ALCOHOL AND OTHER DRUGS (AOD) RESIDENTIAL PROGRAMMES: SERVICE SPECIFICATIONS

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1 ALCOHOL AND OTHER DRUGS (AOD) RESIDENTIAL PROGRAMMES: SERVICE SPECIFICATIONS 2015

2 Table of Contents Table of Contents About these Service Specifications... 2 Who are these specifications for?... 2 What is the purpose of these specifications?... 2 How should these specifications be used?... 2 Will these specifications be revised?... 2 Where can you go for further information? Relationships... 3 What are the principles that underpin the relationship between the Ministry, the Provider and the client?... 3 Cultural awareness... 3 Accessibility About Alcohol and Other Drugs Residential Programmes... 4 What are Alcohol and Other Drugs Residential Programmes?... 4 Who is the client group for Alcohol and Other Drugs Residential Programmes?... 4 What are Alcohol and Other Drugs Residential Programmes seeking to achieve?... 4 Vision:... 5 Long-term Outcomes:... 5 Results:... 5 What are Alcohol and Other Drugs Residential Programmes core principles?... 5 How do Alcohol and Other Drugs Residential Programmes work?... 5 Who are the people Involved in Alcohol and Other Drugs Residential Programmes? Service Delivery... 7 Where do Providers fit in the big picture?... 7 What are the Provider s responsibilities?... 7 Unplanned or Urgent Discharges prior to completion of the AOD Residential Programme..10 Referral to other Agencies What activities do Alcohol and Other Drugs Residential Programmes focus on? Referral and Admission to an AOD Residential Programme Incident Reporting Measuring Results and Reporting How do we know if Alcohol and Other Drugs Residential Programmes are working? What data needs to be collected for reporting? Where can we find more information about Results Based Accountability (RBA)? What reports are required by the Ministry? Definitions Appendix One Alcohol and Other Drugs Residential Programmes Provider Return Quarterly Report Template Appendix Two Provider Feedback Form AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 1

3 1. About these Service Specifications Who are these specifications for? These specifications are for the Provider that the Ministry of Social Development ( the Ministry ) contracts with to provide these Services. Agreements with Providers for these Services require that they are delivered in accordance with these specifications. These Service Specifications are a living document and may be varied at the discretion of the Ministry. These Service Specifications form part of the Agreement. What is the purpose of these specifications? The specifications provide: a set of commonly agreed practice principles and values to guide service delivery detailed information about service delivery and practice a resource tool to help you deliver the Services consistently a resource tool to assist you in meeting the desired service outcomes a way for us to improve our responsiveness to feedback regarding changes to the service delivery component of the Agreement. How should these specifications be used? These specifications should be seen as setting the minimum standard for service delivery to assist you to competently deliver the service according to the Agreement requirements. Each Provider can develop a service that reflects their organisation s philosophical base, incorporating local need and the culture within which it works. Will these specifications be revised? This document is a living document and will be updated as required. The Ministry staff will keep you informed of any further editions, updates or changes to these specifications, as it forms part of the Agreement. Feedback on the specifications is welcome at any time and can be sent to the Ministry National Office using the attached Feedback Form (see Appendix Two). Where can you go for further information? For further information on these specifications please contact your Ministry Contract Manager as identified in your Agreement AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 2

4 2. Relationships What are the principles that underpin the relationship between the Ministry, the Provider and the client? For this relationship to be successful, it is essential that all parties collaborate to ensure the Services are effective and accessible. The following principles guide all dealings under this Agreement. The parties agree to: act honestly and in good faith communicate openly and in a timely manner work in a collaborative and constructive manner recognise each others responsibilities encourage quality and innovation to achieve positive outcomes support the principles of the Code of Funding Practice ( This Agreement does not constitute a partnership in the legal sense nor does it mean that the Provider is an employee or agent of the Ministry. Cultural awareness Each party recognises the needs of all people, including Maori, Pacific, ethnic communities and all other communities to have Services provided in a way that is consistent with their social, economic, political, cultural and spiritual values. Accessibility Increased participation is supported by enhanced accessibility and recognises the diverse needs of all people, through: ease of communication flow of information physical accessibility AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 3

5 3. About Alcohol and Other Drugs Residential Programmes What are Alcohol and Other Drugs Residential Programmes? Alcohol and Other Drugs (AOD) Residential Programmes are programmes which provide a 24-hour staffed service with suitable accommodation for Children and Young People with serious AOD problems that result in complex and ongoing high-support needs related to their activities of daily living. They include an individual treatment plan that clearly addresses the Child or Young Person s AOD use. Who is the client group for Alcohol and Other Drugs Residential Programmes? The client group for AOD Residential Programmes Alcohol are Children or Young People who: have been referred to a Youth Justice Co-ordinator for convening of a Family Group Conference (FGC) under section 247 of the CYPF Act be aged 14 years or over and under 17 years, or on a case by case basis may be accepted when aged between 10 years and 13 years have been assessed as requiring residential treatment for their specific AOD needs. The Children and Young People may voluntarily agree to the referral or it can be with their agreement post a Youth Justice FGC or he or she may be subject to a Youth Court Order under s283(jc) of the CYPF Act requiring them to attend a specified AOD Residential Programme. What are Alcohol and Other Drugs Residential Programmes seeking to achieve? reduce alcohol and other drug abuse reduce re-offending improve the health of Children and Young people develop pro-social family/whānau links and peer networks. AOD Residential Programmes will achieve this objective by providing appropriate individual and targeted interventions to meet the identified AOD needs of the Child or Young Person in a 24-hour staffed service with suitable accommodation and working with the Ministry Site Social Worker to provide integrated case management to ensure continuity for the Child or Young Person receiving multiple services AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 4

6 Vision: Assist Children and Young People to make choices to avoid alcohol and drug related issues. Long-term Outcomes: reduction of alcohol and other drug abuse reduce serious and persistent re-offending improve life outcomes for high risk Children or Young People. Results: reduced alcohol and other drug abuse improved health of Children and Young People reduce re-offending planned transition back into the community and thorough post residential support, so that gains made by the Child or Young Person are consolidated and long-lasting development of pro-social family/whānau links and peer networks. What are Alcohol and Other Drugs Residential Programmes core principles? AOD Residential Programmes have the following core principles that underpin practice: an ethical relationship between the Provider and the Child or Young Person trust and respect between all parties positive engagement with the Child or Young Person. How do Alcohol and Other Drugs Residential Programmes work? The Alcohol and Other Drugs Residential Programmes will involve the following: appropriate individual and targeted interventions to meet the identified AOD needs of the Child or Young Person provision of a residential placement in a 24-hour staffed service with suitable accommodation an education plan individual, group and family/whānau work life skills development recreational activities AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 5

7 Who are the people Involved in Alcohol and Other Drugs Residential Programmes? Providers of AOD Residential Programmes must meet the following criteria: approved under Section 396 of the CYPF Act 1989 good organisational capability expertise in youth justice and a proven service delivery history experience in managing programmes for serious high-end young offenders strong stakeholder networks. Providers of AOD Residential Programmes must comply with all other applicable legal requirements including but not limited to Health and Safety legislation, Employment legislation, and the Privacy Act AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 6

8 4. Service Delivery Where do Providers fit in the big picture? Providers are key contributors to the success of AOD Residential Programmes. Providers will use their best endeavours to create positive behavioural change in the Child or Young Person by providing the Services in a manner that is characterised by the key features of effective programmes. This includes working with the Ministry Site Social Worker, and may include other organisations such as the Ministry of Education and the Ministry of Health. The provision of integrated case management will ensure continuity for the Children and Young Person receiving services from multiple agencies. What are the Provider s responsibilities? The Provider shall deliver the following: appropriate individual and targeted interventions to meet identified AOD needs for each Child or Young Person an Individual Treatment Plan for each Child or Young Person a residential placement in a 24-hour staffed service with suitable accommodation regularly liaise with the Ministry Site Social Worker assist in organising community based treatment for Children and Young People as agreed between the Provider and the Ministry Site Social Worker complete exit reports for Children and Young People who have completed their Alcohol and Other Drugs Residential Programme and for those Children and Young Persons who exit the programme before completion complete any other evaluations that may be requested by CYF. Recruitment of staff When recruiting staff delivering AOD Residential Programmes, the Provider will: ensure that all staff are suitably trained and experienced to deliver the AOD Residential Programme receive and assess the written application from each applicant co-ordinate and conduct a panel interview with each applicant complete and obtain a satisfactory police criminal check on each applicant request information about the applicant from the Ministry (requests to be sent to Caregiver Vetting Services, Health Safety and Security Team, PO Box 1556, Wellington 6140; with the fully informed consent of the applicant 2015 AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 7

9 contact all character and professional referees and receive, check and hold on file their written comments complete a disclosure statement which requires the person to disclose all circumstances in which they have been involved in the care or supervision of Children or Young People (including sports coaching, youth group involvement, and teacher aide work) and authorise the Provider to obtain information from former employers or organisations provide appropriate induction/orientation training for all staff ensure that all staff involved in the AOD Residential Programme receive appropriate levels (at minimum of one per month) of administration and clinical supervision. The Provider shall ensure that no person is employed to deliver AOD Residential Programmes if: they have a conviction for physical violence or sexual offences (including convictions within the Youth Court) or where information from the Ministry, character or professional referees or the Police criminal check indicates they would be inappropriate as a staff member. The Provider will undertake Police vetting reports on each employee every two years to ensure that they are able to continue to be involved in a position that requires the care and supervision of Young People. Staff Training and Support The Provider will make appropriate induction training available for all staff directly involved in providing the AOD Residential Programme to ensure that, prior to commencing their position as a staff member, that staff have suitable knowledge of the following areas: safe and effective interventions with Children and Young People the likely characteristics of Children and Young People being referred the Provider and Ministry s requirements and expectations of staff recruited to AOD Residential Programme the Provider s culture, protocols, and policies legal obligations, particularly under the CYPF Act 1989 principles and Youth Justice provisions and the Privacy Act The Provider is to have at least one suitably qualified and experienced senior staff member available to: support and supervise less experienced staff provide professional development and practice supervision 2015 AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 8

10 to support staff in gaining and maintaining knowledge on effective practice with Children and Young People. Safe Engagement Safe engagement depends on the skills of Provider staff in engaging and building rapport with the Child or Young Person and, where appropriate, their family/whānau in a nonthreatening, professional way. The Provider is to have an initial meeting with the Child or Young Person and their Parents/Guardians to: discuss the programme components, goals, intended activities and sessions of the AOD Residential Programme, as well as answer any questions give the family/whānau the Provider organisation contact details discuss and where necessary clarify the expectations of the Provider, the Child or Young Person and their family/whānau explain escalation processes and the consequences of non-attendance. Family/Whānau contact and consultation The Provider may from time to time offer opportunities for informal family/whānau involvement in organised structured activities for the purpose of building and/or maintaining appropriate positive connections. Programme Exit The AOD Residential Programme will have a defined end date as agreed in the FGC plan or Court Order. Providers should use this opportunity to recognise the Child or Young Person s achievement. Client non-compliance The Provider shall in the first instance discuss with the Ministry Site Social Worker any allegations of a criminal offence. However, where there is perceived to be an immediate risk to the Child or Young Person or any other person, any allegations should be reported directly to the Police and immediately thereafter to the Ministry Site Social Worker. The Provider is to establish policies to suitably manage any inappropriate behaviour of a Young Person. Reporting The Provider is to report to the Ministry on the measures agreed in any agreement or individual plan. Reporting on volumes is required on a monthly basis. Evaluation The Provider agrees to participate in any evaluation of the AOD Residential Programmes that is undertaken by the Ministry AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 9

11 The Provider is to establish policies to suitably manage any inappropriate behaviour of a Child or Young Person. Unplanned or Urgent Discharges prior to completion of the AOD Residential Programme Unplanned discharges Where difficulties arise with any Child or Young Person s placement and before a discharge is required, the parties will work together using their best endeavours to resolve the issues and minimise the likelihood of breakdown of the placement. Possible resolution options include the Ministry Youth Justice Social Worker providing additional support for the placement, arranging extra parental visits etc. The Provider may recommend to the Ministry Youth Justice Social Worker to discharge the Child or Young Person before the completion of the programme when: it becomes apparent, after admission to the AOD Residential Programme, that the Child or Young Person s needs are such that they are unable to be met within the AOD Residential Programme; or there are viable and safe options for the Child or Young Person to maintain their changes or to receive ongoing support in the community. Urgent Discharges or Removal An urgent discharge or removal may be required where the Child or Young Person s behaviour has become unmanageable by the Provider and this behaviour puts the Child or Young Person, the staff of the Provider or the community at risk and as such means that the AOD Residential Programme can no longer care for the Child or Young Person at that time. No Child or Young Person can be removed from the AOD Residential Programme without prior consultation with the Ministry Youth Justice Social Worker, the Ministry Supervisor or the Ministry Call Centre if the Ministry Youth Justice Social Worker is unavailable. In the case of immediate danger or concern for the safety of the Child or Young Person, the Provider staff, other programme participants and/or the community, the Provider shall contact the New Zealand Police for immediate assistance and/or removal of the Child or Young Person. The Ministry Youth Justice Social Worker or the Ministry Call Centre (if out of normal working hours) must be contacted immediately following the containment of the danger or safety issue AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 10

12 Urgent discharges and removals will be managed as follows: the Provider will notify the Ministry Youth Justice Social Worker of the likely need for an urgent discharge or removal as soon as it becomes aware of any issues indicating that the Child or Young Person s behaviour is becoming unmanageable the parties will, as a matter of urgency, discuss the need for the discharge or removal and the options for alternative placement arrangements for the Child or Young Person (including the likely length of stay in an alternative placement). If, as a result of that discussion, an urgent discharge or removal is still needed, the Ministry Youth Justice Social Worker will ensure that the Child or Young Person is discharged or removed as soon as practicable and no longer than 48 hours after the Provider notifies the Ministry of the need for a discharge If the Ministry is unable to remove or discharge the child or young person within 48 hours of the acknowledgement of the notification of the need for a discharge, extra costs incurred by the provider will be met by the Ministry o Such costs must be reasonable and a breakdown of the costs will be provided to the Ministry before any payment is made to the provider in respect of the costs the parties may agree to postpone any discussion and/or consultation on any matter as may be necessary to manage an urgent discharge in a timely and appropriate manner. Any arrangements to transport the Child or Young Person from the AOD Residential Programme back to their home must be agreed with the Ministry Social Worker before the Child or Young Person is removed from the AOD Residential Programme. The Provider will provide the Ministry Youth Justice Social Worker with a discharge report that identifies the reasons for the unplanned or urgent discharge and any ongoing needs to be addressed for the Child or Young Person. Discharge reports will include the Child or Young Person s social, familial, educational, medical and vocational needs. Alleged criminal offending by a Child or Young Person The Provider shall in the first instance discuss with the Ministry Site Social Worker any allegations of a criminal offence. However, where there is perceived to be an immediate risk to the Child or Young Person or any other person, any allegations should be reported directly to the Police and immediately thereafter to the Ministry Site Social Worker AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 11

13 Referral to other Agencies As a Provider you must recognise which services you are able to provide and where referral to other specialist services may be required so that families/whānau receive appropriate services. We recommend that you have processes in place for making referrals to other agencies, including keeping records of referrals What activities do Alcohol and Other Drugs Residential Programmes focus on? AOD Residential Programmes aim to reduce youth re-offending by addressing the underlying causes of the offending using a motivational approach to assist Children and Young People to make choices to avoid alcohol and drug related issues. Referral and Admission to an AOD Residential Programme A referral will be managed according to systems, policies, procedures and operational documents designed and approved by the Ministry. At the point of referral the Ministry will ensure that: all current and relevant case information about the Child or Young Person and their family/whānau is made available to the Provider to assist them in the provision of the programme issues in relation to each Child or Young Person and the placement in the AOD Residential Programme are discussed with the Ministry Site Social Worker prior to referral. The Ministry will supply the above information to the Provider. If any changes are made to that information they will be given to the Provider, as necessary. This will include information about a Child or Young Person where the changes the Ministry s obligations in respect of the referral, admission or the ability of the Young Person to continue being in the AOD Residential Programmes change. The Provider may decline to provide the AOD Residential Programmes to a Child or Young Person, but must record in writing the reasons for declining referrals to the Ministry. Incident Reporting The Provider will notify all the individuals as listed below of any serious or significant incidents and in particular any that might compromise the Child or Young Person s eligibility to remain with the Service AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 12

14 Table 1A: Description of Significant and Serious Incidents Type of Incident Description Who must the Provider contact By When How Serious Incidents Death of any Child or Young Person Absconding where it is likely to result in danger or risk to the Child or Young Person or to the community Any serious assault (violence and/or sexual) committed (or alleged to be committed) by a Child or Young Person Any other serious offence committed (or alleged to be committed) by a Child or Young Person 1) The Police, and the Ministry via the Call Centre (0508 FAMILY) 2) The Regional Director and the Contract Manager 1) Contact people (listed in previous column) within one hour of any of these listed incidents occurring 2) Complete an incident report form and to the Regional Director, the Child or Young Persons Social Worker and the Contract Manager within 24 hours of event occurring 1) Phone 2) Providers own incident report form ed to people listed in previous column Use or supply of class A drugs Attempted suicide Allegations of assault against the Child or Young Person 1) The Ministry via the Call Centre (0508 FAMILY) 1) Contact the Ministry (listed in previous column) within one hour of this incident occurring 1) Phone 2) Regional Director, the Child or Young Person s Social Worker and the Contract Manager 2) Complete an incident report form and to the Regional Director, the Child or Young Persons Social Worker and the Contract Manager within 24 hours of event occurring 2) Providers own incident report form ed to people listed in previous column 2015 AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 13

15 Significant Incidents Inappropriate sexual behaviour Self-harm/suicidal ideation Misuse of alcohol or drugs Medical illnesses and conditions or injuries to the Young Person requiring hospitalisation 1) Regional Director, the Child or Young Person s Social Worker and the Contract Manager 1) Contact the Ministry staff listed in previous column within 24 hours of any of these listed incidents occurring 1) Providers own incident report form ed to people listed in previous column Accidents causing injury to the Child or Young Person or any other person Serious damage to property caused by the Child or Young Person Any use of force by staff Hunger strikes Occasions that necessitate calling upon emergency services for assistance Absconding not reported under the serious incident section below and any other absences without leave Any significant incident referred to above likely to attract media attention (report within one hour) 1) Report within one hour 1) Phone 2015 AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 14

16 Table 1B: Incident Reporting The Role of the Ministry The Ministry contact details for incident reporting are: the Ministry Social Worker for each Child or Young Person (whose contact details will be in the referral documentation and the Child or Young Person s Individual Care Plan) the Ministry Social Worker s Supervisor, (whose contact details will be in the referral documentation) the Regional Director (whose contact details are in Table 2) the Contract Manager (whose contact details are in the Agreement). Responsibility of the Provider and included in the Agreement Price The Provider will: nominate a person or people to be the contact for the Services in relation to incident reporting. A contact must be available to the Ministry 24 hours each day ensure that incidents involving actual or potential harm to Children or Young People and staff members are investigated promptly, the results documented and reported to the Ministry without delay and in accordance with this Agreement notify all of the individuals listed in this table of all significant incidents and in particular any that might compromise the Child or Young Person s eligibility to remain in the Services within 24 hours of that significant event occurring. Table 2: Regional Director Contact Details Regional Director contact details: Te Tai Tokerau Director PO Box 947, Whangarei Northern Regional Executive Manager (on behalf of Regional Director) PO Box , Newton, Auckland Midlands Regional Director Private Bag 3222, Waikato Mail Centre, Hamilton Central Regional Director PO Box , Marion Square, Wellington Southern Regional Director PO Box 940, Christchurch AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 15

17 Missing Child or Young Person Definition of a Missing Child or Young Person: A missing Child or Young Person is any person who is reported missing to Police and: 1) whose whereabouts are unknown and 2) there are genuine fears for the safety or concerns for the welfare of that person 3) the Young Person will be considered missing until they are located and their wellbeing or otherwise is established. Set out in the Table below are the respective responsibilities of the Ministry and the Provider when a Child or Young Person is missing. Responsibility of the Ministry for each Child or Young Person and her or his family/whanau The Ministry (either the Call Centre or Ministry Social Worker) will: work with the Provider to determine if the Child or Young Person is missing or an unauthorised absence using the definitions and risk assessment framework record the information on CYRAS (business hours: Ministry Social Worker, after hours: National Contact Centre) notify the Provider if the Child or Young Person is located, and if they are, or are not being returned to the Provider discuss with the Provider who is the most appropriate person to interview the Child or Young Person when they are located. Table 3: Missing Child or Young Person Responsibility of the Provider and included in the Agreement Price The Provider will: make an initial assessment, either independently or in consultation with the Ministry (business hours: Ministry Social Worker, after hours: National Contact Centre) about whether a Child or Young Person is missing or an unauthorised absence using the definitions and risk assessment framework in consultation with the Ministry (business hours: Ministry Social Worker, after hours: National Contact Centre) make a decision whether the Child or Young Person is missing if an urgent response is required call Police 111 and subsequently advise the Ministry (business hours: Ministry Social Worker, after hours: National Contact Centre) if a routine response is required contact Police using existing processes and subsequently advise the Ministry (business hours: Ministry Social Worker, after hours: National Contact Centre). Where the Child or Young Person is a repeat missing person, the Ministry Social Worker will work with the Provider to review the management plan of the Child or Young Person. It is important that you do not leave voic messages for Child, Youth and Family regarding missing Children or Young People. If the Ministry Social Worker is unavailable then please contact the supervisor or call the Child, Youth and Family site and ask for the duty Social Worker or the National Contact Centre AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 16

18 5. Measuring Results and Reporting How do we know if Alcohol and Other Drugs Residential Programmes are working? We are all interested in being able to demonstrate that AOD Residential Programmes achieve outcomes (or results) for individuals. The Ministry does this through various reporting requirements which are all based on a Results Based Accountability (RBA) framework. This is reflected in the reporting for AOD Residential Programmes provider return quarterly report as outlined in Appendix One. What data needs to be collected for reporting? To tell us if the initiative is making a difference the Ministry requires the Provider to collect data that will tell us: how much we did how well did we do it if anyone was better off. The data is to be backed up by a narrative report. A guide to writing the narrative report is found in the Provider Return Report (attached as Appendix One) AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 17

19 Where can we find more information about Results Based Accountability (RBA)? More information on RBA can be found at: Your Ministry Contract Manager, as identified in your Agreement, will also be able to assist and provide further information on RBA. What reports are required by the Ministry? Reporting is required to meet the contractual obligations set out in the Agreement. Reporting is necessary to ensure accountability to Government for the funding provided under that Agreement. The Ministry has agreed on the quantity and nature of the services the funding supports, and we are required to report to Government that this has been achieved. The following reports must be completed and sent to your Ministry Contract Manager: Statistical report (refer to the Agreement for reporting frequency). RBA outcomes measures report (refer to the Agreement for reporting frequency). Narrative report (refer to the Agreement for reporting frequency). An example of the reporting template is attached as Appendix One to these Service Specifications AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 18

20 6. Definitions In these Service Specifications, unless the context otherwise requires words or phrases beginning with capital letters are defined as follows: Agreement means the contract entered into by the Provider and the Ministry for these Services; Alcohol and Other Drug (AOD) Residential Programme means the programme to be delivered as described in the Agreement; Chief Executive means the Chief Executive of the Ministry of Social Development; Child and Children derive their meanings from the CYPF Act; CYPF Act means the Children, Young Persons and Their Families Act 1989; Ministry Site Social Worker means a person employed by the Ministry under Part 5 of the State Sector Act 1988 as a social worker Provider means the organisation the Ministry has contracted the Service with; Services means the Services specified in the Agreement to be provided by the Provider and Service has a corresponding meaning; and Young Person and Young People derive their meanings from the CYPF Act AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 19

21 Appendix One Alcohol and Other Drugs Residential Programmes Provider Return Monthly Report Template Provider Number: Period: 1 July to Provider Name: Agreement Number: Signed by: Service Description: AOD Programme for = Children and Young People as requiring this type of service. Totals Young Person Young Person expressed successfully completed Young Person Type of order Date Date satisfaction with with needs met (needs CYF Site of Discharge completed Name of Young Person or Selfreferral Provider programme delivery of the some of the objectives referred to started on the content and met = able to implement Referral Date intervention (Yes/No) programme from the programme) (Yes/No) (Yes/No) Total number of programmes delivered (completed): Young People pending Accepted but did not start Position: 2015 AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 20

22 Alcohol and Other Drugs Residential Narrative Provider Return Report for (enter Providers legal name here) Narrative Report: Due 5 th December and 10 th July 1. Describe how the clients benefited from the Service and provide two examples of success stories (see guidance notes below). 2. What trends, issues and/or impacts have been identified for the client group that influence the outcomes. 3. Describe the strategies or practices in place to encourage hard to reach clients to engage. 4. Provide an explanation of the variances (if any) between volumes contracted and volumes delivered. 5. Examples from clients who report: being satisfied or very satisfied with the programme being not satisfied with the programme any disclosures that have not previously been reported any notifications made by the organisation per the legislative requirements. Guidance Notes: This information could be sourced through client evaluations, provider assessments and Service evaluations. Note that the information provided should be non-identifying. In providing examples of success stories, please consider the following: Background and presenting problems The types of support given to bring about change The changes or differences made by the client e.g. knowledge, skills, attitude, behaviour and life circumstances AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 21

23 Appendix Two Provider Feedback Form Please send to: Manager Planning and Performance Community Investment PO Box 1556 WELLINGTON 6011 Or Fax Suggested change to the AOD Residential Programme Service Specifications (including appendices) Topic Reference section / page Suggested change / description Name. Date Provider Name Contact details AOD RESIDENTIAL PROGRAMMES SERVICE SPECIFICATIONS 22

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