Smart City Strategic Growth Map

Size: px
Start display at page:

Download "Smart City Strategic Growth Map"

Transcription

1 Smart City Strategic Growth Map Version 1 ESPRESSO systemic standardisation approach to Empower Smart cities and communities Co - funded by the Horizon 2020 Framework Programme of the European Union under grant agreement No

2 Welcome The world is evolving at incredible pace. It should come as no surprise to discover there are already more than 100 definitions of the term Smart City, and very many industry-specific standards that are worthy of consideration by anyone involved in gaining officiallyrecognised Smart City status. However, the ESPRESSO should make life much easier for you and your colleagues to achieve that goal. Who are we and what is ESPRESSO? ESPRESSO is a project that brings global experiences together from a range of diverse fields, with members representing different industries, organizations, academic partners and cities around the world. Every one of our members may have something to offer you, either as a specialist skill or as a source of knowledge. Together, we have developed a Smart City Information Framework one that is based on the use of open standards. We have demonstrated that open standards offer a sustainable, robust way of fostering collaboration and promoting the innovation that is so hard to define but very necessary for success in establishing or developing a Smart environment. However, as the concept of Smart Cities and those open standards continue to evolve, so will our work and the guidance we offer. Today, ESPRESSO s comprehensive Information Framework identifies what you will need to start bringing relevant data, workflows and processes together, which will make it easier for you to manage the journey towards Smart status and confidently measure your progress in the future. ESPRESSO systemic standardisation approach to Empower Smart cities and communities Why use the Smart City Strategic Growth Map? Our Strategic Growth Map takes a straightforward, agnostic approach to helping you clarify where you are on the journey to becoming Smart. It reduces the risk of your work being diluted by multiple stakeholders who can t integrate their work effectively and it also helps you decide what your next steps are likely to be. We start by giving you the clearest view of what it means to be Smart and recognising the open standards that are obviously relevant. We look at the technologies and information models that may be useful, and the potential gaps and overlaps in standards that you may encounter along the way. We also explain how you can identify immediate challenges using our unique 100 point questionnaire assessment. Who is the Strategic Growth Map for? It s ideal for you if you re a decision-maker at the city level. It s also a team-building tool, helping you to establish clarity if you and your colleagues are supporting (or involved in) the decisions needed to kickstart a Smart project. Completing this is the ideal first step on that journey. ESPRESSO 2

3 The standard approach Where is the future of your city heading? Are you duplicating effort and wasting resources? Do you know the value standards can bring? With Espresso you can: Join the Smart City Stakeholder community (SmaCStak) to learn about the ESPRESSO project and experience the benefit of engaging with the community. Understand how Standards can boost business Receive Certification for your City Wake up your city with a standard, ESPRESSO! ESPRESSO 3

4 Open standards in IoT deployments would accelerate growth by 27% and reduce deployment costs by 30% White Paper sponsored by InterDigital ESPRESSO 4

5 Your city, your future Every city is unique. The many strands of history that fill the pages of a tourist brochure may be the same that influences and challengesyour aspirations to become a truly Smart City. Geography. Culture. Socio-economics. The maturity of your infrastructure and the existence or not of technology, in and around the area: there is no one size fits all approach, but there are some common challenges. Population growth, migration, and unsustainable use of resources are also good examples and these are some of the wider considerations that most cities will face. The United Nations 2030 Agenda for Sustainable Development details three dimensions of economy, society and environment that shape over a dozen common development goals, most of which will have a direct impact on the success of an urban environment. In achieving that success, smarter thinking is often necessary. Many cities have already found ways to overcome these challenges and we can draw useful insights and inspiration from their experiences. The result, hopefully, will be a world in which one day a network of Smart Cities is able to improve the quality of citizens of all nations. A city s administration needs to reassess the way it engages with the different city stakeholders. Common challenges for urban areas today ESPRESSO 5

6 What makes a city smart? As we said, the term Smart City means different things to different people. However, while they may use different definitions, most Smart Cities would agree there s little benefit in taking sector-specific approaches and that in general they share the same key objectives: 1. a desire to improve the quality of life for their citizens; 2. an aspiration to deliver sustainability, resilience, and high quality services; 3. greater engagement with society and collaborative leadership; 4. informed decision-making and reduced levels of risk; 5. and the innovative, appropriate, and efficient use of technology. For the purpose of this publication, we consider that a Smart City is a city that integrates physical assets, digital capabilities and every city s greatest resource its citizens so that it can achieve a sustainable, prosperous and inclusive future for everyone involved. Whichever definition you decide is right for you, becoming Smart will involve recognising and understanding your unique needs and then addressing them in an intelligent way. There s a lot to consider: Leadership Data Vision Risk Stakeholders Communication Finance Innovation Start with joined-up thinking Ever since the financial crisis in 2008/09, national and local governments have had to rethink the way resources are allocated. Doing more for less is not just a well-used catchphrase, it s a maxim for effective growth. It lets decision-makers substantiate the need to work in harmony, and creatively rethink their public service delivery both in terms of cost and effectiveness. To become a truly Smart City, you cannot plan your progress in silos. Be ready for change You ll need to work collaboratively, harnessing new ideas that can shape the future and determine how your citizens will live, work and interact with each other. You ll need mechanisms in place that can help you secure long-term resilience and you ll need to be sure of interoperatbiliy throughout. ESPRESSO 6

7 Smart Cities adopt a system of systems view to their plans Wherever your focus is initially, you and your teams can guarantee to work more efficiently if you adopt a system of systems view from the outset: a way of working to standards that are designed specifically to help you monitor, measure, and adapt to change good or bad. Prioritising the effective use of standards Put simply, standards are agreed ways of doing things which are open for reuse and provide a shared understanding of what constitutes good practice. When recognised standards underpin a piece of work, you have a firm framework within which many different components and systems can come together. To become a truly Smart City, you cannot plan your progress in silos. Standards broker harmony and project confidence. They can also help to communicate a vision (perhaps to investors or citizens), and to promote the benefits of developing social, environmental and economic sustainability. Open standards achieve all of those aims, and have the additional economic and moral benefits of ensuring transparency and preventing vendor lock-in. ESPRESSO 7

8 Understanding the value of standards Improving efficiency Standards ensure that efficiency savings can be monitored and measured, when a city increases its uptake of technological solutions. Creating markets Standards stimulate innovation and competition. Software solutions based on open standards compete on an equal basis in open markets. Enabling economies of scale Standards can stimulate a market, which leads to reduced costs particulary when many cities follow a common path. Preventing vendor lock-in Standards can break the chain of contracting a single company for a whole product by building products and services to agreed standards. Securing finance Standards help city leaders to communicate their vision in a language that s commonly understood by investors. In turn, this usually makes it easier to capture evidence supporting the request for funding. Enhancing sustainability Standards help decision makers to consider the environmental impact of their activities and provide appropriate measures. Finding common ground Standards produce a shared language that enable stakeholders to communicate without misunderstandings. Supporting development Standards are universally divided into three different types: Management standards, data standards, and technical standards Providing confidence Standards provide certainty for citizens and suppliers as services, products, and processes can be replicated successfully. Ensuring interoperability Standards allow for integration and coherence across a range of technologies and systems. They help define the points of interoperability. Enabling integration Standards provide resilience and reliability when integrating physical and digital infrastructures, or structured and unstructured data. Protecting rights Standards that exist for information security management and data protection function around data capture, storage, transfer, and deletion. Assessing performance Standards help people assess what they are doing well and what needs improving: a standardised approach is vital for measuring progress accurately. Saving time Standards provide roadmaps, complete with directions, created by experts who have the benefit of good practice. They can be implemented on the spot. Minimising risk Standards decrease the risk of a project, a product or service being a development failure. ESPRESSO 8

9 Smart cities need standards Cities are complex, dynamic entities. As you will know, most have a heterogeneous populations, a variety of needs, diverse opportunities and challenges, multiple stakeholders, and a large number of data sets to contend with on a daily if not hourly - basis. Many cities still operate in a highly fragmented state, too, with specific functions, services, and domains being handled by individual departments. Information Technology (IT) strategies, city planning, and other key processes may have become siloed, which will present even more challenges if you are trying to forge a new, connected, interoperable environment. Standards enable Smart Cities by improving smartness, resilience and sustainability Standards help you find your way Until recently, that silo mentality has resulted in the awareness of city standards being patchy at best. Now, however, there is a wider acknowledgement that city standards can play an important part in developing a clear vision, targets and goals, assessing and evaluating progress, and in fostering innovation. Technological innovations, while important, are not a driving force. It is standards that facilitate the communication between technologies, systems, and stakeholders. ESPRESSO focuses on the development of a conceptual Smart City Information Framework that s based on the use of open standards. That said, it is somewhat ironic that Standards Developing Organisations (SDOs) themselves operate in a fragmented industry. With several national and international SDOs creating standards, having many comparable standards to choose from can be confusing. Adoption is usually voluntary, so it is up to the user you to decide which ones are the most useful. Our work will help you understand which SDOs exist, which Smart City standards exist, how you can measure the maturity of your governance processes and the maturity of your sectoral systems, how you can implement standards, and what a shared Smart City language looks like. It is standards that facilitate the communication between technologies, systems, and stakeholders. ESPRESSO 9

10 Smart technology needs standards With so much technological innovation at their fingertips, you have many options to choose from when it comes to adding value through improved efficiency, enhancing the economic potential of a region, reducing operating costs, fostering new business and services, or improving the living conditions of your city s citizens. It is the use of an innovative solution that solves a city s most pressing problems that makes a city successful. It s no surprise that enlightened governments around the world are adopting innovative solutions for almost every aspect of their roles and responsibilites in society (we have included some examples in our Smart Solutions in the City Environment section). However the deployment of technology or the promotion of innovation on its own is ineffective. It is the use of an innovative solution that solves a city s most pressing problems that makes a city successful. Technology is a tool not a solution The integration of data and innovative technologies definitely plays a part in terms of embracing opportunities for citizens well-being. The question arises, however, is it the application of technology alone that makes a city smarter? Should the pursuit of technology in your solutions be an absolute goal or should technology be viewed as one componenet in a successful Smart City? After all is said and done, a Smart City is first and foremost a city that understands its citizens needs and meets them in an intelligent way. Technology is a tool, it is not a solution. What happens if systems are developed without standards? Technology-based projects, in particular, have a propensity for bringing different formats, systems and techniques (even languages) together. In most cases, it s a combination of reliable information and communication technologies (ICT), data analytics, and technological integration that solve the specific needs of a city and its citizens. Digital technologies collect vast quantities of data: their aim is usually to quantify a real-world object of some kind, and then match one particular type of supply to a specific demand. But when integration becomes hard work, it becomes counter-productive - instantly. Realising your Smart objectives through interoperable technology A Smart City manages to integrate systems with high levels of interoperability. It also combines two things: vertical integration from sensors (which provide low cost communication and real-time analysis), and horizontal integration (which connects everything with isolated legacy systems and citizen-centred services). Most importantly, interoperability is the key to securing tangible value. ESPRESSO 10

11 Common, consensus-based standards are the best way to ensure interoperability and it is important to remember that, without interoperability, inefficiencies will always remain: this prevents any project from realising its true potential or the savings that may have been available. However, when they re executed faithfully, new standardized approaches to city management, data analysis, and technological developments can provide a significant return on investment. They deliver efficiency and cost savings, as well as social and environmental gains that meet a city s targets and policy goals. This is why it is crucial to start your Smart City work by focusing on standards. Any systems that do not ackowledge common standards, or identify common ground, will never achieve their true potential. Only when you choose a standardized integrated framework a system of systems can you ensure seamless integration, scalability, and efficiency for everyone involved. Disruptive technologies & innovations ESPRESSO 11

12 Is your city ready? Becoming a truly Smart City requires an approach aligned to your city s needs, individual priorities, and the challenges you want to overcome. Over time those goals and, indeed, your vision may need to be reviewed in light of the social, economic and technological changes that influence your immediate environment. With that in mind, an effective approach is one that plans for and embraces change. Strong leadership is key The traditional role of city leaders has changed significantly over recent decades. While once designing and delivering services, public sector leaders are now commissioning service delivery out to other city actors. The effective relationship between the public sector, private sector, third sector and citizens is crucial, but it often lacks trust and needs to be addressed in the light of a new leadership style. To ensure successful deployment of Smart City solutions throughout the value chain, you ll need to demonstrate leadership across multiple city actors. You will probably need to be supported by accountable individuals from different departments in the municipality, your cross-sectoral service providers and citizens representatives too. The development of any Smart City programme should bring in experts with the skills sets that are needed, but the individuals and organisations involved will be depending on you to lead them effectively. Your responsibilities (and the requirements of any leadership team) will encompass all aspects of the smartness roadmap. ESPRESSO 12

13 The Transformation Cycle Strong leadership is at the heart of any successful city transformation process aiming to enable smart solutions that address the needs of the city users. Committing to the goals set in the city strategy and taking action to overcome organisational, technical, or procedural obstacles will facilitate the smart city transformation. This transformation cycle is broken down into four key stages that provide an overview of the tools a city needs to become smarter. The framework will establish the purpose of the smart city process by helping to develop the vision and targets; all part of the city strategy. It will enable municipalities to review their operating model, service delivery, and physical as well as digital asset management. The cycle will foster a systematic city planning ecosystem based on standards, innovation, and communication. Measuring progress and reviewing the aims of the vision regularly will refocus the strategy and future proof the city. Here, we ll look at a model and a set of common tools that can support you in finding effective and efficient solutions for your city. We advocate a city-needs-led approach that disrupts the traditional top-down programme structure. We will take you through the different stages of the model and provide practical recommendations on how to enable your city to become smarter. By understanding the characteristics of each category, you ll be ideally equipped to take the next necessary steps. What follows in this document, and online, is a way to assess your current use of standards with ease and to find out which standards will be most appropriate for you and your teams. To find out where to start, examine your city s capability and explore the transformation cycle, go online to: espresso.ru.uni-kl.de/press-publications ESPRESSO 13

14 ESPRESSO systemic standardisation approach to Empower Smart cities and communities Co - funded by the Horizon 2020 Framework Programme of the European Union under grant agreement No

The Scottish Wide Area Network Programme

The Scottish Wide Area Network Programme The Scottish Wide Area Network Release: Issued Version: 1.0 Date: 16/03/2015 Author: Andy Williamson Manager Owner: Anne Moises SRO Client: Board Version: Issued 1.0 Page 1 of 8 16/04/2015 Document Location

More information

Board of Member States ERN implementation strategies

Board of Member States ERN implementation strategies Board of Member States ERN implementation strategies January 2016 As a result of discussions at the Board of Member States (BoMS) meeting in Lisbon on 7 October 2015, the BoMS set up a Strategy Working

More information

Research and Innovation Strategy: delivering a flexible workforce receptive to research and innovation

Research and Innovation Strategy: delivering a flexible workforce receptive to research and innovation Research and Innovation Strategy: delivering a flexible workforce receptive to research and innovation Contents List of Abbreviations 3 Executive Summary 4 Introduction 5 Aims of the Strategy 8 Objectives

More information

The changing role of the IT department in a cloud-based world. Vodafone Power to you

The changing role of the IT department in a cloud-based world. Vodafone Power to you The changing role of the IT department in a cloud-based world Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends,

More information

Making a positive difference for energy consumers. Competency Framework Band C

Making a positive difference for energy consumers. Competency Framework Band C Making a positive difference for energy consumers Competency Framework 2 Competency framework Indicators of behaviours Strategic Cluster Setting Direction 1. Seeing the Big Picture Seeing the big picture

More information

SUBMISSION BY COMMUNITY LEARNING SCOTLAND (CLS) Summary

SUBMISSION BY COMMUNITY LEARNING SCOTLAND (CLS) Summary SUBMISSION BY COMMUNITY LEARNING SCOTLAND (CLS) Summary Lifelong learning needs to support a social justice agenda by promoting access by the most marginalised groups in society, through appropriate support

More information

Communications strategy refresh. January 2012. 1 c:\documents and settings\mhln.snh\objcache\objects\a654473.doc

Communications strategy refresh. January 2012. 1 c:\documents and settings\mhln.snh\objcache\objects\a654473.doc Communications strategy refresh January 2012 1 c:\documents and settings\mhln.snh\objcache\objects\a654473.doc Contents 1. Introduction p 3 a. SNH: corporate aims and objectives b. SNH and communications

More information

Level5. Civil Service Competency Framework 2012-2017. Level 5 Deputy Directors

Level5. Civil Service Competency Framework 2012-2017. Level 5 Deputy Directors Level5 Civil Service Competency Framework 2012-2017 About this framework We are introducing a new competency framework to support the Civil Service Reform Plan and the new performance management system.

More information

Making cities smarter

Making cities smarter bsigroup.com Making cities smarter Guide for city leaders: Summary of PD 8100 There is no better way to improve the lives of billions of people around the world than to improve the way cities work. Michael

More information

Briefing Paper. How to Compete on Customer Experience: Six Strategic Steps. www.syn gro.c om SynGro SynGro 2013 2013 Tel: +44 (0 ) 15 06 5 92 2 24

Briefing Paper. How to Compete on Customer Experience: Six Strategic Steps. www.syn gro.c om SynGro SynGro 2013 2013 Tel: +44 (0 ) 15 06 5 92 2 24 Briefing Paper How to Compete on Customer Experience: Six Strategic Steps How to Compete on Customer Experience: Six Strategic Steps Voice of the Customer as a term has come to reflect the growing understanding

More information

IT strategy. What is an IT strategy? 3. Why do you need an IT strategy? 5. How do you write an IT strategy? 6. Conclusion 12. Further information 13

IT strategy. What is an IT strategy? 3. Why do you need an IT strategy? 5. How do you write an IT strategy? 6. Conclusion 12. Further information 13 IT strategy made simple What is an IT strategy? 3 Why do you need an IT strategy? 5 How do you write an IT strategy? 6 step 1 Planning and preparation 7 step 2 Understanding your organisation s IT needs

More information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information 1 BI STRATEGY 3 04 Executive Summary 08 What is a BI Strategy 10 BI Strategy Overview 24 Getting Started 28 How SAP Can Help 33 More Information 5 EXECUTIVE SUMMARY EXECUTIVE SUMMARY TOP 10 BUSINESS PRIORITIES

More information

Connect Renfrewshire

Connect Renfrewshire How the council will use its information and technology assets to achieve successful change Contents Strategy Context 2 Digital Delivery and Citizen Engagement 4 Operational Excellence and Transformation

More information

CEN and CENELEC response to the EC Consultation on Standards in the Digital Single Market: setting priorities and ensuring delivery January 2016

CEN and CENELEC response to the EC Consultation on Standards in the Digital Single Market: setting priorities and ensuring delivery January 2016 CEN Identification number in the EC register: 63623305522-13 CENELEC Identification number in the EC register: 58258552517-56 CEN and CENELEC response to the EC Consultation on Standards in the Digital

More information

COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015

COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015 COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015 NWAS Communication and Engagement Strategy 2013-2015 Page: 1 Of 16 Recommended by Executive Management Team Communities Committee Approved by Board of Directors

More information

TALENT TRENDS AND PRIORITIES 2016

TALENT TRENDS AND PRIORITIES 2016 HEALTH WEALTH CAREER TALENT TRENDS AND PRIORITIES 2016 WEBCAST 27 APRIL HEALTH WEALTH CAREER 2016 GLOBAL TALENT TRENDS KEY FINDINGS TODAY S SPEAKERS EPHRAIM SPEHRER-PATRICK EuroPac Talent Strategy Practice

More information

Consultation and Engagement Strategy

Consultation and Engagement Strategy Consultation and Engagement Strategy Contents: 1. Introduction 2 2. Purpose 3 3. Aims and Objectives 4 4. Key principles 5 5. Delivery of the Strategy 6 6. Action Plan 2011-12 7 Appendix 1 Understanding

More information

Level4. Civil Service Competency Framework 2012-2017. Level 4 Grade 7 and 6 or equivalent

Level4. Civil Service Competency Framework 2012-2017. Level 4 Grade 7 and 6 or equivalent Level4 Civil Service Competency Framework 2012-2017 About this framework We are introducing a new competency framework to support the Civil Service Reform Plan and the new performance management system.

More information

High Quality Care for All Measuring for Quality Improvement: the approach

High Quality Care for All Measuring for Quality Improvement: the approach High Quality Care for All Measuring for Quality Improvement: the approach Our vision 1. Improving quality has always been a central motivation for all who work in the NHS. High Quality Care for All, the

More information

DIGITAL STRATEGY 2014-2017

DIGITAL STRATEGY 2014-2017 DIGITAL STRATEGY 2014-2017 Digital Strategy CONTENTS Introduction 1 Our Vision 3 Benefits 5 Our Digital Design Principles 6 Our Strategy 8 Our Key Enablers 11 INTRODUCTION SFRS uses digital technology

More information

onetransport 2016 InterDigital, Inc. All Rights Reserved.

onetransport 2016 InterDigital, Inc. All Rights Reserved. onetransport 1 onetransport: Who We are Today Platform Provider Transport Expert Analytics Sensors / Analytics Data providers / Use case owners 11 partners 2- year project 3.5m Total funding 2 How this

More information

Towards an integrated Strategic Energy Technology (SET) Plan: Accelerating the European Energy System Transformation. A EURELECTRIC Position Paper

Towards an integrated Strategic Energy Technology (SET) Plan: Accelerating the European Energy System Transformation. A EURELECTRIC Position Paper Towards an integrated Strategic Energy Technology (SET) Plan: Accelerating the European Energy System Transformation A EURELECTRIC Position Paper December 2015 EURELECTRIC is the voice of the electricity

More information

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services Digital Strategy Digital Strategy Digital Innovation Enablement Services 2015 CGI IT UK Ltd. Contents Digital strategy overview Business drivers Anatomy of a solution Digital strategy in practice Delivery

More information

Supply Chain Strategy 2015

Supply Chain Strategy 2015 Supply Chain Strategy 2015 Supply Chain Strategy Introduction and context Accountable owner and operator Highways England has been set an unprecedented challenge through the first ever Road Investment

More information

A Changing Commission: How it affects you - Issue 1

A Changing Commission: How it affects you - Issue 1 A Changing Commission: How it affects you - Issue 1 Contents Overview... 3 Change Programme... 4 Introduction... 4 Reviewing how we regulate and engage... 4 What are the key changes... 5 What does it mean

More information

ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION.

ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Architecture Services...4 2.1 Enterprise Architecture Services...5 2.2 Solution Architecture Services...6 2.3 Service

More information

OUR STRATEGIC PLANNING JOURNEY

OUR STRATEGIC PLANNING JOURNEY OUR STRATEGIC PLANNING JOURNEY The Department of Medicine Strategic Plan Our roadmap for the future It will shape and guide what the Department of Medicine does, why we do it, and our priorities, with

More information

Wiltshire Council s Behaviours framework

Wiltshire Council s Behaviours framework Wiltshire Council s Behaviours framework It s about how we work Trust and respect Simplicity Responsibility Leadership Working together Excellence Why do we need a behaviours framework? Wiltshire Council

More information

www.pwc.co.uk Cyber security Building confidence in your digital future

www.pwc.co.uk Cyber security Building confidence in your digital future www.pwc.co.uk Cyber security Building confidence in your digital future November 2013 Contents 1 Confidence in your digital future 2 Our point of view 3 Building confidence 4 Our services Confidence in

More information

Northwards Housing s Communications Strategy 2014-16

Northwards Housing s Communications Strategy 2014-16 Northwards Housing s Communications Strategy 2014-16 Executive Summary 1. The purpose of this strategy is to ensure a fully integrated approach to communications; one which is aligned with Northwards business

More information

treasury risk management

treasury risk management Governance, Concise guide Risk to and Compliance treasury risk management KPMG is a leading provider of professional services including audit, tax and advisory. KPMG in Australia has over 5000 partners

More information

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework + = Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework Background Middlesbrough Council is going through significant

More information

Digital Strategy. How to create a successful business strategy for the digital world.

Digital Strategy. How to create a successful business strategy for the digital world. Digital Strategy How to create a successful business strategy for the digital world. Digital Strategy Overview Every business today needs a digital strategy. Products and services need to be digitally

More information

Change Management. What Business Benefits Can I Expect?

Change Management. What Business Benefits Can I Expect? Change Management Effective change management is an essential ingredient to the successful implementation of technology-based projects that are made possible by Superfast Broadband. Change Management Effective

More information

8181/16 MVG/cb 1 DG G 3 C

8181/16 MVG/cb 1 DG G 3 C Council of the European Union Brussels, 22 April 2016 (OR. en) 8181/16 IND 80 RECH 107 TELECOM 57 MI 256 COMPET 180 EDUC 111 EMPL 118 NOTE From: To: Subject: Presidency Delegations Draft Council conclusions

More information

Cybersecurity MORE THAN A GOOD HEADLINE. Protect more

Cybersecurity MORE THAN A GOOD HEADLINE. Protect more Cybersecurity MORE THAN A GOOD HEADLINE Protect more Contents 2 Introduction 3 What is Cybersecurity? 4 Thought model 5 Social, Economic, Political, and IT Alignment 8 ICT Infrastructure 10 National Projects

More information

8509/16 MVG/cb 1 DG G 3 C

8509/16 MVG/cb 1 DG G 3 C Council of the European Union Brussels, 2 May 2016 (OR. en) 8509/16 IND 86 RECH 118 TELECOM 68 MI 281 COMPET 197 EDUC 124 EMPL 129 NOTE From: To: No. prev. doc.: Subject: Presidency Delegations 8181/16

More information

SAP Solutions Analyst (Finance and Payroll)

SAP Solutions Analyst (Finance and Payroll) SAP Solutions Analyst (Finance and Payroll) IT Services Application Services Salary Grade 8-40,847-45,954 per annum Open Ended Contract Ref: CSE00899 At Leicester we re going places. Ranked in the top-12

More information

Social media governance

Social media governance www.pwchk.com Social media governance Harnessing your social media opportunity Social media allows organisations to engage with people directly, express their corporate personality and gain insight into

More information

National standards of excellence for headteachers. Departmental advice for headteachers, governing boards and aspiring headteachers

National standards of excellence for headteachers. Departmental advice for headteachers, governing boards and aspiring headteachers National standards of excellence for headteachers Departmental advice for headteachers, governing boards and aspiring headteachers January 2015 Contents Summary 3 About this departmental advice 3 Review

More information

OPEN INTERNATIONAL MARKETS INCREASE MARKET CONFIDENCE CREATE COMPETITIVE ADVANTAGE A PLATFORM FOR INNOVATION

OPEN INTERNATIONAL MARKETS INCREASE MARKET CONFIDENCE CREATE COMPETITIVE ADVANTAGE A PLATFORM FOR INNOVATION National Standardization Strategic Framework OPEN INTERNATIONAL MARKETS INCREASE MARKET CONFIDENCE A PLATFORM FOR INNOVATION CREATE COMPETITIVE ADVANTAGE Foreword Standards influence everything we do.

More information

Tapping the benefits of business analytics and optimization

Tapping the benefits of business analytics and optimization IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping

More information

Securing the Nation: Creating cyber security, resilience and readiness

Securing the Nation: Creating cyber security, resilience and readiness NZTech Developing a National Technology Strategy NZTech Developing a National Technology Strategy A Cyber-Secure New Zealand The Role of Government Procurement B R I E F I N G P A P E R Securing the Nation:

More information

Emergency Management and Business Continuity Policy

Emergency Management and Business Continuity Policy www.surreycc.gov.uk Making Surrey a better place Emergency Management and Business Continuity Policy 4 TH EDITION June 2011 Title Emergency Management and Business Continuity Policy Version 4.0 Policy

More information

CREATING A LEAN BUSINESS SYSTEM

CREATING A LEAN BUSINESS SYSTEM CREATING A LEAN BUSINESS SYSTEM This white paper provides an overview of The Lean Business Model how it was developed and how it can be used by enterprises that have decided to embark on a journey to create

More information

Balancing business needs with user expectations to deliver. The New Mobile Experience

Balancing business needs with user expectations to deliver. The New Mobile Experience Balancing business needs with user expectations to deliver The New Mobile Experience What does mobility mean to you? Is mobility simply about being able to take your laptop or tablet into meetings and

More information

Open Source, Open Standards and Re Use: Government Action Plan

Open Source, Open Standards and Re Use: Government Action Plan Open Source, Open Standards and Re Use: Government Action Plan Foreword When Sir Tim Berners Lee invented the World Wide Web in 1989, he fought to keep it free for everyone. Since then, not everyone in

More information

Joint conclusions of the Spanish Presidency EU Youth Conference youth employment and social inclusion, Jerez, Spain 13-15 April 2010

Joint conclusions of the Spanish Presidency EU Youth Conference youth employment and social inclusion, Jerez, Spain 13-15 April 2010 Joint conclusions of the Spanish Presidency EU Youth Conference youth employment and social inclusion, Jerez, Spain 13-15 April 2010 Youth Employment is the common theme of the three EU Youth Conferences

More information

Change Management. www.business.wales.gov.uk/superfastbusinesswales 03000 6 03000

Change Management. www.business.wales.gov.uk/superfastbusinesswales 03000 6 03000 Change Management Effective change management is an essential ingredient to the successful implementation of technology-based projects that are made possible by Superfast Broadband. www.business.wales.gov.uk/superfastbusinesswales

More information

INFORMATION MANAGEMENT AND TECHNOLOGY (IM&T) STRATEGY

INFORMATION MANAGEMENT AND TECHNOLOGY (IM&T) STRATEGY INFORMATION MANAGEMENT AND TECHNOLOGY (IM&T) STRATEGY 1 INTRODUCTION 1.1 This Somerset Information Management and Technology (IM&T) Strategy outlines the strategic vision and direction for the development

More information

Information and technology for better care. Health and Social Care Information Centre Strategy 2015 2020

Information and technology for better care. Health and Social Care Information Centre Strategy 2015 2020 Information and technology for better care Health and Social Care Information Centre Strategy 2015 2020 Information and technology for better care Information and technology for better care Health and

More information

BT Contact Centre Efficiency Quick Start Service

BT Contact Centre Efficiency Quick Start Service BT Contact Centre Efficiency Quick Start Service The BT Contact Centre Efficiency (CCE) Quick Start service enables organisations to understand how efficiently their contact centres are performing. It

More information

Corporate Governance Service Business Plan 2011-2016. Modernising Services

Corporate Governance Service Business Plan 2011-2016. Modernising Services Corporate Governance Service Business Plan 2011-2016 Modernising Services Index 1. Executive Summary 3 2. Vision and Strategy 4 3. Service Overview 3.1 What Services do we and Will we Deliver? 5 3.2 How

More information

Dementia. Post Diagnostic Support. HEAT Target

Dementia. Post Diagnostic Support. HEAT Target Q ue S T Q uality and E fficiency S upport Team Dementia Post Diagnostic Support HEAT Target Information Flow Mapping Guide February 2013 DRAFT ID: A5110749 Version: 5 Page 1 of 11 Contents 1.0 Background...

More information

Global performance management: the Shell SSC story

Global performance management: the Shell SSC story Global performance management: the Shell SSC story 25 Energy giant Shell has spent more than a decade overhauling its shared service offering. George Connell, Shell s vice president of strategy and Glasgow

More information

The key to success: Enterprise social collaboration fuels innovative sales & operations planning

The key to success: Enterprise social collaboration fuels innovative sales & operations planning Manufacturing The key to success: Enterprise social collaboration fuels innovative sales & operations planning As the sales and operations planning leader, you have a few principal responsibilities: setting

More information

Overview. Introduction. Purpose. Goal. Perspectives (of our goal) Strategic Direction. Connected

Overview. Introduction. Purpose. Goal. Perspectives (of our goal) Strategic Direction. Connected 2 South Australia Connected Introduction Government is in the connections business. Everything we do ultimately comes down to better connecting the people of South Australia with the things they want and

More information

HIGHWAYS ENGLAND STRATEGIC BUSINESS PLAN OVERVIEW 2015-2020

HIGHWAYS ENGLAND STRATEGIC BUSINESS PLAN OVERVIEW 2015-2020 HIGHWAYS ENGLAND STRATEGIC BUSINESS PLAN OVERVIEW 05-00 STRATEGIC ROAD NETWORK 4,00 miles of motorways and major A roads A billion tonnes of freight transported each year 4 million people drive on the

More information

the role of the head of internal audit in public service organisations 2010

the role of the head of internal audit in public service organisations 2010 the role of the head of internal audit in public service organisations 2010 CIPFA Statement on the role of the Head of Internal Audit in public service organisations The Head of Internal Audit in a public

More information

Delivering a next-generation Unified Communications vision.

Delivering a next-generation Unified Communications vision. Delivering a next-generation Unified Communications vision. Wherever you are on the journey to Unified Communications, discover a unique approach that always starts in the same place. You Your business

More information

Quality Assessment Framework Core Service Objectives

Quality Assessment Framework Core Service Objectives Quality Assessment Framework Core Service Objectives NIHE Supporting People Contents C1.1 Assessment and Support Planning...3 C1.2 Security, Health and Safety..11 C1.3 Safeguarding and Protection from

More information

The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019

The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019 The South Staffordshire and Shropshire Health Care NHS Foundation Trust Digital Strategy 2014 2019 Peter Kendal Associate Director for Information Management and Technology Development 01/12/2014 1 Page

More information

BUSINESS GUIDE Change Management

BUSINESS GUIDE Change Management BUSINESS GUIDE Change Management. Change Management Effective change management is an essential ingredient to the successful implementation of new systems. When new systems are introduced, to improve the

More information

The Child at the Centre. Overview

The Child at the Centre. Overview The Child at the Centre Overview Giving our children the best start in life Twin aims of early education and childcare: Free part-time quality pre-school education place for all three and four year olds;

More information

See what cloud can do for you.

See what cloud can do for you. See what cloud can do for you. Uncomplicating cloud business Table of contents Introduction 3 Why cloud is relevant for your business? 4 What is changing? 4 Why organizations are moving to cloud 5 What

More information

Section 2 - Key Account Management - Core Skills - Critical Success Factors in the Transition to KAM

Section 2 - Key Account Management - Core Skills - Critical Success Factors in the Transition to KAM Section 2 - Key Account Management - Core Skills - Critical Success Factors in the Transition to KAM 1. This presentation looks at the Core skills required in Key Account Management and the Critical Success

More information

INVESTORS IN PEOPLE REVIEW REPORT

INVESTORS IN PEOPLE REVIEW REPORT INVESTORS IN PEOPLE REVIEW REPORT Lower Farm Primary School Page: 1 of 13 CONTENTS Key Information 3 Assessor Decision 3 Milestone Dates 3 Introduction 4 Assessment Objectives 4 Feedback Against the Assessment

More information

The importance of selecting the right ERP solution

The importance of selecting the right ERP solution The importance of selecting the right ERP solution The benefits of selecting and successfully implementing the right ERP solution for your business are widespread. The right ERP solution, tailored to suit

More information

The Connected CFO a company s secret silver bullet?

The Connected CFO a company s secret silver bullet? a company s secret silver bullet? Imagine if the Chief Financial Officer (CFO) had a real-time dashboard of the business that automatically alerted him or her to specific triggers about the financial performance

More information

Information Economy Strategy amee s Consultation Response to the Department for Business, Innovation & Skills

Information Economy Strategy amee s Consultation Response to the Department for Business, Innovation & Skills Information Economy Strategy amee s Consultation Response to the Department for Business, Innovation & Skills March 2013 amee 4th Floor, 70/74 City Road London EC1Y 2BJ 1 amee amee s mission is to provide

More information

Job description - Business Improvement Manager

Job description - Business Improvement Manager Job description - Business Improvement Manager Main Purpose of job The post has lead responsibility for optimising operational performance within the Operations directorate, and across the Society for

More information

MANAGING DIGITAL CONTINUITY

MANAGING DIGITAL CONTINUITY MANAGING DIGITAL CONTINUITY Project Name Digital Continuity Project DRAFT FOR CONSULTATION Date: November 2009 Page 1 of 56 Contents Introduction... 4 What is this Guidance about?... 4 Who is this guidance

More information

Information, Communications and Technology Strategy. Purpose 2. Strategic Aims 2. Introduction 2. ICT Vision for 2015-2020 3. Key themes and aims: 4

Information, Communications and Technology Strategy. Purpose 2. Strategic Aims 2. Introduction 2. ICT Vision for 2015-2020 3. Key themes and aims: 4 Brigade Order Operations Brigade Order Administration 16 Part Part 1 Section Title Information, Communications and Technology Strategy Contents No. Purpose 2 Strategic Aims 2 Introduction 2 ICT Vision

More information

Mobile TV: The time to act is now

Mobile TV: The time to act is now SPEECH/07/154 Viviane Reding Member of the European Commission responsible for Information Society and Media Mobile TV: The time to act is now Mobile TV Conference, International CeBIT Summit Hannover,

More information

Government Communication Professional Competency Framework

Government Communication Professional Competency Framework Government Communication Professional Competency Framework April 2013 Introduction Every day, government communicators deliver great work which supports communities and helps citizens understand their

More information

How to Build a Service Management Hub for Digital Service Innovation

How to Build a Service Management Hub for Digital Service Innovation solution white paper How to Build a Service Management Hub for Digital Service Innovation Empower IT and business agility by taking ITSM to the cloud Table of Contents 1 EXECUTIVE SUMMARY The Mission:

More information

CMDB and its Role in Transformation

CMDB and its Role in Transformation CMDB and its Role in Transformation 2 CMBD and its Role in Transformation Contents Foreword from Richard Pharro, CEO, APMG 3 Introduction 4 Setting the Scene 5 Implimentation 6 People, Process, Technology,

More information

THE NEW INTERNATIONALS. Updating perceptions of SMEs in an increasingly globalised world

THE NEW INTERNATIONALS. Updating perceptions of SMEs in an increasingly globalised world THE NEW INTERNATIONALS Updating perceptions of SMEs in an increasingly globalised world Contents Introduction 5 Born Global 6 International Futures 7 Supporting UK SMEs 8 UK Regions 9 Conclusion 10 About

More information

Process-Centric Back Office Transformation

Process-Centric Back Office Transformation Industry Insights Banking Process-Centric Back Office Transformation Executive Summary By driving back-office efficiency, banks and other financial institutions seek to lower expenses and reduce business

More information

WHITE PAPER: STRATEGIC IMPACT PILLARS FOR OPTIMIZING BUSINESS PROCESS MANAGEMENT IN GOVERNMENT

WHITE PAPER: STRATEGIC IMPACT PILLARS FOR OPTIMIZING BUSINESS PROCESS MANAGEMENT IN GOVERNMENT WHITE PAPER: STRATEGIC IMPACT PILLARS FOR OPTIMIZING BUSINESS PROCESS MANAGEMENT IN GOVERNMENT IntelliDyne, LLC MARCH 2012 Strategic Impact Pillars for Optimizing Business Process Management in Government

More information

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty Retail Analytics The perfect business enhancement Gain profit, control margin abrasion & grow customer loyalty Retail Analytics are an absolute necessity for modern retailers, it empowers decision makers

More information

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization 1/22 As a part of Qlik Consulting, works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics journey. Qlik Advisory 2/22

More information

A Spatial Data Infrastructure for a Spatially Enabled Government and Society

A Spatial Data Infrastructure for a Spatially Enabled Government and Society Chapter 1 A Spatial Data Infrastructure for a Spatially Enabled Government and Society Abbas Rajabifard Centre for Spatial Data Infrastructures and Land Administration, Department of Geomatics, University

More information

360 feedback. Manager. Development Report. Sample Example. name: email: date: sample@example.com

360 feedback. Manager. Development Report. Sample Example. name: email: date: sample@example.com 60 feedback Manager Development Report name: email: date: Sample Example sample@example.com 9 January 200 Introduction 60 feedback enables you to get a clear view of how others perceive the way you work.

More information

1.4. Ensuring people and communities know and understand these issues can help build trust and confidence in the Council and improve our reputation.

1.4. Ensuring people and communities know and understand these issues can help build trust and confidence in the Council and improve our reputation. Draft Communications Strategy -2018 1. Introduction and context 1.1. In the challenging and changing environment of local government, it s really important that regular, reliable and accurate information

More information

Overview of Future Purchasing s fundamental and advanced training workshops...

Overview of Future Purchasing s fundamental and advanced training workshops... Performance Learning Presented by: Anna Del Mar - Director, Performance Learning Future Purchasing Overview of Future Purchasing s fundamental and advanced training workshops... Tailored excellence.. Our

More information

City and County of Swansea. Human Resources & Workforce Strategy 2013-2017. Ambition is Critical 1

City and County of Swansea. Human Resources & Workforce Strategy 2013-2017. Ambition is Critical 1 City and County of Swansea Human Resources & Workforce Strategy 2013-2017 Ambition is Critical 1 Delivering quality services for a safer, greener, smarter, fairer, healthier, richer Swansea Executive Summary

More information

Board report for 31 May 06 Item 8

Board report for 31 May 06 Item 8 Board report for 31 May 06 Item 8 DRAFT Internal communications strategy Contents 1. Executive Summary 2. Introduction 3. Background 4. The vision for communications 5. Strategic objectives 6. Early priorities

More information

THE BRITISH LIBRARY. Unlocking The Value. The British Library s Collection Metadata Strategy 2015-2018. Page 1 of 8

THE BRITISH LIBRARY. Unlocking The Value. The British Library s Collection Metadata Strategy 2015-2018. Page 1 of 8 THE BRITISH LIBRARY Unlocking The Value The British Library s Collection Metadata Strategy 2015-2018 Page 1 of 8 Summary Our vision is that by 2020 the Library s collection metadata assets will be comprehensive,

More information

GSR11 BEST PRACTICE GUIDELINES ON

GSR11 BEST PRACTICE GUIDELINES ON GSR11 BEST PRACTICE GUIDELINES ON REGULATORY APPROACHES TO ADVANCE THE DEPLOYMENT OF BROADBAND, ENCOURAGE INNOVATION AND ENABLE DIGITAL INCLUSION FOR ALL* The rapid growth of the digital economy presents

More information

Job No. (Office Use) Directorate Corporate Services Department Programme Management Office Reports to (Job Title) If No state reason

Job No. (Office Use) Directorate Corporate Services Department Programme Management Office Reports to (Job Title) If No state reason ROLE PROFILE Transformation Programmes Manager Role Profile Job Title Transformation Programme Manager Job No. (Office Use) C6074 Grade (Office Use) Directorate Corporate Services Department Programme

More information

A Review of the Integration of Brokerage Services in the South West

A Review of the Integration of Brokerage Services in the South West A Review of the Integration of Brokerage Services in the South West EXECUTIVE SUMMARY This report presents the findings of the research study, A Review of the Integration of Brokerage Services in the South

More information

Procurement Innovation for Cloud Services in Europe - PICSE

Procurement Innovation for Cloud Services in Europe - PICSE Procurement Innovation for Cloud Services in Europe - PICSE Sara Garavelli, Trust-IT Services s.garavelli@trust-itservices.com ICT Proposer s Day, 9 October 2014, Florence, Italy 1 The road to PICSE Cloud

More information

Point of View: FINANCIAL SERVICES DELIVERING BUSINESS VALUE THROUGH ENTERPRISE DATA MANAGEMENT

Point of View: FINANCIAL SERVICES DELIVERING BUSINESS VALUE THROUGH ENTERPRISE DATA MANAGEMENT Point of View: FINANCIAL SERVICES DELIVERING BUSINESS VALUE THROUGH ENTERPRISE DATA MANAGEMENT THROUGH ENTERPRISE DATA MANAGEMENT IN THIS POINT OF VIEW: PAGE INTRODUCTION: A NEW PATH TO DATA ACCURACY AND

More information

Seminar E3 Developing an Effective Leadership Culture to Support Business Change

Seminar E3 Developing an Effective Leadership Culture to Support Business Change Seminar E3 Developing an Effective Leadership Culture to Support Business Change Inji Duducu Group People Director Benenden @injiduducu The Benenden Story - transformation Background The Challenge April

More information

The Stacks Approach. Why It s Time to Start Thinking About Enterprise Technology in Stacks

The Stacks Approach. Why It s Time to Start Thinking About Enterprise Technology in Stacks The Stacks Approach Why It s Time to Start Thinking About Enterprise Technology in Stacks CONTENTS Executive Summary Layer 1: Enterprise Competency Domains Layer 2: Platforms Layer 3: Enterprise Technology

More information

Tackling ERP Modernization: A New Approach for State and Local Government

Tackling ERP Modernization: A New Approach for State and Local Government Tackling ERP Modernization: A New Approach for State and Local Government Today s Speakers Joe Morris Lead Analyst Center for Digital Government Government Technology Mike Bailey Finance Director City

More information

ISO 9001:2015 Your implementation guide

ISO 9001:2015 Your implementation guide ISO 9001:2015 Your implementation guide ISO 9001 is the world s most popular management system standard Updated in 2015 to make sure it reflects the needs of modern-day business, ISO 9001 is the world

More information

The Microsoft Cloud has a Silver Lining Professional Services Excellence

The Microsoft Cloud has a Silver Lining Professional Services Excellence GAP CONSULTING WHITE PAPER The Microsoft Cloud has a Silver Lining Professional Services Excellence 10 reasons why the Microsoft cloud platform, including Office 365, Microsoft Azure and Microsoft Dynamics

More information

HP Strategic IT Advisory Services

HP Strategic IT Advisory Services HP Strategic IT Advisory Services Optimizing the value of IT investment Brochure The world has changed dramatically, and we increasingly live in a world where enterprise and personal IT experiences are

More information