Shaping the Future of Healthcare

Transcription

1 The Wright Center for Primary Care Mid-Valley Archbald, PA The Wright Center for Primary Care Mid-Valley is a flourishing, nondiscriminatory safety net, academic primary care services center, with an active consumer advisory board. We are proudly a pioneering Teaching Health Center for The Wright Center of Graduate Medical Education s community based and governed GME Consortium and a clinical training showcase for inter-professional primary care workforce development, with 12 academic affiliates and numerous community partnerships

2 The Wright Center for Primary Care Members Attending PCT: LEAP Collaborative From left to right: Teresa Lacey- VP of Clinical and Educational Operations, Tiffany Elkins- MEDENT EMR Application Specialist, Patricia Swierbinski- Certified Medical Assistant and Emerging Leader, Dr. Linda Thomas-Hemak, MD- President & CEO, Internal Medicine Residency Program Director

3 Leadership (New vs. Mature) The Wright Center believes there is a leader in everyone and strives to have a Learning Culture vested in building leadership capacity and succession plans for all employees. Our medical home transformation & work redistribution aims to create a healthy culture of shared accountability with all employees expected to perform at top of license. Medical Home workforce redistribution expanded capacity that poised Dr. Linda Thomas- Hemak, our founding Medical Director, to become President/CEO of the Wright Center for Graduate Medical Education and Wright Center Medical Group in July 2013, while still maintaining her significant primary care provider role. The Wright Center top management and clinical leadership team has just been restructured with appointment of new Wright Center for Primary Care Medical Directors and new Vice Presidents of Mission Delivery, Patient Safety and Quality, Clinical and Educational Operations, Human Resources and Finance. Dr. Gregg Novak is our newly appointed MVP Medical Director and Dr. Jignesh Sheth from this center is our new organizational VP of Patient Safety and Quality. We welcomed our new MVP Practice Manager, Jeanie Pavlovich, September 30, Patti Swierbinski, MA at MVP is proudly our PCT:LEAP Emerging Leader. Our Spiritual Counselor, Sister Maureen Marion, was recently named Northeast Woman. Our Care Manager, Kari Machelli, RN is well recognized in the PA DOH s Care Management Leadership Team of the Chronic Care Initiative.

4 Our Innovative Story MVP was the original home town, rural private practice of our President/CEO, Dr. Linda Thomas-Hemak, a board certified Internal Medicine and Pediatrics physician, who came home after residency to join her Family Physician, Dr. Tucker Fadden Clauss. To leverage learning, she gifted the practice to The Wright Center in MVP has always been an academic practice training primary care workforce in forever expanding partnerships with numerous community resource and academic agencies, as well as amazing, engaged patients and multi-generation families with high expectations. Significant catalysts for our authentic PCMH and EMR MU transformation have been our: 2009 PA DOH s Chronic Care Initiative and the 2011 PAFP Improving Performance in Practice s Residency Program/Community Health Center Medical Home Initiative leading practice engagement; 2011 pioneering, HRSA Teaching Health Center designation that brought an expanded primary care GME curriculum rooted in an ACGME/Medical Home/EMR MU matrix and behavioral health integration; 2011 HRSA Patient Pharmacy and Safety Collaborative Wright Script Team engagement and 2013 Gold Team recognition; 2011 engagement in SAMHSA's Garrett Lee Smith Suicide Prevention in Primary Care project; Meaningful Use Attestation for all eligible providers and role creation of on site EMR Meaningful Use Application Specialists; Polishing Care Management, introducing a Social Worker for Care Coordination and adding a Spiritual Counselor.

5 What s Exciting at the Wright Center Our eco-friendly, 18,000 sq. ft. operational new construction medical home showcase A Psychiatrist to reorganize behavioral health integration to enhance motivational interviewing and self management support for wellness and chronic disease management Onsite Maternal and Family Health Services provision of WIC, Female Reproductive Health and Family Planning services Family Medicine Teaching Health Center Residency integration into a thriving Internal Medicine continuity clinic venue providing opportunity to converge competency based Medical Home Leadership training for primary care disciplines An Inter-Professional Education medical student clerkship with The Commonwealth Medical College A Care Coordination/Transition of Care Primary Care Residency Rotation A Wright Centers for Primary Care Centralized Scheduling and Data Processing Unit Early discussions to develop a Centralized Wright Centers for Primary Care Call Center A Wright Centers for Primary Care Centralized NCQA 2011 Medical Home Certification application and CAHPS Consumer Satisfaction Assessment effort A PA Department of Health Challenge Grant to Establish Oral Hygiene Services Collaborative discussions with Temple Dental School to establish a Wright Center Advanced Education General Dentistry Residency with an educational hub at MVP On site Subspecialty monthly and Certified Nutrition Services envisioned for 2014

6 What are we looking to learn? On our endless journey, we are most interested to learn new strategies to strengthen a Culture of Excellence by enhancing: Mindfulness at All Levels Implementation of an Effective Empanelment in a GME learning environment Whole Team Openness to Continuous Learning and Avoidance of Change Fatigue Empowerment at All Levels Caring and Compassion for Patients and Each Other Stellar Customer Service Collective Decision Making Collective Accountability Systems Thinking Forgiveness and Blameless Disclosures Leaner Management Resiliency rather than Robustness

7 Population Process of Care and Health Metrics