STATEMENT OF MANDATE

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1 STATEMENT OF MANDATE TABLE OF CONTENTS

2 1. Message from Minister and Deputy Head 3 2. Mandate 5 3. Vision 5 4. Mission 6 5. Performance Measures 7 6. Financial Context and Budget 17 2

3 1. Message from the Minister and Deputy Head/CEO We all want a bright future for ourselves and our loved ones; a quality of life for future generations that meets or exceeds our own. Safety and security are critical to sustainable social and economic growth. They are the hallmarks of prosperity. The world events of remind us of the devastating human and economic impacts that result when that stability is lost. The Nova Scotia Emergency Management Office (EMO) envisions Nova Scotia as a thriving, vibrant province built on a solid and secure foundation. A place where we can all earn a good living, avail ourselves of critical social services, and enjoy a quality of life that is second to none. By safeguarding our future security, we increase opportunities to attract and keep families, investment, and the exceptional talent and innovation it takes to spur sustainable prosperity. To continue to build a more secure Nova Scotia we must successfully mitigate, effectively prepare, swiftly respond, and quickly recover from any threat to our security. EMO will continue to reinforce these four pillars in because nothing is more sacred than the safety of Nova Scotians. Collaboration among and between governments, corporations, and citizens produces prosperity. EMO will mitigate the impact of future emergencies on Nova Scotians by strengthening our relationships with First Nation communities as well as governmental and non-governmental organizations at all levels. Nova Scotia will also lead the country by working with our partners to help develop a provincial strategy for emergency management in First Nation communities across the Province. EMO will ensure that Nova Scotia is prepared to successfully manage any emergency by continuing to provide valuable safety information to the public. It will train and exercise emergency managers and the provincial emergency management network to improve operational readiness. Focus will be placed on further increasing the province s ability to quickly take informed action in emergencies. The provincial implementation of a common technological platform will facilitate the flow of vital information among emergency managers, greatly enhancing situational awareness. Investments in Nova Scotia s world class 911-system will ensure it keeps pace with new technologies and changing information. At the same time, EMO will work to implement a public alerting system. This important tool will improve the province s ability to share information about impending or ongoing emergencies with Nova Scotians. 3

4 Finally, we will strive to enhance Nova Scotia s recovery capabilities. In the aftermath of an emergency, the speed at which a community can recover directly impacts its longterm prosperity. Plans to streamline the disaster recovery process will help Nova Scotia s communities return to normal in a timely fashion should a disaster strike. The times in which we live, while sometimes daunting, also present opportunities for Nova Scotia to boldly harness its potential and position itself for prosperity. We have substantial advantages on which to build. By continuously strengthening our guard, we will ensure our province remains a place where all Nova Scotians can rise to their full potential. The Honourable Ramona Jennex Minister for Emergency Management Andrew S. Lathem Interim Deputy Head/CEO Emergency Management Office 4

5 2. Mandate To ensure the safety and security of all Nova Scotians and their property by providing for a prompt and coordinated response to emergencies (Emergency Management Act). 3. Vision To be recognized by our citizens for our integrity, innovation and responsiveness in administering high quality emergency management programs, while encouraging intergovernmental and international partnerships for greater governmental efficiency through effective mitigation, preparedness, response and recovery strategies. Mitigation Strengthen intergovernmental and non-governmental relationships Develop an effective strategy for emergency management in First Nations communities EMO will strengthen relationships with stakeholders, enhance protection of critical infrastructure, implement changes to the Emergency Management Act, and implement a common information platform for the provincial coordination of emergency management. EMO will work with its counterparts within Indian and Northern Affairs Canada (INAC) to develop a provincial/federal agreement to ensure an effective application of emergency management programs in First Nation communities. Preparedness Increase preparedness through education, training, and exercising EMO will measure public awareness and preparedness by surveying Nova Scotians on their level of emergency preparedness. It will improve upon current levels by enhancing the reliability and effectiveness of EMO s website. EMO will also ensure the safety and continuity of government by continually enhancing operational readiness through exercising and education. 5

6 Response Enhance operational awareness and response EMO will enhance its operational awareness and its ability to swiftly respond to emergencies by instituting a public alerting strategy for the Province. It will undertake a technological review of the 911 and conduct 911 testing for voice over internet protocol (VoIP) as it continues to strengthen the Province's world class 911 system. In addition, it will add to its crisis communication readiness and continue to support the important work of ground search and rescue teams throughout the Province. Recovery Enhance Nova Scotia s ability to recover from the impacts of an emergency EMO s operational capability to respond to disaster financial assistance claims in order to return our communities to a state of normalcy will be enhanced. 4. Mission By assuming a leadership role in emergency management, EMO will help ensure Nova Scotians live in a safe environment that contributes to their social and economic well-being. 6

7 5. Performance Measures EMO Performance Measure #1 Department Mandate: To ensure the safety and security of Nova Scotians and their property by providing for a prompt and coordinated response to an emergency (Emergency Management Act) OUTCOME (immediate or inter-mediate) MEASURE / RATIONALE DATA Base Year 2010 TARGET 2011 (target for end of next fiscal year) TRENDS STRATEGIC ACTIONS TO ACHIEVE TARGET Mitigation: Strengthen Intergovernmental and Non-governmental Relationships Outcome Measure Base Year: Annual Target: Trends Strategic Actions EMO establishes and maintains communications with key public, NGO and critical infrastructure partners A functional and consistent communications program is implemented 10% 50% Meetings between NGOs and government departments are prevalent in other provinces Strengthen relationships with stakeholders by implementing regular meetings and other communication tactics Embed a critical infrastructure culture within private and public sector organizations A provincial critical infrastructure program that integrates federal, provincial, municipal and private sector entities is entrenched 25% 80% % % Provinces and the federal government are moving toward more robust CI programs Implement a strategy to enhance protection of critical infrastructure 7

8 Implement changes to the Emergency Management Act pertaining to municipal evaluation EMO receives 100% of municipal evaluation documentation outlining each Municipalities Emergency Management Program 80% 100% No other province has a municipal selfassessment process. EMO is the first to bring this process to Canada. It is however used in jurisdictions in the UK Attend municipal meetings to explain the evaluation process and assist with the evaluation documents Provincial implementation of a common information sharing and management software platform Percentage of municipalities utilizing E-Team software 0% 5% - Ultimate Target 100% Provinces, territories and the federal government use electronic information management software for emergencies Implement a common information platform for the provincial coordination of emergency management 8

9 EMO Performance Measures # 2 Department Mandate: To ensure the safety and security of Nova Scotians and their property by providing for a prompt and coordinated response to an emergency (Emergency Management Act). OUTCOME (immediate or inter-mediate) MEASURE / RATIONALE DATA Base Year 2010 TARGET 2011 (target for end of next fiscal year) TRENDS STRATEGIC ACTIONS TO ACHIEVE TARGET Mitigation: Develop an Effective Strategy for Emergency Management in First Nations Communities in Nova Scotia Outcome Measure Base Year: Annual Target: Trends Strategic Actions Establishment of a memorandum of understanding for emergency management within First Nation communities in Nova Scotia A signed agreement between the Province of Nova Scotia and Indian and Northern Affairs Canada 25% 100% Currently no agreements exist within the Atlantic Provinces Alberta and Manitoba have established MOUs Develop and sign a provincial/federal agreement to ensure an effective application of emergency management programs in First Nation communities 9

10 EMO Performance Measures # 3 Department Mandate: To ensure the safety and security of Nova Scotians and their property by providing for a prompt and coordinated response to an emergency (Emergency Management Act). OUTCOME (immediate or inter-mediate) MEASURE / RATIONALE DATA Base Year 2010 TARGET 2011 (target for end of next fiscal year) TRENDS STRATEGIC ACTIONS TO ACHIEVE TARGET Preparedness: Increase Preparedness through Education, Training, and Exercising Outcome Measure Base Year: Annual Target: Trends Strategic Actions EMO has a reliable, modern and effective website Website has significantly fewer crashes, receives more visitors and is more useful to those visitors 0% 50% (develop site) Nov 09 to Jan10 two major crashes took the site offline for two days each time and each crash took a week to fully restore International research shows that emergency communications are increasingly reliant on online and social media tools Improve the reliability and effectiveness of EMO s website through identification of resources, agreements and redevelopment Nova Scotia reduces expenditures and critical resources are available and safe Increased public awareness of the dangers of storm surges 0% 80% No other provinces or states have campaigns focused on storm surge. However, campaigns in BC on avalanche awareness are similar Increase public awareness and preparedness through awareness programs, advertising and social media 10

11 Increased number of households with civic addresses 60% 80% Two major campaigns have been undertaken in NS over the last several years to improve civic addresses particularly in rural areas. No other provinces are known to have implemented similar provincial campaigns, however some municipalities such as HRM have implemented campaigns to improve civic addressing Uninterrupted delivery of government (Executive Council) functions Integrated use of emergency management operational policy and procedures, throughout the Province Establishment of a secure facility that will allow governance to continue during emergencies Percentage of municipalities and departments utilizing newly adopted incident command system 60% 100% % % % A secure facility is the base of a continuity of government philosophy, which all governments embrace 40% 80% % % % ICS is being adopted throughout Canada as the primary management system: BC- 100%, ON 80% Ensure the safety and continuity of government Provide training and support to municipalities and government Implementation of a comprehensive provincial exercise program (CEP) CEP utilized by all provincial departments and municipal EMO organizations 5% 40% % % Public Safety Canada and other provincial EMOs utilize a CEP approach to exercising Enhance operational readiness through increased delivery of exercising and education programs 11

12 Determine how prepared Nova Scotians are for emergencies Establish baseline data in key areas of emergency preparedness 0% 100% Emergency preparedness programs are deployed (e.g. federal/provincial/ territorial 72 hours program). Some surveys have been conducted in other provinces (e.g. Ontario) and nationally, however sample sizes in NS were small Develop and conduct a survey of Nova Scotians on their level of emergency preparedness Analyze results of survey for Provincial Threat Risk & Vulnerability Assessment EMO Performance Measures # 4 Department Mandate: To ensure the safety and security of Nova Scotians and their property by providing for a prompt and coordinated response to an emergency (Emergency Management Act). OUTCOME (immediate or intermediate) MEASURE / RATIONALE DATA Base Year 2010 TARGET 2011 (Target for end of next Fiscal Year) TRENDS STRATEGIC ACTIONS TO ACHIEVE TARGET Response: Enhance Operational Awareness and Response Outcome Measure Base Year: Annual Target: Trends Strategic Actions Nova Scotia has the ability to deliver emergency alerts over a secure network directly to broadcasters and last mile distributors for immediate distribution to the public % of NS broadcasters with access to a direct feed of emergency alert information from EMO 0% 50% Ultimate Target % 2007 CRCT removes barriers to Public Alerting. AB has only provincial system. Strathacona, AB/ Sarnia, ON have telephone-based community notification system. Environment Cda has the national WeatherRadio network Work with national and local broadcasters to solve outstanding issues 12

13 Accurate map data provided to 911 operators A reliable and cost effective 911 technology platform beyond April 1, 2012 Launch of a refresh of 911 Mapping Data Percentage decrease in the number of days after the data changes that it is made available to 911 operators Undertake a 911 technological renewal and initiative 100% = 30 days 93% reduction (from 30 to 2 days) PEI is the only other province doing 30-day provincial updates 0% 100% Only NS and PEI have a provincial 911 platform. NB is implementing such a platform in Spring 2010 Develop and implement revised process Sign a contract with a vendor providing a robust and long term solution at a cost the province can afford Technology is tested and proven capable of routing nomadic 911 calls delivered over the internet % of nomadic VoIP calls routed directly to 911 answer centres with civic address information 0% 100% No VoIP solution is presently available Conduct 911 testing for voice over internet protocols (VOIP) Strengthen Nova Scotia s ability to communicate with Nova Scotians during times of emergencies Improvement of crisis communications readiness 40% 100% NS and other provinces, and federal and municipal governments are at varying levels of crisis communications readiness. Participation in exercises take place throughout the year Training and exercising of CNS Team in emergency procedures and policies Resource a Public Information Centre for the public information team 13

14 Continued support of ground search and rescue teams within the province The adoption of training and professional Standards for Search and Rescue (SAR) in Nova Scotia 0% 100% NS, NFLD and AB have standards at various levels of development. No national standards exist. Nationally, NS standards are the most recent and detailed. SARNAC applying for funding for development of national standards Obtain endorsement from EMO, Agencies of Jurisdiction and the Nova Scotia Ground Search and Rescue Association (NSGSARA) 14

15 EMO Performance Measures # 5 Department Mandate: To ensure the safety and security of Nova Scotians and their property by providing for a prompt and coordinated response to an emergency (Emergency Management Act). OUTCOME (immediate or intermediate) MEASURE / RATIONALE DATA Base Year 2010 TARGET 2011 (target for end of next fiscal year) TRENDS STRATEGIC ACTIONS TO ACHIEVE TARGET Recovery: Enhance Nova Scotia s Ability to Recover from the Impacts of an Emergency Outcome Measure Base Year: Annual Target: Trends Actions Delivery of consistent, cost effective and efficient financial assistance response programs to events deemed to be natural disasters Improved turn-around targets 10% (plans are approved this year) 20% (completion of any open program within the first year and full completion within 3 years) EMO has seen increasing requests for disaster assistance, as has the rest of North America The province has established 8 DFAA programs since 1999 with a total estimated cost of all of the programs to be $85,545,656 Develop a strategy for municipalities and provincial departments Identify best practices to ensure a high level of service is maintained Ensure compliance with program requirements and completion in a timely manner 15

16 Improve information gathering following a significant weather event Improved turn-around targets 10% 60% (website enhancements and strategic plans to be developed during the target year) Weather events are increasingly severe and frequent Emergency managers in the US and Canada are increasingly using online applications to gather information about damages from the public and others Update the EMO website to allow applicants to report damage directly to EMO Develop a strategy for EMO and its stakeholders to communicate and provide information in a format to allow timely reporting 16

17 6. Financial Context and Budget Emergency Management Office Estimate Forecast Estimate Program & Service Area ($thousands) ($thousands) ($thousands) Gross Departmental Expenses: EMO 2, , , Ground Search and Rescue EMO E911 Reporting System 3, , , EMO SARC-NIFD EMO Disaster Assistance , EMO Strategic Services Total Gross Departmental Expenses 6, , , Additional Information: Fees and Other Charges Ordinary Recoveries -3, , TCA Purchase Requirements Provincial Funded Staff (FTEs) All estimates/forecasts rounded to the nearest thousand Rounding of FTE s follows the Nova Scotia Estimates Supplementary Detail 17

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