2011 Low Income Home Energy Assistance Program Report July 1, 2010 June 30, 2011

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1 2011 Low Income Home Energy Assistance Program Report July 1, 2010 June 30, 2011 Department of Commerce & Economic Opportunity

2 DCEO Letter 2 DCEO Letter

3 IACAA President/CEO Letter The Illinois Association of Community Action Agencies is proud to present the 2011 Low Income Home Energy Assistance Program Report. This report, which is produced in partnership with the Illinois Department of Commerce and Economic Opportunity, Office of Energy Assistance, provides an overview of the Low Income Home Energy Assistance Program (LIHEAP), an explanation of the tremendous need for this program, and the impact that LIHEAP has had on local communities. For over 30 years, local Community Action Agencies have assisted families with low incomes in paying their utility bills through LIHEAP. The program aims to assist families in need to meet the high home energy burden that thousands of people face each year. LIHEAP plays an integral part in ensuring the health and safety of seniors, people with disabilities, and families with young children. During the 2011 program year, Community Action Agencies distributed over $220 million dollars in federal and state assistance to more than 500,000 people in Illinois. Unfortunately, even with these efforts, only about 40% of eligible families in Illinois being served. With budget cuts at the federal level looming, thousands of families are at risk of having their home energy needs go unmet. Regardless of the funding level, Community Action Agencies in Illinois and throughout the nation stand prepared to meet the needs of low income families year after year. I invite you to read this report and see the important work being done within your own community and throughout the state of Illinois. Sincerely, D. Samson Sulamoyo, Ph.D., CCAP President/CEO Illinois Association of Community Action Agencies IACAA President/CEO Letter 3

4 Program Overview The Mission of the Low Income Home Energy Assistance Program The mission of the Low Income Home Energy Assistance Program (LIHEAP) is to assist low income households, particularly those with the lowest incomes that pay a high proportion of household income for home energy, primarily in meeting their immediate home energy needs. When did LIHEAP begin and why is it important? Energy assistance as a federal program began in 1980 over concern by Congress of the rising costs of home energy. It continued in 1981 as the Low Income Home Energy Assistance program. Unfortunately, families with low incomes often live in housing that is substandard and often energy inefficient. As a result, these individuals pay a disproportionate amount of their income on home heating costs. LIHEAP helps families reduce their home energy burden, thereby creating a warmer and healthier environment. LIHEAP in Illinois LIHEAP in Illinois is operated by the Department of Commerce and Economic Opportunity (DCEO) who partners with the U.S. Department of Health and Human Services (HHS) to deliver the program. Thirty-five local agencies deliver energy assistance to eligible customers throughout the state in all 102 counties. Most of these agencies, in turn, partner with community groups, businesses, and governmental entities to reach out and make sure residents are aware of the funds. Grants are made on 4 Member Agencies behalf of qualified customers as direct payments to the utilities. In Illinois, the LIHEAP program year begins in September and ends at the end of May. The months of September and October are priority periods. Seniors and disabled individuals are eligible to apply in September and households with children under the age of 5 are eligible to apply in October. November 1 begins open enrollment. During years in which funding is available, a Summer Cooling program is held in July. This funding is reserved for seniors, families with small children, or families with severe medical problems. The Low Income Home Energy Assistance Program in Illinois serves customers at or below 150% of poverty. In 2011, for a family of four, 150% of poverty equaled an annual income of $33,525. The LIHEAP program also provides two additional components to assist customers in emergency situations: Emergency Assistance- Emergency assistance may be available to reconnect a customer whose household has been disconnected from an energy source that is used for heating a home. In order to receive this assistance a customer must make a Good faith effort to pay a portion of the amount needed to reconnect (typically $75). Emergency Furnace- Households without an operating furnace or heating system may be eligible to receive assistance in a tune-up, repair, or replacement of their furnace in order to restore heat to the home. LIHEAP Funding DCEO receives funding from the U.S. Department of Health and Human Services and the state energy fund. Recently, LIHEAP HHS funding has declined from $5.1 billion in 2010, to $4.7 billion in 2011, to $3.4 billion in During those years, Illinois allocation has declined from $259.7 million (2010), to $248.9 million (2011), $185.7 million (2012). The state energy fund was started in 1997 and provides funding for both energy assistance and the Weatherization program.

5 Percentage of Income Payment Plan September 2011 marked the beginning of the Percentage of Income Payment Plan (PIPP) in Illinois. The PIPP functions as an alternative to the traditional program, but does not replace it. The PIPP provides enrollees with the opportunity to pay a regular, monthly utility payment based on a pre-determined percentage of their income. The legislation for the Illinois PIPP provides for a 6% of income payment. Customers will have the opportunity to choose between the traditional program, which is a onetime benefit, or the PIPP. If they choose the PIPP, customers will receive benefits on a monthly basis as long as they make regular on-time payments. However, if they are removed from the program for non-payment they will not receive additional payments. PIPP customers also have the opportunity to reduce any arrearages that have accumulated on their account. For every on-time payment, a customer s arrearage will be reduced by 1/12. Twelve on-time payments would then eliminate their arrearage. The goal of the PIPP is to move utility payments toward greater affordability while encouraging customer s to be regular bill payers. The implementation of the PIPP in Illinois is an innovative way to better serve and meet the needs of the state s low income population. During the 2011 program year, agencies throughout Illinois began implementing smaller pilot PIPP projects in anticipation of the September 2011 start date. Data for these pilots is not included in this report, however, thousands of households benefited from the program. How To Read This Report This report is designed to provide information regarding the number of dollars distributed throughout Illinois to assist households in paying their home energy bills. The report provides personalized data for each local administering agency and the counties that they each serve. Under each agency you will find the number of dollars distributed and the number of households that received a benefit, organized by county and funding source. LIHEAP dollars are provided by the U.S. Department of Health and Human Services and the State Supplemental LIHEAP fund. Each county receives an allocation from each funding source. Following the data for each agency, the report provides a breakdown of the number of households served and the number of dollars distributed for each Congressional District. State-Wide HHS $166,364,534 State $61,508,843 Total $227,873,377 HHS 344,097 State 223,663 Total 567,760 Customers Served by Demographic Seniors 30% Disabled 33% Children Under 5 22% Member Agencies 5

6 Member Agencies BCMW Community Services, Inc. 909 E. Rexford, P.O. Box 729 Centralia, IL Phone: (618) Web: Service Area: Bond, Clinton, Marion, Washington Counties Bond $305,981 $122,597 Clinton $349,915 $171,323 Marion $1,037,514 $387,141 Washington $185,773 $68,349 Total $1,879,183 $749,410 $2,628,593 Bond Clinton Marion 1,991 1,058 Washington Total 3,776 2,155 5,931 Carver Community Action Agency 235 E. Main St., P.O. Box 28 Galesburg, IL Phone: (309) Web: Service Area: Knox County Knox $1,233,435 $360,493 Total $1,233,435 $360,493 $1,593,928 Knox 2, Total 2, ,122 C.E.F.S Economic Opportunity Corporation Effingham, IL Phone: (217) Web: Service Area: Christian, Clay, Effingham, Fayette, Montgomery, Moultrie, and Shelby Counties Christian $699,764 $295,997 Clay $402,430 $170,031 Effingham $489,752 $186,024 Fayette $610,319 $224,521 Montgomery $691,070 $275,511 Moultrie $210,144 $39,581 Shelby $384,325 $162,962 Total $3,487,804 $1,354,62 $4,842,431 Christian 1, Clay Effingham 1, Fayette 1, Montgomery 1, Moultrie Shelby Total 7,143 3,741 6 Member Agencies 10,884

7 Champaign County Regional Planning Commission 1776 E. Washington, P.O. Box Urbana, IL Phone: (217) Web: Service Areas: Champaign County Champaign $2,427,764 $1,103,575 Total $2,427,764 $1,103,575 $3,531,339 Champaign 4,829 2,925 Total 4,829 2,925 7,754 Community Action Partnership of Central Illinois 1800 W. Fifth St. Rd. Lincoln, IL Phone: (217) Web: Service Area: DeWitt, Logan, Mason, Menard, and Piatt Counties DeWitt $290,565 $132,182 Logan $520,651 $210,147 Mason $517,858 $106,902 Menard $220,407 $93,544 Piatt $173,945 $115,889 Total $1,723,426 $658,664 $2,382,090 DeWitt Logan 1, Mason Menard Piatt Total 3,374 1,754 5,128 S U C C E S S S T O R Y Champaign County Regional Planning Commission Karen Nourie was without running hot water and heat for a week before contacting the Champaign County Regional Planning Commission for assistance with her utility payment. Karen has a disability and is unemployed. She lives with her 13-year-old daughter who suffers from lung disease. Through the Low Income Home Energy Assistance Program (LIHEAP), Karen was able to have her propane tank refueled. I m almost speechless, said Karen. I am more than pleased with the outcome I can t express what this means to us. Member Agencies 7

8 S U C C E S S S T O R Y Community Action Partnership of Central Illinois An elderly couple from Greenview came in to apply for LIHEAP services at Community Action Partnership of Central Illinois, as they had in year s past. The couple came in with an unusually large bill and they were encouraged to sign up for the Percentage of Income Payment Plan (PIPP). The couple enrolled in the program and their new energy bill was $44.00 dollars a month, a payment that they can afford, especially living on less than $ dollars a month. The agency worker who assisted the couple saw them at the grocery store after they were enrolled on the PIPP program. They wanted her to know that they now can afford their prescriptions and are actually able to put some real food on the table thanks to being offered a program that is based on their income. The agency LIHEAP worker said that it was wonderful seeing how this program changed this elderly couples lives. Community Action Partnership of Lake County P.O. Box 9059 Waukegan, IL Phone: (847) Web: Service Area: Lake County Lake $4,099,835 $1,620,574 Total $4,099,835 $1,620,574 $5,720,409 Lake 10,048 4,282 Total 10,048 4,282 14,330 Community Contacts, Inc. 100 S. Hawthorne St. Elgin, IL Phone: (847) Web: Service Area: DeKalb and Kane Counties DeKalb $744,161 $412,160 Kane $2,806,889 $1,182,967 Total $3,551,050 $1,595,127 $5,146,177 DeKalb 1,552 1,474 Kane 5,566 4,064 Total 7,118 5,538 12,656 8 Member Agencies

9 Community and Economic Development Association of Cook County, Inc. 208 S. LaSalle St., Suite 1900 Chicago, IL Phone: (312) Web: Service Area: Suburban Cook County, City of Chicago City of Chicago $57,521,125 $21,792,020 Cook $24,409,798 $7,822,653 Total $81,930,923 $29,614,673 $111,545,596 City of Chicago 122, ,196 Cook 49,752 21,600 Total 172, , ,331 Crosswalk Community Action Agency 410 W. Main West Frankfort, IL Phone: (618) Web: Service Area: Franklin, Jefferson, and Williamson Counties Franklin $770,457 $378,283 Jefferson $778,814 $307,269 Williamson $763,994 $478,160 Total $2,313,265 $1,163,712 $3,476,977 Franklin 1,711 1,051 Jefferson 1, Williamson 1,732 1,326 Total 4,979 3,224 8,203 Decatur-Macon County Opportunities Corporation 1122 E. Marietta St. Decatur, IL Phone: (217) Web: Service Area: Macon County Macon $2,072,592 $729,939 Total $2,072,592 $729,939 $2,802,531 Macon 4,078 2,037 Total 4,078 2,037 6,115 Member Agencies 9

10 DuPage County Community Services 421 N. County Farm Road Wheaton, IL Phone: (630) Web: Service Area: DuPage County DuPage $3,866,841 $1,641,355 Total $3,866,841 $1,641, Member Agencies $5,508,196 DuPage 8,624 6,136 Total 8,624 6,136 14,760 East Central Illinois Community Action Agency 56 N. Vermilion Danville, IL Phone: (217) Web: Service Area: Ford, Iroquois, Vermilion Counties Ford $269,290 $111,673 Iroquois $578,742 $222,498 Vermilion $2,522,934 $571,429 Total $3,370,966 $905,600 $4,276,566 Ford Iroquois 1, Vermilion 5,100 1,463 Total 6,730 2,503 9,233 Embarras River Basin Agency 400 W. Pleasant St., P.O. Box 307 Greenup, IL Phone: (217) Web: Service Area: Clark, Coles, Crawford, Cumberland, Douglas, Edgar, Jasper, Lawrence and Richland Counties Clark $589,158 $28,179 Coles $961,266 $495,078 Crawford $370,123 $126,286 Cumberland $346,695 $88,603 Douglas $256,723 $139,488 Edgar $398,007 $175,772 Jasper $387,336 $83,629 Lawrence $364,239 $243,040 Richland $425,737 $237,450 Total $4,099,284 $1,617,525 $5,716,809 Clark 1, Coles 1,946 1,286 Crawford Cumberland Douglas Edgar Jasper Lawrence Richland Total 8,416 4,937 13,353

11 Fulton County Health Department 700 East Oak Street Canton, IL Phone: (309) Web: Service Area: Fulton County Fulton $832,552 $270,387 Total $832,552 $270,387 $1,102,939 Fulton 1, Total 1, ,216 Illinois Valley Economic Development Corporation 223 S. Macoupin St., P.O. Box 88 Gillespie, IL Phone: (217) Service Area: Calhoun, Greene, Jersey, and Macoupin Counties Calhoun $116,343 $61,329 Greene $246,634 $167,826 Jersey $477,346 $99,149 Macoupin $975,673 $313,014 Total $1,815,996 $641,318 $2,457,314 Calhoun Greene Jersey Macoupin 2, Total 3,807 1,901 5,708 S U C C E S S S T O R Y Embarras River Basin Agency A couple visited ERBA for LIHEAP assistance this past fall. The husband had just been diagnosed with cancer and had to take a leave of absence from work to have treatments. Although the community had fundraisers to help with their bills, they still had problems keeping on top of them. The wife worked a full time job but was also off a lot, without pay, to take care of her husband and get him to treatments. The LIHEAP money meant so much to the wife as she sat in the office in tears. They applied for LIHEAP on December 28th, her husband passed away on January 5, The wife called back to see if she needed to give the money back because he was no longer in the house. It was explained to her that he was in the house at the time of application so everything was fine. Now, she is widowed with two young children. She said she was trying to pay funeral expenses and our LIHEAP money was sure appreciated. ERBA plans on helping her through this new transition in her life as well. Member Agencies 11

12 Kankakee County Community Services, Inc. 657 E. Court St., Suite 207 Kankakee, IL Phone: (815) Web: Service Area: Kankakee County Kankakee $1,586,786 $554,845 Total $1,586,786 $554,845 $2,141,631 Kankakee 2,930 1,758 Total 2,930 1,758 4,688 Kendall-Grundy Community Action (A Unit of Kendall County Department of Health and Human Services) 811 W. John St. Yorkville, IL Phone: (630) Web: Service Area: Grundy and Kendall Counties Grundy $552,076 $158,342 Kendall $618,872 $149,534 Total $1,170,948 $307,876 $1,478,824 Grundy 1, Kendall 1, Total 2,138 1,015 3,153 Madison County Community Development 130 Hillsboro Ave. Edwardsville, IL Phone: (618) , ext Web: Service Area: Madison Madison $3,287,508 $1,260,584 Total $3,287,508 $1,260,584 $4,548,092 Madison 6,450 3,076 Total 6,450 3,076 9, Member Agencies

13 McHenry County Housing Authority 1108 N. Seminary Ave., P.O. Box 1109 Woodstock, IL Phone: (815) Web: Service Area: McHenry County McHenry $1,080,740 $506,257 Total $1,080,740 $506,257 $1,586,997 McHenry 2,147 1,752 Total 2,147 1,752 3,899 MCS Community Services 345 West State Street Jacksonville, IL Phone: (217) Web: Service Area: Morgan, Cass, and Scott Counties Morgan $701,447 $189,588 Cass $205,394 $82,249 Scott $122,013 $44,348 Total $1,028,854 $316,185 $1,345,039 Morgan 1, Cass Scott Total 2, ,347 Mid Central Community Action, Inc W. Washington St. Bloomington, IL Phone: (309) Web: Service Area: McLean and Livingston Counties Livingston $592,949 $216,712 McLean $1,407,290 $653,443 Total $2,000,239 $870,155 $2,870,394 Livingston 1, McLean 2,781 2,313 Total 3,935 3,081 7,016 Member Agencies 13

14 Northwestern Illinois Community Action Agency N. Chicago Ave. Freeport, IL Phone: (815) Service Area: Jo Davies and Stephenson Counties Jo Daviess $299,040 $126,337 Stephenson $1,052,264 $318,920 Total $1,351,304 $445,257 $1,796,561 Jo Daviess Stephenson 2,145 1,104 Total 2,834 1,459 4,293 Peoria Citizens Committee for Economic Opportunity, Inc. 711 W. McBean Street Peoria, IL Phone: (309) Web: Service Area: Peoria County Peoria $4,819,183 $1,108,826 Total $4,819,183 $1,108,826 $5,928,009 Peoria 8,029 2,397 Total 8,029 2,397 10,426 Project NOW Community Action Agency, Inc th St. P.O. Box 3970 Rock Island, IL Phone: (309) Web: Service Area: Rock Island, Henry, and Mercer Counties Henry $487,057 $310,886 Mercer $154,923 $100,757 Rock Island $2,393,829 $826,768 Total $3,035,809 $1,238,411 $4,274,220 Henry 1, Mercer Rock Island 4,456 1,983 Total 5, , Member Agencies

15 Rockford Human Services Department 612 North Church St. Rockford, IL Phone: (815) Web: Service Areas: Boone and Winnebago Counties Boone $267,231 $175,779 Winnebago $3,107,749 $1,278,207 Total $3,374,980 $1,453,986 $4,828,966 Boone Winnebago 5,783 4,425 Total 6,314 5,092 11,406 S U C C E S S S T O R Y Rockford Department of Human Services On January 5, a young Hispanic father approached our reception staff with a question about what he should do about his broken furnace. The reception staff rapidly facilitated an interview with the Liheap and Weatherization intake staff with a Spanish translator. Mr. Macias was 38 years of age and recently laid off from a manufacturing job. He was the sole support of his elderly father, age 69, who had immigrated to the US late enough in life, that Social Security benefits were not an option for income. Additionally, Mr. Macias supports his 4 year old son. They were not aware of LIHEAP or Weatherization, but had been referred to the program from a heating contractor. Staff determined that he was eligible for LIHEAP and LIHEAP Emergency Furnace programs, and a Weatherization Assessor called them the next day to schedule a home inspection. A determination was made that this household could benefit from full weatherization, so a file was created and approved as well. On January 12, Mr. Macias called the office to express his delight with his new furnace and appreciation to all the people who were involved in making it happen. The final weatherization is yet to be completed, but Mr. Macias is very happy that his father and son are both warm while they wait for the remainder of the work to be done. Member Agencies 15

16 S U C C E S S S T O R Y Sangamon County Department of Community Resources Dolly Jimerson came to the Sangamon County Department of Community Resources for help having her heat restored. Ms. Jimerson is an 88 year old single woman who lives by herself. She lived for over two years with no heat, using space heaters and her stove for heat. She said she was getting by ok. However, her furnace was in pieces in the basement because she could not afford to have it fixed. Her electric bill was extremely large because of the space heaters and because her gas was turned off, she had no hot water. LIHEAP provided her help with Reconnection Assistance and she was able to have her service restored. She also received a new furnace. Family members have said that the assistance was a God send. Ms. Jimerson no longer uses her stove for heating the home and she lives in a safe environment. 16 Member Agencies Sangamon County Department of Community Resources 200 S. Ninth St., Room 311 Springfield, IL Phone: (217) Web: Service Area: Sangamon County Sangamon $2,940,055 $675,015 Total $2,940,055 $675,015 $3,615,070 Sangamon 6,711 1,693 Total 6,711 1,693 8,404 Shawnee Development Council, Inc. 530 W. Washington Street, P.O. Box 298 Karnak, IL Phone: (618) Web: Service Area: Alexander, Hardin, Johnson, Massac, Pope, Pulaski, and Union Counties Alexander $454,453 $73,358 Hardin $236,011 $58,341 Johnson $211,556 $75,850 Massac $283,001 $194,712 Pope $126,242 $43,388 Pulaski $260,870 $116,911 Union $291,284 $163,258 Total $1,863,417 $725,818 $2,589,235 Alexander Hardin Johnson Massac Pope Pulaski Union Total 4,334 2,948 7,282

17 St. Clair County Intergovernmental Grants Department/Community Action Agency No. 19 Public Square, Suite 200 Belleville, IL Phone: (618) Service Area: St. Clair County St. Clair $3,316,007 $1,544,691 Total $3,316,007 $1,544,691 $4,860,698 St. Clair 7,413 5,356 Total 7,413 5,356 12,769 Tazwood Community Services, Inc S. Main St. Morton, IL Phone: (309) Service Area: Tazewell and Woodford Counties Tazewell $1,843,777 $510,581 Woodford $277,061 $138,261 Total $2,120,838 $648,842 $2,769,680 Tazewell 3,320 1,333 Woodford Total 3,831 1,718 5,549 Tri-County Opportunities Council 405 Emmons Ave., P.O. Box 610 Rock Falls, IL Phone: (815) Web: Service Area: Bureau, Carroll, LaSalle, Lee, Marshall, Ogle, Putnam, Stark, and Whiteside Counties Bureau $458,225 $176,940 Carroll $380,688 $47,774 LaSalle $1,475,621 $542,963 Lee $456,651 $201,499 Marshall $117,172 $102,127 Ogle $707,110 $200,877 Putnam $21,206 $72,720 Stark $17,923 $72,497 Whiteside $1,033,858 $261,642 Total $4,668,454 $1,679,039 $6,347,493 Bureau Carroll LaSalle 2,876 1,657 Lee Marshall Ogle 1, Putnam Stark Whiteside 2, Total 9,371 5,182 14,553 Member Agencies 17

18 S U C C E S S S T O R Y Will County Center for Community Concerns A client came in recently for LIHEAP assistance. He had been trying to get disability and had had no income for quite a while. His sister and mother moved him up to our region to be able to help him more since he didn t have any way to make ends meet. Apparently, the client had a bad debt with Ameren and it was placed with a collection agency. In order for us to help, his legal fees had to be paid and Ameren had to be notified. My staff person assisted him with this entire process. After the fees and good faith effort were paid, WIRC-CAA was able to pay the rest of his bill so he could get service turned on at his new address. His mother insisted on hugging my staff person and thanking her for all she did. The staff person then provided referrals to other agencies and services that would be beneficial to him, such as public aid to apply for food stamps, medical, and AABD. Two Rivers Regional Council of Public Officials 1125 Hampshire, Suite 100 Quincy, IL Phone: (217) Web: Service Area: Adams, Brown, Pike, and Schuyler Counties Adams $972,484 $379,518 Brown $76,317 $65,850 Pike $348,838 $150,750 Schuyler $128,828 $66,764 Total $1,526,467 $662,882 $2,189,349 Adams 1,907 1,001 Brown Pike Schuyler Total 3,057 1,915 4,972 Wabash Area Development, Inc. 110 Latham St. Enfield, IL Phone: (618) Web: Service Area: Edwards, Gallatin, Hamilton, Saline, Wabash, Wayne, and White Counties Edwards $92,791 $89,621 Gallatin $149,991 $119,834 Hamilton $189,144 $104,425 Saline $498,407 $299,479 Wabash $278,016 $148,466 Wayne $489,474 $21,367 White $418,004 $196,409 Total $2,115,827 $979,601 $3,095,428 Edwards Gallatin Hamilton Saline 1,099 1,194 Wabash Wayne White Total 4,393 3,319 7, Member Agencies

19 Western Egyptian Economic Opportunity Council 1 Industrial Park, P.O. Box 7 Steeleville, IL Phone: (618) Web: Service Area: Jackson, Monroe, Perry, and Randolph Counties Jackson $1,023,746 $490,234 Monroe $106,915 $44,786 Perry $341,197 $204,872 Randolph $263,007 $208,991 Total $1,734,865 $948,883 $2,683,748 Jackson 2,277 1,233 Monroe Perry Randolph Total 3,965 2,818 6,783 Western Illinois Regional Council - Community Action Agency 223 S. Randolph Macomb, IL Phone: (309) Web: Service Area: Hancock, Henderson, McDonough, and Warren Counties Hancock $347,466 $105,964 Henderson $139,573 $71,809 McDonough $565,037 $132,713 Warren $296,462 $127,751 Total $1,348,538 $438,237 $1,786,775 Hancock Henderson McDonough 1, Warren Total 2,624 1,268 3,892 S U C C E S S S T O R Y Western Illinois Regional Council Community Action Agency Nettie is a senior citizen in her 80 s whose fixed source of income is Social Security benefits. Every year she finds herself behind in her electric bill, and despite having a medical hold on her account, she receives a disconnection notice. Nettie worries about having her electric service disconnected, and our agency works with her each year to ensure that she receives LIHEAP benefits to help her with her utility bills. This year, we were able to enroll Nettie in the LIHEAP PIPP and she has been paying her portion on time. She has even called our agency a couple of times to tell us how much she loves the payment option and no longer worries about being shut off. Member Agencies 19

20 Will County Center for Community Concerns 304 N. Scott St. Joliet, IL Phone: (815) Web: Service Area: Will County Will 3,288,799 1,116,474 Total 3,288,799 1,116,474 4,405,273 Will 6,327 4,085 Total 6,327 4,085 10, Member Agencies

21 LIHEAP Data Organized by Congressional District District HHS Applications State Applications HHS Benefits State Benefits $4, ,327 29,541 $18,446,734 $6,629, ,208 22,167 $18,605,084 $6,378, ,053 9,352 $8,199,626 $2,315, ,349 15,230 $11,180,008 $3,269, ,645 8,341 $4,185,464 $1,625, ,435 4,584 $2,950,016 $1,235, ,040 26,086 $14,437,974 $5,882, ,626 4,632 $4,203,434 $1,544, ,659 11,824 $3,938,513 $2,426, ,375 3,676 $2,297,005 $1,146, ,599 9,617 $7,495,512 $2,812, ,511 14,534 $9,975,854 $4,692, ,139 2,797 $2,361,267 $782, ,016 7,164 $5,014,724 $2,080, ,125 12,046 $11,097,555 $4,146, ,915 8,480 $6,605,184 $2,464, ,734 12,547 $13,626,422 $4,675, ,787 8,362 $11,111,654 $3,263, ,544 12,683 $10,628,489 $4,138, , , ,364,534 61,508, ,760 $227,873,377 * Please note: Congressional district "0" indicates 10 applications which are not accounted for in any particular district. LiHeap Data Organized by Congressional District 21

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24 The Illinois Association of Community Action Agencies is a membership organization which serves as the network for Illinois not-for-profit corporations and units of government which strive to raise the health, education and economic standards of Illinois low-income population Liberty Drive. Springfield, Illinois Telephone: (217) Web: Department of Commerce & Economic Opportunity Report funded by a grant from the Illinois Department of Commerce and Economic Opportunity.