Scope and Requirements Course 01 - Effective Listening Skills for Requirements Definition
|
|
- Randall McKinney
- 7 years ago
- Views:
Transcription
1 Scope and Requirements Course 01 - Effective Listening Skills for Requirements Definition
2 Slide 1 Looking Glass Development, LLC (303) S. Ulster St. #150 Denver, CO information@lookingglassdev.com
3 Slide 2 Effective Listening Stakeholders Scope Definition The WBS Requirements Basics Use Cases Development Methodologies The SRS Business Domain Modeling Other Advanced Tools Looking Glass Development, LLC. 2
4 Slide 3 Looking Glass Development, LLC (303) S. Ulster St. #150 Denver, CO information@lookingglassdev.com
5 Slide 4 Listening Is Good Business Listening Effectively Reach a Clarity of Understanding Respond Appropriately Enhance Communication Support Cooperation Focus on Opportunities Improve Morale Increase Job Commitment Copyright 1995 by Inscape Publishing, Inc. All rights 4 reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC.
6 Slide 5 Listening vs. Hearing Hearing The physical ability to accept and transmit sound waves from the eardrum to the brain. Listening The ability to put meaning to that transmission. Copyright 1995 by Inscape Publishing, Inc. All rights 5 reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC.
7 Slide 6 Causes for Tune-Out Receiver s purpose is different from sender s purpose Under-stimulation Over-stimulation Pace and delivery Lack of skill development Copyright 1995 by Inscape Publishing, Inc. All rights 6 reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC.
8 Slide 7 Communication Realities You cannot not communicate. Whenever contact is made, communication occurs. Meanings are in people, not in words. Meanings cannot be transferred. Only words can be transferred. All communications are received, but 70 to 90 percent are filtered or changed by the receiver. Copyright by Inscape Publishing, Inc. All rights reserved. 7 Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC.
9 Slide 8 Listening Approaches Appreciative Empathic Feeling-Oriented Comprehensive Fact-Oriented Discerning Evaluative Copyright 1995 by Inscape Publishing, Inc. All rights 8 reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC.
10 Slide 9 Matching Listening Approaches Focus Purpose and intent of the communication. Motivation How we best accomplish that purpose. Behavioral Indicators Appropriate verbal and nonverbal signals that execute the strategy. Copyright 1995 by Inscape Publishing, Inc. All rights 9 reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC.
11 Slide 10 To Be More Effective with Appreciative Listeners Be more upbeat Show enthusiasm Smile, show warmth Demonstrate acceptance Be relaxed Use positive body language Use stories, pictures Change speaking pace Use humor Copyright 1995 by Inscape Publishing, Inc. All rights 10 reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC.
12 Slide 11 To Be More Effective with Empathic Listeners Ask more open and feelingoriented questions Show more empathy Don t interrupt Demonstrate sensitivity Be more intuitive Be more open-ended Maintain eye contact Be responsive and open to questions Copyright 1995 by Inscape Publishing, Inc. All rights 11 reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC.
13 Slide 12 To Be More Effective with Comprehensive Listeners Be logical Check in Connect ideas Provide evidence Summarize Number the main points Organize the presentation Tie back to their experiences Give more details, but be succinct Copyright 1995 by Inscape Publishing, Inc. All rights 12 reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC.
14 Slide 13 To Be More Effective with Discerning Listeners Get to the point, but give details Be methodical and organized Clarify more Minimize distractions Ask if they need you to elaborate more or if something was missed Allow them to take notes Ask if you are meeting their needs Copyright 1995 by Inscape Publishing, Inc. All rights 13 reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC.
15 Slide 14 To Be More Effective with Evaluative Listeners Lay out foundation and Show value facts Think more in terms Establish credibility of consequences Be concise and logical Relate to what is Provide an agenda important to them Ask what they think Don t shut down when they argue Know they will weigh pros and cons Copyright 1995 by Inscape Publishing, Inc. All rights reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC. 14
16 Slide 15 The Function of Listening The function of listening is to understand what the other person is saying not necessarily to agree with it. Copyright 1995 by Inscape Publishing, Inc. All rights reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC. 15
17 Slide 16 Remember... There is no such thing as a bad listener. There are only people with inflexible listening habits. Copyright by Inscape Publishing, Inc. All rights reserved. Used by permission of Inscape Publishing, Inc. Looking Glass Development, LLC. 16
18
19 Review Questions: 1. Which of the following statements concerning listening and hearing is NOT correct? A. Hearing represents the physical ability to accept and transmit sound waves from the eardrum to the brain B. Hearing represents the ability to put meaning to the auditory transmission C. Listening represents the ability to put meaning to the auditory transmission D. None, all of the above are true 2. Which of the following is NOT a common cause for people tuning out during communication? A. Over-stimulation B. Pace and delivery C. Lack of understanding D. Lack of skill development 3. Which of the following is NOT one of the fact-oriented listening approaches? A. Comprehensive B. Discerning C. Empathetic D. Evaluative 4. Which of the following is a feeling-oriented listening approach? A. Appreciative B. Comprehensive C. Evaluative D. Discerning 5. When examining listening approaches, which of the following is NOT a core area of evaluation? A. Focus B. Intent C. Motivation D. Behavioral indicators
20 6. Which of the following is NOT a suggested technique to be more effective with comprehensive listeners? A. Use stories, pictures B. Tie back to their experiences C. Summarize D. Number the main points
21 Answer Key: 1. B Listening represents the physical ability to accept and transmit sound waves from the eardrum to the brain, while hearing represents the ability to put meaning to the auditory transmission. 2. C The common causes for people tuning out during communication include: -Receiver's purpose is different from sender's purpose -Under-stimulation -Over-stimulation -Pace and delivery -Lack of skill development 3. C The fact-oriented listening approaches include: -Comprehensive -Discerning -Evaluative 4. A The feeling-oriented listening approaches include: -Appreciative -Empathic 5. B The core areas of evaluation used to determine listening styles include: -Focus -Motivation -Behavioral indicators
22 6. A The techniques suggested to be more effective with comprehensive listeners include: -Be logical -Check in -Connect ideas -Provide evidence -Summarize -Number the main points -Organize the presentation -Tie back to their experiences -Give more details, but be succinct
Mediation Skills in Conflict Resolution
Mediation Skills in Conflict Resolution Presented by the Federal Mediation and Conciliation Service Considerations of Mediator Training Much is common sense Learn skills and approaches No prescribed or
More informationCustomer Experience Outlines
Customer Experience Outlines Professional Persuasive Language Customer satisfaction is a feeling and a perception. The consummate professional manages perception so that the customer always feels cared
More informationThe Coaching Workshop: How to communicate and motivate in a coaching style
The Coaching Workshop: How to communicate and motivate in a coaching style David A. Kahn, MS, LPC, LPCS The Counseling Center of Florence, LLC 323 South McQueen Street Florence, South Carolina, 29501 (843)
More informationOPTIMIZING YOUR WOW FACTOR OPPORTUNITIES THROUGH CLIENT RELATIONSHIP BUILDING
OPTIMIZING YOUR WOW FACTOR OPPORTUNITIES THROUGH CLIENT RELATIONSHIP BUILDING Optimizing Your WOW Factor Opportunities through Client Relationship Building Created & Presented by: Christine M. Sullivan,
More information1.02 Understand effective communication
1.02 Understand effective communication Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good listener? Why do healthcare professionals have to have
More informationDiSC Personality Profile
DiSC Personality Profile Assessment Copyright 2007 Associated Employers Copyright 2007 Associated Employers 1 Model of Human Behavior Outgoing - Task D i Outgoing - People C S Reserved - Task Reserved
More informationHow To Teach A Counselor To Be A Successful Counselor
Counseling Microskills Microskills are the basic foundational skills involved in effective helping relationships. They are the foundational tools on which the success of interventions with clients may
More informationSkill Sets we will visit: Communication Essentials Nonverbal Communication Behaviors The Art of Engaged Listening Stumbling Blocks and Building Blocks
Communicating Our Way Through the Jungle of effective client care Peggy Dersch Communication Specialist Courtesies Why we re here Participants will learn: Purposeful and intentional communication behaviors,
More informationAPPLICATIONS GUIDE. TRACOM Sneak Peek. Excerpts from. Improving Personal Effectiveness With Versatility
APPLICATIONS GUIDE TRACOM Sneak Peek Excerpts from Improving Personal Effectiveness With Versatility TABLE OF CONTENTS PAGE Introduction...1 Prerequisites...1 A Guide for You...1 Why Learn to Become Highly
More informationI Can t Hear You; You Don t Sound Like Me Overcoming Listening Barriers by Style Type
I Can t Hear You; You Don t Sound Like Me Overcoming Listening Barriers by Style Type We all have different communication styles and our style preferences can get in the way when we attempt to listen actively.
More informationCOMPETENCY ACC LEVEL PCC LEVEL MCC LEVEL 1. Ethics and Standards
ICF CORE COMPETENCIES RATING LEVELS Adapted from the Minimum Skills Requirements documents for each credential level (Includes will-not-receive-passing-score criteria- gray background) COMPETENCY ACC LEVEL
More informationThe purpose of this Communication handbook is to assist you in communicating effectively.
Communication handbook Communication The purpose of this Communication handbook is to assist you in communicating effectively. Definition Communication is a process whereby information is enclosed in a
More informationChapter 4 COMMUNICATION SKILLS. The difference between verbal and nonverbal communication. The difference between hearing and listening
Chapter 4 COMMUNICATION SKILLS What You Will Learn The difference between verbal and nonverbal communication The difference between hearing and listening Factors that promote effective communication Barriers
More informationTeaching and Educational Development Institute. Presentation skills for teachers
Presentation skills for teachers Presentation skills for teachers Your success as a teacher is largely determined by your ability and skill in communicating your message. We have all experienced teachers
More informationModule 9. Building Communication Skills
Module 9 Building Communication Skills Essential Ideas to Convey To apply a facilitative approach to supervision, supervisors have to approach the people they manage in a different way, by using certain
More informationThe Whole Brain Model: Understanding Working Styles
UNIVERSITY OF CALIFORNIA Business Officer Institute Welcome to the The Whole Brain Model: Understanding Working Styles Slide presentation You are welcome to read and enjoy the information shared in this
More informationWhat are Observation skills
KIRKLAND MITCHELL What are Observation skills Kirkland Mitchell 10/25/2010 What are observation skills? Observation skills are when you observe your own behavior and clients behavior, anticipate individual
More informationCommunication Skills Module
Professional skills course Communication Skills Module Delegate pack communication skills This course has been developed to provide you with better communication skills as you embark on your career. Effective
More informationThe One Page Public Relations Plan
The One Page Public Relations Plan June 2008 Carol A. Scott, APR, Fellow PRSA Bad planning on your part does not constitute an emergency on my part. He who fails to plan, plans to fail. A good plan today
More informationICF CORE COMPETENCIES RATING LEVELS
coachfederation.org ICF CORE COMPETENCIES RATING LEVELS Adapted from the Minimum Skills Requirements documents for each credential level Includes will-not-receive-passing-score criteria. COMPETENCY 1.
More informationCommon Core State Standards Speaking and Listening
Comprehension and Collaboration. Prepare for and participate effectively in a range of conversations and collaborations with diverse partners, building on others ideas and expressing their own clearly
More informationCommunications 101. 0By Dot Young. it were that easy. www.forwardmomentum.net 1. 67BIntroduction
0By Dot Young 67BIntroduction 31BThe ability to effectively communicate always ranks as a top skill desired by employers. At work, at home, even driving down the road, we are constantly communicating in
More informationThe USPI Physician and Care Provider s Guide to Effective Communication
The USPI Physician and Care Provider s Guide to Effective Communication KNOW HOW PATIENTS WILL EVALUATE PROVIDER SKILLS The Clinician and Group CAHPS - Consumer Assessment of Healthcare Providers and Systems
More informationCommunication and Problem Solving
INSTRUCTOR S GUIDE Communication and Problem Solving First Edition, 2006 California Childcare Health Program Administered by the University of California, San Francisco School of Nursing, Department of
More informationAdministrative Support Professionals Competency Framework. The Centre for Learning and Development
Administrative Support Professionals Competency Framework The Centre for Learning and Development Table of Contents 01. Acknowledgements...3 02. Introduction...4 03. Background...5 04. Competency Assessment
More informationInterviewing Subject Matter Experts
Interviewing Subject Matter Experts Melissa Teicher Senior Cost Analyst Quantech Services, Inc. melissa.teicher.ctr@us.af.mil 210-925-2835 International Cost Estimating and Analysis Association (ICEAA)
More informationInterviewing Children & Child Development
Interviewing Children & Child Development Child Development Age Range Stage Education Setting Birth to 2 Years Infant Nursery 2 to 3 Years Toddler Preschool 3 to 6 Years Early Childhood Preschool/Kindergarten
More informationDiSC Behavioral Profile for:
DiSC Behavioral Profile for: Paul Persuader Personalized Description and Success Strategies from the Personal Profile System Strategies for Sales Management Dimensions of Behavior 06-19-2002 1998 by Inscape
More informationLesson 3. Becoming a Better Speaker. What You Will Learn to Do. Linked Core Abilities. Skills and Knowledge You Will Gain Along the Way.
Lesson 3 Becoming a Better Speaker What You Will Learn to Do Present a speech for a specific purpose Linked Core Abilities Communicate using verbal, nonverbal, visual, and written techniques Skills and
More informationCustomer Service and Communication. Bringing service to the next level
Customer Service and Communication Bringing service to the next level 1 Park Authority Philosophy & Goals Before focusing on customer service, it is first important to understand and reinforce the Park
More informationOral Defense of the Dissertation
Oral Defense of the Dissertation By Dr. Marilyn Simon Find this and many other dissertation guides and resources at www.dissertationrecipes.com Most universities require an oral defense of your dissertation
More informationBY GENE SPANNEUT. Reflect
reflect prepare impress succeed reflect prepare reflect prepare impress succeed refl BY GENE SPANNEUT Gene Spanneut spanneut@verizon.net Spanneut is an assistant professor of educational administration
More information100 Ways To Improve Your Sales Success. Some Great Tips To Boost Your Sales
100 Ways To Improve Your Sales Success Some Great Tips To Boost Your Sales 100 Ways To Improve Your Sales Success By Sean Mcpheat, Managing Director Of The Sales Training Consultancy What makes a successful
More informationIntroduction. The clinician creates value for the telephone call transaction through consistent demonstration of valuing behaviors.
Introduction The clinician creates value for the telephone call transaction through consistent demonstration of valuing behaviors. In all communication venues, including telephone calls, the clinician
More informationWorking in a Customer Service Culture
Working in a Customer Service Culture Customer service skills course designed for participants in the Senior Community Service Employment Program. You can find the student guide to this course located
More informationEffective Communication Patterns: Up, Down and Across Yale. June 19, 2008. julie@juliejansen.net www.juliejansen.net 203.977.
Effective Communication Patterns: Up, Down and Across Yale June 19, 2008 1 2 Page The most basic of all human needs is the need to understand and be understood. - Ralph Nichols (Communication Trainer)
More informationOnline Courses: During the Course
Online Courses: During the Course Keep up Keeping up is essential to your success in an online course. Without weekly lectures, online courses can easily be put on the back burner. It is critical to stay
More informationWorkshop Synopsis 1 Tips for Facilitators 3 Overview of Activities 5 Sample Agendas 7
CONTENTS Introduction Workshop Synopsis 1 Tips for Facilitators 3 Overview of Activities 5 Sample Agendas 7 The Conflict Mode Workshop Getting Started 9 Defining Conflict 10 Identifying Objectives 12 Understanding
More informationCounsel Subordinates TSG 158-100-1260
Counsel Subordinates TSG 158-100-1260 4 August 2003 Task(s) TASK NUMBER TASK TITLE Taught or 158-100-1180 Develop Subordinate Leaders in a Squad Supported 158-100-1271 Develop Subordinate Leaders in a
More informationThe Competent Communicator Manual
The Competent Communicator Manual Speech 1: The Ice Breaker For your first speech project, you will introduce yourself to your fellow club members and give them some information about your background,
More informationSTRATEGIC APPROACH TO INTERVIEWING BEST PRACTICES FOR THE MBA MARKET
STRATEGIC APPROACH TO INTERVIEWING BEST PRACTICES FOR THE MBA MARKET TOP 10 INTERVIEW COMPETENCY CHECKLIST COMPETENCY Craft a targeted positioning statement that highlights your experience, expertise,
More information+ Martha H. Schumacher, ACFRE
+ Martha H. Schumacher, ACFRE President, Hazen Inc. AFP-Greater Houston Chapter June 15, 2012 Are You Listening? Improving Your Active Listening Skills with Your Major Donors and Everyone Else + What We
More informationPrinciples of Adult Education
Part Ⅳ-A Principles of Adult Education Brainstorming Compared to teaching child, why we should do differently for adults (what are special characteristics of adult learners)? 2 Adult Learners... Are autonomous
More informationHOW TO PREPARE FOR YOUR PARENT INTERVIEW By The Testing Mom
HOW TO PREPARE FOR YOUR PARENT INTERVIEW By The Testing Mom If you are applying to a private kindergarten, the parent interview is just one of the hoops you ll be jumping through. Many gifted programs,
More informationRunning head: COMMUNICATION SKILLS NECESSARY IN A THERAPEUTIC 1
Running head: COMMUNICATION SKILLS NECESSARY IN A THERAPEUTIC 1 Communication Skills Necessary in a Therapeutic Relationship Kristina Day Stenberg College COMMUNICATION SKILLS NECESSARY IN A THERAPEUTIC
More informationJob Interview Tips Do's
Job Interview Tips Do's Some job interview tips are given below; please go through it, it will help you a lot. 1. Preparation and confidence Preparation and confidence are very important tips. Good preparation
More informationCommunication Process
Welcome and Introductions Lesson 7 Communication Process Overview: This lesson teaches learners to define the elements of effective communication and its process. It will focus on communication as the
More informationSkills for Effective Business Communication: Efficiency, Collaboration, and Success
Skills for Effective Business Communication: Efficiency, Collaboration, and Success Michael Shorenstein Center for Communication Kennedy School of Government Harvard University September 30, 2014 I: Introduction
More informationFacilitation 101: Roles of Effective Facilitators
Facilitation 101: Roles of Effective Facilitators Bonner Curriculum Overview: Category: Level: Recommended Bonner Seuence: This workshop provides a basic introduction to techniues and tips for facilitation,
More informationSocial Entrepreneurship MBA AOL Rubric 2014
L1. Leadership and Teamwork: Our graduates will develop leadership skills and be able to work with internal and external stakeholders effectively. L11. Out students will have high-performance leadership
More informationNonverbal Factors in Influence
Nonverbal Factors in Influence In this program, we focus on specific influence behaviors. An important aspect of using these skills effectively has to do not only with the behaviors selected, but also
More informationFive Mistakes People Make Reading Body Language And Five Nonverbal Signals That Send Positive Messages
Five Mistakes People Make Reading Body Language And Five Nonverbal Signals That Send Positive Messages This is one of a series of occasional papers by The Dilenschneider Group to bring clients and friends
More informationSeven Steps to Exceptional Customer Service
Seven Steps to Exceptional Customer Service A White Paper By Paul M. Dooley Optimal Connections, LLC Bringing You Closer to Your Customers September 8, 2003 1 Table of Contents WE ARE IN A NEW BUSINESS
More informationInterviewing Strategies & Tips. Career Center For Vocation & Development
Interviewing Strategies & Tips Career Center For Vocation & Development Before the Interview A job interview is an opportunity to showcase your strengths, experience, and interest in the position for which
More informationLeadership and Management Competencies
Leadership and Management Competencies 0 The Saskatchewan Public Service Vision: The Best Public Service in Canada Our Commitment to Excellence Dedicated to service excellence, we demonstrate innovation,
More informationFundamentals of Crisis Communication
Fundamentals of Crisis Communication Focusing on Effective Techniques & Building Trust Presented by Kelly Huston Deputy Director, Governor s Office of Emergency Services Joint Information Systems & Joint
More informationEffective Interviewing Skills. The Key to Maximizing Your Job Interview
Effective Interviewing Skills The Key to Maximizing Your Job Interview Workshop Outcomes Knowledge of: Types of interviews Interview preparation steps and tips Stages of an interview Common and illegal
More informationGuidelines for Giving Oral Presentations
Section for Magnetic Resonance Technologists Guidelines for Giving Oral Presentations SMRT Education Committee Purpose: This slide presentation covers basic considerations and guidelines for giving and
More informationWhat Are Discovery & Action Dialogues?
What Are Discovery & Action Dialogues? Discovery and Action Dialogues (D&As) are repeated lightly facilitated conversations with front-line staff designed to: 1. Engage staff in short, lively conversations
More informationSample Behavior Intervention Plan for Child With Attention Deficit Disorder and Conduct Problems
Sample Behavior Intervention Plan for Child With Attention Deficit Disorder and Conduct Problems for Developed by: Date: This behavior intervention plan has been created to support the goals and objectives
More informationEmotional Quotient. Michael Sample. CEO Sample Co. 5-22-2013. Your Address Here Your Phone Number Here Your Email Address Here
Emotional Quotient CEO Sample Co. 5-22-2013 Introduction The Emotional Quotient report looks at a person's emotional intelligence, which is the ability to sense, understand and effectively apply the power
More informationDeveloping Communication Skills in Learning for Life and Work
Key Stage 3 Developing Communication Skills in Learning for Life and Work 1 Communication is central to the whole curriculum. Children should be able to communicate in order to express themselves socially,
More informationCommunications New Hampshire s 4-H Communication Series for Leaders by Lauren Bressett, Debbie Cheever, Lisa Townson, Penny Turner
Communications New Hampshire s 4-H Communication Series for Leaders by Lauren Bressett, Debbie Cheever, Lisa Townson, Penny Turner Communication is the basis for all human interactions and groups depend
More informationCONDUCTING EFFECTIVE MEETINGS WORKBOOK A BASIC BUSINESS VICTORY GUIDE
CONDUCTING EFFECTIVE MEETINGS WORKBOOK A BASIC BUSINESS VICTORY GUIDE This book was developed by James H. Saylor Copyright 2006. All rights reserved. Printed in the United States of America. Except as
More informationModule Four Communication and Listening Skills
1 Module Four Communication and Listening Skills Many attempts to communicate are nullified by saying too much. Robert Greenleaf Seek first to understand, then to be understood. Stephen Covey There s so
More informationSTSA Internet Security Awareness Training
STSA Internet Training Facilitator's Guide (English) TABLE OF CONTENTS Program Overview...3 COURSE OVERVIEW... 3 COURSE OBJECTIVES... 3 NUMBER OF PARTICIPANTS... 5 Training Preparation...6 FACILITATOR
More informationModule 7 Life Skills
Module 7 Life Skills FLOW CHART Content Flow at A Glance Module 7: Life Skills Subject/topic/activity Objective Page No. Reading material on the basic To introduce the concept of life 7-2 to 7-5 concept
More informationInterpersonal Communication Skills
Interpersonal Communication Skills Which one of the following traits is most predictive of success? 1. Intelligence 2. Education 3. Experience 4. Knowledge Not intelligence, education, experience, or knowledge
More informationTEACHING STRATEGIES/METHODOLOGIES:
TEACHING STRATEGIES/METHODOLOGIES: Advantages, Disadvantages/Cautions, Keys to Success Reference: Based largely on, adapted from, and added to the work of Wehrli, G., Nyquist, J.G. (2003). Creating an
More informationOVERVIEW. SOCIAL STYLE and GROW SOCIAL STYLE
A T R A C O M G R O U P W H I T E P A P E R SOCIAL STYLE and GROW Alan Fine began his career as a tennis coach working with up-and-coming tennis professionals. As he worked with athletes, he realized that
More informationAdvantages of the Phone Interview. Types of Telephone Interviews. What to Expect
The Telephone Interview Telephone interviews are used by companies to screen candidates and narrow the pool of applicants who will be invited for in-person interviews. They minimize expenses associated
More informationPicture yourself in a meeting. Suppose there are a dozen people
1 WHAT IS ACCOUNTABILITY, REALLY? Hypocrisy exists in the space between language and action. Picture yourself in a meeting. Suppose there are a dozen people seated around a table and someone says, I m
More informationOHIO EXPOSITIONS COMMISSION CUSTOMER SERVICE GUIDELINES
OHIO EXPOSITIONS COMMISSION CUSTOMER SERVICE GUIDELINES The Ohio Expositions Commission (OEC) is committed to providing the best possible service to customers both internal and external. In support of
More informationMock Interview Rating Scale
Mock Interview Rating Scale Candidate Name: Interviewer: Date: Item 1 First Impressions: First 10 Seconds ATTIRE Suit and tie, polished shoes, Neat/Appropriate Sloppy/Inappropriate no open toes, no loud
More informationWhy Listening Is So Important
Why Listening Is So Important There is a saying about listening that eloquently summarizes the nature of the process. The source of the words is unknown, but the message is universal God gave us two ears,
More informationWhat is emotional intelligence?
What is emotional intelligence? Emotional intelligence is the ability to identify, use, understand, and manage your emotions in positive and constructive ways. It's about recognizing your own emotional
More informationFacilitating Behavior Change
Facilitating Behavior Change This section contains the following subjects: Readiness to Change Motivational Interviewing 57 ASSESSING AND INCREASING MOTIVATION Adherence and nonadherence are behaviors,
More informationManaging Project Management The Basics for Success
Managing Project Management The Basics for Success Managing Project Management The Basics for Success Norb Slowikowski Consultant This session is eligible for 2 Continuing Education Hours and 2 Contact
More informationCOMMUNITY-BASED PSYCHOSOCIAL SUPPORT MODULE 5. Module 5. Psychological first aid and supportive communication
Module 5 Psychological first aid and supportive communication Psychological first aid and supportive communication COMMUNITY-BASED PSYCHOSOCIAL SUPPORT MODULE 5 Psychological first aid Supportive communication
More informationCustomer Service Communications Guidelines
Customer Service Communications Guidelines Effective October 1, 2013 Purpose Authority Reference Resource To establish Customer Service Communications expectations for the Department of Natural Resources
More informationCompleting the competency based application form
Completing the competency based application form For the HEO/SEO cohort, you will be required to provide evidence of how you meet the following competencies: This involves completing and submitting a competency
More informationAlignment of the National Standards for Learning Languages with the Common Core State Standards
Alignment of the National with the Common Core State Standards Performance Expectations The Common Core State Standards for English Language Arts (ELA) and Literacy in History/Social Studies, Science,
More informationAlison Bell alisonbell2@bigpond.com Medicine in Addictions Conference
Alison Bell alisonbell2@bigpond.com Medicine in Addictions Conference 2013 Motivational Interviewing Are we Dancing or Wrestling? Definition of Motivational Interviewing Motivational interviewing is a
More informationThe Communication Process - Source, Message & Channel Factors. Con Stavros. Model of Communication. A Basic Model of Communication
The Communication Process - Source, Message & Channel Factors Con Stavros A Basic Model of Communication SOURCE - person or organisation who has information to share. The source/sender encodes the message
More information1. Adult behavior can be changed to some extent. 2. Adult education should be designed to help people mature and grow.
Handout 1: A Philosophy for Adult Education * Adapted from Bergevin, P. (1967). A Philosophy for Adult Education. New York: The Seabury Press, pp. 3-5.* It is important to preserve the uniqueness of individuals
More informationThe Facilitation Primer
The Facilitation Primer Strategies, Tools & Considerations to Get You Started The Effective Health Care Program Revised January 2012 This guide was created by the Scientific Resource Center at the Oregon
More informationHow to prepare and deliver a presentation. Roberto Cipolla Department of Engineering http://www.eng.cam.ac.uk/~cipolla
How to prepare and deliver a presentation Roberto Cipolla Department of Engineering http://www.eng.cam.ac.uk/~cipolla 1. The problem? Effective Communication What do you want to achieve? Educate and inform
More informationMAKING CONNECTIONS FOR STUDENT SUCCESS
MAKING CONNECTIONS FOR STUDENT SUCCESS Making Connection for Student Sucess is designed to support the personalized learning approach the National Association for Secondary School Principals promotes as
More informationU. S. Coast Guard Auxiliary Instructor Development Course Mentor Guide Appendix C
U. S. Coast Guard Auxiliary Instructor Development Course Mentor Guide Appendix C January 2007 Appendix C - 1 Intent This section is designed for the Mentor Instructor to use during both the ten to thirty
More informationPassive, Aggressive, Passive-Aggressive, and Assertive Communication Styles EvidEncE BasEd PracticEs (EBP): Consistency in the Group Setting
Passive, Aggressive, Passive-Aggressive, and Assertive Communication Styles Evidence Based Practices (EBP): Integrated System of Care; Universal Dual Diagnosis Capabilities; Principles of Empathy and Hope;
More informationKIPP King Leadership Class: Individual Learning Plan
School Focus : HIGH EXPECTATIONS. Expresses high expectations for all teammates and expresses belief in their potential to grow. : STUDENT BEST INTERESTS. Seeks to understand the needs and motivations
More informationThe University of Adelaide Business School
The University of Adelaide Business School MBA Projects Introduction There are TWO types of project which may be undertaken by an individual student OR a team of up to 5 students. This outline presents
More informationINTERVIEW QUESTIONS & TECHNIQUES Collected by MBA Dept
INTERVIEW QUESTIONS & TECHNIQUES Collected by MBA Dept General Advice Before you go for your interview you need to find out everything you can about the company. Reread your application/cv/covering letter,
More informationINFORMATIVE SPEECH. Examples: 1. Specific purpose: I want to explain the characteristics of the six major classifications of show dogs.
INFORMATIVE SPEECH An informative speech provides information about a specific subject to an audience. The aim of an informative speech is to help your audience to understand and to remember the information
More informationFive ways to reduce PowerPoint overload
Five ways to reduce PowerPoint overload by Cliff Atkinson and Richard E. Mayer Executive Summary Many people have had enough of PowerPoint. That s no surprise to many of us who have seen PowerPoint slides
More informationEFFECTIVE COMMUNICATION 7-1 EFFECTIVE COMMUNICATION
EFFECTIVE COMMUNICATION 7-1 EFFECTIVE COMMUNICATION OBJECTIVES To successfully complete this assignment, you must study the text and master the following objectives: Identify the parts of Shannon s communications
More informationEmotional Intelligence Style Report
Emotional Intelligence Style Report Warner,Jon Wednesday, 12 March 2008 page 1 Copyright 19992007 Worldwide Center for Organizational Development (WCOD). Emotional Intelligence Style Table Of Contents
More information