 3 1.1 Purpose & Interpretation...3 1.2 Scope...3 2 Overview of
More informationBUSINESS CONTINUITY MANAGEMENT POLICY
BUSINESS CONTINUITY MANAGEMENT POLICY AUTHORISED BY: DATE: Andy Buck Chief Executive March 2011 Ratifying Committee: NHS Rotherham Board Date Agreed: Issue No: NEXT REVIEW DATE: 2013 1 Lead Director John
More information10. Lifeline utilities
10. Lifeline utilities Summary Lifeline utilities are entities that provide infrastructure services to the community such as water, wastewater, transport, energy and telecommunications. Lifeline utilities
More informationBUSINESS CONTINUITY PLAN
Business Logo or Name here BUSINESS CONTINUITY PLAN FOR RESIDENTIAL CARE HOMES PRODUCED BY DURHAM CIVIL CONTINGENCIES UNIT BUSINESS CONTINUITY PLAN LIST OF CONTENTS 1. DISCLAIMER...4 2. AIM...4 3. BUSINESS
More informationManagement of the Central Alert System (CAS)
Management of the Central Alert System (CAS) April 2013 Partners in Care Version: Page 1 of 13 This is a controlled document. It should not be altered in any way without the express permission of the author
More informationWEST SOMERSET COLLEGE CONTINGENCY & BUSINESS CONTINUITY PLAN
WEST SOMERSET COLLEGE CONTINGENCY & BUSINESS CONTINUITY PLAN is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
More informationTRUST POLICY FOR EMERGENCY PLANNING
TRUST POLICY FOR EMERGENCY PLANNING Reference Number: CL-OP/ 2013/027 Version: 1.4 Status: New Draft Author: Ashley Reed Job Title: Head of Security and EPO Version / Amendment History Version Date Author
More informationBusiness Continuity Plan
NIPEC/11/25 (replacing NIPEC/11/11) NORTHERN IRELAND PRACTICE AND EDUCATION COUNCIL FOR NURSING AND MIDWIFERY Business Continuity Plan November 2011 Review date: November 2012 Centre House 79 Chichester
More informationLondon Borough of Bromley. Executive & Resources PDS Committee. Disaster Recovery Plans for London Borough of Bromley
Report No. DRR12/041 London Borough of Bromley PART 1 - PUBLIC Decision Maker: Executive & Resources PDS Committee Date: 4 th April 2012 Decision Type: Non-Urgent Non-Executive Non-Key Title: Disaster
More informationRisk Management Guidelines
Business Continuity Management Understanding Risk We live in an unpredictable world. No matter how effectively a business protects itself through insurance, there are some risks that cannot be anticipated,
More informationBusiness Continuity Plans Of Hammersmith & Fulham borough
Hammersmith & Fulham borough of opportunity Business Continuity Manager Residents Services Application Pack Job description Designation: Business Continuity Manager Post Number : Department: Residents
More informationabcdefghijklmnopqrstu
abcdefghijklmnopqrstu Business Continuity A Framework for NHS Scotland Strategic Guidance for NHS Organisations in Scotland 1 Contents 1. Introduction 4 1.1 Business Continuity Overview 5 2. Roles and
More informationUniversity of Nottingham Emergency Procedures and Recovery Policy
University of Nottingham Emergency Procedures and Recovery Policy Guidelines for High Hazard Schools and Departments 1. Introduction The University of Nottingham is committed to the identification and
More informationUniversity of Glasgow. Business Continuity Management. Guidance Notes
University of Glasgow Business Continuity Management Guidance Notes 1 Contents Page 1 Introduction to Business Continuity Management 3 2 Roles and Responsibilities 4 3 Business Impact Analysis 5 4 Developing
More informationBusiness Continuity Policy
Business Continuity Policy Page 1 of 15 Business Continuity Policy First published: Amendment record Version Date Reviewer Comment 1.0 07/01/2014 Debbie Campbell 2.0 11/07/14 Vicky Ryan Updated to include
More informationPROMOTING BUSINESS CONTINUITY. Greater Manchester Local Authority Business Continuity Group
PROMOTING BUSINESS CONTINUITY Greater Manchester Local Authority Business Continuity Group What is Business Continuity? Business Continuity is a planning process, which provides a framework for ensuring
More informationCorporate Health and Safety Policy
Corporate Health and Safety Policy Publication code: ED-1111-003 Contents Foreword 2 Health and Safety at Work Statement 3 1. Organisation and Responsibilities 5 1.1 The Board 5 1.2 Chief Executive 5 1.3
More informationMajor Incident Procedures. What businesses and the voluntary sector need to know
Major Incident Procedures What businesses and the voluntary sector need to know Introduction This guide is designed to increase the understanding of the roles and responsibilities of the emergency services
More informationBusiness Continuity Management
Business Continuity Management Standard Operating Procedure Notice: This document has been made available through the Police Service of Scotland Freedom of Information Publication Scheme. It should not
More informationBUSINESS CONTINUITY PLAN
BUSINESS CONTINUITY PLAN A GUIDE TO PREPARING A PLAN FOR SMALL TO MEDIUM SIZED BUSINESSES PREPARED BY DEVON COUNTY COUNCIL EMERGENCY PLANNING SERVICE CONTENTS 1. DISCLAIMER...3 2. BACKGROUND...3 3. METHODOLOGY...3
More informationCHAPTER 1: BUSINESS CONTINUITY MANAGEMENT STRATEGY AND POLICY
Zurich Management Services Limited Registered in England: No 2741053 Registered Office The Zurich Centre, 3000 Parkway Whiteley, Fareham Hampshire, PO15 7JZ CHAPTER 1: BUSINESS CONTINUITY MANAGEMENT STRATEGY
More informationBusiness Continuity Planning advice for Businesses with 50-250 employees
Business Continuity Planning advice for Businesses with 50-250 employees Where to begin? A business continuity plan should consist of a business and contingencies analysis. It needs to be developed by
More informationINCIDENT MANAGEMENT SCHEDULE
INCIDENT MANAGEMENT SCHEDULE FAULT REPORTING & ESCALATION PUBLIC DE4 LIMITED 15/01/2014 INCIDENT MANAGEMENT SCHEDULE FAULT REPORTING & ESCALATION PROCEDURE In the event that you become aware of any fault
More informationBusiness Continuity and Disaster Recovery Plan
Business Continuity and Disaster Recovery Plan 1.0 Introduction Our plan relies upon excellent communications and this is reviewed on a regular basis to identify any weakness and forms part of our board
More informationProposal for Provider/Supplier Business Continuity (BC) Requirements
Surrey County Council Proposal for Provider/Supplier Business Continuity (BC) Requirements November 2014 1 Document Control Owner Ian Good, Head of Emergency Management Author David Storey, Senior Emergency
More informationHEALTH & SAFETY POLICY
HEALTH & SAFETY POLICY 1. STATEMENT OF INTENT & POLICY OBJECTIVES The Council, as the governing body of the School, recognises and accepts the responsibilities placed on it as 'Employer' by the Health
More informationThe authority for approving the group s arrangements for business continuity and emergency planning is reserved to the Governing Body.
Item Number: 11.2 GOVERNING BODY MEETING Meeting Date: 28 May 2014 Report s Sponsoring Governing Body Member: Philip Hewitson Report Author: Sally Brown, Associate Director of Corporate Affairs 1. Title
More informationWEST YORKSHIRE FIRE & RESCUE SERVICE. Business Continuity Management Strategy
WEST YORKSHIRE FIRE & RESCUE SERVICE Business Continuity Management Strategy Date Issued: 12 November 2012 Review Date: 12 November 2015 Version Control Version Number Date Author Comment 0.1 June 2011
More informationNHS Leeds West Clinical Commissioning Group Business Continuity Plan (BCP)
NHS Leeds West Clinical Commissioning Group Business Continuity Plan (BCP) Plan ID: BCP 1 Directorate: Plan Owner (Chief Officer): BCM Contact: 1 (Senior Manager) Controlled Hard Copy Issue List Document
More informationEssex Fire Authority
Internal Audit Report (2.13/.14) FINAL with the Civil Contingencies Act 1 October 2013 Contents Section Page Executive Summary 1 Action Plan 5 Findings and Recommendations 6 Debrief meeting 15 August 2013
More informationDRAFT DRADDDDDFT. NHS Commissioning Board Incident Response Plan (National)
DRAFT DRADDDDDFT NHS Commissioning Board Incident Response Plan (National) NHS Commissioning Board Incident Response Plan (National) Date 22 March 2013 Audience Copy NHS Commissioning Board (NHS CB) director
More informationNORTH HAMPSHIRE CLINICAL COMMISSIONING GROUP BUSINESS CONTINUITY MANAGEMENT POLICY AND PLAN (COR/017/V1.00)
NORTH HAMPSHIRE CLINICAL COMMISSIONING GROUP BUSINESS CONTINUITY MANAGEMENT POLICY AND PLAN (COR/017/V1.00) Subject and version number of document: Serial Number: Business Continuity Management Policy
More informationNHS North Somerset Clinical Commissioning Group
NHS North Somerset Clinical Commissioning Group HR Policies Managing Sickness Absence Approved by: Quality and Assurance Group Ratification date: September 2013 Review date: September 2016 Elaine Edwards
More informationBUSINESS CONTINUITY POLICY
BUSINESS CONTINUITY POLICY Document Type Corporate Policy Unique Identifier CO-038 Document Purpose To provide a structure through which: i. A comprehensive business continuity management system (BCMS)
More informationCORPORATE BUSINESS CONTINUITY AND SERVICE RECOVERY PLAN
SOUTH WEST COMMISSIONING SUPPORT UNIT CORPORATE BUSINESS CONTINUITY AND SERVICE RECOVERY PLAN IN THE EVENT OF AN INCIDENT SEE DIAGRAM IN APPENDIX A1 ON PAGE 18 Version: 4.0 Ratified by: TBC Executive Leadership
More informationCorporate Business Continuity Plan
Corporate Business Continuity Plan Introduction The Council is a major business in the Town, and as part of its Quality Management System must ensure that it can recover quickly from a disaster which affects
More informationBusiness Continuity Planning
Business Continuity Planning Assistance for Young Enterprise Business Continuity Planning for small to medium-sized businesses This information will guide you through some steps that could help your business
More informationOAKPARK SECURITY SYSTEMS LIMITED. Health & Safety Policy. Requests or suggestions for amendment to this procedure
OAKPARK SECURITY SYSTEMS LIMITED Requests or suggestions for amendment to this procedure should be submitted to the owner of the process PROCESS OWNER: MANAGEMENT TEAM Current version: PREVIOUS VERSION
More informationNHS Hardwick Clinical Commissioning Group. Business Continuity Policy
NHS Hardwick Clinical Commissioning Group Business Continuity Policy Version Date: 26 January 2016 Version Number: 2.0 Status: Approved Next Revision Due: January 2017 Gordon Stevens MBCI Corporate Assurance
More informationBirmingham City Council Corporate Emergency Plan. Version: April 2013. Birmingham Resilience Team emergencyplanning@birmingham.gov.
Birmingham City Council Corporate Emergency Plan Version: April 2013 Birmingham Resilience Team emergencyplanning@birmingham.gov.uk This page is intentionally blank Foreword Major emergencies are relatively
More informationHow To Improve The Shared Services Partnership Business Continuity Plan
Audit and Governance Committee 24 September 2015 Business Continuity Plan For Information Portfolio Holder(s) Environmental Protection & Assets Senior Leadership Team Contact: Strategic Director 1. Purpose
More informationJOB DESCRIPTION. T&T Security and Resilience Manager. Technology and Telecommunications. Bedford, Chelmsford or Norwich
JOB DESCRIPTION PART A: JOB DETAILS JOB TITLE: AFC BAND: T&T Security and Resilience Manager 8a HOURS: 37.5 DIRECTORATE: DEPARTMENT: REPORTING TO: BASE: IM&T Technology and Telecommunications Head of T&T
More informationBusiness continuity plan
Business continuity plan Business continuity plan for Author:. (Position..) Date: This plan is reviewed annually Please populate the blue areas in this document with the information you collected in the
More informationBUSINESS CONTINUITY PLAN
>Insert Company Logo Here< >Insert Company Name Here< BUSINESS CONTINUITY PLAN Date Version Author Address Telephone (Landline/Mobile) E-mail Plan Approval Approved By (Please print) Signature Date Page
More informationEquality Impact Assessment
Equality Impact Assessment Directorate: Service: Name of Officer/s completing assessment: Date of Assessment: Name of service/function or policy being assessed: 1. What are the aims, objectives, outcomes,
More information