Supplier Code of Conduct training for suppliers

Transcription

1 Supplier Code of Conduct training for suppliers 1/20

2 Supplier Code of Conduct training for suppliers HELPING YOU UNDERSTAND AND COMPLY WITH THE SUPPLIER CODE OF CONDUCT REQUIREMENTS... 4 HELPING YOU UNDERSTAND AND COMPLY WITH THE SUPPLIER CODE OF CONDUCT REQUIREMENTS... 4 ERICSSON SUPPLIER CODE OF CONDUCT MAIN REQUIREMENT AREAS... 5 ERICSSON SUPPLIER CODE OF CONDUCT MAIN REQUIREMENT AREAS... 5 EMPLOYEE CONDITIONS EMPLOYEE CONDITIONS... 6 EMPLOYEE CONDITIONS... 6 THINK ABOUT... 7 THINK ABOUT - EMPLOYEE CONDITIONS... 7 GAP ANALYSIS... 7 GAP ANALYSIS - EMPLOYEE CONDITIONS... 7 HEALTH & SAFETY HEALTH & SAFETY... 9 HEALTH & SAFETY... 9 THINK ABOUT THINK ABOUT - HEALTH & SAFETY GAP ANALYSIS GAP ANALYSIS - HEALTH & SAFETY SUPPLY CHAIN COMPLIANCE THINK ABOUT THINK ABOUT - SUPPLY CHAIN COMPLIANCE ENVIRONMENTAL MANAGEMENT SYSTEM OR EMS ENVIRONMENTAL MANAGEMENT SYSTEM OR EMS ENVIRONMENTAL MANAGEMENT SYSTEM OR EMS THINK ABOUT THINK ABOUT - ENVIRONMENTAL MANAGEMENT SYSTEM OR EMS GAP ANALYSIS GAP ANALYSIS - ENVIRONMENTAL MANAGEMENT SYSTEM OR EMS ELIMINATION OF DISCRIMINATION NON-DISCRIMINATION NON-DISCRIMINATION ANTI-CORRUPTION ANTI-CORRUPTION ANTI-CORRUPTION ERICSSON SUPPLIER EVALUATION ERICSSON SUPPLIER EVALUATION VERIFICATION OF CODE OF CONDUCT COMPLIANCE VERIFICATION OF CODE OF CONDUCT COMPLIANCE OBLIGATION TO INFORM OBLIGATION TO INFORM KNOWLEDGE TEST KNOWLEDGE TEST - INTRO /20

3 KNOWLEDGE TEST - INTRO KNOWLEDGE TEST - SUPPLIER CODE OF CONDUCT TRAINING FOR SUPPLIERS KNOWLEDGE TEST - SUPPLIER CODE OF CONDUCT TRAINING FOR SUPPLIERS YOU'VE LEARNT YOU'VE LEARNT INFORMATION AND CONTACT INFORMATION AND CONTACT KNOWLEDGE ACCEPTANCE KNOWLEDGE ACCEPTANCE KNOWLEDGE ACCEPTANCE /20

4 Course page number 1,screen 1 Welcome to this Code of Conduct and Environmental Requirements Training course for Ericsson suppliers. The Ericsson Code of Conduct describes the requirements to be met by Ericsson and its suppliers in the areas of human rights, labor standards, environmental management and anti-corruption. Compliance to the Code of Conduct means that Ericsson, as a global leader in the telecom industry, behaves correctly, socially and ethically. Ericsson s Code of Conduct is applicable to all Ericsson operations and to any party that contributes to Ericsson products, services and other business activities in other words, to you as an Ericsson supplier, as well as to your sub-suppliers in Ericsson s supply chain. This course will tell you more about Ericsson s Supplier Code of Conduct and Environmental Requirements and how you as a supplier may act to ensure compliance to these requirements. The purpose of this training is to increase your awareness of the Code of Conduct requirements and thereby allowing you to identify improvement possibilities in your own activities and facilities. By acting proactively, you will create benefits not only for your employees and the environment, but also for the company as a whole. HELPING YOU UNDERSTAND AND COMPLY WITH THE SUPPLIER CODE OF CONDUCT REQUIREMENTS HELPING YOU UNDERSTAND AND COMPLY WITH THE SUPPLIER CODE OF CONDUCT REQUIREMENTS Course page number 2, screen 2 Through this course, we will help you as a supplier to better understand the Code of Conduct requirements and thereby giving you tools to better comply with these requirements. By examples and guiding questions we will illustrate how you could look for improvement possibilities in your company. We will also give examples of possible gaps in your management system between the present state and a state that is suitable for compliance with the Code of Conduct requirements. Through this course, we will help you as a supplier to better understand the Code of Conduct requirements and thereby giving you tools to better comply with these requirements. By examples and guiding questions we will illustrate how you could look for improvement possibilities in your company. We will also give examples of possible gaps in your management system between the present state and a state that is suitable for compliance with the Code of Conduct requirements. 4/20

5 ERICSSON SUPPLIER CODE OF CONDUCT MAIN REQUIREMENT AREAS ERICSSON SUPPLIER CODE OF CONDUCT MAIN REQUIREMENT AREAS Course page number 3, screen 3 Ericsson s Supplier Code of Conduct can be divided into six main areas: Employee conditions, Health and safety, Supplier compliance, Environmental Management System or EMS, Elimination of discrimination, and Anti-Corruption. Ericsson s Supplier Code of Conduct can be divided into six main areas: Employee conditions, Health and safety, Supplier compliance, Environmental Management System or EMS, Elimination of discrimination, and Anti-Corruption. We will now look at each of these six Code of Conduct areas in more detail EMPLOYEE CONDITIONS Course page number 4, screen 4 1. EMPLOYEE CONDITIONS The first Code of Conduct area is employee conditions. This area includes: Access to laws and regulations Information of employees Forced and compulsory labor & child labor 5/20

6 EMPLOYEE CONDITIONS EMPLOYEE CONDITIONS Course page number 5,screen 5 Laws and Regulations Such laws and regulations cover areas like: Salary and benefits Working hours Overtime compensation General employment conditions Health and safety at the workplace Does your company have routines for identifying, collecting and implementing the latest versions of laws and regulations regarding working conditions and workers rights? You should not only have procedures for identifying the laws and regulations, but of course also comply with these laws and regulations. Informed employees Suppliers are obliged to inform their employees about the conditions of their employment, and employees in their turn should have access to this information. As a supplier, you can ask yourself questions such as: How are our employees informed about employment conditions? Are they informed only once or on a regular basis? How can employees access this information themselves? For example, is there an employee handbook? And how are employees informed of new conditions or changes made to existing conditions? Forced and compulsory labor & child labor Two situations that you as a supplier should be aware of and check for are the use of forced and compulsory labor and child labor. Forced and compulsory labor and child labor is, for example, employees who have had to deposit money or original documents such as passports, education certificates and the like, during their employment. Forced and compulsory labor can also be employees who (under a bond with the employer) have had to commit themselves to work for the employer for an unreasonable period of time because they have received company sponsored training. No forced or compulsory labor should be practiced No unreasonable mandatory period of employment time due to received company sponsored training should be practiced In regard to Child labor, employees should be above the legal minimum age for employment. This minimum age is the age of completing compulsory schooling or not less than 15 years, or in the case of countries where educational facilities are insufficiently developed: 14 years. The minimum age for hazardous work is 18 years. Do not employ anybody under the legal age of employment Consider laws for working age if you allow workers under 18 6/20

7 THINK ABOUT THINK ABOUT - EMPLOYEE CONDITIONS Course page number 6, screen 6 Do you have sufficient routines to ensure access to the most recent labor laws and regulations and do you have routines for implementing these laws and regulations? Are your employees properly informed of their employment conditions? Do you have any examples of forced and compulsory labor? Do you have implemented procedures that guarantee that you do not employ anyone under the legal age of employment and that laws and regulations on the particular working conditions regarding people under 18 are respected? Before we move on to the next section, please take a moment to think about what you have gone through so far. If necessary, go back to ensure you understood everything. Do you have sufficient routines to ensure access to the most recent labor laws and regulations and do you have routines for implementing these laws and regulations? Are your employees properly informed of their employment conditions? Do you have any examples of forced and compulsory labor? Do you have implemented procedures that guarantee that you do not employ anyone under the legal age of employment and that laws and regulations on the particular working conditions regarding people under 18 are respected? GAP ANALYSIS GAP ANALYSIS - EMPLOYEE CONDITIONS Course page number 7, screen 7 This brief Gap Analysis gives you an idea of what you may need to secure in your Management system in relation to these requirements. You should see the questions as a guideline with selected examples and not a comprehensive list of items. Do we have an implemented routine or procedure for tracking, collecting and implementing national laws and regulations regarding employee conditions? Do we have an implemented procedure for informing our employees? Do we have an employee handbook that informs our employees about their responsibilities and human rights and other rights as employees in our company? Do we have contracts of employment for all our employees, complying to legal requirements on such contracts? Have we secured that these contracts don t include any terms and conditions that could be characterized as permitting forced or bonded work? Such terms could be withholding personal document like passports or ID in original or unreasonable terms of leave. Do we have an implemented policy regarding child labor and under-aged labor? What procedures do we have to secure that the routine is implemented and that it follows national 7/20

8 law and international conventions? This brief Gap Analysis gives you an idea of what you may need to secure in your Management system in relation to these requirements. You should see the questions as a guideline with selected examples and not a comprehensive list of items. Do we have an implemented routine or procedure for tracking, collecting and implementing national laws and regulations regarding employee conditions? Do we have an implemented procedure for informing our employees? Do we have an employee handbook that informs our employees about their responsibilities and human rights and other rights as employees in our company? Do we have contracts of employment for all our employees, complying to legal requirements on such contracts? Have we secured that these contracts don t include any terms and conditions that could be characterized as permitting forced or bonded work? Such terms could be withholding personal document like passports or ID in original or unreasonable terms of leave. Do we have an implemented policy regarding child labor and under-aged labor? What procedures do we have to secure that the routine is implemented and that it follows national law and international conventions? HEALTH & SAFETY Course page number 8, screen 8 2. HEALTH & SAFETY The second Code of Conduct area is Health & Safety. This is an extensive area and in many cases one of the most critical. Here, for example, we can find situations where seemingly harmless chemicals used in manufacturing processes cause, in the long term, life-threatening injuries and long periods of suffering and disease. 8/20

9 HEALTH & SAFETY HEALTH & SAFETY Course page number 9,screen 9 Training Give the employees appropriate Health & Safety training All employees should be given appropriate health and safety, evacuation and fire training. Evacuation training means that employees should know what to do and where to go when evacuation is needed, as well as where they can get more information about such situations. They also need to understand the different signs displayed in their workplace. Have you conducted such training? Keep records of completed trainings and document planned ones Has the training been documented? What was the scope of the training? Did it for example cover safety issues as well as regulations for the use of machinery? You need to keep records of who has completed the training and keep track of employees that have not participated in such training. Verify the trainings effectiveness by random checks. To verify if the training has been effective, check by for example asking employees randomly how to act in case of emergency and what the different signs displayed in their workplace signify. Ask also about what health & safety training they have received and if they have received it more than one time. Noise and Air quality Monitor and measure conditions in critical places and during different situations. Noise levels and air quality in the employees working environment and outside the facility should at least meet legislative requirements. You as a supplier should monitor and measure these conditions in critical places and during different situations, as applicable. Special attention at locations where chemicals are handled High noise levels, handling of known harmful chemicals or bad odours may indicate a need for measurements. If in doubt, consult external expertise Handling of chemicals and MSDS Chemicals must be handled responsibly and according to legal requirements. Procedures should for example include the use of Material Safety Data Sheets or Safety Data Sheets. These should also describe how to transport, store and handle chemicals and how to train employees in the handling, usage and storage of these chemicals. Also chemical wastes must be handled and disposed of correctly, respecting legal requirements regarding transport, environmental protection and personal protection. Needless to say, proper personal protective equipment (PPE) must always be worn and other appropriate safety measures be taken when handling harmful chemicals. Chemicals must be handled responsibly and according to legal requirements. Easy access to Material Safety Data Sheets or Safety Data Sheets (MSDS / SDS) Appropriate transport, storage and handling of chemicals Correct handling of chemical wastes Proper use of PPE Personal Protective Equipment or PPE It must be determined and communicated what personal protective equipment, or PPE, is required for different tasks and working locations. Such PPE must be made available free of charge to all concerned employees. Example of PPE is helmets, eye goggles, ear plugs, protective gloves, gas masks, safety shoes and acid-proof clothing. You have to identify where and what type of PPE your employees need for their work and to give them appropriate training. 9/20

10 It must be determined and communicated what personal protective equipment, or PPE, is required for different tasks and working locations. Give appropriate training and information to all concerned Identify what type of PPE your employees need for what type of work. Make PPE available free of charge to all concerned employees. Work at great heights All personnel who work at great heights must wear proper harnesses, safety boots and helmets. Only specially trained personnel may carry out work at great heights and the specialized safety training must be repeated according to legal requirements. Documents of completed trainings must be presented upon request. An information film on climbing techniques and equipment for work at great heights is available at Ericsson Supplier Code Of Conduct home page. You can access the home page at the the end of this course. Incidents and accidents It is important to document and report accidents and incidents, but it s even more important to analyze the root cause of why an accident occurred and determine what actions to take to reduce the risk of such an accident reoccurring. You need an implemented procedure for documenting accidents and incidents and for taking actions to prevent such accidents from happening again. THINK ABOUT THINK ABOUT - HEALTH & SAFETY Course page number 10, screen 10 The six important areas of health & safety that you, as a supplier, have to be aware of: Training Noise and air quality Handling of chemicals Personal protective equipment, PPE Work at great heights Incidents and accidents. Does your company have appropriate procedures in place? Do you provide the necessary equipment and do you ensure that it is used? So, have you grasped the core message of this section? Think about... The six important areas of health & safety that you, as a supplier, have to be aware of: Training Noise and air quality Handling of chemicals Personal protective equipment, PPE Work at great heights Incidents and accidents. 10/20

11 Does your company have appropriate procedures in place? Do you provide the necessary equipment and do you ensure that it is used? GAP ANALYSIS GAP ANALYSIS - HEALTH & SAFETY Course page number 11, screen 11 This brief Gap Analysis gives you an idea of what you may need to secure in your Management system in relation to health & safety requirements. You should see the questions as a guideline with selected examples and not a comprehensive list of items. Do we have an implemented procedure to determine the need for, performing and following up Health and Safety training, including for example fire fighting training, chemicals handling and work at great heights, if applicable? Do we have an implemented procedure for identifying critical working environment risks? Do we have implemented procedures covering all relevant aspects of chemicals handling? Do we have a systematic approach to identifying the need for PPE, by location and task, providing the required PPE and ensuring and encouraging its proper use? Do we document and follow up incidents and accidents in order to prevent similar events from reoccurring? This brief Gap Analysis gives you an idea of what you may need to secure in your Management system in relation to health & safety requirements. You should see the questions as a guideline with selected examples and not a comprehensive list of items. Do we have an implemented procedure to determine the need for, performing and following up Health and Safety training, including for example fire fighting training, chemicals handling and work at great heights, if applicable? Do we have an implemented procedure for identifying critical working environment risks? Do we have implemented procedures covering all relevant aspects of chemicals handling? Do we have a systematic approach to identifying the need for PPE, by location and task, providing the required PPE and ensuring and encouraging its proper use? Do we document and follow up incidents and accidents in order to prevent similar events from reoccurring? 11/20

12 SUPPLY CHAIN COMPLIANCE Course page number 12, screen SUPPLY CHAIN COMPLIANCE The third Code of Conduct area is Supply Chain Compliance. Ericsson requires its suppliers and their subcontractors to comply with the Ericsson Code of Conduct or similar standards and to prove their compliance by providing relevant information and allowing access to their premises. Ericsson may also require higher standards than required by national laws. It is your responsibility as a supplier to ensure that your employees and your subcontractors are informed about the Code of Conduct and to actively work toward full compliance. THINK ABOUT THINK ABOUT - SUPPLY CHAIN COMPLIANCE Course page number 13, screen 13 How you can inform your suppliers about the Code of Conduct requirements, and How you can encourage your suppliers to comply to the requirements. Take a moment to think about what you've learnt in the preceding section. Feel free to repeat any part of the course. Think about... How you can inform your suppliers about the Code of Conduct requirements, and How you can encourage your suppliers to comply to the requirements. ENVIRONMENTAL MANAGEMENT SYSTEM OR EMS 12/20

13 Course page number 14, screen ENVIRONMENTAL MANAGEMENT SYSTEM OR EMS The next requirement area is Environmental Management System (or EMS). All Suppliers should have an EMS compliant with ISO or a similar standard. It s not necessary for you as a supplier to have a certified EMS but you should have an EMS implemented and the relevant documentation should be approved by your management. The following slides give you a basic guidance in the EMS requirements. ENVIRONMENTAL MANAGEMENT SYSTEM OR EMS ENVIRONMENTAL MANAGEMENT SYSTEM OR EMS Course page number 15,screen 15 Environmental evaluation and risk assessment You as a supplier should identify the areas in which you have a major environmental impact your significant environmental aspects. Some of these areas may be risks undesired events which, if they occur have environmental consequences. You should have a process to identify, prioritize and mitigate the significant environmental risks and other aspects associated with your operations and activities. This assessment should be documented and a base for your environmental activities. Policy You need a documented environmental policy which is approved by the board of directors or by the general manager. The policy should have a connection between your environmental risk assessment and objectives. Responsible person You as a supplier should have a responsible person ( management representative ) appointed to ensure that environmental legal requirements are fulfilled. Laws & Regulations You should have an implemented system to ensure access to applicable environmental laws and regulations and to identify the laws that are applicable to your operations. If you do design work for Ericsson, you also need to follow Ericsson s Design for Environment. Environmental Objectives You need to have documented environmental objectives. These should be approved by your management team and should be treated like any other company objective. These objectives should be derived from your environmental risk assessment and be instrumental in reducing your company s environmental impact. Supplier Control You as a supplier need to communicate relevant environmental requirements to your contractors and subcontractors, and follow up their performance. Employee environmental education programs You also need to provide environmental training program for your employees as needed. Design for 13/20

14 Environment training should also be provided if applicable. Use of substances on Ericsson s Banned & Restricted list Does your company use substances on Ericsson s Banned & Restricted list? How do you ensure that no banned substances are used in your products and processes? If you do use Banned or Restricted substances, do you have phase-out plans for these substances? Material declaration If you choose materials and components yourselves, you should not choose those banned by Ericsson. If at all possible, you should also avoid materials and substances that are restricted by Ericsson as well as by relevant regulations. You as a supplier should also be able to declare the material content of your products if requested to do so by Ericsson. Have you made any material declarations? Do you have routines to decide the material content of your products? You must of course also be aware of European directives such as The Restriction of Hazardous Substances Directive (or RoHS) and The Waste Electrical and Electronic Equipment Directive (or WEEE). Design for Environment DfE If you as a supplier do design work for Ericsson, you need to follow Ericsson's Design for Environment requirements, considering the products environmental impact during its entire life cycle. Do not forget to the end-of-life aspects, like facilitation of fractional reuse or recycling through marketing and design that allows easy disassembling. End-of-Life Treatment If your company delivers products not designed by Ericsson, you should be willing to inform Ericsson how your products should be treated at end-of-life. This is especially important if the products contain hazardous materials or substances which need to be dealt with specifically during disposal at end-of-life. Transportation of Goods You as a supplier should be willing to analyze the environmental aspects of the transportation of goods to Ericsson and should consider environmental factors when selecting method of transportation. THINK ABOUT THINK ABOUT - ENVIRONMENTAL MANAGEMENT SYSTEM OR EMS Course page number 16, screen 16 How you can integrate environmental work in your daily operations? In what ways you can reduce your environmental impact in a cost-efficient way? Please take a few moments to answer to some progress questions before we move on. Think about... How you can integrate environmental work in your daily operations? In what ways you can reduce your environmental impact in a cost-efficient way? 14/20

15 GAP ANALYSIS GAP ANALYSIS - ENVIRONMENTAL MANAGEMENT SYSTEM OR EMS Course page number 17, screen 17 This brief Gap Analysis gives you an idea of what you may need to secure in your Management system in relation to these requirements. You should see the questions as a guideline with selected examples and not a comprehensive list of items. For comprehensive information on the requirements of a certified Environmental Management System, please refer to the standard ISO Do we have an implemented procedure for identifying and grading the different ways in which we affect the environment (our environmental aspects ) including risks? Do we have an environmental policy? Do we have environmental objectives with action plans, and do we reach our objectives? Do we have a system for identifying relevant environmental laws and regulations, and for keeping the information accurate? Do we monitor our environmental performance and work for continual improvement? Do we consider environmental factors in relevant business decisions, for example when purchasing vehicles or machinery or selecting process chemicals? This brief Gap Analysis gives you an idea of what you may need to secure in your Management system in relation to these requirements. You should see the questions as a guideline with selected examples and not a comprehensive list of items. For comprehensive information on the requirements of a certified Environmental Management System, please refer to the standard ISO Do we have an implemented procedure for identifying and grading the different ways in which we affect the environment (our environmental aspects ) including risks? Do we have an environmental policy? Do we have environmental objectives with action plans, and do we reach our objectives? Do we have a system for identifying relevant environmental laws and regulations, and for keeping the information accurate? Do we monitor our environmental performance and work for continual improvement? Do we consider environmental factors in relevant business decisions, for example when purchasing vehicles or machinery or selecting process chemicals? ELIMINATION OF DISCRIMINATION Course page number 18, screen 18 15/20

16 5. ELIMINATION OF DISCRIMINATION The next requirement area is Elimination of Discrimination. NON-DISCRIMINATION NON-DISCRIMINATION Course page number 19, screen 19 All employees must be treated with respect and dignity All kinds of discrimination is prohibited. All employees must be treated with respect and dignity. Corporal punishment, physical or verbal abuse or other unlawful harassment and any threats or other forms of intimidation are prohibited. All kinds of discrimination based on partiality or prejudice is prohibited such as discrimination based on race, color, sex, sexual orientation, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership, and any characteristic protected by international law and conventions as well as local law, as applicable. ANTI-CORRUPTION Course page number 20, screen ANTI CORRUPTION The last requirement area is Anti-corruption. 16/20

17 ANTI-CORRUPTION ANTI-CORRUPTION Course page number 21, screen 21 No form of extortion and bribery, including improper offers for payments to or from employees, or organizations, is tolerated. The highest standards of business integrity are to be expected in all business interactions. Any and all forms of corruption, extortion and fraud are strictly prohibited. No proper advantage bribes or other means are to be offered or accepted. No form of extortion and bribery, including improper offers for payments to or from employees, or organizations, is tolerated. The highest standards of business integrity are to be expected in all business interactions. Any and all forms of corruption, extortion and fraud are strictly prohibited. No proper advantage bribes or other means are to be offered or accepted. ERICSSON SUPPLIER EVALUATION ERICSSON SUPPLIER EVALUATION Course page number 22, screen 22 The Supplier Code of Conduct and Environmental Requirements are a part of Ericsson s Supplier Evaluation criteria. These requirements are based on both general and specific criteria to be applied when evaluating all suppliers of products and services for Ericsson. From an Ericsson perspective, the general criteria originate from several sources such as demands and expectations from customers, shareholders, legislation, competitors, media and non-governmental organizations. The Evaluation is performed to secure suppliers compliance to Ericsson s requirements and to identify risks in Ericsson s supply chain. Ericsson also uses a common method of measuring how the supplier complies with these requirements. The Supplier Code of Conduct and Environmental Requirements are a part of Ericsson s Supplier Evaluation criteria. These requirements are based on both general and specific criteria to be applied when evaluating all suppliers of products and services for Ericsson. From an Ericsson perspective, the general criteria originate from several sources such as demands and expectations from customers, shareholders, legislation, competitors, media and non-governmental organizations. 17/20

18 The Evaluation is performed to secure suppliers compliance to Ericsson s requirements and to identify risks in Ericsson s supply chain. Ericsson also uses a common method of measuring how the supplier complies with these requirements. VERIFICATION OF CODE OF CONDUCT COMPLIANCE VERIFICATION OF CODE OF CONDUCT COMPLIANCE Course page number 23, screen 23 Ericsson may verify your company s compliance to the Code of Conduct requirements in several ways: through Code of Conduct assessments (self assessments and/or on-site assessments), through more indepth Code of Conduct audits, and by observations during visits to your premises or sites. Ericsson may verify your company s compliance to the Code of Conduct requirements in several ways: through Code of Conduct assessments (self assessments and/or on-site assessments), through more in-depth Code of Conduct audits, and by observations during visits to your premises or sites. OBLIGATION TO INFORM OBLIGATION TO INFORM Course page number 24, screen 24 Upon request, a supplier must, by way of providing information and/or allowing access to premises to Ericsson or its representative, verify to Ericsson's reasonable satisfaction that the supplier complies with the Code of Conduct requirements and that it has a system for ensuring that its suppliers do the same. Upon request, a supplier must, by way of providing information and/or allowing access to premises to Ericsson or its representative, verify to Ericsson's reasonable satisfaction that the supplier complies with the Code of Conduct requirements and that it has a system for ensuring that its suppliers do the same. KNOWLEDGE TEST KNOWLEDGE TEST - INTRO KNOWLEDGE TEST - INTRO Course page number 25, screen 25 18/20

19 The last part of this training consists of a set of knowledge control questions, for your own use. The results are not logged by Ericsson and you can always go back and answer questions again. Each time you enter the Knowledge Test, a new set of ten questions are randomly selected out of a large number of questions. Jump to the next control question by clicking on the right-arrow to the right of the figure "10". After having completed the ten questions, the results will be shown. After finishing the question section, continue as before by clicking on the green arrow to the right. The last part of this training consists of a set of knowledge control questions, for your own use. The results are not logged by Ericsson and you can always go back and answer questions again. Each time you enter the Knowledge Test, a new set of ten questions are randomly selected out of a large number of questions. Jump to the next control question by clicking on the right-arrow to the right of the figure "10". After having completed the ten questions, the results will be shown. After finishing the question section, continue as before by clicking on the green arrow to the right. KNOWLEDGE TEST - SUPPLIER CODE OF CONDUCT TRAINING FOR SUPPLIERS KNOWLEDGE TEST - SUPPLIER CODE OF CONDUCT TRAINING FOR SUPPLIERS Course page number 26,screen 26 YOU'VE LEARNT... YOU'VE LEARNT... Course page number 27, screen 27 You have now learnt about the Code of Conduct and environmental requirements placed by Ericsson on our suppliers. You have also learnt what you as a supplier need to consider when going about your daily work. Remember everything cannot be done in one day, but with continual improvements, we can all contribute to a better working environment and to reduce environmental impact from our operations! Please download and review the requirement documents attached to the course. Thank you for taking the time to do this course. Please encourage other colleagues to do the same! Good luck with your improvement activities in the Code of Conduct area! You have now learnt about the Code of Conduct and environmental requirements placed by Ericsson on our suppliers. You have also learnt what you as a supplier need to consider when going about your daily work. Remember everything cannot be done in one day, but with continual improvements, we can all contribute to a better working environment and to reduce environmental impact from our operations! 19/20

20 Please download and review the requirement documents attached to the course. Thank you for taking the time to do this course. Please encourage other colleagues to do the same! Good luck with your improvement activities in the Code of Conduct area! INFORMATION AND CONTACT INFORMATION AND CONTACT Course page number 28, screen 28 If you need more information about our requirements or need more training, please connect to our home page for Suppliers. If you have more questions regarding Ericsson Code of Conduct and Environmental Requirements, you are always welcome to contact us by . To download this training in PDF format, please go to Page 1, "Introduction" after having verified completion of the course. You may use the PDF version for off-line review and/or for internal information and training of your co-workers. Note! If you can't navigate to the last chapter containing the "Knowledge Acceptance" page (the one being tracked), you have to go back and complete the pages that are not marked green in the menu. Use the menu to the left to locate these pages. If you need more information about our requirements or need more training, please connect to our home page for Suppliers. And if you have more questions regarding Ericsson Code of Conduct and Environmental Requirements, you are always welcome to contact us by . To download this training in PDF format, please go to Page 1 after having verified completion of the course. You may use the PDF version for off-line review and/or for internal information and training of your coworkers. Note! If you can't navigate to the last chapter containing the "Knowledge Acceptance" page (the one being tracked), you have to go back and complete the pages that are not marked green in the menu. Use the menu to the left to locate these pages. KNOWLEDGE ACCEPTANCE KNOWLEDGE ACCEPTANCE KNOWLEDGE ACCEPTANCE 20/20

21 Course page number 29,screen 29 Now you have completed the Supplier Code of Conduct training for suppliers. If you think that you have fully understood the Ericsson Code of Conduct requirements press the "Yes" button. This information will be tracked by Question Now you have completed the Supplier Code of Conduct training for suppliers. If you think that you have fully understood the Ericsson Code of Conduct requirements press the "Yes" button. This information will be tracked by Feedback Positive You have now finished the course. Feedback Negative It is advisable that you go back and repeat those parts of the course where you are unsure. You can do this right away by stepping backwards or navigating with the left menu. You can also continue the course and review this topic at a later time. 21/20