Instantis Six Sigma Maturity Model TM
|
|
- Sibyl Stokes
- 7 years ago
- Views:
Transcription
1 Instantis Six Sigma Maturity Model TM By Prasad Raje, CEO Instantis, Inc. September 2006 Instantis, Inc. All Rights Reserved.
2 Introduction As organizations adopt and deploy Six Sigma, they evolve through several stages of maturity. Until now, however, there has been no formal description of this evolution. The Instantis Six Sigma Maturity Model, introduced here, outlines five levels of Six Sigma development. The intent of the model is to help Six Sigma practitioners, deployment leaders and executives: 1. Benchmark where their companies stand in relation to broader patterns experienced by other organizations. 2. Assess the areas of strength and performance gaps in their deployments. 3. Pinpoint specific steps they might take to close gaps and graduate to the next stage of their Six Sigma journey. 4. Communicate progress to their Six Sigma teams and to the broader community within their companies in order to garner additional support for their continuous improvement efforts. This model has been built out of the experience of working with dozens of leading Six Sigma companies, as well as input from the Instantis Six Sigma executive advisory board consisting of prominent consulting firms, authors and luminaries in the field. The Instantis Six Sigma Maturity Model outlines each of the five levels along various axes and describes the evolution of the organization along these axes as it progresses through the levels. Time frames that organizations typically spend at each level as well. Simple exit criteria define the transition from one level to the next. The model is designed as a general guideline, not a prescriptive roadmap for Six Sigma implementation. The five levels are: 1. Launch - This is the starting point wherein an initial few visionaries in the organization launch Six Sigma, training is initiated and projects are begun. 2. Early Success - The initial projects are yielding results and early successes are being achieved. 3. Scale and Replication - The early success has led to other parts of the organization buying in to Six Sigma and a broader launch of projects is under way. 4. Institutionalization - Throughout many parts of the company, projects are yielding broadbased financial impact. 5. Culture Transformation - Six Sigma is part of the organizational DNA, financial impact is sustained and the Six Sigma culture is pervasive even beyond the Six Sigma practitioners and beyond the company boundaries. Page 2
3 Overview of the Instantis Six Sigma Maturity Model Culture Transformation Culture Change Beyond DMAIC Strategy Maturing Software Reporting Financial Impact Project Selection People Training Leadership Support Launch Anecdotal Ad hoc Burning Platform Driven Few Champion, Exec 1-2 Visionaries Scale Replication Early Success Maps, Goals Excel, Stats Project Tracking Aggregate, Average Aggregate, Average Cost Reduction Consistency, EP Low Hanging Copy Success More Believers Career Development External, BB/GB External, Custom Validated Cross-Org Institutionalization DNA of Org. DFS, Lean IT, New Pdt Dev Project Roll-up Full Closed-Loop Portfolio Mgmt Strategy + Portfolio Cross-org Comps Validation; TLG Idea Pipeline Repatriated Internal, elearning Expected Multi-Year History General Ledger Formalized Eval Majority Internal, Specialty Ingrained Level 1 Level 2 Level 3 Level 4 Level Months 6-18 Months Months Months 36+Months
4 Level 1: Launch Typically, Six Sigma is launched within an organization as a result of a burning platform in the business, the arrival of a new CEO with a prior Six Sigma background, a competitive benchmarking exercise or a bottom-up effort in a business unit. Thus, the launch can be topdown or bottom-up, but launches are generally quicker and more successful when they are topdown. The launch usually occurs with the help of an external consulting and training firm. Consultants typically preside over initial executive and Champion sessions designed to establish the potential impacts of Six Sigma on business operations, revenues, costs and the company culture. There is buy-in to start the initial training sessions to certify a core group of Black Belts and Master Black Belts who will lead the initial projects. Organizations generally appoint a vice president or director of Six Sigma who reports to an executive sponsor and whose charter is to ensure a successful deployment of Six Sigma. In bottom-up launches, there may not be as much senior executive involvement; support may only exist at a divisional level. Table 1: The Axes of Launch Axes Leadership Support Training People Project Selection Financial Impact Characteristics Initial visionaries needed to provide impetus for adoption; topdown or bottom-up Executive buy-in via external trainers; Champion training; initial Black Belts identified and trained A few driven believers, rest of the organization mostly skeptical Usually a burning platform provides focus, but need to avoid boiling the ocean ; need to manage excessive expectations None yet, no projects completed Reporting None yet, no projects completed Key Challenges: To ensure that the initial team executing the Six Sigma effort has the necessary support in the organization, and to ensure proper project selection in order to drive successes at the next level. Duration and Next Level: This level typically lasts between three and nine months. An organization moves to the next level when initial training is completed and the first set of projects is under way, although not yet completed. Page 4
5 Level 2: Early Success At this level, the initial projects are well under way - many have been completed. Improvements have already demonstrated significant financial and other impacts. The support that was given to the initial team is being validated by the early results. This is a critical show me stage, where it is important for the early successes to be made visible so the rest of the organization can see the real impact from Six Sigma. This is where the ambiguity and uncertainty about the potential business impact of Six Sigma are replaced by proven, relevant examples of business problems faced by the company and addressed by the successful application of Six Sigma. Table 2: The Axes of Early Success Axes Leadership Support Training People Project Selection Financial Impact Reporting Software Characteristics The initial projects completed validate the vision of the leadership A few waves are completed, usually still external Initial results are helpful; but rest of the organization is still waiting to see if this will affect them Low-hanging fruit (easy to identify projects that will yield high impact) are plentiful Initial results are having some impact; usually focused on cost reduction No consistency yet, no roll-ups because number of projects is still small Focus is on statistical tools for the Belts Key Challenges: To ensure that projects are completed in a reasonable time and that they have meaningful financial impact on the business. Duration and Next Level: Typical companies stay at this level for between six and 18 months. A company moves to the next level of Six Sigma maturity when the initial successes have led to the other organizations in the company beginning to adopt Six Sigma.
6 Level 3: Scale/Replication At this level, the company has experienced solid success from the initial deployment and other parts of the company are buying into Six Sigma. This is the stage at which the Six Sigma effort scales across the company and gathers momentum. Many waves of training are in progress across many parts of the company. Projects are being pursued at multiple organizational levels. Table 3: The Axes of Scale/Replication Axes Leadership Support Training People Project Selection Financial Impact Reporting Software Strategy Maturity Characteristics Decision to drive Six Sigma throughout the company, leadership across the company buys in Many waves across the company; often external trainers; content is customized to the company Six Sigma now seen as a career development path; change agents throughout the organization see a platform that works Usually replication of the patterns of success already done (similar projects for similar problems in plants/distribution centers, etc.) Consistent measures of impact are in place Enough projects completed so that average impact per project, per Belt, etc. can be predicted; aggregate impact across the organization is significant Software goes beyond statistical tools to project tracking; consistent application of methodology and financial impact reporting is ensured Creation of strategy maps to ensure that the mass of projects under way are aligned with corporate and organizational priorities Key Challenges: To ensure that the methodology is consistently applied in other parts of the company, and to ensure that financial impact and results are replicated. It is important to have a strong company deployment leader who ensures consistency of methodology and results. Duration and Next Level: The Scale/Replication level typically lasts for between one and three years. A company goes to the next level when significant financial results have come in throughout the various organizations in the company and significant financial impact is being reported company-wide. Page 6
7 Level 4: Institutionalization At this level, it is not just replication of the success of another organization, but replication of the success within each organization in the company. There is enough financial impact from projects in each organization that meaningful comparisons can be made between organizations on average project impact, average cycle time, total impact, etc. The Six Sigma processes have become institutionalized throughout the company. Table 4: The Axes of Institutionalization Axes Leadership Support Training People Project Selection Financial Impact Reporting Software Strategy Maturity Beyond DMAIC Characteristics Top leadership across the business units, geographies and divisions are all expected to be Six Sigma supporters Very large scale; usually internalized, use of in-house Master Black Belts as trainers; e-learning is used for scale Initial Black Belt waves have been repatriated, with enhanced career prospects and positions in the organization Formal idea-generation/evaluation process in place to ensure continued flow of meaningful projects; no more low-hanging fruit Strict controls in place to ensure validation of results; measures evolve to include revenue impact Comparison of results for each organizational unit is done; aggregate corporate-wide results are reported Project tracking typically evolves to include knowledge management and portfolio management Strategy maps at corporate and organizational level; going beyond alignment, to actually launch projects to impact the strategic goals DMAIC is mastered; but DFSS, Lean, Kaizen, etc. also are integral parts of the organization Key Challenges: To set up consistent processes for Six Sigma execution. For example, consistency should be achieved in areas such as project selection and scoring, approvals,
8 financial impact measurement and validation, project execution roadmaps, reports, Belt training, etc. This should be pursued while allowing for controlled variation in different parts of the company, ranging, for example, from manufacturing to transaction-heavy organizations. Duration and Next Level: The institutionalization level can last from between two and four years, or more. A company progress to the next level after multiple years of company-wide adoption of Six Sigma leading to Six Sigma being embedded throughout all parts of the company. Page 8
9 Level 5: Culture Transformation At this level, the company has had sustained success with Six Sigma for a long period. Six Sigma is embedded in the company DNA. Six Sigma is the way we do business is truly practiced. The methodologies of Six Sigma are applied not just to Six Sigma projects and by people trained in Six Sigma, but throughout all execution processes. Six Sigma also has been applied to the extended enterprise customers, vendors, distribution chain and supply chain for mutual benefit. The culture is data-driven, process- and metrics-oriented and focused on financial impact. Table 5: The Axes of Culture Transformation Axes Leadership Support Training People Project Selection Financial Impact Reporting Software Strategy Maturity Beyond DMAIC Culture change Characteristics Top leadership across the business units and geographies are all expected to be supporters Very large scale; usually internalized, use of in-house MBBs as trainers; e-learning is used for scale Initial Black Belt waves have been repatriated, have risen in career stature and position in the organization Formal idea-generation/evaluation process in place to ensure continued flow of meaningful projects; no more low-hanging fruit Strict controls in place to ensure validation of results; measures evolve to include revenue impact A results comparison is routinely done for each organizational unit; aggregate corporate-wide results are reported Integrated portfolio and strategy mgmt across the enterprise; replacement of legacy with vendor apps Full closed-loop of strategy, to projects, to roll-up of project results, to strategic goals Six Sigma is being applied in spirit to all project portfolios new products, IT projects The entire organization operates at a higher performance level; Six Sigma is embedded in the culture; extends to customers, vendors, supply chain, distribution chain.
10 Key Challenges: To continue to keep Six Sigma fresh and to innovate in the new areas where it can be applied as the company inevitably goes through natural business cycles of growth, threat, acquisitions, etc. Duration: There is no end-point or duration at this level. Page 10
11 Technology Requirements The proper use of software technology is essential to ensure success at each level of maturity. The following are some basic software requirements. 1. The software should provide capabilities to drive alignment between strategy and execution so that there is a clear line of sight between project selection and results and stated strategic imperatives and priorities. 2. The software should support robust executive-level reporting to properly roll up the aggregate financial impact of Six Sigma on the company. For the belts, reporting should be designed to facilitate the daily monitoring and execution of projects. 3. The software should support rich built-in reporting and dashboarding, as well as flexible access to the raw data to enable user-defined reporting. 4. Software should ensure consistent application of the methodology and support knowledge sharing and collaboration. 5. The software functionality should scale as the project scope grows and matures from Level 1 to Level The software performance should scale from a few belts to thousands of users and from a few projects to tens of thousands. 7. The software should be easy to use for daily routine tasks, but also be robust and sophisticated enough to support the more complex needs of large (Level 5) organizations. 8. The interface should be constructed so that sophisticated features stay hidden if they are not needed, but can be enabled as the initiative matures. 9. The software architecture should be flexible to enable changes over time and enable easy migration of old projects and data to new versions.
12 Instantis EnterpriseTrack Instantis EnterpriseTrack meets these basic requirements and goes well beyond them in order to address the needs of the largest and most sophisticated Six Sigma deployments. EnterpriseTrack is designed to scale with the needs of organizations as they graduate from Level 1 to Level 5. The table below lists some of the key features of EnterpriseTrack and their relevance at each of the Levels of Six Sigma Maturity. Level 1 Level 2 Level 3 Level 4 Level 5 Feature Launch Early Success Scale Institutionalization Culture Change Idea evaluation Idea portal Approval workflows Chartering process Charter scoring Confidentiality Integrated to Statistical tools Integrated with ereference, training Project Roadmaps Tollgates Flexible roadmaps by organization Project Team definition Flexible team by organization Project Metrics Standard financial model Flexible financial model Financial approval workflows Flexible financial workflows Project level automated storyboards Executive Dashboards What-if scenario dashboards Built-in reports Flexible data extraction Searchable Knowledge base Document repository Best Practices sharing Project replication Hierarchical Strategy Maps Strategy Alignment to projects Project financial rollup to strategies Project metrics rollup to strategies Support for portfolios beyond Six Sigma Page 12
13 Next Steps Recommended next steps are as follows: 1. Assess your own company s level in the Maturity Model. You may do this internally by benchmarking with other companies or with the help of a consulting firm. 2. Perform a gap analysis and identify what critical dimensions need to progress at your level of maturity. 3. Communicate the findings to others in your company and get buy-in to fix the gaps. 4. Lay out a roadmap of how your company should get to the next level and work towards getting there. 5. Assess your needs for software to help you on the journey. 6. Contact Instantis for further details on the Maturity Model and how we might help with your Six Sigma journey. About the Author: Prasad Raje is the founder and CEO of Instantis, a provider of ondemand software for managing top-down initiatives to improve financial performance and achieve operational excellence. Dr. Raje has 19 years of experience in the technology industry, and he has led Instantis in the deployment of Six Sigma software at dozens of leading Global 1000 companies such as Credit Suisse, McKesson and Xerox. He has a doctorate in electrical engineering from Stanford University and is the inventor on eight U.S. patents.
HR Function Optimization
HR Function Optimization People & Change Advisory Services kpmg.com/in Unlocking the value of human capital Human Resources function is now recognized as a strategic enabler, aimed at delivering sustainable
More informationPMO Starter Kit. White Paper
PMO Starter Kit White Paper January 2011 TABLE OF CONTENTS 1. ABOUT THE PMO STARTER KIT...3 2. INTRODUCTION TO THE PMO STARTER KIT WHITE PAPER...3 3. PMO DEVELOPMENT ROADMAP...4 4. PLAN PHASE...5 4.1 CREATE
More informationQlik UKI Consulting Services Catalogue
Qlik UKI Consulting Services Catalogue The key to a successful Qlik project lies in the right people, the right skills, and the right activities in the right order www.qlik.co.uk Table of Contents Introduction
More informationThe Power of Two: Combining Lean Six Sigma and BPM
: Combining Lean Six Sigma and BPM Lance Gibbs and Tom Shea Lean Six Sigma (LSS) and Business Process Management (BPM) have much to contribute to each other. Unfortunately, most companies have not integrated
More informationDriving PPM Adoption Through Effective Change Management
Driving PPM Adoption Through Effective Change Management Presenters: David Boghossian, Founder, PowerSteering Software Jay Hoskins, PowerSteering Business PPM Consultant Welcome! Thank you for joining
More informationINNOVATIVE PROBLEM SOLVING USING TRIZ METHODS Shree Phadnis
INNOVATIVE PROBLEM SOLVING USING TRIZ METHODS Shree Phadnis One of the most important needs of an individual is the need to foresee and control future, this has been reflected in various myths and religions
More informationApplying Six Sigma at 3M
Applying at 3M David Osten Copyright 3M 2002-2003 P r e s s u r e S e n s i t i v e T a p e C o u n c i l 3M Company Vision & Values To be the most innovative enterprise and the preferred supplier. Values
More informationAn Oracle White Paper May 2013. The Role of Project and Portfolio Management Systems in Driving Business and IT Strategy Execution
An Oracle White Paper May 2013 The Role of Project and Portfolio Management Systems in Driving Business and IT Strategy Execution Introduction The need to link strategy and project execution is not new.
More informationData Analytics in Health Care
Data Analytics in Health Care ONUP 2016 April 4, 2016 Presented by: Dennis Giokas, CTO, Innovation Ecosystem Group A lot of data, but limited information 2 Data collection might be the single greatest
More informationCHOOSING THE RIGHT CONTINUOUS IMPROVEMENT METHODOLOGY- LEAN OR SIX SIGMA
CHOOSING THE RIGHT CONTINUOUS IMPROVEMENT METHODOLOGY- LEAN OR SIX SIGMA Continuous Improvement Strategy 3609 Wadsworth Blvd. Suite 380 Lakewood, CO 80235 p. 1-800-961-9479 info@leansixsigmaexperts.com
More informationLean Six Sigma Leads Xerox
LEAN Lean Six Sigma Leads Xerox SNCE 2003, XEROX HAS FOCUSED ON NTEGRATNG LEAN SX SGMA CORPORATEWDE. By Arthur Fornari, Xerox Lean Six Sigma, and George Maszle, Xerox Lean Six Sigma and Business Support
More informationProject Selection Guidelines
Selecting Projects Project Selection Guidelines Nominations can come from various sources, including associates and customers. To avoid sub-optimization, management has to evaluate and select the projects.
More informationTransform HR into a Best-Run Business Best People and Talent: Gain a Trusted Partner in the Business Transformation Services Group
SAP Services Transform HR into a Best-Run Business Best People and Talent: Gain a Trusted Partner in the Business Transformation Services Group A Journey Toward Optimum Results The Three Layers of HR Transformation
More informationWilhelmenia Ravenell IT Manager Eli Lilly and Company
Wilhelmenia Ravenell IT Manager Eli Lilly and Company Agenda Introductions The Service Management Framework Keys of a successful Service management transformation Why transform? ROI and the customer experience
More informationWhitepaper. IT Strategies for HR Transformation YOUR SUCCESS IS OUR FOCUS. Published on: Feb 2006 Author: Madhavi M
YOUR SUCCESS IS OUR FOCUS Whitepaper IT Strategies for HR Transformation Published on: Feb 2006 Author: Madhavi M 2009 Hexaware Technologies. All rights reserved. Table of Contents 1. Executive Summary
More informationEnterprise PMO is a key enabler and foundation for effective enterprise portfolio management.
Enterprise Program Management Office (EPMO): "Best Practices and PMOs" Stephen C. Hawald - CISM, PMP Our EPMO Ship Has Been Selected For Our Journey! Our PMO is shipworthy and ready to sail across complex
More informationImage Area. View Point. Transforming your Metrics Program with the right set of Silver Bullets. www.infosys.com
Image Area View Point Transforming your Metrics Program with the right set of Silver Bullets www.infosys.com Introduction Today s organizations are competing in a fast-paced marketplace driven by new technologies,
More informationAn Oracle White Paper March 2013. Project Management Office Starter Kit
An Oracle White Paper March 2013 Project Management Office Starter Kit Executive Overview... 1 Introduction... 1 Plan Phase... 2 Create Statement of Purpose and Goals... 2 Define Scope and Target Maturity...
More informationImplementing a Project Portfolio Management (PPM) Solution. Sean Hansen, PMP
Implementing a Project Portfolio Management (PPM) Solution Sean Hansen, PMP Agenda Introductions First Fresh from Microsoft Ignite Why Implement a PPM Tool (recap) Are You Ready for a PPM Implementation?
More informationIMPROVING SIX SIGMA PROGRAM ROI WITH DEPLOYMENT MANAGEMENT THOUGHT LEADERSHIP WHITE PAPER
IMPROVING SIX SIGMA PROGRAM ROI WITH DEPLOYMENT MANAGEMENT THOUGHT LEADERSHIP WHITE PAPER Introduction Regardless of the size of the organization, when a Six Sigma program reaches a certain maturity it
More informationEnterprise Analytics Strategic Planning
Enterprise Analytics Strategic Planning June 5, 2013 1 "The first question a data driven organization needs to ask itself is not "what do we think?" but rather "what do we know? Big Data: The Management
More informationO p t i m i z i n g t h e N e t w o r k t o M e e t T o m o r r o w ' s I C T D e m a n d s
EXECUTIVE BRIEF O p t i m i z i n g t h e N e t w o r k t o M e e t T o m o r r o w ' s I C T D e m a n d s Adapted from IDC research by Eric Owen Click here to enter text. September 2014 INTRODUCTION
More informationA Week in the Life of IT PPM Stakeholders. A Practical Guide to Understanding and Realizing On-Demand PPM Solution Business Value
A Week in the Life of IT PPM Stakeholders A Practical Guide to Understanding and Realizing On-Demand PPM Solution Business Value October 2010 Table of Contents 1. INTRODUCTION...3 1. A WEEK IN THE LIFE
More informationBetter Data is Everyone s Job! Using Data Governance to Accelerate the Data Driven Organization
Better Data is Everyone s Job! Using Data Governance to Accelerate the Data Driven Organization Intros - Name - Interest / Challenge - Role Data Governance is a Business Function Data governance should
More informationIntroduction to Business Process Management
Introduction to Business Process Management Improving business processes is on top of the agenda for chief and senior executives. This requires a solid understanding of current and future business processes
More informationGlobal Delivery Excellence Best Practices for Improving Software Process and Tools Adoption. Sunil Shah Technical Lead IBM Rational
Global Delivery Excellence Best Practices for Improving Software Process and Tools Adoption Sunil Shah Technical Lead IBM Rational Agenda Organization s Challenges from a Delivery Perspective Introduction
More informationGuide to Instantis EnterpriseTrack for Multi- Initiative EPPM:
An Oracle White Paper March 2013 Guide to Instantis EnterpriseTrack for Multi- Initiative EPPM: Coordinate Project Portfolio Management Across the Enterprise Introduction Enterprise project portfolio management
More informationUnlocking value from your ERP service organization*
Consulting Application Managed Services Technology Unlocking value from your ERP service organization* Application Support Effectiveness Assessment can help you identify and dismantle the roadblocks that
More informationBEST PRACTICES IN CHANGE MANAGEMENT
BEST PRACTICES IN CHANGE MANAGEMENT 2016 EDITION Executive Summary Best Practices in Change Management 2016 edition slide 1 THE LARGEST BODY OF KNOWLEDGE ON CHANGE MANAGEMENT Continuing to lead the discipline
More informationBank of America. Effectively Managing Performance Measurement Systems
Bank of America Effectively Managing Performance Measurement Systems Bank of America is the nation s second largest bank, with $37.9 billion (USD) in revenue and 180,000 employees. Consumers or retail
More informationKPMG Lean Six Sigma The right place and the right time is here and now
KPMG Lean Six Sigma The right place and the right time is here and now Introduction In today s competitive business environment, there is much more emphasis on lean management, high quality, zero waste
More informationWHITE PAPER: STRATEGIC IMPACT PILLARS FOR EFFICIENT MIGRATION TO CLOUD COMPUTING IN GOVERNMENT
WHITE PAPER: STRATEGIC IMPACT PILLARS FOR EFFICIENT MIGRATION TO CLOUD COMPUTING IN GOVERNMENT IntelliDyne, LLC MARCH 2012 STRATEGIC IMPACT PILLARS FOR EFFICIENT MIGRATION TO CLOUD COMPUTING IN GOVERNMENT
More informationWHITE PAPER SPLUNK SOFTWARE AS A SIEM
SPLUNK SOFTWARE AS A SIEM Improve your security posture by using Splunk as your SIEM HIGHLIGHTS Splunk software can be used to operate security operations centers (SOC) of any size (large, med, small)
More informationThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,
More informationGlobal Account Management for Sales Organization in Multinational Companies *
Global Account Management for Sales Organization in Multinational Companies * Tino Canegrati ** Abstract A Global Company is not just a Multinational Company, but on top it has developed an organizational
More informationStrategic Deployment:
Strategic Deployment: A Step- by- Step Process for Planning, Implementing and Managing Change l P.O. Box 270771, Houston, Texas 77277 Phone: 713-882- 5225 Introduction Change. It's the hardest variable
More informationPresented By: Leah R. Smith, PMP. Ju ly, 2 011
Presented By: Leah R. Smith, PMP Ju ly, 2 011 Business Intelligence is commonly defined as "the process of analyzing large amounts of corporate data, usually stored in large scale databases (such as a
More informationBuilding a strategic talent management program
Case Study About Alamo Colleges Consisting of five member institutions established between 1898 and 1995, Alamo Colleges serves Bexar County, TX the 17th most populous county in the U.S. It offers associate
More informationVisual Enterprise Architecture
Business Process Management & Enterprise Architecture Services and Solutions October 2012 VEA: Click About to edit Us Master title style Global Presence Service and Solution Delivery in 22 Countries and
More informationBest Practices of Project Management and Tracking Tools
Best Practices of Project Management and Tracking Tools A solid Lean Six Sigma deployment requires a mechanism for recording, storing, viewing, and reporting on the on going project work. This level of
More informationThese functionalities have been reinforced by methodologies implemented by several of our customers in their own portfolio optimization processes.
ABSTRACT The goal of strategic portfolio planning is to create and maintain an ideal portfolio of projects that balances risk with return. In his book Portfolio Management for New Products, Stage-Gate
More informationSSA & Company s Open Enrollment Training Program
SSA & Company s Open Enrollment Training Program Continuing our tradition of innovation and leadership by offering the most advanced, flexible, and effective Lean Six Sigma and process improvement training
More informationToday s webcast will begin shortly.
WorkForce Software Webcast Today s webcast will begin shortly. Join in on the conversation after the webinar! Follow us on Twitter: @WorkForceSW Visit our blog at http://workforcesoftware.com/blog Getting
More informationA Blueprint for Business Software Implementation Success
A Blueprint for Business Software Implementation Success An I.B.I.S., Inc. Whitepaper by Kevin Johnson VP, Professional Services Clinton Weldon VP, Professional Services I.B.I.S., Inc. 2015 All Rights
More informationASHP Professional Development Section Advisory Group. Professional Development Opportunities for Informatics Pharmacists
ASHP Professional Development Section Advisory Group Professional Development Opportunities for Informatics Pharmacists Introduction Many opportunities exist to help informatics pharmacists gain the knowledge
More informationApplication Overhaul. Key Initiative Overview
Scott D. Nelson Research Managing Vice President This overview provides a high-level description of the Application Overhaul Key Initiative. IT leaders can use this guide to understand how to develop an
More informationThe Sum of the Parts: Greene, Tweed & Co. See the Full Picture with Qeystone and Minitab
CASE STUDIES The Sum of the Parts: Greene, Tweed & Co. See the Full Picture with Qeystone and Minitab When you supply parts and materials for air travel, fuel production, power generation and other critical
More informationBig Data Analytics for Every Organization
Big Data Analytics for Every Organization Cloud-based services give you the analytic power to reach greater heights 2014 Fair Isaac Corporation. All rights reserved. 1 In every industry, a handful of competitors
More informationI n t e r S y S t e m S W h I t e P a P e r F O R H E A L T H C A R E IT E X E C U T I V E S. In accountable care
I n t e r S y S t e m S W h I t e P a P e r F O R H E A L T H C A R E IT E X E C U T I V E S The Role of healthcare InfoRmaTIcs In accountable care I n t e r S y S t e m S W h I t e P a P e r F OR H E
More informationHealth Data Analytics. Data to Value For Small and Medium Healthcare organizations
Health Data Analytics Data to Value For Small and Medium Healthcare organizations HEALTH DATA ANALYTICS WHITE PAPER JULY 2013 GREENCASTLE CONSULTING Abstract This paper is targeted toward small and medium
More informationTechnical Management Strategic Capabilities Statement. Business Solutions for the Future
Technical Management Strategic Capabilities Statement Business Solutions for the Future When your business survival is at stake, you can t afford chances. So Don t. Think partnership think MTT Associates.
More informationITSM. Maturity Assessment
ITSM 2012 Maturity Assessment Table of Contents Introduction... 2 What is ITSM?... 2 What is ITIL... 2 Is ITS doing ITSM today?... 3 Where is ITS in relation to ITIL best practices?... 3 Readiness and
More informationThe Strategic Management Maturity Model TM
The Strategic Management Maturity Model TM Many Institute clients ask a similar question as they work to improve their strategic management at their organizations: where do we stand compared with other
More informationProsci Change Management Maturity Model Audit
Prosci Change Management Maturity Model Audit Prosci Learning Guide Change Management Maturity Model Audit In Brief: This preparation guide presents the Prosci Change Management Maturity Model and describes
More informationSOA Governance and the Service Lifecycle
IBM SOA SOA Governance and the Service Lifecycle Naveen Sachdeva sachdeva@us.ibm.com IBM Software Group 2007 IBM Corporation IBM SOA Agenda What is SOA Governance? Why SOA Governance? Importance of SOA
More informationITIL V3 - The Future Is Here
ITIL V3 - The Future Is Here Copyright Notice Copyright Axios Systems 2007. The information, which is contained in this document, is the property of Axios Systems. The contents of the document must not
More informationCapturing the Business Value of Extended Enterprise Management
Capturing the Business Value of Extended Enterprise Management By Eric Schlumpf, Principal, Archstone Consulting January, 2004 Summary Having experienced the myriad frustrations caused by the implementation
More informationUsing Organizational Change Management Principles to Create a Scalable OCM Methodology
Using Organizational Change Management Principles to Create a Scalable OCM Methodology Cynthia Onstott John Spurrell May 16, 2016 2 Today s Learning Objectives How to develop a new Organizational Change
More informationAssessing Your Information Technology Organization
Assessing Your Information Technology Organization Are you running it like a business? By: James Murray, Partner Trey Robinson, Director Copyright 2009 by ScottMadden, Inc. All rights reserved. Assessing
More informationGartner's Business Intelligence and Performance Management Framework
Research Publication Date: 9 October 2006 ID Number: G00142827 Gartner's Business Intelligence and Performance Management Framework Bill Hostmann, Nigel Rayner, Ted Friedman The use of business intelligence
More informationPatient Relationship Management
Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information
More informationThe MSS Approach to BPM
The MSS Approach to BPM Ryan McMahon, PMP MSS Management Consulting Agenda BPM defined MSS BPM Offerings and Approach Key BPM Benefits Q&A - Improve the Big Picture - Identify Problem Areas and Bottlenecks
More informationSix Sigma Leadership Guide for Program Success: S-SLEF Framework
Six Sigma Leadership Guide for Program Success: S-SLEF Framework Governance Sandy L. Furterer, PhD, MBA ASQ Certified Six Sigma Black Belt, ASQ Certified Quality Engineer, ASQ Fellow, Harrington Institute
More informationCertified Information Professional 2016 Update Outline
Certified Information Professional 2016 Update Outline Introduction The 2016 revision to the Certified Information Professional certification helps IT and information professionals demonstrate their ability
More informationThe Balanced Scorecard (BSC)
The Balanced Scorecard (BSC) Framework, Implementation Methodology and Recommended Application - Executive Brief (April 2012) - Introduction Balanced Scorecard is an integrated, organization-wide management
More informationBusiness Continuity in Healthcare
Business Continuity in Healthcare Cynthia Simeone, CBCP, PMP Director Business Resilience Catholic Health Initiatives Scott Ream President Virtual Corporation 1 Session Speakers Cynthia Simeone, CBCP,
More informationA Blueprint for: Microsoft Dynamics CRM Success
A Blueprint for: Microsoft Dynamics CRM Success An I.B.I.S., Inc. Whitepaper by Clinton Weldon VP, Professional Services Kevin Johnson VP, Professional Services I.B.I.S., Inc. 2015 All Rights Reserved.
More informationThe Two Key Criteria for Successful Six Sigma Project Selection Advantage Series White Paper By Jeff Gotro, Ph.D., CMC
The Two Key Criteria for Successful Six Sigma Project Selection Advantage Series White Paper By Jeff Gotro, Ph.D., CMC Introduction Encouraged by the results of Six Sigma deployment at Motorola, AlliedSignal
More informationProsci Research Methodology Training Advisory Services www.prosci.com +1-970-203-9332 solutions@prosci.com
Prosci Change Management Webinar Auditing Change Management Maturity Prosci Research Methodology Training Advisory Services www.prosci.com +1-970-203-9332 solutions@prosci.com 1 Prosci s Mission To help
More informationAn Overview of the Convergence of BI & BPM
An Overview of the Convergence of BI & BPM Rich Zaziski, CEO FYI Business Solutions Richz@fyisolutions.com OBJECTIVE To provide an overview of the convergence of Business Intelligence (BI) and Business
More informationRevealing the Big Picture Using Business Process Management
Revealing the Big Picture Using Business Process Management Page 1 of 20 Page 2 of 20 Introduction In today s business environment, change is inevitable. Changes in technology, organizational structure,
More informationQAD SOLUTIONS ARE BUILT FOR FOOD AND BEVERAGE MANUFACTURERS, BUILT FOR YOU
QAD SOLUTIONS ARE BUILT FOR FOOD AND BEVERAGE MANUFACTURERS, BUILT FOR YOU Food and beverage manufacturers produce a wide array of products from soda, wine, dairy, and fruits and vegetables to oils, spices
More informationDriving an Upswing in a Downturn at PolyOne. High Performance through Business Transformation
Driving an Upswing in a Downturn at PolyOne High Performance through Business Transformation PolyOne Corporation is a premier global provider of specialized polymer materials, tailored services and end-to-end
More informationCGI FEDERAL CMMI HIGH MATURITY IMPLEMENTATION LESSONS LEARNED
1 CGI FEDERAL CMMI HIGH MATURITY IMPLEMENTATION LESSONS LEARNED MICHAEL MCCULLEY, MBA, PMP 2 AREAS TO CONSIDER Buy-In: Get it Early, Sustain the Support Signing Day: Find the Right People for Your CMMI
More informationJourney of a Document CoE. History of a Document CoE At Unum Group September 2014
Journey of a Document CoE History of a Document CoE At Unum Group September 2014 1 Intro and Agenda Moderator: David Hines HP Exstream 2 Agenda Moderator: David Hines HP Exstream Introductions and overview
More informationUnit 1: Introduction to Quality Management
Unit 1: Introduction to Quality Management Definition & Dimensions of Quality Quality Control vs Quality Assurance Small-Q vs Big-Q & Evolution of Quality Movement Total Quality Management (TQM) & its
More informationORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL
ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL Time is running out for the traditional, monopolistic IT model now that users have so many alternatives readily available. Today s enterprises
More informationState of Oregon. State of Oregon 1
State of Oregon State of Oregon 1 Table of Contents 1. Introduction...1 2. Information Asset Management...2 3. Communication Operations...7 3.3 Workstation Management... 7 3.9 Log management... 11 4. Information
More informationRunning the business of IT metrics that matter
INFORMATION TECHNOLOGY SERVICES Running the business of IT metrics that matter November 2014 kpmg.com Contents Introduction... 2 Do you have the right KPIs to run IT as a business?... 4 Data is not the
More informationThe Impact of Global Program Management on Organizational Culture
The Impact of Global Program Management on Organizational Culture Audience: Author Executives responsible for integrating Lean Sigma into the culture of an organization to achieve maximum benefits. James
More informationContents. Evolving Trends in Core Banking Transformation (CBT) Challenges Faced in Core Banking Transformation (CBT)
Contents Preface From the Editor s Desk Evolving Trends in Core Banking Transformation (CBT) 01. Customer Expectations and Next Generation Banking 05 02. Survival Driving Core Banking Transformation (CBT)
More informationSix Sigma Can Help Project Managers Improve Results
Six Sigma Can Help Project Managers Improve Results By Harry Rever If it was easy to improve business results, results would always improve. Obviously, this is not the case. Business leaders understand
More informationStart Anywhere and Go Everywhere with Cloud Services for HR
SAP Brief SAP Services Cloud Services for Human Capital Management Objectives Start Anywhere and Go Everywhere with Cloud Services for HR Propel your business to success Propel your business to success
More informationTPMG. Lean. Transformation In Healthcare. Consulting. Improving patient outcomes and satisfaction while driving down the cost of care!
TPMG Consulting Lean Improving patient outcomes and satisfaction while driving down the cost of care! Transformation In Healthcare Service Description: Excellence in Healthcare Delivery TABLE OF CONTENTS
More informationBusiness Analysis Manager - IT
Business Analysis Manager - IT It s about you Are you a business professional who knows how to lead teams to help nontechnical colleagues to solve problems using technology? Are you are a logical thinker
More informationBusiness Architecture Innovation Summit. March 26, 2014
Architecture Innovation Summit March 26, 2014 WHO IS NATIONWIDE? Nationwide Mutual Insurance Company Full range of insurance and financial services Sales network for property and casualty insurance Columbus
More informationProject Management for Process Improvement Efforts. Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator
Project Management for Process Improvement Efforts Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator 2 Project and Process Due to the nature of continuous improvement, improvement
More informationAccenture Sustainability Performance Management. Delivering Business Value from Sustainability Strategy
Accenture Sustainability Performance Management Delivering Business Value from Sustainability Strategy Global executives are as committed as ever to sustainable business. Yet, executing a sustainability
More informationEnterprise Data Governance
DATA GOVERNANCE Enterprise Data Governance Strategies and Approaches for Implementing a Multi-Domain Data Governance Model Mark Allen Sr. Consultant, Enterprise Data Governance WellPoint, Inc. 1 Introduction:
More informationTechnology Supporting Performance and Quality Leadership
Technology Supporting Performance and Quality Leadership Prepared for: PMIWDC and FAA Program Office Presented by: John Mullins - Director Strategy and People mullins.john@serco-na.com 703-234-6459 Chuck
More informationPlease answer for the group that plays the role that most closely matches Enterprise Architect.
1. Introduction This survey asks a series of questions about your organization and the role of Enterprise Architecture in your institution. Enterprise Architecture may go by a different title on your campus
More informationGuidelines For A Successful CRM
Guidelines For A Successful CRM Salesboom.com Many organizations look to CRM software solutions to address sales or maybe customer service deficiencies or to respond to pressures from outside sources in
More informationTALENT REVIEWS AND HIGH-POTENTIAL OVERCOMING FIVE COMMON CHALLENGES
WHITE PAPER By ERIC HANSON, PH.D. EXECUTIVE CONSULTANT DDI WHITE PAPER THE TALENT REVIEW AND HIGH-POTENTIAL 1 TALENT REVIEWS AND HIGH-POTENTIAL IDENTIFICATION: OVERCOMING FIVE COMMON CHALLENGES The annual
More informationProject Tracking Software
3 Project Tracking Software BY ANSELMO CHUNG Despite the uniqueness of the Six Sigma programs that are being implemented worldwide, there are many common measures by which all of these programs gauge their
More informationTALENT TRENDS AND PRIORITIES 2016
HEALTH WEALTH CAREER TALENT TRENDS AND PRIORITIES 2016 WEBCAST 27 APRIL HEALTH WEALTH CAREER 2016 GLOBAL TALENT TRENDS KEY FINDINGS TODAY S SPEAKERS EPHRAIM SPEHRER-PATRICK EuroPac Talent Strategy Practice
More informationCascading Six Sigma Deployment for higher ROI. Six Sigma - 24 Training Programme 2006/07 Prof. Dr. Elena Averboukh, Fellow Master Black Belt
Cascading Six Sigma Deployment for higher ROI Six Sigma - 24 Training Programme 2006/07 Prof. Dr. Elena Averboukh, Fellow Master Black Belt www.sixsigma-24.de 1. Cascading Training Deployment more Efficient
More informationChapter 3: Strategic CRM
Chapter 3: Strategic CRM Overview Topics discussed: CRM perspectives The components of strategic CRM Steps in developing a CRM strategy Case Study: CRM implementation at International Business Machines,
More informationIBM Global Business Services Microsoft Dynamics AX solutions from IBM
IBM Global Business Services Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning 2 Microsoft Dynamics AX solutions from IBM Highlights Improve productivity
More information