ALCOHOL AND OTHER DRUGS (AOD) EDUCATIONAL AND MOTIVATIONAL PROGRAMMES: SERVICE SPECIFICATIONS

Transcription

1 ALCOHOL AND OTHER DRUGS (AOD) EDUCATIONAL AND MOTIVATIONAL PROGRAMMES: SERVICE SPECIFICATIONS

2 Table of Contents Table of Contents About these Service Specifications... 2 Who are these specifications for?... 2 What is the purpose of these specifications?... 2 How should these specifications be used?... 2 Will these specifications be revised?... 2 Where can you go for further information? Relationships... 3 What are the principles that underpin the relationship between the Ministry, the Provider and the client?... 3 Cultural awareness... 3 Accessibility About Alcohol and Other Drugs Education and Motivational Programmes... 4 What are Alcohol and Other Drugs Education and Motivational Programmes?... 4 Who is the client group for AOD Education and Motivational Programmes?... 4 What are AOD Education and Motivational Programmes seeking to achieve?... 4 Vision:... 4 Long-term Outcomes:... 4 Results:... 5 What are AOD Education and Motivational Programmes core principles?... 5 How do AOD Education and Motivational Programmes work?... 5 Who are the people Involved in AOD Education and Motivational Programmes? Service Delivery... 7 Where do Providers fit in the big picture?... 7 What are the Provider s responsibilities?... 7 Referrals to other agencies What activities do AOD Education and Motivational Programmes focus on? Referral and Admission to an AOD Education and Motivational Programme Incident Reporting Missing Child or Young Person Measuring Results and Reporting How do we know if AOD Education and Motivational Programmes are working? What data needs to be collected for reporting? Where can we find more information about Results Based Accountability (RBA)? What reports are required by the Ministry? Definitions Appendix One Appendix Two Provider Feedback Form

3 1. About these Service Specifications Who are these specifications for? These specifications are for the Provider that the Ministry of Social Development ( the Ministry ) contracts with to provide these Services. Agreements with Providers for these Services require that they are delivered in accordance with these specifications. These Service Specifications are a living document and may be varied at the discretion of the Ministry. These Service Specifications form part of the Agreement. What is the purpose of these specifications? The specifications provide: a set of commonly agreed practice principles and values to guide service delivery detailed information about service delivery and practice a resource tool to help you deliver the Services consistently a resource tool to assist you in meeting the desired service outcomes a way for us to improve our responsiveness to feedback regarding changes to the service delivery component of the Agreement. How should these specifications be used? These specifications should be seen as setting the minimum standard for service delivery to assist you to competently deliver the Service according to the Agreement requirements. Each Provider can develop a Service that reflects their organisation s philosophical base, incorporating local need and the culture within which it works. Will these specifications be revised? This document is a living document and will be updated as required. The Ministry staff will keep you informed of any further editions, updates or changes to these specifications, as it forms part of the Agreement. Feedback on the specifications is welcome at any time and can be sent to the Ministry National Office using the attached Feedback Form (see Appendix Two). Where can you go for further information? For further information on these specifications please contact your Ministry Contract Manager as identified in your Agreement. 2

4 2. Relationships What are the principles that underpin the relationship between the Ministry, the Provider and the client? For this relationship to be successful, it is essential that all parties collaborate to ensure the Services are effective and accessible. The following principles guide all dealings under this Agreement. The parties agree to: act honestly and in good faith communicate openly and in a timely manner work in a collaborative and constructive manner recognise each others responsibilities encourage quality and innovation to achieve positive outcomes support the principles of the Code of Funding Practice ( This Agreement does not constitute a partnership in the legal sense nor does it mean that the Provider is an employee or agent of the Ministry. Cultural awareness Each party recognises the needs of all people, including Maori, Pacific, ethnic communities and all other communities to have Services provided in a way that is consistent with their social, economic, political, cultural and spiritual values. Accessibility Increased participation is supported by enhanced accessibility and recognises the diverse needs of all people, through: ease of communication flow of information physical accessibility. 3

5 3. About Alcohol and Other Drugs Education and Motivational Programmes What are Alcohol and Other Drugs Education and Motivational Programmes? Alcohol and Other Drugs (AOD) Education and Motivational Programmes are delivered in the Ministry s Youth Justice Residences for Young People with serious AOD problems to assist them to make positive choices to avoid alcohol and drug related issues. The AOD Education and Motivational Programme will include a brief alcohol and drug assessment and intervention session, which will provide a summary of their alcohol and drug use and recommendations when required for additional AOD treatment via a report. Who is the client group for AOD Education and Motivational Programmes? The client group for AOD Education and Motivational Programmes are Young People who: have been ordered by the Youth Court to a residential sentence under s311 of the CYPF Act 1989 to a Ministry Youth Justice residence or are held on remand under s238(1)(d) of the CYPF Act 1989 in a Ministry Youth Justice Residence and have been identified as having low to medium risk substance abuse. What are AOD Education and Motivational Programmes seeking to achieve? The key objective of AOD Education and Motivational Programmes is to create positive behavioural change in the Young Person and contribute to the reduction of Young People reoffending. AOD Education and Motivational Programmes will achieve this objective by working with the Ministry Residential Team Leader Clinical Practice to provide integrated case management to ensure continuity for the Young Person receiving multiple Services. Vision: Assist Young People to make choices to avoid alcohol and drug related issues. Long-term Outcomes: reduce serious and persistent re-offending improve life outcomes for high risk Children or Young People engage Children and Young People in education, training or work. 4

6 Results: development of pro-social attitudes, values and behaviours reduction of alcohol and other drug abuse improvement in the health of Young People Young People accepting responsibility for managing their actions and behaviour, and learning how to make informed choices and set goals towards future aspirations support a planned transition back into the community through post residential support. What are AOD Education and Motivational Programmes core principles? AOD Education and Motivational Programmes have the following core principles that underpin practice: an ethical relationship between the Provider and the Young Person trust and respect between all parties positive engagement of the Young Person. How do AOD Education and Motivational Programmes work? The AOD Education and Motivational Programmes will involve the following: groups and sessions based around motivational approaches to AOD issues group sessions will be interactive and responsive to any issues or questions the Young People may raise, and be aimed towards Young People with low to medium AOD issues an opportunity for additional individual intervention sessions for identified Young People, as agreed at liaison meetings between the Provider and the Ministry Residential Team Leader Clinical Practice assistance in organising community based treatment for Young People as agreed at liaison meetings between the Provider and the Ministry Residential Team Leader Clinical Practice. 5

7 Who are the people Involved in AOD Education and Motivational Programmes? Providers of AOD Education and Motivational Programmes must meet the following criteria: approved under section 403 of the CYPF Act 1989 good organisational capability expertise in youth justice and a proven service delivery history experience in managing programmes for serious high-end young offenders strong stakeholder networks. Providers of AOD Education and Motivational Programmes must comply with all other applicable legal requirements including but not limited to Health and Safety legislation, Employment legislation, and the Privacy Act

8 4. Service Delivery Where do Providers fit in the big picture? Providers are key contributors to the success of AOD Education and Motivational Programmes. Providers will use their best endeavours to create positive behavioural change in the Young Person by providing the Services in a manner that is characterised by the key features of effective programmes. This includes working with the Ministry Residential Team Leader Clinical Practice, and may include other organisations such as the Ministry of Education and the Ministry of Health. The provision of integrated case management will ensure continuity for the Young Person receiving Services from multiple agencies. What are the Provider s responsibilities? The Provider shall deliver the following: A minimum of seven weeks and maximum of twelve weeks of one hour AOD group sessions to all Young People referred to the programme. These AOD group sessions will be based around a motivational approach. One of these sessions, will include a brief alcohol and drug assessment and intervention session, which will provide a summary of the Young Persons alcohol and drug use and recommendations around the need for additional AOD treatment via a report. A minimum of seven and maximum of twelve module topics around which the group sessions will be based. A minimum of three group sessions per week, supported by two AOD facilitators. Any group sessions will be interactive and responsive to any issues or questions the Young People may raise, and be aimed towards Young People with low to medium AOD issues. Regularly liaise ( liaison meetings ) with the Ministry Residential Team Leader Clinical Practice, and attend transition meetings as required. Provide additional individual intervention sessions for identified Young People, when agreed at liaison meetings between the Provider and the Ministry Residential Team Leader Clinical Practice. Assist in organising community based treatment for Young People as agreed at liaison meetings between the Provider and the Ministry Residential Team Leader Clinical Practice. 7

9 Complete exit reports for Young People who have completed four or more of the AOD group sessions. Evaluation surveys that will be provided at least three times at regular intervals during the AOD Education and Motivational Programme. Complete any other evaluations that may be requested by CYF. Recruitment of staff When recruiting staff delivering AOD Education and Motivational Programmes, the Provider will: ensure that all staff are suitably trained and experienced to deliver the AOD Education and Motivational Programme receive and assess the written application from each applicant co-ordinate and conduct a panel interview with each applicant complete and obtain a satisfactory police criminal check on each applicant request information about the applicant from the Ministry (requests to be sent to Caregiver Vetting Services, Health Safety and Security Team, PO Box 1556, Wellington 6140; NGO_Caregiver_Vetting@msd.govt.nz) with the fully informed consent of the applicant contact all character and professional referees and receive, check and hold on file their written comments complete a disclosure statement which requires the person to disclose all circumstances in which they have been involved in the care or supervision of Children or Young People (including sports coaching, youth group involvement, and teacher aide work) and authorise the Provider to obtain information from former employers or organisations provide appropriate induction/orientation training for all staff ensure that all staff involved in the AOD Education and Motivational Programme receive appropriate levels (at minimum of one per month) of administration and clinical supervision. The Provider shall ensure that no person is employed to deliver AOD Education and Motivational Programmes if: they have a conviction for physical violence or sexual offences (including convictions within the Youth Court) or where information from the Ministry, character or professional referees or the Police criminal check indicates they would be inappropriate as a staff member. 8

10 The Provider will undertake Police vetting reports on each employee every two years to ensure that they are able to continue to be involved in a position that requires the care and supervision of Young People. Staff Training and Support The Provider will make appropriate induction training available for all staff directly involved in providing the AOD Education and Motivational Programme to ensure that, prior to commencing their position as a staff member, that staff have suitable knowledge of the following areas: safe and effective interventions with Children and Young People the likely characteristics of Children and Young People being referred the Provider and Ministry s requirements and expectations of staff recruited to AOD Education and Motivational Programmes the Provider s culture, protocols, and policies legal obligations, particularly under the CYPF Act 1989 principles and Youth Justice provisions and the Privacy Act The Provider is to have at least one suitably qualified and experienced senior staff member available to: support and supervise less experienced staff provide professional development and practice supervision to support staff in gaining and maintaining knowledge on effective practice with Children and Young People. Safe Engagement Safe engagement depends on the skills of Provider staff in engaging and building rapport with the Child or Young Person and, where appropriate, their family/whānau in a nonthreatening, professional way. The Provider is to have an initial meeting with the Child or Young Person and their Parents/Guardians to: discuss the programme components, goals, intended activities and sessions of the AOD Education and Motivational Programme, as well as answer any questions give the family/whānau the Provider organisation contact details discuss and where necessary clarify the expectations of the Provider, the Child or Young Person and their family/whānau explain escalation processes and the consequences of non-attendance. Family/Whānau contact and consultation The Provider may from time to time offer opportunities for informal family/whānau involvement in organised structured activities for the purpose of building and/or maintaining appropriate positive connections. 9

11 Programme Exit The AOD Education and Motivational Programme will have a defined end date as agreed in the FGC plan. Providers should use this opportunity to recognise the Child or Young Person s achievement. Client non-compliance The Provider shall in the first instance discuss with the Ministry Residential Team Leader Clinical Practice any allegations of a criminal offence. However, where there is perceived to be an immediate risk to the Young Person or the public, any allegations should be reported directly to the Police and immediately thereafter to the Ministry Residential Team Leader Clinical Practice. The Provider is to establish policies to suitably manage any inappropriate behaviour of a Young Person. Reporting The Provider is to report to the Ministry on the measures agreed in any agreement or individual plan. Reporting on volumes is required on a monthly basis. Evaluation The Provider agrees to participate in any evaluation of the AOD Education and Motivational Programme provisions and strategy that is undertaken by the Ministry. Referrals to other agencies It is important that the Provider recognises which Services they are able to provide and where referral to other specialist Services may be required so that Young People receive appropriate services. Processes should be in place for making referrals to other agencies, including keeping records of referrals. What activities do AOD Education and Motivational Programmes focus on? AOD Education and Motivational Programmes aim to reduce youth re-offending by addressing the underlying causes of the offending using a motivational approach to assist Young People to make choices to avoid alcohol and drug related issues. 10

12 Referral and Admission to an AOD Education and Motivational Programme A referral will be managed according to systems, policies, procedures and operational documents designed and approved by the Ministry. At the point of referral the Ministry will ensure that: all current and relevant case information about the Young Person and their family/whānau is made available to the Provider to assist them to undertake an initial assessment issues in relation to each Young Person and the placement in the AOD Programme are discussed with the Ministry Residential Team Leader Clinical Practice prior to referral. The Ministry will supply the above information to the Provider. If any changes are made to that information they will be given to the Provider, as necessary. This will include information about a Young Person where there are changes to the Ministry s obligations in respect of the referral, admission or the ability of the Young Person to continue being in the AOD Education and Motivational Programmes. The Provider may decline to provide the AOD Education and Motivational Programme to a Young Person, but must record in writing the reasons for declining referrals to the Ministry. Incident Reporting The Provider will notify all the individuals as listed below of any serious or significant incidents and in particular any that might compromise the Child or Young Person s eligibility to remain with the Service. Table 1A: Description of Significant and Serious Incidents Type of Incident Description Who must the Provider contact By When How Serious Incidents Death of any Child or Young Person Absconding where it is likely to result in danger or risk to the Child or Young Person or to the community Any serious assault (violence and/or sexual) committed (or alleged to be committed) by a Child or Young Person 1) The Police, and the Ministry via the Call Centre (0508 FAMILY) 2) The Regional Director and the Contract Manager 1) Contact people (listed in previous column) within one hour of any of these listed incidents occurring 2) Complete an incident report form and to the Regional Director, the Child or Young Persons Social Worker and the Contract Manager within 24 hours of event occurring 1) Phone 2) Providers own incident report form ed to people listed in previous column 11

13 Any other serious offence committed (or alleged to be committed) by a Child or Young Person Use or supply of class A drugs Attempted suicide Allegations of assault against the Child or Young Person 1) The Ministry via the Call Centre (0508 FAMILY) 1) Contact the Ministry (listed in previous column) within one hour of this incident occurring 1) Phone 2) Regional Director, the Child or Young Person s Social Worker and the Contract Manager 2) Complete an incident report form and to the Regional Director, the Child or Young Persons Social Worker and the Contract Manager within 24 hours of event occurring 2) Providers own incident report form ed to people listed in previous column Significant Incidents Inappropriate sexual behaviour Self-harm/suicidal ideation Misuse of alcohol or drugs Medical illnesses and conditions or injuries to the Child or Young Person requiring hospitalisation 1) Regional Director, the Child or Young Person s Social Worker and the Contract Manager 1) Contact the Ministry staff listed in previous column within 24 hours of any of these listed incidents occurring 1) Providers own incident report form ed to people listed in previous column Accidents causing injury to the Child or Young Person or any other person Serious damage to property caused by the Child or Young Person Any use of force by staff Hunger strikes Occasions that necessitate calling upon emergency services for assistance Absconding not reported under the serious incident section below and any other absences without leave Any significant incident referred to above likely to attract media attention (report within one hour) 1) Report within one hour 1) Phone 12

14 Table 1B: Incident Reporting The Role of the Ministry The Ministry contact details for incident reporting are: the Ministry Social Worker for each Child or Young Person (whose contact details will be in the referral documentation and the Child or Young Person s Individual Care Plan) the Ministry Social Worker s Supervisor, (whose contact details will be in the referral documentation) the Regional Director (whose contact details are in Table 2) the Contract Manager (whose contact details are in the Agreement). Responsibility of the Provider and included in the Agreement Price The Provider will: nominate a person or people to be the contact for the Services in relation to incident reporting. A contact must be available to the Ministry 24 hours each day ensure that incidents involving actual or potential harm to Children or Young People and staff members are investigated promptly, the results documented and reported to the Ministry without delay and in accordance with this Agreement notify all of the individuals listed in this table of all significant incidents and in particular any that might compromise the Child or Young Person s eligibility to remain in the Services within 24 hours of that significant event occurring. Table 2: Regional Director Contact Details Regional Director contact details: Te Tai Tokerau Director PO Box 947, Whangarei Northern Regional Executive Manager (on behalf of Regional Director) PO Box , Newton, Auckland Midlands Regional Director Private Bag 3222, Waikato Mail Centre, Hamilton Central Regional Director PO Box , Marion Square, Wellington Southern Regional Director PO Box 940, Christchurch

15 Missing Child or Young Person Definition of a Missing Child or Young Person: A missing Child or Young Person is any person who is reported missing to Police and: 1) whose whereabouts are unknown and 2) there are genuine fears for the safety or concerns for the welfare of that person 3) the Young Person will be considered missing until they are located and their wellbeing or otherwise is established. Set out in the Table below are the respective responsibilities of the Ministry and the Provider when a Child or Young Person is missing. Responsibility of the Ministry for each Child or Young Person and her or his family/whanau The Ministry (either the Call Centre or Ministry Social Worker) will: work with the Provider to determine if the Child or Young Person is missing or an unauthorised absence using the definitions and risk assessment framework record the information on CYRAS (business hours: Ministry Social Worker, after hours: National Contact Centre) notify the Provider if the Child or Young Person is located, and if they are, or are not being returned to the Provider discuss with the Provider who is the most appropriate person to interview the Child or Young Person when they are located. Table 3: Missing Child or Young Person Responsibility of the Provider and included in the Agreement Price The Provider will: make an initial assessment, either independently or in consultation with the Ministry (business hours: Ministry Social Worker, after hours: National Contact Centre) about whether a Child or Young Person is missing or an unauthorised absence using the definitions and risk assessment framework in consultation with the Ministry (business hours: Ministry Social Worker, after hours: National Contact Centre) make a decision whether the Child or Young Person is missing if an urgent response is required call Police 111 and subsequently advise the Ministry (business hours: Ministry Social Worker, after hours: National Contact Centre) if a routine response is required contact Police using existing processes and subsequently advise the Ministry (business hours: Ministry Social Worker, after hours: National Contact Centre). Where the Child or Young Person is a repeat missing person, the Ministry Social Worker will work with the Provider to review the management plan of the Child or Young Person. It is important that you do not leave voic messages for Child, Youth and Family regarding missing Children or Young People. If the Ministry Social Worker is unavailable then please contact the supervisor or call the Child, Youth and Family site and ask for the duty Social Worker or the National Contact Centre. 14

16 5. Measuring Results and Reporting How do we know if AOD Education and Motivational Programmes are working? We are all interested in being able to demonstrate that AOD Education and Motivational Programmes achieve outcomes (or results) for individuals. The Ministry does this through various reporting requirements which are all based on a Results Based Accountability (RBA) framework. This is reflected in the reporting for AOD Education and Motivational Programmes as outlined in the Provider Return Report attached as Appendix One. What data needs to be collected for reporting? To tell us if the initiative is making a difference the Ministry requires the Provider to collect data that will tell us: how much we did how well did we do it if anyone was better off. The data is to be backed up by a narrative report. A guide to writing the narrative report is found in the Provider Return Report (attached as Appendix One). Where can we find more information about Results Based Accountability (RBA)? More information on RBA can be found at: Your Ministry Contract Manager, as identified in your Agreement, will also be able to assist and provide further information on RBA. What reports are required by the Ministry? Reporting is required to meet the contractual obligations set out in the Agreement. Reporting is necessary to ensure accountability to Government for the funding provided under the Agreement. The Ministry has agreed on the quantity and nature of the Services the funding supports, and we are required to report to Government that this has been achieved. The following reports must be completed and sent to your Ministry Contract Manager: Statistical report (refer to the Agreement for reporting frequency). RBA outcomes measures report (refer to the Agreement for reporting frequency). Narrative report (refer to the Agreement for reporting frequency). An example of the reporting template is attached as Appendix One to these Service Specifications. 15

17 6. Definitions In these Service Specifications, unless the context otherwise requires words or phrases beginning with capital letters are defined as follows: Agreement means the contract entered into by the Provider and the Ministry for these Services; Alcohol and Other Drug (AOD) Education and Motivational Programme means the programme to be delivered as described in the Agreement; Chief Executive means the Chief Executive of the Ministry of Social Development; Child and Children derive their meanings from the CYPF Act; CYPF Act means the Children, Young Persons and Their Families Act 1989; Ministry Residential Team Leader Clinical Practice means a residence staff member responsible for leading case management of Young People on remand or a s311 supervision with residence order; Provider means the organisation the Ministry has contracted the Service with; Services means the Services specified in the Agreement to be provided by the Provider and Service has a corresponding meaning; Young Person means an individual referred or to be referred by the Ministry under the Agreement, and Young People has a corresponding meaning. 16

18 Appendix One Alcohol and Other Drugs (AOD) Educational and Motivational Programmes Quarterly Report Provider Number: Period: 1 July to Provider Name: Signed by: Agreement Number: Position: Service Description: AOD Programme for = Children and Young People as requiring this type of service. Totals Young Person Young Person Young Person expressed successfully completed Young Person Type of order Date Date started with case satisfaction with with needs met (needs CYF Site of Discharge completed Name of Young Person or Selfreferral Provider programme with goals set delivery of the some of the objectives referred to on management the content and met = able to implement Referral Date intervention (Yes/No) (Yes/No) programme from the programme) (Yes/No) (Yes/No) Total number of programmes delivered (completed): Young People pending Accepted but did not start Young People declined

19 Narrative Report 1. Describe how the clients (or agencies) benefited from the Service and provide two examples of success stories (see guidance notes below). 2. What trends, issues and/or impacts have been identified for the client group (or agencies) that influence the outcomes. 3. Describe the strategies or practices in place to encourage clients in the pre-contemplative stage and how you encourage them to engage. 4. Provide an explanation of the variances (if any) between volumes contracted and volumes delivered. 5. Examples from clients who report: a) being satisfied or very satisfied with the programme b) being not satisfied with the programme c) any disclosures that have not previously been reported d) any notifications made by the organisation per the legislative requirements. Guidance notes: This information could be sourced through client (or agencies) feedback forms, provider assessments and Service evaluations. Note that the information provided should be non identifying. In providing examples of success stories, consider the following: Background and presenting problems The types of support given to being about change The changes or differences made by the client (or community) e.g. knowledge, skills, attitude, behaviour, and life circumstances. 18

20 Appendix Two Provider Feedback Form Please send to: Manager Planning and Performance Community Investment PO Box 1556 WELLINGTON 6011 Or Fax Suggested change to the AOD Education and Motivational Programme Service Specifications (including appendices) Topic Reference section / page Suggested change/description Name. Date Provider Name Contact details.. 19