The Excellence Journey Creating Infinite Possibilities. Building organizational capacity to accomplish extraordinary things.

Transcription

1 The Excellence Journey Creating Infinite Possibilities Building organizational capacity to accomplish extraordinary things. 1

2 Celebrating Excellence 2009 Canada Awards of Excellence College of Registered Nurses, Nova Scotia Region of Peel City of Prince George Social Services Department, Regional Municipality of Durham Ontario Ministry of Northern Development Windsor Regional Hospital 2

3 Focus on the journey, not the destination Greg Anderson 3

4 Beginning the Journey From strangers, to friends to a team Markers along the way 4

5 Keep Focused on the Path Which way to go? How will we know? Watch out for the cow patties! 5

6 Lessons along the way Why is it that while we travel the same path, we all see different things along the way? 6

7 Celebrating success Arriving as a team, recognizing the human spirit 7

8 Organizations as Human Systems Every organization is an open system that depends on its human capital to bring vision and purpose to life. Cooperrider, David L. et al., Appreciative Inquiry Handbook: The First in a Series of AI Workbooks for Leaders of Change,

9 Positive Image of the Future Performance Metrics Desired Future State Current State Mission Vision Values Strategic Direction & Operational Goals Current culture Transitional Time Excellence Culture Climate study Satisfaction Surveys Current Results Define what to Keep, What Needs to Change Define New Approach/Values Identify Improvement Actions Top performing department in the organization Awards for Excellence Best in class Great Place to Work 9

10 Building Capacity for the Future People want a better future, for themselves, their families and organizations. People at all levels of the organization want to be involved in issues affecting their future and that of the organization. How leaders engage people in the future of their organization is a critical issue to building sustained capacity. Engaging people in developing and designing an image of the future is a critical element to building organizational capacity for future success. 10

11 Leadership Focus- Building Capacity Understand truth be grounded in reality See and share the vision Stimulate and anticipate change Preserve the positive core and bring positive change Liberate the potential- engage people Translate vision into action and actions into the next level of vision 11

12 The Elements of an Excellence Model People People Satisfaction Policy and User Leadership Strategy Processes Satisfaction Results Resources Impact on Society Enablers Results Feedback 12

13 W. Edwards Deming It is important that an aim never be defined in terms of activities or methods. It must always relate to how life is better for everyone. The aim of the system must be clear to everyone in the system. If you do not know how to ask the right question, you discover nothing. 13

14 Organizations as a Network of Processes/ People/Partners 14

15 Processes Impact Stakeholder Satisfaction Inputs Outputs Process Suppliers Stakeholders Feedback Slide #:15

16 Building Capacity for Infinite Possibilities Organizational Capacity Process Efficiency Workforce Excellence Technology Utilization 16

17 Peter Drucker on Leadership The task of leadership is to create an alignment of strengths.making a system s weaknesses irrelevant Interview with David Cooperrider in The New Society 17

18 Strengths Based Change Whole systems approach Creates the energy to sustain change Work teams playing to their strengths out perform those who don t Organization moves from limitations to possibilities Engaging people from a strengths based focus builds commitment and meaning Rapid deployment of transformative change 18

19 Positive Core- Future Image The future is constructed on the positive core strengths of the organization. The positive core - gives meaning to the organization, defines values and purpose. Define the positive core identify what should never change and what should be open for change. The topic for inquiry is then set out as what the organization wants more of. 19

20 The Inquiry Changes the Focus What s the biggest problem here? What troubles you most, what keeps you up at night? Why do they blow it so often? Why am I not appreciated here? What possibilities exist that we have not yet considered? I will be most proud of this organization when.. What s the smallest change that could make the biggest impact? 20

21 Remember the Titanic! 21

22 Aligning Mission to Actions Actions Strategy, Goals & Operational Processes Vision - Values - Mission 22

23 Organizational Alignment Organizational Mission Purpose Values 23

24 Organizational Elements Affecting Capacity Impact of Decisions Clarity of Goals Competency Trust 24

25 Essentials for Building Capacity Open to Inquiry Engaged Leadership Constancy of Purpose Agility and Adaptive Alignment- Internal &External Building on the best of what is Celebrating success 25

26 Excellence is not what you want to fix, but what you want to build or create 26

27 Excellence is drawing on the best of the human spirit to achieve infinite possibilities 27

28 The Excellence Journey 28

29 Reference Contact 29