PNC EDUCATION LENDING

Transcription

1 PNC EDUCATION LENDING Information Prepared for SUNY Fredonia 2nd Quarter 2015 NOTE: INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. FOR INTERNAL USE ONLY, NOT FOR DISTRIBUTION.

2 March 23, 2015 Dear Mark, PNC is pleased to present the following response to your Request for Information on behalf of SUNY FREDONIA. Helping students afford the educational experience that is unique to SUNY FREDONIA and meet their financial obligation to your institution can be daunting, yet critical. Delivering a robust suite of educational loan products and services along with a streamline process that ensures a quality experience for both schools/students/ and families is at the core of PNC s mission. PNC has provided innovative products and solutions for over 49 years to millions of students at more than 3000 schools nationally. We remain true to our core values and are committed to competitive pricing, convenient application process, with online certification and the ability to disburse loan funds via EFT, a dedicated staff, innovative financial literacy and a dependable source of funding. By aligning our missions we can together meet the educational goals and financial needs of the students enrolled at SUNY FREDONIA. At PNC we take very seriously the privilege to serve schools/students/and families. We hold ourselves to the highest standards of service by our responsiveness to school clients, students/families, accessibility, accuracy, and expertise in the education lending arena. We are committed to resolving any issues with both our school clients and students with the first phone call. If we are unable to do a resolution immediately most are handle within 24 hours. With this in mind, we have provided a personal profile of your Campus Relations Manager who will serve SUNY FREDONIA and their students directly. Laura Helmich, Assistant Vice President, Campus Relations Manager, has over 24 years of direct experience working with colleges, universities and families. Laura can be reached directly at at extension 214, cell phone and at laura.helmich@pnc.com. Laura has firsthand experience working with students and families and understands the intricacies that take shape in the Financial Aid, Admission, Enrollment and Business Offices. We understand that you have many options to select from as you establish a Preferred Lender Arrangement. We have outlined in detail what distinguishes us in the marketplace in our attached response. We are committed to honoring these benefits and terms for the entirety of the processing year. We hope that your committee will find consensus on the value of our program by continuing to extending PNC s products and services to your students. We look forward to having the opportunity to serve your office by helping you meet and exceed the objectives and goals outlined in the RFI Best Regards, Laura Helmich Assistant Vice President A member of The PNC Financial Services Group Education Loan Center 2600 Liberty Avenue Suite 200 Pittsburgh Pennsylvania

3 PNC EDUCATION LOAN CENTER PNCONCAMPUS.COM COMMITMENT TO EDUCATION LENDING PNC has been in education lending for over 50 years, and continues to lead the loan industry in competitive and innovative products. Our team of experienced professionals strives to exceed the needs of our customers by providing personalized, quality service. We are committed to continuous improvement of the Education Loan Center through training, personal development and teamwork. PNC has chosen CampusDoor as our loan originator. They bring years of experience in education finance, information technology and financial services. Our long term servicing relationship with American Education Services (AES) coupled with our ability to adapt to the ever changing student loan industry enables us to be one of the top education loan providers in the country. FUNDAMENTAL VALUES: Competitive Products and Pricing We offer loan solutions for undergraduates, graduates, health professions and bar study to meet the needs of your students. Our tiered rate structure results in both greater flexibility in pricing and higher approval rates. In addition, borrowers are able to choose a variable or fixed interest rate to meet their needs. Convenient application process Borrowers can apply online 24 hours a day or by phone during regular business hours. Either option will provide a preliminary credit decision in minutes. Borrowers only need to complete one application to review their variable and fixed rate options. Dedicated Staff The PNC Education Loan Center has a highly trained and experienced customer service team with an average of 7 years of education lending experience. Additionally, we work with CampusDoor and AES to provide efficient, streamlined processes for students and schools. Innovative Financial Literacy Tools Our web-based financial literacy tools offer a holistic approach to helping students create a financial plan, from the time they enter college through repayment. CONNECTING STUDENTS TO SMART EDUCATION FINANCING SOLUTIONS PNC has a long history in education lending and continually invests in process improvement by: Making customer service more personal Employing new web based loan processing formats Offering loan education tools that help students and families with financial decisions It s our commitment to provide the right financing with the necessary financial tools, resources and education. Dependable Source of Funding PNC has remained committed to providing financing for students through one of the more turbulent economic times in recent history. As one of the nation s largest financial services companies, we are highly dependable and stable as a loan capital source. PNC BANK EDUCATION LENDING 1

4 LOANS FOR UNDERGRADUATES, GRADUATES, HEALTH PROFESSIONS AND BAR STUDY The PNC Solution Loan is a credit-based loan, with a tiered rate structure resulting in both greater flexibility in pricing and higher approval rates. Once borrowers have exhausted all of their federal loan options, applicants can apply at their convenience: Online: 24 hours a day By phone: M-F 8 a.m. to 5 p.m. Once a borrower submits their application, they will provide an address for a co-signer (if applicable). An containing an application ID number and web link to apply will be sent. Cosigners may also apply by phone if they prefer. Additionally, if the borrower or co-signer is not able to complete their application for any reason, they will be given the ID to resume the application at a later time. ELIGIBILITY All borrowers and co-signers, if any, must: be U.S. citizens or permanent residents have lived in the U.S. for the previous two years meet the credit guidelines listed below If Applying as Creditworthy or with a Creditworthy Co-signer Student or co-signer needs: two years of satisfactory credit history, and two years of continuous income and/or employment history proof of current income if self-employed, to have been in business for at least two years If Applying as a Credit Ready Applicant Student must: have a satisfactory credit history of two years Note: No proof of income/employment necessary Note: To qualify as a credit ready applicant, student must meet one of three criteria: 1 Enrolled at least half time in graduate or professional degree program. 2 Enrolled at least half time at an approved ABA-accredited law school with less than six months remaining until graduation/had graduated within the last six months. 3 A current MD/DO/DVM/DDS resident or planning to participate in a residency program within a year. PNCONCAMPUS.COM

5 PNC SOLUTION LOAN PRODUCT OVERVIEW PNC SOLUTION LOAN FOR: Enrollment Annual Limits Current Variable and Fixed Interest Rates Grace Period Undergraduates $1,000 up to $40,000 Graduates Health Professions and Residency Loan At least half-time as determined by the school No SAP requirements. $1,000 up to Creditworthy: $65,000 Credit Ready: $20,000 $1,000 up to Creditworthy: $65,000 Credit Ready: $25,000 Residency Loan: $15,000 Variable rate loan interest rates range from 3.47% to 10.42% (APRs from 3.40% to 10.42%) 1 Fixed rate loan interest rates range from 6.49% to 12.99% (APRs from 6.26% to 12.99%) 1 6 months Bar Study At least half-time or have graduated within the last 6 months. No SAP requirements. $1,000 up to $15,000 Repayment Options Immediate Maximum 15 year repayment term Interest-Only $25 minimum payment per loan per month Fully Deferred 2 Borrower Benefits 0.50% interest rate reduction as long as borrower elects to have payments auto deducted from any checking or savings account. Co-signer release option available after 48 consecutive on-time payments, subject to credit approval. In the event of a student borrower s death, PNC will forgive any and all remaining loan balance regardless of repayment status. The co-signer, if any, will also be released in the event of the student borrower s death. 1 Variable interest rates are equal to the London Interbank Offered Rate (LIBOR) index plus a margin depending on the creditworthiness of the borrower and co-signer, if any. The LIBOR index, adjusted quarterly, is equal to the average of the one-month LIBOR rates as published in the Money Rates section of the Wall Street Journal on the fi rst business day of each of the three (3) calendar months immediately preceding each quarterly adjustment date. The LIBOR index is currently 0.17%. Rates effective as of 4/1/15. Please call the Education Loan Center for the most up to date rate information. 2 Interest will accumulate while the student is enrolled in school if payments are deferred. If not paid, the accumulated interest will be added to the principal at repayment. Please Note: PNC reserves the right to modify or discontinue any or all terms of these programs at any time without notice. FOR INTERNAL USE ONLY. NOT FOR DISTRIBUTION PNC BANK EDUCATION LENDING 3

6 Convenient Application Process Students and co-signers can apply for a PNC Solution Loan 24 hours a day by accessing the Apply Now button on our home page ( Information is displayed for all five loan types, allowing the applicant to select the product that best suits their needs. Applicants may also apply by phone by calling during regular business hours. Once the applicant(s) submit their application, a credit check is performed. If the loan is credit approved, a Preliminary Interest Rate Notification (PIRN) is presented (see sample PIRN below). The PIRN provides the applicant(s) with the interest rate they will qualify for if they complete the application process. This resource is to assist the applicant(s) in making an informed decision. They may use this PIRN to compare other loan terms so they can find the best loan to fit their needs. If the loan application is denied, applicant(s) will receive a notification explaining the reasons for denial. PNC Solution Loan TM Preliminary Interest Rate Notification Please note: This is not an offer or a commitment to lend money. Before you proceed, review this Preliminary Interest Rate Notification (PIRN) and select one of the two options listed below. You must make a selection to proceed. Purpose: To make the process of shopping for student loans as easy as possible, PNC is providing this resource to assist you in making an informed decision. You may compare this PIRN with other loan terms so you can find the best loan that fits your needs. You have been credit approved and this PIRN provides you with the interest rate you will qualify for if you complete this application process. Next steps include submission of income verification and enrollment verification, if applicable. You may also be asked to submit identity verification documentation. Once you submit the required documentation, you will be asked to configure your loan offer by selecting an interest rate type (fixed or variable*) and a repayment option.** When you make your selection, we will provide you with an Approval Disclosure, detailing the terms of your loan offer. Example Loan Summary: For reference, the information below simply estimates the costs of a fully-deferred loan based on your information shared so far. Loan Amount: Fixed Rate Option Variable Rate Option $7, Loan Amount: $7, Fixed Interest Rate: 6.49% Variable Interest Rate*: 3.49% Repayment Term: 180 Repayment Term: 180 Estimated In-School Monthly Payment: Estimated Post-School Monthly Payment: $0.00 Estimated In-School Monthly Payment: $76.92 Estimated Post-School Monthly Payment: $0.00 $57.06 Estimated Total Cost: $13, Estimated Total Cost: $10, * The variable rate may change quarterly ** View loan Application and Solicitation Disclosure for additional information regarding available repayment options. Applicants can view their application status by logging onto their on-line account. A timeline shows the applicant(s) a list of key activities that need to occur prior to loan disbursement. PNCONCAMPUS.COM

7 Key Steps in the Application Process The student and co-signer (if applicable) complete the application process and are presented with the Application and Solicitation Disclosure for review. They must click the submit button to continue with the application. If credit approved, a Preliminary Interest Rate Notification (PIRN) is presented along with a checklist indicating the documentation that is needed to complete the application process. 1 Once all documentation is received (e.g. proof of income, proof of employment, etc), an Approval Disclosure is sent to the borrower and co-signer (if applicable) through their preferred communication method. The Approval Disclosure must be accepted by the applicant(s). The Approval Disclosure can be accepted one of two ways: On line When the borrower(s) receive the conditional approval they will be able to view the approval disclosure and click on the appropriate box to accept or decline the terms of the loan. Telephone The borrower(s) may accept the loan by calling and speaking to a customer service representative. 2 3 Borrower(s) choose to esign, fax or upload to CampusDoor, the credit agreement, 'Self Certification' form and any necessary verification documents. FAO: School certification is sent to your office after the receipt of the signed credit agreement and all supporting documents (e.g. proof of income, proof of employment, Self Certification Form, Acceptance of Approval Disclosure, etc.). All of PNC s Solution Loan Products require school certification except for the health profession residency loan. Options to certify include: ELM ecourier ScholarNet CampusDoor Campus Connections OpenNet CampusDoor can fax a certification form 4 The Final Disclosure is mailed to the borrower(s) within 1 business day. Upon receipt of the 5 Final Disclosure, the borrower(s) will be allotted a 3-day 'Right to Cancel' period prior to the funding of the loan. This cancellation request may be submitted in writing or electronically. FAO: Disbursement of funds are scheduled after the Final Disclosure is sent. PNC Solution 6 Loan funds will be disbursed no earlier than 7 calendar days after the receipt of the Final Disclosure, to allow for the expiration of the borrower s 3 day receipt period and the 3-day 'Right to Cancel' period. FAO: PNC Solution Loan funds are disbursed to the school through your preferred method: ELM National Disbursement Network (NDN) Electronic funds transfer (EFT) Great Lakes CDS Paper check Sallie Mae CDS (Exception: Bar Study and Health Professions Residency funds are payable to the borrower(s) only in one disbursement.) 7 PNC BANK EDUCATION LENDING 5

8 DEDICATED SERVICE TO BORROWERS AND SCHOOLS CUSTOMER SERVICE IS A CRITICAL VALUE FOR PNC The PNC Education Loan Center has a highly trained and experienced customer service staff, whose only responsibility is serving education loan customers. We offer schools and borrowers a full-service experience from application through repayment. Our focus on key service metrics ensures all encounters are personal and solution-centric: Service Levels All calls are promptly answered by a live customer service consultant. Our 2014 average speed to answer was 6 seconds. Accuracy Consultants strive to provide personalized, consistent and accurate account information to each and every school and borrower. Completeness Consultants act as a single point of contact, taking ownership of any caller issues and striving for resolution during the initial call. If additional research time is needed, consultants will respond to the customer within 48 hours. Performance Our consultants receive on-going training on all aspects of customer service and the borrowing process, resulting in a better borrower experience. Customer calls are recorded and continually monitored for training purposes. Response Times All customer voic s and s are answered within 24 hours. LIVE CHAT OPTION In an effort to provide students and parents with an additional convenient contact method, the PNC Education Loan Center now offers a live chat capability to customers browsing our website, Customers simply select the "Chat Now" link to be connected with one of our education lending specialists. All chats are conducted on a secure network to safeguard personal customer information. PNCONCAMPUS.COM

9 PARTNERSHIPS FOR QUALITY SERVICE WORKING TOGETHER TO SERVE STUDENTS Your school is assigned a dedicated PNC Campus Relationship Manager, Laura Helmich. Our Campus Relations Managers have an average of 18 years experience in the financial aid industry. Laura is able to provide you with up-to-date product information, training, information on industry trends, legislative updates, and resolution of any loan-related issues. For schools with questions regarding a specific borrower or loan account, Priority Service Representative Cheryl Smith is available Monday-Friday from 8:00 a.m. to 4:30 p.m. at ext 421, or by at cheryl.t.smith@pnc.com. LIFE OF LOAN SERVICING PNC does not currently sell our private loans to third parties. We work with CampusDoor for origination and American Education Services (AES) for servicing of the PNC Solution Loan, as they share the same service standards and knowledge that we value. CampusDoor continues to take a leadership role in developing ways to ease the application process, while streamlining processing efforts by interfacing with prominent platforms such as ELM, OpenNet and ScholarNet. INFORMATION WHEN YOUR STUDENTS NEED IT PNC understands the importance of borrowers having access to information when they need it. Once a borrower begins an application, they may check the status 24 hours a day at by following the 'Return To Saved Loan Application' link on the home page. PNC also offers loan servicing information 24 hours a day through our partner AES at their toll free telephone number and also online. Borrowers can access information such as: Loan status Interest accrual Account/Payment history Outstanding balances Online payment portal Online customer service PNC does not currently sell any private loans, so we can offer borrowers exemplary customer service continuing through repayment. Customers can always contact the PNC Education Loan Center through their preferred method: By phone M-F 8 a.m. to 5 p.m. Online (Live Chat) By eduloans@pncbank.com By mail 2600 Liberty Avenue Suite 200 Pittsburgh, PA Borrowers can also address servicing questions to AES: By phone M-F 7:30 a.m. to 9 p.m. Online PNC BANK EDUCATION LENDING 7

10 BUILDING A FINANCIAL PLAN FROM THE START PNC shares the school's philosophy that waiting until the student graduates or leaves school to introduce financial counseling poses a risk that students will not view these concepts as a priority. We provide access to various financial tools because we strongly feel that debt management and default prevention education benefits everyone: borrowers, schools and lenders. INNOVATIVE FINANCIAL LITERACY TOOLS PNC is committed to helping students make educated decisions, as many begin to manage their own finances for the first time. For this reason, we have chosen to team with NorthStar Education Services to offer GradReady a how-to-pay for college resource for students and families, before they borrow. GradReady will help users: Learn about financial aid, federal and private loans Create a funding plan Consider debt-to-income scenarios Establish an in-school budget Learn Plan Gauge Teach students and families about topics such as applying for financial aid, understanding student loan options and budgeting and saving Help student and families consider key factors, such as cost of education, family savings and resources, financial aid and financing gaps Promote responsible borrowing with the Debt-O-Meter, a unique calculator that compares anticipated student loan debt to potential future income. The GradReady portal can be entered from our home page, pnconcampus.com. In addition to the GradReady program, PNC aids students by providing multimedia tutorials on a variety of financial topics on Users will find resources and calculators along with two curriculums with multiple courses: Paying for College (a holistic understanding of the cost of college and applying for aid) and Financial Literacy (reducing overall college debt by making smart financial choices while in college). Students have their choice of completing courses sequentially, or viewing only those of interest, and registering with the site allows students to customize tools and save their progress. Schools can link directly to the web site at pnc.financialliteracy101.org. PNCONCAMPUS.COM

11 CONTINUED SUPPORT FOR THE FUTURE DEFAULT PREVENTION THROUGH PLANNING In addition to providing a planning resource prior to borrowing, we also team with NorthStar Education Services to provide an industryleading service called RepayReady for PNC Solution Loan borrowers. This unique self-service tool is available when students need it most, the time between graduation and entering repayment when students' confusion and anxiety is high. It helps borrowers understand and organize their student loans, learn about repayment options and develop a personalized repayment strategy based on all the FFELP, Federal Direct and private loans they may have. Students can access the site at pnc.repayready.com. HIGH-RISK EARLY AWARENESS INITIATIVES For borrowers identified as a high risk for defaulting on loan payments (based on recent credit data), AES provides an early awareness campaign days prior to the loan entering repayment. Borrowers and co-signers are counseled on their repayment obligations to increase financial awareness Counselors are equipped with solutions for borrowers who may be unable to make payments as scheduled, including Modified Graduated Repayment Schedule (MGRS) options Forbearance requests are carefully evaluated and may be instituted in appropriate situations The primary goals of our financial literacy resources are: Promoting responsible borrowing, including federal borrowing first. Educating students on debt management and financial planning through interactive financial literacy tools. Encouraging students to build a comprehensive and personalized repayment strategy with our partner, RepayReady, to aid in default prevention. Awareness is the first step in helping students by promoting use of these available tools together we can help students succeed. PNC BANK EDUCATION LENDING 9

12 FINANCIAL STRENGTH AND STRONG PERFORMANCE WE'VE GOT YOUR STUDENTS COVERED While the student loan industry has faced historic changes and instability among its providers, PNC has remained committed to providing financing for students. The PNC Financial Services Group is one of the nation s largest financial services companies with current assets of $345 billion. Student loans are a significant component of PNC s consumer lending portfolio. For more than 160 years,pnc has been committed to providing our clients with great service and powerful financial expertise to help them meet their financial goals. We are also proud of our longstanding history of supporting the communities we serve in education and the arts, and in many other ways. EMPLOYEES LOCATIONS ATMS INTERNET ADDRESS HEADQUARTERS Approximately 53,500 in the U.S. and abroad Branches: Approximately 2,700 in 19 states and DC area Approximately 8,600 machines Pittsburgh, PA PNC AT A GLANCE: Charitable Giving: More than $72 million was invested in communities in The PNC Foundation forms partnerships with nonprofit organizations to advance mutual objectives driven by two priorities: (1) early childhood education; and (2) community and economic development. PNC Grow Up Great : a $350 million, multi-year, bilingual initiative that began in 2004 to help prepare children from birth to age 5 for success in school and life. To date, the program has served more than 1.5 million children. Environmental Responsibility: PNC s commitment to innovation and environmentally friendly business practices during the past decade has enabled us to lower costs, increase efficiency and improve communities. PNC has more newly constructed, LEED certified green buildings than any company in the world. Source: U.S. Green Building Council, 2010 Full service banking designed for college life Virtual Wallet Student. Note: There is no monthly service charge on Virtual Wallet Student if student provides proof of active enrollment in an educational institution (monthly service charge waiver expires 6 years after it is assigned). Retail Banking > Consumer Banking > Business Banking > PNC Investments > Community Development Banking Asset Management Offices are located primarily in the retail footprint. Residential Mortgage Banking covers the retail banking footprint with additional offices across the U.S. U.S. Corporate & Institutional Banking offices are located nationwide specializing in: > Real Estate Finance > Asset-Based Lending > Treasury Management > Equipment Finance PNCONCAMPUS.COM Strategic International Offices > Canada > China Information as of 12/31/14

13 EDUCATION LOAN CENTER We re here to help with education financing and everything that follows. Contact us to learn more. Call , option 1, Monday through Friday 8 a.m. to 5 p.m. ET. Live chat at pnconcampus.com The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association. Member FDIC. REV 0315