After sales & Service Parts Supply and Logistics
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1 After sales & Service Parts Supply and Logistics São Paulo, Outubro de
2 Agenda CEVA Logistics Overview Spare Parts Supply Chain Overview Complexity of Storage and Distribution Opportunities 2
3 CEVA at a Glance Revenue: 7.2 billion Employees: over 49,000 Locations: over 1,410 Presence: in over 170 countries Combined storage space: 10 million m² 17% Sector 5% 7% 7,224 28% Automotive Consumer/Retail Technology Industrial Energy 20% 23% Other Figures for Year Ended, 31 December 2012 Business Unit Employees Revenue 7,198 1,237 3,882 7,224 3,342 11,650 49,106 18,881 Americas Asia Pacific Northern Europe SEMEA 1,699 7,224 2,179 11,377 2,109 Freight Management Contract Logsitics 3 3
4 Our integrated end-to-end service portfolio Manufacturing support Inbound Logistics Warehousing & Distribution Centers Outbound Logistics Aftermarket Services Final Mile Solution Receipt and management of raw materials and products at source Control Re-packaging Value-added services Multi-modal capabilities Time definite services Customs brokerage Web enabled tracking solutions Dedicated and shared warehousing Distribution network centers Value-added services Dedicated and/or shared transportation CEVA Ground distribution services Transportation network management Spare parts warehousing Spare parts distribution Returns Repairs Reverse logistics Call center services Home delivery for finished goods One and two person home delivery After sales set up Installation Reverse logistics Integrated supply chain management 4
5 Automotive In CEVA Annual revenue > 2 billion Over 450 operating sites Over 20,000 employees servicing CEVA automotive 19 of the top 20 global automotive suppliers and 14 of the top 15 global automotive manufacturers rely on us 5 5
6 Global Automotive Customers 6
7 CEVA Brazil Employees: +6,500 Warehouse Space:+650k sqm Sites: +60 Dedicated Agents: 17 7
8 Aftermarket Brazilian Operations WAREHOUSING TRANSPORTATION CUSTOMER SERV. & MGM 8
9 Our Industry Awards CEVA continues to be recognized by our customers and leading industry organizations for our commitment to excellence, including: Industry Organizations ILOS Coppead TECNOLOGÍSTICA MAGAZINE Award 2004 /2005: Best Logistic Company in Brazil 2008/2009: Among 3 Best Logistics Company in Brazil 2011: Among 10 Best Logistics Supplier and First in Retail Business ABML Award 2005 / 2006 / 2007: Best IT Solution to Logistic AUTODATA Award Best Logistic Company of Automotive Sector 2009/2010 / 2011 / 2012 FENIX TROPHY 2006/2007: Best Supply Chain Company - Technology Sector 2007: 1st Place Best Freight Forwarder Company 2008/2009/2012: Feature Supply Chain 2008: Category Recof/ Category Technology 2012: Between 10 Best in Freight Forward INFRAERO Award 2010: Feature Supply Chain and Customs Clearance Dell/ Category Recof Customers EATON BRAZIL Award of Excellency Supplier 2007 FIAT AUTO BRAZIL Fiat Qualitas: Best Logistic Supplier 2003 / 2005 GENERAL MOTORS BRAZIL Certificate of Merit (Logistics Supplier) 2009/2010/2011/2012 The Best Supplier of the year (AVM - Powertrain) 2008/2010/2011/2012 FORD MOTORS BRAZIL Best Supplier Ford 2002 VOLKSWAGEN Best Service Provider in the category Commercial Excellence 2011 REI AWARD (Recognition for Excellence and Innovation) 2011: Logistics Category 9
10 Agenda CEVA Logistics Overview Spare Parts Supply Chain Overview Complexity of Storage and Distribution Opportunities 10
11 Spare Parts Supply Chain Overview Plants and Suppliers Warehouse Outbound Logistics Dealers Our Customer Expectation: Parts received available for order quickly Inventory accuracy Faster Picking and Delivery Quality of service Final Customer Expectation: Parts available at the dealer Fair price Best service 11
12 Spare Parts Supply Chain Overview Final Customers Plants and Suppliers Warehouse Outbound Logistics Dealers Our Customer Expectation: Parts received available for order quickly Inventory accuracy Faster Picking and Delivery Quality of service Final Customer Expectation: Parts available at the dealer Fair price Best service Auto Centers / Insurance Companies 12
13 Agenda CEVA Logistics Overview Spare Parts Supply Chain Overview Complexity of Storage and Distribution Opportunities 13
14 Complexity of Storage and Distribution Evolution of vehicle with active spare parts Evolution of quantity of Part Numbers managed Evolution of warehouse size Dealers Infrastructure Traffic restrictions for trucks Increase in car density in main cities Volumes delivered in main cities and metropolitan areas 14
15 Evolution of Vehicles with Active Spare Parts Source: Denatran 15
16 Evolution of Quantity of Part Numbers Managed Source: CEVA database 16
17 Evolution of Warehouse Size Source: CEVA database 17
18 Dealers Infrastructure 18
19 Dealers Infrastructure 19
20 Dealers Infrastructure 20
21 Traffic Restrictions for Trucks Cities that have implemented Traffic restrictions Legenda: ZRMC Mini Anel Viário Dealers A Dealers B Dealers C Dealers D 21 Source: CETSP (Companhia de Engenharia de Tráfego de SP) / Google Maps
22 Increase in Car Density in Main Cities Vehicles per Capita Source: IBGE and Denatran 22
23 Volumes Delivered in main Cities and Metropolitan Areas Source: CEVA database (approximately 60% of the market) 23
24 Agenda CEVA Logistics Overview Spare Parts Supply Chain Overview Complexity of Storage and Distribution Opportunities 24
25 Opportunities Tools for analysis and simulation Robust ABC analysis Overnight delivery Shared transportation network Dedicated FTL deliveries for main dealers Minimum batches for orders with high logistics costs and low piece price 25
26 Network Analysis Evaluation of existents networks, designing new networks, creation of multiple scenarios; Evaluation of the best location of one or more consolidation centers; Definition of Cross Dockings locations Evaluation of distances and lead times 26
27 Routing 27
28 Load Planning Long time planning Packages details LOAD PLANNING Short time planning VEHICLE CONFIRMED Load planning based on vehicles sizes and packages dimensions. 28
29 Robust ABC Analysis Example of ABC Evaluation 29
30 Robust ABC Analysis Example of ABC Evaluation Before OUTBOUND A 440 itens 43 % pick ups 62 % parts 50 % weight INBOUND 30
31 Robust ABC Analysis Example of ABC Evaluation After OUTBOUND INBOUND 31
32 Robust ABC Analysis Example of ABC Evaluation General Stock Overview OUTBOUND INBOUND 32
33 OK Thank you very much! Paulo Campolina Sr. Solutions Design Manager Automotive Sector T: M:
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