TOP THREE FRUSTRATIONS OF PRODUCT MANAGERS & TIPS TO AVOID THEM
|
|
- Owen Harrison
- 8 years ago
- Views:
Transcription
1 build great products TOP THREE FRUSTRATIONS OF PRODUCT MANAGERS & TIPS TO AVOID THEM ELIMINATE KEY CHALLENGES PRODUCT MANAGERS FACE WHEN LEADING COMPLEX PRODUCT DELIVERY PROJECTS. S ince the early days of commerce, customers have wanted to buy the products that provide the timeliest, most innovative solutions to real-world challenges. Today, the problems customers need solved are more complex in step with continuously evolving, hypercompetitive marketplace dynamics. As a project manager, you need the agility to quickly adapt to your customers rapidly shifting requirements, while helping your development team focus on the ultimate goal: Delivering the best product possible. In addition to customer feedback and demands for immediate responsiveness, other factors transforming modern product delivery and your role: fluid requirements documents of 100- plus pages; a push toward increasingly iterative roadmap management; and geographically dispersed project teams. As these challenges mount, the pressure is on you to evolve your organization s product delivery and shepherd in the new era. The crucial first step is to acknowledge that you can t keep working the old way. Continuing to communicate via unstructured methods such as , chat messages, those huge Word documents, spreadsheets, PowerPoint slides, document repositories, and so on simply doesn t foster true collaboration. Conversations about your product need to stay connected to the work, in context, so everyone involved has visibility into what your team is building and why. This sort of structured collaboration enable the healthy, vigorous engagement required to deliver the truly innovative solutions your customers demand Jama Software, Inc
2 Chances are, your organization already emphasizes iterative product delivery, with inherent processes for on-the-fly product improvements. Agility breeds innovation; it also can make your role as product manager much more pressure-packed. You own the roadmap, and as such, must lead your teams to embrace change as workflows and the development cycle continue to become more iterative. You need to balance your company s business objectives with the realities of time, scope and resources. The product roadmap communicates the value. Geographically distributed teams are the new reality, forcing product managers to rethink how to keep everyone in sync. The last thing you need is contributors disconnected from what should be a team wide, collaborative endeavor. A lack of team wide alignment can be your Achilles heel. 1 FRUSTRATION: DEFINING AND EXECUTING ON TO THE ROADMAP The product roadmap communicates the value you expect to deliver to both your business and your customer. It ensures your company s product plans dovetail with its longer-term strategic goals, maps the product s delivery path and known iterations throughout its lifespan and creates unified buy-in across all groups of product delivery stakeholders. Developed correctly, the roadmap describes to your entire team the problems the product will solve, why and for whom you re solving them, the prioritized order in which the product s releases will be developed to address those problems, and how they ll be addressed. To help you better understand why transforming the ways in which your team collaborates is the key to delivering market-disrupting innovations, we address three of the top challenges product managers commonly face: DEFINING AND EXECUTING ON THE ROADMAP Everyone across the organization claim to support the importance of building, and sticking to, a roadmap that guides your collective product delivery efforts. But overly influential stakeholders or short-term memory loss often disrupt that agreed-upon product plan. EMBRACING CHANGE TO ACCELERATE PRODUCT INNOVATION AND DELIVERY Winning means introducing innovative products more quickly. But doing so requires change. You need a new way to manage the product-delivery process, a modern system of collaboration that delivers measurable efficiency advantages. MAINTAINING CONSISTENT ORGANIZATION- WIDE ALIGNMENT DESPITE RAPIDLY SHIFTING REQUIREMENTS How do you ensure all product delivery contributors work together as a singularly focused unit when the rate of delivery accelerates and change requests threaten to derail alignment? threaten to derail alignment? After the roadmap has been defined, developed and agreed upon, it s up to you, the product manager, to stay apprised of and document all shifting marketplace trends and incoming customer change-requests to ensure continued stakeholder alignment. FOCUS ON TRANSPARENCY If developing the roadmap is half the battle, effectively managing and rationalizing the roadmap defines the other half Jama Software, Inc
3 Managed ineffectively, it s easy for one set of stakeholders such as Sales, Service and Support, Marketing, or even the customer to assert disproportionate influence during the product development process. This group could upset your roadmap s balance. If you re like most PMs, you ve encountered one of the following scenarios, at least once: The Sales team which, being rightfully focused on landing more business, sees a promising opportunity to capture additional revenue. But to capitalize on the opportunity, the product needs functionality that s not slated in the roadmap s current requirements. The Service and Support team, seeking to expand revenue from existing customer accounts raising concern about product implementation? In such a scenario, the team will be too narrowly focused on delivering customer-specific iterations that aren t in step with the product s broader long-term value. Marketing, so intent on maintaining your company s standing as an innovative thought leader, attempts to skew the roadmap toward delivering new, innovative features more rapidly, with little regard for quality or whether the features address the broader market or users requirements. As a product manager, you want all these stakeholders to have seats at the table, without any one group having more influence than another. You need to weigh the relative value and impact motives of all sets of stakeholder inputs and find a way to balance their often-competing interests. What s more, after your development team commits to scope and schedule, it s your crucial responsibility to track the activities of the team s UX designers, developers and QA testers, minimize churn and ensure continuous alignment during the varying stages of definition, design and validation. What you need is a way to connect and align every stakeholder, every product delivery team member and your organization s top priorities, every step of the way. Successfully managing your roadmap requires process transparency and unambiguous communication. Successfully managing your roadmap requires process transparency and unambiguous communication. If priorities shift and particularly if they don t everyone benefits from robust collaboration that provides all participants with complete, real-time, contextual visibility into how the roadmap adheres to broader business, customer and user goals. A specialized product delivery platform with innovative collaboration tools at the core of its DNA can serve as a comprehensive system of engagement; a hub where every productrelated conversation is clearly and logically associated with the relevant requirements, and where everyone can see the work of the teams of designers, engineers and testers. Collaboration at your fingertips promotes team wide ownership of the entire product development process and allows stakeholders to provide feedback, solicit reviews and approvals, and discuss in realtime their work in progress. When challenges and conflicts arise, you can more easily overcome them and maintain your deliver faster ethos Jama Software, Inc
4 2 FRUSTRATION: EMBRACING CHANGE TO ACCELERATE PRODUCT INNOVATION AND DELIVERY If your product delivery method lacks such visibility, then minor miscommunication can quickly devolve into systemic communication breakdown. The next thing you know, effective collaboration is back off the table. You get it: At the end of the day, your business depends on being able to give your customers the most innovative products as quickly as possible. Is your product-delivery system equipped to do this perfectly? Doubtful. But does everyone agree it s time to change your methods? Is good enough ever really good enough? If we are talking about appeasing customer needs, then good enough is probably not good at all, not if your company strives to accelerate the pace of innovation without sacrificing the real value you deliver to your customers. Heightened emphasis on agility and a faster pace of delivery requires companywide buy-in. FOCUS ON WINNING An iterative system enables greater roadmapmanagement flexibility and greater responsiveness to customer input. In many cases, smaller portions of the entire job can be parsed-out for rapid prototyping, testing and de-bugging, and then validated with end-users, allowing your product delivery team to focus on developing the most high-value product capability. Heightened emphasis on agility and a faster pace of delivery requires companywide buy-in. Every team member from upper-tier decisionmakers to software engineers, QA testers, sales reps, marketers, and service and support staff should be able to view the product roadmap and understand how the process quickly solves the timeliest problems while adding overall product value with each new iteration. But when such an iterative development process is embraced business-wide, a new mindset takes over, one that fosters a collective comfort level with a new product delivery method with a modern view on product releases. Instead of trying to get everything right with each release, your team wholly focuses on delivering products that solve major issues providing immediate value where customers most need it. With the right foundation in place, you ll have more flexibility to solicit customer feedback and gauge market indicators to fine tune, or polish secondary or tertiary releases once you ve accomplished primary objectives. Of course, embracing and implementing a new product delivery method requires more than a fresh mindset; you need to rally all contributors behind a singular focus on winning. With an effective solution in place, that offers complete visibility into changing requirements, cross-project relationships and the impact of change, your stakeholders will see precisely where your team is getting the edge and will root you on accordingly. They ll experience just how seamlessly you can collectively transition to a new world of agile innovation. Through productive and collaboration you can beat your competitors to market Jama Software, Inc
5 3 CHALLENGE: MAINTAINING CONSISTENT ORGANIZATION-WIDE ALIGNMENT DESPITE RAPIDLY SHIFTING REQUIREMENTS you re trying to solve. If you can ensure the team knows exactly how the issues are problematic and comprehends the contextual rationale for why you want to solve them you will help chart the course to accomplish the agreed-upon solutions. But while that sounds great on paper, game-changing collaboration doesn t materialize organically. It doesn t matter who wants to make a change. It could be anyone on the product delivery team who sees an opportunity to improve a product or iteration during the delivery process. And as you know, change is can derail delivery deadlines. However, the most common reasons for missing product-delivery deadlines, according to a survey conducted by Forrester Research, Inc., unclear or changing requirements, quality issues and delayed decisions. All of these circle back to communication issues. FOCUS ON AGILITY When managed properly, product delivery is a cyclical process that repeatedly brings timely and innovative solutions to market. Each of your team s contributors must rely on one another s complementary skills to ensure collective alignment with the company s long-term business goals. 53% 36% MOST COMMON REASONS FOR PRODUCT DELAYS Unclear or changing requirements Quality issues As product manager, one of your key areas of responsibility is to understand and articulate to your team the issues you re trying to solve 27% Delayed decisions Source: a commissioned study conducted by Forrester Research on behalf of Jama Software, Sept, How can you ensure all stakeholders are able to perform their tasks on schedule when aiming at a frequently shifting target, and when proactive communication is lacking? As product manager, one of your key areas of responsibility is to understand and articulate to your team the issues Just as Sales depends on the development team to introduce the innovative, value-packed solutions that win new business, the development team must in turn rely on Sales and other end-user facing teams to solicit customer feedback and seek marketplace findings and analyze and convert them into actionable improvements for future product releases. When all is said and done, the talented people who comprise your product delivery team are your most critical assets, and discovering a more effective means of ensuring their suggestions, opinions, intelligence and expertise are shared and leveraged in a timely, collective fashion will create more effective teamwork and better products as a result Jama Software, Inc
6 Truth is, even the most capable product manager needs help getting this alignment. One of the most effective ways to attain it is to recommend and push for a collaborative product delivery platform that everyone can easily use to engage throughout the product lifecycle, from concept to launch. With the right system in place, you can rapidly access and discuss suggestions for improvement, efficiently monitor in one centralized location activities, issues and decisions related to product requirements and tasks and track change requests and related impacts in real time. In short, you will have complete visibility into your team s activities and your organization will have visibility into yours. You will be able to keep everyone aligned without having to take valuable time to report, update and rationalize all that you do to keep your team focused on delivering the highest-value products to your customer. The Jama Product Delivery Platform can help you answer yes to these questions and give you the tools you need meet the future of accelerated innovation with confidence. Visit to learn how easy it can be to manage constant change, iterate throughout every phase of defining, building and testing, and deliver better products faster. Check out additional case studies to learn how leading organizations get results using Jama. And if you re ready to see Jama in action, download a free trial or schedule a live, personalized demo to discover the benefits of collaborative product delivery and see for yourself how to transform the way you deliver products. ABOUT JAMA SOFTWARE From concept to launch, the Jama product delivery platform helps companies bring complex products to market. By involving every person invested in the organization s success, the Jama platform provides a structured collaboration environment, empowering everyone with instant and comprehensive insight into what they are building and why. Visionary organizations worldwide, including SpaceX, The Department of Defense, VW, Time Warner, GE, United Healthcare and Amazon.com use Jama to accelerate their R&D returns, out-innovate their competition and deliver business value. Jama is one of the fastest-growing enterprise software companies in the United States, having exceeded 100% growth in each of the past four years, during which time both Inc. and Forbes have repeatedly recognized the company as a model of responsible growth and innovation. For more information please visit Jama Software, Inc
TOP FOUR FRUSTRATIONS FACED BY SOFTWARE ENGINEERS & TIPS TO OVERCOME THEM
build great products TOP FOUR FRUSTRATIONS FACED BY SOFTWARE ENGINEERS & TIPS TO OVERCOME THEM SOLVE KEY ISSUES SOFTWARE ENGINEERS FACE WHEN DEVELOPING COMPLEX PRODUCTS E ngineers are not good at dealing
More informationThe Manager s Guide to Avoiding 7 Project Portfolio Pitfalls
The Manager s Guide to Avoiding 7 Project Portfolio Pitfalls In today s management by projects mindset, portfolio managers and PMO directors are challenged with ensuring successful delivery in addition
More informationProject Management Issues in the Finance Transformation Arena
Project Management Issues in the Finance Transformation Arena Projects, and the ability to deliver them on time and on budget, not only represent an ongoing challenge for any organization, but also require
More informationTop Five Ways Any Business Can Benefit from Box
Top Five Ways Any Business Can Benefit from Box Every business, no matter what size, has documents and information that are the foundation of the company. Team members need to access and collaborate on
More informationElevate Customer Experience and Engagement in the New Digital World
Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,
More information15 Principles of Project Management Success
15 Principles of Project Management Success Project management knowledge, tools and processes are not enough to make your project succeed. You need to get away from your desk and get your hands dirty.
More informationOPERATIONALIZING EXCELLENCE IN THE GLOBAL REGULATORY SUBMISSIONS PROCESS
OPERATIONALIZING EXCELLENCE IN THE GLOBAL REGULATORY SUBMISSIONS PROCESS INTRODUCTION As life sciences companies face expiring patents and shrinking drug-development pipelines, it s never been more important
More informationHow To Manage A Focused Outreach Lead Generation Initiative
Focused Outreach Lead Generation to Produce High Quality Leads and Raise Your ROI By Elisa Ciarametaro of Exceed Sales www.exceedsales.com Elisa Ciarametaro and Exceed Sales, Inc. Table of Contents What
More informationSharePoint as a Business Application, Not Just a Collaboration Tool
SharePoint as a Business Application, Not Just a Collaboration Tool Products, Projects, Services and Work in One System Published March, 2013 http://epmlive.com Contents Introduction...2 Common Uses of
More informationFIVE CHALLENGES TO AGILE PLANNING AND SOLUTIONS FOR GREATER SUCCESS ACROSS YOUR ORGANIZATION
build great products FIVE CHALLENGES TO AGILE PLANNING AND SOLUTIONS FOR GREATER SUCCESS ACROSS YOUR ORGANIZATION To Many, Agile is as much a philosophy as it is a modern development process. The ideals
More informationTesting, What is it Good For? Absolutely Everything!
Testing, What is it Good For? Absolutely Everything! An overview of software testing and why it s an essential step in building a good product Beth Schechner Elementool The content of this ebook is provided
More informationHow to leverage SAP HANA for fast ROI and business advantage 5 STEPS. to success. with SAP HANA. Unleashing the value of HANA
How to leverage SAP HANA for fast ROI and business advantage 5 STEPS to success with SAP HANA Unleashing the value of HANA 5 steps to success with SAP HANA How to leverage SAP HANA for fast ROI and business
More informationYOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM
YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world for
More informationEMA Service Catalog Assessment Service
MORE INFORMATION: To learn more about the EMA Service Catalog, please contact the EMA Business Development team at +1.303.543.9500 or enterpriseit@enterprisemanagement.com The IT Service Catalog Aligning
More informationCRM Know How In Practice. Transition and change management. Best Practice Guide 01
CRM Know How In Practice Transition and change management Best Practice Guide 01 02 Best Practice Guide CRM Know How In Practice Transition and change management In This Guide 02 Introduction: Why CRM?
More informationAgile Master Data Management A Better Approach than Trial and Error
Agile Master Data Management A Better Approach than Trial and Error A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary Market leading corporations are
More informationThe New Customer Experience Manifesto. How to Create a Customer Experience Board
The New Customer Experience Manifesto How to Create a Customer Experience Board How to Create a Customer Experience Board If you agree delivering superior customer experience is vital to your business,
More informationSUCCESS FACTORS IN SELECTING THE RIGHT TICKETING SYSTEM
10 SUCCESS FACTORS IN SELECTING THE RIGHT TICKETING SYSTEM What You Need to Know THE NEXT DIMENSION IN TICKETING SOLUTIONS SERVICES SUPPORT STRATEGY YOU VE BEEN CHARGED WITH FINDING A NEW TICKETING SOLUTION
More informationYour Complete CRM Handbook
Your Complete CRM Handbook Introduction Introduction Chapter 1: Signs You REALLY Need a CRM Chapter 2: How CRM Improves Productivity Chapter 3: How to Craft a CRM Strategy Chapter 4: Maximizing Your CRM
More informationThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,
More informationROADMAP TO 2020 ROADMAP TO 2020
ROADMAP TO 2020 ROADMAP TO 2020 ROADMAP TO 2020 THE YEAR 2020. In saying it, we tend to picture a time much further in the future. In reality, however, the time will pass in the blink of an eye. Just
More informationAchieving High Performance: The Value of Benchmarking
Achieving High Performance: The Value of Benchmarking Now I have the ammunition to foster change. With benchmarking, change agents have the facts they need to convince executives that a transformation
More informationCONTACT CENTER 09: Five Steps to a Lean, Customer-Centric Service Organization
CONTACT CENTER 09: Five Steps to a Lean, Customer-Centric Service Organization 2009 RightNow Technologies. All rights reserved. RightNow and RightNow logo are trademarks of RightNow Technologies Inc. All
More informationCOPYRIGHT 2012 VERTICURL WHITEPAPER: TOP MISTAKES TO AVOID WHEN BUILDING A DEMAND CENTER
COPYRIGHT 2012 VERTICURL WHITEPAPER: TOP MISTAKES TO AVOID WHEN BUILDING A DEMAND CENTER For many B2B organizations, building a demand center is a no-brainer. Learn how to ensure you re successful by avoiding
More information57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have
Average B2B purchase decisions have 5.4 Stakeholders Customers are 57% through the buying process before they talk to the supplier Reps only retain 30% of training information within 1 week Cold calls
More informationSupply Chains: From Inside-Out to Outside-In
Supply Chains: From Inside-Out to Outside-In Table of Contents Big Data and the Supply Chains of the Process Industries The Inter-Enterprise System of Record Inside-Out vs. Outside-In Supply Chain How
More informationDigital Customer Experience
Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are
More informationWHITE PAPER. 7 Keys to. successful. Organizational Change Management. Why Your CRM Program Needs Change Management and Tips for Getting Started
7 Keys to successful Organizational Change Management Why Your CRM Program Needs Change Management and Tips for Getting Started CONTENTS 2 Executive Summary 3 7 Keys to a Comprehensive Change Management
More information!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by
White Paper Understanding The Role of Data Governance To Support A Self-Service Environment Sponsored by Sponsored by MicroStrategy Incorporated Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading
More informationDrive Growth and Value with proven BPM solutions from IBM
IBM Software Thought Leadership White Paper June 2011 Drive Growth and Value with proven BPM solutions from IBM 2 Drive Growth and Value with proven BPM solutions from IBM Contents 2 Executive summary
More informationHow to deliver successful enterprise ecommerce projects
How to deliver successful enterprise ecommerce projects Table of Contents Introduction...3 Our approach on gathering information...3 Ecommerce projects vs. other IT and projects...3 What are the Top 5
More informationOPTIMUS SBR. Optimizing Results with Business Intelligence Governance CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE.
OPTIMUS SBR CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. Optimizing Results with Business Intelligence Governance This paper investigates the importance of establishing a robust Business Intelligence (BI)
More informationTop 10 tips when selecting a web content management system. www.sdl.com
Top 10 tips when selecting a web content management system The Top busy 10 tips life when of a translation selecting a project web content manager management system 2 Looking to implement an effective
More informationDigital Methodologies & Efficiencies that Empower your Business
Digital Methodologies & Efficiencies that Empower your Business 1.888.380.9439 www.freshfocusmedia.com 1 Welcome to Fresh Focus Media Strategy Creative Design Development Execution Our Core Focus: Fresh
More informationDELIVERED WITH LOGIC.
DELIVERED WITH LO. MANAGE YOUR BUSINESS, DRIVE GROWTH, AND ADAPT TO CHANGE Delivered with Logic. ogic. ogic, Inc. is a SAP Business ByDesign master valueadded reseller and solution and implementation partner.
More informationAdopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery
Customer Success Stories TEKsystems Global Services Adopting a Continuous Integration / Continuous Delivery Model to Improve Software Delivery COMMUNICATIONS AGILE TRANSFORMATION SERVICES Executive Summary
More informationHow Technology Helps Win and Manage Grants. Table of Contents
Page 1 How Technology Helps Win and Manage Grants Most nonprofits rely to some extent, or wholly, on grants. These grants come from various and diverse sources but one thing they all have in common is
More informationINFORMATION MANAGED. Project Management You Can Build On. Primavera Solutions for Engineering and Construction
INFORMATION MANAGED Project Management You Can Build On Primavera Solutions for Engineering and Construction Improve Project Performance, Profitability, and Your Bottom Line Demanding owners, ineffective
More informationBusiness Service Management Links IT Services to Business Goals
WHITE PAPER: BUSINESS SERVICE MANAGEMENT Business Service Management Links IT Services to Business Goals JANUARY 2008 Sarah Meyer CA SOLUTIONS MARKETING Table of Contents Executive Summary SECTION 1 2
More informationSee what cloud can do for you.
See what cloud can do for you. Uncomplicating cloud business Table of contents Introduction 3 Why cloud is relevant for your business? 4 What is changing? 4 Why organizations are moving to cloud 5 What
More informationSuccessful Projects Begin with Well-Defined Requirements
Successful Projects Begin with Well-Defined Requirements Defining requirements clearly and accurately at the outset speeds software development processes and leads to dramatic savings. Executive Summary
More informationSage MAS 90 and 200. Extended Enterprise Suite S
Sage MAS 90 and 200 Extended Enterprise Suite S An End-to-End Approach to Business Software At Sage, we ve been supporting businesses like yours with world-class business software for well over a quarter
More information10 Fundamental Strategies and Best Practices of Supply Chain Organizations
10 Fundamental Strategies and Best Practices of Supply Chain Organizations Robert J. Engel, C.P.M. National Director of Client Service Resources Global Professionals - SCM Practice 713-403-1979: Bob.Engel@Resources-us.com
More informationGUIDEBOOK MAXIMIZING SUCCESS DELIVERING MICROSOFT DYNAMICS
GUIDEBOOK MAXIMIZING SUCCESS DELIVERING MICROSOFT DYNAMICS Corporate Headquarters Nucleus Research Inc. 100 State Street Boston, MA 02109 Phone: +1 617.720.2000 Nucleus Research Inc. TOPICS Enterprise
More informationRegional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS
Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Contents 03 04 07 10 Introduction What CMOs Want What CIOs Want Key Considerations with Cloud Based Strategies Introduction Today
More informationThree Reasons to Integrate ERP and HCM. White Paper
Three Reasons to Integrate ERP and HCM White Paper Table of Contents Three Reasons to Integrate ERP and HCM 3 1. Unified Data Wins 3 Releasing the Power of Unified Data 3 2. Employee-Driven Workflows Matter
More informationHOW TO EXCEED CLIENT EXPECTATIONS IN WEALTH MANAGEMENT
HOW TO EXCEED CLIENT EXPECTATIONS IN WEALTH MANAGEMENT Introduction THE NEW FINANCIAL ERA We are entering a new era in financial services, and there is a massive opportunity on the horizon. Some $2 trillion
More informationTop 5 best practices for creating effective dashboards. and the 7 mistakes you don t want to make
Top 5 best practices for creating effective dashboards and the 7 mistakes you don t want to make p2 Financial services professionals are buried in data that measure and track: relationships and processes,
More informationWHITE PAPER. The 7 Deadly Sins of. Dashboard Design
WHITE PAPER The 7 Deadly Sins of Dashboard Design Overview In the new world of business intelligence (BI), the front end of an executive management platform, or dashboard, is one of several critical elements
More informationMARKETING AUTOMATION & YOUR CRM THE DYNAMIC DUO. Everything you need to know to create the ultimate sales and marketing tool.
MARKETING AUTOMATION & YOUR CRM THE DYNAMIC DUO Everything you need to know to create the ultimate sales and marketing tool. Table of Contents Introduction...3 Chapter 1: What Is Marketing Automation?...4
More informationHOW TO MAKE YOUR EMPLOYEE ONBOARDING PROGRAM STRATEGIC AND EFFECTIVE FOR BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION
HOW TO MAKE YOUR EMPLOYEE ONBOARDING PROGRAM STRATEGIC AND EFFECTIVE FOR BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION ACHIEVE BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION EXTEND LEARNING
More informationSALES & MARKETING. Solution Guide for the Social Enterprise
Solution Guide for the Social Enterprise SALES & MARKETING Real-world ideas for transforming your business through the use of enterprise social networking 2013 VMware, Inc. Web: socialcast.com Twitter:
More informationBI Dashboards the Agile Way
BI Dashboards the Agile Way Paul DeSarra Paul DeSarra is Inergex practice director for business intelligence and data warehousing. He has 15 years of BI strategy, development, and management experience
More informationSOCIAL MEDIA. About Infosys. The Rise of Social Media in Financial Services Balancing Risk and Reward
The Rise of Social Media in Financial Services Balancing Risk and Reward SOCIAL MEDIA About Infosys Many of the world s most successful organizations rely on Infosys to deliver measurable business value.
More informationAgile Change: The Key to Successful Cloud/SaaS Deployment
WIPRO CONSULTING SERVICES Agile Change: The Key to Successful Cloud/SaaS Deployment www.wipro.com/consulting Agile Change: The Key to Successful Cloud/SaaS Deployment By Robert Staeheli and Gregor Marshall
More informationInfrastructure As Code: Fueling The Fire For Faster Application Delivery
A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft March 2015 Infrastructure As Code: Fueling The Fire For Faster Application Delivery Table Of Contents Executive Summary... 1 Companies
More information10 Reasons Why Project Managers Need Project Portfolio Management (PPM)
10 Reasons Why Project Managers Need Project Portfolio Management (PPM) Introduction Many project managers might think they are doing just fine with spreadsheets or basic project management software and
More informationMORE DATA - MORE PROBLEMS
July 2014 MORE DATA - MORE PROBLEMS HOW CAN SMBs ADDRESS DATA ISSUES? Data Source In this report, Mint Jutras references data collected from its 2014 Enterprise Solution Study, which investigated goals,
More informationCRM for Real Estate Part 2: Realizing the Vision
CRM for Real Estate Anne Taylor Contents Introduction... 1 Meet the Challenges... 2 Implementation Approach... 3 Demystifying CRM... 5 Conclusion... 7 Introduction Once the decision to implement a CRM
More informationDESCRIBING OUR COMPETENCIES. new thinking at work
DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE
More informationHOW TO CREATE A KILLER SALES PLAYBOOK
HOW TO CREATE A KILLER SALES PLAYBOOK INTRODUCTION TO SALES PLAYBOOKS You re a quarterback and you re down by five points. It s fourth and goal at the seven yard line with 13 seconds remaining in the fourth
More informationChanging The Way You Do Business
3E Changing The Way You Do Business Today s Challenges The legal and professional services industry is constantly evolving. Today s landscape looks much different than it did even one year ago. Competition,
More informationThis handbook is meant to be a quick-starter guide to Agile Project Management. It is meant for the following people:
AGILE HANDBOOK OVERVIEW WHAT IS THIS? This handbook is meant to be a quick-starter guide to Agile Project Management. It is meant for the following people: Someone who is looking for a quick overview on
More informationTHE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS
THE NEW ERA OF ABOUT THE AUTHOR Paul Rogers is the Head of Customer Experience and CRM within HCL s Applications Division. Based in London, Paul is responsible for leading HCL s CRM consulting and technology
More informationA Performance-Driven Approach to Application Services Management
A Performance-Driven Approach to Application Services Management Breaking the Mold to Accelerate Business Transformation Table of contents 1.0 The keep up versus step up challenge...1 2.0 Taking a different
More informationHow To Manage Social Media Risk
www.pwc.co.uk/riskassurance Social media governance Harnessing your social media opportunity June 2014 Social media allows organisations to engage with people directly, express their corporate personality
More informationHow to Build an Enterprise App in 5 Days 1
How to Build an Enterprise App in 5 Days 1 TABLE OF CONTENTS STAGES OF TRADITIONAL APP DEVELOPMENT 3 STAGE 1: DEFINE 4 STAGE 2: BUILD & TEST 4 STAGE 3: ROLLOUT 6 STAGE 4: MANAGEMENT 7 BUILDING AN ENTERPRISE
More informationThe Executive s CXM Strategy Guide
The Executive s CXM Strategy Guide Cut through the CXM noise Customer Experience Management (CXM) is a strategy and practice for delivering online and offline customer experiences to acquire and retain
More informationIBM Software IBM Business Process Management Suite. Increase business agility with the IBM Business Process Management Suite
IBM Software IBM Business Process Management Suite Increase business agility with the IBM Business Process Management Suite 2 Increase business agility with the IBM Business Process Management Suite We
More informationWhat we do? Our services include:
What we do? The next revolution in information technology is migration to what has been labeled as The Third Platform. Following the revolution that was brought about by the introduction of mainframe technology
More informationVisual Interface Design. Interaction Design. Design Collaboration & Communication. Lean UX
Cooper provides training in all aspects of our unique User Experience Design methodology through our Cooper U educational program. Every Cooper U class is taught by our senior designers to ensure you benefit
More informationThe Microsoft Cloud has a Silver Lining Professional Services Excellence
GAP CONSULTING WHITE PAPER The Microsoft Cloud has a Silver Lining Professional Services Excellence 10 reasons why the Microsoft cloud platform, including Office 365, Microsoft Azure and Microsoft Dynamics
More informationThe Dashboards Every Organization Needs
The Dashboards Every Organization Needs Smart organizations are doing everything they can to find every opportunity to drive their business and help them stay ahead of their competition. To uncover these
More informationHow To Deliver A Microsoft Solution
Avanade Point of View Why the delivery approach matters for IT initiatives Value-added delivery The world is changing. The combination of rising technology change and the impact of economic uncertainty
More informationHOW TO. to Executives. You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you...
HOW TO Sell Marketing to Executives Automation You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you... 1 making inroads with the corner office
More informationBuy versus Build Considerations for Clients Purchasing CLO Dashboard
Buy versus Build Considerations for Clients Purchasing CLO Dashboard Prepared by Zeroed-In Technologies for use by clients evaluating CLO Dashboard against their internal development of similar executive
More informationThe metrics that matter
WHITE PAPER The metrics that matter How actionable analytics can transform field service management performance. www. Introduction The top strategic action for two-thirds of service organisations is to
More informationTransform your customer relationships. Avanade Enterprise CRM Solutions
Transform your customer relationships Avanade Enterprise CRM Solutions Avanade has deployed more Microsoft Dynamics CRM solutions than any other organization in the world. Our CRM experts utilize our global
More informationAlways Enterprise-Grade.
Profisee is a master data management software company focused on delivering enterprise-grade MDM capabilities through its Master Data Maestro software suite. Master data consists of the information that
More informationOracle Cloud for Midsize Service Companies. An Oracle Industry Brief
Oracle Cloud for Midsize Service Companies An Oracle Industry Brief Competition is everywhere. Clients are demanding. Top talent is scarce. Globalization of services keeps changing your market. Face these
More informationChat Customer Service: Eight Steps to Success
Chat Customer Service: Eight Steps to Success Chat software offers unmatched potential for improving customer service and increasing revenue. Financial services, retail, telecom, and travel companies were
More informationThe State Of Modern Product Delivery Challenges And Trends Making Product Delivery Responsive, Iterative, And Collaborative In The Age Of The Customer
A Forrester Consulting Thought Leadership Paper Commissioned By Jama Software November 2013 The State Of Modern Product Delivery Challenges And Trends Making Product Delivery Responsive, Iterative, And
More informationOrganizing for the Cloud
Organizing for the Cloud Your business is ready to reap the rewards of the softwaredefined cloud era. Is your IT organization ready to deliver? By Kevin Lees, Principal Architect, VMware Global Operations
More informationDeveloping Policies, Protocols and Procedures using Kotter s 8 step Change Management Model
2013 Developing Policies, Protocols and Procedures using Kotter s 8 step Change Management Model Marion Foster Scottish Practice Management Development Network [Pick the date] IMPLEMENTING CHANGE POWERFULLY
More informationNTT i 3 Cloud Services Orchestration Platform
NTT i 3 Cloud Services Orchestration Platform Enabling the Digital Business 2 Our Point of View Cloud computing is a business imperative, not just a technology trend IaaS, PaaS and SaaS are becoming mainstream,
More informationChallenging ALM: What really matters when picking tools? Share this Ebook
Challenging ALM: What really matters when picking tools? Beyond features, performance and price. It is a given: software teams must rapidly respond to change to keep pace. Or risk the software they create
More informationDesigning a Lead Lifecycle in Salesforce
Designing a Lead Lifecycle in Salesforce A Best Practices White Paper for Response Management Better data. Better marketing. Table of Contents Introduction 4 The Words We Use 4 What is a Lead? 4 Evolving
More informationThe multisourcing approach to IT consolidation
Experience the commitment WHITE PAPER The multisourcing approach to IT consolidation The proven commercial practice of multisourcing services integration can help state and local governments achieve IT
More informationMarketing Automation 2.0 Closing the Marketing and Sales Gap with a Next-Generation Collaborative Platform
Marketing Automation 2.0 Closing the Marketing and Sales Gap with a Next-Generation Collaborative Platform 4 Contents 1 Executive Summary 2 Defining Marketing Automation 2.0 3 Marketing Automation 1.0:
More informationSaaS Sales Success. CASE STUDY: 72% Increase in Average Deal Size
SaaS Sales Success Medallia is one of the fastest-growing customer experience companies in the world. It enables companies to capture customer feedback, understand it in real-time, and take action to improve
More informationContinuous delivery Release software on-demand, not on Red Alert
Continuous delivery Release software on-demand, not on Red Alert Have it all. Ahead of the competition Value In a world where customers expect a mobile and connected 24x7 experience, businesses must adapt
More informationBUILDING A STRATEGIC ROADMAP FOR WEBSITE OPTIMIZATION
BUILDING A STRATEGIC ROADMAP FOR WEBSITE OPTIMIZATION Common Obstacles and How to Overcome Them Brooks Bell & ClickTale Webinar Housekeeping Q&A at the end Slides and Recording will be sent in a few days
More informationRE-IMAGINING CRM. The real benefit comes from consolidating customer data and interaction history across all points of access. p.
Smart Insights and Practical Advice for the Contact Center TECH LINE / MAY 2015 The real benefit comes from consolidating customer data and interaction history across all points of access. p. 5 RE-IMAGINING
More informationWHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 1
WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS WHY SALES IS A GOOD THING FOR HOMECARE PROVIDERS 1 Contents 3 Can Health Care Keep Up? 4 Reality Check 5 New Environment Emerging 6 Two Necessary Elements
More informationNew Product Development
New Product Development in Solution a Print-to-Digital Visualization World A Defined Approach to Solving the Biggest Challenges Facing Content Providers A Defined Approach to Developing New Products in
More informationThe New Way to Work Together
Getting to know The New Way to Work Together SharePoint is about giving you and the people you work with a better way to get things done together. That means your content is stored and organized in one
More informationBest Practices for Budgeting, Forecasting and Reporting
Best Practices for Budgeting, Forecasting and Reporting TABLE OF CONTENTS Budgeting as a Competitive Advantage......................... 1 Broken Processes & Technology............................... 1
More informationYOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO GET YOUR NONPROFIT STARTED WITH CRM
YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO GET YOUR NONPROFIT STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world
More informationREPUTATION MANAGEMENT. Opinions Really Do Matter 3. How Your Contracting Business s Reputation Affects Your Bottom Line 3. The Whole Kit & Caboodle 5
Table " Contents Opinions Really Do Matter 3 How Your Contracting Business s Reputation Affects Your Bottom Line 3 The Whole Kit & Caboodle 5 Integrating Reputation Management into Your Home Improvement
More information