Fire Department Communications. Chapter Quiz. Directions: Write the correct letter on the blank before each question.

Transcription

1 Chapter 19 Quiz Name: Date: Directions: Write the correct letter on the blank before each question. Objective 1: Describe communication responsibilities of the firefighter. 1. In most jurisdictions, who plays the role of telecommunicator? (926) A. Firefighters B. EMS personnel C. Law enforcement personnel D. Professional communications specialists 2. Which of the following is NOT a typical role of the telecommunicator? ( ) A. Know how to alert emergency units B. Keep records of each request for assistance C. Know where emergency resources are located D. Answer questions from media about a fire fatality 3. Who is the consumer of emergency services? (928) A. The general public B. The telecommunicator C. Fire department personnel D. Fire department administration 4. If a nonemergency call comes in over the system, the telecommunicator should: (928) A. hang up immediately. B. send emergency service to the address. C. report the phone call to law enforcement. D. transfer or refer the customer to another number. Oklahoma State University 19-1

2 Objective 2: Summarize necessary skills for fire department communications. 5. Which of the following is NOT a necessary trait for fire department communication? (929) A. Maintain composure B. Handle multitasking C. Use fire department and EMS jargon D. Make decisions based on common sense 6. Which of the following is NOT a necessary communication skill for fire department communication? (929) A. Basic math skills B. Basic writing skills C. Ability to speak clearly D. Ability to follow written instructions 7. Telecommunicators in wildland agencies must be able to read maps laid out in: ( ) A. districts. B. boroughs. C. townships. D. municipalities. 8. Which of the following displays the location of fire department units on a map? (930) A. GPS system B. Cellular phones C. Computer-Aided Dispatch system D. Automatic Vehicle Locating system Objective 3: Describe basic communications equipment used in telecommunications centers. 9. Which of the following is NOT a common piece of communication equipment found in a telecommunication center? ( ) A. Two-way pagers B. Recording systems C. Two-way base radio D. Tone-generating equipment Oklahoma State University 19-2

3 Which of the following are the most widely used method for transmitting fire alarms? (931) A. Radios B. Telephones C. Fax machines D. Municipal alarm boxes Which types of telephones are directly connected between point A and point B? (932) A. Direct lines B. TDD/TTY phones C. Wireless phones D. Commercial phone systems Which types of telephones allow the hearing- or speech-impaired community to communicate over the telephone system? (932) A. Direct lines B. TDD/TTY phones C. Wireless phones D. Commercial phone systems Which alarm-receiving equipment converts an image, text, or diagram into digital signals? (933) A. Telephone B. Fax machine C. Municipal alarm box D. Computer-aided dispatch systems 14. Which of the following is NOT a guideline for using radios? (933) A. Use slang or jargon. B. Use good judgment. C. Plan exactly what you plan to say before keying the microphone. D. Realize that all radio transmissions can be monitored by the media and public. 15. Which communications equipment can shorten response times and enable dispatchers to handle a greater volume of calls? (934) A. Telephones B. Fax machines C. Recording information systems D. Computer-aided dispatch systems Oklahoma State University 19-3

4 Which communications equipment documents emergency telephone calls, radio traffic, and dispatching information? (934) A. Fax machines B. Voice recorders C. Alarm-receiving equipment D. Computer-aided dispatch systems Which type of voice recorder operates even when no transmissions are taking place? (935) A. Endlessly running B. Sporadically running C. Continuously running D. Intermittently running 18. Radio logs are usually kept in order. (935) A. statistical B. numerical C. alphabetical D. chronological 19. Which of the following is NOT included in a radio log? (935) A. The time of the incident B. Which units responded C. The location of the incident D. The name of the Incident Commander/company officer Objective 4: Describe basic business telephone courtesies. 20. Which of the following is a basic telephone courtesy? (936) A. Answer calls only after the third ring. B. Always hang up before the caller does. C. Deliver messages at the end of the shift. D. Identify the department or company and yourself. 21. Which of the following is NOT a basic telephone courtesy? (936) A. Post messages immediately. B. Record messages accurately. C. Do not leave callers on hold unless necessary. D. Leave the line open for extended periods of time. Oklahoma State University 19-4

5 Objective 5: Explain how a firefighter should proceed when receiving emergency calls from the public. 22. Which of the following should be gathered as quickly as possible when receiving an emergency call from the public? ( ) A. Name of person calling B. Callback telephone number C. The type of incident/situation D. Home address of person calling 23. At what point can units be dispatched? ( ) A. After terminating the call B. After gathering pertinent information C. After gathering extraneous information D. After recording all answers on the emergency alarm report Objective 6: Describe types of public alerting systems Which of the following is NOT a way in which the fire department emergency number may be reached? (937) A B. A 4-digit number C. A 7-digit number D. 0 for the operator Which feature of basic allows a telecommunicator to maintain access to a caller s phone line? (937) A. Ringback B. Called party hold C. Forced disconnect D. Automatic Number Identification Which feature of basic drops a call out of the system after the telecommunicator hangs up? (938) A. Ringback B. Called party hold C. Forced disconnect D. Automatic Number Identification Oklahoma State University 19-5

6 Which feature of basic allows the telecommunicator to call back a caller s phone after he or she has hung up? (938) A. Ringback B. Called party hold C. Forced disconnect D. Automatic Number Identification Which feature of basic displays the calling party s phone number on a screen? (938) A. Ringback B. Called party hold C. Forced disconnect D. Automatic Number Identification 29. Which of the following is a feature of enhanced 9-1-1? (938) A. It works with wireless telephones. B. It displays the location from which the call is being made. C. It sends directions to the incident to fire department personnel. D. It translates information into whatever language the caller speaks Some fire departments monitor radio frequencies for reports of emergencies. (938) A. CB B. VHF C. HAM D. civil When a citizen walks in to report an emergency, it is important to get: (938) A. a statement from the reporting party. B. a list of other witnesses of the incident. C. the victim s name, address and telephone number. D. the reporting party s name, address, and telephone number. Which public alerting systems were installed on street corners and connected to a wired telegraph circuit within all fire stations in the jurisdiction? (939) A. Basic alarm boxes B. Radio fire alarm boxes C. Telephone fire alarm boxes D. Wired telegraph circuit boxes Oklahoma State University 19-6

7 Which public alerting systems are a fire alarm box equipped with a telephone for direct voice contact with a telecommunicator? (939) A. Basic alarm boxes B. Radio fire alarm boxes C. Telephone fire alarm boxes D. Wired telegraph circuit boxes Which public alerting systems contain an independent radio transmitter with a battery power supply? (939) A. Basic alarm boxes B. Radio fire alarm boxes C. Telephone fire alarm boxes D. Wired telegraph circuit boxes Which public alerting systems are extremely reliable, but also extremely limited? (939) A. Basic alarm boxes B. Radio fire alarm boxes C. Telephone fire alarm boxes D. Wired telegraph circuit boxes Which public alerting systems are located along roads, highways, and in rural areas and have two-way communications capabilities? (939) A. Basic alarm boxes B. Radio fire alarm boxes C. Telephone fire alarm boxes D. Wired telegraph circuit boxes Which public alerting systems are notorious for malicious false alarms? (939) A. Basic alarm boxes B. Radio fire alarm boxes C. Telephone fire alarm boxes D. Wired telegraph circuit boxes The universal CB frequency for reporting emergencies is channel: (938) A. 8. B. 9. C. 10. D. 11. Oklahoma State University 19-7

8 Objective 7: Describe procedures that the public should use to report a fire or other emergency When reporting a fire or emergency by phone and no address is available, the caller should report: (940) A. the caller s cell phone number. B. nearby cross streets or landmarks. C. proximity to nearest fire department. D. proximity to nearest police department. When reporting a fire or emergency from a, the caller should stay at that location until firefighters arrive. (940) A. cellular phone B. local alarm box C. landline telephone D. fire alarm telegraph box Objective 8: Discuss ways of alerting fire department personnel to emergencies Which of the following is the LEAST common method for alerting staffed stations to emergencies? ( ) A. Pagers B. House bell C. Telegraph register D. Cellular telephones Which types of alerting systems require firefighters to be at home to receive notification? (942) A. Pagers B. Sirens C. Cellular telephones D. Home electronic monitors Oklahoma State University 19-8

9 43. Which types of alerting systems are most commonly employed in small communities? ( ) A. Pagers B. Telephones C. Cellular telephones D. Whistles or air horns Objective 9: Summarize guidelines for radio communications Which type of language should be used during radio transmissions? (943) A. Jargon B. 10-codes C. Plain text D. Signal codes Clear text is a standardized set of fire-specific words and phrases often used in: (943) A. the EMS community. B. structural fire fighting. C. the wildland fire community. D. the Incident Command System. 46. Which of the following radio procedures is MOST accurate? ( ) A. Speak as quickly as possible. B. Be concise and to the point. C. Shout only when necessary to be heard. D. Use strong vocal quality and overemphasize words as necessary. 47. Which of the following radio procedures is LEAST accurate? ( ) A. Use a midrange pitch when speaking. B. Keep gum and candy out of your mouth. C. Transmit accurate information as quickly as possible. D. Transmit nonessential information before critical information. Oklahoma State University 19-9

10 48. When using the radio, hold the microphone inches (mm) from your mouth. (945) A. ¼ to ½ (5 to 15) B. 1 to 2 (25 to 50) C. 2 to 5 (50 to 125) D. 5 to 8 (125 to 300) Objective 10: Describe information given in arrival and progress reports. 49. Which of the following is another name for an arrival report? (945) A. Progress report B. Situation report C. Command report D. Nature and extent report Which of the following is NOT part of the typical format of an arrival report? ( ) A. Attack mode B. Situation found C. Command status D. Action(s) taken/actions to be taken Under which section of the arrival report is the incident named? (946) A. Attack mode B. Situation found C. Command status D. Action(s) taken/actions to be taken 52. Which of the following is NOT indicated in a progress report? (946) A. Anticipated actions B. Transfer of Command C. Direction of fire spread D. Building and occupancy description Oklahoma State University 19-10

11 Objective 11: Explain the purpose of tactical channels. 53. Tactical channels are most often used for incidents. (947) A. larger B. routine C. smaller D. multi-jurisdictional 54. Which of the following would be MOST likely to require a tactical channel? (947) A. Vehicle fire B. Structure fire C. Residential survey D. Fire alarm investigation 55. Who assigns a tactical frequency? (947) A. The IC B. The company officer C. The telecommunicator D. The first-arriving officer Objective 12: Discuss calls for additional resources and emergency radio traffic Who can normally strike multiple alarms or order additional resources? (947) A. The Safety Officer B. The company officer C. The telecommunicator D. The Incident Commander When multiple alarms are struck for a single fire, a(n) can be used to reduce the load on the communications center. (947) A. Incident Commander B. Incident Command Post C. additional telecommunicator D. mobile communications vehicle Oklahoma State University 19-11

12 58. When transmitting emergency traffic, what is the first step to be taken? (948) A. The firefighter should interrupt routine radio traffic. B. The telecommunicator should give an attention tone. C. The firefighter should wait for a break in normal radio traffic. D. The telecommunicator should shut down all routine radio traffic. Objective 13: Discuss evacuation signals and personnel accountability reports Which of the following should be used when the IC decides that firefighters should immediately withdraw from a burning building? (948) A. Mayday B. All-clear signal C. Evacuation signal D. Personnel accountability report Which of the following is a systematic way of confirming the status of any unit operating at an incident? ( ) A. Mayday B. All-clear signal C. Evacuation signal D. Personnel accountability report Which of the following statements about audible warning devices is MOST accurate? (948) A. They are easily heard by everyone in the building. B. They are similar to an emergency traffic broadcast. C. They will work at both large and small incidents. D. They may be confused with signals of units arriving at the scene. Which of the following is NOT a way in which to verify member status during a personnel accountability report? (948) A. By touch B. By sight C. By radio contact D. By voice contact Oklahoma State University 19-12

13 63. A personnel accountability report is usually requested in all of the following situations EXCEPT when: (949) A. the incident is under control. B. there is a change in strategy. C. other units arrive on scene. D. there is a sudden catastrophic event.. Oklahoma State University 19-13